Évaluations des clients U-Haul Moving & Storage at Washington Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Washington Blvd

Cote générale :

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Charmaine H.
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Le client n'a pas laissé de commentaire.

CHEIBANI B.
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Le client n'a pas laissé de commentaire.

Lambert R.
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Incredible location and such an easy after hours drop off!

tiffany D.
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Was a great experience

mary M.
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Le client n'a pas laissé de commentaire.

SHERRY B.
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This is my favorite location! The people are always nice and they really help you with everything!

DAVID W.
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The two gentlemen who placed the trailer onto my hitch and connected the wiring harness were FABULOUS! The billing/desk person was amazingly HELPFUL!

Alice Y.
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Le client n'a pas laissé de commentaire.

Latoya H.
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Le client n'a pas laissé de commentaire.

rosemarie O.
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Le client n'a pas laissé de commentaire.

RICHARD K.
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Le client n'a pas laissé de commentaire.

Sherri G.
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Le client n'a pas laissé de commentaire.

Michael N.
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Le client n'a pas laissé de commentaire.

Andrew E.
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Rental was perfect!!!! Facility was clean and well organized

Lakisha N.
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Le client n'a pas laissé de commentaire.

Hilary T.
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Initially made a pick up appt for BP/nursery road. I took an Uber there to only find out the one and only van had a flat and apparently was flat for some time. Very inconvenient. Called and was transferred to scheduling and the associate wasn't empathetic. Took another Uber to (out the way) to Washington blvd location and Ralph Williams was great!

Pratricia M.
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Le client n'a pas laissé de commentaire.

Carmen C.
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I absolutely loved it. I wish I would have remembered the guy's name that assisted me, but he had been working for the company over 10 years. He was a gentleman maybe in his early 50s and was extremely efficient and thorough. He sanitized the key and my cards prior to giving them back to me. The truck completely smelled like it was sanitized!!! I felt safe renting the UHAUL truck.

Michael K.
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Great customer service!

CRAIG H.
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Le client n'a pas laissé de commentaire.

Cherene F.
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Le client n'a pas laissé de commentaire.

Khalid S.
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Outstanding service

Katherine T.
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Excellent customer service and the vehicle was very clean and ran great!!

Charlotte S.
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N.a.

Ruth W.
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The website software changed during my contract which only allowed me to pay and obtain a receipt as individual boxes. The first few months I received one receipt for all 3 units. Also I could not pay one day prior to due date. Other than those two hiccups everything was great. Stacy and Dan ( driver) who concluded delivery were more than helpful! Thanks You

Clifford C.
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Le client n'a pas laissé de commentaire.

Jermaine K.
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Le client n'a pas laissé de commentaire.

David M.
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The U-haul staff team at this location are the most efficient and friendly I've come across. My experience was phenomenal. This is not my closest location, but I make a point of coming here. The customer service is nothing short of outstanding.

TIAJUANA M.
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Le client n'a pas laissé de commentaire.

valerie L.
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This was my first visit (although I reserved online). The service was excellent! Very professional office. No improvements needed.

KATHERINE T.
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Everything went really well, from the reservation check in to the pick up - the staff was very helpful - the vehicle ran great and the drop off/check out was quite smooth!!

ALONZA G.
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i'm truly very satisfied with the service

ABIGAIL B.
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Le client n'a pas laissé de commentaire.

Coleen C.
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Nobody was outside to give back the truck key as originally stated but it was no big deal to go back inside.

Sarah C.
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Le client n'a pas laissé de commentaire.

Lauren N.
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Staff members are AWESOME helping to hook up the trailer for us!

Monica I.
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Extremely Helpful !!!!

MALISHA R.
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fast and great service

Adja H.
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Le client n'a pas laissé de commentaire.

Shaurese H.
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The back of the truck was dirty no one cleaned it. Filled with charcoal dropping. The stirring was off. Truck need an alignment. The side view mirror won't adjust. I really want my money back. Thank God I made it to my destination without having an accident. This place has gone down hill.

DIANNE KERRY V.
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Le client n'a pas laissé de commentaire.

