Customer Reviews for U-Haul Moving & Storage at University Square

1 584 évaluations

44 Hammond St   Worcester, MA 01610

(508) 762-1257

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(508) 762-1257

44 Hammond St
Worcester, MA 01610

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Ely Novoa  |  Premières impressions 
Évaluation :
1

the gas meter does not work properly. i follow the turn off and on to calibrate but i ended paying 5 dollar more and gas. I feel you you needed to reimburseme

bennett mojica 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul McCrohan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Wagner 
Évaluation :
5

Thank you! Very helpful

Robert Brooks 
Évaluation :
4

I have dropped off here before and like this location, it is clean, personnel are friendly, and it is right near a gas station for easy fill up before return. When I tried to reserve truck on-line it didnt show this location as an option, and I had to call u-haul directly (& then when i went to pick up my truck, they still had it wrong!). If you are doing a one way rental and have a mileage cap, it is important to be able to choose pick up and drop off locations! Esp in cities like Worc that have many low overpasses that could make getting to them directly difficult. This location also sells almost anything you would need for your move

Donna Levin 
Évaluation :
5

This was not the pickup location I signed up for. Instead uhaul should have help troubleshoot the original location I was trying to pickup rather than moving me to a further location and charging me more. Website didn't work for 24/7 pickup or the app. Best part was being on hold for 15 minutes and a rep saying I see you didn't pickup your truck then describing I was on hold waiting to get it unlocked to which he said I would have to rewait in the queue or pickup at this location. Then he said he moved the reservation to which this location didn't have the reservation or a truck available. This location was fine but overall pick up experience was awful and would never recommend truck 24/7.

William Sevon 
Évaluation :
5

The side view mirror

Evelyn Boateng 
Évaluation :
5

Le client n'a pas laissé de commentaire.

azra bajrovic  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Leger 
Évaluation :
4

While the U-haul lot itself was almost 5 I had to give it 4 stars because of the location and the process when you return a truck after hours. Because I had to stand outside taking pictures in the parking lot after dark,even though there was a well lit park next to the facility, people were arguing and yelling profanities in that park, I just wanted to get out of there, but I had to spend time taking pictures and answering questions before I could even drop the key in the box, and the location of the key box was the only part of the building that was not well-lit. Also our truck did not come with a dolly, but when questioned about breaking the green strap I could only answer yes or no and not applicable was not an option. And yes, I realized that last statement has nothing to do with location. However, I had no other way to give my input into an overlooked question.

Jonathan Blasczak 
Évaluation :
1

Le client n'a pas laissé de commentaire.

yanina ayala 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA RUIZ  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Cossette  |  Expérience générale 
Évaluation :
5

N/A the counter guy was professional and answered all my questions about the vehicle and billing. I was confident when i left and returned the vehicle.

Shanneka Woods 
Évaluation :
5

Great management, very informative and helpful

Nathaniel Cytanovic  |  Premières impressions 
Évaluation :
5

The cashier lady was very nice and friendly this was my second time having her and she always has a positive attitude

keisha banks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed Zawahreh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lizaida Serrano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Consuelo Rojas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rexford kyei  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jewell Felix  |  Expérience générale 
Évaluation :
4

stuck side door. I was frustrated to find out that they knew my van had a hard to open side door yet rented to me after me talking about all that I needed to load. I am an active 72 yo with gray hair. They should have known better. Not good customer service. The door should be fixed.

Eileen Mikielian 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Antalek  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMONL GREENBAUM 
Évaluation :
1

Overcharged my card for miles and aditional charges gas cleaning etc

Julian Tanga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Indira Lujan 
Évaluation :
3

Did not have any equipment in the truck and did not return my deposit

J'Lene Strickland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cornelio Abarca 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Mastrapasqua 
Évaluation :
5

It is more of a full service uhaul location. They have longer hours, convenient location half a block from gas station, personnel were helpful and friendly

Donna Levin 
Évaluation :
5

Very nice vehicle. Clean and good In the snow.

Jonathan Arguin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMUEL ELYSEE 
Évaluation :
5

The gentleman that assisted me was great. He was pleasant and went offer everything with me.

Paula Cowell 
Évaluation :
5

Seamless. Tech was good. Happy wth experience. They could have shoveled off truck after snow storm. Wasn't fun having to do it myself.

Robert Bradley 
Évaluation :
4

The vehicle was low on fuel when I picked it up. There was also a bag of trash in the box. Neither were big deals but it was less that perfect.

Alex Gray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Wright 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria del Pilar Delpino Marimon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talib Barksdale 
Évaluation :
5

There isn't anything you need to change. The staff at this location was amazing from customer service to acknowledgement sizes in what truck to rent. I would recommend this location to anyone they know how to treat people Thank you Trisha

PATRICIA DELGADO 
Évaluation :
4

The mobile check-out process was difficult and confusing. The bar code was not clearly identified or labeled. The truck, location, personnel, and return check-in was excellent.

Lucas Markgren 
Évaluation :
5

You guys made it super easy for me to come in, get what I ordered, and out the door with no issues and questions from how clear everything was. Thank you so much!!

MARK COPLIN  |  Premières impressions 
Évaluation :
5

My first time renting a unit and the guys at this location made it so easy.

Leanne MacDonald  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bronwyn Threlkeld-Wiegand 
Évaluation :
5

It's my second time renting and they always doing a great job they explain you everything it's fast and the workers are great people I really recommend this place to everyone

jose ramos 
Évaluation :
5

Poor notetaking, because there was a lock on the back of the van and the people on that shift that sent me out with the truck knew it was a lock on it from the previous driver, but then the next day I got a call from whoever worked in that shift, asking me about my lock it was my

KENNETH SCHONBORG 
Évaluation :
5

The first location (Shrewsbury St/Belmont st) had a truck with a flat tire. The crew was fantastic, booked me another truck at a nearby location and genuinely felt bad about the issue. The new location had everything ready and quickly got me on my way. Can't say enough about a company that makes things right when they start out wrong.

