Tried to do mobile pick up and it assigned me a truck that was out of commission. Had to go inside and create a brand new reservation. New truck said oil change required.
Grayson Z.- Virginie VA
- Virginia Beach
- 23462
Customer Reviews for U-Haul Moving & Storage at Town Center
4950 Va Beach Blvd
Virginia Beach,
VA
23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)
Services dans cet établissement :
Pour nous contacter
4950 Va Beach BlvdVirginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
- Overall Rating:
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Michael L.- Évaluation :
- 4
Location employees were helpful. However corporate made my experience the worst I've ever experienced. Booked my truck and equipment online using the app. Was called to inform me that the preferred location did not have the truck nor the additional equipment I reserved. They transferred me to a nearby location which was fine. When I went to check in using the app the time was incorrect for pickup and the truck was nowhere to be found. I spoke with corporate again to be transferred to a third location. The third location did have the size truck I reserved but did not have the additional equipment. Pretty much a complete failure to streamline the process anytime the app or corporate couldn't seem to get the details of my order correct. Only saving grace was the on-site employee that tried to be helpful but could not really provide any meaningful assistance. If U Haul didn't have such a monopoly on the rental truck market I'd definitely take my business elsewhere.
PAUL M.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Julie P. | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JEREMY M.- Évaluation :
- 5
Great staff
JOHN M.- Évaluation :
- 4
I dropped my phone under the seat and found an old French fry and a lot of crumbs under. The truck also smelled like smoke. The worker was very nice and helpful with my experience.
Dustin Y.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ASHLEYLACHELLE L.- Évaluation :
- 5
Awesome service! Thanks very much!
Chris B.- Évaluation :
- 5
The people at the location are very kind and professionals.
Habasha-S A.- Évaluation :
- 5
Excellent experience as always. Very customer oriented
Sharon W.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ALLISON D.- Évaluation :
- 5
The staff and Jannie, the manager, were accommodating with arrangements, honest, hard working, and helpful with all my needs and questions while needing storage, a truck, and a place to park a trailer in my transition of moving after I sold my home. Thank you all so much!
Sedina D. | Expérience générale- Évaluation :
- 5
Employees were very friendly and helpful!
JUSTINPHILIP G.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ERIC C.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
FREDERICKEARL F.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Jose Eduardo O.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Bristol P.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BRIAN RAY W.- Évaluation :
- 3
I was treated rudely by one of the workers
LESLIEANN B.- Évaluation :
- 5
Great place, They were courteous and professional. They did everything and made it hassle free for us.
Eugenio S.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
ELFREN DELANO C.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MICHAEL V.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
PAULGALE J.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
JOHN B.- Évaluation :
- 3
Very nice staff
JULIEY P.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LAURAANN H.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
WILLIAM N.- Évaluation :
- 5
Everything was as I expected. The only thing is make sure u check ur truck. There were some things that werent marked that I had to take new photos for so I was not held responsible for them. No other complaints. Easy check in. Easy check out.
Kimberly W.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LOMAMARIE G.- Évaluation :
- 3
I took the representatives word for the amount of gas and saw that it was right under 3/4. When I returned, I put in more than when I received it and was charged for gas. I should have adjusted it when they sent the text but I wasn't aware that I could do that. I took the representatives word and I am not pleased with it
KIMBERLYFRANCE J.- Évaluation :
- 5
Everyone on the Team at this Location provided Exceptional Customer Service!
Tanya M.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
WILLIAM P.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SADYAMARIBEL A.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DANIELCHARLES L.- Évaluation :
- 4
Mine was a last minute rental pressed for time, very accommodating, fast ,and very pleased with everything.
EDMUNDJOHN S.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MALCOMMATTHEW G.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MICHAEL C.- Évaluation :
- 3
Not happy with missing equipment charges , I need to be contacted
Greg P.- Évaluation :
- 5
It was quick and easy!
LINDAANN C.- Évaluation :
- 1
Le client n'a pas laissé de commentaire.
AKEYAH NICOLE S.- Évaluation :
- 5
Quick check-out and helpful assistance.
WILLIAM S.- Évaluation :
- 2
Very poor customer service
ANTHONYMADRICE A.- Évaluation :
- 5
Service, location was excellent. Van was very dirty. Windows were filthy and oil change light came on right after I left the area. In defense if the rep, I did ask for a different vehichke so that may explain the dirtiness.
