Customer Reviews for U-Haul Moving & Storage at Waverly Rd

5 883 évaluations

901 S Waverly Rd   Lansing, MI 48917
(Waverly Rd & I-496)

(517) 316-1001

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(517) 316-1001

901 S Waverly Rd
Lansing, MI 48917
(Waverly Rd & I-496)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Very nice customer service

Maria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA SANDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY BRIAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN REUEL P. 
Évaluation :
5

No problems. Easy in and easy out. Helpful people at the reception desk and the location is well - stocked with moving supplies.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay L.  |  Online Move In 
Évaluation :
5

Wait time to be serviced was crazy. Also, the driver's mirror fell off the 26-foot truck halfway into a 600-mile trip. Tried everything to get Uhauls help, but no luck.

BRUCE STEVEN L. 
Évaluation :
4

The customer service rep that helped me was awesome. She was very kind and explained things very well and I would give her five stars.

TINA SHARICE D. 
Évaluation :
3

website & self check-in did not work. Couldn't log in on my laptop. Couldn't log in from my phone. Person in the office was great. But told me I had to refill tank to 3/4. When I dropped it off in Inkster, I was told I had to refill to full.

RONALD ANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB SCOTT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM CARYL J. 
Évaluation :
5

The truck I rented had the check engine light come on. I suspect it was a bad/incorrect size gas cap. Also the door was extremely hard to open and close. Almost like the pulley's weren't working very well. Otherwise the staff was friendly and fast.

Sara M. 
Évaluation :
5

I was very pleased with the service I received at this location.

amy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD DAVID H. 
Évaluation :
4

Good experience, staff was friendly and knowledgeable, wait was short

MARK R. 
Évaluation :
5

Good service. Thank you.

BONNIE JOYCE-TUR A. 
Évaluation :
3

The customer service was good. It's always good. However the truck was gross and had not been cleaned. There were a few bloody bandaids throughout the truck and some in the cup holder. The windshield sign was left on the floor in the truck and the dolly in the back was not attached to anything. Kind of disappointed with the cleaning situation considering we've been living in a pandemic the last 2 yrs.

MONIQUE B. 
Évaluation :
5

They were extremely helpful

SCOTT THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johny Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA EISENHART F. 
Évaluation :
5

Your customer service was the best yet...I cant remember the name of the person who help me but he was great

CHRISTOPHER BROO W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah M. 
Évaluation :
5

There is one particular employee that I interacted with on several occasions. She did my checkout. The employee name on my Customer Receipt (751025-112955-209668) says Analisa Gordon. I hope that is the person I am speaking of. In my encounters with her, she provided excellent customer service and professionalism to a degree I am not used to in these modern days. I could not say enough good things about her. She should be the head of Customer Service training for your organization. At the least, she deserves some recognition for exceptional attention to the needs of your customers.

robert f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHANY JEAN C. 
Évaluation :
5

Conway and Waverly, MI set the best examples for service and care. James McVay

JAMES M. 
Évaluation :
5

I can't imagine. There were an adequate number of employees present to handle customer traffic. The employees were quick to ask if they could help me. The process of picking up the van was quick and easy, as I had completed most of the paperwork online. The venue itself was clean, well - stocked, and well - organized.

Chris M. 
Évaluation :
2

The 26-ft long U-Haul van that I got had quick claim stickers all over it from insurance claims. The hand truck which should have been secured was left unsecured and rolling all over the truck when I picked it up. If I drove the truck at anything over 40 miles an hour it shook like crazy which is the complete antithesis of gentle ride equipped as advertised. The truck in general is what I would classify as a piece of crap. Yes it got the job done but I wouldn't say it was quality.

ANTHONY VAUGHN C. 
Évaluation :
5

Very friendly and helpful service.

Andera G. 
Évaluation :
3

The trailer was dirty

TERRI LEE T. 
Évaluation :
4

Seems my husband may have left his wallet in the van but I'm unable to get a person on the phone because of the high call volume? I need to know and wished I could receive a message to come pick it up.

