Customer Reviews for U-Haul Moving & Storage at University Ave

7913 évaluations

306 E University   Champaign, IL 61820
(Betwn 3rd & 4th)

(217) 351-7040

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(217) 351-7040

306 E University
Champaign, IL 61820
(Betwn 3rd & 4th)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

unreasonable charge, especially for the gas

Bingze D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEAL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

The return check in was great. Didn't even have to go into the store. The return check-in person met me in the lot, checked out the trailer, put the information into his hand held computer and I had a receipt in my email when I got home. Great customer service!!!!

JERRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIDAN C. 
Évaluation :
4

I'm Overcharged. I Drove 15 miles But I'm Charged For 50 miles

daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL W. 
Évaluation :
5

I originally went to another U-Haul location on Phlio in Urbana and was told the trailer want not available as the previous renter would not bring it back. Aisha the manager did a wonderful job finding me another trailer which was a bit larger for the same price. She was outstanding. The young gentleman at the Champaign location was very helpful in getting the reservation swapped between locations and he also was excellent. I thought this experience was going to be problematic at first but these 2 individuals saved the day. Merci!

KEVIN E. 
Évaluation :
5

Gentlemen at the facility (Champaign, IL) were professional, courteous, and helpful. Equipment was clean and the process was painless - exactly what you need under moving stress. Merci!

PAUL B. 
Évaluation :
4

Understaffed on Sunday and waited in line for too long. Also, I reserved for a dolly and seems they're not well prepared. Initially they told me they don't think they have one. But thankfully later they found one for me so this didn't end up being a big issue. Hope they can have these thigns prepared in advance.

Jingxiang W. 
Évaluation :
5

Tremendous! Keep it up!

PAUL Z. 
Évaluation :
5

The place was very clean and the service was excellent.

STEVEN L. 
Évaluation :
3

Maybe increase staffing at certain hours? I didn't mind the wait, but pick up 45 minutes after a reservation is “meh” at best. However, the employee was extremely kind, friendly, and courteous!!!

RYAN F. 
Évaluation :
3

Oil light was on the whole time. Had to wait in line half hour and I ad already done the on line check in, no cart in van so had to wait on that.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoine W. 
Évaluation :
3

Long check in to pick up delivery. 10 people in line at 8 am with no employee in sight. Finally one employee came out after about five minutes or so then finally another after about ten minutes or so.

JASON H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Przemyslaw R. 
Évaluation :
1

I was charged 335,89 $ for supposed damages to a part of the truck that I never came into contact with during my move. I did not see this damage, a supposed dent in the wood paneling, prior during my inspection of the truck, so I did not report damages. And because I paid for the 14 $protection coverage, and not the 28 $coverage I am apparently at fault. From my perspective, this was a predatory practice to take advantage of my not seeing prior damages, and to charge me significantly more than my rental alone. I have already paid for the “damages” and apparently nothing can be done about the situation. And I know losing one customer likely means nothing, but I will never be using U-Haul again for any type of service due to this situation.

Clark C. 
Évaluation :
3

Having the truck ready for pickup

Jasmine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
1

I was on a deadline, chose to use mobile pick up and the key wasn't in the key box like the app indicated. I had to wait in line for a substantial amount of time to get my key that should have just been in the box. Finally out of frustration I found someone outside to help me. I'm afraid I may have been a bit rude and I apologize, but this all could have been avoided if this basic step was followed.

EVAN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARREN D. 
Évaluation :
5

The guy at uHaul was great. He got our hitch hooked up like it was nothing then connected the trailer for us and we were on our way. Great service.

JOSEPH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Asheifia B. 
Évaluation :
5

You guys rock

DERRICK M. 
Évaluation :
2

When I got my hitch installed they said it would take 2-3 hours. but it ended up taking 6+ hours. I dropped it off at 11:30am about and didn't leave the store with my car until 6pm. They also forgot to give my my ball hitch mount. They were way understaffed and the line seemed long. Nothing they can do about the understaffed issues. but I was upset about the hitch installation. My first attempt before the actual installation I showed up and they didn't even have the hitch ordered or deceived tot he shop. I had ordered it a week before my appointment and I did not receive a call or anything. The second time I was in the store it took 6+ hours for the installation. Im just upset about the time and lack of communication. Was not called or email or anything. They day of the installation I had to call them and get a check in after 3+ hours of waiting. Very frustrating and I am glad I will not live in Champaign anymore because I won't have to deal with that uhaul location. I just wish they would have called me and updated me. Or even give my a discount on the installation?

