Customer Reviews for U-Haul Moving & Storage at Verona Road

7632 évaluations

4716 Verona Rd   Madison, WI 53711
(Just South of Home Depot)

(608) 807-0402

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(608) 807-0402

4716 Verona Rd
Madison, WI 53711
(Just South of Home Depot)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great team of customer service professionals. Easy to work with and get the job done.

Oscar M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
3

THE LOCATION I USE NEVER ANSWER THE PHONE NEVER YOU HAVE TO BE ON HOLD FOR AT LEAST 35 MINUTES BEFORE SOMEONE CAN ANSWER THE PHONE LOCATION IS OK HOURS COULD BE A LITTLE LATER THAN 7PM

Tori G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek T. 
Évaluation :
3

INVEST IN AN ELEVATOR!!! Please.

Forrest B.  |  Premières impressions 
Évaluation :
5

Friendly staff. Professional.

DARIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danielle B. 
Évaluation :
5

Trying to get through on the phone on Sunday was impossible. I was on hold for 43 minutes and finally hung up. All I wanted to confirm was that they were aware that I dropped the trailer off overnight.

LEON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro A. 
Évaluation :
3

Don't have an issue with the location. I ha e issues with the handling of my reservations and will no longer be using uhaul for one way moves after 2 very poor experiences.

MICHAEL B. 
Évaluation :
5

Some one to speak spanish

MANUEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

The staff was great and very helpful.

Meagan G. 
Évaluation :
2

Horrible customer service. After calling and gathering information before making a reservation we were told all the wrong stuff. So by the time we went to pick the truck up we had to make multiple trips back and forth to this location before even getting the truck. They changed our reservation time and was very rude when they called. Was very rude in person when we picked the truck up. Not to mention we were charged an extra 20 $cuz yalls website wasnt working for after hour drop off which would have never happened had we not been misdirected when we called before making our reservation.

DONJAY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIE P. 
Évaluation :
5

Fast easy pick up and drop off. No hassles.

CARLOS J. 
Évaluation :
4

Wow! Your online reservation procedure now is sure detailed and time consuming. But, I get it that that does save me time when I go to pick up the trailer. My problem was that I wanted to change from renting one style of trailer to another style, and the website had no way for me to do this. So I drove to the U Haul dealer and he was very helpful.

John E. 
Évaluation :
5

My only complaint is with the online system. Pickup of the truck online was stuck in waiting for approval. The staff at this location intervened and sent me on my way.

ARTHUR P. 
Évaluation :
3

I'm hearing impaired. And the rep it was less than accommodating and irritated I had to ask for every question to be repeated. The trailer I rented had a piece of metal that protrude it out the side that damage to my daughters 2 000 $mattress it was the only little piece that protruded on the entire trailer I've never had this issue before when I shared my experience I was just brushed off I don't feel that U-Haul cares about me as a customer just wants the money for the recruitment rental.

STEVEN S. 
Évaluation :
4

Quick and simple, thx

CARL H. 
Évaluation :
3

The 6x12' trailer w/ramp had dirt and debris from the previous renters. It did not impact my use though. I've been renting from Uhaul for years and would have gladly sweeped/blown it out. However, the Madison area now has an invasive spieces of “jumping worms” and did not want to risk introducing them to our property. We will rent again from Uhaul. The staff were helpful and curtious. Merci.

Roland and W. 
Évaluation :
5

Rien

SHANTYA D. 
Évaluation :
5

Merci

Tim M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHERINE L. 
Évaluation :
5

Only problem is we had heavy pieces and our unit was upstairs elevator would have been so ideal in getting things upstairs.

TINA W.  |  Premières impressions 
Évaluation :
2

not be overcharged

GREGORY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

You're doing great- keep it up!

Henry L. 
Évaluation :
1

I am not one to complain, however communication for delivering my pod was extremely poor. I was unable to schedule a time with the traffic office because I was always on hour long waits when I would call. My pod was 8 days late and I was never notified that it was going to be delayed. I had to physically drive down to a shipment center to find out that my pod was not being delivered on the day I had scheduled it. I was also told I was going to be refunded 50 dollars a day for the pod being late and that has not been refunded at this point. I have also tried to call the supervising manager in my area and when I call the number that has been given to me, it does not call that person directly. I have been redirected numerous times when I try to contact them. To improve the experience, the communication MUST be better! There is no reason that I could not be notified about the delay. This tremendously impacted my living situation and I could have made other arrangements if I didn't have to physically go to the shipment center every other day to check on the status of the pod. I should have been contacted the moment the the company knew my pod was going to be delayed. I am extremely disappointed with my experience. Miscommunication like this should not happen from a larger company.

