The sign said 'stay with your equipment and someone will come to help you" or words to that effect. After waiting several minutes, I went inside to find someone, who seemed to be surprised to see me. (After that, they were very helpful)David B.
U-Haul Moving & Storage at University Ave
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They charged me for gas when I returned it with more gas in it than it had when I picked it up. although there was staff there when I turned the truck in they did not go out and check it and simply told me they would email me my receipts. The truck had two warning lights on on the dashboard that blocked out the mileage so I couldn't even determine how many miles we had driven. even though I told them when I returned it that it had more gas than when I had picked it up, they now tell me I have no proof that I put gas in the truck. I am not impressed and I will not use their service againKATHRYN D.
My only comment would be that the interior of the vehicle is clean, but the windshield should be cleaned just prior to rental. I used trucks from this location twice in a 2 week period, and both times I had to clean the windshield before driving. Also, staff at this location is very courteous and helpful. Easy to do business here.Michael R.
Have better directions on where exactly to drop the vehicle. Signage at the each driveway entrance would helpDAVID G.
The truck was dirty .... they had to clean it and take 45 minutes of my moving time Nothing was good.... I made my reservation 3 days before picking up my truckJUDY F.
Team was very helpful.James Y.
Le client n'a pas laissé de commentaire.Anuraag P.
Le client n'a pas laissé de commentaire.MATTHEW M.
Le client n'a pas laissé de commentaire.JEFF K.
Figure out how to get what you need to get your truck and trailer at same placeTERRY D.
Le client n'a pas laissé de commentaire.claire V.
Le client n'a pas laissé de commentaire.elina m. | Expérience générale
Just good serviceMATTHEW C.
Friendly service and an awesome staff I would highly recommend this location to anyone!ðŸ‘Chad W.
It was an older truck. The driver's side door did not latch completely unless it was slammed very hard. With regular force it would only partly latch, but still rattle around.Jonathan L.
Easy in and easy out. Equipment was sound.KEVIN W.
Le client n'a pas laissé de commentaire.KATRINA H.
Le client n'a pas laissé de commentaire.MATTHEW D.
Excellent customer service!YOLANDA F.
Le client n'a pas laissé de commentaire.Maung M.
Le client n'a pas laissé de commentaire.Colleen D.
The Truck vibrated very bad when you went over 40 mph. The faster you went the worse the vibration got, at 55 mph the vibration shook the truck so bad that the trucks interior parts shook very bad. I am a commercial truck driver, and I have not felt a truck vibrate this much. I feel that I deserve a discount for the Truck driving so bad.ERIC H.
Le client n'a pas laissé de commentaire.Adam O.
Le client n'a pas laissé de commentaire.PAIGE P.
Le client n'a pas laissé de commentaire.Todd T.
We had freezing rain in the area that night. I thought that maybe since I had a reservation and they knew which truck I would be using that it might have been cleaned off the I before I picked it up. I had to start it and let it run long enough to get the ice starting to melt off the windows. Plus I didn't bring an ice scraper with me so it took twice as long. Other than that no issues and the employees were pleasant.Kevin P.
Very organized and had me on the road in less than ten minutes!Paula C.
During our rental, the battery died on the uhaul. It took about 2 hours out of our day so we had to rent it for another day and pay for an extra day. I feel like that could be improved.Colin W.
Le client n'a pas laissé de commentaire.LESLIE O.
Le client n'a pas laissé de commentaire.Harry C.
Le client n'a pas laissé de commentaire.Gordon J.
Le client n'a pas laissé de commentaire.Kevin B.
I was sent to a drop off location that was not taking uhaul trucks anymore! I Wasn't very happy about the situation! I was on the phone for hours and had to drop it off at different location! I should of got a discount for my inconvenience that I went threw! :(RAUL A.
Le client n'a pas laissé de commentaire.Lewis S.
All the staff were very friendly and kind. CheerfuMatthew M.
Le client n'a pas laissé de commentaire.Sara P.
Trailer I rented had bald tires. Was driving from IL to CA I asked something could be done. They said to call Road Service. Shannon was gREAT and she had Tasman Towing come and they put 2 new tires on trailer before we started our journey to CA. No problem. Young Man that took care of return in CA was greatBARBARA C.
Le client n'a pas laissé de commentaire.TAYLOR S.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.Steven A.
Le client n'a pas laissé de commentaire.John S.
Store was cleaned and well maintained Service was quick and friendlyAMY J.
over charged me and was rudeTerry C.
Le client n'a pas laissé de commentaire.Jeffrey J.