Jack M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BART D. 
Évaluation :
3

I was very disappointed in the truck I rented. The roof had a hole in it and rain water leaked all over our stuff. I'd like someone to contact me to see if I can get some money back. The truck license plate Arizona - AE41072.

Brad G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANNY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEJANDRO L. 
Évaluation :
5

My wife recommends that the feds, states, counties and cities quit putting the smooth side of the pavement upside down.

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beniyam H. 
Évaluation :
5

Again, when we dropped off the trailer, the employee checking us in was wonderful. He and his co-worker were working hard checking in all the equipment left overnight. We were in and out of there in less than 10 minutes - despite them being so busy.

Cory H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
5

The brakes seemed exyremely soft like the pads needed changed!!!

Timothy W. 
Évaluation :
4

They were very busy on a Sunday with many trucks/trailers coming in, but I didn't have to wait very long to talk to someone to do my drop off. They were very friendly.

Daniel F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
1

The entire experience was awful. Return app didn't work and my location and time were rescheduled without me being notified.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elysia K. 
Évaluation :
5

I've rented trucks from this location many times. Every time, the equipment was clean, ready on time, and well maintained. Staff is very friendly and efficient even when the office is very busy. Very well run business!!

DAVID C. 
Évaluation :
5

Everything went well and was just as expected.

MERRILL H. 
Évaluation :
5

Congratulations you have an excellent service, The employee that took my order was SUPER EXCELLENT. I forgot his name.

HERIBERTO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debayudh C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DALE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANT B. 
Évaluation :
5

Picking up was pretty easy, but there was a miscount on the furniture dollies in their system, so the two I requested were not actually available. But, Jae (the owner, I believe) after explaining the mistake and apologizing called a nearby supply store for me to see if they had any in stock. That was helpful because buying two from that other store actually cost the same as renting two from U-Haul. Jae was efficient and professional during a very busy time.

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taneja S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
5

Improve the online reservation system

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shavon N. 
Évaluation :
3

We ordered 20 totes for rental 5 days before and they only had 1 when we went to pick them up. The supervisor said that it is a website error since they do not even have 20 totes.

Adam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
3

There was a long wait for customer service. Hire more staff or possibly ask what each customer is waiting for. While I was there, a customer just needed to buy some boxes and she had to wait over 20 minutes in line because the only person checking customers in was helping someone rent a truck.

David M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIUS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal A. 
Évaluation :
3

Not enough staff. Some staff are friendly some need some customer management skills. As hot as it was I waited outside to return my truck because I wanted to use a different card.

SHONTELLE M. 
Évaluation :
5

We loved the free storage unit with the rental of truck really came in helpful!

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN H. 
Évaluation :
4

Returning the vehicle was a little confusing. I did not realize that I had to stay with the vehicle upon return.

Andrew K. 
Évaluation :
5

Fastest and easiest pick-up and drop-off I have ever had with UHAUL - sure helped with the stress level of moving!! Thanks!

CHAD E. 
Évaluation :
4

Paint the parking lot. Not clear where to go. Staff did a good job.

Clint W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BLAIR H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
4

The line was very long to check the vehicle back in and it took a long time

WILLIAM M. 
Évaluation :
3

The employee who checked me in & checked me out was excellent to work with, best uhaul experience I've ever had. He was very friendly, professional and had a great attitude despite being the only one checking customers in and obviously very busy.

VERONICA H. 
Évaluation :
5

I didn't have an issue and the service was fast!

Sanya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie L. 
Évaluation :
5

easy and fast service!!

DIEGO ALFONSO R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Max L. 
Évaluation :
3

Had to wait over an hour on hold to get code to open the lock to get a key

Joe J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
1

I'm not sure why I was charged extra for fuel -17 $ PLUS 30 $. I understand paying extra for fuel but we only drove roughly 15 miles so why am I paying 47 $for Fuel charges???

Jean M. 
Évaluation :
3

The truck smelled like weed. The mobile check in did not work, it makes no sense that it is available.

SHONTELLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahsan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLOW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUISS F. 
Évaluation :
3

Kevin was great. Finally someone with some customer service and professionalism! Thank you for being so nice!

