Very helpful and courteous.
Évaluations des clients U-Haul Moving & Storage at UW of Oshkosh
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Témoignages des clients récents de U-Haul Moving & Storage at UW of Oshkosh
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My box springs and king size bed platform took water damage and I threw it away. I was pretty much forced to remove all my belongings from my paid storage unit because they would've removed it themselves. I was left to last second come up with a solution to find a place to store all my things. It also didn't help I was only able to go into my storage on their time. I had to have permission just to go in my storage unit when I paid for 24/7 access. You guys went back on stuff which is in the contract. You guys handled everything bad and screwed me over and a lot of people on my floor. I pay 150 month for a secure climate control building and I got this.
The new guy and other guy were great and very helpful. The girl I picked my truck up from was not helpful.
😀
Unclear about the checking in process before trying to get into unit.
Rude and not helpful. Waited over an hour at the front desk and was charged an extra $50.
Staff was extremely helpful and friendly. Even when things did not go smoothly it was very obvious that they wanted a satisfied customer.
I had called the facility on 9/24 and indicated that I would be in on Saturday to move everything out of the unit. I stated that I would be willing to pay for the 2 extra days of use. The representative said ok. When I arrived at the facility on Saturday morning at 7:15am. We had to wait for the door to be unlocked even though it was supposed to open at 7:00. We rented a 10' u-haul truck for the expressed purpose of cleaning out the storage unit. Once we were done, we returned the truck to the facility. The person made us wait outside and had a poor attitude when questions were asked about being refunded the difference in mileage. She argued that we were never charged even after me showing her the pending charge on my account. A couple hours after leaving the facility, we received a call from the unpleasant person who had checked in the truck stating that we owed 149.00 for the storage unit. I advised that I had spoken with someone 2 days prior and had advised that I was moving out today and that I would be paying for the 2 extra days of use. And nothing was said about paying the full amount. She said that it was told to me because there is a note on the account. I advised her again that it was not and said that I hope their calls are recorded. She said she would send it to her manager. A little while later I received an email receipt for the payment. I called the facility about it and told them that I do not authorize them to make the charge and I will pay for the 2 days that I stated before and was told ok. The "manager" got on the phone and started saying that she was the one who had spoken to me and that I was told it would be the full amount. I said no listen to the phone call because that was not said. A little while later I received a link via email to the recorded call, which the representative knew I would not be able to access since I am not an employee. Then after sending an email stating that and that I would be calling corporate, I received a screenshot of a note in some account. This was a very poor experience. I have been a uhaul customer for many years and have used u-hauls truck rental at least 4 times in the past 5 years, but around 10 times in my lifetime. I have spent quite a bit of money with u-haul and due to this experience, I will be searching out other options if/ when I move again.
Very friendly and helpful staff would defiantly use again or recommend to someone looking for storage in the area.. Thank you,
Very clean and well kept secure facility, Seth and Cass are very knowledgeable and helpful with our needs.
Best storage in town! The GM Seth and his team are amazing, and helpful. I would have never considered the facility a year ago!
Great service. Knowledgeable and friendly staff.
Great service and nice person
The staff was excellent.
The staff was very friendly and helpful I would definitely recommend this particular U-Haul facility 🥰
This guy was so so friendly so helpful I totally recommend uhaul in Oshkosh I was so stressed with all my things and I got all the help I needed thank you again uhaul Oshkosh.
Absolutely meets all your needs and excellent customer service both Seth and I believe her name was Linda ( I tried calling to find out, but couldn't get thru) were phenomenal. Couldn't be happier with the experience.
Great customer service and professional atmosphere. will recommend to friends and family!
Staff extremely helpful
The process was easy with little trouble, and Kass helped me with any needs or concerns I had while I had the unit.
Excellent customer service and very helpful..
The process was super simple, the storage space was clean, and the u-haul worker who had helped me, Kass, was very helpful and got what I needed efficiently.
The unit was cleaned and ready to move in, but did not have a lock inside as indicated would be on my confirmation. I was able to get a lock from a customer service employee at the store
Not sure why I there been this delay and confusion with my rental unit. I rented and moved in to the unit on 3/23 and will need it till at least June 12th and am receiving phone calls and emails daily.