Christopher C. 
Évaluation :
5

Great staff. Excellent customer service!

Patrick L. 
Évaluation :
3

Running lights on our trailer didn't work and UHaul employee had no other trailer or replacement available and did not know how to make them work. We had to use our hazards at night in order to be seen.

Joseph B. 
Évaluation :
4

NOT HAPPY WITH THIS SYSTEM RETURNED 1 WEEK EARLY GREAT TRAILER BAD BOX

terry G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter F. 
Évaluation :
4

While the pickup and drop off employees were nice, some of the people I talked on the phone with were not friendly and they couldn't answer my questions regarding where my box was. Also my box was really late and it was a big inconvenience on my schedule, and not only that once our stuff arrived in denver we never received warning call about when our stuff had arrived. Like they said they would. UHaul has no problem charging an arm and a leg for services, but I was not impressed with the receiving side of the experience. Having only 24 hours to get our things out of the box was a rush when they were late and the date our things were delivered was on a bad day and not on a agreed upon day.

Mattie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS L. 
Évaluation :
5

Smooth drop off

Linda S. 
Évaluation :
4

Quicker check out timing. I waited 20 min for someone

Todd S. 
Évaluation :
1

I have had extremely positive experience with Ben who took the extra time and effort to fix wiring after hours to get me going next morning. Next morning - terrible experience with one staff member who said ‘I am not going to give you the motorcycle trailer if you don't bring it back by 7 tomorrow morning'. Manager was very helpful and professional in dealing with the situation. What would have a great abs positive experience turned out to be a bad one, attributable to one bad apple.

SHREEDHAR R. 
Évaluation :
5

Staff well trained and very knowledgeable

Jim R. 
Évaluation :
5

I would rather comment that the entire location provided exceptional service for the entire rental process. Pickup staff had my best interests in mind as they worked through the details of the order and the drop off staff was very courteous. The online U-Haul ap was extremely useful and made the rental experience a breeze. Thanks to the entire staff.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH S. 
Évaluation :
1

Phones at my storage facility are always forwarded, can't speak to anyone on time, contract was not forwarded to me, can't set up auto pay, half of the staff i speak with in person or on the phone are good, the other half have a bad attitude and are not knowledgeable or helpful. The man who helped me out on site was great, everyone else has made this process difficult and cumbersome. Online chat was not helpful

Adam H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUANGCHANH K. 
Évaluation :
5

We had an excellent experience with the U-Haul containters. We would recommned them to others.

Deirdre M. 
Évaluation :
4

Was disappointed that Uhaul does not pro-rate monthly fee. Had to pay a full month for only using storage for 3 days.

David G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel T. 
Évaluation :
5

Vacuum and dust the interior. Wash the exterior.

Martha M. 
Évaluation :
5

Brenton checked us out - assisted us immediately and had a fun personality . His customer service was excellent in treating us as a valued customer and we walked away knowing we rented from the right place! Thank you !

KEITH R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Helpful, friendly staff

Allen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN B. 
Évaluation :
5

Great equipment and the service quick and easy.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR C. 
Évaluation :
2

The truck itself was poorly maintained and made “clunking” noises while driving. There were no straps to rent, and none were included in the truck. Finally, the location itself was not safe for COVID. The service desks were in a dead-end pathway, such that after talking to the staff member, you had to walk past every other person in line. Multiple staff members, including ones handling the trucks and talking to us in the parking lot,, wore their masks on their chin only, exposing their mouth and nose.

MEGAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERRON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IKE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN C. 
Évaluation :
5

Let customer know where to drop the Keys after hours when closed. What time they close. I rented a cargo Van Uhaul. At that time i didn't know what time they closed when I rented the Van. It was 5 hours before they closed. Never was told where drop box keys was. And what time they closed. I was lost at the Uhaul parking lot. I left the Van parked with keys left inside the Van. Horrible experience that Rental day

Jose T. 
Évaluation :
5

The reservation process online should be streamlined- too cumbersome. The experience at Verona Rd U-Haul was exemplary!

Henry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas C. 
Évaluation :
5

Have the gas tank full instead of 7/16th full, makes it difficult to judge how much to add or not.....

George J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen E. 
Évaluation :
3

Customer service sucked. No instructions, no rules explaining ac lined. Cost prohibitive.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Very friendly and accomodating.

Molly O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adric K. 
Évaluation :
4

advertise the real price - not the 19,95 $ - can't rent for that.