Thomas Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Idalia Rosario 
Évaluation :
3

This is the second time I have rented from this location where the "furniture trolleys" and "appliance 2 wheeler" which were included in my order request were not available on the day of pickup. Don't understand why UHaul cannot send confirmation ahead of the pick up date stating items ordered are not available.

Mark GANNON 
Évaluation :
1

It took two hours to finally figure out how to get the key out because support kept telling me I have to press in the code and I kept telling him it's not a code as the padlock and then I had around for the van the truck I got in the truck and it was smelly I sat in the seat and part of the dashboard fell out onto my knees and I had to push it back in. I took a picture of it. The back door on the gate is busted, so it was hard to turn because one of the rollers was broken off also the Padlock on the back wouldn't open and the passenger door won't open. The people that came to help me move had to get in the door on the other side and when I came back to return it all it was kind of a process it wasn't simple. Also they charge me for 10 miles. I don't believe it was 10 miles Because I went to my house and back to the storage unit that was down the street from Hammond and that's only I think it was about 2 miles each way so I went 2 miles home 2 miles back downtown and to drifted off. It should be 5 miles at the most , I think there mileage was wrong my mileage was 142335.This was the mileage when I started. Also, the vehicle didn't shift correctly.i can see s picture

Kenneth Schonborg  
Évaluation :
4

This location was much bigger than where I picked up. Also very convenient as it is a block away from a gas station so you can make sure you replace the gas. There are several underpasses around this location so you need to make sure larger trucks will clear. Personnel were very efficient and professional.

Donna Levin 
Évaluation :
5

Very good

Newton Mejia Rodriguez  |  Expérience générale 
Évaluation :
5

improve adequate staffing.

Clive Goring 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick Essien 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacklyn Revzin 
Évaluation :
3

I returned the truck with same gallon levels as they gave me and also with miles less than what they estimated before handing over the keys to me. Also I returned the vehicle before the estimated time of return. But they charged me additional $26 dollars for a reason I am not sure. Being a first user I am completely unsatisfied with service offered to me.

Adarsh Ashok 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thuy Nga Thi Ngo 
Évaluation :
3

Check your trucks, the rental that i acquired had frozen rotten eggs and an awful smell because of that. And even maggots really disgusting.

Josue Cotto 
Évaluation :
3

Bueno no tengo que comentar to esta muy bien

javier flores-vasquez 
Évaluation :
5

Personas there were really human and work with I really appreciate it the help thanks a lot

Ricardo Mendoza 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Applegate 
Évaluation :
5

Good job

Seth Boadu   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Harrison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khasy Fernandez 
Évaluation :
5

I never take the time to leave a review! I didn't get his name,but the gentleman that worked the front desk on 12/10/2023 on Hammond st in worcester ma. Was excellent!!! He went above and beyond to make my first rental experience from u-haul THE BEST!!! FROM THE MINUTE I WALKED IN AT 10:00AM,I WAS GREETED WITH A WHAT CAN I DO FOR YOU ATTITUDE!!! HE WAS VERY ATTENTIVE TO ALL MY NEEDS,ASWELL AS CONCERNS! I ASKED HIM WHERE TO PARK MY PERSONAL VEHICLE, WHILE I UTILIZED MY RENTAL EQUIPMENT? THAT MAN TOLD ME:PARK IT IN FRONT,SO I CAN WATCH IT AND MAKE SURE IT'S SECURE! I HAVE NEVER HAD SERVICE LIKE THAT IN MY LIFE!!!!!!!! THAT MAN IS A ASSET TO YOUR COMPANY!!!!! I WILL NEVER GO ANYWHERE ELSE FOR MY MOVING NEEDS,BECAUSE OF THE SERVICE THAT MAN PROVIDED!!!!! I RENTED STORAGE FROM CUBESMART,I WISH I WOULD'VE WENT WITH THIS LOCATION!!! MAKE SURE YOU LET THAT MAN KNOW HE'S ON TOP OF HIS GAME!!!!! THANK YOU U-HAUL!!! SINCERELY MR.TYRELL K. WILLIAMS!!

Tyrell Williams 
Évaluation :
4

As was the case the last time I rented a truck from this location, the customer service reps were great. Always very helpful. The problem is the condition of the trucks. My truck had a cracked windshield, a cracked side mirror, and a lot of body damage. I understand it's hard to keep up with every little bit of body damage these trucks incur. But trucks with broken windshields and mirrors, should be pulled out of service, until those things get fixed. That seems like a huge safety issue.

Jason Temple 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackelina Martinez  |  Expérience générale 
Évaluation :
3

Bien

Ray Rodriguez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denisse Miranda 
Évaluation :
5

No comments everything is good

Walter Gonzalez 
Évaluation :
5

Great crew both pick up and drop off.

WILLIAM RAND 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane Barber 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rebekah Williams  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Ritchotte 
Évaluation :
5

5 estrellas en atenciónes / servicios y precios

Manuel Abreu  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa Amegah 
Évaluation :
5

Excellent experience and easy to access

Siobhan Petrella 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Serigne Mbaye  |  Expérience générale 
Évaluation :
5

The truck smelled like cigarette smoke, but other than that, everything was excellent.

Stephanie Diaz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vinicius furieri 
Évaluation :
5

Your not always going to make everyone happy!!! However my husband and myself have been very pleased with the equipment and service at Uhaul at University Square, Best experience with renting and the most exceptional customer service from Zachary and Brian. Thank you all Uhaul employees at University Square 44 Hammond St. Worcester MA 01610 Continue your greatness!!!

