Évaluations des clients U-Haul Moving & Storage at Washington Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Washington Blvd

Cote générale :

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Antonio W.
Évaluation :

Le client n'a pas laissé de commentaire.

Dean H.
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Vincent and John were very helpful. It was the best customer service experience I have ever had. Very kind and full of energy. Would definitely recommend to anybody to come to this place

Derek G.
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The service was great and the GM Vince B. was very helpful and did everything he could to give me an excellent experience.

Jennifer T.
Évaluation :

The quality of the vehicle itself was poor. In need of an alignment, the steering wheel shook horribly when I got on the highway. After putting gas in the truck, the gas needle was all over the place. It shot up to full, then empty, then slowly rose to halfway, then back down to empty, before finally coming back up past the halfway mark. I sat for 3 minutes waiting for it to stop fluctuating (I have a 1:26 video of this happening). Upon arrival this morning to finalize everything, the guy at the counter couldn't find the key, and continued to ask if I was sure I put it in the drop box, which I assured him I had. He stated to me “well both boxes are empty, and my boss said he doesn't have it”. He walked outside, and never returned. So I stood there...waiting for him to come back. Another guy comes in, and says he'll help who's next. I asked “well did he ever find the key?” Apparently he did, because I was asked my last name, he typed some things in the computer, and asked if I wanted a receipt. I asked him “how much was it”, his reply was “a receipt will show you”. I showed him the video of the gas needle fluctuations on the vehicle, and to that his reply was “it's just a rental”. This rental was for someone else who choose this particular location, otherwise my business and money would've gone somewhere else. This is not the 1st time I've been disappointed in the service at this location, but it will be the last. The workers need serious attitude adjustments. They speak like robots, no hospitality. This is the closet Uhaul place to me, but I will absolutely go elsewhere next time.

Paul M.
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The U-Haul employee we dealt with was friendly and very efficient. Our only complaint is that he was not wearing a mask. Otherwise, very good service.

Melvyn W.
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Still have not received my $25

sarah B.
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Le client n'a pas laissé de commentaire.

Kenneth W.
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The associate that finally rented me the roll on trailer was good, but other than that my experience was terrible. I had a reservation for an auto transport for moving to another state and when I showed up the day of the move I was told there was no equipment available. I had already scheduled my utilities off and had to leave before the huge snow storm on Monday and was forced to leave my car behind in Pennsylvania. Super sucks. No good. Should've called me and told me. I even asked if there was anything available far away that I could go get, and got blank stares. Then i spent hours with managers on the phone and driving to multiple locations and they never even offered as much as a discount for the crazy inconvenience. Just bad.

sam E.
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Le client n'a pas laissé de commentaire.

Cynthia G.
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Le client n'a pas laissé de commentaire.

Leslie T.
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Easy access from anywhere in Pittsburgh--but especially the East End. Polite and capable staff.

Ethan S.
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More transparency of cost

Elfonzo W.
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Overcharged me and missing a ramp on both trucks ....on too of me not receiving my refund yet to when being told it would reflect in my account within an hour...very bad customer service!!!!

Joyce S.
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Nice Employee

Donna J.
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Le client n'a pas laissé de commentaire.

John F.
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Le client n'a pas laissé de commentaire.

Colleen K.
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None of the staff were wearing masks, despite signage indicating masks must be worn inside.

Michele R.
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Le client n'a pas laissé de commentaire.

Jon H.
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The site was easy to locate and well maintained. My only cavail was the difficulty in connecting the trailer to my truck.

Alneda R.
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No changes necessary and staff was professional!!

WILLIAM F.
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Le client n'a pas laissé de commentaire.

John I.
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This is a city location, so not ideal for pickup from the suburbs. It was the only location in a 50 mile radius that had a cargo trailer. The pickup and hookup were quick and simple. A new employee initially did the hookup and a seasoned employee stepped in and made adjustments so it was safe. We appreciated the extra effort. We also were sent many confirmation emails which gave us piece of mind. Would definitely recommend this location and the UHaul 800 customer service line. Also great folks and helpful.

Kevin T.
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All was perfect the guy that waited on me was courteous and professional

Jotie H.
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Le client n'a pas laissé de commentaire.

Karen H.
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Have lot cleared of snow.

