Customer Reviews for U-Haul Moving & Storage at White Ln

5 912 évaluations

6201 - 6261 White Ln   Bakersfield, CA 93309
(Between Wilson And Ashe)

(661) 834-6111

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(661) 834-6111

6201 - 6261 White Ln
Bakersfield, CA 93309
(Between Wilson And Ashe)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Felipe A. 
Évaluation :
4

Clean the windows and mirrors.

Rudolph G. 
Évaluation :
5

Christine, The supervisor of the Fresno region needs some serious redirection on customer service and work ethic.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina E. 
Évaluation :
3

Keep doing a great job service and all was good

Christina E. 
Évaluation :
3

Not friendly and the employees act like us the customer is supposed to know the working of uhaul

Sidney R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Victor M.  |  Expérience générale 
Évaluation :
5

It was a fast and easy check in and drop off

Cain G. 
Évaluation :
5

All the Uhaul employees were very helpful.

Victor S. 
Évaluation :
5

We had an older U-Haul lock for our unit. This was noted and a second lock was applied. I did not appreciate that the lock left in the unit was a "must have".

Thomas H.  |  Expérience générale 
Évaluation :
5

Great place and accommodating employees

Elmer P.  |  Premières impressions 
Évaluation :
4

Keep up the good work and outstanding customer service

Eric T. 
Évaluation :
5

It was very easy and convenient when dropping off the U-haul.

Ofelia F. 
Évaluation :
5

Merci

Gerald D. 
Évaluation :
5

All good!

Keith R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aiman S. 
Évaluation :
4

If you go their in person and set up reservation . You don't need to call me 2 hours later and ask if I made reservation.. Then the next day someone from natonall calls me and wants to confirm i ordered the trailer. In all had at least 8 calls and text messages on renting the trailer.

John M. 
Évaluation :
5

Very professional and knowledgeable.

anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Best customer service ever!!

John C.  |  Expérience générale 
Évaluation :
5

Wonderful customer service!!

John C. 
Évaluation :
5

This location was pleasant and professional. Staff was friendly, helpful and courteous. I will always use this location for my rental needs.

Timothy C. 
Évaluation :
2

Field staff were lazy on there phones. Didn't communicate where I would be picking my trailer rental. Rude when I did ask for help loading up the trailer to my tuck didn't know I have to hook up the trailer myself

Timothy H. 
Évaluation :
5

S.O.

Marcheletta M. 
Évaluation :
1

Horrible experience, truck was on E despite paperwork and staff didnt want to hear my complaints

Taniya W. 
Évaluation :
4

Staff were friendly and took care of my reservation with no issues.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin T. 
Évaluation :
4

I would like to Thank Nicole the General Manager at the White lane location. She exceeded our expectations and took care of us, after an unforeseen delay with our rental. I would highly recommend this location.

maria P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moses R. 
Évaluation :
5

Great service and customer friendly, they accommodated my needs with just a phone. I suggest you reserve online and they will take care of your needs

Felipe R. 
Évaluation :
5

Amazing Customer Service 👏👏👏👏👏.

Kenneth C. 
Évaluation :
4

Things worked as well as could be expected the turn in was really quick

Teri P. 
Évaluation :
5

I have to move stuff 3 or 4 times a year and I am always satisfied with the service, the people, the stock that is always available, and very pleased with the affordable rates. Thank you U-haul.

Robert C. 
Évaluation :
3

Uhaul labor was horrible

DAVID J. 
Évaluation :
5

Duncan had great customer service, overall great

Alex Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney H. 
Évaluation :
5

The drop-off was a quick handoff. quick and painless.

Joshua S. 
Évaluation :
5

Easy in and out. Plus they have trucks on-site if you need to rent one.

don s.  |  Expérience générale 
Évaluation :
4

Efficient. Very nice staff.

Amber L. 
Évaluation :
4

Trailer attendant did a great job.

Johnny T. 
Évaluation :
5

Wonderful staff. Friendly 👍

Cindy C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giselle V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hagen W. 
Évaluation :
1

The clerk at the counter took a customer in front of me as I was in line first. The customer had been in earlier and wanted a different rental. I asked how does this work I was before him. The clerk stated I was already helping him which is BS because may of helped him earlier that doesn't give him priority in line. I have rented 3-4 Trailers in the past 2 weeks and more thought the months and year. I consider my self a loyal customer. The clerks action caused the customer he was helping and into get into a verbal confrontation I was very scared and feared for my life at this time. I am a disabled person with high blood pressure. It took me several hours to calm down. Needles to say I was not happy the young man and lady who connect the trailers are amazing and so helpful and respectful. I always tip them.

