Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Secure Solutions Center LLC Z.
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Expérience générale
Évaluation :
1
Rip off
BRANDON R.
Évaluation :
5
All was excellent.
Joseph Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
osvaldo F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David C.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pedro B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shacoya B.
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Online Move In
Évaluation :
5
Best manager Guiilermo
Yaneysi P.
Évaluation :
4
Price was great, convenient location, trailer ready, and friendly personnel. However, please tell me while I'm there to do the inspection online and while you are hooking up my rental trailer about how not to drag the chain instead of when I return for help before getting on the interstate.
William R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marialies W.
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Online Move In
Évaluation :
4
I would have given an Excellent if not for the long wait during pickup that had me an hour late for work. Pick up scheduled for 8:30 I didn't get out of the store 10:45 am. The guy there was working as fast as possible being by himself.
Tanya M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ramos Gonzales V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David S.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bruce D.
Évaluation :
5
Nothing great wonderful service from the store manager Guillermo
Luis B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RADYMIR D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamas S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorine C.
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Online Move In
Évaluation :
5
This place is really good i got a 5*10 storage temporary due to moving to store things while I settled a few months and organized. The place is temperature control always clean & the staff was friendly and helpful. Thank you Exxon for making the closing account a smooth & easy process for me & my family. Will definitely use this location again, very efficient.
Yulissa M.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
christina c.
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Expérience générale
Évaluation :
3
The truck pick up was a disaster as far as having the truck ready. There was a zip tie on our unit and it wasn't made clear if we were to cut it off or them. The clerk had no idea if the lock was included even tho I checked in online the night before and paid and signed and I got an email stating there was a lock which was laying on floor in unit once the movers we hired removed the zip tie. But shouldn't the clerks know the specials? The unit was clean and the store was clean and it's a busy place so they must take care of their units so ask me again In 6-8months how my items are and I will know more for review.
Nicole b.
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Online Move In
Évaluation :
3
We did the online check in the night before. Got to the location to have to wait 45 minutes or more to get the truck which they had to clean while we waited and they stated the gas was just below 1/4 tank. As soon as we pulled out of the drive the low fuel light came on and we had to worry about timing getting gas with the movers we had hired through uhaul. The movers were above and beyond amazing but uhaul was kind of a let down. Why check in and submit your license online just to have to wait anyway and give all the info all over again. Plus they forgot to give us the large furniture dolly. Hopefully I get the refund I was promised if u filled the tank to an actual quarter tank full. We shall see I suppose.
Nicole B.
Évaluation :
2
Pick up took way too long as there were 8 people waiting in line ahead of me. I understand all the difficulties due to COVID be this needs to be addressed. Drop off was also extremely difficult as I found it very hard to find a place to drop off this trailer due to space.
Andreas B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
evelyn h.
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Premières impressions
Évaluation :
5
Explain in better detail how to backup with trailer
CARMEN V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
evelyn H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Johnathan L.
Évaluation :
2
Only one person working when we picked up the truck and one person working when we dropped it off. We had to wait 15+ minutes to get someone to help us in the lobby and there were several more customers behind me. I was not happy one bit. You need more staff to better serve your customers.
Jason L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter C.
Évaluation :
1
Le client n'a pas laissé de commentaire.
REINIER B.
Évaluation :
4
More employees behind the counter. Saturday morning and only 1 guy. The line went all the way to the door. I stood there 40 minutes. Employees helpful though.
JOSE RAFAL R.
Évaluation :
5
Update the registration forms for better uploading on emails. Always have a hard time uploading bol from U-Haul app. Very frustrating.
Pete M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TILLMAN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHERINE S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosa A.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Henry T.
Évaluation :
4
I rent from Uhaul often, and this location is improving with their staff, prior experience has not been great. This experience has been much better than the past 4..
Troy G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Emily S.
Évaluation :
5
Easy in and out. Nice.
Mike S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rebecca A.
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Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Emily S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
ISAAC G.
Évaluation :
5
The service thats offered to obtain help labor to load or unload trucks was horrible
sergio C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel A.
Évaluation :
1
the gas level and mileage was not correct and it was not adjusted after I pointed it out .
mileage was 12 miles higher than paperwork
it appears this store is understaffed.
DONALD G.
Évaluation :
2
I went over my mileage due to have 2 loads from lake wales to Tampa. I returned the truck on time with almost full tank of fuel but the wouldn't help a retired Army guy. Very disappointed!
Kevin B.
Évaluation :
4
I think they should have more staff..but even with few staff they was so nice ...
IRVING R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Trevor C.
Évaluation :
5
Bien
Alberto S.
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Expérience générale
Évaluation :
5
Change the closing time to a later time, for example; 9 pm
Gloria A.
