Customer Reviews for U-Haul Moving & Storage at W Kingsley Rd

883 évaluations

11383 Amanda Ln   Dallas, TX 75238
(From West I-635 take Jupiter exit Passed Jupiter on right at Amanda ln)

(214) 340-4331

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(214) 340-4331

11383 Amanda Ln
Dallas, TX 75238
(From West I-635 take Jupiter exit Passed Jupiter on right at Amanda ln)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Though it was hot

Eunice N.  |  Premières impressions 
Évaluation :
1

I didn't work directly with the personel at this location because I did the 24/7 pickup but the experience was horrible! So many issues. It took me over 2 hours amd 30 minutes, multiple calls with Uhaul phone reps just to get the code for the lock. I lost money because I was not able to move on time. Completely unexceptable and I will never use Uhaul again. I will also let everyone I know about my horrible experience

GERARDO JR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maricruz T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE M.  |  Expérience générale 
Évaluation :
4

Good job

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R.  |  Online Move In 
Évaluation :
1

The ‘engine' light was on and the Uhaul drove horrible. It felt like it would breakdown at any minute.

HEATHER M. 
Évaluation :
5

Keep doing what you been doing

Rose A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAROLYN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEREDITH W.  |  Premières impressions 
Évaluation :
4

It’s very inconvenient to have to use an access code or an access card during business hours every time you have to go in and out of the doors unloading your stuff that should just be disabled during business hours I understand after hours and also the elevators they close immediately you don’t even hardly have the time to move your stuff in it Took longer to move in then it should’ve

Jacklyn S.  |  Premières impressions 
Évaluation :
1

Stood outside for hours trying to pickup. Manager walked right past me and didn't offer any help because maybe it was after hours, but the number they have listed is for after hours to the manager and that was going straight for voicemail. Went the next day to pickup my truck and the assistant manager basically admitted that the general manager said he was going to wait for my call to give me the code and keys for the vehicle. Very unorganized location! I would try to avoid this location for after hours pickup

David M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher C.  |  Expérience générale 
Évaluation :
5

Awesome 👍🏾

Martin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATASHA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HUMANITARIAN HANDS C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH C. 
Évaluation :
5

It was easy and very expedited as service. I like this location. I am customer in this location since 2005.

Kandengi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AZARIA H. 
Évaluation :
3

Wasn't told to have the truck clean when return. They charge me 20 $for cleaning

Saw L. 
Évaluation :
2

The truck drove terribly. I called up to the location during store hours 3 times and no one answered. Later that day the rental truck ended up breaking down. We had to call roadside assistance and wait.

SIDNE P. 
Évaluation :
5

They attended me well, very friendly.

Antonio G. 
Évaluation :
5

Mr. Ron Holley was very courteous and walked me through the various service options. He also gave me tour of the facility which was a tremendous help!

Barry H.  |  Premières impressions 
Évaluation :
5

Na

Teresa J. 
Évaluation :
5

This was the best storage experience that I've ever had! Ron was incredible to work with. Thank you so much for everything!

Brett S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R.  |  Premières impressions 
Évaluation :
5

I love this UHaul facility. It's very clean & the manager is so polite, helpful & professional. He explained everything & we are so grateful

Gladys B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M.  |  Expérience générale 
Évaluation :
1

The price to use 43 miles was unbelievable plus truck is not actual size.

DANIEL D. 
Évaluation :
1

Not a good place to store anything. They never answer the phone. Phone calls are always being forwarded to the call center. It took them quite a while to enter my correct information so I would get alerts as to when my bill was due. This caused me to get a late fee which, when I requested a refund, they ignored. I had two storage units and forgot to pay the bill on one of them and they locked my card preventing me from getting to the storage unit that was up to date as well. This place is just a disorganized mess.

bradley c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana p.  |  Premières impressions 
Évaluation :
5

Service was excellent. Truck was perfect

Laurelle S. 
Évaluation :
5

The truck was clean but it drove like crap needs an alignment really bad. The lady at the store was very nice and helpful. I think her name was daphne

Timothy N. 
Évaluation :
5

Mr. Ron is Amazing. A Godly Man full of compassion.

Edwin A U.  |  Premières impressions 
Évaluation :
3

Aucun

joey S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa G. 
Évaluation :
5

no comments

Sonja F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felisha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RO L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNA T. 
Évaluation :
5

I love Ron the manager! After 7 months we couldn't help but build a bond ❤ God bless you Ron and if i ever need another storage I'd pay another 450 to the movers to put it back

celessia T.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NYCOL K. 
Évaluation :
5

Ladies working helped me quickly and they were nice too. You could tell today was a busy day for them but they were professional and courteous.