Emil B.
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I was very impressed by the woman who helped me she was very friendly and helpful and organized. She suggested several things but not pushy. All went well. Very happy. 5 stars

Jacqueline R.
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I've been to this location several times. And every time all of the employees are very nice. Our most recent trip was not a dull one. A man can in just to cuss out the female employee there. All who were working handled it gracefully. The situation did not escalate and he promptly left when he saw how his words did not effect the employees. I will most definitely come back to this location.

Sheila T.
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Le client n'a pas laissé de commentaire.

Ramon A.
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Le client n'a pas laissé de commentaire.

Ashlesha K.
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Le client n'a pas laissé de commentaire.

Forrest D.
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Le client n'a pas laissé de commentaire.

Stanley H.
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State that there is a charge of twenty five dollars for insurance along with the nineteen ninety five rental charge.

Phylisia T.
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1. Cleaning wipes for high touch surfaces 2. This process was supposed to be contactless and online. I had to go inside because the dolley I reserved wasn't in the truck. 3. I was supposed to receive a credit for additional mileage because my location was moved to the opposite side of the city. 4. I was charged twice for excess mileage. 5. I was charged incorrectly for an additional day even though I dropped the truck off 10 hours prior to the reservation ending. 6. I should be reimbursed for the initial mileage overage when customer service said they gave me complimentary miles for moving me to the opposite side of the city. In all of my years of using uhaul to move (2007 -2020) this has been my worst experience. I will no longer use uhaul services based on this horrible experience.

Zaid A.
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Excellent costumers service

Xiaowei W.
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Le client n'a pas laissé de commentaire.

Pratricia M.
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Le client n'a pas laissé de commentaire.

Steven G.
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Le client n'a pas laissé de commentaire.

Craig C.
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Your android app doesn't work. It wouldn't let me take a picture on check out or return. You click the take photo button, but nothing happens. Other than that, great job.

Margaret V.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

Mike H.
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Le client n'a pas laissé de commentaire.

Erik W.
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Just have more staff at the front of the store because every time I go there, it's one person doing it all. It creates a backlog of customers trying to checkin before they can get their rented vehicles.

Roshanda B.
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Le client n'a pas laissé de commentaire.

larkhiea s. | Premières impressions |
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the staff always are very professional and friendly. Help with extra items need to move well stick store. Easy excess too.

Gregory C.
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I scheduled a drop off day. On that day, the called and asked if they could reschedule for the next day. I agreed with the condition that they be dropped off by 8 am as we had scheduled helping moving in for that morning. At 10:30 the first half of our pods showed up. At 2:30, the second half showed up. Then they didn't pick up the pods until three days after the scheduled pick up time. I was very flexible with when the pods could be dropped off and picked up, yet was left feeling like I was taken advantage of. Very disappointed.

Rodney G.
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Le client n'a pas laissé de commentaire.

Devin B.
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Pick up and drop off was smooth and quick

silvia R.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

George L.
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Le client n'a pas laissé de commentaire.

JOSEPH S.
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Le client n'a pas laissé de commentaire.

Courtney H.
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Le client n'a pas laissé de commentaire.

Guy W.
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Staff was awesome ! Professional, courteous, and knowledgeable. Been coming here for my moving needs for years . Thank you again for a great experience

Trina A.
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Le client n'a pas laissé de commentaire.

Tauna G.
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Le client n'a pas laissé de commentaire.

Matthew A.
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Very simple return, and the U-Haul agent who helped me was a sheer joy to work with. I had been on the road for ~10 hours at that point, and his attitude picked me right up. Great facility, with easy access to the I-95.

Raymond C.
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Le client n'a pas laissé de commentaire.

Brian C.
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Le client n'a pas laissé de commentaire.

MARK W.
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While the equipment performed well I feel that the cost was abserdedly high for a trailer that has little overhead tied to it. I can see where a motorized vehicle would have higher costs but not a trailer where maint. coats a minimal.

Crystal W.
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Le client n'a pas laissé de commentaire.

