Évaluations des clients U-Haul Moving & Storage at Two Notch Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Two Notch Rd

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Robert L.
Évaluation :

Le client n'a pas laissé de commentaire.

Amanda D.
Évaluation :

Le client n'a pas laissé de commentaire.

JASPER T.
Évaluation :

Drop off location was very accessable and well lighted. I was impressed with the cleanliness of the drop off location

JOSEPH B.
Évaluation :

I dropped off in Michigan nor South Carolina

Debra E.
Évaluation :

Truck was dirty and obviously had not been cleaned since returned. In the middle of Covid-19, we were surprised that we had to sanitize it ourselves. The outside was unwashed as well. U-Haul completely misrepresented the total charges due. The pick-up location was changed and we received a text to confirm pickup info but nothing was said that there had been a change in location. It only confirmed the order details, with a different address. That text should have said something to the fact that THERE IS A CHANGE IN LOCATION FOR YOUR EQUIPMENT PICKUP! TERRIBLE customer service. I'll use another company next time and warn my friends/family.

Annis Kiber S.
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua H.
Évaluation :

Carbon dixoide was leaking into cab. Had to drive the whole time with windows down. I told attendent but he didnt care. Really made me sick. My head an now my lungs hurt. I wish i never used this place or truck in so much pain I will bot forget this cause ive been loyal.

WILLIE N.
Évaluation :

Everything was excellent.

JUSTIN B.
Évaluation :

I reserved my truck at least a week in advance called 3 days before to confirm the rental of truck and equipment, and again the day before. I was on a bit of a time constraint, I just wanted to make sure it was going to be correct. I arrived around 7ish am when the shop opened went in and first he could not find my reservation, finnaly found it, then he said he did not have the 2 utility dollies I requested. He would not say anything other than he didn't have them. I had to plead with him for the dollies. He said he was sorry he didn't have any. After a bit of back and forth he said he would have a look in some of the trucks. And disappeared for bit and finnaly found them. The truck he gave me was the most banged up truck in the lot. It also turned out to have an Anti lock brake issue as well Wich required road side assistance. And the stearing wheel was mis aligned. I got the impression I was given the worst truck in the lot because it was a one way rental so they would not have to deal with it. One last thing about this location, they did not go over the contract with me. The explanation of the allotted milage was not made clear and I thought I was in for a much higher bill. The manager at my drop off location was good enough to explain the whole thing for me Wich only took a moment. There are 10 other uhaul locations with in 20 min of this one I will not go back to this shop.

SHANTELL N.
Évaluation :

Everything

Jeremy C.
Évaluation :

Le client n'a pas laissé de commentaire.

GERALD L.
Évaluation :

The associate that help me was very friendly and helpful. He is an asset to your company.

Matthew S.
Évaluation :

My overall experience was very positive and I would recommend the South Carolina location to others.

Robert C.
Évaluation :

Everything was good.

MEOCHA E.
Évaluation :

Clarence and the crew are great never change a thing. Mrs Gabah

Theresa S.
Évaluation :

Manager was very friendly and helpful... I will rent from this location again in the future

Derrick M.
Évaluation :

Ensure all the items ordered are in the truck.

Javon H.
Évaluation :

Le client n'a pas laissé de commentaire.

CAROL P.
Évaluation :

Le client n'a pas laissé de commentaire.

HOPE M.
Évaluation :

I had a great experience all around.

MEOCHA E.
Évaluation :

Nothing this location is very welled staffed with great yet helpful people

Zachary M.
Évaluation :

N/A

stephanie A.
Évaluation :

Le client n'a pas laissé de commentaire.

Britney G.
Évaluation :

Le client n'a pas laissé de commentaire.

Attamese B.
Évaluation :

Courteous and professional treatment

Courtney T.
Évaluation :

Le client n'a pas laissé de commentaire.

kevin A.
Évaluation :

Le client n'a pas laissé de commentaire.

Dabian C.
Évaluation :

Very best customer service experience. Thank You

Elizabeth S.
Évaluation :

Nothing. Had a great experience

Mathew D.
Évaluation :

Clarence went above and beyond to help us get a 20' UHaul and made perfect suggestions for the accompanying items that would help protect my furniture and make my move as easy as possible. He was professional, friendly, and happy to help.

Shari Y.
Évaluation :

I did not know that the pick up location could be changed the night before and so we went to the address on my reservation and was asked if someone had called the night before and they had not. They then sent us to this location which at least was not any further away from where we needed to be.

Lisa N.
Évaluation :

Le client n'a pas laissé de commentaire.

JOVONDA P.
Évaluation :

Clarence provided excellent customer service. He was accommodating and explained all charges incurred.

Chloe S.
Évaluation :

Le client n'a pas laissé de commentaire.

