We did the return on my phone. Awesome!!! I had to take some pictures on the inside and outside of the trailer and post them (real easy) then I was finished.MARK P.
Customer Reviews for U-Haul Moving & Storage at Uptown
Pour nous contacter
Birmingham, AL 35203
(under the U-Haul water tower)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Échange de bonbonne de propane
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Bryan G.
Le client n'a pas laissé de commentaire.Robert M.
Charged me a large late fee even though I returned the dolly (the only thing I rented) on time - I even tried to dispute the charge.Austin S.
I was assigned wrong storage unit, found out when I went to move my things in. The Customer Service Representative got confused on my order which took excessive time that I didn't have. Also it was complications with my payment when I already paid online; I had to go through the payment process all over again.Victoria T. | Premières impressions
The mirror on the truck was completely broken and made it very dangerous when I was driving on the highway. It was taped in place but kept shifting around at every bump. I also tried to use the app to check-in and it kept freezing and making me start over.Asher K.
Le client n'a pas laissé de commentaire.CLEOTHA TERRELL V.
Le client n'a pas laissé de commentaire.CYNTHIA M.
The only thing that could be improved is the reservation process. I spent more time declining things I didn't want/didn't need than I did reserving a truck.JACOB J.
Le client n'a pas laissé de commentaire.ALEASE W.
Excellent Service !!!!!ROBERT L.
Nothing everything was Excellent.ADA D.
The employees should do better with customer really poor experienceKEVIN R.
Scheduled (weeks in advance) to pick up at Vestavia, 35216 location. Arrived Vestavia location on scheduled pick up day. Told to go to above referenced U-Haul location. Negative, I said....agreed to pickup & drop trailer at this (Vestavia) location. Suggested they look at reservation. Manager told me it's been changed. OH, OK... when were you gonna tell me? Received vacant, blank stare from manager.... She say..."She don't be knowing, they sent you a txt". No... "they" did not call, send txt or email. I'm here to pick up a car hauler, look at your lot...I see (7) seven car haulers. Manager say..."they be reserved". Yes I responded, I reserved one weeks ago at this location. Another vacant, blank stare ...she wrote the address and handed it to a very unhappy customer. Arrived at 28th St. shop and found another group of poorly trained & unprofessional employees w/blank stares. Unhappy Customer in front of me was having a loud shouting match with employee. Personal insults going both ways. Gentleman behind me was there for same reason as I. Seems he reserved at one location, only to be sent to another without notice.. another unhappy customer. The drop off wasn't much better.....but I tired of writing. Your employees do not care about your customers, at all. START BY HIRING MANAGERS WHO GIVE A DAMN.RICHARD C.
I was charged an extra drop off day incorrectly. I discussed with the pickup location that I needed the trailer for THREE DAYS and wanted to pay in advance. I was told that is possible, given a paper with 10/02/21 for my drop off date and charged 200 $roughly. Then when I drop off, on the date I was instructed to, I get charged for another day. Y'all can scam people all you like, but we can fire back to. I will never use your services again and will tell everyone who will listen that you are a dirty business. Don't respond to me. My mind has been made up by the â€œcustomer serviceâ€ I have received after the factAndrew T.
Le client n'a pas laissé de commentaire.TIMOTHY P.
There was 2 employees working who both greeted us and a young man, Kendall, who helped us immediately because another location gave the truck I reserved to another customer, and I had movers waiting. He not only expedited the process but explained in detail about insurance coverage and equipment use. Job well done Kendall. I didn't spend money or time needlessly.ROLENDO B.
The online pickup was awful. The codes had characters that were not on the keyboard. If the u haul staff had not helped with pick up I'd still be trying to get the truck. Staff very helpful.CHARLES F.