Daniel L.
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front desk man very rude over credit card and just a dry rude person with no intent on helping your customers as my sister used to rent haul equipment at perryhall sefstorage 7750 Rossville blvd and customer service was priority.

cherise M.
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Le client n'a pas laissé de commentaire.

MARISOL B.
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WiFi doesn't work in this facility .... I can never check in or out on my phone.... that is my only complaint!!!!

Wanda T.
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Le client n'a pas laissé de commentaire.

Robin S.
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Have more employees there to assist customers

Lillie P.
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Le client n'a pas laissé de commentaire.

EDWARD B.
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Answered "no:" for recommending it to a friend is because of distance.

Phillip K.
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Was very happy with the service on both ends of the trip

Brian R.
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The locations were fine but when the tire on the trailer dolly blew out, The “road side “ assistance is. A joke never arrived, took tire to local haul community rental dealer. To only have them sell me for 100.00 a tire and rim. Which I had to take back and put back on trailer. Should be able to talk to live operator when requesting road side assistance. After waiting on hold for 15 min I finally entered request thru app. Hour later finally talked to person but never got assistance. At site of blow out.

Joshua W.
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Scanning the bar code did not work. And the map kept saying we were not at the correct location. It had it on the opposite side of the road. So I would make sure that is accurate. Other than that, it was a great experience.

Eyvette K.
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Le client n'a pas laissé de commentaire.

JACQUELINE W.
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Better service. I've rented at this location before but this time......

Thelma Y.
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Everything went well. Great customer service.! Thanks everyone for your help!

Mark H.
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Le client n'a pas laissé de commentaire.

Michael H.
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Le client n'a pas laissé de commentaire.

Trina H.
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This location is one of my favorite and they always have excellent customer service.

Manuel P.
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This location has trucks with multiple body damages and dirty areas. Need cleanness

Genevieve W.
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Le client n'a pas laissé de commentaire.

Ryan S.
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Le client n'a pas laissé de commentaire.

Sherie W.
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Keep up the good work. We all appreciate professionalism. Thank you!

Carmen J.
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Thank you

CHARLENE F.
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Le client n'a pas laissé de commentaire.

Alonza E G.
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the service was very good.Love the location and the staff.

Melissa F.
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Le client n'a pas laissé de commentaire.

Gabrielle F.
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Rodney was extremely helpful. He provided exceptional customer service with a positive, upbeat attitude. I appreciated all the help her provided!

brenda t. | Expérience générale |
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Thank you ALL for making my first storage experience a great one. To the Washington Blvd crew, you were great and your customer service was AWESOME! Thank you, thank you thank you!

Ian J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kayla T. | Expérience générale |
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All of my belongings were covered in rat fieces and it was unbelievably disgusting when I went to remove my belongings and it's very unsanitary. All of my Children's belongings were ruined and I'm very disappointed.

andrew N. | Premières impressions |
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When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I’ve had my belongings in storage, the staff members I’ve interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.

Maria D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JAMES W. | Expérience générale |
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Yes I would recommend a friend to use uhaul storage!!

Ebony M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TUWINA P. | Expérience générale |
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The owner is the best ! He make sure he take his time and work with everyone

ANGELINE P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

towanda h. | Premières impressions |
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Mr Ralph was very nice pleasant and very helpful.

Richard S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Albert C. | Expérience générale |
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It's a very busy location and they do a great job keeping everything on track. Friendly and helpful staff. I highly recommend them.

Maxine A. | Expérience générale |
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Outstanding service.

Reginald D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ERICA B. | Expérience générale |
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The staff was very friendly especially Ralph

DONALD M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Connie J. | Premières impressions |
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The only thing I don’t like the pending hold charger on my account now my account is overdraft on my account now

Sharon manning m. | Expérience générale |
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My merchandise was sold in error

marcy k. | Expérience générale |
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The facility was overrun with mice. The staff made little effort aside from putting mouse traps with poison in each unit. The response in my case to complaints was unsatisfactory.