Alice Brooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert therrien 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley Creelman-Rivera  |  Premières impressions 
Évaluation :
5

Staff very attentive and helpful

Luz Feliciano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salim Ibrahim 
Évaluation :
5

great experience!

nhan nguyen  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Derrick Ansah 
Évaluation :
5

Normally I have trouble with uhaul in general pain in the ass, ur app. Sux. But today was perfect very quick and easy

paul leblanc 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Albernaz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia Penalver  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Hunt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chariotle Gonzalez  |  Expérience générale 
Évaluation :
4

The cargo van was excellent but I have one major problem with how it was cleaned. The floor, the brake pedal, gas pedal, and the step up had a shiny treatment like Armor-All and was extremely slippery like grease. The grip of my trail shoes was negated and my foot slipped off the pedal several times making any travel very dangerous. Conditioners and cleaners that make the floor and pedals slippery are a hazard and if an accident had happened there would have been terrible consequences.

Mark Morana 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emmanuel Kwakye  |  Expérience générale 
Évaluation :
5

Employees, especially Franco, is very professional and very knowledgeable and quite helpful!!

Tom L'Ecuyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnson Dang 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Barney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james Clinton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Dyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ho Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom kies 
Évaluation :
5

The Counter Lady Manager was very helpful.

Don Desilva 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Gannon 
Évaluation :
5

Clean safe place to leave our belongings. We had to move out of town and were not there frequently. Each time we went to move things back it was an easy to access and our things were secure. Merci

HEATHER SMITH  |  Expérience générale 
Évaluation :
5

There's nothing to improve on. Everything went smoothly thanks to you guys, my moving nightmare is over thank god!!

Verne Baumann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD MENSAH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick Essien 
Évaluation :
5

The two employees on my day of pickup/drop off were excellent. Both were professional and made the process go smooth as glass! They were both personable and easy to chat with. Moving always sucks but they made this portion of the process great!

Christopher Errington 
Évaluation :
5

Nice Ppl Thank You

Silvia ventura 
Évaluation :
4

Muy rápido y amables

Veronica Fargas 
Évaluation :
2

Truck pulled badly to one side, parked terribly for pickup, hitting roof and too close to another truck, reeked of marijuana

Dena Laudon 
Évaluation :
5

It was not the location but the handling of my reservation. First of all the agent quoted me $100 more than I paid for a previous same registration. He didn't check it. Didn't know rates went up. As it turns out I was charged much less in actuality. He was dismissive and not helpful. Then, the app did not recognize my reservation. Two on line agents helped me confirm and then return. Total mess. I didn't get my verification of return for more than 24 hours.

Eileen Mikielian 
Évaluation :
5

Inside windshields need to be cleaned.

John Guertin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cesar Flores 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osman Bilsel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gillian Kies 
Évaluation :
3

Vehicle's condition (mechanically) was awful! Brake issues, oil needed to be changed and the truck smelt burnt, there was a chip in the driver side windshield.

Raylene Semidei 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN NEILL 
Évaluation :
5

Very friendly and great customer service.

Jackie Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farica Allen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuan Huynh 
Évaluation :
5

I never received my receipt by email

dave arseneault 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Mossey 
Évaluation :
5

Awesome staff very nice and friendly. Will do business with them again. Ty John

JOHN PROVOST 
Évaluation :
1

Not clean. The mice had pee and poop all over my stuff. They ate my clothes. They ruined more than 90 % of my belingings

Katie Monahan  |  Expérience générale 
Évaluation :
5

Good representative service and good customer service self me with respect and dignity thanks much

Seth Boadu   |  Premières impressions 
Évaluation :
5

Everything was good

Nilda Ramos  |  Premières impressions 
Évaluation :
5

It was a pleasure working with antonio and staff . Quick easy transition. Highly recommended

Joseph Rugar  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose Marie Nyakako  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ansheng Zhu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara Mercado  |  Expérience générale 
Évaluation :
5

I wish online availability for furniture dolly and blue quilt blankets were actually in stock and accurate as it said.

EMANUEL ORTIZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Le  |  Expérience générale 
Évaluation :
3

Don’t know how much can be done but a lot of my belonging had mice poop and urine on it

Alex Perry  |  Expérience générale 
Évaluation :
3

We have used this facility a few times. It is close and I think the people are nice. However, we live out of state and we can never get anyone one the phone or answer an email. I called several times each time I was on hold for over 60+ minutes and never talked to anyone. My emails were never answered. Its incredibly frustrating to not get through to ANYONE living far away. Because they handle truck rentals too I get the long wait times... but why not answer an email. Unfortunately, because of this last experience we will not return.

CORAL MILLER  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john kenney  |  Expérience générale 
Évaluation :
3

Check out went great. Fast, efficient. Thank you! Check in (3 months ago) took way too long. We had reserved the room months ahead of time, but the process once we arrived to store belongings was arduous and time-consuming. Please streamline that part of the experience.

ANN SWITZER   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trudy Spence  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmie Cotto  |  Premières impressions 
Évaluation :
5

Facility is great and staff is very pleasant and helpful. Would totally recommend. We stored college stuff for the summer.