Le client n'a pas laissé de commentaire.Patrick C. | Premières impressions
I went to 4 U-Haul stores on 10/02/2021 to try and rent a truck, but they were all sold out. This store and your employees were the only U-Haul location that assisted me with getting a reservation for today, 10/03/2021. The employees were friendly, knowledgeable, helpful, and a pleasure to deal with. I plan to tell anyone that needs to rent a U-Haul to come to this location. Thank you so much!CHRISTOPHER D.
The mover in Birmingham I originally signed up with was horrible. Also, please tell us we need a lock at that beginning. That was an issue. Also did not understand about the payment code for the movers. That was confusing. The movers in Denver were excellent though.Stacey B.
Never would I recommend this place. We have never been treated so rudely as we were by the manager. We drove a truck to this location with a reservation to pick up another. After arriving we were told that we had no truck, but we'd have to go 21 miles away to another town. I tried to explain that we had things on the truck that had to be transferred to the new truck. She didn't care, she wanted our truck. I offered to rent what ever they had, and there were 15 to 20 trucks on their lot. She didn't care, but screamed I need your truck. At that point I walked outside and called U-Haul and they easily extended my reservation. When I explained that to her she started screaming again and continued to scream, telling my wife and myself to get out of her store. She threatened to call the police and continued to scream in a loud angry voice. We're 73 year old professionals who have both managed and supervised 100s during our careers. After leaving the store, I looked at reviews and it seems 1 ratings are common with this location. To add more insult we got a message that our new truck was in a town over 40 miles away. At that point I called Penske and got a reservation. We were meet there by a very professional team and we were happy to return the uhaul. This will probably be the last time I'll ever rent a U-Haul truck, and I'd certainly never recommend this location. During her tirade when I told her traffic had extended my reservation she said I'll have them fired tomorrow. I actually called the person back and she laughed. If this is their customer service I'd suggest some training sessions.DAVID P.
Le client n'a pas laissé de commentaire.John B.
One of the workers at this location is the worst in term of basic customer service, every time I go there to pick up or drop off , he intentionally creates a situation out of nothing just to make it so difficult for clients to check in or outSalem A.
To continue to satisfy your customers Thanks ðŸ˜ŠðŸ‘ðŸ½PATRICIA B.
I wouldn't recommend anyone to use this location. Complete lack of professionalism. My rental was due back at 5. It's going to be returned on time when I pay for the full 24 hour use. I elected 24 hours intentionally. I'm on my way and in traffic and I am getting phone calls asking if I'm on my way because the next person is there. That is not my problem to be burdened with if the next person is there early. Instead I am bothered with phone calls while in traffic. Nothing is that important that they couldn't give me until the time it was due back. Then I get there, and I'm doing the mobile drop off process. The employee is yelling at me across the parking lot that I can't park my rental in an empty parking spot. There's like 10 empty spots. They want it up at the canopy. That is not my job nor my problem. My role was to fulfill the needs at the mobile drop off and put my keys where they belong, Not do someone else's job for them. I will be calling the corporate tomorrow.Shelby F.
was charged 2 additional months for ubox. Called the location many times and was hung up on to get this error corrected. Also, went in person and did not get resolved. Took many hours, emails, and time off from work, and phone calls to uhaul corporate to get it all figured out. Will never use your services ever again b/c of Bham locationWesley H.
Terrible customer service from manager Yolanda all the way down to staff . I was yelled at and talked to like some bum off the street for a mistake they made . One the employee admitted she made .NORBERT L.
Outlet didn't work in the van, to charge phoneGEORGE S.
Le client n'a pas laissé de commentaire.CHARLES B.
More easy returning the truck after hoursJOMO P.
Le client n'a pas laissé de commentaire.Dawn S.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.KENNETH J.
The containers were delayed 3 weeks and I was charged a month of rent. The overall experience was terrible. I will not use Uhaul in the future.Kenneth K.
Le client n'a pas laissé de commentaire.Takiya R.
I had just filled the truck up not more than 2 miles before and they ripped me off for21 $fuel charge. May complain to better business bureauRandy W.
