Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Uhaul team was super friendly and made sure the unit was clean and ready. Great customer service! Todd Pittsburgh
Don't get me wrong. I love U Haul and have been renting trucks from you guys for as long as i can remember. I do have to say, the storage rental experience with you guys was not a good one. First off I reserved an outside/drive up unit but upon arrival i was informed by the girl at the office that there were no more outside,drive up units available and was given an inside 2nd floor unit and was told this the only unit available. There is a set of 12-14 steps you had to climb to get to my unit. This was excruciating having to move a three bedroom house having to climb these stairs with home furniture. This facility should be equiped with ramps. You guys supplied carts but what's the use of carts when you have to climb a flight of steps. Long story short this made for a very long and strenuous moving day and another one on the move out. Install ramps guys PLEASE!!!
Special thanks to the manager, Vince, for taking time explaining and showing the facility. We were impressed with the cleanleness of the storage as well as the bathroom available to the renters. It was cleaner than the average roadside restaurants.
A Lot customers were just leaving junk In the building but overall it was good.
Great service. Quick.
Your staff was courteous and helpful with every concern and questions answered efficiently. With Covid-19 they were consistent with social distancing and wearing your mask. Helen was very professional as well that particular morning crew.
Kevin and Kyle are tops!!!! You have a great team. Thank you UHaul~
I wish access hours were a little longer-7 p.m. is a little early. Maybe extend until 9. I don't really want to pay $10 more a month to have 24-hour access
Vincent went out of his way to take care of storage needs and he redeemed my opinion after an extremely poor experience in Atlanta. Thanks for all of your help Vincent!
Staff was EXTREMELY friendly and helpful. They all made my experience a great one. I will definitely be back next time I need storage.
The store managers provided the BEST customer service ever, specifically Vince. Thank you guys so much for making my experience Stress Free!
To Pittsburgh from Williamsport and our unit still had a "Customer ready" lock on it. No access until following day, trailer full of stuff attached that need stored asap. 7175747924.
Vince and Michael were a great help when it came to my storage, truck, and moving-help rental customer service. The level of their professionalism was great! I will definitely be a repeat customer.
Late fees liens too much money
Terrible experience. The facility seemed understaffed and was chaotic. After moving out I believe my account was not closed out, then it happened again the next month after it should have been closed
We appreciated Vince's efforts at helping us secure a spot for our truck camper. His staff was very friendly and supportive as well.
The U-Haul was over heating. Once I got to the drop off location I was assisted taking my car off the auto tow and my number ripped off. The storage was small and had bugs in the building.
Third rental here in recent months. I also had a storage unit. Overall the staff is friendly and hard working. Communication is good and the app works well too.
The workers are rude and not at all helpful. The storage units on the 2nd floor are hard to access, no elevator, and there were only 2 carts available. I definitely expected more and do NOT recommend.
It was great
antwan and vince were very professional and pleasant
I've never really had a bad experience with using U-haul
When I visited my storage locker all of my possessions were covered in Rat urine and feces. Ruined a $2600 leather sofa and chair.
The cost of the unit was way to much!!! 😢 I went to another storage company. The price is 2/3 less. The unit is larger. The facility very comparable The only bad thing was the cost.
I moved out of my storage June 2,2019. Not June 18. It took until June 18th for this to be resolved, after I had spoken to several people.
Vince and Mike did everything possible to make this simple!
Vincent B. (Manager I believe) was very professional, thoughtful and clearly cared about things here. I could tell he was working very hard to make things right for everyone.
Everyone was very helpful and very nice even the ones who wasn’t waiting on me I have already recommended the storage and I will definitely be back if I ever need storage or uhaul thanks so much👍
Professional Very helpful Clean
I apprecaite the fast service, the awsome storage and Vincent te Manager.
It was terrible. A lot of confusion and just was not organized at all. I have reached out to U-Haul corporate and have not heard from anyone and I will be reaching out to corporate tommorow.
The two gentlemen working the counter went above and beyond to assist me every time. I lost my card and they helped me promptly and with an excellent attitude. Excellent service all around!
Ok at 1st.Saw mice 3x. Sys dwn 1/31 Rep cant c my bill. No Mgr ret call 8x 4Ques. Climate Contrl weak. My stuff froze &damaged, Mvd Out 2/2 I ovrpd online, Mgr said no prorate no refund.Spot rentd 2/3
The staff (Donald) and facility at this location are excellent. Thank you!!!
Overall good experience
Mice destroyed the majority of my things. I felt like I was paying $230 a month for storage just to go back and find things damaged and missing.
I cannot say enough good things about my experience with uhaul at the Washington Blvd location in Pittsburgh Pennsylvania. The management and staff are excellent!!!
Bad
No complaints
Friendly staff.
I love the staff and they remain calm during very busy settings
Excellent service. Mark was very helpful. I would happily use this service again !!
Nice!
I was intentionally delayed, given undersized rooms on three different occasions, until a upper Oung men decided to do the right thing and eventually gave.me spacious toom. This intentional delays
none
Unorganized staff Rude staff Took 3 hours to get unit Worst customer service experience ever
It would be nice to see a pro rated per hour rate.
Easy access, clean, and secure.
Worst service.They are not aware about online orders.Did not deliver on time.Rude staff. I had to waste lot of time calling customer care just to figure out about my order.They overcharge & rip u off