Sponce C.
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Great staff

Nathan S.
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The people were great at the pickup location. The only thing that isn't good is the customer service phone line. Hold time is super long and I just kept getting transferred from one person to the next.

Amber C.
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Vincent and Mike were excellent!! Very nice clean truck and very good customer service

Jeffrey E.
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Le client n'a pas laissé de commentaire.

Natalie F.
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Great service, thank you

Arzetta W.
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everything was wonderful, but I did get the wrong size truck. I needed a bigger one but I wasn't guided or helped in the way for me to know what size to get. I scheduled on the phone. that would be a help if they could be more aggressive in that area.

Deborah A.
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Rasheed Baskins was truly exemplary of great customer service. He needs a raise!

Victoria F.
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Le client n'a pas laissé de commentaire.

Marette S.
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Nothing

Mary M.
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The computer system was down and everyone was scrambling to assist the customers waiting to pick up their rentals. Everyone was apologetic and working hard to get me in a vehicle in a timely manner. The van looked brand new.

Sonny R.
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The Best Guys for the job

Deborah A.
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Le client n'a pas laissé de commentaire.

Irfaan M.
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Have some good employees who can show some respect towards customers. The employee who attended me didn't had any respect towards me as a customer and was disrespectful.

Shane w. | Expérience générale |
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Vincent and his team were very helpful from start to finish. I would recommend them to all my friends and family.

John W.
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Le client n'a pas laissé de commentaire.

Sponce C. | Expérience générale |
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I am authorized U-haul dealer in Pgh, but due to unforeseen circumstances. I had to close temporarily, I've had to deal with the Washington Blvd. facility for over 18 months. Their Manager Vince Beviquila and Helen Terry and staff have been very accommodating and professional and have help us throughout our ordeal. I recommend them highly.

Michael Z.
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Le client n'a pas laissé de commentaire.

Jason C.
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Le client n'a pas laissé de commentaire.

Aleksandr R.
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Le client n'a pas laissé de commentaire.

Leslie G. | Premières impressions |
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The young man Perry was the most respectful person I have met. This young man went above and beyond his job. I hope Perry will go far in this company, he deserve it !!! If you need to rent anything from U-haul, please ask for this young man.

Darrell T.
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Keep up the good work

Jaffar A.
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I was charged more than the promised price.

Korea M.
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Le client n'a pas laissé de commentaire.

Lung J.
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Rasheed was very helpful.

Gerald L.
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Great experience

PAUL THOMAS L.
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Le client n'a pas laissé de commentaire.

James F.
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Rasheed was professional and time effective

Jesse N.
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The automatic checkout confused me as to whether the dolly in the truck was a “furniture” dolly it seemed like a regular dolly to me... so I accidentally said furniture pads which I didn't use...

Ronald C.
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Le client n'a pas laissé de commentaire.

Jeremiah W.
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Le client n'a pas laissé de commentaire.

Harold M.
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Le client n'a pas laissé de commentaire.

Dawnita H.
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Le client n'a pas laissé de commentaire.

Lerondell O.
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Le client n'a pas laissé de commentaire.

Andrea M.
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Le client n'a pas laissé de commentaire.

Herman S.
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Clean rental my pickup was dirty it just came back from rental they sprayed the steering wheel and door handles and gave it to me wet. The bed was full of pine needles the windshield had mud from gloves on the dashboard I'm guessing . I asked for a dolley this dolley had to be 25 years old horrible experience

Thalia G.
Évaluation :

The mobile check in takes forever. I would like to do more of the documentation and getting approved before arrival so I'm not standing in a cold parking lot for 20 minutes. I really appreciated that my gas gauge was corrected so quickly after I made a note when I returned the vehicle and my final charges were adjusted. That was great.

Shane w. | Premières impressions |
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Everyone was extremely helpful and I will continue to use them for all my moving and storage needs.

Steven K.
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Le client n'a pas laissé de commentaire.

A M.
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Got good advice on the correct sized truck to rent for my purpose. I have no recommendations for improvement --service was excellent.

Jeffrey M.
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Le client n'a pas laissé de commentaire.

Maurice G.
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Le client n'a pas laissé de commentaire.

Paul P.
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Le client n'a pas laissé de commentaire.

