Michelle is disgustingly rude, also caught talking poorly about customers. Someone tell her if she's so miserable at her job then leave!Anthony M.
Customer Reviews for U-Haul Moving & Storage at Washington Blvd
Pour nous contacter
Baltimore, MD 21230
(Near Caton Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Fuck the Uhal located on Washington Blvd and the manager Don especially. Ill never use Uhaul againEric N.
Le client n'a pas laissé de commentaire.dana M.
Le client n'a pas laissé de commentaire.Donna K.
For some reason I couldn't get the online check-in to work. I'm sure I was charged a $20 admin fee, I would like to have it waived because I had no control over the issue. I spent 20 minutes trying to get it to work and was really tired after the move. And the young lady who rented me the truck was very pleasant.ALMAYNA J.
Le client n'a pas laissé de commentaire.Michael F.
The people that helped me were great! It was a really smooth processEthan S.
My 15' vehicle engine light was on when I started the vehicle. It needs to be fixed. I called the service # and left a callback # but I missed their calls as I proceeded to get things done. Before getting to this point, I had reserved a 15' at F&M Auto Repair but when I got there, I was told the vehicle was at another location (2929 Washington Blvd). The notes on this reservation said I was called/left a message. I checked and there was no message. At 2929, I saw another couple quite angry about the strict policy that was not adhered to at previously rented U-Haul locations and it took some time to resolve but not to the angry couple's satisfaction. The driver ID had to match the credit card or get cash so the driver left and the couple (different gentleman) stayed and fought. This couple had been to 2 other U-Haul locations and was not happy that there was no vehicle. Was it an availability issue at other locations and a payment policy at this location. When I was helped, I was hoping I'd be qualified and that the truck was available as previously rented at F&M. Yes & Yes! The 2929 place was immaculate and it had a huge parking lot and selection of vehicles. I'll be back.VANESSA K.
Multiple people told me different delivery times. The most definitive time was anywhere from 11am-1pm. The box didn't arrive until almost 4pm. This was an issue when I had to reserve an elevator for the move. Overall, uhaul ubox is extremely unorganized and overpriced for a wood box you have to load yourself.Kelsey M.
Bad service, they made me wait too long with 3 people supposed to work and 2 of them doing nothing.ELBA T.
Le client n'a pas laissé de commentaire.Dan P.
staff was busy but very helpful and polite. Were dealing with an unpleasant customer in front of me and diffused his poor attitude.Mark V.
This particular center was absolutely an excellent experience. Everyone, that we encountered, was extremely courteous, helpful, and showed OUTSTANDING customer care. It was a very difficult move, that was not going smoothly. But this team,, at every step..rose above and beyond! Bravo!!!Fitzgerald B.
Le client n'a pas laissé de commentaire.SHARITA A.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Aaliyah H.
Le client n'a pas laissé de commentaire.Jaya R.
Le client n'a pas laissé de commentaire.Charles W.
Le client n'a pas laissé de commentaire.Eldridge P.
Le client n'a pas laissé de commentaire.Odri M.
The lady at the counter made renting the truck a wonderful experience. Thank You.EDWARD R.
Le client n'a pas laissé de commentaire.victor W.
Le client n'a pas laissé de commentaire.Catherine C.
Le client n'a pas laissé de commentaire.Kyle P.
Le client n'a pas laissé de commentaire.Janikka B.
Great easy drop off experienceKARESA R.
Le client n'a pas laissé de commentaire.David L.
Keep up the great!William E.
Le client n'a pas laissé de commentaire.Ahmadu A.
the cab of the truck stunk, a little cleaning would helpjoel V.
All goodCarlos V.
The entire team was simply amazing. As a first time renter, I expected a lot of stress but the team was extremely accommodating. Payton and Michelle were poised in dealing with the stress of a busy day; all with a smile and top notch customer service. The owners Riley and Ralph were equally as helpful!Tony T.
