Customer Reviews for U-Haul Moving & Storage at Western Ave

1821 évaluations

47 Western Ave   Augusta, ME 04330
(Rt I-95 & 202)

(207) 622-4797

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(207) 622-4797

47 Western Ave
Augusta, ME 04330
(Rt I-95 & 202)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
4

Very helpful and friendly

Steve S. 
Évaluation :
3

Went in for my first time just needed a van for a mattress and box spring. Only going less than 50 miles. Was charged 70 dollars at first, thought it was kinda expensive. The guy working was decently nice but the two females were rude to me probably made fun of me/ laughed at me when I left because I was just making sure if I needed to stay for them to verify that the van looked good before I left. Made me feel like I asked a stupid question or something. Did not make me feel welcomed at all and just wanted to get out of there.

ALLISON R. 
Évaluation :
3

our pickup location was changed and we were given fewer miles from new pickup. we needed those extra miles; i called U-Haul and he claimed to make a note of it, but i would need to still talk with C/S. when he transferred me, it was going to be a 42 minute hold...ridiculous! that screams that they don't care enough to have adequate help or even return the call later. of course, my final bill did NOT have the credit for the extra miles. overall the in person rental interaction was average and the company phone/internet processes simply suck.

Dean S. 
Évaluation :
5

This experience was great!

DOUGLAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary C. 
Évaluation :
4

Need more staffing. Took a while to get waited on when dropping off as they had only one person that I could see.

Joseph M. 
Évaluation :
5

Easy drop off

ARDEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUSTAVO N. 
Évaluation :
4

Seemed a little short on staff but that is understandable in our current COVID-19 situation. They were friendly and helpful, just had to wait a while.

Laura B. 
Évaluation :
5

Overworked and understaffed but they did great by me.

GORDON P. 
Évaluation :
5

Store clerk was very professional and nice. Piece of metal was dragging on the last day. I had to tie it up with a dog leash

Patricia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
2

The initial truck I was suppose to use had an empty tank and I had to wait for a while to get a replacement. It was frustrating.

Nicholas B. 
Évaluation :
5

This is my favorite location The staff are pleasant and accommodative Excellent service!!

Venkatesh D. 
Évaluation :
5

Reconsider using the business where I picked up the trailer as a uhaul provider.

Erica B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noreen M. 
Évaluation :
5

Everything was excellent....

MICHAEL B. 
Évaluation :
4

I ordered blankets for packing and they were not on the truck. They said they could not reverse the charges at the site I picked the truck up and I am not sure whether they were ever reversed.

THOMAS M. 
Évaluation :
5

Website states 24 pads per box but only 12 in each. I was okay with 12 but UHAUL needs to update its website to reflect 12, not 24, pads.

Fred K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEWELL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAXFIELD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaJuan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDLYNN G. 
Évaluation :
5

Being able to access local U-Haul dealers by phone would be helpful.

Carolyn P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald C. 
Évaluation :
4

Zack was more than professional and extremely helpful! Thanks Zack!!

Russell G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tiffany D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BEN S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN P. 
Évaluation :
2

Attitude of the employees is bad. Had me return the equipment that would not accept it and failed to notify me that the drop off location changed.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
3

Have more than one associate working in the evening so people are not in the store for 45 minutes to an hour while the associate is running their self ragged trying to do everything that needs to be done.

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

I had a concern about the way the truck was operating. I pulled over and called the phone number (which appeared to be a local number of where I picked up truck) on the paper which was given to me when I picked up truck. I was sent to a series of prompts which never put me in touch with a real person who could answer my question. This was extremely frustrating...

TERRENCE D. 
Évaluation :
5

There were issues that developed with the rental truck while we had it. Upon return I discussed this with the staff. They were immediately responsive and left me feeling my concerns were addressed quickly and handled professionally. Will definitely use again if needed.

JOSEPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY C. 
Évaluation :
3

Truck rented was not full of gas as stated on contract. I returned full but was not given a discount from the truck being down two lines at pick up. The truck also needed an oil change but no one seemed too concerned about this.

JEREMY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent A. 
Évaluation :
4

If someone would have told me it was that much cheaper to rent and return to the same place I would have. Lack of communication on uhaul's part is disturbing. You just took me for an extan200 $.

Chad E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INGRID A. 
Évaluation :
5

Great experience, especially returning the equipment. Staff was friendly and efficient.

