Customer Reviews for U-Haul Moving & Storage at Waverly Rd

5 963 évaluations

901 S Waverly Rd   Lansing, MI 48917
(Waverly Rd & I-496)

(517) 316-1001

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(517) 316-1001

901 S Waverly Rd
Lansing, MI 48917
(Waverly Rd & I-496)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CAPRICIA LASHA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR F. 
Évaluation :
4

Parking lot is in need of better marking for customers

JAMES F. 
Évaluation :
3

The sliding mechanism is very difficult to move. The staff was very friendly.

Theresa M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY ANTHONY J. 
Évaluation :
5

Drop off location was very efficient and helpful.

John C. 
Évaluation :
5

Garland was helpful and professional in getting the trailer hooked up to my truck.

STEPHEN THOMAS D. 
Évaluation :
3

Furniture pads/blankets were very dirty. I watched the employee take them from the floor of a storage unit, fold them and put them in the truck. They were covered in salt, dirt, and all kinds of other debris.

SARA ELIZABETH W. 
Évaluation :
5

I’ve used uhaul’s services for years have rented pick up trucks,cargo vans,all sizes moving trucks and my second time renting storage unit very satisfied

Karen S.  |  Expérience générale 
Évaluation :
4

Better communication to the customer. Had reservation, but still had to go to two different locations just to get tow dolly.

MARK ALAN C. 
Évaluation :
5

Provide a phone number for actual rental site.

DEBORAH S O. 
Évaluation :
5

Personable reps

ALLEN JOSEPH C. 
Évaluation :
4

Counter time redundancy of repeat info from online info previously enter and existing acct

JOE CARLOS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT WILLIAM B. 
Évaluation :
5

Everything went great had a small issue and reps were able to take care of me I will definitely rent again

Jay L.  |  Expérience générale 
Évaluation :
3

Hire more employees and provide better training. I spent an hour at my home making my reservation and getting my towing vehicle pre-approved, only to have to wait for 30 minutes for my turn at the counter. There was only one person working who knew how to run the computer to finalize my rental. This same person came outside in the cold to hook me up. Bless her heart, but she didn't know to tighten the hitch tongue around the ball on my hitch.

George Q. 
Évaluation :
2

My rental was filthy when I arrived and had to be swapped out. Somehow in the confusion I was not provided the dollies that I ordered but was still charged for. Between waiting for a clean truck, not having a furniture dolly, and other issues associated with not having the truck number that was in my initial agreement, I ended up having to extend my rental period well beyond what I intended. So not only was I charged for equipment I never took off site, I also probably paid for more days than I should have needed. Overall this was a big hassle and I will not be returning to this location for my next move.

Tony B. 
Évaluation :
2

Staff were not friendly. Not very helpful

CHRISTINA MARIE G. 
Évaluation :
4

I tried using my phone number and last name to turn in the vehicle after hours, but kept getting the “your session has ended” message. So I called the number and was on hold for 45 minutes at 9:30pm just to be told to use the contract number instead. It was very frustrating

THOMAS CHARLES T B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI LYNN C. 
Évaluation :
1

Cabin was dirty. Cup holders sticky dolly wasn't attached to anything and was just rolling around in the back. Was told the truck had a full tank of gas and to return it full. Before returning I stopped at a gas station to fill it up and stopped it early at 5,3 gallons. It still wasn't full. However I had only driven the truck for 17 miles. When I questioned the employee when I turned the key in asking how was it full when I took it but it took over 5 gallons after 17 miles. That's a little over 3 miles to the gallon. She said they are old trucks. I asked for money back for the gas and she refused. I asked for a manager. She said he wasn't there.

Christopher A. 
Évaluation :
2

I was displeased with the fact that I had added a storage unit to my truck rental because of the Special for one free month, and ended up having to pay for the storage unit anyway, which was almost $160. This was due to the fact that Uhaul changed my pickup location from one way, to in town rental for the truck because they said they did not have any. Which they did have when I arrived to that location. The truck also had the check engine light on and Damage to the rear structure, which was not indicated in the customer approval before receiving the truck. When I asked about this upon the truck return, they just said I wouldn't be charged without looking into it at all. Never had any problems like this before, and will not be going to this location again.

SHELBY RENEE W. 
Évaluation :
5

Everything was great.

