Customer Reviews for U-Haul Moving & Storage at Wilma Rudolph

2573 évaluations

2830 Wilma Rudolph Blvd   Clarksville, TN 37040

(931) 648-0500

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(931) 648-0500

2830 Wilma Rudolph Blvd
Clarksville, TN 37040

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS E. 
Évaluation :
5

Super service

AGEE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi H. 
Évaluation :
5

They are on my side about the way I received the trailer and how it should have never left the lot in bend Oregon.

DOMINIC K. 
Évaluation :
5

So cool how you can have someone waiting for you to take care of the return.

Rafael G. 
Évaluation :
5

Chris is amazing!!! He is helpful and thoughtful! He makes sure we are all ready before we go and helps 100 % all the way through! Have worked with him twice and would ask to work with him every time!!

LESLIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

This location was very friendly and helpfully. Employees were in uniform, communication was done by walkie talkie- very quick and professional.

JOHN G. 
Évaluation :
5

#1 Uhaul in Clarksville, TN., hands down!

AGEE G. 
Évaluation :
5

Everyone was very kind.

VERONICA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark B. 
Évaluation :
1

Absolute worst experience ever! I would never recommend a UHAUL. We had to swap trucks 3 times in 2 days due to major oil leaks in both trucks and one of the trucks almost broke down on the interstate and the 3rd truck we got the air conditioner stopped working. We had the truck half full and had to transfer everything over. We had to call roadside and waited over 2 hours. The truck wouldn't let you drive over 40mph. It was the worst experience ever! Maybe if you kept up with maintenance of the trucks, then this would not have happened. Horrible!

Lisa P. 
Évaluation :
5

Staff was Excellent they showed that they cared about the customer and the job

KEVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY B. 
Évaluation :
5

From what I see there's nothing to improve the employees they are quick to help you out with any situation manager Kevin does a great job running his staff

MAURICE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Absolutely best service in town, from the GM of the location to the Brown shirts! Chris Was the best help hands down! I offered to tip him and he would not accept it instead he told me he's doing his job and he's honored to be able to help! You don't find honest customer service anymore and that's what won me over forsure! Kevin Chambers Keep up the great work.

CHRISTOPHER T. 
Évaluation :
5

This is the only location I'm even happy with spending our money at, and our company spends a lot!!! Keep up the great work! (PRESTIGIOUS MOVING SERVICES)

AGEE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESAMARIE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
4

I had to point out to the person hooking up the equipment that the safety chain for the car on the dolly was broken. More knowledge about what everything is for on the equipment would be good.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHUL WAN P. 
Évaluation :
5

Very friendly staff

KIMBERLY B. 
Évaluation :
5

The staff was amazing!!!!!!!!!! Just wonderful and helpful and patient and truly kind!!!!!

Tiffany R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos G. 
Évaluation :
5

Nothing -- Service was exceptional, and ALL of the employees were super helpful and friendly. I loved that they acted as a team and helped each other out! (We dealt with a major U-Haul dealer near downtown Clarksville a year ago and had a terrible experience with a lazy employee who didn't even have his shoes on all the way, and we couldn't believe what a difference the Wilma Rudolph Rd U-Haul staff were this past week in comparison! 5 stars by Wilma Rudolph Rd staff vs 0 stars w/the other location!) This location goes above and beyond to help customers!

SHARON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILLY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

craig W. 
Évaluation :
5

The fella who checked the truck in was Super nice and fast.

NICOLE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Everything was great! The employees were all very friendly and knowledgeable! Customer service was excellent, and prompt! I will definitely be using this location again If I ever need anything else! Thank you for a wonderful experience!

christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE T. 
Évaluation :
5

Excellent customer from beginning to end.

NIQUETTA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYNARLDO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL O. 
Évaluation :
5

The staff was great and extremely helpful! Very good experience here.

Ryan J.  |  Expérience générale 
Évaluation :
5

The individual who helped me was professional and courteous. He assisted me with several transactions, including picking up my truck at a more convenient time for meeting my movers, as well as other supplies.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton P. 
Évaluation :
1

Your truck had a damaged light on the back side nothing we could see when we picked it up but on the trip it allowed water to come in the truck where the light was damaged and caused danger to my belongings. I bought the extra coverage but was denied. If your trucks are damaged and can't keep rain out then you should compensate , period !

TIFFIANY D. 
Évaluation :
3

I had an issue with the movers & was told there's nothing that can be done about refunding my money because they already paid the movers.

