Customer Reviews for U-Haul Moving & Storage at UNCG

7 152 évaluations

911 W Gate City Blvd   Greensboro, NC 27403

(336) 272-5683

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(336) 272-5683

911 W Gate City Blvd
Greensboro, NC 27403

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Rochell T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teddy P. 
Évaluation :
5

The checking in with my phone did not work. It kept crashing.

Evan R. 
Évaluation :
3

Thru were nice.

ZOYA H. 
Évaluation :
3

Too many frowning employees, terrible customer service, most have a attitude. The lady that checked me out was the BEST EMPLOYEE.

Joseph T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAMIAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nakia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

The truck was provided to me with the Check Engine light on. While I did not have any issues, it was worrisome that I might break down during my travels.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra J. 
Évaluation :
5

Thanks for an effortless rental and outside of me forgetting my own trailer ball the entire process was less than 15 mins. No problem at all. Be safe and Happy New Year

Arnold P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kameka P. 
Évaluation :
1

I reserved a truck at this location. There was no truck. I waited in line for 30-45 minutes to learn that there was no truck. During that time, two other customers had the same experience. No apologies to any customers

Jeffrey W. 
Évaluation :
5

Darnell Bryant demonstrated excellent customer service. He was friendly, patient, knowledgeable and helpful. Upon arriving to the store I requested a van. Unfortunately they did not have any vans or small trucks available. Darnell stated that they only had the larger trucks available. I was skeptical to rent one since I had never driven a large truck before but Darnell took me out back and gave me a 5-minute driving test to ensure I was comfortable enough to rent the truck. Now that's goes way beyond customer service. And yes I learned to drive the truck park it and back it up within 5 minutes.

NECHELLE S. 
Évaluation :
3

The only complaint is for the second time using Uhaul I am giving one quote when truck is returned it's always more than expected. It was clean when I returned it and full of gas so I don't understand the extra charge.

Charles B. 
Évaluation :
4

Consider crediting back customers who overfill the gas beyond the needed tank level

natalie H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOUGLAS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kayla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS C. 
Évaluation :
5

The truck worked great.

JOHN C. 
Évaluation :
5

Very pleasurable experience as always and the helpful staff is awesome to work with

Arnold P. 
Évaluation :
5

Timely, cost effective and the best local staff interaction and assistance on every rental

Arnold P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IYASE A. 
Évaluation :
5

S.O.

TECORA E. 
Évaluation :
5

Great guys at this location... Excellent customer service

SHEKEASHA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER M. 
Évaluation :
3

One of the clerks, Justin had a poor attitude no customer service skills at all. If I am not rude to you please don't be rude to me..

Elizabeth L. 
Évaluation :
2

Associate that was helping me began the conversation using profanity to describe their supervisor. The associate then began to flirt with his coworker during most of the duration of the transaction. He then asks me the question of “don't you think she is absolutely beautiful?” To me. It both prolonged the time to finish transaction and made it uncomfortable during the duration.

JONATHAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gambled ahmed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
5

Your customer service rep was very helpful. I was stressed and he was patient and kind.

MARGARET B. 
Évaluation :
1

The instructions were not clear the lock was stuck I couldn't get it open until ahour later and the return location was horrible he left nasty voicemails on my phone about how the truck was returned because he didn't have the code when I returned it the way I receive i would like to speak with coporate

Brittany G. 
Évaluation :
1

The staff at this location failed to check in my trailer, even after being asked, and then could not locate it. It took three weeks and my review of the security cameras with the store manager and coordination with the regional office to prove that I did not steal it!

Rudolph A. 
Évaluation :
5

Your team of Justin and crew are awesome. Yhee we y are professional in all they do and obviously care about their customers!! Thanks.

Aristides A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadia B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

It is not clear in looking online that we would have to purchase an adapter for our 350x Lexus. It cost more than renting the trailor hitch. It would have been nice to rent an adapter for $5 than have to buy one. This was charity work as I was delivering a donated washer to a single mom teacher whose house had burned down 10 months ago. She finally found a place to live. I got all her furniture and basic items for free. I had to pay out of pocket to do this but I knew how much it would mean to her to have this so it was worth it. The people inside were very helpful and professional. Thank you. Dian Carr

EUGENE C. 
Évaluation :
2

Counter representative was not friendly. Entire process was very frustrating.

Scott L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter E.  |  Online Move In 
Évaluation :
3

Customer service employee was rude to an associate in front of me .

Justin S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHELSEA N. 
Évaluation :
3

Very good service from the sales representative who provided the truck rental

DEBORA F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

KELLY D. 
Évaluation :
5

The cargo van/truck I used was good. For some one whose never driven a GMC cargo van at high speeds in wind gusts it might be nice to have a weather alert. I called the roadside assistance and the mechanic was really nice, but he said the van was fine. I think maybe for a 6+ hour trip in that van a recommended travel time of two days. I didn't know so I had it an extra day. Darnell Bryant was really nice and so were the women who rented. First time using uhaul.

Mary B. 
Évaluation :
5

All the staff I came into contact with were very friendly and helpful. I got a little behind my scheduled time to return the truck and with communication with the staff they were very understanding.

Kierra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA P. 
Évaluation :
4

S.O.

Roshad L. 
Évaluation :
5

Great customer service, Darnell was 👍.

DARLENE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNESTO F. 
Évaluation :
5

Appreciate u service

THELMA L.  |  Premières impressions 
Évaluation :
4

Excellent people at this location.

Briceson J. 
Évaluation :
5

The two Ladies working at the time of my visit were very helpful and kind. They explained everything thoroughly, answered my questions with patience. The process was quick and efficient. I rented a truck and trailer at 5pm, right before closing. I went back to return it in the morning and they were there. Give those Ladies a raise.

