Customer Reviews for U-Haul Moving & Storage at Waverly Rd

6 248 évaluations

901 S Waverly Rd   Lansing, MI 48917
(Waverly Rd & I-496)

(517) 316-1001

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(517) 316-1001

901 S Waverly Rd
Lansing, MI 48917
(Waverly Rd & I-496)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Windshield was very dirty as well as the inside of the cab.

Tricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Both guys working the afternoon of 8/09/2022 were pleasant and helpful!

Mike M. 
Évaluation :
2

The storage latch is hard for me to open and everytime need to seek onsite person's help, also units are having garage type doors and had to put good effort to lift them up. Also somebody did cut my lock and when complained they didn't spend tome to findout what happened. Definitely not a good experience to have unit for long time

Ashok C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah P. 
Évaluation :
3

Make sure the ac is working in all vehicles.

Christopher F. 
Évaluation :
3

I dropped off the truck after hours. So did not go inside.

Ronald B. 
Évaluation :
1

Contacting the location about payment issues that kept occurring was extremely difficult. Your location almost never has the phones available to speak with location specific representatives and redirects its calls to a call center constantly.

ARIC ALEXANDER M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector A. 
Évaluation :
1

Uhaul had stated that my rental rate would not increase after being rescheduled due to truck availability, but my rate did increase. Uhaul rescheduled my rental for the incorrect date and I had to correct their error. Uhaul never called to confirm my rental even after stating multiple times that they would make sure I was called. I have changed my Uhaul profile information multiple times to include ONLY my email and phone number and yet for some reason Uhaul's system wants to revert to old information and forwards all emails and calls to my wife instead of me. When I arrived at the location to check-in, I was told the utility dolly I had reserved was not available. I was informed that the insurance rate would be dependant on how many days I had reserved the rental for, but then was later told that it was a package of 2-days regardless of how early I returned the rental. Every Uhaul customer service representative I spoke with was utterly inadequate at their position. No Uhaul Call Center employees seemed equipped to answer simple questions or offer alternative approaches and often stated information which was incorrect. The employee at Uhaul Waverly who helped with check-in (Chris Hennigan) was apologetic and helpful, but I was on a limited schedule and could not take the time necessary to resolve all of these issues immediately before departing. When I entered the truck there was trash (opened soda cans) in the cab and the a/c was intermittently shutting off initially. I hope to never require Uhaul's services again.

Aric M. 
Évaluation :
4

Print correct pickup location. My confirmation said North Lansing. Upon arrival directed to Waverly.

FRED T. 
Évaluation :
5

I had reserved a covered trailer a week ago. I had a great experience with one of your employees and Mr. Brian Davis. He was kind polite and very professional. The pick up of the trailer was very smooth I was out of there within 10 minutes. The drop off of the trailer was even smoother I was out of there within five minutes and both times Mr. Davis assisted me. Because of the service he gave me I will use this U-Haul facility all the time. Thank you Mr. Davis for making the experience go as easy and as smooth as possible.

John R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen C. 
Évaluation :
1

Use penske, NEVER use uhaul they have now screwed me over twice

McKenna K. 
Évaluation :
5

However good the pick-up experience was, I still wouldn't have taken the time to leave a review except, some 100 miles away and 1/2 a day later, I was treated with respect and courteousness again, this time by a young man who I believe was checking vehicles in. It was as if he knew we were tired and hustled to get us checked in and out the door. I felt he was concerned for my time. In addition, at $126 (I think very reasonable plus a little gas) and my daughter is moved in for law school. I will never go anywhere else and will endorse 1 000 %! Please try and at least let these folks know someone noticed their excellent representation of Uhaul! I don't have to tell you that you are only as good as your front line, and judging by these two, Uhaul is strong!!

matt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE S.  |  Premières impressions 
Évaluation :
5

Brian was excellent (over worked ) as never seemed to be stressed. You have a great employee

marilyn c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wanting L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alex W. 
Évaluation :
5