Bradley M.
Évaluation :

Le client n'a pas laissé de commentaire.

Max E.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jessie B.
Évaluation :

When I got to the location in SC the gentleman Derrick wanted me to just leave the key and he would check the The truck in later he said. He appeared to not have time and no one else was in the store with me at the time I had to ask him to walk outside with me to check the vehicle and I had to ask him for a receipt and when I asked for further assistance to make sure everything was OK cause I return the vehicle early I wanted to verify that I would only get charged one day instead of two, he refused to call Customer Service or a Manager to assist us I ended up calling Reggie back in North Carolina and Reggie took care of everything.

Brandon S.
Évaluation :

I was charged twice for the appliance dolly. Once during reservation and once during pick up.

Victor H.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan P.
Évaluation :

Le client n'a pas laissé de commentaire.

al L.
Évaluation :

Le client n'a pas laissé de commentaire.

Wynne L.
Évaluation :

Le client n'a pas laissé de commentaire.

Rosette W.
Évaluation :

Great customer skills

Oliver G.
Évaluation :

Your services would you recommend it to anybody so it was real good excellent have a nice day

FRANCES C.
Évaluation :

I used after hours drop off and did not communicate with any persons at the location I had outstanding help with telephone customer service and email follow up to handle the drop off process. Everyone I dealt with was outstandingly helpful.

TEMPORIA M.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathy S.
Évaluation :

Le client n'a pas laissé de commentaire.

RONALD B.
Évaluation :

Le client n'a pas laissé de commentaire.

Joel S.
Évaluation :

Service was great. Fast in and out Good job.

Terrence B.
Évaluation :

I arrive when they were just opening in and out real quick no questions

John H.
Évaluation :

Le client n'a pas laissé de commentaire.

Leslie L.
Évaluation :

The truck that I had reserved ( and had an email confirmation for) was not available when I went to the location to pick up. It appeared not to be the fault of the location employee but something internal. He agreed to waive the milage fee if I would take a smaller vehicle but upon returning the vehicle, I was told by a different employee that they don't do that. After much discussion, they did waived the milage fee. VERY unimpressed with UHaul in general!!

Michael H.
Évaluation :

Le client n'a pas laissé de commentaire.

Donna R.
Évaluation :

The manager was pleasant and answered my questions. He let me sit inside the building to wait for a cab.

Michael G.
Évaluation :

Everything was great

Rachel L.
Évaluation :

Both of the employees I was assisted by were very helpful and made everything super easy.

Jacqueline G.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen M.
Évaluation :

The only issue I had was reaching someone on the phone...tried the local number and the 800 number many times without getting anyone to answer the phone! More employees please!!!

Warren S.
Évaluation :

Both the representative I rented from and turned in to were excellent. I would give each the highest rating available.

Wendao Q.
Évaluation :

I don't know what this van carried for last time, it smells not so good, like some animals. But overall is fine.

Randal C.
Évaluation :

Le client n'a pas laissé de commentaire.

Eajsa H.
Évaluation :

Moved my pickup/drop off location further from my preferred location and charged 0.79 a mile although uhaul made the last minute change

Douglas F.
Évaluation :

Professional staff, took care of me right away. Efficient, professional, friendly

ahmad A.
Évaluation :

HIRE MORE WORKERS!!!! I was the only person at the store for 15 minutes DURING hours of operation. Visited the store earlier in the day and wasn't service and the manager Johnny said they forgot about me! Terrible service and will be speaking to the general manager.

Homer M.
Évaluation :

Great service.

Richard C.
Évaluation :

I left some very expensive sunglasses in the van. I think the fell under the seat. This rental unit is going to your location in Schoolhouse lane in Springfield Ohio. Vehicle number DC5318W. Can you reach out to the current driver and alert them?

Jauris S.
Évaluation :

Le client n'a pas laissé de commentaire.

Wynne L.
Évaluation :

Need a more efficient system for equipment rental, it should not take 45 minutes to rent a hand truck. Returning trailers etc. is quick and pleasant.

Chanwoo J.
Évaluation :

Le client n'a pas laissé de commentaire.

