Customer Reviews for U-Haul Moving & Storage at Tropicana Field

5 824 évaluations

975 2nd Ave S   Saint Petersburg, FL 33705

(727) 821-0006

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(727) 821-0006

975 2nd Ave S
Saint Petersburg, FL 33705

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

They are Extremely slow and create excess charges.

tammie W. 
Évaluation :
4

Calling you corporate 800 number is awful long waits keeps dropping the call

DAVID M. 
Évaluation :
1

THEY ADVERTISE THEY ARE OPEN BUT THEY WERE CLOSED. SO WE JUST DROPPED TRUCK AND TRAILER AT CORPPRATE OFFICE AT TROPICANA LOCATION (975 2ND AVE S. SAINT PETERSBURG) WERE WE RENTED A STORAGE UNIT. AND INFORMED UHAUL REP. OF NEEDED REPAIR ON TRAILER.

DENNIS C. 
Évaluation :
1

I was told by the app to redirect to Tropicana location.

Kaven M. 
Évaluation :
5

Easiest drop off!

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKAL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS ALEJANDRO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carol S. 
Évaluation :
5

S.O.

Robert S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEX J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY F. 
Évaluation :
2

It took almost 45 minutes to check in for a reservation and that's after I waited 25 minutes in line.

Deanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

They did fine

Arthur S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadya R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mykel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ofir R. 
Évaluation :
4

App check in is terrible. Had to abandon and go see person inside. If you can scan your DL on iphone then you meed to provide instructions on how to activate that in a browser. Forcing me to call a family member is stupid. You had all credit card info. Rent me the van- easily.

brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Great service and truck for long haul one way. More attention to wiper blades and 12 V working device

Christopher O. 
Évaluation :
4

Have more equipment available

Paula P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan W. 
Évaluation :
5

,Great job!

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

The workers were really friendly and very helpful and patient with my questions. They were really busy and still took their time with me. I would recommend this site to anyone.

Stacie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

S.O.

Chad B. 
Évaluation :
5

Very friendly and efficient! Truck worked great. Easy to book. Recommend having local phone numbers so I can actually call and talk to a person.

Raquel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SALLY S. 
Évaluation :
1

Why was a charge an after hours fee I picked up at around 4pm and dropped off the next day at around 9am. I have had so many issues recently with Uhaul. My last three rentals from a smoke filled truck which I complained about and heard nothing on, then a dead battery and now you charge me an after hours fee and the truck was return during normal business hours and was used less than 24 hours. I my have to find a new company to work with Uhaul has gone down hill.

Gary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
1

The vehicle was the worst I've ever rented as in driving a very rough and hard to drive vehicle !

Sherry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gregg C. 
Évaluation :
3

Had lots of problems attempting to use the app for check-in/check-out

Patrick O. 
Évaluation :
5

Nothing in my mind. I had fast, friendly service....I actually walked in in a bad mood (not related to Uhaul ), but the man who took care of me quickly changed my mood. Very personable and customer focused. Maybe give the man a raise or some kind of recognition for great customer service.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teniola T. 
Évaluation :
5

Uhaul is the best! Simple, Easy, Fast!

MICHAEL M. 
Évaluation :
5

Nicest guys on the planet!

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EZELL O. 
Évaluation :
3

The entire experience was AWFUL> the moving company I hired did not show, the truck broke down, i needed another truck to get to Melbourne, so had to unload the truck and reload the new one. I have moved several times by myself and this was by far the worst experience I have had.

Jill H. 
Évaluation :
1

Had to wait a long time for rep to pickup trailer

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR C. 
Évaluation :
4

This location is always super busy so I was really pleased that the manager took the time to visually inspect the trailer I rented and noticed one of the tires looked a little low. Upon further inspection, hes saw a nail in one of the tires. He switched the wheel out for and then checked the air pressure on the other three tires before sending me on my way. Greatly appreciated!

