Évaluations des clients U-Haul Moving & Storage at Wrightsboro

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Wrightsboro

Cote générale :

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Diamela D.
Évaluation :

This people dont open on sunday. However the website let you reserve for sundays. I waited over 30 mins for this people to show up and they never did. Wasted my whole morning

Dayoung R.
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Le client n'a pas laissé de commentaire.

Gary S.
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Very accommodating especially as they rectified a cancelled reservation. (Late arrival due to a late flight to Augusta.)

Douglas H.
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Le client n'a pas laissé de commentaire.

Kerry C.
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Le client n'a pas laissé de commentaire.

michelle W.
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Le client n'a pas laissé de commentaire.

Victor G.
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Le client n'a pas laissé de commentaire.

YVETTE B.
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Hire more help

CHARLES B.
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Le client n'a pas laissé de commentaire.

Ashley A.
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Le client n'a pas laissé de commentaire.

BILLY M.
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Le client n'a pas laissé de commentaire.

JOHN C.
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Le client n'a pas laissé de commentaire.

CLINTON G.
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Le client n'a pas laissé de commentaire.

erin E.
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On my paperwork, I was to go to the Broad Street location. At the Broad Street location, I was told I should be at Wrightsboro Road. So...off we went to Wrightsboro Road. Everything was fine there but that took abut 30 minutes of moving time. Not sure if I am going to get a correct credit back but I was charged 2 times for $77.53 and credited one time for $86.08. I think I am owed a credit for $8.55?? BUT otherwise..everything was great!!!

Barb B.
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U-haul doesn't offer anything for the customer for everything we go though

MATTHEW H.
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Le client n'a pas laissé de commentaire.

Andretta T.
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Le client n'a pas laissé de commentaire.

Adrian S.
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Staff courteous and professional

Jack N.
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Le client n'a pas laissé de commentaire.

Patrick R.
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I was surprised by the charge of an extra day when I returned the truck on Sunday morning. When I initially booked the truck there was no return time applied being that I was returning it to the same location in which I had rented it. Also the allotted mileage was not enough for the move, this wasn't a huge deal I was only over by 15-20 miles but I did inform the person when renting it that it was not enough. Just kind of disappointing in how things are handled and it seemed a little under handed.

Kristy B.
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This location should be the example for all locations. The staff is REMARKABLE! I've rented from there several times and I have always received friendly, knowledgeable and expedient service Everytime. Thank you!

charlene W.
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Le client n'a pas laissé de commentaire.

JOSE M.
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Everything was excellent, maybe 99 cents is to high for miles

Jungang A.
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Le client n'a pas laissé de commentaire.

Johnny T.
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Le client n'a pas laissé de commentaire.

JOHNNY C.
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Le client n'a pas laissé de commentaire.

cuyler C.
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Le client n'a pas laissé de commentaire.

WADE T.
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Le client n'a pas laissé de commentaire.

Martha R.
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Le client n'a pas laissé de commentaire.

Grant E.
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Location is in desperate need of a computer update - the computer was extremely slow. Took the computer about almost an hour to load all the pages to input my information. I also filled everything out for early check-in, but was still asked for all the same information when I arrived. You would think completing the early check -in would expedite getting the trailer. Staff was very nice and helpful though.

Frieda C.
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Le client n'a pas laissé de commentaire.

Milton S.
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Le client n'a pas laissé de commentaire.

Gary D.
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Le client n'a pas laissé de commentaire.

Randy G.
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Was told that the truck would pull a trailer but get to the trailer and could not hook up to it because of the metal bar under the ball that was in the way so had to return the truck. Only had it for about 40-60 min. Ac only blow cold air if you were not push the gas down. So it was HOT the hole time.

Yvette W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

George T.
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Everything worked for me. The employees were very professional and courteous. Pleasant and helpful.

Yvette W.
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Le client n'a pas laissé de commentaire.

Becky T.
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Le client n'a pas laissé de commentaire.

