Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Mr. Ralph customer service was above and beyond excellent. Ms. Michelle customer service was outstanding, she made me feel like we had been friends for years. Appreciate everything you guys did for me/us. Merci.
TANYA G
Évaluation :
5
Excellent customer service skills very attentive
Urania W
Évaluation :
2
Most of the poor experience was on the back end. When it came down to getting my UBox after some weeks and bringing it to my new apartment my movers had to come twice. I called ahead to schedule a time for pick up and the first day they didnt have trailers to put the box on. This is something they should have known ahead of time because I hired movers for the day. I had to hire movers again for a following day because of this. This was a inconvenience. Also the delay in receiving my item and the head it cause because the next day the mover was available was a busy day for me. I would next time they should just be better prepared and knowledgable what they have available before agree to a customer pick up time.
Kereen C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher J
Évaluation :
5
I have no complaints the staff was very helpful and friendly and fast
Serena J
Évaluation :
5
Always fast, efficient and friendly at this location!
Charlie T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bud W
Évaluation :
5
Excellent customer service and great equipment
Demba G
Évaluation :
5
Wonderful experience. Such a huge help and great customer service.
April E
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin M
Évaluation :
5
1 the gas tank was on E , i filled it up with 84,01$ id like a refund on that i used hardly any of it , the tire RR WAS LOW ON AIR and the visor on driver side was broken and fell off . i must say i’ve rented from this location many many time and am expecting a refund at this put for not using approx mileage and gas added
thank you
melissa johnston
410-236-2652
Melissa J
Évaluation :
5
Helpful employees. Smooth transaction. Clean and reliable equipment.
Alexander M
Évaluation :
4
ALWAYS CLEAN & WELL MAINTAINED EQUIPMENT.. KIND STAFF
clyde G
Évaluation :
5
Everything was great
debra e
Évaluation :
5
Mr. Ralph. And Michelle go over and beyond to make sure that their customers are exceptionally happy. That will definitely keep me coming back, knowing that I get to see they're friendly faces each and every day.
JUDY G
|
Expérience générale
Évaluation :
5
Manager and staff very helpful! Deeply appreciated.
JAMES M
|
Expérience générale
Évaluation :
1
Seems like the place is completely understaffed. People were constantly having to come back in the place when they went to grab their truck to say there were issues. The mirror on my truck was loose and flying around. At least the staff were somewhat friendly
daniel c
Évaluation :
5
This location was absolutely great. Wouldn't recommend a thing. Even sent receipt immediately to my phone. Thanks Again.
Tina N
Évaluation :
5
Bien
Ugine A
Évaluation :
1
Clearer communication
Charles U
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bernard B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elio L
Évaluation :
2
I recommend that you record yourself putting gas into the vehicle upon returning. Kee the gas receipt. Turn in the keys directly to the inside manager. DON'T LEAVE UNTIL YOU GET THE RECEIPT AFTER USE. DON'T LET THEM TELL YOU THAT THEY'LL EMAIL RECEIPTS TO YOU. I STRONGLY can't say this enough.
Surkette S
Évaluation :
2
Well, other than the email I received from my Capital One Quick Silver Credit card stating that there was a charge for $112 to my credit card an hour and a half AFTER I turned in the refueled, undamaged U-Haul van and hand truck. Luckily for me, the charge overwent the amount available on the credit card and was DECLINED. But still, it was a suspicious discrepancy! 樂 When I called U Haul at 2929 Washington Blvd Baltimore MD the first thing the next day, the female who answered the phone couldn't tell me who made that $112 charge to my card; she said that the records of tranaction that she's looking did show that a $112 was charged. But in fact that was given an $8 Refund(?)! But, at this writing, my Capital One Quick Silver credit card has not noticed me that an $8 dollar Refund from U Haul was credited to my account.
MUHAMMAD A
Évaluation :
3
The vehicle that I rented was damaged. The agent would not record the damages. I took pictures before I left.
John Y
Évaluation :
1
The rep was trying to rent a vehicle to me for 6 hr for the full rate before I protested and asked for her manager very terrible customer service
sheulookman A
Évaluation :
5
Le client n'a pas laissé de commentaire.
KAREN K
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chapelle O
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRESTON H
Évaluation :
5
Nothing.
conrad j
Évaluation :
4
Le client n'a pas laissé de commentaire.