Aaron N. 
Évaluation :
1

Terribly rude and disinterested young lady the day we picked up the rental. Waited outside 8 minutes until opened and she unlocked the door and just walked away, yawning…no greeting at all. Asked if we could change the 20' for a 17' and she rudely said ‘no, you reserved a 20'. There were lots of trucks outside, but even if all were taken, she could have said something like, ‘I'm so sorry, but all the 17' trucks are reserved.' The truck's gas level was overstated by almost 1/4 so I took a picture and uploaded it. Trucks check engine light came on, and I guess that's typical for UHaul. No, this was NOT a great experience, but you did have a good person working the day my husband came in to reserve. Too bad she was not working that morning too. Yes, my attitude changed after the girl curtly told us ‘no' and didn't bother to say good morning. Our employees always greet, smile, and act like they give a darn about our customers, and I expect the same from other businesses. No excuse for the lack of professionalism we received that morning from the staff member.

Hosein M. 
Évaluation :
3

You charged me twice once when I went online and again when I got to store

Bobby R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Levon N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
5

Have more staff helping at front desk. They were running there legs off. Very pleased over all!! Thank you to the ones that want to work!!!

kathy B. 
Évaluation :
5

Wonderful Service from Donna and Nicole!

John C. 
Évaluation :
3

The truck smelled like weed, specially the front, really strong bad odor in the front

Gloria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador R. 
Évaluation :
5

All the staff at this particular location went out their way to deliver fast and friendly service. They helped put the trailer on gave great instructions on reserving when they set up the trailer and even when I was parking to detach the trailer. 100 % satisfaction would highly recommend

Pricilla H. 
Évaluation :
5

Great intake they came right out to do the inspection had me out of there very early

Andre R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

The only glitch was exactly HOW to EXIT the lot as we did not have a remote. A lady pulled up behind us and did something (?) and the gate opened. We will ask more questions on our next visit.

Thomas H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA W. 
Évaluation :
3

I rented a uhaul and was promised a free storage and when I got to the store they stated we didnt have a confirmation when it was clearly on the receipt. The attendant didnt try to accommodate us and we drove from Sacramento to bakersfield then had to locate a storage unit.

SHEILA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaine L. 
Évaluation :
5

Staff was courteous, helpful, and efficient

Darius W. 
Évaluation :
5

Equipment was clean and abalible.

Clara D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joel S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn A. 
Évaluation :
5

Orginal location of union Ave 12 noon pick resulted in us getting a defective truck we had to return 5 min later and had to wait 2 hours to locate a new one. Major behind in moving schedule and for 2 hours not knowing if it was even going to happen was very stressful

Brian W. 
Évaluation :
2

None of the staff is wearing masks. Irene was rude and not helpful. Of the 3 staff members I interacted with behind the desk on the morning of Saturday, October 9, Luis was the only staff member who was helpful and pleasant.This isn't the first time I've been disappointed by this location.

Juanita C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veronica G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto L. 
Évaluation :
4

Oil pressure was low in truck

Ronald B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAWN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel F. 
Évaluation :
3

While the vehicle rented was fine (not very clean inside but got the job done), the staff and service could definitely be improved. Doing mobile pickup didn't save any time because I still had to wait in line at the counter to get the moving pads I rented. It was difficult to find the key drop box when I returned the vehicle and the staff member that helped me was clearly frustrated to be helping me. Again, I got what I paid for in terms of equipment and was able to move what I needed, but I don't know that I would recommend this specific location.

Darla K. 
Évaluation :
4

Quick and worry free-truly professional

Robert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linsee R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone H. 
Évaluation :
5

The clerks were all very helpful with great attitudes!!

Brigido G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHERI H.  |  Expérience générale 
Évaluation :
4

The staff is very kind. I was having trouble with my online pick up and they helped me figure it out even stayed a few minutes after hours to get it straightened out. Your online pickup and drop off is horrible though. Couldn't get it to accept my location from my phone so made the process a nightmare

Misty A. 
Évaluation :
2

A big mistake was made and my order canceled as well as a damaged pod which led to other issues. In the end the staff fixed it

Francine P. 
Évaluation :
5

Hire more staff

Sally G. 
Évaluation :
5

Everything was really streamline everybody was very helpful

daryl S. 
Évaluation :
4

Check mirrors in the trucks. The one I rented has the mirrors shaking as if the were going to fall off.

Margarita A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vince S. 
Évaluation :
5

I don't know how you can get any better than perfect

Kelly B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer V. 
Évaluation :
4

Everything was great but please don't change the rental location without a phone call, I didn't find the E-mail until I was at the original location

Brian B. 
Évaluation :
1

You need to start with you employee, by teaching some of them the basic of customers service. Second, I cannot believe you trucks smell bad, dirty, and very poor maintained. Honestly, start from the top to the bottom if you really care about customer's opinion.

GEORGE K. 
Évaluation :
5

Longer operating hours

Renee L. 
Évaluation :
5

The front bumper was bent and rubbed the passenger front tire with a tight turn, injuring the tire. The back floor of the truck was dirty and very sticky, and had not been cleaned.