NICHOLE FRANCIS M. 
Évaluation :
5

They we're very helpful

HANS J H. 
Évaluation :
5

This location was amazing!! All Of the staff were super friendly, willing to help and went above and beyond to ensure my out of state move went smooth! I appreciate all of their hard work throughout the process!

NICHOLAS ALAN B. 
Évaluation :
3

I often had to seek out my packages even though they were suppose to be put in my unit. Also, it started to smell like Marijuana clearly from the staff ( I saw them) over the last few months which is just a turn off for a professional place of business. Everyone was always nice and helpful but I always wondered if my things would be in my unit or if I'd have to go on a search.

carrie k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD FRANK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA MAE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA NEAVERA H. 
Évaluation :
4

The truck was awful. There is something wrong with the transmission. The seat adjustment was crammed under the seat. I had to get out of the truck to adjust it. Then I get charged double the rate and don't know why. I tried calling and I was on hold for over 30 minutes.

Temma C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEVERLY B.  |  Premières impressions 
Évaluation :
5

Staff was excellent

Sam S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicen W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
4

NOT A BIG DEAL BUT THE BED OF THE TRAILER I RENTED HAD SOME DIRT ON THE BOTTOM.

KIMBERLY ANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL ERNEST C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM JONATHAN S. 
Évaluation :
4

Availability of transport car haulers at more locations

HEATH RAYMOND W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Keep up the great work

ROBERTO R. 
Évaluation :
1

Piles of garbage everywhere. A sheet of broken glass like a table top was next to the dumpster at 9 am when we picked up and still there at 5 pm when we dropped off. Only one employee at pickup who was nice but super busy. Two employees at drop off that were not friendly. We waited 10 minutes in the truck at drop off for someone to come out like the sign said and finally when inside. Both employees were there and blew us off. Truck was in poor condition. We told the employees about the issues with brake dust and drag and they already knew about it. Never received a receipt so I have no idea what I was charged for either.

COURTNEY ANN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

The customer service rep who took care of my order was extremely helpful. I didn't have the right hitch ball so he sold me the right one and put it on my hitch. He was very fast and efficient. He' a good employee.

William H. 
Évaluation :
5

Your representative at the Lansing business was super in every way.

DALE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT EUGENE S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JORDAN JOHNNATHA R. 
Évaluation :
5

Really not much had to wait a few minutes but they were very friendly helpful and got me in and out as quick as possible

TINA MARIE N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa S. 
Évaluation :
2

Inquired extensively about after hours return of trailer with U-Haul Rep. He appeared quite helpful explaining the process. The problem... It wasn't the entire process. He conveniently failed to mention that I must take pictures and check in at 3 in the morning in an extremely dark parking lot. This resulted in a 20 $'convenience' charge that I _Should_ have known about (his words) because it is in the fine print of a tiny contract that he didn't PRINT but only e-mailed. In my past experience with other U-Haul dealers, they have not only printed the contract... they have yellow highlighted important information like an online check-in from your phone in a very dark parking lot with zero security. On top of this, U-Haul double charged my CC. Not only was the original 42 $charge on the card but the second 62 $charge was also charged resulting in 105 $bill on my CC. Very poor service. I will avoid using U-Haul in the future.

GREGORY SCOTT B. 
Évaluation :
5

Very quick check-in when returning vehicle. Did not get the emailed receipt as expected. Not relevant to site but to truck: Truck we used made weird squealing noise, when brake pedal was depressed after turning engine off.

STEVEN JAMES T. 
Évaluation :
4

A day before my move, Uhaul agreed to give me additional miles. I saw the additional miles on my reservation. However, when I returned the truck, I was charged for more miles as the additional miles I was given the day before was removed from my reservation. I am very upset with your customer service.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus R. 
Évaluation :
2

My wipers didn't work and it rained the whole time. Instead of offering me another truck rental they told me to call roadside sho never showed ip it made it extremely hard to drive the vehicle

LEKEISHA RENEE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PEGGY JEAN S. 
Évaluation :
5

Very helpful getting us hooked up , and on our way .