I wouldn’t even give one star if I have to , the guy named Seth wasn’t trained to install the hitch and electronics it took 4 days And still didn’t know how to install. It was a nightmare I wouldn’t recommend this store if you have to install hitch.
Would like better room dimensions and drawings of the room. I thought room was bigger than it was and had to change rooms while in site. Seth, the GM, was very understanding and accommodating
I was continually impressed with the service by Seth, a relatively new manager at this location. We were greeted warmly & made sure everyone was attended to. We found our truck cleaned & safe. After having several prior negative experiences in the Green Lake & Ripon area, the store on Ohio Street was a welcome change, definitely recommend.
you guys are in big need of a software upgrade. I called and gave all the information only to arrive at UHaul and have them not find it by my name you limited the characters, so I can not even finish
Good space and just what was needed for a few months while we moved.
Clean and professional facilities, not 100% with the insects but no water or cold damage to anything. Overall would use again.
Very good take babysitter from uhaul my stuff. Thank
The young man helping us (Thane) was excellent. Sunday morning was so busy,the line was long, customers were rude. Thane was the only one working and was extremely polite. More help needed!
Everthing was good about the Oshkosh Uhaul experience. Nice Staff.
Great place to store stuff!!
Employees were really helpful and patient. I’ve enjoyed U-Haul services whenever I needed them and do not really have any complaints.
The lady helping us was very nice did a great job.
Worked with us to find the storage unit that would fit our needs. Unit was well cleaned and cool.
The general manager Crystal boss of the Oshkosh Wisconsin U-Haul I'm home Ohio Street is very very good person and treats the customer is right
She was great!
High Praise to manager Crystal Boss and her staff, very helpful. For me, a very positive experience—recommended to those needing storage facilities.
Very flexible as we got an extension on our truck and our storage unit was different size wise from what we thought so they gave us another unit for a free month! Very friendly service.
No issues at all. Very helpful staff
Way to expensive
Convenient location for storing our items and dropping off a trailer. Crystal and the crew are helpful and always available to assist you with your storage or moving needs.
Crystal Boss is an excellent employee. If I had a.business I would have to make her a job offer!!!
Great service and support by store manager.
Friendly, professional and excellent service.
Crystal and the other employees are so helpful
My furniture went to the wrong place due to "forklift ,issues" this took many times of going round and after I was told they would go o to original place they never did. Then was told multiple times
Very nice storage building. Clean and secure.
Excellent experience
I have rented a unit for 15 years and now am retiring. The staff has always been friendly and helpful.
Staff is very friendly and helpful. The facilities are immaculate. The fact that they have carts for your use and an elevator really made things easy. I will definitely use them again!
Great experience
The management went out of their way to assist me when I needed it the most. Words cannot adequately describe how much I appreciate the efforts of the people in Oshkosh. SIX STARS
I’m very happy with my storage unit.
Place worked out very well for us
Great service very knowledgeabl
I had an excellent experience.
Was a good experience
Uhaul Storage is a great place to store anything.
Aside from a manager being unavailable after hours a month ago, I have to highly recommend & compliment my main contact - Jason Schumacher - he went above & beyond til the end! :) Thank you bunches!
it took a very long time to get my swipe card to work and i had to ask the employees to help find my storage unit and how to get into the building. very nice but not very helpful.
We thought the storage unit was very nice and we would use Uhaul again if we ever needed to.
Never again
The new indoor storage facility is very clean and well lit. It has an easy check in/out process and a serious alarm goes off if you forget to check in.
Perfect fit for us. Will recommend Uhaul to friends & family
I found the indoor storage to be a great option. I chose the 10' x 15' room & found the rate very reasonable. Some people had complained about humidity, so I hung 3 Damp-Rid hangers & no problems.
While unrelated to Storage, the after hour smart phone truck drop application is useless for customers (seniors) what are less skilled with a smart phone app that requires taking pictures, etc.
Very easy check-in. Was taken personally to the unit. Very clean facility, secure and well lit.
Always helpful and friendly
The unit worked out well.
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