SUPER SLOW!!!! It took us almost an hour to get our Truck via the app from Truck Share. It asked for my drivers license information again after I had already entered it into the app. I would suggest if the Truck Share option is supposed to be a lot quicker that you allow people to put in that information that is requested at least 24 hours before their reservation to save time. It was very frustrating to sit in my car and take pictures of myself, my drivers license, and give them an alternate persons contact information and have us wait when we had already paid and wanted to get our keys to the Uhaul truck and be on our way so that we could get the truck packed up and ready for our move the next morning. The wait inside was about 10 people with only one person working, until the 2nd came in at 10am the line by then was all the way to the door so probably about 15 people. This to me is unacceptable if you are a customer service oriented business. You need to have more than one employee available to assist customers as I waited in line the first time for about 10 minutes for the keys and then another 15 minutes when I realized that we didn't have the appliance dolly in the back of the truck that we had already paid for. We spent almost an hour here using the app before we could leave with our truck and were very frustrated and disappointed with the Truck Share option as it was not a quick and efficient option for us in our opinion.Kristin M.
Le client n'a pas laissé de commentaire.HEATHER T.
Personnel on site were very knowledgable, quick and polite. You location, shop and parking were very good despite being in the middle of townGREGORY G.
Le client n'a pas laissé de commentaire.SANDRA C.
Le client n'a pas laissé de commentaire.Curtis N.
I have used U-Haul from this location before but this was by far my best experience .JAMES E.
Le client n'a pas laissé de commentaire.KALEIGH C.
Perfect experience with Mr. Lee. Very friendly and helpful. Thank you very much!Bin Z.
Le client n'a pas laissé de commentaire.Debbi K.
Le client n'a pas laissé de commentaire.MARION F.
I think you need to pull the truck to the front of the store because I had to back that 20ft truck out of that tight spot but I did it.ELLEANER W.
Le client n'a pas laissé de commentaire.DONALD S.
Le client n'a pas laissé de commentaire.DAVID S.
All good!Suzanne L.
Le client n'a pas laissé de commentaire.Eveanna M.
Le client n'a pas laissé de commentaire.Laura R.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.MUKESHBHAI P.
The fact that I had to drive over 150 miles round trip to get the equipment I need and there's a U-Haul dealer 5 minutes from my house is bs the place I picked up the truck was a liquor store there was less gas in then is on contract and owner would not give me the time of day with it. Pick up truck there n drive another 20-30 miles to get trailer I understand there is a lot of people moving but I reserved it and when on way to pic up told I hv to drive that far is completely unacceptable when there is prob 20 other dealers within a 50 mile radius of where I was and I get charged full price for having to drive that far.Chris P.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.Kyle N.
More staff to help with equipment return. The staff is very professional and friendly.Clifford M.
We had an absolute great experience with andres the general manager. He was over the top helpful with all of our needs.Wesley C.
Le client n'a pas laissé de commentaire.CRAIG H.
Le client n'a pas laissé de commentaire.Kenneth M.
Le client n'a pas laissé de commentaire.Justin L.
Very nice employee. Very helpful. Easy easy process.Margaret M.
Fantastic service. I've used these guys multiple time and have always been pleased with the level of service and professionalism of staff.JEFFERY F.
Le client n'a pas laissé de commentaire.Christopher K.
I was not happy that we were charged for furniture pads when I repeatedly said we did not need them and we never used them. Otherwise everything was great.STEVEN ANDREW M.
Le client n'a pas laissé de commentaire.Jason G.
Le client n'a pas laissé de commentaire.DONALD B.
Le client n'a pas laissé de commentaire.DALE N.
Provide good directions on how to avoid low-clearance underpasses for routes to and from facility.Gary W.
My container arrived earlier than planned, and I was told by a uhaul representative that if it arrived earlier I would be contacted. I was not contacted, and if I had not called them, I'm not sure what date I would have been able to pick it up. Otherwise, this was a great experience. Everyone I spoke with was friendly and helpful, and I would absolutely recommend this to a friend and will be using uhaul for my future moves.Nicholas D.
Le client n'a pas laissé de commentaire.STEVE R.
Trailer had a light out. Doors to store locked early. I arrived at 7p, and they were already locked.NATHANIEL B.
Very straightforward, drop off locations were available, plenty of room to maneuver, and everything was handled smoothly. Highly reccommended.Trenton M.
Everything was GREAT...LOUELLA B.
Le client n'a pas laissé de commentaire.FREDRICK D.
There was no access to pull truck in had to haul everything across parking because they had storage containers in the garageedward l. | Expérience générale
Le client n'a pas laissé de commentaire.RUKIYA C.
Le client n'a pas laissé de commentaire.Ronald M.
The whole contactless pickup was not contactless. I had to go into the store and get the keys and stand there while they ran my card and found the keys. It was completely useless doing the contactless pick up since I still had to stand at a register in a close confined space and wait. Not happy.Nicholas S.
The gentleman informed me that my ball hitch receiver was indeed upside down which was helpful.NINA C.
Le client n'a pas laissé de commentaire.LOUELLA P.
Le client n'a pas laissé de commentaire.YOBI C.
