Évaluations des clients U-Haul Moving & Storage at Watson Blvd

Be more polite to customers.

Excellent!

Excellent experience/service on both ends of my one-way delivery.

Drop off was the worst. I had to call Lynn because I was set to drop off my trailer an hour and a half from my destination. I was sent to a location at that location I was turned away and sent up the street and now I'm being charged for Not having your logistics properly managed.

Have used the drop off location several times. Always busy but have never had to wait. Staff is always very professional and courteous.

Terrible !!! I want my money back !

Picked up the uhaul from moody road and had to pick up the tow dolly from the Watson blvd location. The truck was absolutely disgusting! The truck was not cleaned at all, mulch, debris, and garbage was left in the back and the cab was also disgusting as well. Thankfully the staff at Watson blvd was extremely nice and friendly. They cleaned the cab and the truck for me and went over loading procedures for towing my car.

Sam and Robert were great to work with!

nothing, Mason was an amazing customer service rep. he make the experience so easy and pleasant. I will rent from uhal anytime if Mason is my customer service rep. awesome young man

Mason the manager is excellent. Nice hire!

Representative was very courteous

Check out and experience was great!

Everything was smooth and easy.

I was charged 200+ miles when the fact is we took a 102 mile round trip. That's 51 miles there and 51 back according to GPS.

The same place that moved my dad in came through on the spot to move me out 20 years later. Excellent facilities and excellent crew. Altogether, I am 100% satisfied with the service I received from the folks at U-Haul.

Great Customer Service

I Dont see anything that need improvement

Mason was wonderful helpful checking me out .

Excellent customer service!!! Thanks Will

Easy in and out

Everything was in order and staff was very helpful. Thank you

Good customer service. Workers were professional and did a great job.

Good experience

There was a cut/crack on a tire that I discovered during my rental. It may have not been there when I picked up the trailer, but I encourage the staff at U-Haul to be sure to carefully check for any tire wear or damage closely. Thanks.

Its been almost 24 hours and I haven't received a return of my deposit onto my bank card. I will update this review as soon as I have received the deposit.

Wish I knew that no dolly came with the Cargo Van. I would have rented one

This location is the best in Warner Robins! I'm surprised there's not a wait list to rent a truck because the staff is remarkable! Especially the manager, Sam! Every time I need a truck she's always there to provide me with one. She's got customer service you just can't teach. Definitely a natural for her position. The store is always in tip top shape and the trucks are always so clean. The prices can't be beat. This store just all around runs smoothly and I'd rather not rent a U-Haul anywhere but at Sam's store. You guys should be proud and congratulate her. She's earned it!

This is my go to location, Always an A+ on service and personal

The GM Sam was awesome and took care of my concern right away

Just keep doing what you doing

The prson that issued my equipment and took it back in were excellent and friendly attitudes.

The staff was friendly, professional, and proficient, but the spools were rusted to the point that it was nearly impossible to use them safely.

I'm not sure how many times I have to say this, but I'll say it until I'm blue in the face. This U-Haul location is the best I've ever dealt with. Sam is the best. She always makes sure her customers are taken care of. I will always use this location

Not much. Y'alls employees are very thorough and knowledgeable bout everything UHAUL!

Sam is awesome! Always available to help whenever needed, very knowledgeable about everything uhaul related.

Sam was very professional and courteous, and she hooked up the trailer in an outstanding manner! When I returned it, Robert checked me in quickly and professionally -- great job!!

Your people at the Watson are fantastic

Kawi was very efficient and professional!

Prompt and professional service.

Very professional staff!

Continue being courteous and considerate of clients' needs. Thank you!

Prompt and professional service and a pleasure to deal with.

Very fast, courteous and professional service. I would highly recommend this location for equipment rentals.

N/a

I returned the U Haul after business hours. I tried to complete the steps on my phone as instructed by the employee when I came in to rent. He was very clear that it must say done or otherwise my check in would not be complete and I would be charged $20. I never got to the part that said done because it kept telling me my location could not be verified. My phone was set to let my location be known. Long story short I was charged $20 but it was not my fault that the system could not verify the location.

The facilities were good, but the truck was awful. It was very clean and fairly new, but it a handful to drive above 50 mph. It was all over the road and would not steer straight. I had to drive it on the highway for over 3 hours. It was the absolute worst truck I ever rented from Uhaul.

Have used this location in the past and have been treated in a very professional manner. Will always be my first go to co for my rental needs.

Have better customer service manners.

Sam Smith at this location was very friendly and super helpful. The checkout experience was actually fun because of how she handles things.

This location was excellent. My original location was a disaster. I went on the day of my closing on my home got there and my truck was not there. I had to drive from out west to east to pick up at this location which made me late for my closing. I thanked the guy for at least finding me something but this should never happen. I arrived on time for my rental and it should've been ready for me.

The manager Sam made this whole experience exceptional! When returning my van, Sam went out of her way to correct all issues experienced and truly went above and beyond levels of basic customer service. I felt truly cared for and personally considered in a situation where most corporations or even employees would have been complacent and disappointing. She took a potentially negative experience and transformed it into something so positive I literally had to hug her twice to say thank you! Very deserving of her position as manager and the SOLE reason I will recommend this Uhaul location to anyone.

It looked like something had been transported in the trailer that had leaked some oil that did not get cleaned up. But, the sales staff was great, the store was well stocked and had everything you could possible need for moving.

A very clean store. Also had a very professional staff.

Great job

There seemed to be a technical issue with the computer. They're otherwise very accommodating and curteous.

This was the WORST experience I have EVER had trying to render a service. There are too many things that went wrong to name. We decided against using your storage facility.

NONE

Great customer service!

good

Thanks so very much for the wonderful Employee.

Great

None

Keep up the good work!

I told the worker I would be moving out all my things on wed when I came in that mon. My movers took majority of my items but not all. Workers took the rest of my stuff out of my unit and rented it.