Valeria Niehaus  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula bobb  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Parsons  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur Schurr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOBRATTIE POWELL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jakob Newman  |  Expérience générale 
Évaluation :
5

Everyone was exceptionally cordial, knowledgeable, took enough time explaining everything I needed to know. Received spontaneous, knowledgeable, friendly help on phone, in person, behind the counter and one on one with personal human kind responses. Thank you for making a possibly irritating chore a pleasant as can be experience. Start to finish. Laurie R. 8.12.23

Laurie Russell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna Tenreiro  |  Premières impressions 
Évaluation :
4

Good good place we use it again

Mark Rosario  |  Premières impressions 
Évaluation :
1

The staff sucked and was mostly unhelpful. I had to double pay almost every time. I had to cancel my storage unit and move out almost right away. The staff failed at communicating with each other and each one said something different almost every time. Very much a waste of time and money. I warn about this location to everyone I know. 0/10

desiree wakefield  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Federico Gonzalez  |  Premières impressions 
Évaluation :
5

Staff was friendly very helpful.

Iris Anglero  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian Ayala  |  Expérience générale 
Évaluation :
4

I didn't get his name but the man at the front desk (he was African American, maybe in his late 30s-early 40s with locs) managed both service desks, the pick up/drop off lot and customers ringing the storage intercom by himself during a rush and did so seemlessly and professionally. I was very impressed with his ability to multitask and provide excellent customer service.

Honor Mathis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan Glasby  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Antalek  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Addy Polanco  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL DUMONT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Realmuto  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharise Tolson  |  Premières impressions 
Évaluation :
3

It's a shame that the outside of the building there's so many needles around it that we have to watch where we're walking and really not cool that I saw a rodent running down the hall from my storage unit and inside my storage unit there was a rodent bait box

Linda Ayan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Heller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

isaac santiago  |  Expérience générale 
Évaluation :
5

The staff and Managment made my day! I'm about to become homeless I looked everywhere and anywhere for a storage facility in my price range all day! No luck I ended up at uhaul for 1 last try and these amazing people saved my day! And I now know my stuff will be safe secure and it put my mind at ease!

Emerlinda Morales-Oneill  |  Premières impressions 
Évaluation :
3

I was charged $50 more than my reservation because they gave me a unit on a different floor and then said they couldn’t change it.

Evelyn Gaines  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose Marie Nyakako  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Robinson  |  Premières impressions 
Évaluation :
5

Bryan was amazing and hilarious! He made the whole process easy and quick.

Leanne MacDonald  |  Premières impressions 
Évaluation :
1

I received the letter yesterday stating that I owed for past due payment and that it was going to auction if I didn't pay it I called asked to speak with the head person there Sandra the person that answer the phone said I can make a $300 payment and my storage unit would be fine I I just had to wait for Sandra to call back and Sandra never called me and now they're saying that I can't purchase my storage unit back or pay what I owe even though it didn't sell at auction which is absolutely ridiculous

matthew gilbert  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim boucher  |  Expérience générale 
Évaluation :
5

Great facility

steven keita  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

liz rheaume  |  Premières impressions 
Évaluation :
5

Every one has been super helpful and kind during this trying time. Thank you U Haul staff!

Jon Berthiaume  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelino Dmenezes  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda Ayan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Maldanado  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim boucher  |  Premières impressions 
Évaluation :
5

Thank you Franco! So very helpful!!

Carla Consoli  |  Premières impressions 
Évaluation :
5

All was good..thank you

Diane Skov  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren Graham  |  Premières impressions 
Évaluation :
5

You guys should keep the good Job

steven keita  |  Expérience générale 
Évaluation :
5

Smooth and easy, courteous staff.

Bobby Jackson  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

john conley  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Milius  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Horan  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emile Menard  |  Expérience générale 
Évaluation :
3

This facility charged for a unit that was no longer rented. This is unacceptable. Christina told me she had taken my card out of the system and I would not be subject to autopay. Three days later my card was charged even though I had moved and closed my account.

JENNIFER AUSTIN  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trudy Spence  |  Online Move In 
Évaluation :
4

the only problem we had was the mice.

Daniel Reid  |  Expérience générale 
Évaluation :
3

I did enjoy storing my stuff there until the mice decided to make it unpleasant for me causing me to move my things out.

Charity Enimil  |  Expérience générale 
Évaluation :
5

Merci

Loida Delgado  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fransico RIvera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Trigiano  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayana Morales  |  Expérience générale 
Évaluation :
4

I didn’t move in

MYRTLE OKAI  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa harper  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Isis Gerena  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anibal barbosa  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yevette Williamson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tommy Gauthier  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenniefer Todd  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwina Kamanda  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAHILA HERRERA RAMOS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josue Pacheco  |  Premières impressions 
Évaluation :
5

Gracias muy bien tratada y facility tnku

Dimarie Matos  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix Colon  |  Expérience générale 
Évaluation :
5

Great staffing and help at this location. Everything went very well. Just needs to get the extreme abundance rodent situation under control.

Alice Humphrey  |  Expérience générale 
Évaluation :
5

All the workers there are great! Ike (manager) is amazing! He's so great and it's always fun to chat with him and with Jody. The guy that adds hitches it's great too! Everyone there is so helpful. I've never moved before as an adult, so this whole process has been overwhelming. They gave me great advice, useful tips and I never once felt judge like I had at other places before. I rented all my trucks and most of my supplies. I appreciate them so much! They have made this transition a lot easier. I highly recommend this location! They're amazing and will help. The storage unit was secure, the lock was sturdy and it was really easy to use. Easy to open and easy to close. It helped a lot. I searched all over to find a unit that had good ratings and wasn't always being broken into. I like that some of them were temperature controlled or heated. They showed me the different sizes, so I was sure the size I picked would fit everything. Thanks for being patient with me. I'll be back for another truck soon to finish moving everything. You all are rockstars. Thank you!!!