GARY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE G. 
Évaluation :
3

My boxes where originally scheduled to arrive may 27th uhaul then canceled my reservation and created a new one with a date of June 10th that day was again changed to June 14th I had to fight with uhaul daily to get them to finally honor the original contract they canceled not me then I was charged for storage on boxes that should have already been delivered I had to wait a week for a refund and again on delivery I was charged 135$ for them dropping my boxes off late I was told I'd get money off the back end of the deal for the additional four days the boxes would be late that also never happened was a awful experience

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xavier R. 
Évaluation :
5

Nothing. The truck was clean and ready to go. I ended up needing help at the counter and the person that helped me was great!

Andrew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jeffrey N. 
Évaluation :
3

Noble pick up and drop off is very cumbersome but otherwise it went well.

Keith B. 
Évaluation :
5

The young man who helped me was very personable and knowledgeable. Hire more personnel like him.

Randy T. 
Évaluation :
2

Hire more staffing. Too much wasted time. Understand why you are in business. If you had competitors you would be in trouble.

Scott S. 
Évaluation :
5

Zack was super friendly and customer focused. Really top shelf!

Peter W. 
Évaluation :
1

Waited over 25 minutes to be acknowledged, rude and short and dismissive. Very disappointed...

Rebecca M. 
Évaluation :
5

They made it easy. Thank you!

SCOTTA C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
5

MY experience was awesome! However in the course of my experience, there was a customer there for 2hrs insulting and berating the employees and making phone call after phone call trying to get them in trouble. I understand that an employee made a mistake, but he did not deserve what I heard coming out of this guy's mouth. I have been in customer service for over 30 years, and on many occasions, I have been frustrated by incompetent employees...what happened yesterday was nuts! PLEASE (as someone who was there) support your employees on this matter...they dealt professionally with every customer around this man's tyrade.

Enigmah A. 
Évaluation :
1

The original pick up location (rockland not Augusta) I went to get the trailer from resembles a junk yard, not a garage. After hooking my truck to a trailer, the owner of the garage wasnt able to rent the trailer to me because of an issue in the computer system. Due to this, I had to drive an extra hour each way to get the trailer I needed. When I went to drop off the trailer after hours, neither the website or the app worked. I am amazed that this company has managed to stay afloat despite the absolute horrible customer service.

HUNTER S. 
Évaluation :
5

Instantly put my money back on my card I didn't use.

JASON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
4

No one was around for drop off - they saw me, but no one came to help, I had to find a person to process my drop off

AMBER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FIRLE S. 
Évaluation :
5

All 3 associates, 2 female and 1 male, were 100 % friendly and made the rental an return very pleasant during a Stressful time

Renee J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYDNEY S. 
Évaluation :
5

In and out in moments. Very nice.

Gordon P. 
Évaluation :
4

Very quick return

CHARLES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN R. 
Évaluation :
5

Staff was very friendly and helpful

DONALD C. 
Évaluation :
5

Quick and easy. Open on Sunday afternoon.

STEVEN F. 
Évaluation :
4

Keep Zack and clone him! He was amazing to work with. Knowledgeable courteous outgoing helpful with information and suggestions with an even temperament that could calm a Raging Bull I think

DOUGLAS ANDREW E. 
Évaluation :
5

I will not use Uhaul again. Penske answers their phone.

WALTER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACARIAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANTINE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

brian s.  |  Expérience générale 
Évaluation :
5

Make it a bit easier to contact the services over the phone it's a bit hard to get ahold of anyone

brad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian S. 
Évaluation :
5

Trumpets when I walk in woulda been neato.

Daniel M. 
Évaluation :
4

Two times in a row the equipment I originally rented was not available but the staff upgraded me to larger pieces of equipment at greatly reduced cost which I was happy with.

JEFFREY U. 
Évaluation :
5

Things were great

Laura C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEROY U. 
Évaluation :
4

Good, no problems.

MICHAEL G. 
Évaluation :
1

My u boxes are still at the marine location they should already be in Texas I am paying 5k and my furniture will not be on time ? And the schedule is now June 10th when it was supposed to be may 28th so much for the guarantee and I was told if they don't arrive by June 10th I'll get a discount when they will be 12 days late already

John C. 
Évaluation :
1

Over charged us and I want a return

Lorretta P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold G. 
Évaluation :
5

Thanks for being easy and convenient

Manoo D.  |  Premières impressions 
Évaluation :
5

Being required to fold the furniture pads seems a bit pointless considering they should be washed before reuse.

Brian G. 
Évaluation :
5

Easy pick up nice people.

GARY F. 
Évaluation :
5

I reserved and checked in on-line so it all went smoothly. The cargo van got better gas mileage than expected and was very clean. The person we returned the van to was very friendly and efficient. Overall a very positive experience.

JULIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN A. 
Évaluation :
5

It was easy to pickup and easy to drop off. Van got good milage too

Craig L. 
Évaluation :
5

Everything top notch. I am a frequent customer and they always recognize me when I walk in. I appreciate the prompt attention.

HARVEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS T. 
Évaluation :
4

No issues.

KAREN L. 
Évaluation :
5

Thank you! Had no issues! Was happy to be contacted when they noticed I emptied my unit. Very convenient experience over all. Will recommend or use again I'm the future!

jilliane k.  |  Expérience générale 
Évaluation :
5

Great job- thanks!

SAMUEL P.  |  Premières impressions 
Évaluation :
5

The manager, Shane, was very helpful. I am not an easy person to work with but Shane showed great patience and respect working with me. His knowledge and people skills speaks volumes for UHAUL. I would definitely recommend UHAUL to anybody that asks me.

JONATHAN D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dexter B.  |  Premières impressions 
Évaluation :
5

Staff were always always helpful and kind.

Crystal C.  |  Expérience générale 
Évaluation :
5

Loading dock should be monitored, sometimes vehicles unload and just stay parked. Besides that very clean and a free lock!

LYNN-MARIE K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie S.  |  Expérience générale 
Évaluation :
1

Was told that original unit I reserved online was not available. Very unclean storage unit (we swept a lot of dirt, two construction nails). Large pole in middle of storage unit. After-hours contact didn't answer when we called, or return my call. Overall a very disappointing experience and I don't plan to return.

Jasmine W.  |  Expérience générale 
Évaluation :
5

Excellent service! Helpful and friendly!

Melissa L.  |  Expérience générale 
Évaluation :
2

The unit I reserved was an 8x10. Reservation on the books for two months. Upon arrival the unit is about a 6x8 if that and no other units available. Not to mention the astronomical price. I went elsewhere and got a 10x25 for the same price. Extremely unhappy.

DESIREE K.  |  Expérience générale 
Évaluation :
2

I had a reservation for and 8x10 for 2 months. Upon arrival the unit is at least 2 feet smaller if not more. Now I have a uhaul that needs unloading to return and I can't do that.

DESIREE K.  |  Premières impressions 
Évaluation :
5

very nice over the few years i had the storage unit i thank the staff for job well done thank very very much

MARK D.  |  Expérience générale 
Évaluation :
2

I was quoted 29 $for a 4x4 storage locker. When I got there it is 59 $/month and I have to climb rickets stairs. Its a complete hazard and completely unsafe. I will be moving out asap! Horrible

Sarah C.  |  Premières impressions 
Évaluation :
5

Cant remember the lady's name (Heidi or Heather) she gave me the BEST costumer service I have ever received ...she was great!!!!!

Anthony G.  |  Online Move In 
Évaluation :
5

Always had a pleasant time with you people and your equipment is well kept well-maintained and very too comfortable to drive

John M.  |  Expérience générale 
Évaluation :
5

Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.

Sandra B.  |  Premières impressions 
Évaluation :
5

Great staff. They were always pretty busy, but always helpful & polite. Staff always provided great service

CHRISTOPHER G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan i.  |  Premières impressions 
Évaluation :
5

Good service and very helpful

Corey A.  |  Premières impressions 
Évaluation :
4

Worked well for my needs

Jessica H.  |  Expérience générale 
Évaluation :
5

I have found the staff and facility to be extremely efficient and accessible. I appreciate the excellent service over the years and will recommend this location to others.

GEORGE G.  |  Expérience générale 
Évaluation :
5

Easy access & great experience

Tina C.  |  Expérience générale 
Évaluation :
5

Once again, everyone was friendly and helpful.

Leslie L.  |  Expérience générale 
Évaluation :
5

Very helpful and pleasant staff.

Susan E R.  |  Expérience générale 
Évaluation :
3

My storage unit was rather infested with spiders despite me not having any spiders on my stuff when I put it in there

Katherine E.  |  Expérience générale 
Évaluation :
5

Best service and very polite

Ruth C.  |  Premières impressions 
Évaluation :
4

The only problem I experienced was that the overhead garage door would not open so we couldn't get large items in or out for at least two weeks. They fixed it and we had no further problems.

PATRICIA S.  |  Expérience générale 
Évaluation :
5

It was such a good, easy and quick experience. Great employees! Wish i remember their names. Merci.

Melarys C.  |  Premières impressions 
Évaluation :
5

Very helpful and knowledgeable.

karen c.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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