Le client n'a pas laissé de commentaire.CATHRYN G.
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.jacqueline F.
Very kind, organized and professional.CRYSTAL T.
Le client n'a pas laissé de commentaire.BRESTON H.
This was the worst place I have ever rented. Will never come back.Kevin S.
The staff was trying to support multiple customers at the end of their day but i am not sure who is responsible to clean the vehicles inside and out but they missed a few vehicles because my vehicle was filthy outside I mean it was very dirty and the vehicle side was not as clean as in the pass visible that it may have come in before being sent back out and not having to time to lessen the foot tracks of a previous customer which i felt put me at risk of exposure considering we are still dealing with a virus Covid 19. so once i picked up the vehicle and went home to load it up fore my event on Saturday my son had to clean it the inside to limit our exposure . It also had a low passenger front tire that needed to be addressed I had to put air in it that morning and air again on our way back home on Saturday because it was low. This needs to be checked as well. Staff at U-Haul were made aware. The staff is always very supportive and addressed the concerns upon my return of the vehicle when i reminded them of the rental concerns. Thank you U-Haul staffValerie H.
Le client n'a pas laissé de commentaire.rita O.
Le client n'a pas laissé de commentaire.bamidele B.
Le client n'a pas laissé de commentaire.Tony F.
Le client n'a pas laissé de commentaire.Anita C.
Excellent service à la clientèleCassandra G.
Le client n'a pas laissé de commentaire.David L.
This location is always friendly and helpful. Thank you Mr. Ralph!MARK H.
More people helping the customer. We're like 7 customers and just one person. Took me 45 min to get my truckMaria H.
Le client n'a pas laissé de commentaire.TOWANDA N.
Le client n'a pas laissé de commentaire.joseph M.
Make sure tank of gas is full so that you put e exactly what you use.Sua E.
Le client n'a pas laissé de commentaire.Elizabeth J.
Le client n'a pas laissé de commentaire.Kenneth S.
Le client n'a pas laissé de commentaire.Brian C.
Overall, great service and friendly staff.Christopher O.
2nd time coming here and they always have the equipment neededJose R.
Le client n'a pas laissé de commentaire.Victoria B.
Le client n'a pas laissé de commentaire.Caroline K.
I was supposed to pick up the truck at the Arbutus location but when I called the 1 800 number, I was told U Haul rep left me a voice message and that I had to pick up the truck at the 2929 Washington Blvd. I never got the voice message and ended up wasting time and rushing to get in time to the new pick up location, otherwise I would have been charged without even using the truck yet.Maria J.
Le client n'a pas laissé de commentaire.Tarslia J.
Le client n'a pas laissé de commentaire.Wayne G.
Le client n'a pas laissé de commentaire.Teaira H.
Le client n'a pas laissé de commentaire.Valerie H.
Le client n'a pas laissé de commentaire.Duane D.
Le client n'a pas laissé de commentaire.BREN C. | Premières impressions
Le client n'a pas laissé de commentaire.BREN C.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.Dalila M.
The man working behind the counter was super kind, chill, and knew what he was doing. I really appreciate the way he did the job and talked to me and all the people around me (other customers, other employee, and me). If he can get praise I hope he does. Sad note is there were remnants of broken glass in the van probably from an accident from previous use. I feel like "yes" and "no" are both inaccurate because I would say... kind of? pretty much? We just put my stuff right over it but if I had kids or something I would be really freaked out. Also the van had a low air pressure indicator light on and we were told the tire people they use can't/don't know how to reset the light. that's kind of unsettling but it didn't present any issues. Otherwise solid experience.CAROLINE L.
Awesome customer service.Hilary R.
Le client n'a pas laissé de commentaire.Barry S.
excellently service, friend, and knowledgeable .BRESTON H.
Le client n'a pas laissé de commentaire.steven M.
Le client n'a pas laissé de commentaire.Cristina L.
Excellent service, the people were nice. No complaints.joseph D.