The location was great, and very helpful. Would definitely recommend to others. Would strongly recommend against using U-Haul 24/7… 1. I originally made an in person reservation online, and was printed to switch to a 24/7 reservation, so I did. 2. When I attempted to pickup the truck, the process to pickup the vehicle would not work until I was at/near the location. Once I was there, I was told that I needed additional verification, so had to drive back home to get my passport. 3. After I had done that, I completed the check in, but was not given access to a truck, and could not find information on the website to do this. 4. I then called customer service, and was rerouted to a different phone queue (with an additional wait) because I called uhaul customer service versus uhaul 24/7 customer service. 5. I was then told that I needed to drive to a different location, across town to pick one up, since my reservation was only for an in person pickup despite having been prompted by the website to change to a 24/7 pickup. I was also told in that conversation that my reservation would be switched to a one way reservation, since that would be more efficient than paying the added mileage due to the change in location. 6. Them, when I returned the truck, and tried to complete the return process through 24/7, it said that it would charge me $1/mile for the mileage. Which was not the same as the $.79/mile my original reservation was for, or the one-way, with no mileage charge that I was told the reservation was being changed to. 7. To their credit, when I explained this at the uhaul location, they corrected the issue with no problems, and were much more capable of handling the issue than the 24/7 service was of accomplishing anything whatsoever.

Mark P. 
Évaluation :
5

Everyone I encountered from initial pick up and drop off were outstanding. Your drop off process was quick and thorough.

ricky C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Skyler S. 
Évaluation :
5

No recommendations, experience was excellent.

Michael W. 
Évaluation :
5

There was some type of white substance on the floor behind the passenger seat.

RAMONTOMASANTONI B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Abigail T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur I. 
Évaluation :
3

I rented a 5 foot wide trailer to move something from one place to another. I questioned before I left the Uhaul dealership on whether it was actually 5 feet wide. When I got to my destination and had to load the trailer with my cargo that is one piece and 57 inches wide, I realized it wouldn't fit. The trailer that they gave me was 4 feet 4 inches wide. This is absolutely egregious. The last time that I tried to rent a vehicle from the same place on a Sunday morning, they didn't have the vehicle in stock. As I was moving my elderly mother from two hours away closer to my home and there is not another place that you can rent a truck on a sunday morning, it was quite inconvenient. I reserve the truck or trailer and pay for it in advance and it's not there! What is the point of reserving something if it's not there? I am more than willing to pay in advance to make sure that the vehicle is there. Sure, Uhaul paid me 50 bucks due to the inconvenience, but that doesn't matter. 50 bucks is not worth scrambling on a sunday morning trying to get my mother's belongings moved to her new apartment two hours away. It's just ridiculous that they continue to do this to people. If there was somewhere else in town to rent, I would check them out. The good part is that the people that work there are super nice, friendly, and helpful. It's not their fault that the computer/corporation has screwed something up. The manager, Brian Davis, is a super helpful guy but some things are out of his control. So, in essence, the people that work there are great. The computer/corporation policy of trying to placate you with 50 dollars is ridiculous.

Kelly S. 
Évaluation :
5

A little bit more gas in the tank when renting out the truck. A 1/4 of a tank is not enough.

ANDREA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie T. 
Évaluation :
5

Great customer service. Very efficient.

TIM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon G. 
Évaluation :
3

Not enough employees at this location to get the work done. Vehicles were not returned and no vehicles available to me despite making a reservation 1 week in advance. I rescheduled for next day and still had to be given someone else's reserved vehicle. Maybe you need to hire police to get customers to honor their return times??

Michael C. 
Évaluation :
3

Door was very hard to open and close, and even latch.

Dakota P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Very fast and easy. Good assistance. Good price

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma C.  |  Online Move In 
Évaluation :
5

Would use U-Haul in a minute Store hours were great. We could stop be any time we ran out. Staff was very helpful, taking boxes to our car. Great going Waverly U-Haul- Lansing,MI

James S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Velerian S.  |  Premières impressions 
Évaluation :
4

Answering the phone. I noticed at different locations that I called during my moving transaction from one house to another, weeks apart no one answers the phone. You have to book everything online without talking to someone that was my only downfall.

Jessica D. 
Évaluation :
5

The staff was excellent. The guy that helped me went above and beyond. I originally ordered a trailer that was to small. When I went back he exchanged trailers for me and didn't charge me for the first one.

Joseph H. 
Évaluation :
4

The General Manager is friendly and helpful. The trucks are ready to go and the check in process is easy. The location is easy to get to and from. We've used them twice and would use again.