Donald C. 
Évaluation :
1

Corporate Uhaul failed its customers period. 1st: Your system is set to overbook! Shame on you! 2nd: One location was way understaffed! 3rd: The amount of vehicles on the lot needing repair and maintenance is insane! This was at multiple locations. 4th: I booked at 20 Footer. You failed to have a larger unit in stock in my area. I had to get a 15 Footer and make two moves! You charge by the mile, so this cost me big time! 5th: You didn't even allow me an option to get a price reduction. You had some quality employees, but it's clear your leadership sucks! If you cared for your clients, you would have your fleet ready; never be allowed to overbook! You overbooked 3 appointments! I know this because I heard them call each potential customer. If you don't see the stress of moving by now, I don't know if you ever will. Let me break it down stupid simple. You or your family goes to move, but the truck you thought you had lined up is a no-go... The issue is not the workers; from what I can tell, it's the failure online and the inability to get your trucks repaired! If you need to get them to Ford/ etc., you need to get it done or get a bulk mechanic! I would estimate in one store you had over 50 % not working, maybe more! You also had a good 25 % at another store. If you want to look at bottom line dollars, those trucks not moving is costing you lots of capital! Like I said failure at the top... Hell, while I'm thinking about it, you have two addresses on white pine Bakersfield, so when you google it, one sends you to the wrong spot. If that is just a drop-off space, you need to remove that address. Seriously you need to listen to customers and get it together. Number 7 now! We booked it for one way! Bakersfield to Tehachapi, but when I got to the location, they said it had to be driven back! that was a cost of extra 45 Dollars. (Outside me having to make two trips) One word: Disaster!

James O. 
Évaluation :
3

Fix the truck that I was using because the ramp was not function able and there was a giant hole in the middle of the cargo.

Christopher E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlene J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole S. 
Évaluation :
1

I had an appointment to put a trailer hitch on my vehicle on 9/24/21 @ 7:30pm. I got to my appointment 30 minutes early. Went in and let them know I was there. They informed me that the person that installs the part had already left for the day. I said I had an appointment scheduled. They said who scheduled it. I said I did it online. They made me come back the next day and I live out of town plus the install that should have took 30 minutes took them 2 hours.

Trina L. 
Évaluation :
3

Please consider starting a program for senior citizens and disabled people with disabilities your prices are fair but sometimes it affects senior citizens and people on SSI and SSD keep up the good work thank you Victor G

VICTOR G.  |  Expérience générale 
Évaluation :
5

Helpful personnel

Daphne R. 
Évaluation :
5

This is a very professional location. I was treated with courtesy and professionalism. I will definitely come back.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY B.  |  Premières impressions 
Évaluation :
1

The 2 young girls that work there are very disrespectful and rude. They do not want to help out the customers at all they just play around while they are working. One of them was trying to get into a fight with me while I had my 2 children with me! It was an awful day and then she threatened me that she was never going to help me with my storage. I prefer pay less in another storage than stay here I love my storage space and the location but because of these 2 disrespectful girls I left.

Yessica A.  |  Expérience générale 
Évaluation :
1

I was forced to pay with cash because the facility management refused to let me pay with my bank card. I thought it was unusual!

Anthony H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Srinivas K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timeka N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette W.  |  Online Move In 
Évaluation :
5

Rented truck Bakersfied Ca on white lane . young man very helpful and polite. made renting truck easy. Thank you Karen maldonado.

karen m.  |  Premières impressions 
Évaluation :
5

They are very helpful had a lot Patient with me I love there Service I will drive that extra hour for there Hospitality then 15 minutes to Visalia thank you Bakersfield

Alejandra C.  |  Premières impressions 
Évaluation :
1

I was helped by a staff member, a new employee I assumed, who was doing an EXCELLENT job of meeting my needs, that is until another employee rudely interrupted our prospects, causing the new employee greater difficulty. He was verbally abusive and demeaning to the young lady assisting me. There was an additional female employee who's professionalism fell far short when I attempted to gain her assistance in showing me WHERE I was to swipe my entry and exit card for my storage unit. The Manager at this location was very professional and helpful when I asked for her help... her staff however get a 0 for ethical treatment of others as well as professionalism.

Thomas W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travell W.  |  Premières impressions 
Évaluation :
5

Very helpful staff. Got in and out no time.

GABRIEL A.  |  Premières impressions 
Évaluation :
1

I got a totally different storage unit from what I reserved!!! I didn't even signed anything or ask me about insurance

Yessica A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susanna p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Premières impressions 
Évaluation :
4

Very helpful and nice

carmen n.  |  Premières impressions 
Évaluation :
5

No comments

CINDY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Autumn n.  |  Premières impressions 
Évaluation :
4

Units sizes were limited due to the pandemic. I wish they had a bigger size than size rented. I had to rent a storage unit so far away from home. Using gate access was easy in and out. I like they provided the .

CASSANDRA M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl H.  |  Premières impressions 
Évaluation :
5

.

Marian W.  |  Premières impressions 
Évaluation :
5

Ethel was great. Very friendly an helpful. Thank Ethel and tgeam at Uhaul

wynter s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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