MARY J.
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They were so helpful & did us a great favor in renting us a moving van at the last minute. We always rent our moving vans from this location!! I would highly recommend them for any moving needs!

William B.
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The Trailer is well beyond its useful life. Rust up & down length of trailer. I specifically wanted enclosed trailer because rain was forecasted. The trailer leaked terribly. It leaked up front where water hits trailer most & it leaked at multiple places along lenth of the roof. There was so much water that entered the trailer I experienced water damage to 3 pieces of my furniture. One piece being brand new. Not to leave out how dangerous it is unloading heavy pieces from a trail with standing under furniture on aluminum flooring. Slipped several times moving items to back of trailer to be uploaded. All of this could have been avoided by U-Haul. Poor quality control & very poor decision keeping this trailer on the road. Its clear no local U-Haul store wants to take on the work needed for repairs on this old trailer. So they all just allow it to be shuffled from location to location with willful neglect of a very old trailer that leaks on customers belongings. Worse no one has made a responsible decision to take this trailer out of service. Warning if it looks old you will have issues so move on to different options.

Devon C.
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Two middle age men were very nice and helpful. Older gentleman with glasses was very unprofessional and abrasive.

cecelia P.
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Le client n'a pas laissé de commentaire.

Micheal H.
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I would recommend this location to everyone.

MATTHEW S.
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Le client n'a pas laissé de commentaire.

MATTHEW S.
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Le client n'a pas laissé de commentaire.

carolyn W.
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Le client n'a pas laissé de commentaire.

Keenan J.
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Have trucks ready when customers arrive.

Steven B.
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Nothing. Good staff and good service

Mark W.
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Hard to say if the equipment was well maintained as the truck engine quit in KY. Hymond did get me a truck with lower miles 83000 compared to one with 150k on it. No one called me the night before to confirm the time of pickup. I had movers at the apt at 8:00 am. Did not get truck until 9:00. Was supposed to be ready at 7:00 am.

Tony D. | Expérience générale |
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Great service, location, and support. Hyman was always great when I need something and explained everything. All the other staff is great at this location.

Justin G.
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Don't move the reservation across town. Also train your staff at this location to communicate better and use processes. I was called multiple times after drop off and asked about the keys. I explained to them multiple times exactly who I handed off the keys too and what time.

James S.
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Customer Service guy lacked any interpersonal skills. He was not very helpful nor informative regarding questions associated with my rental. Seemed to have little regard towards trying to ensure any type of customer satisfaction and even seemed annoyed when I questioned rather we would do a pre-inspection or walk around of the truck I had reserved. When I pointed out existing damages that were not identified, he snapped back starting that I need to just take a picture of it and walked off. He told me to park my car next door in a vacant lot and provided no assurance of it being stored in a safe location or protected area. Representative had no sense of urgency to help other customers in the area and was mire focused on his lunch sandwich and if it was still warm. Received no information of the drop off process that I was to deal with when returning to drop off vehicle. Truck was dirty, dusty, floors were stained in truck and left black marks all over mattresses and other items that came into contact during move. Not very pleased whatsoever with my Uhaul rental experience.....so there is my two cents for whatever it's worth to you. Regards, James M Snyder

Steven H.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

Stacey M.
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I would like to be able to review the return with the CSR before I leave. I want to know what I'm being charged for, and how much.

Cornell G.
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Being proactive when comes to equipment return times. Annotate the correct return time for the customer.

Tiffany S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kyle T.
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Le client n'a pas laissé de commentaire.

Desmond D.
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Le client n'a pas laissé de commentaire.

Kevia B.
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Le client n'a pas laissé de commentaire.

jeffery W.
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Le client n'a pas laissé de commentaire.

BRETTCURTIS M.
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Le client n'a pas laissé de commentaire.