Lloyd M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FANNIE V H. 
Évaluation :
4

Appt. was set for last Thursday, two weeks prior. Parts had not arrived so rescheduled for the following Tuesday. Still no parts so delayed another day. Finished today. All seems good. Personnel amical.

jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK CHARLES B. 
Évaluation :
5

I had a good experience renting the van. The staff was polite and very helpful.

LINDA KAY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIKKI CASSANDRA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL THOMAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerome t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan R. 
Évaluation :
1

Billing was a nightmare. I spent hours on the phone and in person trying to get them to fix their mistakes.

Tanya B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana C.  |  Premières impressions 
Évaluation :
1

I called customer service so I can move from a large storage to a smaller storage. A customer service rep have me a price and reserved it for me. One I got there the rude young lady at the desk told me I had to pay a month on the storage I was moving out of and pay for the new one. I called customer service again and they said that was incorrect after they got me out of 270 $!!!! It doesn't make any since that they made me pay for a storage that will be empty!!! The GM NEVER returns any messages or calls!!! They can't do nothing right and always gives you wrong information and over charging me. Now I'm fighting to get my money back for a storage that is empty and had been paid for, for 30 days!!! Horrible customer service

Keegan H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK ARTHUR F. 
Évaluation :
2

I still have not received an emailed receipt even though I got this survey. When I returned the van, there were 2 representatives at the counter, yet neither went out and inspected the vehicle and did not give me a receipt right away. There was no one else in the store, why do they wait until you leave to do the check-in? Seems like potential for billing for charges when you are not a witness.

WILLIAM CARL I. 
Évaluation :
1

On September 23, 2021 I rented a 5 x 8 enclosed trailer. I returned it that day the same day and I did not get a receipt. The employee checked the trailer and told me I was good to go. Because this employee did not do his job and check the trailer in U-Haul charged me an additional 228,51 $ stating I returned the trailer eight days later. Which I did not. There also is an additional hold on my bank account for 199,97 $ to be paid do you haul again. All because an employee did not do his job and check in the trailer I returned the same day and put my money Unavailable to me. I called U-Haul customer service and spoke with oh woman who put in a request, I don't request for me to get my money back.Horrible experience!!!!

JOAN ELIZABETH H. 
Évaluation :
2

Not happy with my return of truck. Over estimated milage but no return on lower milage usage. Guy that took the truck back was almost rude. Truck was a piece of crap, but most rentals are, that wasn't an issue. Haven't heard anything from uhaul except this invitation to review them.

PAMELA JO B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

The staff were really friendly and service was quick and easy. Please tell the staff they do an excellent job. Thank you for a great experience.

RHONDA KAY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wade S.  |  Premières impressions 
Évaluation :
1

The truck I rented was pass filthy equipment like Dolly's filthy We had took ckean it before loading our things onto it Woukd close to never rent from waverly road this is the,second time this happen to me...no thanks

BONNIE KAYE N. 
Évaluation :
1

Cluttered entryway difficult to move around in front of building to get to register/clerk.

Clay S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wade S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Only thing that could use some attention is to clean the inside of the windshield.

NANCY ELIZABETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis S. 
Évaluation :
5

You need to restock the mid Michigan area with car haulers had to rent a tow dolly since closest hauler to Lansing was more than an hour away.

WALTER DAVID S. 
Évaluation :
5

The girl that waited on me did a super good job, she was very busy but took care of everyone in mater.

KENTON CHRISTOPH R. 
Évaluation :
5

The staff was friendly and knowledgeable. The equipment was like new. I will definitely use this service again.

Jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
4

I would have loved to see the rental truck cab at least vacuumed out. I had cigarette ashes everywhere. A proper clean sweep of not just the cargo but also the cab would be appreciated. Also the last minute switch of trucks wasn't right. I could not even give a proper check- over with the website provided( truck didn't match up). And don't even get me started with the after hour return app (completely useless).