I terminated my storage in January and I was charged for most of the year. It is ashamed that you take advantage of elderly people.carolyn c. | Expérience générale
My Ubox arrived late and location didn't offer weekend Ubox unloading. Did not offer me an alternative solution and further delay my delivery dates. Would not recommend this UBoxAnh D.
Le client n'a pas laissé de commentaire.jerre J.
The employees here can be really rude, and not very helpful. Everything is on their time which can be very slow so don't be in a hurry. I dreaded coming here and having to deal with the employees. I will definitely be avoiding this location in the future.Jessica W. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica P.
The employees at this location are not very friendly. They also closed the doors to the office earlier than the close time And just watched from inside for a half hour as people struggled to figure out what to do.ADAM W.
Le client n'a pas laissé de commentaire.ANTHONY O.
The storage was cancelledLinda S. | Expérience générale
I asked to have the rental until Saturday because I wasn't moving in until Friday. The location called me Friday in a very rude manner suggesting that the Uhaul I had was reserved. I explained that I hadn't unloaded yet and couldn't bring it until Saturday, the original date I told the manager during the rental. I woke up Saturday to a 111 $charge and when I made it to the location no one could tell my why. Fields was very rude during the return and had a poor attitude. The truck had very little gas and drove roughly. The check engine light was on the entire trip. It was a very unpleasant experience.AMBER D.
Price was much higher than quoted, missing reserved equipment. Didn't remove said equipment from charge so I over paid. Absolutely awfulWALKER P.
Le client n'a pas laissé de commentaire.WILLIAM V.
Le client n'a pas laissé de commentaire.MELISSA B.
Le client n'a pas laissé de commentaire.JAMES M. | Premières impressions
We had and continue to have numerous issues on both sides of our experience with this: On the shipping side of things (Pullman, WA) they had almost no idea that we were even picking up on the day that we scheduled despite us calling 3 times prior to verify this with the location itself. Because of this we ended up getting our boxes 6 hours after originally planned and were almost unable to fill them in time to ship out. On the receiving side (Birmingham AL) we had a somewhat similar experience except the issues continue to this day. We called the day prior to us coming to pick up the boxes after receiving the message that the boxes had arrived and they told us that everything was good to go for pick up. When we arrived the next day they had no idea that we were even coming and were unable to give us the boxes that day so we had to come back the next day. When we arrived the next day they seemed to be prepared for us and we were able to get the boxes and unload them before returning them to their office (finally one full good day). We thought all was well and good since that day and we could just put this bad experience behind us, but no. The Birmingham office still to this day doesn't think we have returned the boxes to them or even picked them up so they are charging us rent on the boxes that they are "storing". We have tried to contact the office numerous times (10+) and have only once got them to answer (which they immediately just said call back tomorrow and hung up. They didn't answer the next day). We will never be using the Uhaul Ubox service for this again in the future and will recommend similar to our friends and family. I recommend anyone reading this review to also avoid using their Ubox services.MICHAEL T.
The concept is great and the U-Boxes were sufficient for our needs. U-box was brought to our house for us to pack-up. Was very easy to order online & it was delivered on-time. U-Haul contacted us the day before delivery and on the day of delivery to let us know that they were on the way. Same for picking up our boxes to be stored while we sold house/moved. Not sure what happened for the delivery of our boxes after we moved, but we had an opposite experience for the 2nd delivery. Could not order the re-delivery anywhere on the UHaul portal. Had to stay on hold on phone for 30-60 min. each time we called; had to call at least 3 times (to either get the new delivery arranged or to get boxes picked up for the last time). Were told a date that our boxes were arriving by corporate office; never showed. Later told by local office that that day could not have been scheduled because they only delivered Uboxes 2 days/week only in our city. No calls the day that the boxes finally arrived (about 1 week later than we originally wanted; would've been so much easier on move-in day!). No calls when the boxes were picked up for the last time. Received emails to confirm delivery for boxes as if they were coming in the next 1-2 days, but the email came after the promised date listed & the boxes weren't delivered. It was a confusing mess. We're requested to have the delivery & last month of storage reimbursed to us for all the trouble; we're waiting to hear back, probably at least 1 week.Susan B.
