Évaluations des clients U-Haul Moving & Storage at Waverly Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Waverly Rd

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

jayson g. | Expérience générale |
Évaluation :

Steff is excellent, extremely helpful, courteous, and professional. Would be nice to have a light inside the unit.

Anthony R.
Évaluation :

Pick up and drop off went smoothly. U-Haul employees hookEd up trailer to my vehicle and made sure it was safe. They were very knowledgeable on U-Hauls products and services.

CATHERINE L.
Évaluation :

Marquise helped me and did a fine job at fixing a mistake that uhaul had made prior to my pick up time. Marquise made my experience pleasant and I enjoyed his sense of humor! My overall experience was a good one. Easy to drive truck. When need be, I will be a return customer.

Stephanie W.
Évaluation :

Staff not wearing MASKS, this is a mandate in Michigan. This location is not following DHHS mandates.

Roxann M. | Expérience générale |
Évaluation :

The late fee is too high.

KIMBERLY IRENE N.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL DAVID B.
Évaluation :

I had no problems. The help was great. One thing to mention is to tell renters to be SURE and read the warnings of do's and don'ts on the car dolly like I rented. No backing up and so on.

JEREMY CYLE Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve P.
Évaluation :

Le client n'a pas laissé de commentaire.

EMILY LAUREN M.
Évaluation :

no masks and I felt like I was gonna get sick.

Jackie W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Chris G.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS JASON E.
Évaluation :

Andrew was very helpful.

TOMMY NOLAN F.
Évaluation :

the vehicle was not clean at all in side and out side i feel like i should get some of my rental money back i had to sweep the back of the vehicle out my self this is not a good look for Uhaul

Larry B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM M.
Évaluation :

The man who helped us was friendly.

DAVID EDWARD B.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES JOEL H.
Évaluation :

Young man was very nice and pleasant the morning i dropped off.

FREDORTIZ C.
Évaluation :

Le client n'a pas laissé de commentaire.

lafayette R.
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Le client n'a pas laissé de commentaire.

KATHY JO L.
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Le client n'a pas laissé de commentaire.

MELODY LYNN T.
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Le client n'a pas laissé de commentaire.

ELIZABETH ELLEN M.
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Le client n'a pas laissé de commentaire.

Trina R.
Évaluation :

Le client n'a pas laissé de commentaire.

SHERRY LYNN L.
Évaluation :

I have used this Uhaul location many times. my only complaint is the staff does not wear a mask as mandated due to covid

JOEL ROGER L.
Évaluation :

Both checkout and receiving were excellent!!

RANDALL SCOTT R.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID KENNETH E.
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Le client n'a pas laissé de commentaire.

michael F.
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Le client n'a pas laissé de commentaire.

larry H.
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Le client n'a pas laissé de commentaire.

ROBERT GLENN T.
Évaluation :

Le client n'a pas laissé de commentaire.

JAY TOPHAM D.
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Le client n'a pas laissé de commentaire.

Zackary C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT CHARLES B.
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Le client n'a pas laissé de commentaire.

Jason S.
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Le client n'a pas laissé de commentaire.

JOHNCHARLES D.
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Outstanding customer service!

Carina G.
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Le client n'a pas laissé de commentaire.

Paigeriane B.
Évaluation :

So easy to drop off.

tROY J.
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Le client n'a pas laissé de commentaire.

DOUGLAS LEE G.
Évaluation :

Place was a zoo.

SUZANNEJANET M.
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Le client n'a pas laissé de commentaire.

Richard B.
Évaluation :

Safe and clean.

NORINE ANN G.
Évaluation :

I wished the cab was quite, to much road noise

Thomas G.
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Le client n'a pas laissé de commentaire.

Thomas F.
Évaluation :

Let the customer know that you don't have the size truck available that they requested.

eric A.
Évaluation :

Awesome!

David W.
Évaluation :

the truck had 100,000+ miles on it. Had less than 3/4 full tank of gas and was dirty. i had to completely clean windows inside and out to see well. the truck had zero suspension or shocks. a miserable ride for over 500 miles. with no suspension we had damage on glass top tables and game systems that were protected well. Attendant that checked me in at the end of my trip was nice but not wearing a mask.