AprilMarie SenckowskiDudzinski  |  Expérience générale 
Évaluation :
4

Staff was helpful but more staff needed. On several occasions we needed someone to help us and had to wait for the staff to help several customers ahead of us. This wouldn't normally be a problem except that each customer needed 10-15 minutes of staff time. Once we got up to the desk, the staff was very helpful.

Jonathan Spencer  |  Expérience générale 
Évaluation :
5

The guy who helped me was awesome.

Rosalyn Rodriguez  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie Bonner  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Derek Stephens  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aliyah Pringle  |  Expérience générale 
Évaluation :
5

Good and very helpfull

Holly Davenport  |  Premières impressions 
Évaluation :
5

Great and safe place. Staff will go above and beyond with any questions and concerns. Thank you again for providing such an exceptional service.

elaine Ibarrondo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Viviana Ayala Quiles  |  Expérience générale 
Évaluation :
5

Nice people. Clean facility and secure. Great central location with plenty of parking.

Jacqueline Clark  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Viera  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Gleason  |  Premières impressions 
Évaluation :
1

I use the Hammond Street U-Haul storage facility here in Worcester Mass I would not recommend this facility there was too much rodent droppings in my unit when I cleaned it out there was a dead mouse they need to do more spraying. From 2/22 to 11/22.

APRIL HINE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Wild  |  Expérience générale 
Évaluation :
3

Uhaul emailed my ex husband after I told them to remove his information from my order (I don't know how his info was even on my order) because I moved to MA from GA to get away from him because he stalks me and now he knows where I am. The person I spoke to apologized and told me to get a protective order

JODIE MCDANIEL  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Romeo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA COOLEY  |  Premières impressions 
Évaluation :
5

I will come again

FRANK AGYEMANG  |  Expérience générale 
Évaluation :
5

I was grateful that I received a call the other day from Franco , checking to make sure that I had emptied my storage unit. It seems that no one had canceled my unit after it was emptied. Once again Franco was on top of it. He saved me from paying for an empty unit.

Donna Ograbisz  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

juan vargas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAHILA HERRERA RAMOS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YERI RIVAS RODRIGUEZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Duplessis  |  Online Move In 
Évaluation :
5

The staff were exceptional. I can't thank them enough for their support during the storage and my ultimate move.

DANNY HARGROVE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacqueline Clark  |  Online Move In 
Évaluation :
4

Great experience and ease to use, Upon taking everything out I noticed a lot of mice droppings on my unit around the area where my boxes were, close to the walls on my unit, I realize the staff is not to blame for this but I can't overlook what happened either.

Victor Oliveira  |  Expérience générale 
Évaluation :
5

Christine was excellent! The whole process was smooth and she explained everything. The facility is very well maintained and easy access! Will definitely recommend this facility to a friend!

Johanna Ortega  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willie Lacy Jr.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph Ruivo  |  Expérience générale 
Évaluation :
5

Had an issue with storage rental prices. The manager fixed it quickly and efficiently.

JENNIFER AUSTIN  |  Premières impressions 
Évaluation :
5

Tara was excellent! She helped us find the right size storage for our needs. Never pressured us into something we didn't need and was super professional!!

Stacy Lord  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla kihara  |  Expérience générale 
Évaluation :
5

We stored some furniture and other smaller household items over the spring/summer prior to another move, and the facility and its staff were great. The place was clean and the staff helpful and professional. Shout out to Mr. Neill who helped us finalize our checkout!

James Sullivan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Malaret  |  Expérience générale 
Évaluation :
4

Overall, renting storage space was easy and convenient. They put out critter traps in each unit, but I did notice that there was a good bit of rodent poop on the floor on my unit that accumulated over time.

Julia Karpicz  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rubén Tubens  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn Negron  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Wronski  |  Expérience générale 
Évaluation :
1

they never have enough car to make the move and when you go to the office they tell you to look for the car on the other floors when they have to do that because they are the employees

Ismael Fiorentino  |  Premières impressions 
Évaluation :
5

Muy limpio

andelin gomez rodriguez  |  Premières impressions 
Évaluation :
5

Clean great service Wonderful hours Very easy access and Multiple access points

HEATHER SMITH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcella Archambeault  |  Expérience générale 
Évaluation :
5

Staff at Hammond st are friendly and great to work with.

Jeffrey Moore  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

azra bajrovic  |  Premières impressions 
Évaluation :
5

Great employees were very helpful

Felix Suarez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire Murphy  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jacquelaine wells  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janelle Cox  |  Premières impressions 
Évaluation :
5

Great, clean, easy-to-use storage space with wonderful and helpful staff.

Arthur Schurr  |  Expérience générale 
Évaluation :
4

Wish we had 24 hour access.but overall a good place to store your stuff.

joel madera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna Woods  |  Expérience générale 
Évaluation :
4

It would be nice to have access to the sliding doors after 7:00. Because of work hours you can't always get there earlier.

Donna Ograbisz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce Mensah  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mafaz Ellis  |  Expérience générale 
Évaluation :
5

Ya need more carts, that’s the only improvement but I’m sure customers lock them in their units so 🤷‍♂️ Besides that, your store/service was awesome

SEAN KINCAID  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando Cruz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanice Gonzalez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Walker  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samina Banu  |  Expérience générale 
Évaluation :
5

Continue with the good job and thanks.

Barbara Wilson  |  Expérience générale 
Évaluation :
5

Guy was a fantastic General Manager to work with!!! Definitely refer my people to his location!!!