Christy C
Évaluation :
5
Excellent customer service
TIFFANY D
Évaluation :
1
Le client n'a pas laissé de commentaire.
Jewell J
Évaluation :
5
They where really good
victoria p
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELLAMONT G
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gerard M
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert O
Évaluation :
5
Everything went well. No improvement needed based on my experience with this location.
Martin W
Évaluation :
5
Le client n'a pas laissé de commentaire.
christopher r
Évaluation :
5
Le client n'a pas laissé de commentaire.
ELLAMONT G
Évaluation :
5
I wouldn't change a thing I was in and out quickly
Donald b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas H
Évaluation :
5
Merci.
GEORGE B
Évaluation :
4
The Lady at the desk was very helpful in getting me out the door in a short amount of time. She was funny also.
EDWARD R
Évaluation :
3
The uhaul app is horrible. Doesn't work. Had to call and use web based. Michelle at this location was great! She came out before they open to try to help us.
Mary F
Évaluation :
5
Nothing everything was OK. Thank you for your service.
Nicole J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasmine P
|
Expérience générale
Évaluation :
4
Never received a final statement
Robert C
Évaluation :
4
Le client n'a pas laissé de commentaire.
Timothy W
Évaluation :
5
Le client n'a pas laissé de commentaire.
cantrell w
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mathosette H
|
Expérience générale
Évaluation :
3
Be friendly.
Alan R
Évaluation :
1
Staff was very unprofessional. I was charged an extra 100 dollars for an unclean 15ft that I clearly cleaned pads folded an everything I worked for a moving a storage company years ago. Very horrible branch.
Antonio N
Évaluation :
4
One problem I had one the storage unit. Every time they gave me a room it was taken already. They need to approve their accountability for records of customers belongings. Other than that it was fine
Icee B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Guy W
Évaluation :
3
Prompt communication with customers as the walk in the door.
Michael P
Évaluation :
5
Stay as kind and as graceful as you are.
JAMES R
Évaluation :
5
Better parking for customers
Karen Y
Évaluation :
5
Le client n'a pas laissé de commentaire.
REGINALD W
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yulimar C
|
Premières impressions
Évaluation :
5
Excellent service. My experience was great!
Juanita O
Évaluation :
5
Le client n'a pas laissé de commentaire.
JARED F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn B
Évaluation :
1
Upon leaving this location was assured that my vehicle was secured by the technician on site. After 3 hours on the road the following morning the harness holding my cars wheel was dangling off and the ramp that I drove my vehicle up had released and was dragging along the highway behind me. I was made aware of this by 5+ cars that immediately flagged me down with vigorous honking and waving to let me know I needed to pull over because the u haul I was driving was a safety hazard for the entire road. The first u haul technician I contacted to fix the situation was unable to help (?). I ended up having to waste an entire hour going to a second u haul location to secure my vehicle. This situation was incredibly dangerous and my vehicle was unsecured and could have sustained damage for which u haul would have been liable. I will never rent another u haul again and I want a full refund for my transaction due to the time that this inconvenience added to my journey, the energy wasted, the danger that was imposed for myself and other drivers on the road, and the potential damage that could have occurred to my vehicle. U hauls are too expensive to be unreliable and dangerous and ALL of your employees should be trained in how to properly secure a vehicle on to a trailer. I expect a refund, and an apology ASAP! And I am happy to provide picture evidence of these claims.
Michael H
Évaluation :
5
I absolutely love ALL of the staff here. I rent trailers often and everyone greets me by name. Ralph showed genuine compassion when I had a moment of sadness due to a recent loss. His kind words really were helpful. There's a young woman that helped me resolve a billing issue. Contacted customer service repeatedly about overcharging me for extra days. When I stopped in to pick up a trailer I shared the issue with her and the next it was resolved. My next review I will include more names of the staff because everyone really goes above and beyond like Ralph.
Andre C
Évaluation :
5
Le client n'a pas laissé de commentaire.
robert k
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGEL S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Todd M
Évaluation :
5
The engine light was on and the truck had little power. I only drove a few miles but i dont suggest Uhaul renting this 20 ft vehicle until repaired. Customer Service was awesome in an out in minutes.