Kelly S.
Évaluation :

I thought the people working there were very helpful. The employee helping me was really good. I don't remember his name off the top of my head. It's probably in the paperwork. I will continue to use this location for any of my rental needs and recommend it to friends. I have heard some horror stories of other locations in the Lansing area and would definitely go to the Waverly location anytime.

JAMES WILLIAM C.
Évaluation :

The truck ran fine, the windshield was extremely dirty and did bother me while I used it but I had no time to clean it. On a positive note, your staff was extremely courtesous when I picked up the truck and dropped it off.

RYAN ALEXANDER B.
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Le client n'a pas laissé de commentaire.

Richard R.
Évaluation :

Great equipment.

Daniel P. | Expérience générale |
Évaluation :

I would never go back to this storage unit. The people are rood on the phone and with the pandemic going on the company itself is selfish. Some people have gone through hard times and you people will not work with anyone. It's all about money.

Narriman A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Joshua T.
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Le client n'a pas laissé de commentaire.

Timothy H.
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Le client n'a pas laissé de commentaire.

michael C.
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Le client n'a pas laissé de commentaire.

KELSEY LINN K.
Évaluation :

I would not recommend this location because Michigan mandates a mask inside businesses and this location had a sign stating masks must be worn, yet both of their employees who interacted with me did not have masks on or even anywhere in sight. I will not be going back to this place as they do not have respect or understanding for other people be the 210,000 plus Americans who have died from Covid. The two male employees that had contact with me should be disciplined and not allowed to work until they wear masks and practice social distancing.

WALTER DAVID S.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARDSTUART B.
Évaluation :

Attendants didn't wear masks. I rent off-and-on from this location and in nearly every instance there is a line of customers waiting while three attendants are working on one customer's rental. It seems that attendants need to be able to problem solve solo so that other attendants can assist other customers.

Jason W.
Évaluation :

Location seemed very understaffed. I checked in online and still waited 1/2 hour upon arrival to pick up trailer. Drop off was seamless however.

Walton S.
Évaluation :

I enjoy this U-Haul location. The staff their are friendly and professional. The are knowledgeable and get you in and out in a timely fashion so you can get on with your move. The Waverly Road store will always be my go to store.

JAMES EDWARD C.
Évaluation :

James the supervisor was great in making things correct. On Waverly rd

Lee H.
Évaluation :

Replace the coupler it is wore out and squeaks and is very noisy does not fit the ball properly

john W.
Évaluation :

Excellent experience- used location twice within a month and will use again if need arises

JOHN PATRICK J.
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Le client n'a pas laissé de commentaire.

natalie C.
Évaluation :

Nice customer service just when we dropped it off in texas they should ask for id and check things out

Julie B.
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The employees were not all wearing masks nor were many of the customers. I was very uncomfortable during these times going into this facility.

FAITH W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Gary M.
Évaluation :

Just needed a truck for a couple of hours for a short move. Made the reservation online and the whole process was flawless. Essentially walked into the store and got the keys and walked out. Returning the truck was just as easy; pulled up, had a quick inspection, and I was on my way. All of the employees were friendly and efficient. The truck was perfect as well. Great experience!

KENNETH R.
Évaluation :

I just dropped off here after hours.

ROGERE R.
Évaluation :

I was very satisfied with my overall experience. The staff was courteous and freindly.

BONNIE DARLENE H.
Évaluation :

Le client n'a pas laissé de commentaire.

Tony L.
Évaluation :

Nothing to add

KENEZ WYMAN M.
Évaluation :

Thanks, James.. you were friendly, professional and patient.

Matthew M.
Évaluation :

Everyone I interacted with was friendly and helpful.

Christine R.
Évaluation :

I was promised a 10' truck for 24 hours and this was guaranteed this in line. I arrived and the truck that this location gave me was a 15' for 24 hours and called it an upgrade. They tried to change me for the 15' truck. The manager in training made excuses and was not super helpful. The bait and switch apparently was a common practice according to him. The gentleman that was the clerk was awesome and had the customer service skills that I had come to expect from u haul.

jean C.
Évaluation :

I want recognition given to the outstanding service I received from Michael! Both he & Janes were very professional. Michael was exceptional explaining all instructions to me. He was knowledgeable about procedures & answered any & all questions I had. He is an asset to your company & I want his superiors to know that he is a valuable member of your team!

anna W.
Évaluation :

Super fast and friendly.