GERRY VIRDELL O. 
Évaluation :
5

This location was great but the overall experience with customer service was bad

Jenna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN DENNIS H. 
Évaluation :
1

Picked up early morning on busy street. The store had no exterior lighting such as signs or etc. Hard to find being new to the area.

GERALD M. 
Évaluation :
2

Staff at location were not able to give me any sort of account information. The Manager on duty left a new girl completely alone to go get food while doing our check in. It was snowing and the poor girl didn't even have scraper to clear the windows of the truck. She was great, but very new. It was incredibly frustrating to try to get any total of any sort of total (minus miles) because they could not even see that on site?? How can you have a store that can not even tell you what you are being charged?? Likely will not use u haul in the future due to this.

Brooke N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUIS ALAN R. 
Évaluation :
4

Staff was helpful

KATHY JEAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT WILLIAM B. 
Évaluation :
2

The trailer was caked in mud and filthy. The straps were worn and frayed and damaged. Not safe at all.

MARC ANDREW L. 
Évaluation :
3

Customer Service at this location was wonderful, but my overall experience was poor. It was a difficult process finding an available truck in the area and when I was able to find an available truck, it was not brought to my attention until after payment transaction that it was not a one-way vehicle after I had discussed this numerous times. The first truck was not equipped to make the one-way drive to my drop-off destination due to increased shaking of the vehicle on the road, and then had to unpack belongings and go back and trade out the vehicle for a safer one. My next issue was the price difference between what vehicle I needed versus the one I had to purchase due to the unreliable first vehicle. I was also not prepared to drive the 26 foot truck and had to make separate arrangements to venture to my final destination. Customer Service was friendly but not helpful in finding the right deal for their customer.

Jena S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIAS S M. 
Évaluation :
5

Rental went very smooth. Only needed the truck for a couple hours, less than 20 miles but all in all a good experience

MARK WILLIAM D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANET LEE O. 
Évaluation :
5

Treated me with upmost respect

THERESA RENEE G.  |  Expérience générale 
Évaluation :
5

You have an awesome employee named Brian Davis that has gone above and beyond for me more than once. He should be recognized for his willingness to help, great attitude, & professionalism. Thank You! Kenneth Jamrozy

Kenneth J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELL ANN N. 
Évaluation :
5

Van was missing inside passenger door handle, not a big deal but inconvenient

SHERRY H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GUILLERMO RAFAEL R. 
Évaluation :
5

Nothing. Equipment was ready when promised, staff were efficient in processing the rental and the hook up. The return was equally easy. Ever left my car! Agent greeted me, escorted me to where the trailer should be placed and unhooked it all. A friendly farewell and I was off.

STEPHEN THOMAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william K.  |  Premières impressions 
Évaluation :
5

This location was extremely helpful and friendly they went above and beyond!

Michael W. 
Évaluation :
5

The Waverly Rd, Lansing, MI store is my preferred store. It is always a pleasant experience there. The atmosphere is always friendly and inviting.

MICHELLE HOPKINS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLETONYA F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca D.  |  Premières impressions 
Évaluation :
5

Nothing from my experience....easy to get & return

HOLLY DIANNE G. 
Évaluation :
3

they called me 7:00 a.m for key to truck when they had the key. My son went there when he woke up and the truck had been moved. Details are in the complaint I filed with your company

Patricia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT EUGENE J. 
Évaluation :
4

Update signs to reflect current process/procedure for dropping off/returning during business hours. Other than that, keep up the good work!

ALICIA DENISE P. 
Évaluation :
5

Just a little problem checking in. They were busy at the time, and the promised email to follow in 20 minutes with the final billing never appeared. Weeks later I got two calls from two different people asking if I still had the truck. I think things are sorted out now. Nonetheless, I won't hesitate to visit again the next time I need a truck.

CHRISTOPHER M. 
Évaluation :
1

This is was not me

ANTHONY P. 
Évaluation :
4

More workers

Christine R. 
Évaluation :
5

Nothing at all your grate service is all most people need.

ANDRE LEE S. 
Évaluation :
5

The is no place to lock the hitch with a pad lock.

JOSEPH VICTOR D. 
Évaluation :
2

Truck in bad need of repairs. Broken side mirror, bent driver's door with loud noise when open and shut. Very loud banging noise in back of van.

MARK LOUIS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JON RANDAL W. 
Évaluation :
5

This store was were we dropped off the tow dolly. The staff was very helpful and nice folks.