Christopher P. 
Évaluation :
5

The crew here is the best. Love using this location.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roberto G. 
Évaluation :
3

My drop off experience was fast and convenient. However, I did not get the email confirming my drop off as I was told I would by personnel (leaving me questioning the possibility of further problems)..

Crystal R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD V. 
Évaluation :
5

The gentleman who helped me was very friendly and helpful.

Dean O. 
Évaluation :
5

Great service!!!!!

Jeffery W. 
Évaluation :
5

Rental process was flawless

Kirk F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thu L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
5

Stellar service too

Narotham K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kevin C.  |  Expérience générale 
Évaluation :
1

I was charged a different amount than I signed and agreed for. Please call me at 908-342-0997 to rectify

Patrick O. 
Évaluation :
5

The guy that works in the morning is fabulous

dale T. 
Évaluation :
5

Make sure equipment is road worthy before you attempt to rent it. First trailer set up for me had two BALD tires. Had to go to second location to get usable equipment. That should NEVER happen.

Corran C. 
Évaluation :
5

In and out quickly, both guys working were great

kevin R. 
Évaluation :
1

We reserved a 26 ft truck was gonna do one trip 100 miles then they could only give us a 15ft truck and we had to make two trips and turned into 200 miles. 0,99 a mile. Never again will I go to this location

Tyler M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheletha D. 
Évaluation :
3

They were helpful but promised me an emailed receipt after he "finished checking it in and we could leave" that I never received.

Dave T. 
Évaluation :
5

I had to stop twice to fill air in the left driver side rear tire. Kept getting a message on truck that air in tire was low, plus there was a warning sign on truck dashboard.

Brigid S. 
Évaluation :
5

Only problem was I had reserved an appliance dollie and they did not have one for me to use. They did give me a standard hand truck at no charge. It worked out ok.

Dale C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Youngwoong Y. 
Évaluation :
4

The truck was awful. Bad tires led to a very bad trip.

Barry M. 
Évaluation :
5

Christopher was very helpful in helping us decide which trailer to rent and getting us set up for pickup later in the week. He was there both when we picked it up and again when we brought it back. He was great!

Steven R. 
Évaluation :
3

Customer service skills lacking.

Marilyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brent A. 
Évaluation :
5

uhaul worker was awesome ,deserves a raise

Ethan L. 
Évaluation :
5

The staff was very personable. I was pleased with the short time it took to process my rental and have me on my way. The return was just as remarkably smooth.

Carl F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
5

Easy drop off and good customer service.

Thea K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID PAUL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

javiel M. 
Évaluation :
4

Customer rep was friendly and helpful.

Janet H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
2

Working AC in the vehicles would be nice, and spritz it with a deodorizer. The facility itself had a water station with a small trash that smelled like a bottle return room and the trash was overflowing onto the floor. Mind you the water dispenser was dry as can be so it wasn't trash from that.

Alexis C. 
Évaluation :
5

I had to wait because there was only one person working, the manager. He was pleasant and helpful, but he had to do everything by himself

David S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith C. 
Évaluation :
5

The online experience was user-friendly and an efficient use of my time. Your forward facing web information is extremely helpful and actually works!!!! (Not so with a lot of other sites.) Drop off was hassle free and easy. Merci.

Carl S. 
Évaluation :
5

When signing up I was led to believe that all I need was my phone. There was an issue and I had to go inside the facility to receive my keys. The pickup procedure took a while which ate into the time I had allotted for the vehicle. The drop off procedure was very speedy, though.

Carson B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd H. 
Évaluation :
5

General Manager, Brian Davis, turned a potentially poor experience (no truck available even though reserved) into an absolutely positive experience! Brian went above and beyond expectations to help us. Hands down the best customer service experience I've had in a long, long, long time. Be sure someone from ownership or corporate sees this comment. Brian deserves recognition! Great job!

Noah B. 
Évaluation :
5

Staff was very professional and very knowledgeable, also customer support is awsome.

Patrick N. 
Évaluation :
5

Amazing customer service, team members were quick with getting my uhaul together as well as when I was ready to check it back in. Vehicle was clean as well! Thank you! :)

Gabriel S. 
Évaluation :
5

Brian's great

GREGORY SCOTT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Great team there u all are so awesome.