KATHLEEN W. 
Évaluation :
3

There was on gentleman that was very helpful another gentleman was very rude and he didnt seem to want to do his job.we were not informed of the milage fee staying the same no matter the day we tried 2 to 3 times to pay on bill they wouldnt take the money my card got screwed up in the system my wifes card didnt work either the rude one almost demanded we bring diffrent card oh and before all that when we first got there to pay on bill and they looked me up he rudley said we were lucky we stopped in because they were about to report it stollen and we had called in everyday we needed extra time.plus wouldnt let us pay on the bill so by not letting us pay on bill because card didnt work we ended up spending more on gas milage then was needed im very discusted with the lack of information attitude by the employee threat of arrest me and my wife are both disabled and suffer from severe stress and anxiety and depression this experience has just made me and my wifes stress level increase i feel cheated and was treated rudely im seriously thinking of consulting a attorney for the mental stress this has caused us we live on a fixed income and that bill was outrageous your employees need better training and customers need to be more informed of what you will be billed and them refusing to let me pay on the bill was just wrong i will be calling corprate office on monday

Paul P. 
Évaluation :
2

I was quoted by three different people and told those individual the exact same story and was quoted three different prices which I'm not sure how that's capable. There are very disconnecting always worried about their phone Reading their texts and responding to the text right in front of you while you're trying to get your guys's service it's a little rude but maybe I'm just old school

KESHIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg M. 
Évaluation :
5

Very good rental experience!

Craig L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Very efficient and very professional!

Scott S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

AMANDA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICK H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAMONTAE J. 
Évaluation :
5

This location gets it. Friendly and helpful staff.

MICHAEL P. 
Évaluation :
5

It's my first time using Uhaul box and I was a bit skeptical after reading the Uhaul reviews. But overall Uhaul made my moving out of state a really great experience. Customer service always helped to answer all of my questions. What was even better was that my Ubox arrived 5 days earlier than what was schedule. All my items arrived the same way I packed them in the box. Nothing shifted. Would definitely use Uhaul Ubox again for moving assistance in the future.

Sandra Y. 
Évaluation :
5

Make sure that you give or send a receipt to the renters i did not get one and make sure that were you are going to drop off the trailer make sure that they can take it I had to take the trailer back to another place not the one that I wanted to drop it off at

RUSSELL M. 
Évaluation :
4

They refused to print my final receipt and only by email, not acceptable!

Horacio M. 
Évaluation :
5

Door to truck frozen shut - not real adept in how to free it - I took hammer across snowy and icy edge & freed the door

MITZI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTIAN R. 
Évaluation :
4

There should be some way to rent a truck for a shorter time period than a full day. I paid for a 10' truck for the price for one day even though I only used it for an hour. The price I paid was still relatively reasonable, but it is frustrating to have to pay the full 19,95 $ when you have the truck for a fraction of the time.

MEGAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth J. 
Évaluation :
3

waited a good while to have trailer taken.

GABRIEL T. 
Évaluation :
1

One of the employees was extremely rude. When I made a comment about how inefficient the check in process was, he asked "Do you want to rent here or just leave".

JAN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T. 
Évaluation :
2

My code to access the building does not work. I was not told that the main doors would be locking soon after arrival, making moving my belongings very difficult. If another customer didn't have the smaller door propped open, I would have lost everything I own.

Michael G.  |  Online Move In 
Évaluation :
5

The Management and staff were very helpful and professional it was a pleasure working with them.

Eddie G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett G.  |  Expérience générale 
Évaluation :
3

Manager never replied to multiple messages. Did not honor a refund for a late payment for setting up automatic payments.

ROBERT W.  |  Expérience générale 
Évaluation :
5

This place is super clean and secure! Appreciate that there are hand trucks and carts available for use. All that's missing is freight elevators for the 2nd floor. Very impressed.

Debbie M.  |  Premières impressions 
Évaluation :
5

The staff is definitely friendly and courteous.

paula r.  |  Expérience générale 
Évaluation :
5

Your storage is clean, safe and good

lawrence n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donjah T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary k.  |  Premières impressions 
Évaluation :
5

Randy went over and above to make our experience smooth and uncomplicated. Great customer service very friendly.

Michael H.  |  Premières impressions 
Évaluation :
4

Need more staff

Bradley S.  |  Premières impressions 
Évaluation :
5

There were some problems with the online setup and I was becoming very frustrated but Randy helped me straighten it out and calmed me down. Randy provided excellent customer service and compassion. He saved me that day.

Roberta G.  |  Premières impressions 
Évaluation :
5

The staff at the Verona Road U-Haul storage facility were fabulous. I was always able to get my questions answered by a friendly and helpful employee. And the facility always felt clean and safe.