LALETA C. 
Évaluation :
3

Return equipment process is flawed. The system needs to be updated.

Sandra L. 
Évaluation :
5

Great service, clean facility and equipment

Claudio A. 
Évaluation :
5

The tire sensor on the truck needs to be fixed.

Aquarius C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NYCOL K. 
Évaluation :
5

The Staff and the Place are great. Thank you. Cant wait to do business again.

Ilya H.  |  Expérience générale 
Évaluation :
5

Ron offered excellent customer service. Genuine, friendly and helpful. Even called to confirm my time, when I had made aN AM/PM mistake on My Reservation. Have rented from UHaul many times, and Ron was the best! Merci encore.

Judith Karin G. 
Évaluation :
5

The manager was a friendly guy willing to help out as much as possible. Great Guy

Betty H.  |  Expérience générale 
Évaluation :
5

very good fast helpful

Lee H.  |  Premières impressions 
Évaluation :
5

Ron was so helpful and nice to work with!

Brett S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn G.  |  Expérience générale 
Évaluation :
5

The guy working there is the coolest.

Ilya H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marquita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta W. 
Évaluation :
5

The manager of this facility went above and beyond to make sure we got what we needed. There was a uhaul.com glitch that prevented them from getting us the van that we had reserved. Out of their control. But, he went in an rented us the next largest vehicle at the same price. Great guy

Jeffrey P. 
Évaluation :
2

I patronized this location in January with no issues & was very happy with the service . Unfortunately, yesterday was not a repeat occurrence. I waited over 30 mins for my truck to be “cleaned” despite having made a reservation several days prior. The gas tank was below 3/4 full and there was a low tire pressure sensor that had not been dealt with. Also the key fob battery was dead. I would not have normally been too concerned about these matters, however on this particular day I was driving a bit of a distance and I didn't want to worry about a tire getting flat on my journey or something else going wrong since it seemed like the truck was not thoroughly checked or serviced recently. I was told this location is under new management so I understand some slight hiccups associated with that. However, I won't be utilizing this location again if this is the precedent that is being set.

Chelsea H. 
Évaluation :
5

I had the best experience with Sharon on Friday. She was professional and helpful. I love this location after my first encounter with Mr. Ron last year and I've been coming there every since. This is my UHAUL location for life.

Silvia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra L. 
Évaluation :
1

The gentleman working was profoundly rude and seemingly lacked the desire to provide customer service. It was dissapointing.

KATELIN,VICTORIA B. 
Évaluation :
5

Very professional, prepared, and knowledgeable. Not much to do to make this better. Keep up the good work!

Gary G. 
Évaluation :
5

Sharon White has been and continues to be amazingly cheerful, helpful and professional. As my family has moved into a home and sold 2 homes within 2 months, we have rented 3 Uhaul's and every time was a breeze with Sharon. Thank yall!

Darren S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EHIgIOdE I.  |  Expérience générale 
Évaluation :
4

The climate controlled areas could be cooler. It was 80 degrees inside. I prefer 73 or cooler. But its personal preference I guess.

Shauna T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamika C.  |  Expérience générale 
Évaluation :
4

Y'all have a great GM! She was very helpful through out the process. Glad I chose this u haul location.

lynch g.  |  Premières impressions 
Évaluation :
5

Sharon was awesome. She She made my trip to U- haul easy and quick! Will definitely recommend this location!

Marilyn C. 
Évaluation :
4

Sharon White was welcoming and helpful throughout the rental process. She answered all my questions, walked around the truck when I asked her to review some marks prior to renting, and just generally put me at ease. Thank y'all again!

Darren S. 
Évaluation :
5

Ron is very nice and caring. I recommend using this uhaul to my family and friends.

Ave T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn B.  |  Premières impressions 
Évaluation :
5

great customer Service!!!!!! Sharon is awesome she make sure my experience with U-Haul was great thank you Sharon Mrtn for being a great for being great with your customer service I will come back to see you again

DEMARCUS P. 
Évaluation :
4

This question is for the corporate office, but I would like to know why my order 22727242 got canceled. I placed this order a day or two before I needed the van, but when I arrived at the location I could not find the order in my app. Additionally, no email was sent to me. The store manager was very nice getting me setup, but this slowed my plans. Additionally, the store manager was not able to get into the canceled order to provide an explanation.