STEPHEN M
Évaluation :
5
Drop off was excellent. Greeted by a friendly employee who performed turnin and had us on our way within two or three minutes.
Danna T
Évaluation :
5
Ralph and his team are always so hospitable. Making sure everyone is acknowledged in the line. Very efficient operation there. I have been to other locations in Baltimore, I always choose this location to rent equipment.
Jovita H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chaniqua D
Évaluation :
5
The service Representative went above and beyond to make sure our customer service was top notch!
Alisha P
Évaluation :
5
Very convenient with storage and uhaul in one
Shauntee M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monica H
Évaluation :
5
Manager, Mr Williams, and staff were very helpful.
JAMES M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
monica k
Évaluation :
3
Le client n'a pas laissé de commentaire.
marflon g
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert F
Évaluation :
5
The door wouldn’t close something is broken had to ride with the door cracked open wouldn’t shut all the way
DONNELL W
Évaluation :
3
Le client n'a pas laissé de commentaire.
James S
Évaluation :
4
Michelle was great, great customer service. Had me in and out and no time. However, the truck was filthy. The steering wheel turn my hands black so to have to clean the truck after renting the truck. It's kind of disappointing.
Jay W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kayode A
Évaluation :
5
Le client n'a pas laissé de commentaire.
julie C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Aurora R
Évaluation :
4
Always use a UHaul location for pick up and drop off.
Christina M
Évaluation :
2
The older gentleman that waited on me, believe his name was Ralph was very intrusive and it made me uncomfortable. He was asking a lot of questions and told me I was going to spend too much renting the truck for my move. His line of questioning just made me feel really uneasy. Also, the truck I was given was not the truck on my receipt which was inconvenient since I had to call a couples of times to get it corrected.
Rebecca B
Évaluation :
5
The owner Ralph was excellent and provided great service despite being very busy. His staff who helped us later the day was also very nice lady. We were very happy overall
Abigail M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kayode A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kayode A
Évaluation :
4
Le client n'a pas laissé de commentaire.
Sharonda C
|
Expérience générale
Évaluation :
5
Many thanks to the storage manager on duty the morning of 1/30. My house has been destroyed in a fire a couple hours prior. She worked hard to get me a van and a space to store my remaining household goods.
MICHEAL J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LYKISHA S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ramona F
Évaluation :
5
Go back to old technology 😁👍
Paul P
Évaluation :
5
Great service from the team members. The truck was a bit old and some items were broken such as the visor and the arm of the driver seat. Outside of that everything was great!
Dennis M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margaret H
Évaluation :
4
Hello with positive energies. My daughter and I rented a U Haul truck and our experience was overall great. With the initial call for the rental, there was tension that was unprofessional and once we arrived, the young lady gave little eye contact and not smiling. Her professionalism was with the process itself and not customer engagement. However, during the process, I managed to make her smile a little. Upon returning the truck, the next day, the gentleman who inspected the truck, greeted us, kept a smile on his face, very nice and professional. I do not see an area to give him a personal rating but he gets a 5 star. I believe his name is "Ken". My apologies if that's not the correct name, but I ask that the rating be given to the person working who inspected the rental truck for contract # 28335351 (Ms. Green). Thank you and enjoy the positive energies in your day.
CHABOURA G
Évaluation :
4
Staff was really friendly and helpful. But the van I rented was disgusting. Mud all over the back, windows inside were so dirty it obstructed the view thru windshield at night time. The whole van looked like it hadn't been wiped down or vacuumed in a really long time. But picking up and dropping off was a breeze. And again, the staff was great.
Bethany A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Breston H
Évaluation :
5
Gfriendly, professional and courteous.
cruz s
Évaluation :
3
Truck had no gas in it.... we returned to get another one and again no gas... this made us late for our pick up ....
not happy
pedro g
Évaluation :
4
Le client n'a pas laissé de commentaire.
LESLIE H
Évaluation :
1
Please stop sending customer service calls to other locations that can't do scheduling. I spent 40 minutes being bounced around the state to people who kept sending me back without helping, wash rinse repeat And fix the app and website so they don't malfunction so much. And for the love of God, allow scheduling on the app or online. It is so stressful and inconvenient to have to make and answer 2 dozen phone calls for a very simple arrangement. If I gave you the address, date, and time, you dont need to call five times to confirm it. I just gave it to you. You also tried to charge an extra $200 for no reason, wouldnt use the card on file and called me AGAIN, and tried to make and charge me for a new reservation that I didn't even make. Thankfully I removed my card from the account or I would still be on hold trying to get the money back. Never again.
