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Évaluations des clients U-Haul Moving & Storage at Town Center
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Témoignages des clients récents de U-Haul Moving & Storage at Town Center
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Promised 10x10 space upon return from nyc, rec’d small 5x5x8 - didn’t work out so well for what I brought back in huge U-haul truck
Very helpful and friendly staff. They made everything very easy
Love the staff attitude
The staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would’ve helped this first-time storage user, after a long drive/move. Thank you
Everything went well. I was well pleased. I have not received a receipt. Not sure how you send out your receipts showing any payments.
After several attempts at trying to enter the building ...they had to redo my contract again beachside they gave my unit I just rented away to someone else....when I final entered the unit the first thing I noticed was the huge rat trap as I looked around I noticed lots of rat feces and urine all over the unit so I decided to take my business somewhere that doesn’t have an obvious rodent problem not to mention clean.
The staff was friendly, the place was clean, everything was fine. I had one problem and unfortunately it’s a big one! My things were not there that long, a couple months and my sectional was covered in mold along with a couple of sealed bins with clothes in them. I had to throw all that out so I lost some money.
Office closes too early at 7pm in the summer time....need to extend hours to 8 or 9pm. People move more during summer.
I paid for a climate control unit and it was always hot never cool. Should have just paid for outdoor storage because the temperature was hotter inside then outside.
Moved out of the unit in 28 days and received an email chraging me for the next month and $15 late charge. I was told as long as im out the ynit in 30 days, i wouldnt be charge for next month.
Staff was friendly and very efficient
Everything was easy and simple getting set up. Moving is always challenging.
I’d adjust the elevator doors to remain open another minute or two.
Nails in the parking lot where people parked. The new manager is rude without provocation. There were mouse traps IN our unit when we rented it and found droppings upon move out two months later. Staff made many mistakes and argued about everything.
Employees need to be on the same page when customers are bringing equipment back or checking out of the storage units. Communicate so customers don't have to bothered uncessarily and stressed out thinking they owe for something they are no longer using or in possession of.
The only thing I’d love to see changed is the amount of time the elevator lacks in door open time. Having to rush through was frustrating. Everything else was great!
U-Haul rep was courteous and extremely helpful.
Check out was easy. Storage unit was always clean and secure.
No hassle transfer of items into facility camping and personal equipment thanks a bunch
They’re con artists i has closed my unit in November and they said for an ongoing three months that I had owed them a copious amount of money, I’m sorry but I will tell everyone about this. They didn’t even call to apologize for their mistake they just kept trying to press me for money
Thank you so much to wonderful staff! All staff members were courteous; knowledgeable about products....If I need another unit or truck, I will patronize this same location.
Very clean
Using UHAUL was an excellent experience. The employees was kind and courteous.
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Good experience
at times, the service is slow, due to not enough workers but overall I was/am happy with Uhaul.
Great overall
Very helpful and courteous
Easy access to my storage unit, employees where friendly and helpful
Very helpful. Very convenient having all rentap equipmenta and storage together. Job well done.
It was very easy to rent a storage and uhaul. The manager and staff was very friendly and helpful.
All three representatives were helpful and friendly. Many thanks!
Larry and Joe were always gracious and professional. I experienced problems with my third party billing and they helped me resolved it. These two are class acts and funny to boot!
Came into town after a 900 mile drive in a full 26' truck having reserved 2 large 1st floor rooms. The storage center did not hold the reservation. We ended up renting from Public Storage.
Very helpful staff.
Your service was fantastic!!!
I will be contacting the office because you charged me twice for May. Just wonder why you didn't reverse it.
The staff were very descriptive on the storage facility, how it works, and where card access locations, storage location, and door controls were.
Uhaul at Town Center in Virginia Beach have been wonderful and have gone the extra mile for me in all my crazy rentals. I can't thank them enough. They are the best; each and everyone of them!!
Friendly, safe, clean and secure.
I was really upset to find out there was a cockroach infestation and was not notified about it until I went to check on my belongings. this cost me a lot of lost in my belongings.
As expected
Melvin was incredibly helpful! Excellent and quick customer service.
Thay need a water fountine
They where very resourceful, and honest about the services. They were professional when it came to troubleshooting and fixing problems. They also did scream team work as a staff. The Town Center store
Went as planned
Larry was great! Thanks for the quick and easy experience!
Very helpful, friendly ,professional .
Walt was very friendly and helpful.
As long as you are straight forward you they will be the same...pay your rent. Be nice. They have nothing against you. It's a storage unit. Take care of their property and they will do the same for u
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Thank you for all of your help!
Excellent customer service
GREAT!!! As always!
Storage building has an ongoing order, no climate control, people discarding items in foyer of building is an eyesore. Long lines and wait time in office. Payment issues. Ongoing issues.
Horrible customer service and billing was screwed up. Also, it’s weird that I’m just now getting a survey in September, when I moved in June. If I received this earlier, there would be more details
The manager was very nasty about the storage fee. Everyone said you can access the storage 24/7 but the storage closed when U-Haul closes. We never received any accommodations or even an apology.
reservation placed for truck & storage unit-appalled when I came into store and was required to provide all info as though never given then told unit not available due to overbooking-no recommendation
Very nice and helpful stuff. The service was quick. I was in and out in a short period of time. Great service
hours were frustrating & UHAUL couldn’t help us when we lost key & we HAD to pay a locksmith & purchase a second $$$ lock. Locksmith recommended we use another company next time too. Nice employees
The staff went above and beyond in their helpfulness. Plan on using this facility for you PCS! One month of free locker rental is included with your one Way U-Haul rental. This is hugely convenient.
Thank you guys for all support
This uhaul place was amazing ! I had movers my husband wasn’t there and the guys inside kept checking on me to make sure the movers were doing there job. Super clean I loved it!
Phil and Joe were both polite and very helpful.
We love the people at this uhaul. Joe has always been great to us.
The staff members were thorough and attentive to the customer's needs. It would be my first choice for storage and rental equipment in the future.
I had a very good experience at U-Haul. The facility suited my needs and the staff was helpful and friendly.
The employees are awesome and very helpful. The past five years have been effortless.
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