Daniel Reid  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN KINCAID  |  Premières impressions 
Évaluation :
5

Location and Employees Are Amazing🙂😊

WILLIAM MCGRADY  |  Expérience générale 
Évaluation :
5

Todo fue muy bien me gusto muchísimo Buen servicio, trato y volvería a rentar por Ustedes otra vez les estoy muy agradecida Gracias

Migdalia Perez Marquez  |  Expérience générale 
Évaluation :
5

The customer service there is very good every one knows there service and go beyond to help the customer. Thanks guys .

clarissa ayala  |  Premières impressions 
Évaluation :
5

The girl that did my reservation with storage went beyond to explain to me and showed me. Great worker she very knowledgeable. Wish I knew her name. Merci.

clarissa ayala  |  Premières impressions 
Évaluation :
5

We were very pleased with the friendly and helpful service we received throughout our use of the facility. We particularly appreciate the excellent customer service by Huy Nyugen, who was always responsive to our questions and concerns. He made us feel truly appreciated as customers. The one problem we had was evidence of the presence of mice in our unit. We understand this problem has to do with the urban setting, and undoubtedly with those unit renters who do not follow the rules of not keeping foodstuffs in the facility. However, Mr. Nyugen was very responsive to our concern and called on staff immediately to clean our unit of mouse droppings. We also appreciate the rodent-control box which was in the unit, which I believe definitely helped. Overall we were very happy with our experience at the facility. Having it available made our lives much easier getting our new home settled. Merci.

Kathleen Krieger  |  Expérience générale 
Évaluation :
3

The employee from u haul John in hammond st worcester mass was really helpful in 7/1/2022 helping me or fixing the problem with my storage unit that I have since 2/26/2021 because they put a lock on my storage saying The other employee Who was working in font desk also that day ( Mr Huy)that I have a balance but it wasn’t true cause i got all my record and also my storage was in the computer as a vacant but it was also false cause I pay the month before and a I got everything inside my storage and also got the record to no balance so they open a new account as a new customer ..thanks John for you good customer service and helping me and founding the problem 0r mistake in the computer..

Rubén Tubens  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Barlow  |  Expérience générale 
Évaluation :
5

Please can I drop off your van by tomorrow July 2, 2022

AGNES SAMUKAI-MULBAH  |  Premières impressions 
Évaluation :
5

Uhaul always my favorite place thank you very much Uhaul company are the best

MARIE PLYMOUTHE  |  Expérience générale 
Évaluation :
5

Very friendly helpful respectful and all the staff were very nice and very professional with costumers.

Hector Sotomayor  |  Premières impressions 
Évaluation :
5

All around a great experience and the manager will go out of his way to help meet a customers needs.

Ashley Gebo  |  Expérience générale 
Évaluation :
5

The staff there was very friendly and attentive. Kind all around. And very informative. Would recommend 10/10

WhitneyA Costa  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lissette Ramirez  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

justina riopelle  |  Expérience générale 
Évaluation :
5

They are very nice people

JOHN ODURO  |  Premières impressions 
Évaluation :
5

The staff at uhaul was professional and courteous.

Richard Perez  |  Premières impressions 
Évaluation :
1

Had to close out my unit due to an infestation of mice. Had to throw away a $200 night stand table because it was completely covered in mice urine and feces. Never again will I use U-Haul for storage or truck. I'd rather store it in a cardboard box outside and take a bus.

Alexis Cortez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Wright  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald watt  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Electricla & Lighting Resource  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank agyemang  |  Expérience générale 
Évaluation :
4

The staff are great people and helped me out when the unit I rented still had a lock on it. I had problems reaching the location by phone a couple times when I was having trouble with payment and securing my unit, so I definitely recommend resolving all issues in person. Otherwise, I highly recommend this UHaul to others - clean, well lit facility in a great location with kind and helpful employees!

Jessica Strzempko  |  Expérience générale 
Évaluation :
2

Storage facility itself is excellent.......when you can access it. They've trimmed the hours from 24/7 to 7a-7p most days, which makes loading or unloading after work most days unfeasible. Beyond that, and much more infuriating, is the fact that the self-access door is usually some sort of inaccessible. Either the door itself is locked (even during hours, you have to go find the office people and have them unlock it), or the computer system is broken and therefore the self-access key reader doesn't work, in which case you STILL have to go find the office staff and ask them what's what. Rarely a smooth experience here. Storage is fine, but a bit of a headache.

Blair Mothersbaugh  |  Expérience générale 
Évaluation :
5

Huy was awesome, very courteous and business like. Merci.

david mercer  |  Expérience générale 
Évaluation :
5

The general manager Huy, Josh and everyone here was nothing but amazing, kind, helpful and I just can't thanks then enough for being freaking amazing!!! I would recommend them in a heartbeat to anyone. Give you guys a pat on the back because you are killing it !!

Genesis Coto  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica Justiniano  |  Expérience générale 
Évaluation :
5

Josh was great, made it easy to use the storage facility Thanks Josh!!

david mercer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muriel Rios  |  Expérience générale 
Évaluation :
2

The first storage I had on the 4th floor (not climate controlled) the roof leaked into my storage and I had some mice dropping in the unit. The GM (Jennifer) was super helpful this time- she moved me to the 2nd floor, the general manager charged me the same as the previous unit I had which was great because it was a nicer unit on the 2nd floor and closer to the elevator. She was super helpful and went above and beyond for me. I didn't go check on my stuff for about two months, when I went to clean it out this past week there was mice dropping every where in the unit causing me to have to throw somethings away which is very frustrating as I moved everything to the second floor in hopes of it being a better unit especially with the climate control. I had mice droppings stuck in the tape of my packed boxes and dropping all around and inside my daughters toys and all over my wooden table, etc. I wouldn't recommend the storage site to anyone as two different floors I had similar issues and all I got the day I officially moved out was "sorry" and they took the full rent payment from me even though my stuff and my kids stuff were ruined yet again. We lost some belongings from the issue in the first unit and now we lost more of our belongings. I always paid my rent and if it was late I always paid it before it ever went into default status. Clearly there's a rodent issue in the building that needs to be addressed. And the fact that I was charged for the full month after I brought the issue up to not one but two workers and both times only got a "sorry" .. not once did anyone ask how can we fix it? How can we make this experience better? I tried to be hopefully in keeping the unit and giving uhaul my business, I'm not sure if the GM left and if the building is under new management now but I will say this past visit to the facility was not a great experience at all.

amanda entwistle  |  Expérience générale 
Évaluation :
3

store staff are rude call me dumb because forgot to take the lock off

Jessenia Agosto  |  Expérience générale 
Évaluation :
5

The staff was very helpful and they took good care of me. I will always want to do business with them.