Leticia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leroy O. 
Évaluation :
4

There were no furniture pads. I did not use them. Hopefully won't get charged

Carl U. 
Évaluation :
4

The take a picture return procedure was not clear enough. I had already dropped the keys in the slot before I realized what I was supposed to have done. Almost everything is electronic and yet I never got a copy of the final receipt.

Jonathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vijay F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade S.  |  Expérience générale 
Évaluation :
4

they made me purchase the advertised " included lock". The staff was not the friendliest or most professional.

Nicholas H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M.  |  Premières impressions 
Évaluation :
5

Very polite helpful help me find where to go thanks so much

Eloise J.  |  Premières impressions 
Évaluation :
5

I want to say Mallory Wey was extremely helpful with my needs. She helped me get what I needed. Need more people like Mallory as employees. :)

tiffany d.  |  Premières impressions 
Évaluation :
5

Friendly and professional staff

sheryl m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jecaro F.  |  Expérience générale 
Évaluation :
5

Staff was wonderful. Christopher and another gentleman went the extra mile to help my moving experience to fall in to place. Ty so very much

Stacey M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IOLA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert n.  |  Premières impressions 
Évaluation :
4

I wasn’t happy that I move my stuff out the day after I paid the storage fee and they still charged me for the entire month but other than that everything was fine.

Chisa S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krystal F.  |  Expérience générale 
Évaluation :
5

All the staff at the Waverly Rd location, in Lansing Michigan have ALWAYS been very friendly and very helpful. 😊

Jamie S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRULANE R.  |  Expérience générale 
Évaluation :
4

Some of the staff wasn’t as helpful

Kimberly T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby S.  |  Premières impressions 
Évaluation :
1

Kept charging me for late fees even though I had auto pay. Kept harassing me and trying to pull money out of my account for a month after I sent numerous phone calls and emails saying I moved everything and wanted to cancel. I will never ever recommend this uhaul to anyone. The most unprofessional and scam business I've ever dealt with. Also the manager kept talking about the most ghetto experience he's ever dealt with to his employees

Jacob B.  |  Expérience générale 
Évaluation :
3

The sliding mechanism is very difficult to move. The staff was very friendly.

Theresa M.  |  Premières impressions 
Évaluation :
5

I’ve used uhaul’s services for years have rented pick up trucks,cargo vans,all sizes moving trucks and my second time renting storage unit very satisfied

Karen S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE M.  |  Expérience générale 
Évaluation :
5

Everything went great had a small issue and reps were able to take care of me I will definitely rent again

Jay L.  |  Expérience générale 
Évaluation :
5

Treated me with upmost respect

THERESA RENEE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLETONYA F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

susan m.  |  Expérience générale 
Évaluation :
5

Staff very nice pretty cut-and-dry hook me up with my storage unit and did it at a timely matter.

Jay L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay L.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim F.  |  Premières impressions 
Évaluation :
5

There is one particular employee that I interacted with on several occasions. She did my checkout. The employee name on my Customer Receipt (751025-112955-209668) says Analisa Gordon. I hope that is the person I am speaking of. In my encounters with her, she provided excellent customer service and professionalism to a degree I am not used to in these modern days. I could not say enough good things about her. She should be the head of Customer Service training for your organization. At the least, she deserves some recognition for exceptional attention to the needs of your customers.

robert f.  |  Expérience générale 
Évaluation :
3

I often had to seek out my packages even though they were suppose to be put in my unit. Also, it started to smell like Marijuana clearly from the staff ( I saw them) over the last few months which is just a turn off for a professional place of business. Everyone was always nice and helpful but I always wondered if my things would be in my unit or if I'd have to go on a search.

carrie k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEVERLY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerome t.  |  Premières impressions 
Évaluation :
1

Billing was a nightmare. I spent hours on the phone and in person trying to get them to fix their mistakes.