Le client n'a pas laissé de commentaire.LAVERNE D.
Arrived late but that was expected for Alaksa.Michael L.
Customer Service was excellent! Would highly recommendWILLIAM K.
Excellent service à la clientèle.JAMES C.
Le client n'a pas laissé de commentaire.camille P.
Everything went great. Mary provided excellent customer service :)LAWANDA H.
Trailer wasn't especially clean. I swept it out and blew it out with a leaf blower before loading motorcycle. The left rear turn light/brake light did not function. I noticed this problem soon after I started out on a long trip. I should have checked it myself when I picked the trailer up. Also, the site is a reclaimed industrial location. There are numerous pieces of metal shavings and other items that have a high likelihood of puncturing tires. This only applies to the area covered by gravel. The paved portion should not suffer from this problem.KIRK P.
Very polite and we'll kept facility. I have never had any issues.DARRELL F.
Le client n'a pas laissé de commentaire.willie j. | Expérience générale
Make sure I'm going to the right place and my truck will actually be there next time thanks :)Benjamin H.
Le client n'a pas laissé de commentaire.Maliko H. | Expérience générale
Friendly and willing to help... Thank YouDARRELL F.
Le client n'a pas laissé de commentaire.Eric B.
You can train your employees to have some manners, and treat people this. So I'm trying to fo insAnd also I was charged WAY to much. Talked to someone yesterday and they said I would ouChristopher C.
Maybe a quick explanation about â€œhow to back upâ€ I have never Drive carrying something and for me it was a nightmare, everything went well at the end!MIGUEL G.
A great group of hardworking women at the location. They worked together well and were about their business!MARCUS S.
Dropped trailer and on my way in less than 10 min.THOMAS D.
The unit that you thought I needed was to small and I didn't use it. It's not in use I don't need it thanks, also check on the truck I rented you charged me for gas and I pittgas in it thanks please adjust my billSHARON E. | Premières impressions
Good location with many truck & trailers available to choose from .STEVEN W.
Had to unhitch the trailer myself. No big deal normally however this was a heavy trailer.BRYAN E.
Le client n'a pas laissé de commentaire.Braylin B.
Rented and was charged for 2 dolly's but there weren't any given to me. Also requested furniture pads but was not given, had to go back to UHaul and get them. I asked for the dollys to be removed and they said they would when I returned the truck, but the receipt emailed to me had the charges. Rip off.Cam A.
Service was good.DAVID J.
Le client n'a pas laissé de commentaire.Dorian A.
Very quick and easyEDWIN O.
Everything worked out perfect.MONTERIUS T. | Premières impressions
Le client n'a pas laissé de commentaire.KELLY S.
Le client n'a pas laissé de commentaire.Eric S.
I was never given my furniture blanketsStephen L.
We had a couple broken items but all and all it went well with the Ubox. The rruck and movers we had scheu2 months in advance turned out To be a nightmare! We were sent to four different locations to pick up a moving truck and I Rivers communicated with us all day and then just didn't show up. Terrible experience with U-Haul overall the individual location that hands are you box did a good job. Merci.Karen H.
Le client n'a pas laissé de commentaire.Mike B.
Le client n'a pas laissé de commentaire.CHERJANI K.
You to tell the cuctomer that you all do not delver on the weekends.Ervin W.
I was over charged when a team member made a mistake. U-Haul would not take responsibility. When I asked to fix the mistake team members were rude. I saw a rat in storage facility. I will never return to this storage facility and warn everyone not to consider this location for storage needs.Leslie G. | Expérience générale
This was the worst experience we have ever had. Multiple mechanical problems with the truckI(AC and oil to name a few), customer service was rude, we were charged twice and the location hasn't been helpful to fix it yet. We would never recommend this location.DONALD S.
when you promise a car transport and say it will be there you need to make good on Your Word .U Haul has cost me hundreds of dollars because you did not delivery for me .If you would like to here the whole story Call me (205) 936-0768.ROBERT E.