Bennett R.  |  Expérience générale 
Évaluation :
5

Will always come back to store my personal belongings again.

Victor N.  |  Expérience générale 
Évaluation :
5

The best professional customer service. I will be using them n recommending them to everyone.

DONNA C.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

DONNA C.  |  Premières impressions 
Évaluation :
4

The employees were always helpful. However it seemed under staffed when I needed assistance at times. The facility is in the process of hiring based on signage at the location which may alleviate this issue. All other interactions and experiences were excellent.

Michael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joan w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pujin N.  |  Expérience générale 
Évaluation :
1

I am giving a 1 star because i am being charged for a storage unit and late fees even though i never had the need for one and never had a reservation for one. I have been to the physical location 2x to deal with the charges and called 2x. Every time i am told it is taken care of but i still keep getting a bill. And now late charges.

Paige F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P.  |  Expérience générale 
Évaluation :
1

They failed to have a truck that I reserved ready. Can't get ahold of anyone at the building. Tried to make me drive an hour and a half to do a walk through of a storage unit during a pandemic. I will never go through Uhaul because of these experiences.

daniel g.  |  Expérience générale 
Évaluation :
1

1-initially you gave me a unit on second or third floor. I'm 50, I can't hall a couch and chair up 2 flights and down a very long hallway. I asked for a closer one and there was one available. Thank goodness. But why did I have to ask. Person should have recognized my lack of muscle power 2- my card never worked after hours 3- when closing account, I was in a hurry as I rented a pick up truck and I was being charged. Your person was in the bathroom for a very long time and there was nobody at the check out desks. I was waiting 5 plus minutes. Thankfully Menards didn't charge me the 10 minutes I went over for the truck rental. And my card didn't work picking up my stuff and your person was very slow walking to let me in. Train your people to hustle. Overall a very bad experience.

Lynette M.  |  Expérience générale 
Évaluation :
5

My only issue was that it said it was a first floor split level. So it's on a second floor and had to climb stairs. I didn't realize that. But we were taking stuff out of our unit during access hours when no one was there and accidentally locked our keys/key card inside the building. Adam was super nice helping us get back in the building. Would definitely use the facility again. Thanks Adam!

Cheri A.  |  Expérience générale 
Évaluation :
1

With the low employment rate, better employees could be found. Are you under-staffed, or is every one in the break room? Do you pay them a living wage? In any case there seems to be very poor moral. Ok, the puddle in the back of the truck wasn't water, it was motor oil. I cleaned that mess up. And, are the key cards not activated? Alarms going off everywhere. An employee said don't worry. Remember, moving is very stressful. You made it worse. Also, when picking up the truck early in the morning, it was a total surprise that we needed to call someone! Unacceptable. I could go on. Bad experience all around.

David K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betsey I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pujin N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE W.  |  Expérience générale 
Évaluation :
1

The U-Haul website does not make it clear that reserving a unit online only saves some basic information to your account. Reserving a unit online does not guarantee that they will have that unit available for the dates you selected. My "15 minute" check-in took one hour... and I was at the front of the line. The new staff was very confused about basic check-in procedures and I had several unpleasant encounters. Would not recommend going to this location!

Lauren W.  |  Premières impressions 
Évaluation :
5

Very helpful staff. They also did a good job with Covid 19 protections.

Heidi A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim V.  |  Expérience générale 
Évaluation :
3

Storage facility met our needs. My only issue is we paid for the last months rent and only used the storage unit for one week of the last month. Monthly rent should be prorated when that happens. I asked the local place and they said to call U-Haul. I called U-Haul, and they said to check with the local place. I have now been told that the rental contracts don't state that. Very unfortunate, especially during Covid times when things are tougher on people

Charles H.  |  Expérience générale 
Évaluation :
4

Staff was friendly and check in was easy. Only issue was that I didn't realize that a 1st floor split unit was not on the ground floor. Instead they should just say it's on the 2nd floor. I've never rented a storage unit before so I have learned a few things.

Cheri A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEEANN G.  |  Expérience générale 
Évaluation :
2

Was originally given the wrong unit, manager did not seem to have great customer service skills. Was instead given an upper level unit even though I had reserved a street level unit since my parents are quite old.

Ryan W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine K.  |  Expérience générale 
Évaluation :
3

I didn't appreciate the lack of not being notified about the water leakage. You can send me emails and charge me late fees but not one notice of a water leak. Clothes and furniture got damaged. Had l not been moving out l would have never known or been informed. My personal property smells and is damaged.