Tamara K.- Évaluation :
- 3
The truck was very old, had a damaged exterior, and was wobbly when driven empty. The odometer was off by 2/10s of a mile on my receipt, resulting in me being charged slightly more. The appliance dolly was old and damaged.
RAMONAD T.- Évaluation :
- 5
Staff very friendly and professional everything was clean
CYNTHIALEIGH S.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JEANAUDREY D.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
LATONYA YVETTE W.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JOHN S.- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
Brandie S.- Évaluation :
- 5
nice an friendly
frank m. | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
james p. | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
NORANGEL C.- Évaluation :
- 5
Janie was so awesome. Great customer service
OSCARMANUEL V.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
SHEVONNE LAVELLE M.- Évaluation :
- 5
This was the cleanest uhaul I have ever rented which was impressive. The staff was super friendly and professional. I wouldn't rent from anywhere else.
JEANETTE B.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sharla B.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CATHERINE ANN R.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
TIARALA'SHAWN B.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jack L.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARTINWILLIAM S.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
TRAVISLAMAR B.- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
SIERRALA SHAY E.- Évaluation :
- 5
The only problem I had was I got charged 10 dollars in gas I brought it back with more gas than it had when I rented it 🤷ðŸ¾â€â™‚ï¸
LEONARD G.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
SLEDGE C.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
NIKKOSTEFAN M.- Évaluation :
- 5
Great service.
JAMESGILES G.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
PATRICK H.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
TAMARA R. | Expérience générale- Évaluation :
- 1
The customer service I received was awful. She was extremely rude and just had an overall nasty attitude. My keys didn't match my paperwork. I was given the wrong truck. The hand truck I reserved wasn't available. I will never use this location again.
Anita G.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ROBERTTHOMAS M.- Évaluation :
- 5
I just have to say that the manager Jannie is the best customer service person I have ever dealt with. She has the patience of a saint. She's the main reason I will always go to this U haul location for all my moving business. Thanks so much Jannie.
lisa K.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Ethan W.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JOHNMATTHEW O.- Évaluation :
- 5
I cannot think of anything.
SHELLY DENISE S.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
ARTHUR LEE P.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
April P. | Premières impressions- Évaluation :
- 3
Expected some kind of receipt @ drop off
PETER S.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Edward E. | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JOHN D.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
John D.- Évaluation :
- 5
Easy drop off.
TIMOTHY F.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
DONNYLEE M.- Évaluation :
- 5
The lady that helped us short notice was amazing!!! Unfortunately! I don't remember her name. Take care of this one!
KELLIE ELIZABETH C.- Évaluation :
- 5
awesome! fast and friendly. way to go.
kayla f. | Premières impressions- Évaluation :
- 1
Uhaul changed location of the truck on me so I was late picking up. Couldn't do auto pickup, inside they could not get the truck to release to me so I waited over 30 minutes to get truck. I had movers that I was paying waiting for me so I arrived an hour late. When I was driving out, I noticed the gas was not at 3/4 a tank but it was too late. Drive the 6 miles to public storage. Then 5 miles to my house, and 4 miles back to uhaul. It cost me 6 gallons of gas to get up to 3/4 a tank and when I turned in, the mileage was way off!! Total scam that cost me over 100 $in labor, gas and mileage that I didn't deserve. Not using again.
Kris C.- Évaluation :
- 2
Truck was very dirty, smelled of smoke. Experiences in past were much better and especially since we are in a pandemic, one would think cleanliness would hold a little more priority
LEE ALLEN H.- Évaluation :
- 1
The West Virginia hillbilly that works with trailers needs to go back home and improve his meth product. His head is already f-------ded. The hitch on the trailer I did get required 45 minutes of labor by two people to get it to function properly. We don't carry tools around expecting to repair uhaul equipment.
CURTISRAY W.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
THOMASATWOOD M.- Évaluation :
- 5
good service overall. Thanks
NHANCAO T.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
THOMASHALEY B.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
BREON THOMAS O.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CARSON N.- Évaluation :
- 5
My experience was excellent. Everyone was courteous and professional. I received top notch service. Should I have the need in the future I will definitely use this location.
LEWISBERYL T.- Évaluation :
- 5
I really struggled with the drop off steps. I followed the directions for location and it still didn't work. I wish it could be as simple as dropping the keys off. Luckily someone else was with me to access it. I wouldn't recommend to anyone dropping off after hours if that's what people need to do each time. Also, never received information about gas in my email or text messages so didn't know what to do about that. Left as was since information wasn't provided. Minor things that made this a tough rental.