Le client n'a pas laissé de commentaire.Victor F.
Great staff, Awesome service !YVAN F.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Donovan C.
Le client n'a pas laissé de commentaire.Antoinette J.
Le client n'a pas laissé de commentaire.George W.
I spoke with the customer representative after I dropped off the 26' truck. I made mention that the truck may need a battery replacement due to it having some trouble starting towards the end of my use. Other than that I was very pleased with the experience with this specific location of UHAUL. ThanksBrett K.
Le client n'a pas laissé de commentaire.Kristen K.
I was charged 93 dollars instead of the 84 from my receipt I got after I returned the vehicle.Steven K.
Le client n'a pas laissé de commentaire.eddie C.
Le client n'a pas laissé de commentaire.Tyreesie J.
Le client n'a pas laissé de commentaire.joe W.
Le client n'a pas laissé de commentaire.CIERRA T. | Expérience générale
Le client n'a pas laissé de commentaire.Ignacio C.
Nothing everybody was nice and the process was smoothRashad R.
I was pretty upset when my closest location (Pasadena @ BDK Floors) canceled the reservation I made months in advance. While I hated driving all the way out to South Baltimore, the people there were extremely friendly, hooked the trailer up to my vehicle, and disconnected it when I returned. The gentleman even backed my vehicle with the trailer into the spot for me. So, it started off being pretty bad, and I still hate to drive all the way into the city, but the people there made it a painless experience for me.William S.
Le client n'a pas laissé de commentaire.RODNEY S.
Awesome customer service who waited on me had everything ready for me when I got there! Merci Gerald W.
they just took money from my card without my permission. they over charge me I will not go back there anymoreLEON D.
No, i would not recommend a friend have to go to the other side of town, and back collecting tolls both ways to goto this location, when there is a much closer location that should have the product needed.Brian P.
Le client n'a pas laissé de commentaire.Olivia B.
Le client n'a pas laissé de commentaire.CURLEY L.
She was perfect, Hee name is Danielle and she was EVERYTHING! Well mannered and helped My Mom and I through the process and took her time to serve us. She's doing a wonderful job.SHEILA P.
Le client n'a pas laissé de commentaire.SEKINA S.
Le client n'a pas laissé de commentaire.Bannister K. | Expérience générale
The location and staff was excellent, major concern with returning my vehicle after hours using the app â€" which requires shared location settings. (With shared location, trouble shooting, following the prompt and calling uhaul my issue of confirming my return was unresolved after 2 hours. As a result I'm going to be charged additional for the convenience fee)WENDELL S.
Ralph does an amazing job! Very happy with the service here! Would definitely use this location in the future!CASIE L. | Expérience générale
Le client n'a pas laissé de commentaire.Octavia T. | Premières impressions
Staff at U-Haul very perfessional and helpfulKevin-Kjohn D. | Premières impressions
Amazing Customer serviceJAMES J. | Premières impressions
The storage unit had holes in the wall and mice droppings that l clean up l have requested for an invoice of payment and as of 2/ 17 / 22 l still have not gotten one l received a email stating that payment was due and l have already paid in full back in January and discontinued the service of the unit .l have spoke to several people about this situation.l am hopefully that it will be resolved soon.Rene B. | Expérience générale
Great staff, very helpful and knowledgeable!!!JOHN K. | Premières impressions
I want to provide a shout-out to the employees at this U-Haul, as I always had exemplary customer service experiences, but with that being said, it does not change my experience with this storage facility. Firstly, there was a miscommunication about which storage unit was mine, and the person who gave me my unit gave be a unit which did not match the unit I was assigned in the computer. This led to future confusion and stress as I had paid my rent, but there was a lock on my unit door. I had to wait for 30-40 minutes for this issue to be resolved, and it caused me to not be able to access my unit that day. Additionally, there was a significant rodent problem within the unit that I had due to there being 2 mouse-sized holes which led to the units on either side of my