Very quick check-in when returning vehicle. Did not get the emailed receipt as expected. Not relevant to site but to truck: Truck we used made weird squealing noise, when brake pedal was depressed after turning engine off.STEVEN JAMES T.
Customer Reviews for U-Haul Moving & Storage at Waverly Rd
Pour nous contacter
Lansing, MI 48917
(Waverly Rd & I-496)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
A day before my move, Uhaul agreed to give me additional miles. I saw the additional miles on my reservation. However, when I returned the truck, I was charged for more miles as the additional miles I was given the day before was removed from my reservation. I am very upset with your customer service.Joseph S.
Le client n'a pas laissé de commentaire.Marcus R.
My wipers didn't work and it rained the whole time. Instead of offering me another truck rental they told me to call roadside sho never showed ip it made it extremely hard to drive the vehicleLEKEISHA RENEE R.
Le client n'a pas laissé de commentaire.PEGGY JEAN S.
Very helpful getting us hooked up , and on our way .Lloyd M.
Le client n'a pas laissé de commentaire.FANNIE V H.
Appt. was set for last Thursday, two weeks prior. Parts had not arrived so rescheduled for the following Tuesday. Still no parts so delayed another day. Finished today. All seems good. Personnel amical.jeff H.
Le client n'a pas laissé de commentaire.MARK CHARLES B.
I had a good experience renting the van. The staff was polite and very helpful.LINDA KAY D.
Le client n'a pas laissé de commentaire.NIKKI CASSANDRA B.
Le client n'a pas laissé de commentaire.PAUL THOMAS W.
Le client n'a pas laissé de commentaire.jerome t. | Premières impressions
Le client n'a pas laissé de commentaire.Dan R.
Billing was a nightmare. I spent hours on the phone and in person trying to get them to fix their mistakes.Tanya B. | Expérience générale
Le client n'a pas laissé de commentaire.Diana C. | Premières impressions
I called customer service so I can move from a large storage to a smaller storage. A customer service rep have me a price and reserved it for me. One I got there the rude young lady at the desk told me I had to pay a month on the storage I was moving out of and pay for the new one. I called customer service again and they said that was incorrect after they got me out of 270 $!!!! It doesn't make any since that they made me pay for a storage that will be empty!!! The GM NEVER returns any messages or calls!!! They can't do nothing right and always gives you wrong information and over charging me. Now I'm fighting to get my money back for a storage that is empty and had been paid for, for 30 days!!! Horrible customer serviceKeegan H. | Premières impressions
Le client n'a pas laissé de commentaire.JACK ARTHUR F.
I still have not received an emailed receipt even though I got this survey. When I returned the van, there were 2 representatives at the counter, yet neither went out and inspected the vehicle and did not give me a receipt right away. There was no one else in the store, why do they wait until you leave to do the check-in? Seems like potential for billing for charges when you are not a witness.WILLIAM CARL I.
On September 23, 2021 I rented a 5 x 8 enclosed trailer. I returned it that day the same day and I did not get a receipt. The employee checked the trailer and told me I was good to go. Because this employee did not do his job and check the trailer in U-Haul charged me an additional 228,51 $ stating I returned the trailer eight days later. Which I did not. There also is an additional hold on my bank account for 199,97 $ to be paid do you haul again. All because an employee did not do his job and check in the trailer I returned the same day and put my money Unavailable to me. I called U-Haul customer service and spoke with oh woman who put in a request, I don't request for me to get my money back.Horrible experience!!!!JOAN ELIZABETH H.
Not happy with my return of truck. Over estimated milage but no return on lower milage usage. Guy that took the truck back was almost rude. Truck was a piece of crap, but most rentals are, that wasn't an issue. Haven't heard anything from uhaul except this invitation to review them.PAMELA JO B.
Le client n'a pas laissé de commentaire.DAVID C.
The staff were really friendly and service was quick and easy. Please tell the staff they do an excellent job. Thank you for a great experience.RHONDA KAY B.
Le client n'a pas laissé de commentaire.Wade S. | Premières impressions
The truck I rented was pass filthy equipment like Dolly's filthy We had took ckean it before loading our things onto it Woukd close to never rent from waverly road this is the,second time this happen to me...no thanksBONNIE KAYE N.
Cluttered entryway difficult to move around in front of building to get to register/clerk.Clay S.
Le client n'a pas laissé de commentaire.Wade S.
