Just there are few officersZHIQIANG Y.
U-Haul Moving & Storage at Valley Blvd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.chuang Z.
Staff needs improvement. They are so lay back and careless with customer services. I was told my tow combo would not work when website said it would. Employee forgot to input information. Just need better customer service like other locations.WALTER S.
Best place to rent a Motorcycle trailer, great price and serviceVICTOR H.
Le client n'a pas laissé de commentaire.Maria H.
I've called this location on three separate days and no one answers the phone. I went to this location multiple times to rent a vehicle but there was no one in the office. Each visit the line was long. People were waiting and obviously annoyed with lack of staff. After renting my truck it was dirty inside. I cleaned it out! All the 3 staff members I met were rude and unprofessional. Horrible service.AMY S.
Le client n'a pas laissé de commentaire.Jane R.
All I can say keep doing what you guys have been doing, friendly and the staff are great, this was my first time experience and all the transaction with my move went well, thank youJESUS C.
Ridiculous clean fees, only four light plastic pallets left in the vehicle charge 80 $. And service is really really slow; the stuff looks not well-trained.Ziliang B.
The lady that called me on 1/15/21 at 2:26pm was absolutely unprofessional and rude. Rather than politely asking, demanded that I bring back the truck by 7am.DANNY H.
No complications.. Smooth and fast.. Thank youYINGHUI C.
the inside dash and seats were dusty and smelled like dirt, and the customer service was average.DANETTE V.
U guys are trying to charge me for two days and u only use the trailer one dayVictor G.
Le client n'a pas laissé de commentaire.THERESEANN R.
everything is excellentSIMON Z.
Not professional and my equipment was filthyJESUS V.
Very rude customer service, manager was ready for a customer to walk out without helping, gave attitude to my sister. Would rather have had the chance to find a different location and or another company all togetherRichard R.
The one that I rent is standard ,including doors lock no remote controlMENG T.
Le client n'a pas laissé de commentaire.Samuel Y.
Le client n'a pas laissé de commentaire.CHRISTIAN S.
Le client n'a pas laissé de commentaire.RODOLFO V.
Le client n'a pas laissé de commentaire.MARIO C.
Fix the gas gage on your trucks because I added more gas than I needed to! Plus the l truck I was rented sounded like it was going to break down.ILLEANA B.
My attendant was very helpful, thank you for helping me with my situation BestGERARDO S.
Le client n'a pas laissé de commentaire.Hector C.
Le client n'a pas laissé de commentaire.ARTURO G.
Above average experience. Two guys there to check the truck as soon as I drove up. When I walked into the building to get a receipt someone came in and helped me immediately.Gregory C.
Le client n'a pas laissé de commentaire.james Y.
This doesn't apply because this was where my truck was taken after being stolen in Pomona, CA. I had no interaction at this location.Jeanne M.
Le client n'a pas laissé de commentaire.RICHARD M.
I reserved a 26 foot truck two weeks prior. The day before the move I get a phone call saying the truck broke down. When I get there. I ask someone else about the truck and they tell me someone reserved it two days ago and I couldn't get it. Didn't make any sense to me. For that reason I don't recommend this place.DIEGO M.
6x12 open trailers are hardly availableJORGE G.
Le client n'a pas laissé de commentaire.KIMBERLY S.
I wasn't aware I should have returned truck to yellow tent- I was never advised- tell people what you expect from them- this was my second rental in one monthSERGIO P.
Le client n'a pas laissé de commentaire.Kaitln H.
Great Service and hours just to far from where I relocated and had to move eventually. Been to other facilities and not as convenient and or great accessibility as this place.Roy J. | Expérience générale
It was a pleasure and convenient experience.sheila p. | Expérience générale
Staff was very down to earth and caring. They were so quick and professionalANTHONY L.
Although you canceled my preorder,but luckily you reordered for me and now I moved out smoothly,so thank you very much.CHAO L.
Inform them when you don't have the vehicle that was reserved ahead of time and try to find the location where they can get the vehicle BEFORE the day they are supposed to pick it up. Very poor customer service in that respectChristopher N.
It fast and easy!ROBERT E.
Le client n'a pas laissé de commentaire.JOHNNY R.
They need to answer the phones when someone calls. I've been using them for 10yrs on a regular basis and it's rare if someone at the shop picks up.JORGE G.
Le client n'a pas laissé de commentaire.ERIC M.
Le client n'a pas laissé de commentaire.Jose R.
Le client n'a pas laissé de commentaire.BARRY A.
Le client n'a pas laissé de commentaire.ZONGJUN C.
Don't lie to people to try and sell them a higher cost insurance. Also, don't try to lie to people about availability.John A.