Hannah B
Évaluation :
5
Very nice and clean place the staff was AMAZING
TAVON T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maynor M
Évaluation :
2
Be sure the latch doesn't have a lock on it. I had to drive to another U-Haul location for them to use bolt cutters to allow me access to use the truck. By this time I was already at the destination to fill the truck. That was a total inconvenience and waste of time.
Jace G
Évaluation :
4
ensure tat the lock is removed from the rear door before customer departs with the truck
joseph c
Évaluation :
3
Truck has left over junk under the passenger and driver seats, windshield was still partially covered with ice and snow.They had forgotten to remove the lock from the latch. I would have had to drive all the way back to ask them remove it if I hadn't paid attention. Their lot was in total disarray and drive-out way blocked making the out going truck to make a tight three point turn.
Alireza O
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonatan P
Évaluation :
3
Le client n'a pas laissé de commentaire.
Juanita H
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
TEXAS H
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
samuel j
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
INDIA B
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
SHIANNE M
|
Expérience générale
Évaluation :
1
Is there any core as far as the attitude from the young lady who told me I could not store food in the bed itself I've done this before with U-Haul and all of a sudden I get slapped in the face like oh I want to take this individual like a poor punk I don't appreciate the attitude that she gave me and tell me what I can and what I can do when I'm paying even though I got a free month it's still a shame how the system works
George S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
leonardo h
|
Online Move In
Évaluation :
5
Ralph has been a wonderful manager… so kind and patient. Very knowledgeable and seems like an excellent leader. We were customers of the storage units for 30 or so years.
VIRGINIA S
|
Expérience générale
Évaluation :
5
I always come here to rent trucks for every one,never had no problems I love this one.
PAULETTE C
|
Expérience générale
Évaluation :
1
Won’t comment I just got a lawyer to handle this.
Natosha C
|
Premières impressions
Évaluation :
5
The staff at UHaul at compassionate, conscientious, considerate 💯💯💯 great staff
Kevin-Kjohn D
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Paloma H
|
Expérience générale
Évaluation :
5
Mr.Williams was so professional, caring about my needs and his kindness is rare in the customer service field.When I first applied he convinced me to get a Storage with his location rather than another company I had reservations with.Because I was renting a truck already.I have over 20 years in Upper Retail Management Experience this day its rare to meet someone that nice, caring, and kind as Mr.Williams.
JAMES J
|
Expérience générale
Évaluation :
5
Keep doing what you are doing and Mr. Ralph Williams was wonderful. Best Regards, William Leon Lockhart
WILLIAM L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denisa P
|
Online Move In
Évaluation :
1
It was a nice experience until the chains on the 6x12 trailer started dragging on the ground while moving from Fort Worth Texas to Baltimore Maryland, got to Tennessee then a roadside assistant was able to tag all together. I rented this trailer because there is no truck that can accommodate 4 passengers. Above all, it was a nice experience. UHUAL, please it's very possible to build a 4 seater truck. Consider those with kids without an option of leaving 1 or 2 kids behind while everyone else get into the truck and there is no AC at the back of the truck. If you are providing DI
gift e
|
Expérience générale
Évaluation :
1
I tried to reserve a truck online and added the storage unit to the order. I did not have the option to select a location for the storage unit and it automatically went to the location. I called asking for a refund and to reserve the correct location and have not received one yet. I looked online and it said that I already moved into the storage unit when I had purchased it the same day.
Paloma H
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael L
|
Expérience générale
Évaluation :
4
While I did the early check in to obtain a free lock online by providing a selfie and my drivers license, I was told that I would need to buy a lock when I arrived to the storage facility in person. I also had to change the type of unit I had, because I did not know ahead of time that I would have to go upstairs (without use of an elevator) with furniture. When I upgraded the unit, I did not know how much it would cost. There was no 8x10 unit. There was either 8x8 or 8x12 unit. There was a mouse trap in the storage unit. The staff asked if I was sure I wanted to remove it, since there could be an infestation in the unit due to food. I did not pack any food with my stuff. I needed the space for my stuff, and the unit itself after the fact was $154. There were a lot of markings on the walls of the unit. For the amount of money charged per month, I would think that it would be a nicer storage unit. The staff was really friendly and helpful, though.