ANDREA V. 
Évaluation :
3

Understaffed. When I went to bring the vehicle back, the person couldnt be bothered with me. Annoying. Wouldnt look at me in the face and acknowledge my presence. Couldnt tell me he was busy with someone else.. I was a great big ol nuisance for him. I get that its difficult to find people right now...but courtesy is a common human trait we all learn in kindergarten.

STEPHEN PATRICK B. 
Évaluation :
2

When we returned the truck the guy that was at the check in area outside was rude and would not help us. He was a white guy with glasses about 5'9” if this helps identify the employee. I will use Penske truck rental next time.

Roderic W. 
Évaluation :
5

Everything went well.

Randal N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY G. 
Évaluation :
1

My pick up date was Saturday, august 28,2021.My pick up location and pick uptime changed multiple times between this location and the dunkle location. Which caused issues with my moving help. I then was told dunkle had no available trucks nor did they see anything for me( even though I had/have received multiple emails for pickup changes) then Uhaul confirmed with them that my pickup location would be s. Waverly rd. I picked my truck up and it was extremely old, the steering wheel alignment was off, yet they still gave me this safety hazard truck. They knew the alignment was off when they drove the truck up, and didn't disclose this to me. The taillight was out, I found this out when moving because the police pulled me over and thankfully he didn't give me a ticket. Also the breaks didn't work well, sounded like there was air in them or something wrong with the breaks as well. It was unacceptable to have to experience this especially when I reserved my truck in advance. The steering made it hard to drive this huge 26” truck not to mention it should have never been given to a customer with so many issues.

Tottionna A. 
Évaluation :
1

Not make it a two day hassle to return boxes. Your employees claimed the system was down. I went to another location and told them that waverly's system was down and without even checking was told that if there's is down so is ours. I then went to a third location and the system was fine but couldn't process my return because they didn't know how to change the card on file because I got a new debit card so they couldn't refund my inactive card. Finally an Associate at waverly figured it out after driving around town for two days with my car full of boxes!

MAX FRANCIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIQUE PETER M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nasreen P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIDEON F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Behzad K.  |  Expérience générale 
Évaluation :
5

I did not get my receipt please send it to me at dealia62@gmail.com

delia r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SASHA RAE H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyrone C.  |  Expérience générale 
Évaluation :
5

Everyone was super professional and pleasant to deal with. They had us in and out of there and it was an all around great experience.

Jeremy N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy C.  |  Premières impressions 
Évaluation :
5

Should offer a discount for vets, fixed income and a small house make a storage unit necessary for most of us, plus I mean tax breaks for stuff like that.

Anthony L.  |  Premières impressions 
Évaluation :
5

I've only had one problem and it had nothing to do with the facility itself. It was with an employee. The employee wasn't wearing a mask, but the staff was making the public wear one or they couldn't come in. If you're going to enforce this for your customers then it should be enforced for the staff as well.

KATHY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leroy k.  |  Premières impressions 
Évaluation :
5

The manager was very helpful and respectful. He really help me out so much and the rest of the staff was very nice and friendly.

Janet P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zackary C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P.  |  Premières impressions 
Évaluation :
4

I would prefer to have 24 hour access to the climate control storage spaces. Additionally, I was surprised to see a rodent trap in our bin and will be checking to see how and who will be periodically checking the trap for removal of any rodents since I am the holder of the key for the lock? There was no mention of this when we rented the bin.

julia p.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBRA S.  |  Premières impressions 
Évaluation :
5

I enjoyed the ease of reserving and picking up a truck, plus the storage room was clean.

Tracey I.  |  Premières impressions 
Évaluation :
5

Check in process was quick and painless. Staff was friendly and accommodating. Did not have any problems acquiring a last minute additional second unit.

Todd M.  |  Premières impressions 
Évaluation :
5

Very professional and quick securing storage unit.

JOHN P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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