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James H.Customer Reviews for U-Haul Moving & Storage at Valley Hi
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were great nice location. Diffently use them again.
Art P.Aucun
PAUL K.I find it very convenient and the staff was so helpful am happy with the staff
Marcia G. | Premières impressionsThe staff was friendly
Rodney H. | Expérience généraleAlmost painless experience and a lot cheaper than the competition (PODS and Packrat) due to the smaller sizes available. Easy pickup, easy loading, easy drop-off, showed up when promised, picked back up when promised. Pretty painless DIY experience.
Charles C.Easy to get to, clean and customer service was excellent
Darla F.Easy online reservation. Easy pickup and dropoff.
Douglas E.Nice location but short staffed at 8am waited in line for 40 minutes, next time will try self checkout.
Cindy C.Windows and windshield dirty in and out, inside could have been cleaned a little better.
Daniel A.Ronnie Locke was so kind and helpful, cant thank him enough for his positive attitude
Haley R. | Premières impressionsDropped off unit a day early and following day someone called asking why I had not brought the u it back. Told them I already dropped it off. They were confused and had to go looking for the trailer which they finally found…
Matt H.Ronnie was an excellent representative and helped me out with my storage rental.
Jonathan D.Awesome and friendly customer service the staff was amazing
Daniel R. | Premières impressionsAssistant manager went above and beyond!
Anna W.The crew were very helpful and respectful.
EDUARDO S.Amical
Brenda A.Not very professional or prepared for their costumers
Gabrielle R.Knowledgeable store reps. Attendant didn't know
Jose G.All of the employees were super nice, helpful, patient, and most of all competent! extra shout out to Kevin, they all made my move just a little less stressful!
Amber C.The people working at this location were courteous, but I had a problem with the overall experience. I went to U-Haul online and filled everything out to include the pick up location of my choice. It changed the day before Pick up to this location which was not convenient. When I picked up my equipment, I didn't receive the dolly or moving blankets that I ordered so I had to go back and get them (they were polite, apologetic, and waved the rental fee for that equipment). When I got on the road, it was 110 degrees and the blower motor for the A/C and vent did not work. I roasted for the duration of my 1600 mile drive which was a miserable experience. Overall, customer service members were polite, but the equipment was not properly maintained.
Douglas T.The kid working for them is very rude, unprepared, and lazy.
Lindsey D.Money wasn't returned
Carnel D.Surprised that despite submitting all my information beforehand on-line, the information had to be resubmiitted at the store. The clerk was quick about it, but it seemed unnecessary.
Brian N.Customer service was poor and the gentleman up front were rude and snappy. I'll go to a different u haul location next time
collin D.Everyone was so nice and helpful
Brenda A.The staff was great!
Wanda S.Rien
Roy R.I never got a receipt
mark O.Excellent staff and service. Keep up the great work!
Kendra B.Several employees at this location went out of their way to ensure i had a moving van. I had to reschedule and they made the transition very smooth and professional.
StephenT C.Very personable and accommodating. Quick service.
Kenneth R.s/o
Tony W.The staff was very friendly and helpful, made sure everything worked perfectly!
Al S.Better communication... I reserved my uhaul for 2 days and they called saying I didn't when I have paperwork on it. The person that called was very rude to me.
Nicole T.I felt the experience I had and the friendliness of the staff was above expectations. It was quick and easy to make my return as well.
ROBERT C.Awesome service!
Alan C.The general manager was amazing!
Jennifer J.Better training for employees, they were nice but they put us in danger
Hanna G.Very personable, professional, and helpful!
Jaime T.I would like the number to corporate please
Sheria K.staff was unfriendly and and rude
Nicholas M.friendly and helpful location is near highways clean building professional Across from Amy's Donuts - Perk on your way to / from stop by for the yummies
cynthia P.Nothing friendly and helpful staff, and great services no hidden fees everything was discussed before I was on my way!
Alexandria M.The man behind the desk was more worried about his other customers when I am right there Infront of him. Poor customer service to say the best. The man outside hooking up the trailers was a lot more professional.
jordan F.People were not very friendly. I felt like I was just 'next in line'. The trailer was very old and creeky. I could not tell if it was damaged or just very used. I felt very uncomfortable.
KEN S.Great friendly service!!!!! Simple fast easy check in. If I need a uhaul in the future I will definitely rent from this location again.
DENISE F.This is the only place I will rent at. Management is awesome and they always take care of me. I don't mind driving across town to use this location.
Daniel J.Excellent service, manager was great. Overall great experience, keep up the great work
Stephanie S.This location was quite the opposite to the pick up location. The staff was very active and hardworking. They were patient and caring and helped us correct the mistake of the pick up location. I really appreciate everyone here and i hope they can know how much they truly helped my family. Thank you thank you thank you!
Edward A.Rented truck for 2 days to move, but right after I got home with the my realtor called because closing was delayed until next week. Was still charged over half the rate for 2 days, even thought I only had the truck for an hour. Not happy about it, but oh well. Instead of UHAUL getting a smaller amount today + two days next week, they're getting what I was charged today and I'll be going with a different company next week.
Wyatt S.It was easy to rent and agent was very helpful.
Juan E.Easy, affordable, nearby...what else Cann usually ask for?
Victor R.Excellent service à la clientèle.
jaritza M.Keep doing what are doing! Customer service was great too!
Debra L.Employees were great! Great service would highly recommend
Eric M.Drop off was quick and easy, thanks.
George T.