Sumio N.
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Gas meter reading at the beginning of rental is very inaccurate. It said it was 7/8 full when it was barely 3/4 full. I put 5 gallons of gas to bring the meter back to more than 3/4 full. When I consider I drove only 32 miles, it is only 6.4miles to a gallon. There should be more accurate way to inform customer how much gas is to be replenished prior to returning.

Anil Kumar Y.
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Le client n'a pas laissé de commentaire.

Jennifer C.
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The young man behind the counter was great: friendly, clear, helpful, and efficient.

Courtney F.
Évaluation :

I would like to recognize Mike Allen and the manager of the store. These guys were awesome! I am so sorry I forgot the manager's name.

Daja T.
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Le client n'a pas laissé de commentaire.

Chassity C.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

reena M.
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had a little trouble with steering. a lot of play in the steering wheel.. other than that the customer service at this location was great.

Lenel B.
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Le client n'a pas laissé de commentaire.

Amy P.
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Le client n'a pas laissé de commentaire.

Marc J.
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Le client n'a pas laissé de commentaire.

Sarah E.
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Le client n'a pas laissé de commentaire.

Trillum R.
Évaluation :

The person who checked in the vehicle was not wearing a mask

RACHEL S.
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Le client n'a pas laissé de commentaire.

Todd P. | Expérience générale |
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Friendly professional staff. Vincent and team are great. Todd Pittsburgh 15238

David B.
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Customer service was really good

Kathleen B.
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Le client n'a pas laissé de commentaire.

Brian H.
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Jorden was excellent. Very professional. So was the gentlemen next to him at the service counter. Give these two men a raise. Brian Hogan

TERRANCE B.
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Le client n'a pas laissé de commentaire.

Robert L.
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In out no problem.

Lorne B.
Évaluation :

Nothing! I thought the Non Contact rental process was flawless, easy, and convenient, and I look forward to the next time that I have to rent a truck 💯!

Sandra R.
Évaluation :

Michael Allen, the staff that helped me, required me to show my actual PA driver's license - last time I showed it on my phone which is legal in PA - Did UHaul change their policy on acceptance of state required ID?

Mauricio R.
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Le client n'a pas laissé de commentaire.

Shawnee Y.
Évaluation :

I have no complaints about today's service. They were both professional, polite and helpful.

PHILLIP F.
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I rented an appliance handcart and I did not get it. I would like a refund for that. It was also a challenge to find a uhaul that was there. Additionally the uhaul was not cleaned off from snow.

Bethany T.
Évaluation :

I am beyond happy with my experience! The staff was extremely polite and efficient. My pick up and drop off process was quick and efficient. My truck was very well cleaned off from snow too! Thank you for making my move an easy process!

GREG M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

jay b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Neil D.
Évaluation :

One employee was not wearing a mask

Steven N.
Évaluation :

Vincent Bevilacqua did a nice job. He is a good salesman. I bought a hitch from U-Haul. All n all he simply has a pleasant personality and made a number of suggestions which made my move to Florida fairly easy.

Joseph T.
Évaluation :

Unfortunately I discarded my notes by now & no longer have the phone reps name, hopefully he's listed on record. As I offer high regards of this reps friendly, exceptional professional assistance! A great gentleman! Thku!

Camalia P.
Évaluation :

I bought truck back at 749 pm put key in box. Hope I am not charged for additional day

Fheelan H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tatila B.
Évaluation :

Le client n'a pas laissé de commentaire.

Todd P. | Premières impressions |
Évaluation :

Uhaul team was super friendly and made sure the unit was clean and ready. Great customer service! Todd Pittsburgh

Roy E.
Évaluation :

Everything went very smooth from pickup until return. The staff was professional and helpful and the young man checked my vehicle back in, DJ was very courteous and helpful! As far as I'm concerned, there's nothing to improve upon at this time! Great job! Thanks

Joseph H.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew K.
Évaluation :

Vince & DJ helped me at pick up and drop off. They did a good job pointing me in the right direction. I didn't like the online pickup on my phone. It was slow and I had to enter information for a second time. The lot is big and Vince showed me where van was located and got the dolly for me.