PATRICK G. 
Évaluation :
5

The you man that helped has wonderful customer service skills

FREDRICK RUSSEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLOW L. 
Évaluation :
3

Truck wasn't cleaned/checked over before getting signed out again. Straight up disaster, ashes from a cigarette in the cup holder, mud everywhere, broken light in the trailer…. Just not great. Location was nice and clean, folks checking stuff out were super friendly, but the truck was a disaster.

AMANDA RAE M. 
Évaluation :
1

When I rented the BP and TD to tow my car home from lansing to perrinton, The truck had damage on it that wasnt noted or marked on the BP. I got the coverage on the BP so I was not worried about the damage but it took me longer to get a non running vehicle on the TD that I expected and as such it was dark by the time I was able to head home. The BP's headlights did not work and as such it took me almost 2 1/2 hours to get to perrinton. When I returned the equipment I notified the employees that there was problems with the truck and they proceeded to just clean it and park it. Will not rent from this location and I do expect a partial refund due to my troubles!

WILLIAM LAWRANCE B. 
Évaluation :
2

I stood in line for about 5 minutes while someone was being waited on, then someone walked in as the guy came to the register and cut me off. I felt invisible, and one of the cashiers should have spoken up. The same guy that rang me up assisted me with the trailer. He was more interested in his cell phone conversation than helping us outside! He was very irritable, unfriendly, and didn't seem to sure on how to do his job. Our hitch didn't fit right, so we had to purchase a drop down. He seemed very annoyed with the whole process. The one good thing was that he let us borrow a converter plug. Next time, I will choose a different location.

KATHLEEN MARIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Staff very nice pretty cut-and-dry hook me up with my storage unit and did it at a timely matter.

Jay L.  |  Premières impressions 
Évaluation :
5

Excellent

THOMAS EDWIN W. 
Évaluation :
5

I made a reservation & trailer was ready when I arrived. Next day when I returned it I was met outside & directed where to back the trailer. I was done ,& gone in 5 minutes. Trailer worked well.

ROBERT WILLIAM W. 
Évaluation :
4

Rented truck returned after 1 hour truck having transmission problem would barely move from a stop. They still charged me full price I'm a regular renter never again

RICHARD ALAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER ROBERT F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA P.  |  Expérience générale 
Évaluation :
5

you did great

LUKE MACKENZIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN LYNN W. 
Évaluation :
4

Had to sweep it out before

TERRY MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY CUMMING M. 
Évaluation :
5

Very nice customer service

Maria B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA SANDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY BRIAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN REUEL P. 
Évaluation :
5

No problems. Easy in and easy out. Helpful people at the reception desk and the location is well - stocked with moving supplies.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay L.  |  Online Move In 
Évaluation :
5

Wait time to be serviced was crazy. Also, the driver's mirror fell off the 26-foot truck halfway into a 600-mile trip. Tried everything to get Uhauls help, but no luck.

BRUCE STEVEN L. 
Évaluation :
4

The customer service rep that helped me was awesome. She was very kind and explained things very well and I would give her five stars.

TINA SHARICE D. 
Évaluation :
3

website & self check-in did not work. Couldn't log in on my laptop. Couldn't log in from my phone. Person in the office was great. But told me I had to refill tank to 3/4. When I dropped it off in Inkster, I was told I had to refill to full.

RONALD ANTHONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB SCOTT G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADAM CARYL J. 
Évaluation :
5

The truck I rented had the check engine light come on. I suspect it was a bad/incorrect size gas cap. Also the door was extremely hard to open and close. Almost like the pulley's weren't working very well. Otherwise the staff was friendly and fast.

Sara M. 
Évaluation :
5

I was very pleased with the service I received at this location.

amy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD DAVID H. 
Évaluation :
4

Good experience, staff was friendly and knowledgeable, wait was short

MARK R. 
Évaluation :
5

Good service. Thank you.

BONNIE JOYCE-TUR A. 
Évaluation :
3

The customer service was good. It's always good. However the truck was gross and had not been cleaned. There were a few bloody bandaids throughout the truck and some in the cup holder. The windshield sign was left on the floor in the truck and the dolly in the back was not attached to anything. Kind of disappointed with the cleaning situation considering we've been living in a pandemic the last 2 yrs.