Hunter S.
Évaluation :

Le client n'a pas laissé de commentaire.

robert F.
Évaluation :

More people at check in during busy times to eliminate waiting time. Excellent customer service by staff that was present.

TIMOTHY GRANT P.
Évaluation :

All the employees were nice and got me out fast thank you very very much.👍👍👍

savannah S.
Évaluation :

Terrible customer service. Dirty trucks. No masks on any of employees

JOSEPHRAY H.
Évaluation :

Everything was perfect. I showed up with out a reservation and the got me what I needed right away.

Thomas H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JOYCE LILLIAN H.
Évaluation :

Le client n'a pas laissé de commentaire.

Shannon C.
Évaluation :

I booked a moving van and dolly more than 24 hours in advance, however there were no dollies available when I picked up the van which was disappointing. I did get a refund for the dolly that got charged to my card, so that was at least acceptable. Coincidentally the day after I gave them my phone number, I started receiving spam texts addressed to my name. This is this first time I have ever received spam texts, so it seems to be rather too coincidental.

TIFFIANY MICHELL P.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan G.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert K.
Évaluation :

Don't double charge your customers! Still waiting on my refunded amount for the double dip!!

JOHNDOUGLAS S.
Évaluation :

Le client n'a pas laissé de commentaire.

Tiffiany P. | Expérience générale |
Évaluation :

Michael was awesome! Very very helpful an courteous! I will miss working with him on a monthly basis! Thank you Michael For all your help!!! Tiffiany P.

Juan M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAMBRETT W.
Évaluation :

Leaked oil all over my nice white driveway, headlights harldy lit up the street, button for the trailer interior lights didn't work, truck screached when started......

Carolyn C.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin D.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL DEAN F.
Évaluation :

The drop off Procedure needs work. I tried to use my phone to drop off and it wouldn't work. I used a friend's phone and it finally worked after multiple try's. we got to the point of taking pictures then it wouldn't upload the pictures then it finally work.

john S.
Évaluation :

Le client n'a pas laissé de commentaire.

James P.
Évaluation :

Le client n'a pas laissé de commentaire.

Randy M.
Évaluation :

The fellas there Michael and Jason were amazing!!!!!!! Highly recommend these two guys!!!! Simply awesome experience!!!!

Timothy P. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

James T.
Évaluation :

Le client n'a pas laissé de commentaire.

Susan G.
Évaluation :

Was very unsatisfied when I got to the store. Did online check-in, but still had a few minutes of check-in at the store. So I get all checked-in and when I went to pay, they only took cash or debit card. I didn't have either. Had to leave, go to the bank to get cash, and drive back. It would have been really nice to know that before I went the first time. (When I got back, there were people in line checking-in and the same thing happened to them. No cash or debit card.)

Veronica S.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel P.
Évaluation :

Le client n'a pas laissé de commentaire.

SHERRILL EDWARD A.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD GRANT H.
Évaluation :

Store front was clean and worked quickly to get customers in and out. Very customer friendly.

FAROKH D.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISHARLAND B.
Évaluation :

Le client n'a pas laissé de commentaire.

Mitch L.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBBIE D.
Évaluation :

Le client n'a pas laissé de commentaire.

Fred M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Debra T. | Expérience générale |
Évaluation :

Not only were you the ONLY company that charged additional "fees" during Coronavirus. When I moved my items out. I had to call three times half hour on hold each time. Was then told I had to come in to office to sign papers. I had already moved 3 hours away. It took multiple calls to resolve. WHY would your company WANT people to come into the building to sign during an pandemic?

Stephenie S.
Évaluation :

Le client n'a pas laissé de commentaire.

Joaquinjulio G.
Évaluation :

Make sure employees are wearing masks. Neither employees were wearing them.

nancy c. | Expérience générale |
Évaluation :

Unit was VERY clean. Some of your staff are very helpful and friendly, others could use some work in this area.

Robert L. | Expérience générale |
Évaluation :

All my stuff had mold after using thi stor

Vickie S. | Expérience générale |
Évaluation :

Very pleased wit the unit.