Nicole A
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
michelle j
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
skylar s
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Edward G
|
Expérience générale
Évaluation :
1
Why was my dresser used as a delivery unit for a rat??? Or mouse ?? .. we pulled my dresser out an found a nursery of pink mice delivered in my Brandnew dresser, for which the dresser had to be disposed of , some of my clothing had to be disposed of because it was used as a restroom , boxes was filled with mice drooping , an my possession smell like pure SH*T … an because of that reason ! My new home has a strange Oder due to thee amount of mice dropping that is in my possessions, this is unacceptable, please contact me about this Matter asap! I'm super angry of this ! Because all of my possessions smell like mice Droppings , an when I put my things into your storage unit , my possessions wasn't damaged at all !
Nate W
|
Expérience générale
Évaluation :
5
Ralph, you & staff were great!
Thank you
SANDRA M
|
Expérience générale
Évaluation :
4
I asked if my payment could be prorated and refunded to me I was told this could not be done and I would like to know why. I paid a full month June 23 and moved out June 26. If the unit is rented after the 26 to someone else then your being paid twice for the same unit which is not legal. I was told that that wasn't done at that facility. Please explain this to me. Merci
Angela D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
siri m
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stefano F
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kiana g
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shawn s
|
Expérience générale
Évaluation :
5
Well maintained facility and good staff
Michael W
|
Expérience générale
Évaluation :
5
Mr. Williams and his staff provided excellent customer service care. Professional, polite, and accommendating.
KIM M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
andrew N
|
Expérience générale
Évaluation :
3
Have to get rid of the mice
Yasmease M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANITA B
|
Online Move In
Évaluation :
1
Alot of my things was wett and spotted
James M
|
Expérience générale
Évaluation :
5
Staff very friendly and helpful.
CASSANDRA M
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
mya j
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shawn s
|
Premières impressions
Évaluation :
5
Thank you Mr Ralph and staff for taking care of me and my belongings.
ella d
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shellzz P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GREGORY O
|
Premières impressions
Évaluation :
5
Michelle was extremely professional, and her customer service was excellent!
phillip s
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
sayyida t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VINCENT H
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Shirelle J
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
teresa j
|
Premières impressions
Évaluation :
5
I was very satisfied with amount of space provided for price paid. It was easy to store my items that led to easy and quick removal.
Dorothy T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teresa D
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Wendy A
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
DEVERA N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shardae w
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Octavia T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tammy M
|
Expérience générale
Évaluation :
5
I was very satisfied with the service received and staff was very friendly, helpful and polite.
Dorothy T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kiarra M
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
TONDELAYO B
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
david r
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
valerie m
|
Premières impressions
Évaluation :
1
This place is infested with rats. I trusted my items to you all and now I have to get rid of thousands of dollars worth of items. I have to get someone to steri-clean my home and the items that I maybe able to keep. I will never use uhaul again. As a matter of fact I am report this site to the health department. Rat excrements are a biohazard.
Keoka H
|
Expérience générale
Évaluation :
5
The representatives were very helpful and patient while moving my dads things after his sudden death
Tanya L
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donta F
|
Premières impressions
Évaluation :
4
The hours are 24 hours which is perfect!
Teresa D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Marian K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evon D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
dachea f
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kiesha Y
|
Expérience générale
Évaluation :
5
Danielle was super nice.
Cynthia F
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
NASHAE J
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Salam A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLOTTE S
|
Expérience générale
Évaluation :
1
I had to throw away almost my entire 8X12 unit( an apartment's worth) of things because I came to put some things in and there were mice and roaches in my unit. I was VERY disappointed seeing this.
Danielle A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRUCE G
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROSLIND Q
|
Premières impressions
Évaluation :
5
Iam happy 😊
GREGORY G
|
Premières impressions
Évaluation :
5
No problem and no complaint for 12 years
RAYNER H
|
Expérience générale
Évaluation :
5
The staff was excellent, and my agent even walked me to my unit to make sure everything was straight with the unit
zachary t
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Clarence M
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Tynesha A
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gussie C
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Aisha A
|
Expérience générale
Évaluation :
3
There were mice in the storage unit. These mice bit through several of my packages which I kept in the unit for only 2 weeks.
