Customer Reviews for U-Haul Moving & Storage at Western Ave

1775 évaluations

47 Western Ave   Augusta, ME 04330
(Rt I-95 & 202)

(207) 622-4797

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(207) 622-4797

47 Western Ave
Augusta, ME 04330
(Rt I-95 & 202)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

If someone would have told me it was that much cheaper to rent and return to the same place I would have. Lack of communication on uhaul's part is disturbing. You just took me for an extan200 $.

Chad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INGRID A. 
Évaluation :
5

Great experience, especially returning the equipment. Staff was friendly and efficient.

GARY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE G. 
Évaluation :
3

My boxes where originally scheduled to arrive may 27th uhaul then canceled my reservation and created a new one with a date of June 10th that day was again changed to June 14th I had to fight with uhaul daily to get them to finally honor the original contract they canceled not me then I was charged for storage on boxes that should have already been delivered I had to wait a week for a refund and again on delivery I was charged 135$ for them dropping my boxes off late I was told I'd get money off the back end of the deal for the additional four days the boxes would be late that also never happened was a awful experience

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier R. 
Évaluation :
5

Nothing. The truck was clean and ready to go. I ended up needing help at the counter and the person that helped me was great!

Andrew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeffrey N. 
Évaluation :
3

Noble pick up and drop off is very cumbersome but otherwise it went well.

Keith B. 
Évaluation :
5

The young man who helped me was very personable and knowledgeable. Hire more personnel like him.

Randy T. 
Évaluation :
2

Hire more staffing. Too much wasted time. Understand why you are in business. If you had competitors you would be in trouble.

Scott S. 
Évaluation :
5

Zack was super friendly and customer focused. Really top shelf!

Peter W. 
Évaluation :
1

Waited over 25 minutes to be acknowledged, rude and short and dismissive. Very disappointed...

Rebecca M. 
Évaluation :
5

They made it easy. Thank you!

SCOTTA C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
5

MY experience was awesome! However in the course of my experience, there was a customer there for 2hrs insulting and berating the employees and making phone call after phone call trying to get them in trouble. I understand that an employee made a mistake, but he did not deserve what I heard coming out of this guy's mouth. I have been in customer service for over 30 years, and on many occasions, I have been frustrated by incompetent employees...what happened yesterday was nuts! PLEASE (as someone who was there) support your employees on this matter...they dealt professionally with every customer around this man's tyrade.

Enigmah A. 
Évaluation :
1

The original pick up location (rockland not Augusta) I went to get the trailer from resembles a junk yard, not a garage. After hooking my truck to a trailer, the owner of the garage wasnt able to rent the trailer to me because of an issue in the computer system. Due to this, I had to drive an extra hour each way to get the trailer I needed. When I went to drop off the trailer after hours, neither the website or the app worked. I am amazed that this company has managed to stay afloat despite the absolute horrible customer service.

HUNTER S. 
Évaluation :
5

Instantly put my money back on my card I didn't use.

JASON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
4

No one was around for drop off - they saw me, but no one came to help, I had to find a person to process my drop off

AMBER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FIRLE S. 
Évaluation :
5

All 3 associates, 2 female and 1 male, were 100 % friendly and made the rental an return very pleasant during a Stressful time

Renee J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYDNEY S. 
Évaluation :
5

In and out in moments. Very nice.

Gordon P. 
Évaluation :
4

Very quick return

CHARLES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN R. 
Évaluation :
5

Staff was very friendly and helpful

DONALD C. 
Évaluation :
5

Quick and easy. Open on Sunday afternoon.

STEVEN F. 
Évaluation :
4

Keep Zack and clone him! He was amazing to work with. Knowledgeable courteous outgoing helpful with information and suggestions with an even temperament that could calm a Raging Bull I think

DOUGLAS ANDREW E. 
Évaluation :
5

I will not use Uhaul again. Penske answers their phone.

WALTER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACARIAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANTINE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brian s.  |  Expérience générale 
Évaluation :
5

Make it a bit easier to contact the services over the phone it's a bit hard to get ahold of anyone

brad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Trumpets when I walk in woulda been neato.

Daniel M. 
Évaluation :
4

Two times in a row the equipment I originally rented was not available but the staff upgraded me to larger pieces of equipment at greatly reduced cost which I was happy with.

JEFFREY U. 
Évaluation :
5

Things were great

Laura C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEROY U. 
Évaluation :
4

Good, no problems.

MICHAEL G. 
Évaluation :
1

My u boxes are still at the marine location they should already be in Texas I am paying 5k and my furniture will not be on time ? And the schedule is now June 10th when it was supposed to be may 28th so much for the guarantee and I was told if they don't arrive by June 10th I'll get a discount when they will be 12 days late already

John C. 
Évaluation :
1

Over charged us and I want a return

Lorretta P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold G. 
Évaluation :
5

Thanks for being easy and convenient

Manoo D.  |  Premières impressions 
Évaluation :
5

Being required to fold the furniture pads seems a bit pointless considering they should be washed before reuse.