Le client n'a pas laissé de commentaire.KEITH W.
Get better computer software and train your staff.Salera P.
Le client n'a pas laissé de commentaire.Valentin A.
Was not allowed to "check out" vehicle and talk to anybody. Found out I was charged an additional 80 $- 40 $for being one hour late and additional for "extra" mileage. Mileage I can understand, but ONE HOUR late and I get charged a full day? I'd love to see UHAUL be a bit more understanding and waive that charge.David D.
Moving Help arrived on a Sunday and were told UBoxes could only be picked up Mon-Fri. I reselected the same movers to help the following Friday. When they arrived, the UHaul location (who called me to confirm the prior day) did not have the UBoxes ready for pickup. I even had to supply my movers with the box IDs because they couldn't locate them under my name. Moving Help were also told that day UBoxes could be picked up 7 days a week. My possessions were held back from me for almost a week due simply to mismanagement. Would not recommend this location.Scott P.
Le client n'a pas laissé de commentaire.Tiphanie F.
Very helpful and polite... My next location to rent!Darrell F.
Le client n'a pas laissé de commentaire.Alan T. | Premières impressions
Le client n'a pas laissé de commentaire.EVERETT ALAN T.
Easy self check in.WILLA W.
Fix your website. Hire someone to answer your phones. Would I recommend you? Absolutely not simply due to the fact that I had to email to get help. Then I was invoiced for something I did not order. It supposedly is cleared up now. The folks in Atlanta handled a couple of my calls and they were great although they couldn't really help me. Its sad when a business thinks so much of themselves they make customers wait over an hour on hold to get help. Bad, Bad, Bad service.Lois B.
Le client n'a pas laissé de commentaire.John K.
First time using any kind of storage facility. They didn't make it easy to understand nor were they helpful in their description of what to do or where to go. We fingered it out eventually and got everything moved in. The carts at the door were convient and it made the storing stuff faster than moving out.Knydra R. | Premières impressions
I reserved an appliance dolly and when I got there to pick up the truck they had NO appliance dollies.James K.
Le client n'a pas laissé de commentaire.GREGORY E.
I had a confirmed appointment to unload my belongings from my (2) U-Box containers on 6/22/21. I hired movers + truck to help me unload and carry my things to my apt. However, not a single Uhaul employee showed up to the location that day. I waited for 3 hours, but no-one ever showed up. In addition, the manager NEVER responded to multiple phone calls and emails (and he has still not reached out to return any of my messages). He should be retrained or fired. I had to hire the movers again for the next day. Thankfully someone showed up to Uhaul the next day. However, they did not close out my contract on their computer so I continued to get charged for storage the following month. In addition, hold times for the Customer Service phone line are ALWAYS 45 - 60 min. This is UNACCEPTABLE. Every action typically requires a phone call (confirming appts, confirming locations, confirming arrival times, etc) and it is so painful to have to wait on hold for a full hour for something that is often a very simple question. I have always been such a proponent of Uhaul and recommended it to many friends but after this experience and the incredible LONG wait times on the phone, I do not think I will use Uhaul again.Ranjit K.
Great associates, seems to like and know what they are doing.JAMES C.
the overall experience with UHaul was a negative.Peter D.
Le client n'a pas laissé de commentaire.KENNYS E.
Le client n'a pas laissé de commentaire.Arnetta P. | Expérience générale
Le client n'a pas laissé de commentaire.Patrick K.
Improve employee friendlinessARNOLD M.