unit. There was mouse poop crusted on top of my boxes, there was a significant amount of poop which was in each corner of the unit (where the holes to the other units were) and my kitchen box which had pots and pans in it was filled with at least 4 oz of mouse droppings and my belongings had been significantly damaged by the rodents chewing up my belongings and pooping on them. I had followed all directives to not store food, drink, perfume, hygiene items, scented candles, or cleaning supplies in my storage unit, and yet the mice still were in the unit. The woman who I had checked out of the unit with was incredibly kind and swept out the unit and cleaned the droppings up so that I would not have to, again, speaking to the customer service provided. But, based on the damages and miscommunication, I would never use this U-Haul facility again.Rebecca B. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELA M. | Premières impressions
Le client n'a pas laissé de commentaire.Lisa B. | Expérience générale
I was not able to make pymt so you auction off what else I say and it was expensive now iam left with a high bill that I can pay. my friends now would need a cheaper storage.still in pandemic not to much money and people are sicktowanda h. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH S. | Expérience générale
The Washington Blvd. staff are very courteous, patient, and extremely helpful! My husband and I have been very blessed to have had our storage units at this location and to work with Mr. Ralph and his staff!! Thank you!❤️Dara P. | Expérience générale
Le client n'a pas laissé de commentaire.DASELESS M. | Premières impressions
Le client n'a pas laissé de commentaire.PAYTON S. | Premières impressions
Le client n'a pas laissé de commentaire.Steven K. | Premières impressions
Le client n'a pas laissé de commentaire.dana m c. | Premières impressions
Le client n'a pas laissé de commentaire.Renee S. | Expérience générale
Le client n'a pas laissé de commentaire.frank r. | Expérience générale
Terrible customer service, facilities are outdated and terrible looking . I was over charged and extra charged would never recommend u -haul only used the service cuz it was last minuteMichael O. | Premières impressions
It was one staff member that was rude to me lock the door on me in the middle of me moving out. Never said anything to me just lock me out and then was nasty when I asked him why ??? But everyone else was very respectful and helpful I will always come to mr Ralph establishments Aisha N. | Expérience générale
Le client n'a pas laissé de commentaire.frank r. | Premières impressions
Doug and the crew are very niceDanielle D. | Premières impressions
The truck that I have run it had broke down on me so it's an inconvenience meet and I had to pay extra to the guys for movingCalvin T. | Expérience générale
Le client n'a pas laissé de commentaire.Angela N. | Expérience générale
Ralph has always been excellent to work with, and although I'm happy not to pay a uHaul bill every month I'm sad I won't be working with Ralph anymore.TEHRAN G. | Expérience générale
I think the lights should be checked often there were a lot of times I went in there and it stayed darkLONA J. | Expérience générale
Rat eat my thingJANE M. | Expérience générale
Le client n'a pas laissé de commentaire.DENNIS F. | Premières impressions
There was a slight delay on Friday July 30 due to a loss of computers and a back up delay for customers. Uhaul also changed the lock on my storage unit causing a delay when attempting to leave.craig l. | Expérience générale
So sorry I forgot the young African American women name. She should get a raise. She was so extremely pleasant and funny. She took excellent care me after the day i had moving, she really made my day. She even help me get the couch off the truck and put it in storage. Oh i can't forget the other lady and gentlemen who was very nice and put a smile on my face.ELVADA A. | Premières impressions
Le client n'a pas laissé de commentaire.SONIA L. | Premières impressions
Le client n'a pas laissé de commentaire.maurice b. | Premières impressions
The manager was excellent, no complaints about his performance. His name is MR. Ralph.Joseph W. | Premières impressions
Le client n'a pas laissé de commentaire.Willie T. | Expérience générale
There was rat poop all over my storage locker when I went to check on my stuff. Moved everything out immediately. Everything was dark and smelly. Staff was nice and had no problems with hours, just would not store stuff here again.claire m. | Expérience générale