Vernon M. 
Évaluation :
5

COVID got us all messed up. But it was fine while I was there.

Brendan P.  |  Expérience générale 
Évaluation :
5

I mean, all things considered it was great service.

Brendan P. 
Évaluation :
5

Absolutely wonderful in all aspects of my experience.

Craig L. 
Évaluation :
5

I can't think of any improvements needed. I am so happy with Uhaul. If you all offered movers to help move that'll be great, lol.

Varenda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel G. 
Évaluation :
5

Employees, equipment, everything was top-notch. I could not ask for friendlier, nicer people to rent from. I had a van for 9 days and would certainly rent the same equipment at this same location again if needed. Not a large busy location. I kept the vehicle a couple of extra days - they called me by name each time we were in touch.

Earl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

uduak u.  |  Expérience générale 
Évaluation :
5

This was a very good experience. The store manager is nothing short of a Angel in the form of a man....

Roderick M. 
Évaluation :
5

I love Mr Ron he's the best Going forward this will be the only U-HAUL location I use

Silvia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald W.  |  Expérience générale 
Évaluation :
5

After a very arduous and problem filled move, the staff at this location made moving in smooth as silk. They were extremely friendly and helpful. If I need storage again in the future I will be using this location.

Jonathan D.  |  Premières impressions 
Évaluation :
5

Great service!

Andrew O. 
Évaluation :
1

The person at the counter who helped me used horribly offensive language. Specifically he said Mother F...er 3 times, and retarded 2 times in the 5 minutes i was waiting for him to finish with another customer. This is unacceptable behavior from anyone working a service desk. I cannot see going back to this location again. There is a clear need to move this person to a position where no customer will ever interface with them.

Daniel L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamarcus D. 
Évaluation :
5

I went to pick up my van on my mobile app at 6 AM. However this service was not available at this location so I had to wait an hour til 7 for them to open.

Tim A. 
Évaluation :
5

The staff at this location is awesome!!!

Juanita F.  |  Expérience générale 
Évaluation :
5

The attendant who checked me out was really cool. Sorted out a verification mess, that another location didn't want to deal with.

Miller H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea H. 
Évaluation :
5

The service was great! The truck was clean and and full of gas. They made it easy! I would definitely recommend this location.

Kenneth R. 
Évaluation :
3

The person who checked me in was extremely unfriendly and not very helpful. The person who I spoke with over the phone and the person who processed my rental in store were outstanding.

Simon H. 
Évaluation :
5

I have been in the hospital off and on for the last month, and U-Haul was kind enough to help me phase out of the facility after many years of being ther. It is the cleanest and nicest place ever!

FRANCES B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
3

The agent Damien was a great help and very friendly.

Leisha A.  |  Expérience générale 
Évaluation :
5

Excellent customer service experience. Thank you so much!

LESLIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
3

The equipment was incredibly clean! The staff member who assisted me was very helpful. He was actually quite busy but I listened to his interaction with each guest and he never once let on that he was busy. Great positive attitude!

Niki C. 
Évaluation :
3

Y'all can improve the prices and extra charges for mileage. That is something y'all can take away completely

Dajah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
5

Everyone was incredibly friendly. Quick and easy!

eric s.  |  Premières impressions 
Évaluation :
3

Door was broken to storage unit and allowed outside people to get in. I had trouble with my key to enter into the gate two times. And had to be given a new one.

Hannah S.  |  Expérience générale 
Évaluation :
5

He was very friendly and helpful gave all information needed thank you

fredaria b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa B. 
Évaluation :
2

Why no credit for the extra fuel I left in the tank Truck delivered late due to use by staff to deliver trailer to others. Waited an hour after reserving for a truck at 8 am. No credit or payment for late delivery Only a quarter tank of gas in truck when I picked it up After registering for pick up on line, I had to repeat it all at counter Return app kept dropping off and took long time. Truck worked fine. Service very poor

ron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia C. 
Évaluation :
4

Nice place

KIRA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Habib O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marla D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Herbert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Y. 
Évaluation :
4

Always there when I need them, Yesssss Thank You.

alden W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

C L F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMIR M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Precious P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Van T. 
Évaluation :
5

Great customer service at the location

Lashira B. 
Évaluation :
3

I was using a tow dolly and in mid highway the left tail light flew off ! Totally unsafe ..

edgar C. 
Évaluation :
5

Ron was super friendly and helpful!!

Emily B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal A. 
Évaluation :
5

Very busy day , need more workers available in the evening. But the experience was very good. No complaints.