Le client n'a pas laissé de commentaire.Julia C.
Le client n'a pas laissé de commentaire.Stephanie B.
Le client n'a pas laissé de commentaire.Adam H.
Le client n'a pas laissé de commentaire.MICHAEL S.
Only thing that could use some attention is to clean the inside of the windshield.NANCY ELIZABETH S.
Le client n'a pas laissé de commentaire.Louis S.
You need to restock the mid Michigan area with car haulers had to rent a tow dolly since closest hauler to Lansing was more than an hour away.WALTER DAVID S.
The girl that waited on me did a super good job, she was very busy but took care of everyone in mater.KENTON CHRISTOPH R.
The staff was friendly and knowledgeable. The equipment was like new. I will definitely use this service again.Jeff H.
Le client n'a pas laissé de commentaire.JAMES WILLIAM S.
Le client n'a pas laissé de commentaire.Theresa T. | Online Move In
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.Paul B.
I would have loved to see the rental truck cab at least vacuumed out. I had cigarette ashes everywhere. A proper clean sweep of not just the cargo but also the cab would be appreciated. Also the last minute switch of trucks wasn't right. I could not even give a proper check- over with the website provided( truck didn't match up). And don't even get me started with the after hour return app (completely useless).ANDREA V.
Understaffed. When I went to bring the vehicle back, the person couldnt be bothered with me. Annoying. Wouldnt look at me in the face and acknowledge my presence. Couldnt tell me he was busy with someone else.. I was a great big ol nuisance for him. I get that its difficult to find people right now...but courtesy is a common human trait we all learn in kindergarten.STEPHEN PATRICK B.
When we returned the truck the guy that was at the check in area outside was rude and would not help us. He was a white guy with glasses about 5'9â€ if this helps identify the employee. I will use Penske truck rental next time.Roderic W.
Everything went well.Randal N.
Le client n'a pas laissé de commentaire.RANDY G.
My pick up date was Saturday, august 28,2021.My pick up location and pick uptime changed multiple times between this location and the dunkle location. Which caused issues with my moving help. I then was told dunkle had no available trucks nor did they see anything for me( even though I had/have received multiple emails for pickup changes) then Uhaul confirmed with them that my pickup location would be s. Waverly rd. I picked my truck up and it was extremely old, the steering wheel alignment was off, yet they still gave me this safety hazard truck. They knew the alignment was off when they drove the truck up, and didn't disclose this to me. The taillight was out, I found this out when moving because the police pulled me over and thankfully he didn't give me a ticket. Also the breaks didn't work well, sounded like there was air in them or something wrong with the breaks as well. It was unacceptable to have to experience this especially when I reserved my truck in advance. The steering made it hard to drive this huge 26â€ truck not to mention it should have never been given to a customer with so many issues.Tottionna A.
Not make it a two day hassle to return boxes. Your employees claimed the system was down. I went to another location and told them that waverly's system was down and without even checking was told that if there's is down so is ours. I then went to a third location and the system was fine but couldn't process my return because they didn't know how to change the card on file because I got a new debit card so they couldn't refund my inactive card. Finally an Associate at waverly figured it out after driving around town for two days with my car full of boxes!MAX FRANCIS F.
Le client n'a pas laissé de commentaire.DOMINIQUE PETER M.
Le client n'a pas laissé de commentaire.Margaret F.
Agent was awesome. She was very quick to process paperwork and answer questions I had. Very courteous.MARK H.
I was over charged & didn't go over my miles, and no one has gotten back to me about resolution...I've called numerous times with no answer! I was told they charged me for two days when I took pictures of all n videos of my inspections before n after with time stamp still waiting on a refund!Tracy B.
Le client n'a pas laissé de commentaire.Matthew C.
Le client n'a pas laissé de commentaire.Bernard W.
Hire more employees.JONATHON LOUIS W.
Le client n'a pas laissé de commentaire.Dale H.
The truck was old, the seat buckle was broken but still worked. The windshield wiper were old and needed replacing. I had to put fuel in it right away. It only had a quarter of a tank in it at the beginning.KENNETH PAUL B.
The truck we rented had pet hair all over the seats. The floor boards were muddy and the truck had not been sanitized. We rent from this location since UHaul opened it up years ago. This is the first time we got a dirty truck. When we locked the truck after putting the keys in the key box we realized we had left personal belongings in the truck. We were on hold with customer care when A young man pulled up wearing a uhaul shirt. He was very rude and didn't even acknowledge me after I asked him if he was called to help us. He rolled his eyes said I wasn't called here for you and got in his car and sped off. The other staff in the store are great and they were very kind and courteous.Lisa P.