Prince Woods  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian Collins  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenner Burkholder  |  Expérience générale 
Évaluation :
5

Bien

SAIRO BUENO DE LA CRUZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yelisse Rosario  |  Expérience générale 
Évaluation :
5

The guys there were very helpful and very professional thank you

RUBEN CANDELARIA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesse martin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARINA MATUZEK  |  Premières impressions 
Évaluation :
5

Excellent place and OUTSTANDING staff. Always with the willingness of giving you the best service.. Positive Recommendation Create and put some flyers at the entrance of the storage areas, something to encourage uses to No leave trash or unwanted things around. (No everyone has the common sense in picking around after themselves).

Maria Siemasko  |  Expérience générale 
Évaluation :
5

Im fell very satisfied with the service thank you very much.

Alta Gracia abreu  |  Premières impressions 
Évaluation :
4

I truly love it. Really appreciate it!! Very reliable service.

ANTOINE ROBINSON  |  Expérience générale 
Évaluation :
5

Simeone should answer the phone when customers need assistance. But other than that everything is fine!

Rosa Vargas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaime bonilla  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yelisse Rosario  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM PENACASTILLO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah Etique  |  Expérience générale 
Évaluation :
1

National reservation was not available at designated location. Took long to resolve. Had to pay movers an additional $750. Problem with your moving company also. Never made it to assist with my move after broken commitments. Really awful experience.

AARON JONES  |  Premières impressions 
Évaluation :
5

Angela is. Very nice and sweet it was pleasure to have her help us thank you

HOWARD SELLERS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND PETION  |  Premières impressions 
Évaluation :
5

Very helpful and pleasant staff

Jennifer Ruane  |  Expérience générale 
Évaluation :
5

Awesome please best experience

angel Santiago  |  Premières impressions 
Évaluation :
5

La persona que me atendio fue muy abierta para darme detalle sobre El storege y quede fatifecha con El Lugar ella es UN exelente ejemplo para otro stores como empleada muy amable le doy un 100 El nombre de la empleada Angela Diaz gracias por su attention

DAISY AMARAT CRUZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah Michael Levine  |  Expérience générale 
Évaluation :
4

I will recommend to anyone.

ANTOINE ROBINSON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lauren ortega  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelly Burgos  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dynta Jackson  |  Premières impressions 
Évaluation :
5

I was very impressed with the facility and staff. O recommend this place to a friend and she literally switched from her previous storage facility to this one

Anamarie Orozco  |  Premières impressions 
Évaluation :
5

I'm 65, and I have used storage facilities several times over the years, as my job frequently had me relocating throughout the country. BY FAR, this U-HAUL Facility has been THE BEST I've ever used. I was continuously impressed by how clean the facility had been kept, and the convenience of having an elevator (which was ALWAYS working properly whenever I need it) and a very well-lighted facility provided great value for my money spent. The CLIMATE CONTROL throughout THE YEAR was superb. I HIGHLY RECOMMEND this facility.

romolo cataldo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Oreste  |  Online Move In 
Évaluation :
4

Can't reach staff on phone.

ANANT NAISHADHAM  |  Expérience générale 
Évaluation :
5

Buen trato

Herminio Cruz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcella Archambeault  |  Expérience générale 
Évaluation :
5

My move in experience was great , trucks smells clean 🙌💯💯💜amazing !

Yashira Santiago  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton Cleveland  |  Expérience générale 
Évaluation :
5

The employees were so kind and helpful. Surprisingly good experience. Je la recommande fortement.

Naomi Woldemar  |  Expérience générale 
Évaluation :
4

There were billing issues in the beginning. The autopsy system was not working.

Shanice Jones  |  Expérience générale 
Évaluation :
5

It goes with saying that customers drive a business but if this business is not as hard working then sometimes things don't work so smoothly. All I can say is that this facility will be highly recommended to anyone & everyone considering all employees are courteous, respectful, more than accommodating, professional as well as taking the entire experience to the next level of comfort and ease was refreshing. No I am not an employee, I am however a recent customer who was homeless and treated with the utmost respect including helping me out in many different ways throughout the process. I always felt like Family and welcomed regardless of the day or situation, that is very hard to come by these days. If the rating went higher they would get 10 out of 10 from me! -JC-

JUSTIN COLLARD  |  Expérience générale 
Évaluation :
4

Very friendly and supportive front office staff

Philip Glymin  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria acevedo  |  Premières impressions 
Évaluation :
4

Not easy to remove ziptie on storage unit deadbolt with bare hands. Please have a cutter available in building or let clients know to redirect this and bring their own cutter

Abhinav Gandhi  |  Online Move In 
Évaluation :
5

The facility is extremely clean and the staff is super friendly.

ARLI VARGAS  |  Premières impressions 
Évaluation :
5

Excellent job

Barbara Wilson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giorgio Menallo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN VAZQUEZ  |  Premières impressions 
Évaluation :
4

In cell place is not very cleaned, but satisfiable.