ADRIAN H. 
Évaluation :
2

Was told if went over 100 miles the 1st 100 would be no charge. I WAS CHARGED! The service rep at site did not walk me to vehicle to note any damage on vehicle. I would like a phone call back from service rep 618-727-3821

LARRY S. 
Évaluation :
5

The truck had an exhaust leak and the engine light was on

TRAVIS H. 
Évaluation :
2

Equipment was dirty, staff needs to work on customer service skills and trailer was not properly locked on ball hitch

ISMAIL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA K. 
Évaluation :
5

Love this location!

DEBRA M. 
Évaluation :
5

No improvements needed they were top notch

REGINA W. 
Évaluation :
5

Great folks, they are worth Tipping, especially in this HEAT!

AGEE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAVONNA P. 
Évaluation :
5

Nickolas was exceptional when returning our truck in Clarksville, TN. He is very pleasant and efficient.

MARY ANN M. 
Évaluation :
1

When we picked up our car it smelled like marijuana. So now I have to take my car to another place to make sure it was installed correctly because it appears like the people installing our receiver hitch was on drugs. Absolutely appalling.

Randy R. 
Évaluation :
5

Great price and service! They took care of everything including hookup and removal.

PEGGY B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAUNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan H. 
Évaluation :
1

This was the worst experience I've had with renting a U-Haul. On our first stop, we could not get the truck to start back up. The key would not turn. We called the office to find out what to do and after the man laughed about it, he then told us that this happens a lot and you have to turn the wheel really hard to get it started. We got it started and ended the call. Next stop it did the exact same thing. We called the office back and ask them if it was going to continue to do this the whole time we had it and why we were not told this information when we rented the truck. The only thing we were told was that the wheel tire pressure was low and just to ignore the alarm it was fine. We told him we did not appreciate not being told that it was going to shut down on us at every stop, then he then hung up on us. I run a business office and this is not the way that you treat customers. I am very unsatisfied with the way this was handled. We had to leave the truck running at every stop because we were afraid it would not start back up. Laughing and hanging up on your customers is unacceptable. Sending a vehicle out on the road that shuts down on you at every stop and you have to turn the wheel really hard multiple times to get it to start back up is unacceptable!

Alicia S. 
Évaluation :
5

I received a confirmation to pick up here, but when I got here they did not have my reservation in the system. Fortunately, the employee here was able to call a get the reservation restored to this location and they had a truck available.

MICHAEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET O. 
Évaluation :
5

Wonderful young man at the counter, made my day!

AGEE G. 
Évaluation :
5

Rented for 24 hour due to not knowing how long would take and weather had chance of rain and returned within 6 hours and think so of been pro-rated price

LAZARO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGIA P. 
Évaluation :
5

Everything was great, Thanks

NELSON W. 
Évaluation :
5

Please have a manager reach out to me. I am very disappointed in uhaul right now.

Vernon W. 
Évaluation :
1

I relocated here from another state, I was pretty happy @ first giving the fact that I received my first month free. However that quickly went bad, I went back to check on my items and found out that my unit was infested with ROACHES !! yes roaches all over my items !!! My insurance claim was denied it doesn't cover insects !! Never again

Kisha P. 
Évaluation :
3

Need to update the computer system because they had to turn away a customer because it was down and I had to weight for it to come back up even though it wasn't a problem for me it was the idea of them loosing a customer

FREDERICK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALLISON J. 
Évaluation :
5

Check out process was very quick and the staff was friendly enough.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC S. 
Évaluation :
5

Could not tell you if it was clean and inviting. When I pulled in I had A guy there helping me before I could even put the truck in to park. Unhooked me said they would email me the paperwork and I was on my way within two minutes. Very good experience here.

Kevin A. 
Évaluation :
4

Rent vehicle with a full tank of gas and have the ability to give a total and other add-on options and costs when scheduling . It was a stress free experience and the staff was professional and respectful.

VENUS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER LEE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
4

S.O.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L.  |  Premières impressions 
Évaluation :
4

The most frustrating part of dealing with uhaul is trying to get in touch with a real person on the phone. I always spend a minimum of 20 minutes on hold. If this aspect of your business could be improved, it would help drastically.

Eric B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jenifer e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronkesha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherier P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHYLLIS B. 
Évaluation :
5

An easier entrance/exit would be nice. Traffic on that street is terrible. Maybe a side entrance?