Cynthia L. | Premières impressions |
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The employees at both locations were very knowledgeable, kind and hard working to my needs. Now my only complaint is there has to be a better way for space ( leg room). My 10 hour ride was painful

Keith T. | Premières impressions |
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U-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was free

Natasha S. | Expérience générale |
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L

Romain K H. | Expérience générale |
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Mr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!

brittney r. | Expérience générale |
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I got my stuff out of the storage unit and a grand majority of my belongings were covered in rat/mice urine & feces or either had been chewed through; toys to clothes to shoes to coats etc.. Not cool.

CHARLES B. | Premières impressions |
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You are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is xxxxx@gmail.com.. Please stop spamming people!

Tylon D. | Expérience générale |
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Manager at this location is awesome!!!!

Sharon W. | Expérience générale |
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My storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHING

Niral P. | Expérience générale |
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Rats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.

tenika n. | Premières impressions |
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Very kind gentlemen at this location and professional

Shala F. | Expérience générale |
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I am a little upset by the prices for storage and late fees. The website is not easy to navigate.

jewel j. | Expérience générale |
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There roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storage

JOSEPH V. | Expérience générale |
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This Location is ALWAYS top shelf. I could not be happier

Francine J. | Expérience générale |
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Everything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.

tressie c. | Premières impressions |
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THE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.

Stacy H. | Premières impressions |
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Staff friendly and very helpful.

ERIC C. | Expérience générale |
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If I could of continued to work I would have kept my space could not afford to pay for the unit

Shala F. | Premières impressions |
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None

Chanika N. | Premières impressions |
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Great customer service

LESLEY C. | Expérience générale |
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Been coming to this facilities for years.Overall friendly.

Roderick H. | Expérience générale |
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Very good experience.

JANE M. | Premières impressions |
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None

CHARLES B. | Expérience générale |
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I really like the people and their services

Kisha H. | Premières impressions |
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They Were Very Nice

sharae g. | Expérience générale |
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Good

Shawn F. | Expérience générale |
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Great service, value, commitment

Renee G. | Expérience générale |
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This was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.

NAJAH W. | Premières impressions |
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Everthing was great. No problems

Yulin W. | Expérience générale |
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very satisfied with your service

Allura B B. | Expérience générale |
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You guys are great keep up the great work

Sabrina w. | Expérience générale |
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Every thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnn

Danielle T. | Expérience générale |
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Everything was on time. Everyone was professional and truly helped make my move as smooth as possible.

Claire B. | Expérience générale |
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Didn't tell us we needed to go to a different location so we go in the car again & then nobody was there to give access to our Ubox. Waited in rain for someone to rush over. Disorganized. Not secure.

ANN T. | Expérience générale |
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That place Is rat Infested and the staff Is so unprofessional and very short tempered with the public....I wouldn't let my pets sleep In that rat hole and the storage prices are ridiculously to high,,

APRIL H. | Expérience générale |
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The manager Ralph was very customer friendly and supportive!

denise f. | Expérience générale |
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Very long lines every time ive been in there

Elizabeth R. | Expérience générale |
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I was never in the store, so though I checked yes, I don't know the cleanliness, hours or lighting. Working with Dale was wonderful.

constaince w. | Expérience générale |
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Staff professional,very helpful and courteous.

Chantelle W. | Expérience générale |
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Not a bad facility, kept well. Every time I came to the office there was a horrible line with just one person behind the counter. When I would call I would either get attitude or No answer.

makeba m. | Expérience générale |
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Need more people staffed, the wait is too long to get to a representative.

CHARLOTTE K. | Expérience générale |
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Thanks

GRETA W. | Expérience générale |
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Excellent Service

Frank B. | Expérience générale |
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I was never at the facility so those questions really don’t apply. However, my experience was not great. The u-boxes were unimpressive plywood junk, the price for delivery x2 was way too high.

alicia l. | Expérience générale |
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Some of the people working there were very rude

Brennan K. | Expérience générale |
Évaluation :

I've never had to use storage before for my first time there was a great experience great customer service and a clean facility

Non reviews have been submitted for this location.

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