Bruce H. 
Évaluation :
5

Pick up location was amazing, drop off location was the worst experience ever.

Tyler B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael D. 
Évaluation :
5

Good people with strong product knowledge

Keith M. 
Évaluation :
2

I was Charged for Fuel, I Only went 11 miles and I put 5,00 $ in the Tank and they charged me 12,00 $, its FRAUD.

Eric R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamila B. 
Évaluation :
5

When I made the reservation it was for a cargo van they only had a 15 ft truck available. All I needed to move was 1 bedroom. It was such a large truck for my move.

James B. 
Évaluation :
3

Personnel at this location took the truck out of commission due to the fact that the cab was leaking when we arrived because it was raining again and he was able to see the rain coming inside. However, he wasn't able to give us any money back or do anything about the inconvenience endured during our trip from New Jersey to Florida. I feel some type of refund is due !!!!

DAWN W. 
Évaluation :
3

The wait was too long. Only one person serving customers

Paul V. 
Évaluation :
1

The truck was dirty inside and out with a big black sticker left from someone I took a picture and told the guy he saiso what do you want it or not we'll I had to move

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina B. 
Évaluation :
2

Bad to incompetent customer service. Wait times were ridiculously slow. Truck had a lock but no key, Two U-Haul people saw this but neither even tried to amend it. Terrible!

Jim K. 
Évaluation :
5

The storage unit was excellent. The staff at the vehicle rental facility was slow to the point of incompetent. I will never rent from that U-Haul location again.

jim a.  |  Expérience générale 
Évaluation :
2

Let me start by giving both of the workers credit for doing their best. Their customer service was fine. They needed more help tho. Overall the experience was sub par. My van was dirty with a ton of flaws that I had to photo and send in. Not something I had time for after already getting my truck 30min late due to the line. The van reeked of smoke. It was almost unbearable. So yeah, I would have asked for a refund yesterday but didn't have time to deal with it. I'd use Uhaul again. But this was not a good visit. At all.

Diane H. 
Évaluation :
5

Please sanitize inside cab

Moises Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany S. 
Évaluation :
5

Both locations were very courteous to me these people work really hard and I appreciated their assistance

Lily L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara J. 
Évaluation :
4

Keep smiling and thank You for wonderful service.

TERRI T. 
Évaluation :
2

Besides the person checking my truck in, he made it sound like a huge inconvenience for him to provide me with a receipt. Said it would be about 15 minutes before he could print it out. He said I would receive by email. Haven't received it by email and I dropped the truck off 2 days ago.

WILLIAM B. 
Évaluation :
5

At this drop off location the staff was great. I will note that it is kind of hard to get to. Only problem I had is that when I made the reservation the drop off location was different. So after going there and trying to drop off, I had to find my way to this location. Very inconvenient as the initial drop off location was only 3 blocks from my home and then I had to leave there and find this place ... which is tricky due to Tropicana field.

Thomas L. 
Évaluation :
5

Truck had an engine warning light on, so returned it and very helpful to fix the issue. PJR

Paul R. 
Évaluation :
2

There was only one employee working when I picked up my truck. He had to distribute vehicles, accept returns, answer phone calls, etc. He did the best he could under the circumstances and I do not fault him for the lack of manpower. However, I had a 9:00 am reservation and it took an extremely long time to get my vehicle.

Adriana G. 
Évaluation :
5

Missing tag on the trailer

Michael C. 
Évaluation :
4

Everything went to plan. Thank you UHaul.

JOHN Y. 
Évaluation :
5

Maybe give them a heads up when they're picking up or dropping off on a Rays game day - it was DIFFICULT to get in and out of there.

Nicole F. 
Évaluation :
5

I rented a Auto Hauler and they made sure it was hooked up correctly and all lights were working. Very helpful and professional. Upon returning they made it very convenient and fast by checking me in outside. Unhooked Hauler and left in a very timely manner.