David H. 
Évaluation :
5

Polite, fast, efficient and great service.

JESUS T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LAUREN M. 
Évaluation :
4

Ensure all vehicles are serviced regularly my uhaul had the service needed light on which scared me of it breaking down. It didn't thankfully but that should be handled certainly.

ROBERT B. 
Évaluation :
1

My storage unit looks like it got mold falling off the top of it and could get on to my items

Cherier L.  |  Premières impressions 
Évaluation :
5

Great service!

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

nothing!!!—everyone was courteous and professional!

JOANNE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIAMONIQUE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omer M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEATRICE F. 
Évaluation :
5

Great job guys! Look forward to seeing you again!

CHARLES S. 
Évaluation :
5

The truck was clean and ready for us. The only thing is I had ordered 2 dozen furniture pads and they came sealed in a plastic bag. We only got 9. It caused a return issue when I turned them in as the record showed I paid for 24. But truck itself was in great shape and we had no issue with it!

JEAN J. 
Évaluation :
5

I think the app needs some work. It wouldn't let me upload my ID into the system, so I had to go inside.

REGINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clark L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marcus b.  |  Expérience générale 
Évaluation :
5

Very nice people and helpful

JAMES G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantell G.  |  Expérience générale 
Évaluation :
5

Fantastic employ! Great attitude!

Jeffrey B.  |  Expérience générale 
Évaluation :
5

Staff is courteous and helpful. Would recommend

George C.  |  Expérience générale 
Évaluation :
3

Uhaul is continuing to bill me 139 per month and I have been gone from the unit 362 for nearly a month

Arllie E.  |  Expérience générale 
Évaluation :
5

Great staff friendly and helpful !!

THOMAS S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn H.  |  Premières impressions 
Évaluation :
5

All staff was very helpful and nice. Storage area was clean and well maintained. With climate control my stuff stayed in perfect condition.

tara n.  |  Expérience générale 
Évaluation :
4

The only issue I had with the storage unit was the insulation on the ceiling, it fell on my belongings all the time.

erik e.  |  Expérience générale 
Évaluation :
5

Very friendly! And very Helpful :)

Tina G.  |  Premières impressions 
Évaluation :
4

Easy to set up and access 24 hours is convenient.

Jennifer B.  |  Premières impressions 
Évaluation :
5

Overall, a great storage place. Secured buildings and outside units with alarms. Cheap insurance. A little pricey but the perks make up for it.

Cameron N.  |  Expérience générale 
Évaluation :
3

I had a one way rental the guy at pick up NEVER told me about a mobile drop off check in at the drop off location I had to pay an additional 20 $fee for the drop off location to check in the return of the truck this is not right at all my rental was for 2 days I returned it in 1 day but still was told I couldn't check in the truck because they already done it and charged 20 $

SAMANTHA L.  |  Expérience générale 
Évaluation :
4

The Storage facility 139 is not well lit. It is difficult to see inside the space.

Samantha S.  |  Expérience générale 
Évaluation :
5

The staff are super friendly. If I had to make one recommendation, it would be to seal the outdoor units to keep mice out. Other than that, wonderful location.

Rick W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NeCarla G.  |  Expérience générale 
Évaluation :
1

Mouse poop, fallen insulation that appears moldy, and more spiders than anyone is comfortable with inside my unit. I visited my unit several times a year for nearly two years and there was always more mouse poop, fallen insulation, and spiders than my last visit. These units are filthy and disgusting and cost 15 $-25 $more than any non-Uhual nearby storage facility. A ludicrous five dollar price increase to "maintain superior cleanliness standards." Military discount advertised on the website but I was told uhual doesn't do military discount. I stayed there so long because it would cost more to move everything than to leave it be but with the very clear money grab from uhaul I decided moving elsewhere to be worth it.

Rebeccah W.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful manager explained everything to us. All employees were knowledgeable and very helpful.

Karen w.  |  Premières impressions 
Évaluation :
3

Sometimes the locks are rusted from the rain and it's hard to get into the storages. Oiling them would truly help.

Farica M.  |  Premières impressions 
Évaluation :
5

I was helped by Daniel and Chase. They were both very knowledgeable, helpful and professional. I called and visited several other locations prior to choosing this one, and their help was wholly the reason for my choosing this location. Will recommend. Thank you!

arik b.  |  Premières impressions 
Évaluation :
4

So far so good! Great customer service!