Marcia B. | Expérience générale |
Évaluation :

I just needed some short term storage and the location had great availability, convenient access and hours. Overall I was very happy. The only thing that could have been better was that the gasket on the roll up door was worn through in some areas and it made the door very difficult to open and close. Other tahn that everything was great.

Russell w. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

klymena q. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew L. | Expérience générale |
Évaluation :

Great bunch of people!

julia p. | Premières impressions |
Évaluation :

I would prefer to have 24 hour access to the climate control storage spaces. Additionally, I was surprised to see a rodent trap in our bin and will be checking to see how and who will be periodically checking the trap for removal of any rodents since I am the holder of the key for the lock? There was no mention of this when we rented the bin.

Russell w. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Theresa S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Sarah W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

joe m. | Expérience générale |
Évaluation :

Better than others I that I've seen

DEBRA S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Alexis W. | Expérience générale |
Évaluation :

Very unprofessional rude people strorages are filthy outside looks trashy very poor place to put your belongings

BRUCE G. | Premières impressions |
Évaluation :

I was very pleased with the staff and service at the Waverly Rd U-Haul. All my questions were answered and I am 100% satisfied with my storage rental, my move-in and the overall experience. Thank you!

NIKLLE R. | Premières impressions |
Évaluation :

Everyone was very helpful! Thank you uhaul

ANN A. | Expérience générale |
Évaluation :

Nothing

TOWAN C. | Expérience générale |
Évaluation :

The staff was freaking AWESOME thanks for making this move EASY..... The Clarks

joseph w. | Expérience générale |
Évaluation :

Excellent experience, will be coming back in the spring.

Terrance S. | Expérience générale |
Évaluation :

Great!

TOWAN C. | Premières impressions |
Évaluation :

Awesome staff they made us feel welcome. Thanks guy's

Mariah P. | Premières impressions |
Évaluation :

Uhaul was nice but the man who checked me out was on his personal phone having a conversation the entire time trying to help me and had to reask me questions because he wasn’t paying attention

DENNIS N. | Expérience générale |
Évaluation :

Service was fine, but the overall prices were just far too high.

Amy C R. | Premières impressions |
Évaluation :

Very friendly and helpful staff!

Bradley L. | Premières impressions |
Évaluation :

Employees went above and beyond to help me at the end of a long and tough cross country move. Your Waverly Rd location was amazing.

Tracey I. | Premières impressions |
Évaluation :

I enjoyed the ease of reserving and picking up a truck, plus the storage room was clean.

Todd M. | Premières impressions |
Évaluation :

Check in process was quick and painless. Staff was friendly and accommodating. Did not have any problems acquiring a last minute additional second unit.

Michele D. | Expérience générale |
Évaluation :

Had some mold on my items

William B. | Premières impressions |
Évaluation :

The staff were very helpful and polite. I would use this facility again in the future.

JOHN P. | Premières impressions |
Évaluation :

Very professional and quick securing storage unit.

Jennifer F. | Expérience générale |
Évaluation :

It was a great experience

Andrew C. | Premières impressions |
Évaluation :

Great experience.

Richard J. | Premières impressions |
Évaluation :

The customer service I received while renting a storage unit was fantastic! Kyla, I believe her name was, excelled professionally. Very courteous and knowledgeable. Well done!

JOHN P. | Expérience générale |
Évaluation :

I have done trailer hitches, trailer rental, truck rental, and storage and supplies from this location, all have been very good.

richard b. | Expérience générale |
Évaluation :

Very satisfied

JEWELL G. | Expérience générale |
Évaluation :

I was a customer for ten years and mice ate my couch and mattresses and the drippings were everywhere. I ended up having to take most of my items I was housing to the dump. Very disappointed

JOHN P. | Premières impressions |
Évaluation :

The local staff is great, but major computer issues because of U-haul national home office computer system problems affected their ability to do their job locally.