Le client n'a pas laissé de commentaire.Veronica V.
They booked me a 10ft truck and when I arrived, they did not have it and told me they overbooked and does not know why they reserved me for a truck.Ian W.
Charged me the full amount of rent for going over 1 day. Should be a prorated rate.Art M. | Expérience générale
Thank you for clean & very good servicePanida K.
Manager is so rude. For some strage reazon having preference over people. Money value equals every body. I will not be back to this store. Im a loyal customer and Its sad That I had to be sized like thatOCTAVIO D.
Le client n'a pas laissé de commentaire.MARCOS L.
Le client n'a pas laissé de commentaire.Rebecca L.
Just maintain the way they treat customers. Very polite and explained everything.Kathleen G.
Le client n'a pas laissé de commentaire.DOUGLAS M.
The U haul chino messed up my pick up at 10 pm. I had to drive 25 miles to get the truck. I also paid 60 more dollars because of this. UHAUL CUSTOMER Service Department didn't even care about it. The Supervisor refused to talk to me. Worst exp ever!!!!!!zhong W.
You should check your vehicles thoroughly prior to renting out. We rented a van that appeared to have no damage, however, after loading and taking off to our destination we heard loud noise from the passenger window. We stopped to check and discovered there was damage to the passenger door. We literally had to travel with the window down the entire trip (almost 300 miles) and unable to use the air! I called U-Haul prior to leaving town and the day after return. I was told to take pictures of the damage and that a supervisor would call me back. Three days later and I am still waiting for that call!!Susanna J.
Le client n'a pas laissé de commentaire.Millicent C. | Expérience générale
Le client n'a pas laissé de commentaire.JORGE G.
Le client n'a pas laissé de commentaire.Ryan M.
Le client n'a pas laissé de commentaire.GASPAR R.
The guy who helped me was very efficient! Merci.Lisa P.
Once i dropped the equipment two of the employees were playing on their phones in the hitchbay area and once they saw me disconnecting the auto transport came to prosses the return. the return are was dirty with a lot of debris from other equipment.. Yo need more discipline.GERMAN C.
The pickup truck I rented was dirtyELEAZAR C.
Le client n'a pas laissé de commentaire.ANTONIO C.
I'm old with a bad back and arthritis. The staff found me a storage unit close to the entrance on the first floor. Now that's going the extra mile to help the customer and I greatly appreciate it! This is one of the reasons why I go with U-haul before any other truck rental or storage rental company.Theodore G. | Expérience générale
Staff was helpful and efficient.Alexandre G.
Le client n'a pas laissé de commentaire.ALEXANDR P.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.QIFA H.
Le client n'a pas laissé de commentaire.Danny L.
Le client n'a pas laissé de commentaire.diva V.
The truck was so dirty and nasty inside. I had to clean it. The windows were nasty dirty. There was a sidewalk tire piece cut and I didnt notice it till I returned it. I was given a truck with a messed up tire and dirty inside.Arturo N.
The mobile process is time consuming and not easy/ simple. Would not use that service againBRENDAN C.
Muy buen servicioMartha H. | Premières impressions
Le client n'a pas laissé de commentaire.HIGINIO L.
Le client n'a pas laissé de commentaire.HECTOR O.
3 tires were completely worn out. I was sent to another location in Covina to trade it. At Covina the inside cab was filthy. Took 2 hours total to pick up truck!Bertha I.
Jacob was very helpful and friendlySean M.
Le client n'a pas laissé de commentaire.FRANK L.
No comment on dropoff locationJames L.
Everything went smooth and easy drop off!.MANUEL V.
Friendly staff, truck was clean and problem freeCharles S.
Storage facility's access hours and office hours were too inconvenient, but the staff were friendly and helpful. Longer access hours is the most important. I had my storage for 15 years started back in 2005. I definitely had a pleasant experience getting a storage unit at u-haul city of industry.CHARLES S. | Expérience générale
Le client n'a pas laissé de commentaire.RINA S.
Le client n'a pas laissé de commentaire.MARK C.
Le client n'a pas laissé de commentaire.MICHAEL C.
Great service... Thank you Ruth...BEN M.
Le client n'a pas laissé de commentaire.MARK C.
Le client n'a pas laissé de commentaire.Fernando G.
Awesome and efficient process.Sixto N.
Le client n'a pas laissé de commentaire.Sean M.
Le client n'a pas laissé de commentaire.JOSE M.
Le client n'a pas laissé de commentaire.Linda F.
Le client n'a pas laissé de commentaire.ROSEMARY M.
Make check-in process fasterLILLIAN H.