Latrice W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salena W.  |  Premières impressions 
Évaluation :
5

It was simple and easy.

JULIE L.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

anighsia w.  |  Expérience générale 
Évaluation :
4

The insulation inside the storage unit is falling down. The computer system needs an update and service by IT. It takes way to long to load. EJ and Randy (I think is his name) were extremely good with Customer service and ensuring my needs were met. I sincerely appreciate that!

Samantha S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie H.  |  Expérience générale 
Évaluation :
4

Good enough tbh.

Learie W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jenny F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claira D.  |  Premières impressions 
Évaluation :
4

employees are very professional and pleasant, but the place is to Congested to move around and the storage prices are to high I was able to find a place almost 30 $cheaper and had plenty of room.

roderick a.  |  Premières impressions 
Évaluation :
5

Costumer service was superb, they very helpful, professional went above and beyond to help me. Thank you very much you are the best.

Ursuline B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allen w.  |  Premières impressions 
Évaluation :
2

Mice droppings all over my property and i have rented many storage units at other places in the past. Never had a problem like this before and I had a inside unit.

Tashonna H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris K.  |  Expérience générale 
Évaluation :
5

I actually have already recommend this facility to other people in my opinion it's the best one around. Staff has always been warm friendly and knowledgeable I'm sure that this kind of environment can only be created by good leadership.

Imani W.  |  Expérience générale 
Évaluation :
4

All the employees were friendly and helpful, in person and on the telephone

Elaine P.  |  Expérience générale 
Évaluation :
3

The storage was dirty and insulation was falling from the roof. The place smelled like urine.

Jorge P.  |  Premières impressions 
Évaluation :
5

Excellent

Stacey J.  |  Expérience générale 
Évaluation :
5

The employees at U-Haul on Wilma Rudolph very polite very informative and it was a very pleasant experience to do business with this company I have rented several trucks from them and have had several positive interactions with this company

carla c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S.  |  Expérience générale 
Évaluation :
2

Some animal got into my storage unit, destroyed my couch, recliner and 50in flat screen tv, there is nothing they could do about it because I didn't have insurance, had to buy all new stuff

Jaye C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L.  |  Expérience générale 
Évaluation :
5

All the staff were excellent. The manager Kevin Chambers was very friendly, knowledgeable, and organized. He is a great example of a leader.

Quiana E.  |  Expérience générale 
Évaluation :
5

Very helpful

keith s.  |  Premières impressions 
Évaluation :
4

The only thing I didn't like about it, was that occasionally somebody would park a truck and one of the lanes and you couldn't gearound them to get to your own unit. All the isles are very narrow.

eric b.  |  Expérience générale 
Évaluation :
5

Easy in and out

Alice E.  |  Expérience générale 
Évaluation :
5

Never had a problem.

Terence S.  |  Premières impressions 
Évaluation :
3

When we completed loading this busines closed without informing us what to do with the truck keys .We are from Nashville and the UHaul truck we were driving we had key that we did not know what to d

Cassandra H.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful. Easy process!

Andrew P.  |  Premières impressions 
Évaluation :
1

Completely unhappy with my decision to use this facility.

David H.  |  Expérience générale 
Évaluation :
4

Good staff. Very helpful.

Mark L.  |  Premières impressions 
Évaluation :
1

Storage had a leak which ruined some expensive household goods and because i didnt put insurance on the unit the claims adjuster wouldnt do anything for me.

Spencer M.  |  Expérience générale 
Évaluation :
4

Quick and efficient check in. The 1 month free rental space is a great help.

Timothy B.  |  Premières impressions 
Évaluation :
4

The door lock was broken and took significant effort to open every time. Also, my belongings were filled with sunflower seeds and other nuts by rodents during the winter. Everything else was good.

Joseph L.  |  Expérience générale 
Évaluation :
3

This is my second time using the facility in a year. My furniture had rat feces on it and the boxes had feces and ruin on them. My kids mattresses had insulation on them. Field mouse was dead on rug.

Nanci D.  |  Expérience générale 
Évaluation :
5

Nothing at this time

revonne m.  |  Expérience générale 
Évaluation :
5

Overall a wonderful experience

Laurel D.  |  Premières impressions 
Évaluation :
5

Extraordinary service, made me feel like an important customer. it is very rare to encounter this high level of customer service in today's world.

david h.  |  Premières impressions 
Évaluation :
5

Awesome customer service and all the guys was very helpful and new what they was doing!!

Shannon S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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