Évaluations des clients U-Haul Moving & Storage at Waco Dr

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Make sure tires have air. Rt rear outter dual wheel was flat noticed vibrating at 40mph+ after picking it up.

It's kinda hard to see where the Customer Service checkout counter is when first entering the office; maybe have a big overhead sign?

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My reservation pick up was changed to a different location. I can't understand why the truck couldn't have been taken to the location we chose. Also, employees need to be re-educated on the insurance policies. We purchased the SafeMove policy and were told that it covers EVERYTHING. I specifically asked that, in a case example, we pulled into a gas station and hit the awning, would that be covered ? We were told yes, it covers all damage and liabilities. This was not the case. We had a small accident and clipped the side of our apartment building - I filed a claim and was told that the insurance only covers the truck - NOT any other damage or liability. The insurance policies are not clear and the employees need to be fully aware of what is/is not covered. This will be our last move with Uhaul.

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An awesome experience and we will do business here again.

Very nice staff!!!

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Don't change a thing. I love y'all's customer service. This is the only location I use when I do move.

friendly staff with smiles

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The manager was great. He went above and beyond to help us with our move.

Great Service

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Every thing was excellent, I have used this service several of my moved and service was excellent.

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Our experience was smooth and easy. The gentleman who helped us, believe his name was Cedric, was polite and efficient. Thank you.

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The staff were very helpful and professional. The process was was fairly and easy. The price was as expected.

Easy clean fast courteous.

Always helpful and friendly!

I secured the rental online. When I got to the store I had to provide DL and Sign papers and authorize charge. Why did I do all of those things online to only repeat once at the store? Waste of my time as well as stores time.

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Great customer service

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The guy at this location is always helpful. As long as I've had to move and that goes back to when I've came home over 20 years ago this location is who I use.

In and out in no time. Great service.

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With the current pandemic going on people are very concerned about their health. During multiple visits I have seen and interacted with some employees not wear masks to protect those of us dealing with them. The guy who took my last rental when I was returning it was not wearing a mask at all. This made me very uncomfortable as he was not social distancing either. I handed him the keys to the truck and tried to distance myself as quickly as possible. To me this shows a lack of respect or lack of courtesy to those of us who are customers. I probably won't visit this particular location for future needs because of that.

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Thanks you for making sure my rental was the right size for what I needed. You went above and beyond!!!

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One of the employees was not wearing his mask correctly and was coughing throughout my time inside the store.

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Best U-haul location I have ever used. When family or friends ask which location to use in Waco, I always recommend this location.

We have lived in many parts of the country and used UHaul services locally, this Waco location has always provided excellent service

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The only thing is yall guaranteed that I had the van reserved and when I got to the location yall didnt have it. But the guys working there have great customer service and attitudes. Definitely will use uhaul again

Moving can be stressful, but so can dealing with customers who have unrealistic expectations of a location that has been a staple in the area since 1977. Despite my coming in right before closing time I was treated with respect and kindness. David was knowledgeable, thorough and patient. I had zero problems with returning and was treated the same as before. Please be mindful of the things that can be out of their control that can lead to a "negative" experience. Good customer service can't be taught and good people and help can be hard to find.

They were efficient and extremely helpful.

Credit card system kept crashing. Took over 15 minutes just to pay.

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Good customer service

The guys were awesome and professional. The online Che kin made everything a breeze.

The employees were very respectful and helpful

Telephone reservation system required a very long hold time.

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The trailer had a badly worn tire. The process to pick up the trailer was terrible and took forever even though I had done all the stuff on line to speed up the process supposedly.

I ordered a 17' truck and appliance dolly TWO days online before my scheduled pick up date of this past Saturday at noon. I get there to be told “there have been no appliance dollys returned. You're gonna hafta come back tomorrow at 9 am and see if you can get one.' What happened to the guarantee....? The man would not do anything to remedy the situation until I applied heavy pressure for him to call elsewhere and find me an appliance dolly. Would not use this location again after this.

Excellent customer service will recommend to family and friends

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At time I can't think of anything . Everyone was nice and friendly.

UHaul used to be my go-to for any truck rentals, but next time I will call around to see if there are any better deals. They have totally changed their policy for local rentals since I rented last. It was a lot more expensive than I expected.

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Wor oh era were polite and helpful.

Can't think of anything!

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Things were great. Don't really know how they could be improved.

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Great customer service and maintained equipment. Recommend this location.

None

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