Need to install a lift for the second floor.Andres O. | Premières impressions
Not good No clear instructionsZaka A. | Expérience générale
Nice guy thanks youTIDANE B. | Expérience générale
The only thing I don’t like are the mice and ratsLONA J. | Premières impressions
Mr. Ralph is very professional and courteous.ELIZABETH L. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID G. | Premières impressions
It was mice crap on 50 percent of my things my sons Christmas toys were ruined because of that and we had no food in our unit so where did the mice come from the gentlemen who work in the office supply was nice and professional great customer servicejasmine l. | Expérience générale
the staff always are very professional and friendly. Help with extra items need to move well stick store. Easy excess too.larkhiea s. | Premières impressions
Thank you ALL for making my first storage experience a great one. To the Washington Blvd crew, you were great and your customer service was AWESOME! Thank you, thank you thank you!brenda t. | Expérience générale
Le client n'a pas laissé de commentaire.Ian J. | Expérience générale
All of my belongings were covered in rat fieces and it was unbelievably disgusting when I went to remove my belongings and it's very unsanitary. All of my Children's belongings were ruined and I'm very disappointed.Kayla T. | Expérience générale
When I moved my belongings into the faculty, the staff was friendly and very helpful. They were able to answer any questions I had, and were very professional and respectful. Over the years I've had my belongings in storage, the staff members I've interacted with were always willing to help me with any questions I had. And have always been willing to help me with many issues.andrew N. | Premières impressions
Le client n'a pas laissé de commentaire.Maria D. | Expérience générale
Yes I would recommend a friend to use uhaul storage!!JAMES W. | Expérience générale
Le client n'a pas laissé de commentaire.Ebony M. | Expérience générale
The owner is the best ! He make sure he take his time and work with everyoneTUWINA P. | Expérience générale
Le client n'a pas laissé de commentaire.ANGELINE P. | Expérience générale
Mr Ralph was very nice pleasant and very helpful.towanda h. | Premières impressions
Le client n'a pas laissé de commentaire.Richard S. | Expérience générale
It's a very busy location and they do a great job keeping everything on track. Friendly and helpful staff. Je les recommande chaudement.Albert C. | Expérience générale
Outstanding service.Maxine A. | Expérience générale
Le client n'a pas laissé de commentaire.Reginald D. | Expérience générale
The staff was very friendly especially RalphERICA B. | Expérience générale
Le client n'a pas laissé de commentaire.DONALD M. | Expérience générale
The only thing I don’t like the pending hold charger on my account now my account is overdraft on my account nowConnie J. | Premières impressions
My merchandise was sold in errorSharon manning m. | Expérience générale
The facility was overrun with mice. The staff made little effort aside from putting mouse traps with poison in each unit. The response in my case to complaints was unsatisfactory.marcy k. | Expérience générale
The employees at both locations were very knowledgeable, kind and hard working to my needs. Now my only complaint is there has to be a better way for space ( leg room). My 10 hour ride was painfulCynthia L. | Premières impressions
U-Haul agent at the facility was not helpful I had a reservation for one price but got there and had all these hidden fees when I was told and read that with a rental the storage was freeKeith T. | Premières impressions
LNatasha S. | Expérience générale
Mr. Ralph and his staff provided excellent customer service for the 2 years we were renters. Any notifications we had were handled professionally. I would recommended this location to everyone!!!Romain K H. | Expérience générale
I got my stuff out of the storage unit and a grand majority of my belongings were covered in rat/mice urine & feces or either had been chewed through; toys to clothes to shoes to coats etc.. Not cool.brittney r. | Expérience générale
You are sending email to the wrong address. Just because someone's name is xxxxx doesn't mean their address is firstname.lastname@example.org.. Please stop spamming people!CHARLES B. | Premières impressions
Manager at this location is awesome!!!!Tylon D. | Expérience générale