Ronald M. | Expérience générale |
Évaluation :

Don't get me wrong. I love U Haul and have been renting trucks from you guys for as long as i can remember. I do have to say, the storage rental experience with you guys was not a good one. First off I reserved an outside/drive up unit but upon arrival i was informed by the girl at the office that there were no more outside,drive up units available and was given an inside 2nd floor unit and was told this the only unit available. There is a set of 12-14 steps you had to climb to get to my unit. This was excruciating having to move a three bedroom house having to climb these stairs with home furniture. This facility should be equiped with ramps. You guys supplied carts but what's the use of carts when you have to climb a flight of steps. Long story short this made for a very long and strenuous moving day and another one on the move out. Install ramps guys PLEASE!!!

stephanie l. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sumio N. | Premières impressions |
Évaluation :

Special thanks to the manager, Vince, for taking time explaining and showing the facility. We were impressed with the cleanleness of the storage as well as the bathroom available to the renters. It was cleaner than the average roadside restaurants.

Susan H.
Évaluation :

Good customer service.

Joseph L.
Évaluation :

You're doing great just keep it up

Roy E.
Évaluation :

Although my needs were met in providing me with the necessary vehicle required, the gentleman who waited on me was not the most pleasant agent I've encountered. As a retired Veteran, I believe in complete customer service and just did not feel this.

Conrad S.
Évaluation :

It's local and I've been using this location since they opened. The last time I rented a truck I told the person that I had my own insurance but he charged me anyway. Not listening just automatically charging me.

Herman S. | Expérience générale |
Évaluation :

A Lot customers were just leaving junk In the building but overall it was good.

Linda P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Penelope B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Murat S. | Premières impressions |
Évaluation :

Great service. Quick.

Alaysza M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sponce C. | Premières impressions |
Évaluation :

Your staff was courteous and helpful with every concern and questions answered efficiently. With Covid-19 they were consistent with social distancing and wearing your mask. Helen was very professional as well that particular morning crew.

serena h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Sandra R. | Expérience générale |
Évaluation :

Kevin and Kyle are tops!!!! You have a great team. Thank you UHaul~

Kristin R. | Premières impressions |
Évaluation :

I wish access hours were a little longer-7 p.m. is a little early. Maybe extend until 9. I don't really want to pay $10 more a month to have 24-hour access

Glendine M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Linda P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Scott M. | Premières impressions |
Évaluation :

Vincent went out of his way to take care of storage needs and he redeemed my opinion after an extremely poor experience in Atlanta. Thanks for all of your help Vincent!

shannah m. | Expérience générale |
Évaluation :

Staff was EXTREMELY friendly and helpful. They all made my experience a great one. I will definitely be back next time I need storage.

Natalie P. | Expérience générale |
Évaluation :

The store managers provided the BEST customer service ever, specifically Vince. Thank you guys so much for making my experience Stress Free!

oscar h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

stephanie l. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SHAWN J. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Raymond p. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Amanda S. | Expérience générale |
Évaluation :

To Pittsburgh from Williamsport and our unit still had a "Customer ready" lock on it. No access until following day, trailer full of stuff attached that need stored asap. 7175747924.

Natalie P. | Premières impressions |
Évaluation :

Vince and Michael were a great help when it came to my storage, truck, and moving-help rental customer service. The level of their professionalism was great! I will definitely be a repeat customer.

kesha e. | Expérience générale |
Évaluation :

Late fees liens too much money

Ethan R. | Expérience générale |
Évaluation :

Terrible experience. The facility seemed understaffed and was chaotic. After moving out I believe my account was not closed out, then it happened again the next month after it should have been closed

David H. | Premières impressions |
Évaluation :

We appreciated Vince's efforts at helping us secure a spot for our truck camper. His staff was very friendly and supportive as well.

Jalen P. | Premières impressions |
Évaluation :

The U-Haul was over heating. Once I got to the drop off location I was assisted taking my car off the auto tow and my number ripped off. The storage was small and had bugs in the building.

Michael R. | Expérience générale |
Évaluation :

Third rental here in recent months. I also had a storage unit. Overall the staff is friendly and hard working. Communication is good and the app works well too.