Tanya B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana C.  |  Premières impressions 
Évaluation :
1

I called customer service so I can move from a large storage to a smaller storage. A customer service rep have me a price and reserved it for me. One I got there the rude young lady at the desk told me I had to pay a month on the storage I was moving out of and pay for the new one. I called customer service again and they said that was incorrect after they got me out of $270!!!! It doesn't make any since that they made me pay for a storage that will be empty!!! The GM NEVER returns any messages or calls!!! They can't do nothing right and always gives you wrong information and over charging me. Now I'm fighting to get my money back for a storage that is empty and had been paid for, for 30 days!!! Horrible customer service

Keegan H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wade S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa T.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nasreen P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIDEON F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Behzad K.  |  Expérience générale 
Évaluation :
5

I did not get my receipt please send it to me at dealia62@gmail.com

delia r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SASHA RAE H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyrone C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seon Mi A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

connor S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelsey t.  |  Expérience générale 
Évaluation :
5

Everyone was super professional and pleasant to deal with. They had us in and out of there and it was an all around great experience.

Jeremy N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerome k.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARY L.  |  Expérience générale 
Évaluation :
5

It was Lil pricey compared to other companies. But other than that it was a great experience

DEONDRE A.  |  Expérience générale 
Évaluation :
5

Setting up and closing out my unit was super easy. I misjudged size and they easily accommodated me with a larger unit right on the spot. The staff were really nice and helpful! If I ever need to store my stuff again, I'll definitely come here.

Stacie A.  |  Expérience générale 
Évaluation :
5

i had my things in 2 units for over 2 years. Everything was dry, no mold. there were mice and spiders, but that is to be expected in a storage facility, so I wasn't surprised or disappointed. I appreciated that it was safe while I was living out of state.

Donya N.  |  Expérience générale 
Évaluation :
5

When we moved in and out, everyone that worked at the Waverly location was extremely helpful and kind. Would recommend and use this facility in the future. Thank you all for your help during our stressful move.

CHRISTOPHER E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy C.  |  Premières impressions 
Évaluation :
2

Once again, two people in the office, one helping another customer, the other, which I assume to be a manager of some sort, says absolutely nothing to me nor offers to help. Continuously walking past, stocking shelves instead of helping actual customers. No one is friendly at this location and service is about what you'd expect from people who hate their jobs.

Todd D.  |  Expérience générale 
Évaluation :
2

Some how my reservation information & identification was lost or input incorrectly, On several occasions my attempt to pay my rental at the Waverly facility was met with, " I'm sorry you are not in the system", which drove me to contact the U-Haul Corp. , and pay online. When I went to cancel my storage unit, I was told by the local Waverly facility that my unit was not rented, and in fact was empty. Obviously not true , if anyone cared to check. The staff at Waverly were incapable of correcting this, and I never rec'd a call from the manager, despite the Corp. Office's assurance that he/she would.

MICHAEL P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronda A.  |  Expérience générale 
Évaluation :
2

The initial person we met with was okay, however seemed new at their job and unsure on certain things. People didn't really seem personable or friendly. I had a few interactions that weren't super pleasant -- staff seemed distracted or uninterested in helping. When I returned the U-Haul, no one came out to assist me in the return process. When I went inside to ask for help, there were two people working -- one was helping a customer and the other was stocking shelves. The person stocking the shelves, which I believe was the manager, walked past me saying nothing and didn't offer to help. Please work on your customer service skills. If someone comes in and the other person is helping someone else, drop what you're doing and help the customer. It's pretty basic stuff.

Todd D.  |  Premières impressions 
Évaluation :
5

Should offer a discount for vets, fixed income and a small house make a storage unit necessary for most of us, plus I mean tax breaks for stuff like that.

Anthony L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melanie t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patricia p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerome k.  |  Premières impressions 
Évaluation :
5

I've only had one problem and it had nothing to do with the facility itself. It was with an employee. The employee wasn't wearing a mask, but the staff was making the public wear one or they couldn't come in. If you're going to enforce this for your customers then it should be enforced for the staff as well.