LESLIE B. 
Évaluation :
3

Check out the trucks better!! I they .gave me the oldest most beat up truck they had. The truck had damage to the skirting on both sides and damage to the tires. The truck was very hard to shift and after I have it in drive and begin driving the gear shift pops. It didn't seem like the engine did not want to shift at times. The worst part though is that as I am driving down the road something hits my drivers side window like something flew off. When I stopped I discovered that the weather stripping that goes around the windshield was coming lose and had been beating against my window. It had been masking taped or duct taped back on several times before so they were aware of the problem and not corrected it! This could have been a dangerous situation for someone less experienced. It could have caused an accident! When I called the store I was told well see if you can fix it or call roadside assistance. I feel this issue was or should have been known and the truck never rented out until after it was properly repaired! My friend reattached the stripping with duct tape so we could complete our thankfully local move!

ADA S. 
Évaluation :
5

It was so busy day in U-haul, but all the workers were so nice. They did their work professionally.

JANET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOYCE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faramarz F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICIA H. 
Évaluation :
3

I packed during an afternoon, and then it rained that evening. The next morning I moved into my new apartment and when I opened the truck many of my possessions were wet. Including an end table and several couch cushions. When I returned the truck and explained it to the employee, all he said was to take the GM's business card and call him on Monday. I would have appreciated some empathy and understanding, and I also do no appreciate having to wait 48 hours to speak to someone about this serious matter. I will be contacting him first thing Monday morning.

JEFFREY S. 
Évaluation :
5

You rock

DETRA P. 
Évaluation :
5

Both young men I interacted with either in person or on the phone did a wonderful job. They were on it and accommodating.

LAURA T. 
Évaluation :
5

Great staff great service

RITCHIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bari R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

george j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

elina m.  |  Expérience générale 
Évaluation :
1

There was no access to pull truck in had to haul everything across parking because they had storage containers in the garage

edward l.  |  Expérience générale 
Évaluation :
5

We have used the Champaign U-Haul for the past three years and have always been very pleased. Everyone we talk to is friendly, knowledgeable and works very hard to make sure all our concerns are taken care of.

Michelle M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William J.  |  Expérience générale 
Évaluation :
1

Terrible customer service and lack of competence in fulfilling administrative duties.

fabian a.  |  Expérience générale 
Évaluation :
5

Employees were very helpful and able to help with anything I needed

Michael F.  |  Expérience générale 
Évaluation :
5

Highly recommended. This place was awesome. The employees were incredible. You will be happy with everything.

Aaron C.  |  Expérience générale 
Évaluation :
5

Steve, at your Champaign office, is a Godsend. My son attends UIUC and we live in Massachusetts. Steve is always reliable, knowledgeable, friendly, patient and consistently shows up to help us and go the extra mile. You are very fortunate to have him on your team.

Michelle M.  |  Premières impressions 
Évaluation :
5

The place was secure and well lit.

Cliff R.  |  Expérience générale 
Évaluation :
5

Thank you, Steve! You & your team are informative, pleasant & helpful. When I need to rent storage space again, I will definitely choose your facility.

Teressia H.  |  Expérience générale 
Évaluation :
4

My only concern was regarding the storage area. The lights were motion sensitive, And at one point at the lights in the large storage area went off.

Monica W.  |  Expérience générale 
Évaluation :
5

Very professional and helpful

berry s.  |  Premières impressions 
Évaluation :
5

I spoke to Andre on the phone, he was very polite and professional. He got our company set up with a temperature-controlled unit. He gave me a website for movers. Andre was very informative.

Suzanne W.  |  Premières impressions 
Évaluation :
5

Great customer service! Will return to this location again!

jessica j.  |  Expérience générale 
Évaluation :
5

It is a pleasure to work with Steve. He is friendly, knowledge and always makes sure our moving needs are taken care of.

michelle m.  |  Expérience générale 
Évaluation :
1

This U-Haul does not honor the reservations they offer. After moving my stuff into one of their units, I was deleted from their system so that I could not retrive my stuff at the time of move-out.

Taylor T.  |  Expérience générale 
Évaluation :
5

Great facility and staff!

Addison P.  |  Expérience générale 
Évaluation :
3

A few mistakes but towards the end when it was time to bring the truck back. Was able to rent the truck longer and the guys working that time was very polite, helpful and understanding.

shavonne e.  |  Premières impressions 
Évaluation :
5

We are always so pleased with the help we get from the people at this U-Haul. Jae's attention to our storage needs and insistence on quality service was very much appreciated. We tell everyone.

michelle m.  |  Premières impressions 
Évaluation :
5

I was very impressed with the store & storage lockers they offer. I was not expecting such a high level facility. Beautiful The gentleman that assisted me was extremely knowledgeable!

Patrick M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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