Sonya L.  |  Expérience générale 
Évaluation :
3

I reserved a unit online on Monday and went in on Wednesday, the date I'd chosen to start my lease, only to be told that the unit had already been rented. What's the point of reserving a unit if the reservation doesn't mean anything? Why even bother having that feature on the website? The location was what I was looking for and the staff were helpful and patient with my frustration so I rented a similar unit upstairs but not having the original unit I signed up for was a big disappointment. We move into our house we won't be using Uhaul for any other of our moving needs due to this.

Andrew K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helen M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd B.  |  Online Move In 
Évaluation :
3

Generally happy with it. While the facility is well lit, the storage unit itself is not and since we had a unit at the end, it was very dark, thus requiring us to bring a light in on each visit. The hours for access is also inconsistent with signs. You think you can access it anytime with the key card but that only opens certain doors and outer doors are locked. The unit has a mouse trap and there's definitely some rat droppings when we moved out. On our last day to move out, our unit was locked as if we did not pay the rent and we did. Staff apologized and did not know why that was the case. All in all, I say it is an OK experience.

khiang s.  |  Expérience générale 
Évaluation :
5

At this location you could use more employees at times. Adam does a great job for how many employees he has.

Matthew K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James K.  |  Expérience générale 
Évaluation :
4

One thing that was a bit unnerving was that several times while I was unloading my things, there were people standing around smoking, Asking me personal questions, not moving anything, just hanging out. One man followed me in to use the bathroom and told me he worked there as a security guard, though he c was not in uniform.

Rebecca s.  |  Expérience générale 
Évaluation :
2

Rude employees. They smile in my face and laugh at me not very far from me! Staff at the front desk can't speak clearly and gave me wrong info twice.

Jameel D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grace K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marysol O.  |  Expérience générale 
Évaluation :
1

Someone locked my unit within two weeks of rental. I was on a deadline to move out of my house and this caused a significant delay because none of the staff could find the key to remove the lock. I've experienced long wait times when contacting the office, as well as long waits in the office despite there being an abundance of employees in circulation. I would hesitate before using this service again. In fact, this was the entire reason I moved the contents of my home to a location over 45 min away.

DAVID K.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and helpful, very willing to help us alter our moving plans after COV became an issue. The free storage was exactly what we needed.

Karen T.  |  Expérience générale 
Évaluation :
5

I rented the storage unit a week ago. I completed the rental agreement online and it was very easy. They emailed me the code to get in along with information on my locker. When I showed up, the locker was clean and empty with a lock waiting for me inside. So far, I'm very pleased with the experience.

Collin D.  |  Online Move In 
Évaluation :
3

the employees are sitting and talking and do not pay attention to their work I checked them by asking them a question and they hung up on me that is not coming from the facilities everything is coming and very comfortable thanks

Jose O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary G.  |  Expérience générale 
Évaluation :
5

I was very satisfied with my services from U-Haul. I will for sure use you again.

Herman B.  |  Expérience générale 
Évaluation :
5

It would be nice if there was a prorated fee for move-out before the monthly due date.

Suzanne W.  |  Expérience générale 
Évaluation :
5

The associate was very knowledgeable & extremely helpful. If I had to do it again I would, not to mention it was @ the very last minute for us both & was a success. Thanks UHAUL!!! 

April W.  |  Premières impressions 
Évaluation :
5

It's great and easy and affordable

Theresa S.  |  Expérience générale 
Évaluation :
5

Great job

Debra R.  |  Premières impressions 
Évaluation :
5

Very friendly, courteous, and professional staff. I had a great experience renting trucks, and a storage locker with U-Haul and would highly recommend their services to others.

Steven E.  |  Expérience générale 
Évaluation :
3

I appreciated the quick check out process.

Mark F.  |  Expérience générale 
Évaluation :
5

The whole experience was very convenient. Ozzy at the desk was competent, helpful and friendly. Also the storage locker was in good condition. My stressful move-out situation was made better. Merci!

Karin Z.  |  Expérience générale 
Évaluation :
5

Clean and convenient.

russ h.  |  Expérience générale 
Évaluation :
4

Good services.

Summer L.  |  Expérience générale 
Évaluation :
3

Quite disappointed with a few things. Hours are limited, not the 24 hr access promised in all the emails I received. No loading/unloading dock for heavier objects.

khiang s.  |  Premières impressions 
Évaluation :
5

Merci.

VALERIE K.  |  Expérience générale 
Évaluation :
5

This location is very well lit, clean and your storage is safe. You don't have to worry about your things going missing and the location was perfect. The staff was always helpful and nice.

Victoria F.  |  Expérience générale 
Évaluation :
5

Outstanding facility. Fabulous staff. Customer focused; knowledgeable; flexible You made moving and storage an exceptional experience.