Jeremy S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Malyah M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BREN C
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CIERRA T
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Bannister K
|
Expérience générale
Évaluation :
5
Ralph does an amazing job! Very happy with the service here! Would definitely use this location in the future!
CASIE L
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Octavia T
|
Premières impressions
Évaluation :
5
Staff at U-Haul very perfessional and helpful
Kevin-Kjohn D
|
Premières impressions
Évaluation :
5
Amazing Customer service
JAMES J
|
Premières impressions
Évaluation :
3
The storage unit had holes in the wall and mice droppings that l clean up l have requested for an invoice of payment and as of 2/ 17 / 22 l still have not gotten one l received a email stating that payment was due and l have already paid in full back in January and discontinued the service of the unit .l have spoke to several people about this situation.l am hopefully that it will be resolved soon.
Rene B
|
Expérience générale
Évaluation :
5
Great staff, very helpful and knowledgeable!!!
JOHN K
|
Premières impressions
Évaluation :
2
I want to provide a shout-out to the employees at this U-Haul, as I always had exemplary customer service experiences, but with that being said, it does not change my experience with this storage facility. Firstly, there was a miscommunication about which storage unit was mine, and the person who gave me my unit gave be a unit which did not match the unit I was assigned in the computer. This led to future confusion and stress as I had paid my rent, but there was a lock on my unit door. I had to wait for 30-40 minutes for this issue to be resolved, and it caused me to not be able to access my unit that day. Additionally, there was a significant rodent problem within the unit that I had due to there being 2 mouse-sized holes which led to the units on either side of my unit. There was mouse poop crusted on top of my boxes, there was a significant amount of poop which was in each corner of the unit (where the holes to the other units were) and my kitchen box which had pots and pans in it was filled with at least 4 oz of mouse droppings and my belongings had been significantly damaged by the rodents chewing up my belongings and pooping on them. I had followed all directives to not store food, drink, perfume, hygiene items, scented candles, or cleaning supplies in my storage unit, and yet the mice still were in the unit. The woman who I had checked out of the unit with was incredibly kind and swept out the unit and cleaned the droppings up so that I would not have to, again, speaking to the customer service provided. But, based on the damages and miscommunication, I would never use this U-Haul facility again.
Rebecca B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELA M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lisa B
|
Expérience générale
Évaluation :
4
I was not able to make pymt so you auction off what else I say and it was expensive now iam left with a high bill that I can pay. my friends now would need a cheaper storage.still in pandemic not to much money and people are sick
towanda h
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH S
|
Expérience générale
Évaluation :
5
The Washington Blvd. staff are very courteous, patient, and extremely helpful! My husband and I have been very blessed to have had our storage units at this location and to work with Mr. Ralph and his staff!! Thank you!❤️
Dara P
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DASELESS M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAYTON S
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN K
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
dana m
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Renee S
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
frank r
|
Expérience générale
Évaluation :
2
Terrible customer service, facilities are outdated and terrible looking . I was over charged and extra charged would never recommend u -haul only used the service cuz it was last minute
Michael O
|
Premières impressions
Évaluation :
5
It was one staff member that was rude to me lock the door on me in the middle of me moving out. Never said anything to me just lock me out and then was nasty when I asked him why ??? But everyone else was very respectful and helpful I will always come to mr Ralph establishments
Aisha N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
frank r
|
Premières impressions
Évaluation :
5
Doug and the crew are very nice
Danielle D
|
Premières impressions
Évaluation :
5
The truck that I have run it had broke down on me so it's an inconvenience meet and I had to pay extra to the guys for moving
Calvin T
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela N
|
Expérience générale
Évaluation :
4
Ralph has always been excellent to work with, and although I'm happy not to pay a uHaul bill every month I'm sad I won't be working with Ralph anymore.