Le client n'a pas laissé de commentaire.JAMES M. | Premières impressions
Everything was good and tall guy was returning. I originally booked it till 4 PM. I called and told the office I was running late and they said I must have it there by 4:45 because they shut the system down because the store closes at 5 PM. I arrived at 4:35 and the automatic door was not opening. I was able to open it manually and the woman was very irate that I came in at 4:35 when the sign clearly said the store closes at 5 PM.. They reluctantly took the keys and were very upset they had to deal with me returning the truck. Besides that the U-Haul was good and when I arrived they were very accommodatingMARK W.
They could use better signage on their entrances and exits. The people were very helpful.Donald J.
Le client n'a pas laissé de commentaire.ROBERT C.
The only problem I had with uhaul wAs them not doing the right thing after Iterminated my lease. I have gone there two times, but the manager is never there. I will go back tomorrow to see if I can close my account.Juliette j. | Expérience générale
Le client n'a pas laissé de commentaire.BRIANE W. | Premières impressions
My first unit was marked "Customer Ready " but was full of old junk. Had to get another one assigned which took more time.Jeff G. | Premières impressions
The Staff, particularly Paul Barnett & the manager lady were rude and threatening and not helpful or willing to help. They insisted that they could not and would not help me. After letting them know that I gave them my business by renting storage at this facility and that someone higher up the chain needed to help resolve my problem, they said that the buck stopped with them.Elijah S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael Z. | Expérience générale
Le client n'a pas laissé de commentaire.Bianca T. | Premières impressions
Le client n'a pas laissé de commentaire.Tiffany B. | Premières impressions
Le client n'a pas laissé de commentaire.Shernita T. | Online Move In
Le client n'a pas laissé de commentaire.Lashanda C. | Premières impressions
This location had a manager who was very confrontational and also Reeked of alcohol, I think at this point he has been Terminated.Theressa C. | Expérience générale
Didn’t have the size truck I needed so I couldn’t get everything i needed.Rebekah P. | Premières impressions
I reserved a Uhaul truck and storage. Only to realize the storage was not the location I was needing and the truck was no longer needed. My card was still charge for 2 services I did not use.ASHLEY M. | Online Move In
The ladies was patient and nice to my family and I!!!Felicia W. | Premières impressions
The representative that I worked with was helpful and got me in/out without any problemsHolley H. | Premières impressions
Great service just the access hours was not so much to my convenience but you guys rock at Uptown in Birmingham Alabama.Victoria D. | Expérience générale
Very hot inside storage unit, was dirtyMatthew P. | Online Move In
Le client n'a pas laissé de commentaire.Alex S. | Online Move In
Mrs.Shenika was very nice and professionalQUINELLA D. | Premières impressions
Le client n'a pas laissé de commentaire.Bryant S. | Expérience générale
The ladies were friendly and nice helpfulWillalene R. | Expérience générale
They were super!ROBERT M. | Expérience générale
Awesome place and great people with positive attitudes.Shaneiqua J. | Expérience générale
Le client n'a pas laissé de commentaire.Latania H. | Expérience générale
I WAS ALWAYS TREATED WITH RESPECT, VERY NICE PEOPLE , VERY HELPFUL WITH ANY QUESTIONS I HAD. I WILL ALWAYS CHOSE THIS LOCATION IF I EVER NEED STORAGE AGAIN. THANK YOU VERY MUCH.CATHERINE M. | Expérience générale
The storage units should atleast have a roof over them even if they're in a warehouse. Especially if they're considered indoor.Berencia F. | Expérience générale
The entire staff was excellentROBERT M. | Premières impressions
Le client n'a pas laissé de commentaire.Krysten M. | Premières impressions
I DON'T KNOW HER NAME BUT SHE WAS VERY POLITE AND HELPFUL.CATHERINE M. | Premières impressions
The person was very, very polite and and helpful. Don't remember her name but she was AWESOMECATHERINE M. | Premières impressions
Le client n'a pas laissé de commentaire.Bernadine C. | Premières impressions
VERY GOOD SERVICESBETTINA H. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.