Jeff S.  |  Premières impressions 
Évaluation :
3

We found cardboard boxes with chewed holes through the tops, it's too early to tell if we have damage to the contents, have not unpacked all yet. Additionally mouse droppings observed in the unit.

Jerilynn C.  |  Expérience générale 
Évaluation :
4

👍

Osman G.  |  Expérience générale 
Évaluation :
5

When we had a problem during the move,,U-haul stepped up and helped make things as easy as they could be. I was very impressed with their service both nationally and at Verona Rd. Thank you

John B.  |  Premières impressions 
Évaluation :
2

CSR was very robotic, telling me all the rules & regs, what kind of lock I'm REQUIRED to use (although none were in stock to sell me, so "get one somewhere else"). Don't feel like a valued customer...

Thomas E.  |  Premières impressions 
Évaluation :
5

The storage locker we selected was everything we hoped for, and more. The only "want" would be to have elevator access to the second level, but we were told that they were restricted from doing so.

Jude S.  |  Expérience générale 
Évaluation :
5

Easy access 24/7 and good customer services. Will be in ny short list if needed in the future.

Mohamed H.  |  Expérience générale 
Évaluation :
3

I wish you all did some type of prorated amounts especially for 7 days or less. If you did the rating would be 5 stars.

Zakiya C.  |  Expérience générale 
Évaluation :
1

College move week. I was confirmed w/ a 3 day rental that was ultimately denied, forcing me to move my daughter out, unload truck into storage, rent another truck, load again & move her in. Terrible.

susan r.  |  Expérience générale 
Évaluation :
4

Merci.

Gary K.  |  Expérience générale 
Évaluation :
5

I've used the facility for years. I've never been disappointed.

HOWARD S.  |  Expérience générale 
Évaluation :
5

Had nothing but amazing service over the past years with the staff and my unit. Staff always went out of there way to assist.

Paul O.  |  Expérience générale 
Évaluation :
5

Pratique

Jim G.  |  Expérience générale 
Évaluation :
5

It was just what we needed

Elizabeth G.  |  Expérience générale 
Évaluation :
5

Ben was extremely helpful and went above and beyond for us!

Domianna L.  |  Premières impressions 
Évaluation :
5

Good location and service.

Paul J.  |  Expérience générale 
Évaluation :
4

Wait times at the counter were long. Need more people on for busy times and maybe someone other than counter person should get trucks for people.

Mark A.  |  Expérience générale 
Évaluation :
4

Adam was very helpful, attentive, and patient

Stephanie S.  |  Premières impressions 
Évaluation :
4

They seem a little understaffed, but their service was very good and they're attitude was great!

ANN S.  |  Premières impressions 
Évaluation :
3

My experience would have been fine, but the issue was the closing out. We called many many times. WE used the storage 2 days paid for a month. somewhere communication was lacking. The manage was awful

Lamonte C.  |  Expérience générale 
Évaluation :
4

A nice place

Joshua S.  |  Expérience générale 
Évaluation :
5

We first went on a busy Saturday and were lucky enough to have Ben McCabe help us. Patient, helpful, and good-natured despite the people waiting, he was great. Ben Bowman and the Gen. Mgr. very ok.

sally v.  |  Premières impressions 
Évaluation :
5

Just pay Xtra for access 24 hours raise to much the unit price and also so bad not having elevator for the second levels. So at the end I pay Xtra for be at the first floor and have 24 hour access.

Ricardo V.  |  Expérience générale 
Évaluation :
2

After permitting loading dock use for storage move-in, we were denied dock use for move out. No good reason offered. Cost us much time and $$. We spent over 10 $K in 2 1/2 years. NOT ACCOMMODATING!

Denis B.  |  Expérience générale 
Évaluation :
5

They help me out with everything, highly recommended

Mabel V.  |  Premières impressions 
Évaluation :
5

thanks for keeping my stuff safe :D

KRISTOFFER G.  |  Expérience générale 
Évaluation :
5

Very satisfied with this place of storage!!

Cheryl M.  |  Expérience générale 
Évaluation :
5

Staff are friendly and helpful and keep the facilities clean.

Judi M.  |  Expérience générale 
Évaluation :
5

Good experience

carlos j m.  |  Expérience générale 
Évaluation :
5

I thought the staff was amazing.

HEIDI JO D.  |  Premières impressions 
Évaluation :
4

Emailed general manager twice about final move-out procedure, and received no responses, so had to ask in-person. Often find a lot of debris [nails/screws/broken bits] in parking lot near entrance.