KATHY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronda A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erin O.  |  Expérience générale 
Évaluation :
3

I used a 20' U-Haul truck to move from out of state and needed a place to put my belongings while we are waiting for our home to come available. The truck worked great, the drop-off was easy and fast, and the employees were not unkind. I wanted to get a storage unit at the same location I dropped off the truck, and the first month of storage rental was free with a truck rental. Thus, I hopped online to U-Haul's website, pulled up my order, and reserved the largest storage unit at the Waverly location in Lansing, Michigan using my free month of rent. I received a reservation confirmation for a 10' x 15' x 12' drive up storage unit. On the day of the move, when I was told I could obtain the unit, I called ahead to confirm the specific unit was still being held for me - they verified that it was. When I arrived with the full truck later that day, I was told that there were no 10' x 15' x 12' drive up storage units available. It was communicated that my reservation email from U-Haul was without value and that the best unit they could give me was a 10' x 10' x 10' unit (thus lowering the value of my free month of storage, disregarding my carful efforts to reserve and confirm a large unit, and putting me in a difficult situation for unloading my 20' U-Haul truck that day). In the end, I was able to stack my belongings into the smaller unit, with much difficulty and rendering nearly all belongings inaccessible without unpacking the entire unit.

Jacob D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alethea a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
5

No complaints although there were price increases during my 4 month stay. It's a business so understand. Wish there was an option for electricity in a unit to keep vehicle batteries charged. I would pay more for that option.

Desiree H.  |  Expérience générale 
Évaluation :
5

All personnel were very helpful and professional. In the future I wouldn't hesitate to use this U-Haul location. I wish all businesses standards were as high as this one. Nice job!

LARRYJOSEPH H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darin R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory W.  |  Expérience générale 
Évaluation :
3

Only one employee was wearing a mask and it only covered his mouth not his nose. Most of the customers in there didn't have masks either. They were not encouraged to wear one by the employees either. To me that this is not acceptable especially in a place where people come and go from who-knows-where because they're moving in our moving out

Jackie W.  |  Expérience générale 
Évaluation :
5

I will use U-Haul whenever I need moving assistance or storage. I have always had a very positive experience renting trucks, trailers and storage. You all are great and the customer service is always very warm and helpful. Merci.

Christine M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leroy k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETHANY C.  |  Expérience générale 
Évaluation :
5

Great service and helpful, respectful and very courteous.

janet w.  |  Expérience générale 
Évaluation :
5

The manager was very helpful and respectful. He really help me out so much and the rest of the staff was very nice and friendly.

Janet P.  |  Premières impressions 
Évaluation :
5

Steff is excellent, extremely helpful, courteous, and professional. Would be nice to have a light inside the unit.

jayson g.  |  Expérience générale 
Évaluation :
3

The late fee is too high.

Roxann M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackie W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Larry B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zackary C.  |  Premières impressions 
Évaluation :
2

I would never go back to this storage unit. The people are rood on the phone and with the pandemic going on the company itself is selfish. Some people have gone through hard times and you people will not work with anyone. It's all about money.

Daniel P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Narriman A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAITH W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H.  |  Expérience générale 
Évaluation :
5

Michael was awesome! Very very helpful an courteous! I will miss working with him on a monthly basis! Thank you Michael For all your help!!! Tiffiany P.

Tiffiany P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred M.  |  Expérience générale 
Évaluation :
2

Not only were you the ONLY company that charged additional "fees" during Coronavirus. When I moved my items out. I had to call three times half hour on hold each time. Was then told I had to come in to office to sign papers. I had already moved 3 hours away. It took multiple calls to resolve. WHY would your company WANT people to come into the building to sign during an pandemic?

Debra T.  |  Expérience générale 
Évaluation :
4

Unit was VERY clean. Some of your staff are very helpful and friendly, others could use some work in this area.

nancy c.  |  Expérience générale 
Évaluation :
1

All my stuff had mold after using thi stor

Robert L.  |  Expérience générale 
Évaluation :
5

Very pleased wit the unit.

Vickie S.  |  Expérience générale 
Évaluation :
4

I just needed some short term storage and the location had great availability, convenient access and hours. Overall I was very happy. The only thing that could have been better was that the gasket on the roll up door was worn through in some areas and it made the door very difficult to open and close. Other tahn that everything was great.

Marcia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

klymena q.  |  Expérience générale 
Évaluation :
5

Great bunch of people!

Andrew L.  |  Expérience générale 
Évaluation :
4

I would prefer to have 24 hour access to the climate control storage spaces. Additionally, I was surprised to see a rodent trap in our bin and will be checking to see how and who will be periodically checking the trap for removal of any rodents since I am the holder of the key for the lock? There was no mention of this when we rented the bin.

julia p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell w.  |  Premières impressions 
Évaluation :