TEHRAN G
|
Expérience générale
Évaluation :
4
I think the lights should be checked often there were a lot of times I went in there and it stayed dark
LONA J
|
Expérience générale
Évaluation :
3
Rat eat my thing
JANE M
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
DENNIS F
|
Premières impressions
Évaluation :
3
There was a slight delay on Friday July 30 due to a loss of computers and a back up delay for customers. Uhaul also changed the lock on my storage unit causing a delay when attempting to leave.
craig l
|
Expérience générale
Évaluation :
5
So sorry I forgot the young African American women name. She should get a raise. She was so extremely pleasant and funny. She took excellent care me after the day i had moving, she really made my day. She even help me get the couch off the truck and put it in storage. Oh i can't forget the other lady and gentlemen who was very nice and put a smile on my face.
ELVADA A
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
SONIA L
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
maurice b
|
Premières impressions
Évaluation :
5
The manager was excellent, no complaints about his performance. His name is MR. Ralph.
Joseph W
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Willie T
|
Expérience générale
Évaluation :
2
There was rat poop all over my storage locker when I went to check on my stuff. Moved everything out immediately. Everything was dark and smelly. Staff was nice and had no problems with hours, just would not store stuff here again.
claire m
|
Expérience générale
Évaluation :
3
Need to install a lift for the second floor.
Andres O
|
Premières impressions
Évaluation :
1
Not good
No clear instructions
Zaka A
|
Expérience générale
Évaluation :
5
Nice guy thanks you
TIDANE B
|
Expérience générale
Évaluation :
4
The only thing I don’t like are the mice and rats
LONA J
|
Premières impressions
Évaluation :
5
Mr. Ralph is very professional and courteous.
ELIZABETH L
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID G
|
Premières impressions
Évaluation :
3
It was mice crap on 50 percent of my things my sons Christmas toys were ruined because of that and we had no food in our unit so where did the mice come from the gentlemen who work in the office supply was nice and professional great customer service
jasmine l
|
Expérience générale
Évaluation :
5
the staff always are very professional and friendly. Help with extra items need to move well stick store. Easy excess too.
larkhiea s
|
Premières impressions
Évaluation :
5
Thank you ALL for making my first storage experience a great one. To the Washington Blvd crew, you were great and your customer service was AWESOME! Thank you, thank you thank you!
brenda t
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Ian J
|
Expérience générale
Évaluation :
1
All of my belongings were covered in rat fieces and it was unbelievably disgusting when I went to remove my belongings and it's very unsanitary. All of my Children's belongings were ruined and I'm very disappointed.
Kayla T
|
Expérience générale
Évaluation :
5
When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I've had my belongings in storage, the staff members I've interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.
andrew N
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maria D
|
Expérience générale
Évaluation :
5
Yes I would recommend a friend to use uhaul storage!!
JAMES W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ebony M
|
Expérience générale
Évaluation :
5
The owner is the best ! He make sure he take his time and work with everyone
TUWINA P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANGELINE P
|
Expérience générale
Évaluation :
5
Mr Ralph was very nice pleasant and very helpful.
towanda h
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Richard S
|
Expérience générale
Évaluation :
5
It's a very busy location and they do a great job keeping everything on track. Friendly and helpful staff. Je les recommande chaudement.
Albert C
|
Expérience générale
Évaluation :
5
Outstanding service.
Maxine A
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Reginald D
|
Expérience générale
Évaluation :
5
The staff was very friendly especially Ralph
ERICA B
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
DONALD M
|
Expérience générale
Évaluation :
5
The only thing I don’t like the pending hold charger on my account now my account is overdraft on my account now
Connie J
|
Premières impressions
Évaluation :
2
My merchandise was sold in error
Sharon m
|
Expérience générale
Évaluation :
3
The facility was overrun with mice. The staff made little effort aside from putting mouse traps with poison in each unit. The response in my case to complaints was unsatisfactory.
marcy k
|
Expérience générale
Évaluation :
5
The employees at both locations were very knowledgeable, kind and hard working to my needs. Now my only complaint is there has to be a better way for space ( leg room). My 10 hour ride was painful
Cynthia L
|
Premières impressions
Évaluation :
1
U-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was free
Keith T
|
Premières impressions
Évaluation :
4
L
Natasha S
|
Expérience générale
Évaluation :
5
Mr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!
Romain K
|
Expérience générale
Évaluation :
1
I got my stuff out of the storage unit and a grand majority of my belongings were covered in rat/mice urine & feces or either had been chewed through; toys to clothes to shoes to coats etc.. Not cool.
brittney r
|
Expérience générale
Évaluation :
1
You are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is xxxxx@gmail.com.. Please stop spamming people!