Zongyao li  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ira Yankwitt  |  Expérience générale 
Évaluation :
5

Best customer service! Everyone is super friendly, helpful, and respectful. Used the UHaul service on Hammond St for a year and I have no complaints. Everything is clean, well maintained, temperature controlled, convenient location, and good access hours. Moreover, it felt like a safe environment. Move out was fast and easy.

Brian Chang  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET HOWE  |  Premières impressions 
Évaluation :
5

Staff was well respectful step by step gave me directions to my storage and information on how to get into the facility

Carlos Betancourt  |  Premières impressions 
Évaluation :
5

Jenniffer Rivera was extremely helpful, professional, and cheerful. She dealt with computer problems while still allowing us to get our rental van and our storage space as quickly as possible. Thanks very much.

Michael Shell  |  Premières impressions 
Évaluation :
5

Good personal and kinds.

edwin rodriquez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Wronski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila sanchez  |  Expérience générale 
Évaluation :
5

Very well job and poly

Carol Forget  |  Premières impressions 
Évaluation :
5

Very helpful and convenient to use. Enjoyed my storage unit. The ceilings are a little higher than is useful but the spaces are great!

Aaron Boyer  |  Expérience générale 
Évaluation :
5

Best experience!

matthew gilbert  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keyonna Cabbage  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN BISHOP  |  Premières impressions 
Évaluation :
5

The facility was clean and secure. The staff was always helpful, especially the manager, Jennifer Riviera.

lois gibbs  |  Expérience générale 
Évaluation :
5

Very please with service and professionalism

Sandra Sells  |  Premières impressions 
Évaluation :
5

The best of lo mejor

gualberto colon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lauren ortega  |  Premières impressions 
Évaluation :
5

Excellent company .. excellent Management and staff ! Congratulations for this spacious and beautiful site Best on your business María T Siemaszko Beautiful Souls Inc.. stepping up 4 men program .

Maria Siemasko  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saehyun Park  |  Premières impressions 
Évaluation :
5

The place is kept well and clean that’s one of the things I like and the and the staff was very helpful I will recommend it to my family and friends keep up the good job

WANDA SANTIAGO  |  Premières impressions 
Évaluation :
4

South elevator makes a sound when going up to 4th floor that makes you think you're about to die.

David Howard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn Danso  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn Danso  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben Tubens  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Diaz  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcella Archambeault  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful when I moved in (despite it being a very busy day). When I moved out, the staff was extremely helpful and it was very smooth! Merci.

Soumya Vishwanath  |  Expérience générale 
Évaluation :
5

The staff was knowledgeable, friendly and VERY professional. The facility was clean and extremely convenient for customer access and use. As a senior citizen, the whole process was easy and stress free. I am new to Worcester (3 weeks now) and this purchase has been one of the most rewarding and delightful experiences I have encountered thus far. In these rough and tragic times, kudos to your staff and management for maintaining continuity, professionalism and hospitality.

romolo cataldo  |  Premières impressions 
Évaluation :
5

Thank you again...everyone was so nice and helpful!

Annmarie Revicki  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin Padilla  |  Expérience générale 
Évaluation :
5

She was very professional

LUIS GONZALEZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa Vargas  |  Premières impressions 
Évaluation :
5

I loved Jeniffer Reviera's service. A wonderful service. She's a thousand. Thank you very much Jenni you are the best.

Susan Drummond  |  Premières impressions 
Évaluation :
5

the customer service is amazing.

Emil Mitry  |  Premières impressions 
Évaluation :
5

😃Best customer service in Mass .⭐️⭐️⭐️⭐️⭐️

Robert Payton  |  Expérience générale 
Évaluation :
4

The staff here is great and goes above and beyond. When I arrived to the facility to check-in for my storage unit, the gentle man outside greeted me and offered to help with my rental as I also had a truck to return. I originally booked a 10x10 unit but changed my mind last minute to a 5x10, and they were very accommodating. There was a computer issue that caused me some delays but the manager exceeded my expectations and stayed after hours to resolve the issue and made sure I was able to get into my unit. Moving can be stressful and exhausting. Jennifer Rivera was understanding of that and made my experience better by being friendly, professional, and accommodating. I look forward to my next visit.

Patrick Guiteau  |  Premières impressions 
Évaluation :
4

Some water damage, but not enough to say it was a in any way bad experience.

Jake Johnson  |  Expérience générale 
Évaluation :
5

This facility was exceptionally clean. The staff was friendly, professional, helpful and knowledgable. Merci.

shelley dolan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander McGregor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge campos  |  Premières impressions 
Évaluation :
5

Jenniffer was super helpful and very kind. The customer service area is extraordinarily clean and well organized. The storage facility and units were also very clean and the prices are reasonable. They have carts for you to take up the elevator and move your things easily.

Brian Chang  |  Premières impressions 
Évaluation :
1

There wasn't 1 time it was an easy to go process but when you guys want to add fees and random charges you would harass me to get it done. Poor job guys!

anna rodrigues  |  Expérience générale 
Évaluation :
5

2nd time I used this site to rent a van, plus a storage unit. Excellent all around service and facility.

Richard Phelps  |  Expérience générale 
Évaluation :
5

Drive-in to the bays for unloading was very convenient. We have moved our college students in and out of storage several times over the years. This was an easy move to a great clean location.

julia burks  |  Premières impressions 
Évaluation :
5

Sandra helped me get everything set up. She was fantastic and a really big help. I highly recommend working with her and this U-haul.

Clayton Cleveland  |  Premières impressions 
Évaluation :
5

Great staff and thank you so much for assisting during a stressful time!

Marcella Archambeault  |  Premières impressions 
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