Brian G. 
Évaluation :
5

Easy pick up nice people.

GARY F. 
Évaluation :
5

I reserved and checked in on-line so it all went smoothly. The cargo van got better gas mileage than expected and was very clean. The person we returned the van to was very friendly and efficient. Overall a very positive experience.

JULIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN A. 
Évaluation :
5

It was easy to pickup and easy to drop off. Van got good milage too

Craig L. 
Évaluation :
5

Everything top notch. I am a frequent customer and they always recognize me when I walk in. I appreciate the prompt attention.

HARVEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
4

No issues.

KAREN L. 
Évaluation :
5

I have used this location several times now and am thrilled to say I highly recommend it to everyone! Zach was so knowledgeable and helpful! Truly made a miserable task much brighter. Then having to need your company again after thinking I was done, Zachery once again came through for me, I had rescheduled and changed my order for reasons out of my control and Zach just went with the flow and never once seemed concerned, just happy to help. It truly made my uHaul experience a good one and gave me a happy outlook on a daunting task. Merci.

Denise D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

They're busy here, could use some help. Very nice people.

JOHN K. 
Évaluation :
5

I just wanted to share how wonderful the staff helping us was! He was so quick and efficient and got us into a truck and out the door in record time. And, he told us about the propane service too! I will come back again!

Aimee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMOND G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremie C. 
Évaluation :
4

You had only one employee working at the location on a typically busy day. He is a hero!

Ted C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
4

The location has been a U-Haul franchise for as long as I can remember. It has received some very useful updates that I know of. But the vehicle lot on the front side is small for the level of business the location gets. I think it would be beneficial to both the franchise and its customers to see if the front lot could be enlarged at all. Both customer parking and equipment return could use more space.

James F. 
Évaluation :
5

The employee was very pleasant and thorough. The trailer hauled easy and was very user friendly.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

I just want to say how great the quality of Zachary's customer service was!!!! He went far and above the usual effort I find in most rental companies and retailers.

Kenneth S. 
Évaluation :
5

Thank you! Had no issues! Was happy to be contacted when they noticed I emptied my unit. Very convenient experience over all. Will recommend or use again I'm the future!

jilliane k.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amanda W. 
Évaluation :
1

I was quoted a price to rent a vehicle and it turned out to be three times that rental did not rent a vehicle

Sherry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROGER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA G. 
Évaluation :
5

Great job- thanks!

SAMUEL P.  |  Premières impressions 
Évaluation :
5

Keep doing what you're doing. Best moving experience I've ever had. Everyone was extremely helpful and understanding and worked with me despite my own erratic and unorganized moving situation. Everyone I interacted with either on the phone or in person was professional, kind, understanding, and helpful. I can't express enough how grateful I am for all the help I received during this unreasonably hard time.

KASSANDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diane G. 
Évaluation :
4

Change the phone system. I attempted to call this location for over 4 hours and only got an automated system telling me I had a 20-30 wait. Called the next day and got the same recording. This is a small location so I don't understand why someone could not have answered the phone. Very disappointing.

dana B. 
Évaluation :
4

The U-Haul worker that helped me was very friendly and did an excellent job setting me up. The trailer that I rented needed to have both tires replaced. Each tire had bald areas where the tread was completely worn away.

Bertrum C. 
Évaluation :
5

Quick, helpful service.

Rene O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

The associate on duty Friday afternoon 4/2/1a and 4/3/21 was fantastic. Very knowledgeable, friendly, and helpful.

Kevin P. 
Évaluation :
3

I wanted a receipt and was told it was sent to my phone. I did not receive a receipt.

Allen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nicholas R. 
Évaluation :
1

I was charged 55 for my rental and then another 54 because I dropped off at a different location. Seems like a lot.

DYLAN H. 
Évaluation :
4

I had rented a one way trip to stay within the allowed miles without paying extra, 2 days before I received an emil stating that I would be picking up in August, Me which was a round trip booking.. I called with my concerns and the customer service working understood my concerns and completely made it no problem to adjust miles allowed to keep this customer satisfied.. Great work and thank you for the pleasant experience.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leland S. 
Évaluation :
5

It always comes down to customer service. The customer service was great!

CRAIG D. 
Évaluation :
4

It got expensive for a one day rental

Ted L. 
Évaluation :
3

I did not receive the proper trailer for the job I described to the U-Haul rep. so after traveling three and one half hours to the site of the item I had perchased I had to travel another three and one half hours back to the trailer pick up site get the proper unit and then return to the unit perchased load it and travel another three and one half hours to my home which made for a very long day! The first trailer was well maintained, and clean ,but the second had what appeared to be spring yard cleanup debris left that should have been taken care of before my rental! On a good note the manager did refund my rental cost off the incorrect unit.

KEVIN J. 
Évaluation :
4

It is quick if there is plenty of help. If not it becomes self-service when returning equipment

KEITH L. 
Évaluation :
5

The manager, Shane, was very helpful. I am not an easy person to work with but Shane showed great patience and respect working with me. His knowledge and people skills speaks volumes for UHAUL. I would definitely recommend UHAUL to anybody that asks me.