SCOTT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken N. 
Évaluation :
5

The only issue was each tire had different amount of air pressure. Had to stop for air. I would rent again from this location, staff was friendly and very helpful. Uhaul is the. Best

joe T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry M. 
Évaluation :
1

You may want to stop charging people for the gas. I really tried to fill the thank half full. How can you do that? With a full thank the pump does it for you. I hope not to use your services EVER AGAIN!!!

Luis E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M. 
Évaluation :
3

Super busy. Employees not acknowledging everyone waiting. Tried to do mobile pick up and still had to wait.

CHELSEA J. 
Évaluation :
5

Exceptional service on a very busy morning.

Richard C. 
Évaluation :
2

It's a scam when they tell you they will check you back in if you paid with a credit card. If you fill the gas tank back they still charge you at least for a gallon of gas. Miles are quoted by them yet they charge me 30+ additional miles. My charges was 25 $+ different.

OPHELIA B. 
Évaluation :
5

Customer Service was excellent!

Tenetia H. 
Évaluation :
5

Na

Brett C. 
Évaluation :
5

Very helpful staff,friendly and very knowledgeable.

WAYNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pavel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry C. 
Évaluation :
5

The employee that helped us, don't know his name, was awesome. He hooked us up, was extremely friendly, and was a pleasure to deal with!

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
2

My hitch wiring was not installed correctly which caused damage to the wires, and my blinker light was blown due to installation error. Not replaced or fixed, I have to bring it to a third party

Emily R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar A. 
Évaluation :
5

Customer care was excellent.

CYNTHIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reza A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
4

My 19,95 rental turned out to be much more expensive than I had planned All of the fees

ARLAN B. 
Évaluation :
3

Ordered online. No vehicle available. Staff able to resolve.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICKMCLAUGHLI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela F.  |  Premières impressions 
Évaluation :
3

The facility itself was secure. However, I reached out to customer service and got the main number as the facility ALWAYS transferred its phones to the main number. You can never reach the facility itself. The main uhaul could not answer my question and assured me that the manager of Tropicana field would return my call. He/she never did. I was supposed to get a free month of storage as I had rented a truck within the last 12 months. (Mine was actually within the last 6 weeks). The customer service reps at the main number checked my qualifications and assured me that I did qualify. The they charged me at the facility and when it was questioned, they said that since I didn't rent the truck 'from a certain distance', I didn't qualify for a free month. I'm Scratching my head over that loophole. Not even quite sure what it means. The facility itself was fine. I made the reservation through uhaul central since you can never reach the facility itself. On the move-in day, the facility told me that they gave my storage unit to someone else (we were there at 9 am), but, they were able to come up with another for us. Why did they even bother to tell me that? The place is chaotic but my belongings were safe in the end.

Patricia M.  |  Expérience générale 
Évaluation :
2

I arrived at Uhaul at 8:15am. There was only 1 employee working. He was very slow. There were 3 people in front of me. By the time I got up to the counter it was after 10:35a.m. The Uhaul employee had a nasty attitude and was unprofessional. He was very condescending with myself and the black woman who was before me in line. However, his demeanor was totally different with the two other guys/customers that were in front of the line. I had to be to work at 12 noon but due to waiting 2 hours to get and having to store my items storage I waisted an entire day and had to miss work. I also reserved a storage unit and it was too small for my things! I had to get another storage elsewhere. This was the absolute worst experience I ever had. I would never recommend. I should be accommodated for inconvenience and lack of professionalism. This experience was horrible. // Later that morning a woman (Uhaul employee) arrived around 11am-11:30am. Her attitude was totally different from the man earlier that morning. She was very professional. But unfortunately the bad experience I had earlier that morning with the man who was at the counter trumps that and made my entire experience an absolute nightmare.