Évaluation :
5
Thanks excellent service
Arturo Arnoldo A.
Évaluation :
1
The gas was not were the contract said and I noticed after I left the premises, I have the proof of it and I sent it but nothing was done and I got charge for the gas
jenny C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michael B.
Évaluation :
5
Very nice and helpful staff.
PAUL L.
Évaluation :
3
Kill the computer god who sends screwed up texts to everyone, causing chaos.
John C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
stacy K.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Margaret O.
Évaluation :
5
People running this location are great!!
George L.
Évaluation :
3
The gentleman who helped me did not explain a couple important things. I had never driven that type of vehicle and was not given some very important information. Where the gas inlet was. It took me about 15 mins to find out. I had to use the owners manual to find it. Because of that I Just missed the closing time. Then when I dropped my key in the box it looked like I was supposed to follow a certain procedure to check the truck back in. I was not told about that. I thought I would have to pay an extra 20 $because I hadn't done it. Last thing. When asked how long I would need the truck, I said probably until almost closing (it was 8 am). The clerk put 4 hours on the contract. Again I thought I would be charged extra. It was a somewhat nerve racking experience. I don't know if that is really an average but I'll give them the benefit of the doubt. I will say this though, when I came in the day before to reserve the truck. One of the guys who was checking out ( a different clerk about to get off) started the process for the other clerk before he left. That was above average . Thank for the opportunity to tell you about my experience.
JEFFERY W.
Évaluation :
2
The Emergency call and Phone number is really BAD no body pick up the phone during emergency the road assistance contact really bad
jorge M.
Évaluation :
5
Been here before and will return with my rental needs. Merci.
Bruce D.
Évaluation :
1
They could not understand English very well. They need more training and more people to work there. I will not go back to that place again. Horrible experience
Paulette B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven S.
Évaluation :
1
Limited employees available for pick up and drop off. O dropped the vehicle off at my drop off time, an employee stated to just put the keys in the drop box. The didn't check the truck in on time and I was charged an extra day
Ebony A.
Évaluation :
3
Le client n'a pas laissé de commentaire.
WILLIAM S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT B.
Évaluation :
5
The people and location were excellent. The 24/7 website return system was WORTHLESS. I spent an hour the night before trying to self return the trailer. First, your website could not interact with my phone browser. Then your website could not receive my location from my wife's phone (I had her come so that I could use her phone ). When I finally got to the last page (I deleted six of my apps to gain memory and used a different browser) and clicked "Finish Return" your poorly designed technology went back to the first page. Your system wasted an hour of my life and 30 minutes of my wife's. If UHaul did not have a monopoly on trailer rentals, I would never use you again. The team that convinced corporate to install this heartless, useless piece of machinery into your processes should be fired. Whenever I have dealt with human beings at UHaul, I have always been treated with respect and helpfulness. Whenever I have dealt with your computers, I have finished being frustrated and angry. My suggestion is to hire more personnel on the ground and fewer at the corporate offices, and eliminate or actually improve your technology.
MARK P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alfonso l.
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Expérience générale
Évaluation :
2
The staff who was there two were on their personal phones sitting down against the wall talking to each other and one person at a work desk also on the phone answering calls . Somehow the two other men realized I was there and approached me with an attitude and loud voice like as if they were bothered by me being there. I went to lock my room and the sliding mechanism on the door was worn out to where it did not work properly for me and I was unable to remove my lock the very next day. I went in to the office same scenario as the day before but this time I let them know I was not gonna wait til they got past the level in their games and that I needed their attention Either way I moved out because I would not like to visit this location in the future. The employees act like gangsters talking while making hand gestures and an having unpleasant attitude w an aggressive tone of voice.
Antonio G.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evelyn F.
Évaluation :
5
Very professional and very fast service
Gilaine S.
Évaluation :
5
Just wanted to note that we were on our way to Albuquerque and experienced a blow out of one of the tires on the car trailer. We called in an emergency and It took 3 1/2 hours before anyone came and replaced the tire. This is very unacceptable. I would rate the emergency maintenance process poorly.
OSCAR C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT B.
Évaluation :
5
Great manager and team - pleasure to deal with!
James T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William C.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
GERALD R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jenny H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSE F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
NORBERTO D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIA W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Verna B.
Évaluation :
5
Great staff. Very friendly and helpful.
Leigh J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIE H.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALEJANDRO M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jimmy R.
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Expérience générale
Évaluation :
5
The manager Guillermo Marin was very knowledgeable and attentive. Would recommend this facility to anyone Thank you Mr Marin for your Excellence
Renita S.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TAYLOR C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arianna P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roslyn M.
Évaluation :
5
Good customer service
Juan G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSE G.