JONATHAN D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dexter B.  |  Premières impressions 
Évaluation :
5

Staff were always always helpful and kind.

Crystal C.  |  Expérience générale 
Évaluation :
5

Loading dock should be monitored, sometimes vehicles unload and just stay parked. Besides that very clean and a free lock!

LYNN-MARIE K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie S.  |  Expérience générale 
Évaluation :
1

Was told that original unit I reserved online was not available. Very unclean storage unit (we swept a lot of dirt, two construction nails). Large pole in middle of storage unit. After-hours contact didn't answer when we called, or return my call. Overall a very disappointing experience and I don't plan to return.

Jasmine W.  |  Expérience générale 
Évaluation :
5

Excellent service! Helpful and friendly!

Melissa L.  |  Expérience générale 
Évaluation :
2

The unit I reserved was an 8x10. Reservation on the books for two months. Upon arrival the unit is about a 6x8 if that and no other units available. Not to mention the astronomical price. I went elsewhere and got a 10x25 for the same price. Extremely unhappy.

DESIREE K.  |  Expérience générale 
Évaluation :
2

I had a reservation for and 8x10 for 2 months. Upon arrival the unit is at least 2 feet smaller if not more. Now I have a uhaul that needs unloading to return and I can't do that.

DESIREE K.  |  Premières impressions 
Évaluation :
5

very nice over the few years i had the storage unit i thank the staff for job well done thank very very much

MARK D.  |  Expérience générale 
Évaluation :
2

I was quoted 29 $for a 4x4 storage locker. When I got there it is 59 $/month and I have to climb rickets stairs. Its a complete hazard and completely unsafe. I will be moving out asap! Horrible

Sarah C.  |  Premières impressions 
Évaluation :
5

Cant remember the lady's name (Heidi or Heather) she gave me the BEST costumer service I have ever received ...she was great!!!!!

Anthony G.  |  Online Move In 
Évaluation :
5

Always had a pleasant time with you people and your equipment is well kept well-maintained and very too comfortable to drive

John M.  |  Expérience générale 
Évaluation :
5

Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.

Sandra B.  |  Premières impressions 
Évaluation :
5

Great staff. They were always pretty busy, but always helpful & polite. Staff always provided great service

CHRISTOPHER G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan i.  |  Premières impressions 
Évaluation :
5

Good service and very helpful

Corey A.  |  Premières impressions 
Évaluation :
4

Worked well for my needs

Jessica H.  |  Expérience générale 
Évaluation :
5

I have found the staff and facility to be extremely efficient and accessible. I appreciate the excellent service over the years and will recommend this location to others.

GEORGE G.  |  Expérience générale 
Évaluation :
5

Easy access & great experience

Tina C.  |  Expérience générale 
Évaluation :
5

Once again, everyone was friendly and helpful.

Leslie L.  |  Expérience générale 
Évaluation :
5

Very helpful and pleasant staff.

Susan E R.  |  Expérience générale 
Évaluation :
3

My storage unit was rather infested with spiders despite me not having any spiders on my stuff when I put it in there

Katherine E.  |  Expérience générale 
Évaluation :
5

Best service and very polite

Ruth C.  |  Premières impressions 
Évaluation :
4

The only problem I experienced was that the overhead garage door would not open so we couldn't get large items in or out for at least two weeks. They fixed it and we had no further problems.

PATRICIA S.  |  Expérience générale 
Évaluation :
5

Great staff

JON L.  |  Expérience générale 
Évaluation :
5

I had no issues with Uhaul and will always use again if needed.

Laura B.  |  Expérience générale 
Évaluation :
5

It was such a good, easy and quick experience. Great employees! Wish i remember their names. Merci.

Melarys C.  |  Premières impressions 
Évaluation :
5

Very helpful and knowledgeable.

karen c.  |  Premières impressions 
Évaluation :
5

Always have a good service

Joanne C.  |  Expérience générale 
Évaluation :
5

I appreciate the help and friendliness of all staff all around good people.

Tiesha B.  |  Premières impressions 
Évaluation :
3

Nice place but the rates increased so real times in less than 2 years.

JOHN K.  |  Expérience générale 
Évaluation :
5

The staff was extremely understanding and helpful with everything. They made a bad day full if things going wrong much better with their kindness. Would definitely recommend this Uhaul location.

Heather H.  |  Premières impressions 
Évaluation :
5

Everyone at the Augusta,Me.store was great!

Phillip S.  |  Expérience générale 
Évaluation :
5

The staff at this location go above and beyond to make sure the customers are happy and all of their needs are met. I highly recommend this place to anyone in the greater Augusta area

JENNIFER M.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful employees.

jasmine n.  |  Expérience générale 
Évaluation :
4

The storage unit worked great and would rent again if we ever need another one. Thanks

ROBERT H.  |  Expérience générale 
Non reviews have been submitted for this location.

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