Erik S.  |  Expérience générale 
Évaluation :
4

Nicole's service was professional and outstanding.

James S.  |  Expérience générale 
Évaluation :
5

The staff at this store are especially helpful and respectful.

JoAnn B.  |  Expérience générale 
Évaluation :
4

Merci!

Iran R.  |  Expérience générale 
Évaluation :
4

Very good experience

PATRICK O.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful! Adam and Danielle had to help me on multiple occasions and very much appreciated promptness and thoughtfulness on their part.

kristen m.  |  Expérience générale 
Évaluation :
4

Access/loading area was dirty, trashy and Icy the whole month I was using storage. Thank you for the free month locker with the trailer rental.

Timothy F.  |  Expérience générale 
Évaluation :
5

Clean facility, helpful staff. Uhaul should have a lock buy back policy, or a bin to put the used round locks, like a lock recycle or donation. I don't have a need for such a big lock anymore.

Kristen P.  |  Expérience générale 
Évaluation :
5

Thank you for a great place for storage.

MARY E.  |  Expérience générale 
Évaluation :
5

Used UBox for Delivery

Thomas L.  |  Expérience générale 
Évaluation :
5

Happy with costumer service, but desappoint with the upstairs storage was a little low cost. Is a bad trick to get more money. A storage with stairs seriously? Anyway have to pay more now

Ricardo V.  |  Premières impressions 
Évaluation :
4

No problems; people were easy to work with; the service was on time and the rental unit was in good condition.

PAULA P.  |  Expérience générale 
Évaluation :
3

Size was slightly smaller than indicated. Thank you for the complementary month rental. Staff was helpful and accomodating.

Timothy F.  |  Premières impressions 
Évaluation :
5

everyone was very helpful and friendly!! thank you very much!!! :)

Amy S.  |  Expérience générale 
Évaluation :
5

Wonderful communication and customer service!

Gayle H.  |  Expérience générale 
Évaluation :
4

Friendly and helpful staff made the rental process easy. Any questions or concerns I had regarding the storage unit or check-in/check-out were addressed and timely answered.

Michelle K.  |  Premières impressions 
Évaluation :
4

Aucun

George D.  |  Expérience générale 
Évaluation :
4

Rien

George D.  |  Expérience générale 
Évaluation :
5

Staff was friendly and made sure everything was taken care of before leaving us with the unit.

Chrystal W.  |  Premières impressions 
Évaluation :
5

Staff were ALWAYS helpful and friendly.

Peter K.  |  Expérience générale 
Évaluation :
4

We moved across the country and used the U boxes. Our U boxes arrived earlier than expected. Would use them again!

Caitlyn S.  |  Expérience générale 
Évaluation :
5

Great convenient storage

Nan Z.  |  Expérience générale 
Évaluation :
4

no comment

darrell B.  |  Expérience générale 
Évaluation :
5

Very helpful & friendly staff! Facility clean, easy access & convenient location. Definitely would recommend.

Jacquelyn B.  |  Expérience générale 
Évaluation :
5

We would use again for temporary storage.

Sarah L.  |  Expérience générale 
Évaluation :
5

Clean, secure, well lit

Janice W.  |  Expérience générale 
Évaluation :
5

Great facility with a fantastic staff!

Charlene S.  |  Expérience générale 
Évaluation :
2

I asked the manager for a lower level storage, he said it wasn't any! I feel like I was racially profiled because I'm African American.!! When I called and got it, he said it was for VIP people!!?? 

Chanita F.  |  Réservation 
Évaluation :
5

After 3+ years I had a great experience. Even when I lost my key a couple of times the staff was very helpful. It was great when they went to the swipe cards vs a code I had to memorize.

LINDA A.  |  Expérience générale 
Évaluation :
5

The facility was well lit and clean. The employees was all friendly and nice with smiles.

Earl R.  |  Expérience générale 
Évaluation :
5

Greatly appreciate the help with receiving a shipment and moving to locker. Staff are excellent!

Michele B.  |  Expérience générale 
Évaluation :
4

The Madison facility was very good, but the entire U-box experience was a nightmare. Different operations do not talk to each other, the website is always totally out of date regarding my orders, etc.

Herbert L.  |  Expérience générale 
Évaluation :
1

Worst experience I've ever had. Company doesn't care about its customers at all. Not only do you need to work on your customer service you need better people that actually care and management.

Valerie K.  |  Expérience générale 
Évaluation :
5

Nice

Reginald L.  |  Expérience générale 
Évaluation :
5

Improvement would be allowing large double-doors to be swipe-card accessible 24 hours. Not easy getting a sofa or other bulky item through a small single door just because it's after 7pm (5pm on Sun)!