MONIQUE B. 
Évaluation :
5

They were extremely helpful

SCOTT THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johny Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA EISENHART F. 
Évaluation :
5

Your customer service was the best yet...I cant remember the name of the person who help me but he was great

CHRISTOPHER BROO W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah M. 
Évaluation :
5

There is one particular employee that I interacted with on several occasions. She did my checkout. The employee name on my Customer Receipt (751025-112955-209668) says Analisa Gordon. I hope that is the person I am speaking of. In my encounters with her, she provided excellent customer service and professionalism to a degree I am not used to in these modern days. I could not say enough good things about her. She should be the head of Customer Service training for your organization. At the least, she deserves some recognition for exceptional attention to the needs of your customers.

robert f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHANY JEAN C. 
Évaluation :
5

Conway and Waverly, MI set the best examples for service and care. James McVay

JAMES M. 
Évaluation :
5

I can't imagine. There were an adequate number of employees present to handle customer traffic. The employees were quick to ask if they could help me. The process of picking up the van was quick and easy, as I had completed most of the paperwork online. The venue itself was clean, well - stocked, and well - organized.

Chris M. 
Évaluation :
2

The 26-ft long U-Haul van that I got had quick claim stickers all over it from insurance claims. The hand truck which should have been secured was left unsecured and rolling all over the truck when I picked it up. If I drove the truck at anything over 40 miles an hour it shook like crazy which is the complete antithesis of gentle ride equipped as advertised. The truck in general is what I would classify as a piece of crap. Yes it got the job done but I wouldn't say it was quality.

ANTHONY VAUGHN C. 
Évaluation :
5

Very friendly and helpful service.

Andera G. 
Évaluation :
3

The trailer was dirty

TERRI LEE T. 
Évaluation :
4

Seems my husband may have left his wallet in the van but I'm unable to get a person on the phone because of the high call volume? I need to know and wished I could receive a message to come pick it up.

NICHOLE FRANCIS M. 
Évaluation :
3

I often had to seek out my packages even though they were suppose to be put in my unit. Also, it started to smell like Marijuana clearly from the staff ( I saw them) over the last few months which is just a turn off for a professional place of business. Everyone was always nice and helpful but I always wondered if my things would be in my unit or if I'd have to go on a search.

carrie k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEVERLY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerome t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana C.  |  Premières impressions 
Évaluation :
1

I called customer service so I can move from a large storage to a smaller storage. A customer service rep have me a price and reserved it for me. One I got there the rude young lady at the desk told me I had to pay a month on the storage I was moving out of and pay for the new one. I called customer service again and they said that was incorrect after they got me out of $270!!!! It doesn't make any since that they made me pay for a storage that will be empty!!! The GM NEVER returns any messages or calls!!! They can't do nothing right and always gives you wrong information and over charging me. Now I'm fighting to get my money back for a storage that is empty and had been paid for, for 30 days!!! Horrible customer service

Keegan H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wade S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa T.  |  Online Move In 
Évaluation :
5

I did not get my receipt please send it to me at dealia62@gmail.com

delia r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy C.  |  Premières impressions 
Évaluation :
5

Should offer a discount for vets, fixed income and a small house make a storage unit necessary for most of us, plus I mean tax breaks for stuff like that.

Anthony L.  |  Premières impressions 
Évaluation :
5

I've only had one problem and it had nothing to do with the facility itself. It was with an employee. The employee wasn't wearing a mask, but the staff was making the public wear one or they couldn't come in. If you're going to enforce this for your customers then it should be enforced for the staff as well.

KATHY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leroy k.  |  Premières impressions 
Évaluation :
5

The manager was very helpful and respectful. He really help me out so much and the rest of the staff was very nice and friendly.

Janet P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zackary C.  |  Premières impressions 
Évaluation :
4

I would prefer to have 24 hour access to the climate control storage spaces. Additionally, I was surprised to see a rodent trap in our bin and will be checking to see how and who will be periodically checking the trap for removal of any rodents since I am the holder of the key for the lock? There was no mention of this when we rented the bin.

julia p.  |  Premières impressions 
Évaluation :
5

Check in process was quick and painless. Staff was friendly and accommodating. Did not have any problems acquiring a last minute additional second unit.

Todd M.  |  Premières impressions 
Évaluation :
5

Very professional and quick securing storage unit.

JOHN P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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