My storage was paid in full but all of my things were still auctioned off because of an uncaring employee did not remove my room off the auction list. MY DAUGHTER AND I LOST EVERYTHING! I HAVE NOTHINGSharon W. | Expérience générale
Rats and mice came into my storage facility. They ate through and pooped on all my furniture and boxes. I had to throw everything out. The staff was not helpful and said they couldn't do anything.Niral P. | Expérience générale
Very kind gentlemen at this location and professionaltenika n. | Premières impressions
I am a little upset by the prices for storage and late fees. The website is not easy to navigate.Shala F. | Expérience générale
There roaches in the bathroom. Other than that, I had a good experience. The staff are wonderful. But, there were times when I had to wait extra long due to the limited number of staff. The storagejewel j. | Expérience générale
This Location is ALWAYS top shelf. I could not be happierJOSEPH V. | Expérience générale
Everything helpful was done-especially young man on Northern parkway - he went over abd above to make sure I was safe and my truck clean before I left.Francine J. | Expérience générale
THE LADY CUSTOMER SERVICE WAS GREAT. I WOULD TELL MY FRIENDS ABOUT THAT LOCATION.tressie c. | Premières impressions
Staff friendly and very helpful.Stacy H. | Premières impressions
If I could of continued to work I would have kept my space could not afford to pay for the unitERIC C. | Expérience générale
AucunShala F. | Premières impressions
Excellent service à la clientèleChanika N. | Premières impressions
Been coming to this facilities for years.Overall friendly.LESLEY C. | Expérience générale
Very good experience.Roderick H. | Expérience générale
AucunJANE M. | Premières impressions
I really like the people and their servicesCHARLES B. | Expérience générale
They Were Very NiceKisha H. | Premières impressions
Biensharae g. | Expérience générale
Great service, value, commitmentShawn F. | Expérience générale
This was the worst experience in my life. I would never use your service again nor refer you to friends. Your customer is the WORST EVER. The absolute worst. Horrible. Train your employees.Renee G. | Expérience générale
Everthing was great. No problemsNAJAH W. | Premières impressions
very satisfied with your serviceYulin W. | Expérience générale
You guys are great keep up the great workAllura B B. | Expérience générale
Every thing and everyone was great and nice and very helpful at all times bbbbbbbnnnnnnnnSabrina w. | Expérience générale
Everything was on time. Everyone was professional and truly helped make my move as smooth as possible.Danielle T. | Expérience générale
Didn't tell us we needed to go to a different location so we go in the car again & then nobody was there to give access to our Ubox. Waited in rain for someone to rush over. Disorganized. Not secure.Claire B. | Expérience générale
That place Is rat Infested and the staff Is so unprofessional and very short tempered with the public....I wouldn't let my pets sleep In that rat hole and the storage prices are ridiculously to high,,ANN T. | Expérience générale
The manager Ralph was very customer friendly and supportive!APRIL H. | Expérience générale
Very long lines every time ive been in theredenise f. | Expérience générale
I was never in the store, so though I checked yes, I don't know the cleanliness, hours or lighting. Working with Dale was wonderful.Elizabeth R. | Expérience générale
Staff professional,very helpful and courteous.constaince w. | Expérience générale
Not a bad facility, kept well. Every time I came to the office there was a horrible line with just one person behind the counter. When I would call I would either get attitude or No answer.Chantelle W. | Expérience générale
Need more people staffed, the wait is too long to get to a representative.makeba m. | Expérience générale
ThanksCHARLOTTE K. | Expérience générale
Excellent ServiceGRETA W. | Expérience générale
I was never at the facility so those questions really don't apply. However, my experience was not great. The u-boxes were unimpressive plywood junk, the price for delivery x2 was way too high.Frank B. | Expérience générale
Some of the people working there were very rudealicia l. | Expérience générale
I've never had to use storage before for my first time there was a great experience great customer service and a clean facilityBrennan K. | Expérience générale
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