Muchas gracias por todoIvan R. | Expérience générale
The employees were helpful and friendly.Cindy G.
Everything was greatERNEST G.
Not sure, everything went well with no issues.autumn brook F.
Le client n'a pas laissé de commentaire.Jose C.
Le client n'a pas laissé de commentaire.Brian L.
Le client n'a pas laissé de commentaire.ferdinand D.
Le client n'a pas laissé de commentaire.Daisy M.
Le client n'a pas laissé de commentaire.NING Z.
The access hours are 2 additional, which is a welcome bonus, from when I was originally a customer, 20 years ago. I also like the little swap yard in the downstairs lobby area. What a great way to help others with stuff you don't need, such as bed frames, that others might, plus, it also helps the environment, by upcycling.Veronica T. | Premières impressions
Supper easy and fast .Edward V. | Online Move In
Everyone I talked to was extremely helpful and informative about my truck return and the storage rental. The manager made sure we were aware of how the contract worked and potential extra fees at check out to avoid any surprises. Excellent location, would come back.Rosa E. | Expérience générale
Le client n'a pas laissé de commentaire.Margarita hi C. | Online Move In
Le client n'a pas laissé de commentaire.EDWIN L. | Expérience générale
Le client n'a pas laissé de commentaire.Khristine B. | Premières impressions
20 minutes to process a return for a lock the first time. Not even the manager knew how to do it. Had to come back a second day and wait thirty minutes in line while they handled one person. Then was just ignored. Manager and employee just kept chatting. Have never seen such awful service in my life. Is this because I'm Asian?BRIAN Y. | Premières impressions
Le client n'a pas laissé de commentaire.Michael B. | Expérience générale
Le client n'a pas laissé de commentaire.Tessie M. | Expérience générale
Everything was great!!!GENARO L. | Expérience générale
Well doneChi N. | Expérience générale
I’ve been helped by majority of the guys there and they are all awesome and so helpful.Ieisha H. | Expérience générale
I'm giving you guys one star because there's no option for 0 Stars. Which is exactly what I would rate my experience service I was given at Valley U-Haul Storage you guys refuse to let me get my itemsNagisa F. | Premières impressions
From the moment I walked in I was greeted with friendly customer service and taken care in minutes! Awesome staff! highly recommend this place for storage needs.Joseph D. | Premières impressions
Great storage units and friendly staffMattia D. | Premières impressions
Overall, it was a positive experience.KATY E. | Expérience générale
All good.Wally R. | Expérience générale
Thank you thank you for helping us especially the manager you guys are great I appreciate it. Michael McCarthyMichael M. | Expérience générale
Had to pay a whole month, when I only needed two days before moving things out. Money does not transfer transfer to other service within the facility. Disappointing for those of us that need the fundsAl Velia A. | Expérience générale
Timing and access could be bettershreshtha A. | Expérience générale
Thnx for helpful and courteous attitude.Alicia R. | Expérience générale
Took too long to finish the paper work to pick up the U-Box. I arrived one hour prior to the closing hour and was told that there is licensed forklift driver to take out my U-Box.Shuhai S. | Expérience générale
Customer service is great and friendly. 100 percent satisfaction guaranteedMathew T. | Premières impressions
The staff was very friendly. And very knowledgeable. Made sure that all my questions were answered before I left. Excellent service à la clientèle. Highly recommend this place.Miguel P. | Réservation
Excelleny serviceLeonidas T. | Réservation
The sales guy was excellent he help me a lot...virgina f. | Réservation
This location will NOT be recommended for future moves and WILL NOT be recommended by friends or families. The supervisor was not helpful and not willing to assist me with my cash refund. The worst..Dominique L. | Réservation
I wish to thank Ruth E. for her patience, understanding, kindness, compassion as both an employee and a person. Ruth actually cares about her Customers.RANDY A. | Expérience générale
I was very satisfied withe the overall setvice i was given the 2 1/2 years the length of my stay.SUZANNE F. | Expérience générale
Exceptional staff service, courteous and helpful. Thanks to Ruby, Quintin, George and the restbof the staff. I will highly recommend Uhal City of Industry, CA ED venegasEDGARDO V. | Expérience générale
Experienced some of the worst customer service of my life. The GM was at first no where to be found, then extremely unhelpful, and then outright rude. I will not continue to store my things here.Madison C. | Réservation
I have nothing bad to say. They were always helpful and pleasant to deal with.Adam Joseph B. | Expérience générale
For a facility that big and busy did not have vending machines to get snacks and refreshments while there. Had to leave the premises if I wanted that convenienceJAVIER C. | Expérience générale
U-Haul is a good place for save your properisesJose C. | Expérience générale
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