Kynsasha G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JASON W. 
Évaluation :
4

Although the facility was temperature controlled, it was will pretty warm in there.

lanette l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
1

my property was stolen due to your lack of security, and then Uhaul took no liability for and even claimed they were not negligent in anyway like it was my fault and I did try to resolve my issues!

NIC S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony R. 
Évaluation :
4

I want to thank all the managers I have ever dealt with at Amanda Ln location. They all worked with me during my time there. Thanks again

KAREN A.  |  Expérience générale 
Évaluation :
5

This is my second time renting from your facility and your employees have been nothing but courteous, friendly and helpful. Merci

Kimberly G. 
Évaluation :
5

Could not have been better. Great experience and staff.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley M. 
Évaluation :
5

Only thing I didn't like is if you have something refunded it has to be put on a card even if you paid with cash.

Tanisha S. 
Évaluation :
5

It was a great

Rachelle l.  |  Premières impressions 
Évaluation :
5

Mr Ugo and Mr Ron is the best

Danny M.  |  Premières impressions 
Évaluation :
5

Very nice gentleman I got treated with a lot of courtesy and respect there should be more attendents like at this location that was always smiling more people should get training from this gentleman.

Senaida c.  |  Premières impressions 
Évaluation :
5

This was our first time using a storage facility and we were very pleased with the level of customer service, cleanliness and structure of the facility. Thank you Ron, for a smooth experience.

candace t.  |  Premières impressions 
Évaluation :
5

Truck was very nice and clean.

Barbara S.  |  Premières impressions 
Évaluation :
5

The App was very handy and walked me through each step easily. The service staff was also helpful in getting me started with the app.

Nancy C.  |  Premières impressions 
Évaluation :
1

The employee at this facility Is very rude and very manipulative and a liar. The African guy that was there at first was very helpful and very nice.

Melinda E.  |  Premières impressions 
Évaluation :
4

The issue I have with all the employees is that the pricing system was never fully explained to me by anyone which resulted in my card being invalid at the gate and a bit more hassle than necessary.

Christiana B.  |  Expérience générale 
Évaluation :
5

Very nice employees

Deborah K.  |  Premières impressions 
Évaluation :
5

Very helpful staff. Easy access to the storage unit.

Joseph F.  |  Expérience générale 
Évaluation :
5

Very helpful and loved how the employee help us

Candy B.  |  Expérience générale 
Évaluation :
5

I want to express a heartfelt thank you to store manager, Dawn. I had made a PTP and was set to pay when my family suffered a huge tragedy. Never have I ever experienced such kindness.♡♡

KIMBERLEY M.  |  Expérience générale 
Évaluation :
5

The staff were very friendly an would tell other people about you lady an will use yall storage facitly again an thanks you guys

Jamarcus K.  |  Expérience générale 
Évaluation :
3

Relatives helped move items from the unit. Rat droppings were sighted; they should have taken photos and reported this to the U-Haul office. Please fumigate your place. I stored rat-free items. Now?

Rosa E.  |  Expérience générale 
Évaluation :
5

Best storage in Dallas

Carron W.  |  Expérience générale 
Évaluation :
5

I'm a lifelong customer

George C.  |  Expérience générale 
Évaluation :
5

The supervisor that was their on Saturday to help me was very respectful an I will tell anybody about her service an look forward to using them in the future also.

Felisha B.  |  Réservation 
Évaluation :
5

Very good customer service

Eternity A.  |  Expérience générale 
Évaluation :
5

Sales Rep was very kind

Elizabeth H.  |  Réservation 
Évaluation :
5

I am a very satisfied customer of about 3 years. The facility was always clean, climate and pest control were always in order and every employee I've met there were always nice and friendly!

GREGORY H.  |  Expérience générale 
Évaluation :
5

I loved the staff so much. They were so helpful and friendly

shatara h.  |  Expérience générale 
Évaluation :
3

I would recommend a friend to us U-Haul moving and storage.

WILLIE M.  |  Expérience générale 
Évaluation :
5

I truly enjoyed the whole experience from the owner,staff and facility they went above and beyond the call of duty for me. I would recommend this facility to everyone who inquires about a storage.

Leigh Ann P.  |  Expérience générale 
Évaluation :
4

Good place

Travis B.  |  Expérience générale 
Évaluation :
5

This experience with U-Haul was amazing they were so helpful in the moving experience! The staff was accommodating with all my family needs to store our things until we could move into our house!

Mike C.  |  Expérience générale 
Non reviews have been submitted for this location.

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