KIMBERLY N. | Premières impressions |
Évaluation :

The workers are rude and not at all helpful. The storage units on the 2nd floor are hard to access, no elevator, and there were only 2 carts available. I definitely expected more and do NOT recommend.

yiriyah a. | Expérience générale |
Évaluation :

It was great

Oluwaropo O. | Premières impressions |
Évaluation :

antwan and vince were very professional and pleasant

ALONZO C. | Expérience générale |
Évaluation :

I've never really had a bad experience with using U-haul

Joe S. | Expérience générale |
Évaluation :

When I visited my storage locker all of my possessions were covered in Rat urine and feces. Ruined a $2600 leather sofa and chair.

Sandy G. | Expérience générale |
Évaluation :

The cost of the unit was way to much!!! 😢 I went to another storage company. The price is 2/3 less. The unit is larger. The facility very comparable The only bad thing was the cost.

Cynthia J. | Expérience générale |
Évaluation :

I moved out of my storage June 2,2019. Not June 18. It took until June 18th for this to be resolved, after I had spoken to several people.

john l. | Premières impressions |
Évaluation :

Vince and Mike did everything possible to make this simple!

Michael R. | Premières impressions |
Évaluation :

Vincent B. (Manager I believe) was very professional, thoughtful and clearly cared about things here. I could tell he was working very hard to make things right for everyone.

tiera m. | Expérience générale |
Évaluation :

Everyone was very helpful and very nice even the ones who wasn’t waiting on me I have already recommended the storage and I will definitely be back if I ever need storage or uhaul thanks so much👍

Sandy G. | Premières impressions |
Évaluation :

Professional Very helpful Clean

Tuarone T. | Premières impressions |
Évaluation :

I apprecaite the fast service, the awsome storage and Vincent te Manager.

Shana L. | Premières impressions |
Évaluation :

It was terrible. A lot of confusion and just was not organized at all. I have reached out to U-Haul corporate and have not heard from anyone and I will be reaching out to corporate tommorow.

Alberto S. | Expérience générale |
Évaluation :

The two gentlemen working the counter went above and beyond to assist me every time. I lost my card and they helped me promptly and with an excellent attitude. Excellent service all around!

Phil C. | Expérience générale |
Évaluation :

Ok at 1st.Saw mice 3x. Sys dwn 1/31 Rep cant c my bill. No Mgr ret call 8x 4Ques. Climate Contrl weak. My stuff froze &damaged, Mvd Out 2/2 I ovrpd online, Mgr said no prorate no refund.Spot rentd 2/3

Alicia J. | Expérience générale |
Évaluation :

The staff (Donald) and facility at this location are excellent. Thank you!!!

SHAWN J. | Expérience générale |
Évaluation :

Overall good experience

Jerri G. | Expérience générale |
Évaluation :

Mice destroyed the majority of my things. I felt like I was paying $230 a month for storage just to go back and find things damaged and missing.

Kelly C. | Réservation |
Évaluation :

I cannot say enough good things about my experience with uhaul at the Washington Blvd location in Pittsburgh Pennsylvania. The management and staff are excellent!!!

Ken H. | Réservation |
Évaluation :

Bad

Jerwin C. | Expérience générale |
Évaluation :

No complaints

SAM P. | Expérience générale |
Évaluation :

Friendly staff.

nadine t. | Expérience générale |
Évaluation :

I love the staff and they remain calm during very busy settings

Robert C. | Expérience générale |
Évaluation :

Excellent service. Mark was very helpful. I would happily use this service again !!

Alicia J. | Réservation |
Évaluation :

Nice!

PETER A. | Réservation |
Évaluation :

I was intentionally delayed, given undersized rooms on three different occasions, until a upper Oung men decided to do the right thing and eventually gave.me spacious toom. This intentional delays

john l. | Réservation |
Évaluation :

none

troy h. | Expérience générale |
Évaluation :

Unorganized staff Rude staff Took 3 hours to get unit Worst customer service experience ever

Yasmin D. | Expérience générale |
Évaluation :

It would be nice to see a pro rated per hour rate.

ITAY G. | Expérience générale |
Évaluation :

Easy access, clean, and secure.

devdatta n. | Expérience générale |
Évaluation :

Worst service.They are not aware about online orders.Did not deliver on time.Rude staff. I had to waste lot of time calling customer care just to figure out about my order.They overcharge & rip u off

Non reviews have been submitted for this location.

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