CHARLES B
|
Premières impressions
Évaluation :
4
Manager at this location is awesome!!!!
Tylon D
|
Expérience générale
Évaluation :
1
My storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHING
Sharon W
|
Expérience générale
Évaluation :
1
Rats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.
Niral P
|
Expérience générale
Évaluation :
5
Very kind gentlemen at this location and professional
tenika n
|
Premières impressions
Évaluation :
4
I am a little upset by the prices for storage and late fees. The website is not easy to navigate.
Shala F
|
Expérience générale
Évaluation :
4
There roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storage
jewel j
|
Expérience générale
Évaluation :
5
This Location is ALWAYS top shelf. I could not be happier
JOSEPH V
|
Expérience générale
Évaluation :
5
Everything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.
Francine J
|
Expérience générale
Évaluation :
5
THE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.
tressie c
|
Premières impressions
Évaluation :
4
Staff friendly and very helpful.
Stacy H
|
Premières impressions
Évaluation :
5
If I could of continued to work I would have kept my space could not afford to pay for the unit
ERIC C
|
Expérience générale
Évaluation :
4
Aucun
Shala F
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle
Chanika N
|
Premières impressions
Évaluation :
5
Been coming to this facilities for years.Overall friendly.
LESLEY C
|
Expérience générale
Évaluation :
5
Very good experience.
Roderick H
|
Expérience générale
Évaluation :
5
Aucun
JANE M
|
Premières impressions
Évaluation :
5
I really like the people and their services
CHARLES B
|
Expérience générale
Évaluation :
5
They Were Very Nice
Kisha H
|
Premières impressions
Évaluation :
5
Bien
sharae g
|
Expérience générale
Évaluation :
5
Great service, value, commitment
Shawn F
|
Expérience générale
Évaluation :
1
This was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.
Renee G
|
Expérience générale
Évaluation :
5
Everthing was great. No problems
NAJAH W
|
Premières impressions
Évaluation :
5
very satisfied with your service
Yulin W
|
Expérience générale
Évaluation :
5
You guys are great keep up the great work
Allura B
|
Expérience générale
Évaluation :
5
Every thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnn
Sabrina w
|
Expérience générale
Évaluation :
5
Everything was on time. Everyone was professional and truly helped make my move as smooth as possible.
Danielle T
|
Expérience générale
Évaluation :
1
Didn't tell us we needed to go to a different location so we go in the car again & then nobody was there to give access to our Ubox. Waited in rain for someone to rush over. Disorganized. Not secure.
Claire B
|
Expérience générale
Évaluation :
1
That place Is rat Infested and the staff Is so unprofessional and very short tempered with the public....I wouldn't let my pets sleep In that rat hole and the storage prices are ridiculously to high,,
ANN T
|
Expérience générale
Évaluation :
4
The manager Ralph was very customer friendly and supportive!
APRIL H
|
Expérience générale
Évaluation :
3
Very long lines every time ive been in there
denise f
|
Expérience générale
Évaluation :
4
I was never in the store, so though I checked yes, I don't know the cleanliness, hours or lighting. Working with Dale was wonderful.
Elizabeth R
|
Expérience générale
Évaluation :
5
Staff professional,very helpful and courteous.
constaince w
|
Expérience générale
Évaluation :
3
Not a bad facility, kept well. Every time I came to the office there was a horrible line with just one person behind the counter. When I would call I would either get attitude or No answer.
Chantelle W
|
Expérience générale
Évaluation :
3
Need more people staffed, the wait is too long to get to a representative.
makeba m
|
Expérience générale
Évaluation :
4
Thanks
CHARLOTTE K
|
Expérience générale
Évaluation :
5
Excellent Service
GRETA W
|
Expérience générale
Évaluation :
2
I was never at the facility so those questions really don't apply. However, my experience was not great. The u-boxes were unimpressive plywood junk, the price for delivery x2 was way too high.
Frank B
|
Expérience générale
Évaluation :
2
Some of the people working there were very rude
alicia l
|
Expérience générale
Évaluation :
5
I've never had to use storage before for my first time there was a great experience great customer service and a clean facility
Brennan K
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