Le client n'a pas laissé de commentaire.Nasreen P. | Expérience générale
Got the impression the girl behind the counter was not happy to be there.Robin M.
Le client n'a pas laissé de commentaire.RONALD MICHAEL H.
Never got a receipt emailedJANE MARIE M.
Le client n'a pas laissé de commentaire.Amanda A.
should be easier to schedule online instead of having to call.MONIQUE VICTORIA G.
Le client n'a pas laissé de commentaire.DEBRA DEANN R.
Le client n'a pas laissé de commentaire.GIDEON F. | Expérience générale
Le client n'a pas laissé de commentaire.INGRACIA MARIA V.
Everything went wellALLAN CARL H.
Le client n'a pas laissé de commentaire.STONEY LEE P.
Le client n'a pas laissé de commentaire.JOSEPH ROBERT M.
Le client n'a pas laissé de commentaire.ZACKERY LEVI P.
I really appreciate the cleanliness of the van I rented thank you so muchKEVIN RAY T.
Great jobGREGORY LYNN S.
Le client n'a pas laissé de commentaire.Jamie S. | Premières impressions
Le client n'a pas laissé de commentaire.ROSS CHRISTOPHER W.
Le client n'a pas laissé de commentaire.DUSTIN LEE H.
Le client n'a pas laissé de commentaire.Behzad K. | Expérience générale
The experience was positive in every way. Would definitely use them again.DANIEL BRIAN P.
I did not get my receipt please send it to me at firstname.lastname@example.org r. | Premières impressions
Anna very efficient/ helpful..MICHAEL M.
nothingRANDALL JAY A.
Le client n'a pas laissé de commentaire.Jamelle P.
Le client n'a pas laissé de commentaire.JULIE LU S.
Le client n'a pas laissé de commentaire.SIXTO G.
Le client n'a pas laissé de commentaire.Caitlyn T.
The entire rental staff were great to work with from checking me out with the equipment i rented to check in on my returnCHARLES JOSEPH F.
Le client n'a pas laissé de commentaire.April D.
Hire new people! Anderson is ignorant about how to perform his job (and doesn't care) and he's rude to top it off. The guy with the huge holes in his ears (which may or may not match the one in his head) requested that I step aside and wait until he waited on the 3 people BEHIND me because I asked him to check my returned truck in to make sure everything was satisfactory. My response was "I was here first". What is wrong with your employees???KIMBERLYNN DEBOR C.
Le client n'a pas laissé de commentaire.Krystal B.
The kid that checked me in and out was rude. White kid - 20's. Tattoo on his right forearm. Chunky black glasses. No customer service skills. Gave as little information as possible. He may rent them out all day, but I will only rent a uhaul a few times in my life. Maybe a good thing to keep in mind.JONATHAN ALEXAND D.
Le client n'a pas laissé de commentaire.Mark R.
Le client n'a pas laissé de commentaire.ROY JOSEPH F.
Le client n'a pas laissé de commentaire.SASHA RAE H. | Premières impressions
Le client n'a pas laissé de commentaire.Dlaiah C.
I hope next time I try to rent a trailer from this location, the employees are less apathetic about the business opportunity.JONATHON LOUIS W.
Truck had an oil change light on, the lady at the desk was rude and wanted to question everything I did when picking up the truck. I would have kept the truck for a couple more days but was told by a customer service representative that would not be happening and I could not get another truck until Monday. Not a happy customer.......Micheal F.
Le client n'a pas laissé de commentaire.Tyrone C. | Expérience générale
I trusted the trailer I rented was clean inside. When I opened up the trailer, it had a huge tub of oil soaked rags, and a couple of oil stained boxes. I learned to check before I leave the property. When I checked back in, I told the agent about it. She did not check inside to see if I cleaned it before going back to the building. Other than some small holes in the floor, the trailer was great.Matthew B.
Le client n'a pas laissé de commentaire.MICHAEL WILLIAM G.