Patricia S. | Expérience générale |
Évaluation :

Helpful with personal disposal issue

Jennie D. | Expérience générale |
Évaluation :

My contact was called (and I wasn’t) and made aware that my bill was not paid (a week late). Sharing my billing info inappropriate. Never do business here again.

klymena q. | Premières impressions |
Évaluation :

Was very polite and answered any questions we had. I recommend this U-haul on Waverly

Kelly M. | Expérience générale |
Évaluation :

I had one major issue. When my credit card number changed I was never notified about the failed payment and given a chance to fix it until I received a cancelation and had to pay a fee to get it back.

jeanie c. | Expérience générale |
Évaluation :

Was very friendly and helpful at every step. We very much appreciated what they did to facilitate the moving of our items from storage.

Richard L. | Premières impressions |
Évaluation :

The agent was very helpful and knowledgeable, did a great job.

Sheila D. | Premières impressions |
Évaluation :

Fast and easy. Employees friendly.

CHRISTINE C. | Expérience générale |
Évaluation :

Besides the wonderfully convenient location, I have totally enjoyed dealing with the staff. They have always been very friendly and helpful. The facilities are clean, and I’ve felt safe going there.

DONNA S. | Expérience générale |
Évaluation :

The staff was always helpful and attentive.

karen f. | Réservation |
Évaluation :

I had a change of plans and did not need to use their facility at the present time. They were very understand. I still may need a storage unit in the near future and I will certainly go with them.

Celisa R. | Expérience générale |
Évaluation :

Well ive been gone since around sept. 13 or 14 still receiving stuff saying i was still being billed called and talk to someone they said management would call im still waiting for a call or email.

tony g. | Expérience générale |
Évaluation :

My only criticism is your policy of not providing prorated months to tenants who move after a partial month. You guys can earn double on the space for a number of days. Seems like an unethical policy.

JOHN P. | Expérience générale |
Évaluation :

I have rented here before and the staff and facility are very good.

BONNIE O. | Réservation |
Évaluation :

Good customer Service!

John S. | Expérience générale |
Évaluation :

It would be nice to have access till 8pm. The few times that I needed a later access, the staff was very courteous and accommodating.

Terry H. | Expérience générale |
Évaluation :

After making reservations and moving from one location to another, on arrival they did not have the storage unit we reserved we had no option but to rent a much larger unit at a greater cost to us.

Cassandra C. | Expérience générale |
Évaluation :

I think refunds should be refunded if moved by due date

Martha A. | Réservation |
Évaluation :

I’ve been to this U-haul location many times over the last week -reserving unit, buying boxes etc. EVERY PERSON I’ve worked with has been friendly, professional, and gone ABOVE and BEYOND to help me!

katherine m. | Réservation |
Évaluation :

Great so far. Helped me find the unit & went to other building to find me the flatbed carts. Very friendly & efficient.

CYNTHIA C. | Expérience générale |
Évaluation :

My outside storage facility had easy access for me to pack and unpack. The staff was great! I would highly recommend this U-Haul.

James R. | Réservation |
Évaluation :

The wait for a person to service you was too long

TARA M. | Expérience générale |
Évaluation :

The storage facility is infested with rats! Their droppings were everywhere. It was so bad that I was forced to dispose of my sofa upon moving out. I could not bring myself to sit again.

Brian G. | Réservation |
Évaluation :

Long line to check in, only one employee in store.

brandon h. | Expérience générale |
Évaluation :

Several times, the check in/out system did not work. I paid for extended access, and when the system didn't work, I couldn't access my items. On one occasion, I found the outside door wasn't locked.

pamela m. | Expérience générale |
Évaluation :

you moved my things out of the storage then you have violated my rights and I will be sueing this company I have been waiting for a call from the supervisor and never have I gotten a email call

Andrew B. | Expérience générale |
Évaluation :

The manager is hostile, the after-hours access sets off an alarm every time because they will not fix the card reader, and the staff never picks up the phone even when there are no customers in store.

REUBEN H. | Expérience générale |
Évaluation :

No

CYNTHIA Z. | Expérience générale |
Évaluation :

None

ROBERTO R. | Expérience générale |
Évaluation :

One person behind the counter was not a friendly customer service speaking worker. If you don't want to be at work then stay home.

Vickie S. | Expérience générale |
Évaluation :

When we went to empty the unit we had to move our truck during the process of loading to make room for someone else, when all the staff had to do was move a personal vehicle. Very inconvenient for us

Non reviews have been submitted for this location.

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