THOMASJOSEPH J.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MARKOWEN M.- Évaluation :
- 5
Best place and staff I have ever dealt with. Friendly and not in a hurry. Thanks for great service
Jacqulin G. | Premières impressions- Évaluation :
- 5
Original pickup was changed to a location 30 minutes away. Drove there and they discovered they didn't have the equipment even though they confirmed with me the day prior. Had to call customer service who then sent me to a location much closer to home. Wish I could've gone there in the first place and not waste my time.
Aaron D.- Évaluation :
- 5
Very pleasant staff
debbie g. | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
RICHARDJOSEPH K.- Évaluation :
- 5
They met me outside when I arrived for drop off. It took about 2 minutes for him to disconnect the trailer and I was on the road again. I didn't even need to get out of my car. Merci.
rohn D.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
KENNETH JAMES J.- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
VICTORIA G.- Évaluation :
- 5
The folks working the desk are always helpful and pleasant.
HOMER ISRAEL S.- Évaluation :
- 5
Very professional always courteous. Truly the Uhaul brand is exhibited at this location. Head and shoulder above many other locations. The entire staff is outstanding.
SHARONELAINE W.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sherwin P.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
JOYCEANN M.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
NINETTEGERRY S.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
MATTHEW W.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Barbara T.- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Sonya J. | Expérience générale- Évaluation :
- 5
Shawna was fabulous!!
LORI S. | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
DOUGLAS N. | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jane F. | Premières impressions- Évaluation :
- 5
Home boy and home girl hooked me up with a great experience overall!
JOHN W. | Premières impressions- Évaluation :
- 4
Everything went pretty well except for the fact that the guy at the desk handed me my access card when I first checked in for my reservation, he said just use this later when you want to put your stuff into storage and you'll be able to get in. I went to go drop my stuff later (around 10PM) when they were closed, and it said access denied you have to check in first. I looked around for directions and it said you have to check in at the alarm system station which was right next to it. I try to swipe it there and it still says access denied. Needless to say, they didn't really give me good instructions for after hours. I tried to call the number that said for "after hours only" and they didn't answer. Just a heads up, nothing crazy. I just dropped my stuff off the next day when they were open, and dropped the truck off right after. Easy day.
Andrew W. | Premières impressions- Évaluation :
- 3
Le client n'a pas laissé de commentaire.
myron w. | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Lew A. | Premières impressions- Évaluation :
- 4
Staffing employees was very kind and professional I would come back again if necessary.
raylla m. | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
CHRISTIANALEXANDER V. | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
shaunice G. | Expérience générale- Évaluation :
- 5
All of your staff was helpful and friendly. Even though storage units are at a premium I was able to get what I needed because the staff made the extra effort.
LORI S. | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
Jason F. | Expérience générale- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
Alberta N. | Expérience générale- Évaluation :
- 5
The employees were helpful when I needed help…. Very polite.. That's a plus for me customer service is #1…. But I think it should be a discount to loyal customers to keep us customers coming back
Lolita F. | Expérience générale- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
thomas f. | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
DOUGLAS N. | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
phillip m. | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
kenneth y. | Premières impressions- Évaluation :
- 4
Le client n'a pas laissé de commentaire.
GEORGE STEVEN M. | Premières impressions- Évaluation :
- 4
The staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would've helped this first-time storage user, after a long drive/move. Merci
Leslie J. | Premières impressions- Évaluation :
- 5
Le client n'a pas laissé de commentaire.
joseph p. | Premières impressions- Évaluation :
- 5
Staff was friendly and very efficient
Alberta N. | Premières impressions- Évaluation :
- 5
No hassle transfer of items into facility camping and personal equipment thanks a bunch
Michael F. | Premières impressions- Évaluation :
- 4
Using UHAUL was an excellent experience. The employees was kind and courteous.
raylla m. | Premières impressions- Évaluation :
- 5
Very helpful and courteous
Don C. | Premières impressions- Évaluation :
- 5
Excellent customer service
Donna P. | RéservationServices supplémentaires à cet emplacement
-
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
-
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
-
Libre-entreposage
Nous offrons la plus grande couverture en Amérique du Nord!
-
Conteneurs U-Box®
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
-
Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
-
Attaches de remorque
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
-
Propane
Propane service delivered straight to your door!
-
Trucks for Sale
We have the largest selection in the industry!