Évaluation :
1
I explained that I had a issue with the management in the complex that I was moving to that I could not gain access to move my personal belongings to the apartment and, I was told to not worry about it that I can keep the truck till I can move into my apartment for another couple of hours, well I was charged anyways. And to add to this, this was my second time renting a truck and not having a working AC so it was extremely hot in the cabin. I expressed this and the employee checked it and stated yes, it's very hot. Yet, I was charged! I want a full refund!
Barbara C.
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Expérience générale
Évaluation :
2
The attendant who helped us did not open the store on time, which caused a delay. He did not want to be there, and it came across quite strong, which made us feel like an inconvenience. I had a 9am pickup and a 12 hour reservation. He was on his personal phone with the front door locked at 9am. We had to knock and gesture to him to get him to unlock the door and get our trailer. His overall negative attitude was a horrible start to the reservation. He also forgot to give us the dolly I reserved, after confirming that I paid for one during check-in. When we drove back to go get it, he said he did not have one and tried to give us a hand truck, and yet my partner saw one right behind him and had to ask for it before he provided it to us. No issues with the trailer or reservation.
Juan O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RENZY B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Grace C.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Melanie A.
Évaluation :
1
Not enough staff at this location causing major wait times. Instructions were not clear during last rental cause an added 20 $fee. When I mentioned this to the manager he indicated that they have nothing to do with it.
ANDREAS B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
mercedes D.
Évaluation :
3
This location was not properly staffed. Perhaps it is COVID related.
Andreas B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK P.
Évaluation :
5
Manager was extremely helpful. Thank you.
Dennis P.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edna S.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
verna b.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jorge M.
Évaluation :
5
The 2 wheel straps on car transport were not abot to use. It was either stuck, damaged or i couldnt figure it ou so glad i had extra straps to tie down the car to transport.
Seo H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Orlando B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
cathrine G.
Évaluation :
5
Mr. Martin was very pleasant and patient.
Teasha W.
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Premières impressions
Évaluation :
5
Atención muy buena
Oleisy B.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margarita R.
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Expérience générale
Évaluation :
4
Very affordable
MICHAEL P.
Évaluation :
5
Great affordable rates, clean and easy to use facility, convenient timings and friendly staff
RAVINDRA M.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tashanna W.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Briana C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM C.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zachary N.
|
Premières impressions
Évaluation :
4
Store manager was a very nice guy! And very helpful.
Arthur M.
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Premières impressions
Évaluation :
5
Over head door was hard to open . wires hanging down where it had been repaired.
Stephen Y.
Évaluation :
2
I had a reservation with a conformation number for an drive up 10X10 unit and when I arrived my reservation was no good???!!!!
Mark K.
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Premières impressions
Évaluation :
5
Excellent service and ease of use
RAVINDRA M.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marvin M.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOE J.
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Online Move In
Évaluation :
1
Did NOT have the size unit I had reserved 2 weeks prior to move in date - rented it to someone else and only had smaller units available. Only one person working and getting any service took a very long time. He was nice, but not knowledgeable.
Scott W.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
jose s.
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Expérience générale
Évaluation :
5
Muy buen servicio del agente
Maria I.
|
Premières impressions
Évaluation :
5
The staff was professional
MARTIN G.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Margarita R.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
alex C.
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Expérience générale
Évaluation :
4
Very Clean storage, Friendly workers, Manager Daniel is PHENOMENAL but PRICES are tooooo High & when having 2 it adds up.... Thank You!
Samuel P.
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Expérience générale
Évaluation :
3
Staff hit my truck with door and put a dent and scratch. Would have been excellent otherwise.
Richard H.
|
Premières impressions
Évaluation :
5
Muy atentos sus trabajadores y profesionales, muy buena seguridad en el área.
MARIO Q.
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Expérience générale
Évaluation :
5
Fue muy bueno buen trabajo de todos grasias todo bien cuidado y limpio
felix w.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janice B.
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Expérience générale
Évaluation :
4
The facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.
Donna W.
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Premières impressions
Évaluation :
5
Very nice great service
CHARLES L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRESA F.
|
Premières impressions
Évaluation :
5
El personal muy profesional
MARIO Q.
|
Premières impressions
Évaluation :
3
That price was different
Alberto S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
elanys m.
|
Premières impressions
Évaluation :
5
Representative service was phenomenal. He explained the entire process in a simple format and his personality, attitude was awesome. We admired that. Thank you.
maitland j.
|
Premières impressions
Évaluation :
5
Great experience. Very helpful.
Heather P.
|
Premières impressions
Évaluation :
5
Danny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.
teresa b.
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Réservation
Non les évaluations ont été soumises pour cet établissement.