Jantz B. 
Évaluation :
4

Be more transparent about the actual cost. You should not advertise for $19 when it should say $59.

Jacqueline C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL K.  |  Expérience générale 
Évaluation :
5

I had problems with the u haul website. I could not log in to the account with my user name and password. The forgot password link did not work. The very courteous staff at the pickup location was very helpful in getting us going. The truck was clean and drove great.

John S. 
Évaluation :
5

Darnell Bryant was most helpful and courteous. I was impressed by his level of customer service and his dedication and care for his work. He was the best part of my experience and I will not only recommend this location, but I will also recommend that customers ask for Darnell specially.

Jeffery C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quentin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
2

I made an online reservation and even checked in online before I went but when I got there they said that they had given the truck to someone else with the same last name and that I had to make another one as a walk-in. Very disorganized and I had to wait 30 minutes for someone to actually help me

Erik C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilbert A. 
Évaluation :
3

It was clean enough I just have a phobia of spiders and there were a lot in my unit . Luckily my neighbor came with me & killed the spiders for me !

shailan M.  |  Expérience générale 
Évaluation :
3

The location is fine. Your app is atrocious. Slow and unresponsive. I had to utilize the website, as opposed to the app, to actually complete my return. Incomprehensibly bad app

BRENDAN B. 
Évaluation :
5

Only thing I would add is the cab of the truck smelled awful from cigarettes, other than that it was very clean and an easy , excellent experience.

Charles D. 
Évaluation :
2

I know it's an issue now a days, but now staff would be better.

Markie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Justin and Darnell were very helpful.I was able to come and out very quickly with clean trailer. Strongly recommend this location to anyone looking for equipment. Very clean operation

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Babatunde O. 
Évaluation :
2

Waited nearly an hour and neither employee said a word to us while we waited. Picked up truck with almost no fuel. Did not have the appliance dolly and was not notified the location did not have one.

Quirina V. 
Évaluation :
5

Drop off was smooth and fast!

jeffrey F. 
Évaluation :
4

None.

Steven B. 
Évaluation :
5

Nothing customer service was amazing quick and simple. The vehicle was great to use. Customer service phone was also very helpful when I had to call.

Symone L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANISHA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

isaiah g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davares B. 
Évaluation :
2

I waited for over an hour before I was helped by the clerk. Did not get any apologies for the lengthy wait. Was given the key to the wrong truck. The truck's visor was not attached and was flapping around while trying to drive.

Colleen R. 
Évaluation :
1

I don't believe the trailer power outlet worked. Windows very streaked. Super nice staff. Great people! I'll be back

David M. 
Évaluation :
3

I would have provided a yes to the equipment being clean but the windshield was full of bug spots. I would also recommend that some attention be given the mirror adjustments. The vehicle I had could have used a more outward view on the passenger mirror. Difficult to see vehicles along side of you. I saw it took a HEX key to adjust so I couldn't.

Lennie B. 
Évaluation :
5

Hannah & Darnell are on top of their game!

EDWARD R. 
Évaluation :
5

Great job!

John A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raphael B. 
Évaluation :
5

We had scheduled our pickup before going to the store and it worked out great, no problems, no issues. Smooth rental and return. We have rented from this store several times and have always been happy.

JOHN R. 
Évaluation :
5

Quick, cheap , and working... :)

RUDNEI W. 
Évaluation :
4

One person handling all the customers. Man beside him talked with one customer over 45 minutes l, nothing to do with rentals. Female that worked counter walked out,came back, left again. Never helped or spoke to any customers.

DAVID D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY B. 
Évaluation :
5

We needed help and U-Haul and especially Darnell was there for us. Our car needed a major repair and we read a tip about renting a U-Haul because it is far cheaper than a car rental. I know this isn't the purpose of the business but seriously with our finances and a car repair to pay for this was the answer. We've never driven a van before and Darnell shown us around the vehicle, explained everything and let us drive around the car park to get used to it. He was a great comfort with this stressful time for us. We've told everyone we know about our experience and if they need to rent something - go and ask for Darnell!

Danielle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL P. 
Évaluation :
5

N/a

RAMONA S. 
Évaluation :
5

Super helpful

Robert A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PENNY B. 
Évaluation :
3

The manager at the location where I stored my belongings was not friendly at all. Matter of fact he was somewhat rude. His staff on the other hand were very professional and professional.

Roberto M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHLEY P.  |  Premières impressions 
Évaluation :
5

Thank You From deep down in the splashing, dashing, restless sea that is I ❤ For Everything. Team U-haul saved the day to the rhythm of A Tribe Called栗‍♀️✌遼Phife 4 Life, we hear when we clean hearts, hands, house, vehicle, schedule, soul with Janet J, Q-Tip & the one calledGarnett Silk. Everyone I had an exchange with there (in the past two days, bottom of the 9th/crunchtime in Operation: Move-Out while you figure life around, in & out & above the call of duty) so far was kind, patient, professional, informative, detail-oriented, respectful and thorough. 2 days in a row, different team members at 911 W. GATE CITY Greenboro, NC location took good care of me at 2 minutes before 7pm closing time. Really truly appreciate the whole squad going above & beyond. Think Everyone there deserves to be recognized as life coaches & get a nice surprise financially as well as fun! (Maybe a pizza party with raffle prizes & games, the awesome Marvel movie theater and/ or staff outing while the southern weather is perfect in autumn?!!!) ❤錄Operation: GameRoomzDay!  朗 Yay, Yhsh see you are appreciated!       ⛲ 曆 

REBEKAH P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL K.  |  Premières impressions 
Évaluation :
4

The Representative was helpful for determining the size of the unit for my needs

BRADLEY F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE K.  |  Premières impressions 
Évaluation :
5

The lady at the front desk was very cool

Kalie M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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