Stuart T.  |  Expérience générale 
Évaluation :
4

The delivery driver was very helpful and came on time for pick up and drop off.

Christina K.  |  Expérience générale 
Évaluation :
5

The only complaint I have is about other renters. There are times when only one or two carts are available. Other people take the carts to use at the other end of their move.

ERNEST P.  |  Expérience générale 
Évaluation :
5

Everyone at U-Haul Verona was very helpful and professional. Best moving experience I've had.

Kevin F.  |  Expérience générale 
Évaluation :
3

The payment system is not the friendliest. Paying a full month ahead complicates the customers' plans when moving.

Hilda S.  |  Expérience générale 
Évaluation :
5

Excellent

nay h.  |  Expérience générale 
Évaluation :
4

We stored there for 3+ years and it was a good experience.

JEFF Q.  |  Expérience générale 
Évaluation :
5

I've rented a storage unit here a couple times. Both times have been a pleasant experience and the staff i interacted with were friendly. If I needed a storage unit again, I would come here again.

Arianne T.  |  Expérience générale 
Évaluation :
5

Super pleased with the location and accommodation of this location, only recommendation is when a customer makes a reservation for a storage unit, please be sure the unit available when they arrive.

Casey C.  |  Expérience générale 
Évaluation :
2

Very confusing website, not updated regularly.

Herbert L.  |  Réservation 
Évaluation :
5

I only dealt with Nicole, who was responsible for dropping off and picking up our U-Box containers, and she was fantastic. Prompt, communicative, professional, and really made the experience perfect!

Christopher P.  |  Expérience générale 
Évaluation :
4

Na

Jonathan H.  |  Expérience générale 
Évaluation :
5

Everything was great!

EMILY S.  |  Réservation 
Évaluation :
2

Work with banks to change coding of payments through your website so full amount is charged one time. Not half then 2 to 3 weeks later the other half. Losing check payments a frequent occurrence.

ANGELO M.  |  Expérience générale 
Évaluation :
5

Customer service was excellent.

Gina K.  |  Réservation 
Évaluation :
1

lines too long. People leaving due to how long it took to get help. I didn't have a choice because I needed a storage locker.

David J.  |  Réservation 
Évaluation :
5

customer service people were helpful and friendly

Brett G.  |  Réservation 
Évaluation :
2

I went to let someone know about a unit whosr door was open next to mine as a courtesy. Didn't remember my exact unit number so he looked me up in the system. Couldn't find me. RUDE!

caryn m.  |  Expérience générale 
Évaluation :
5

The Uhaul box storage worked exceptionally well for us. The staff was incredibly helpful and efficient both with storing Ubox and taking it out. Merci.

Laura o.  |  Expérience générale 
Évaluation :
5

Nick was great and restored my faith in Uhaul after a LONG string of disappointments/broken commitments while moving/downsizing/shipping for the past several weeks. Thanks for getting my Uboxes to me!

James R.  |  Expérience générale 
Évaluation :
5

No complaints at all. Just needed a bigger locker and one a little closer to home.

ERIC C.  |  Expérience générale 
Évaluation :
5

My daughter was renting a storage unit here & when she passed away the staff was very helpful & compassionate in helping my family manage her unit in a secure-clean location.

MICHELLE N.  |  Expérience générale 
Évaluation :
5

Staff here are very helpful.

Todd L.  |  Expérience générale 
Évaluation :
4

Safe secure storage .

Jim J.  |  Expérience générale 
Évaluation :
5

This location was very helpful and processed our u-box order with ease!

chris b.  |  Expérience générale 
Évaluation :
4

Everything was seamless and easy

Emma M.  |  Expérience générale 
Évaluation :
3

1. No freight elevator or elevator of any kind. 2. Access problem. GM doesn't call back. What's the point of having our listing an after hours number to give the people the illusion someone will take

AXEL C.  |  Expérience générale 
Évaluation :
5

.

Saul S.  |  Expérience générale 
Évaluation :
3

My experience with U haul was positive.

Sandy D.  |  Expérience générale 
Évaluation :
5

Our driver for our UBoxes (Nicole) was fantastic! She was very friendly and willing to work with us to find the best locations to set them. She is the reason we would do this again. Thanks Nicole!

brian m.  |  Expérience générale 
Évaluation :
5

Had a space there for one year, coming in and out frequently. Was very satisfied on every level.

Stefanie R.  |  Expérience générale 
Évaluation :
5

Storage unit was great and the manager was Awesome!

felicia m.  |  Expérience générale 
Non reviews have been submitted for this location.

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