Ian C.
Évaluation :

Where do I start. When I have an appointment that I booked 1 month in advance to pick up a vehicle, let's make sure the vehicle is actually available. The vehicle was absolutely disgusting. The cabin especially was not cleaned at all. The fact that it was not sanitized during a pandemic is incredibly concerning and upsetting. For all I know, the previous customer could have had COVID19 and my wife (who has an autoimmune condition) could have contracted it due to this. Next, I had rented 2 dollies that weren't even available for me to pick up. Then, I hopped into a vehicle that had less than a 1/4 tank of gas that I had to fill up for my drive. Which was even more upsetting when I was charged for not filling it up all the way at the drop-off location. Even though I had dropped the vehicle off with more gas than was given to me at the pick-up location. Lastly, the pick-up location was the fourth reservation that had to have been made due to the fact that U-haul kept giving me the "run-around" as the previous reservations/locations NEVER had a vehicle for me to pick-up. And even though I had a reservation number and proof of when I booked this, one of the locations claimed that we were not even in the system. This had caused me to use unnecessary PTO to take an entire day of work off, reschedule on movers, cause my wife to be an hour late to work, and was incredibly distressing. This has by far been the worst experience I have ever had with the absolutely unnecessary stresses that were caused. I will be calling corporate to request full compensation.

Brenda A.
Évaluation :

My customer service rep. was fast, efficient and very professional in picking and dropping off. Will definitely use them for future rentals.

MARCUS M.
Évaluation :

Le client n'a pas laissé de commentaire.

Bruce J.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer R.
Évaluation :

The pickup employee was extremely helpful and fast.

Yolanda B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael B.
Évaluation :

The U-haul representative on site was great. Helped me get going quickly and gave me clear direction on how to return the truck. Office was clean, very professional location

Maegan P.
Évaluation :

Le client n'a pas laissé de commentaire.

Leanne W.
Évaluation :

My truck was not at the pick up location on my reservation. They sent me across town and didn't do anything to compensate me. When I got there the guy tried to charge me $100 over my reservation amount. When I pointed out the problem he acted really weird, never changed anything in the computer and it came up right. Pretty sure he was making some extra cash under the table that way. When you call the phone number U Haul has on the website it just says to try later and disconnects. I called multiple times and diff days. So disappointed.

MICHAEL C.
Évaluation :

Le client n'a pas laissé de commentaire.

Sandy J.
Évaluation :

The truck had a thin layer of what smelled and felt like lower unit oil from a outboard boat motor. The oil covered the floor in the rear storage area of truck. I informed the manager when I returned the truck. The ramp and floor were very slippery and the smell was strong, we were worried it would contaminate our furniture and goods from our apartment. I believe some kind of refund is in line for the rather large problem, I was told all trucks had been rented to we had no choice but to use it. Thanks for listening

Joe R.
Évaluation :

Online system is confusing and time consuming. When we called to get help no answer or over 15 minute wait.

William K.
Évaluation :

The individual working the counter / loading trailer was efficient and knowledgeable.

Ross K.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel H.
Évaluation :

Given the current environment, the ability to complete the online information part shortened dramatically the amount of time spent in the building. The employees are always helpful and courteous at this site. I ended up overestimating the miles needed to rent the van and the difference was returned after the van was returned to the site.

MICHAELJAMES A.
Évaluation :

Le client n'a pas laissé de commentaire.

Devin M.
Évaluation :

Le client n'a pas laissé de commentaire.

Meocha E.
Évaluation :

All these employee are always great

Jeremy W.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen M.
Évaluation :

Le client n'a pas laissé de commentaire.

JOSHUA C.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles H.
Évaluation :

Friendly staff. Smooth pickup and return. Very pleased with the service

Hollis A.
Évaluation :

Le client n'a pas laissé de commentaire.

BENTLEYMARIE G.
Évaluation :

Very friendly and helpful staff.

Deb C.
Évaluation :

We had a great experience. The U-Haul employee, Richard Carter, who helped us was knowledgeable, patient, and pleasant!

ELTON A.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory D.
Évaluation :

Make sure the uhaul assistant that's hooking up the trailers know what they are doing. My trailer came off the hitch while driving

Wilma B.
Évaluation :

Le client n'a pas laissé de commentaire.

Gregory B.
Évaluation :

Le client n'a pas laissé de commentaire.

Ekaterina A.
Évaluation :

Let people know (have a reminder) that when at a location to have a back up if contact not answering (BRING PASSPORT OR LEASE) to the location!!!!

Laquita T. | Expérience générale |
Évaluation :

The manager is very rude and unprofessional! So is her staff will NEVER return to that location. I use U-Haul a lot and have never been treated so poorly.

James B. | Expérience générale |
Évaluation :

Manager was very professional and nice.

Rachel H. | Réservation |
Évaluation :

This location stated they didn't have any units available for storage, even though I had reserved one. Instead of trying to assist me, they directed me to another location. Awful.

TOYA J. | Expérience générale |
Évaluation :

Thank you Uhaul

PINKIE J. | Réservation |
Évaluation :

Love the staff

DEBORAH M. | Expérience générale |
Évaluation :

Did not go on the premises as this was for delivery of Uboxes. Just gave a favorable review. People were very helpful and efficient with respect to delivery and pick up!

Non reviews have been submitted for this location.

Retour
Haut de la page