Tow Dolly: Plastic fender had some cracks and continued to break on trip. Unit did tow car well and location did handle problem quickly.. Will use this location again for any other moving needs that arise.thurman C.
Le client n'a pas laissé de commentaire.Evelyn L.
The service reps were very courteous & helpful. They made the experience very positive. Merci.KAREN R.
The gentleman who checked in the vehicle was very rude and could use some customer service skills. The rest of the experience was good.RUSSELL S.
My key wasn't prepped. Had to hang around town for an hour and kill time due to company fault. Car smelled like a drunk vomited every where and the physical debris was wipes up but not cleaned. Truck worked great. External customer service was very helpful with a partial refund for the bad service of that location.adam L.
My representative was awesome. Andres helped me out with everything.michelle A.
All was fine.Joseph H.
It would be helpful if someone could show customers how things work on the vehicle like the loading ramp & lock mechanisms. We had trouble with this after loading up the truck & coukdnt get help in a timely manner.Nancy D.
Le client n'a pas laissé de commentaire.LANCE M.
Staff was very helpful.JOHN W.
We have used the Champaign U-Haul for the past three years and have always been very pleased. Everyone we talk to is friendly, knowledgeable and works very hard to make sure all our concerns are taken care of.Michelle M. | Expérience générale
Le client n'a pas laissé de commentaire.William J. | Expérience générale
Terrible customer service and lack of competence in fulfilling administrative duties.fabian a. | Expérience générale
Employees were very helpful and able to help with anything I neededMichael F. | Expérience générale
Highly recommended. This place was awesome. The employees were incredible. You will be happy with everything.Aaron C. | Expérience générale
Steve, at your Champaign office, is a Godsend. My son attends UIUC and we live in Massachusetts. Steve is always reliable, knowledgeable, friendly, patient and consistently shows up to help us and go the extra mile. You are very fortunate to have him on your team.Michelle M. | Premières impressions
The place was secure and well lit.Cliff R. | Expérience générale
Thank you, Steve! You & your team are informative, pleasant & helpful. When I need to rent storage space again, I will definitely choose your facility.Teressia H. | Expérience générale
My only concern was regarding the storage area. The lights were motion sensitive, And at one point at the lights in the large storage area went off.Monica W. | Expérience générale
Very professional and helpfulberry s. | Premières impressions
I spoke to Andre on the phone, he was very polite and professional. He got our company set up with a temperature-controlled unit. He gave me a website for movers. Andre was very informative.Suzanne W. | Premières impressions
Great customer service! Will return to this location again!jessica j. | Expérience générale
It is a pleasure to work with Steve. He is friendly, knowledge and always makes sure our moving needs are taken care of.michelle m. | Expérience générale
This U-Haul does not honor the reservations they offer. After moving my stuff into one of their units, I was deleted from their system so that I could not retrive my stuff at the time of move-out.Taylor T. | Expérience générale
Great facility and staff!Addison P. | Expérience générale
A few mistakes but towards the end when it was time to bring the truck back. Was able to rent the truck longer and the guys working that time was very polite, helpful and understanding.shavonne e. | Premières impressions
We are always so pleased with the help we get from the people at this U-Haul. Jae's attention to our storage needs and insistence on quality service was very much appreciated. We tell everyone.michelle m. | Premières impressions
The only issue I ever had during my rental time, on a few Saturdays during business hours (a couple hours after opening) the garage door in the back to storage would not yet be unlocked.melody j. | Expérience générale
Johnathon was great and very helpful. I think we may have helped with the mouse population though, as we may have run over one when we were putting stuff into the storage unit.Jennifer B. | Premières impressions
I was very impressed with the store & storage lockers they offer. I was not expecting such a high level facility. Beautiful The gentleman that assisted me was extremely knowledgeable!Patrick M. | Premières impressions
Jae was very helpful throughout the rental of our storage unit. He went above and beyond in making sure our experience was a good one. We would definitely recommend this facility for renting.peter m. | Expérience générale
Awesome experienceJenika W. | Premières impressions
Appreciate the helpfulness of the staffBrad H. | Expérience générale
Jae and his crew are awesome!Michael J. | Expérience générale
Great experience!BENJAMIN W. | Expérience générale
Why are you able to make a reservation but it does not matter as your policy is first come first serve??? Moving from one state to Champaign would have been a disaster if our reservation was not honopeter m. | Expérience générale
The staffs were kind and helpful and the price is reasonable. Definitely will choose your service again!Qianyang P. | Expérience générale
Everyone I dealt with from pick up to drop off were extremely nice & courteous. When I dropped off the trailer there were two guys working the counter & they were busy. They got me taken care of quickJackie H. | Réservation
When I got there they told me I didn't have anything reserved when I obviously had the confirmation number in my email. Very unprofessional on their endANTONIO C. | Réservation
N/ajasmine b. | Expérience générale
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