Le client n'a pas laissé de commentaire.Seon Mi A. | Expérience générale
This wasn't the location I reserved at. Unfortunately I had to drive out of my way to pick it up!LISA MARIE L.
the fuel economy of the truck really sucked, like, maybe 6-7 mpg? do better. mileage charge seems like a lot. 7 $to use the dolly is insane. when i was asked if the existing damage on the truck matched the photos, the photos were so grainy that i couldn't see anything at all. truck wasn't very clean in the first place. i just feel like it sets the renter up for like, picking out things on a whim to charge them for, because it's either click "i agree" or don't have a truck for moving. anyway basically you charge too much.Leonora D.
Le client n'a pas laissé de commentaire.JEBIDIAH WAYNE S.
When trying to check the truck back in after hours the internet connection/ WiFi or the web site problem wouldn't connect to show my location and I worked on trying to get it checked back in for 29 minutes. Left in frustration so I was getting charged the extra 20 $for that problem that wasn't my fault.Deborah B.
I didn't catch the names, but the two men who were working Friday morning were super helpful. The truck had some cosmetic issues from the previous customer that they weren't able to fix and they felt horrible about it. They were super kind and helped us out a lot!David D.
Don't charge customers for stuff they did not use.Scott D.
Le client n'a pas laissé de commentaire.Pavan kumar M.
Le client n'a pas laissé de commentaire.THOMAS MICHAEL W.
This location was fine but they did not the correct equipment available. Uhaul itself has been terrible. I have rented equipment three times in last few months and every time it has been horrific experience with the equipment not being available.Joseph K.
Le client n'a pas laissé de commentaire.connor S. | Expérience générale
It would help if there were more help. It was very difficult to get someone to answer the phone.MARY JEAN C.
The service person forgot to include the Dollie in the van.BOYD JEROME B.
The back door to the unit wouldn't close and I had a hard time open the door and closing it. We I brought the until back and pointed it out they made it like I had done it.Pierre L.
Great experience!MARGARET INEZ K.
Le client n'a pas laissé de commentaire.kelsey t. | Expérience générale
Pick up was great. The employee was very knowledgeable, clear in her instructions and helpful. However, when we went to drop off there was three trucks in drop-off lane, plus three people/groups in line inside the place and no workers to be seen anywhere. We finally saw a worker outside who told us to just drop off our trailer in the parking lot. there was no formal inspection or process to dropping off, which made me uncomfortable.THOMAS ERIC M.
Le client n'a pas laissé de commentaire.Patricia J.
Everyone was super professional and pleasant to deal with. They had us in and out of there and it was an all around great experience.Jeremy N. | Premières impressions
Le client n'a pas laissé de commentaire.jerome k. | Expérience générale
Le client n'a pas laissé de commentaire.MARY L. | Expérience générale
It was Lil pricey compared to other companies. But other than that it was a great experienceDEONDRE A. | Expérience générale
Setting up and closing out my unit was super easy. I misjudged size and they easily accommodated me with a larger unit right on the spot. The staff were really nice and helpful! If I ever need to store my stuff again, I'll definitely come here.Stacie A. | Expérience générale
i had my things in 2 units for over 2 years. Everything was dry, no mold. there were mice and spiders, but that is to be expected in a storage facility, so I wasn't surprised or disappointed. I appreciated that it was safe while I was living out of state.Donya N. | Expérience générale
When we moved in and out, everyone that worked at the Waverly location was extremely helpful and kind. Would recommend and use this facility in the future. Thank you all for your help during our stressful move.CHRISTOPHER E. | Expérience générale
Le client n'a pas laissé de commentaire.brian w. | Expérience générale
Le client n'a pas laissé de commentaire.Nancy C. | Premières impressions
Once again, two people in the office, one helping another customer, the other, which I assume to be a manager of some sort, says absolutely nothing to me nor offers to help. Continuously walking past, stocking shelves instead of helping actual customers. No one is friendly at this location and service is about what you'd expect from people who hate their jobs.Todd D. | Expérience générale
Some how my reservation information & identification was lost or input incorrectly, On several occasions my attempt to pay my rental at the Waverly facility was met with, " I'm sorry you are not in the system", which drove me to contact the U-Haul Corp. , and pay online. When I went to cancel my storage unit, I was told by the local Waverly facility that my unit was not rented, and in fact was empty. Obviously not true , if anyone cared to check. The staff at Waverly were incapable of correcting this, and I never rec'd a call from the manager, despite the Corp. Office's assurance that he/she would.MICHAEL P. | Expérience générale
Le client n'a pas laissé de commentaire.Ronda A. | Expérience générale