Christy W.  |  Premières impressions 
Évaluation :
1

Could have worked with me

Nicole H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

donya l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell H.  |  Expérience générale 
Évaluation :
5

I had a wonderful experience with the storage unit I'm very happy with the service that I received

keosha s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Phelonda L.  |  Premières impressions 
Évaluation :
3

Great place to store things! It's the moving out that's a pain. So many homeless folks come up and ask to help you, so I felt uncomfortable leaving my truck unattended to load up more for fear of my things being stolen. The elevator was also miserable to use if anyone else is moving at the same time. Anyone above you will come down with a full load and I waited 5 minutes for two rounds of people to unload the elevator. When it's 80 degrees in that breezeway 5 minutes feels like forever. Overall I'm glad we had the option to keep our things here, but glad it was temporary. Everyone who works there is very friendly and accommodating.

Haley H.  |  Expérience générale 
Évaluation :
5

The only thing that I can say is everything will go well satisfying to me.

Carolyn J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samona j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zoe C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Imani W.  |  Expérience générale 
Évaluation :
4

The staff and facility were excellent but storages were not competitive. Therefore moved to another storage facility

BRYAN B.  |  Expérience générale 
Évaluation :
1

There were dead roaches in the hallway and 3 in my storage unit. I was disgusted and couldn't believe it. I was told management would get back to me to offer a resolution. It's been 3 days and not one phone call, email or text. This is utterly embarrassing.

CHRISTOPHER J.  |  Premières impressions 
Évaluation :
4

Only reason I’m not giving an excellent rating is because of issues with the elevator but other then that my experience with your business has been great.

Kristopher M.  |  Premières impressions 
Évaluation :
5

Comstomer service agent told me about it cant remember her name but she was very helpful

LABRIAN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P.  |  Online Move In 
Évaluation :
5

The gentleman that set us up with our storage unit was thorough and complete information and help straighten out issue on computer took the time and patience and got it right thank you.

james p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jamie s.  |  Premières impressions 
Évaluation :
5

The owner was very helpful! Set us up with everything we needed to store our things.

Haley H.  |  Premières impressions 
Évaluation :
4

Couple of dead roaches around and the elevator broke, but James was awesome and the experience was generally positive!

Kyle L.  |  Premières impressions 
Évaluation :
5

And I'm sure I'll use you guys in the future

Felicia M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ramona D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN G.  |  Premières impressions 
Évaluation :
5

The Staff was always helpful if needed and it was rarely busy when I did have to get into my units. The auto payment option made everything easy. The elevator certainly isn't the fastest on the planet. Overall I had a positive experience.

MATTHEW H.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

joe H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip P.  |  Expérience générale 
Évaluation :
2

I don’t have enough room

Braden C.  |  Expérience générale 
Évaluation :
1

I was given a second floor storage unit with no elevator access. Had I known this prior to moving in, I would have found a different storage unit somewhere that didn't force me to carry my items up a flight or stairs. I'm unable to store some of my items here at all due to this restriction.

Kyle E.  |  Online Move In 
Évaluation :
4

This store is really busy and really understaffed. There is always a long line and it takes too long for each transaction to occur. If you have a question and call the store you will be on hold for at least 30 - 45 minutes. Frustrating because it is in a great location and always has a variety of trucks and equipment available for your move.

BRUCE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Santiago A.  |  Premières impressions 
Évaluation :
4

The only thing is the I reserved a bigger storage room and they didn’t have it but he offer another one the it was a descent size so y did put my things in it

Ramona D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick H.  |  Premières impressions 
Évaluation :
4

The staff was excellent. Very helpful.

Kerry O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keosha s.  |  Premières impressions 
Évaluation :
5

Excellent service!

Carol H.  |  Premières impressions 
Évaluation :
3

Went in little over a month ago to reserve the biggest storage unit they have was told I was all set, a week before my move I called, was told they didn’t have it saved, had to get smaller unit

ashley p.  |  Premières impressions 
Évaluation :
4

Was recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.

Harolyn J.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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