The initial person we met with was okay, however seemed new at their job and unsure on certain things. People didn't really seem personable or friendly. I had a few interactions that weren't super pleasant -- staff seemed distracted or uninterested in helping. When I returned the U-Haul, no one came out to assist me in the return process. When I went inside to ask for help, there were two people working -- one was helping a customer and the other was stocking shelves. The person stocking the shelves, which I believe was the manager, walked past me saying nothing and didn't offer to help. Please work on your customer service skills. If someone comes in and the other person is helping someone else, drop what you're doing and help the customer. It's pretty basic stuff.Todd D. | Premières impressions
Should offer a discount for vets, fixed income and a small house make a storage unit necessary for most of us, plus I mean tax breaks for stuff like that.Anthony L. | Premières impressions
Le client n'a pas laissé de commentaire.melanie t. | Premières impressions
Le client n'a pas laissé de commentaire.patricia p. | Expérience générale
Le client n'a pas laissé de commentaire.Jamie S. | Premières impressions
Le client n'a pas laissé de commentaire.jerome k. | Premières impressions
I've only had one problem and it had nothing to do with the facility itself. It was with an employee. The employee wasn't wearing a mask, but the staff was making the public wear one or they couldn't come in. If you're going to enforce this for your customers then it should be enforced for the staff as well.KATHY S. | Premières impressions
Le client n'a pas laissé de commentaire.Ronda A. | Premières impressions
Le client n'a pas laissé de commentaire.Erin O. | Expérience générale
I used a 20' U-Haul truck to move from out of state and needed a place to put my belongings while we are waiting for our home to come available. The truck worked great, the drop-off was easy and fast, and the employees were not unkind. I wanted to get a storage unit at the same location I dropped off the truck, and the first month of storage rental was free with a truck rental. Thus, I hopped online to U-Haul's website, pulled up my order, and reserved the largest storage unit at the Waverly location in Lansing, Michigan using my free month of rent. I received a reservation confirmation for a 10' x 15' x 12' drive up storage unit. On the day of the move, when I was told I could obtain the unit, I called ahead to confirm the specific unit was still being held for me - they verified that it was. When I arrived with the full truck later that day, I was told that there were no 10' x 15' x 12' drive up storage units available. It was communicated that my reservation email from U-Haul was without value and that the best unit they could give me was a 10' x 10' x 10' unit (thus lowering the value of my free month of storage, disregarding my carful efforts to reserve and confirm a large unit, and putting me in a difficult situation for unloading my 20' U-Haul truck that day). In the end, I was able to stack my belongings into the smaller unit, with much difficulty and rendering nearly all belongings inaccessible without unpacking the entire unit.Jacob D. | Premières impressions
Le client n'a pas laissé de commentaire.alethea a. | Expérience générale
Le client n'a pas laissé de commentaire.Richard R. | Expérience générale
No complaints although there were price increases during my 4 month stay. It's a business so understand. Wish there was an option for electricity in a unit to keep vehicle batteries charged. I would pay more for that option.Desiree H. | Expérience générale
All personnel were very helpful and professional. In the future I wouldn't hesitate to use this U-Haul location. I wish all businesses standards were as high as this one. Nice job!LARRYJOSEPH H. | Expérience générale
Le client n'a pas laissé de commentaire.Darin R. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory W. | Expérience générale
Le client n'a pas laissé de commentaire.leroy k. | Premières impressions
The manager was very helpful and respectful. He really help me out so much and the rest of the staff was very nice and friendly.Janet P. | Premières impressions
Le client n'a pas laissé de commentaire.Zackary C. | Premières impressions
Le client n'a pas laissé de commentaire.Timothy P. | Premières impressions
I would prefer to have 24 hour access to the climate control storage spaces. Additionally, I was surprised to see a rodent trap in our bin and will be checking to see how and who will be periodically checking the trap for removal of any rodents since I am the holder of the key for the lock? There was no mention of this when we rented the bin.julia p. | Premières impressions
Le client n'a pas laissé de commentaire.DEBRA S. | Premières impressions
I enjoyed the ease of reserving and picking up a truck, plus the storage room was clean.Tracey I. | Premières impressions
Check in process was quick and painless. Staff was friendly and accommodating. Did not have any problems acquiring a last minute additional second unit.Todd M. | Premières impressions
Very professional and quick securing storage unit.JOHN P. | Premières impressions
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