KELSEY S.
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I scheduled for this vehicle to be picked up at 11am and used for 6hrs. It was picked up at 11:45 am and returned at 845pm the same day. I was charged an extra 20 bucks because It was 3 hrs late. The team at this location was really rude when i picked it up. .79 cents a mile is way to much. It estimated that I did 90 miles which I find unbelievable. This is the second time I've been under the impression that the total was 20 bucks and it turns out to be five times as much. I'm considering mentioning this to someone in higher authority.

Sherilyn G.
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Provide hand sanitizers and require all employees to wear a mask in this pandemic.

lauren H.
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Le client n'a pas laissé de commentaire.

Lakeisha T.
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The staff at the Broad street location in Augusta Ga were very unprofessional and rude and I was told to go to another location after I told the guy he was being rude to me and hung up on me and I tried to callback several times and the call was being send somewhere else. I went to the Wrightsboro road locations and received very great customer service.

CLARENCE L.
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Le client n'a pas laissé de commentaire.

Michael W.
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Le client n'a pas laissé de commentaire.

BRETTCURTIS M.
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Workers and manager was polite and got everything done quickly.

Gary M.
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Always good customer service

Stephanie L.
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Le client n'a pas laissé de commentaire.

Tyrone G.
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Le client n'a pas laissé de commentaire.

joe M.
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Le client n'a pas laissé de commentaire.

CAROL B.
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Nothing, there was a burned out headlight on my first truck and they quickly gave me another one. Excellent customer service

austin W.
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nothing. everything went smooth and perfect

Madaline K.
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Everything.Dont have enough time to tell you now how Terrible the whole nightmare was.Never ever again.

ERIKA B.
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Le client n'a pas laissé de commentaire.

Elizabeth R.
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Train employees to be professional, courteous, and provide adequate information regarding services and purchases. I am not a "yo".

james B.
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Le client n'a pas laissé de commentaire.

Andra S.
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I came in 9/12/2020 I didn't catch the associates name but he was very knowledgeable, keep people like him employed for a better experience

ANTONIO R.
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Le client n'a pas laissé de commentaire.

Mike N.
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Le client n'a pas laissé de commentaire.

KATHLENE B.
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Le client n'a pas laissé de commentaire.

Darien B.
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They were very rude. Zero customer service. Overall a terrible experience.

DAVID Y.
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Truck was unsafe. Check in process would be difficult for most seniors. Kid behind counter and other staff was not following CDC safety guidelines

Jeff H.
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My original reservation was with JM3. They were not even open nor did they have a truck available. Thankfully, the Wrightsboro Road location was able to accommodate me. This could have been a disaster.

SHAMERERENEE L.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

Khreem B.
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Le client n'a pas laissé de commentaire.

Nathaniel H.
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Le client n'a pas laissé de commentaire.

sheila W.
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Le client n'a pas laissé de commentaire.

Tanisha G.
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Le client n'a pas laissé de commentaire.

Tara G.
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Le client n'a pas laissé de commentaire.

Rodney V.
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Le client n'a pas laissé de commentaire.

Felicia H.
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Le client n'a pas laissé de commentaire.

CAROL K.
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Le client n'a pas laissé de commentaire.

Garvin H.
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Excellent customer service by both associates and I'll used this u-haul location again in the near future Thank you,

sheila W.
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Le client n'a pas laissé de commentaire.

Richard R.
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Inform customers as they are in process of renting, all equipment available on the trucks including availability of furniture pads and cost.

denise H.
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Everyone was very helpful...Thank you Barbara!!!

EMERY-SHEA B.
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Long wait time!

Tony D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Deloris T.
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Le client n'a pas laissé de commentaire.

Brian G.
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Le client n'a pas laissé de commentaire.

Andrew N. | Expérience générale |
Évaluation :

The owner/manager was very helpful when he had the time and ability to provide assistance to customers. The other representatives, particularly the women at the desk, had bad attitudes, did not provide customer service in a timely fashion, and failed to address the needs of customers. This was my personal experience and the experience I observed other customers undergo. Additionally, the reps do not respond to the phone and often put customers on hold when they call in and never get back to them. I found this out when I called then saw this action when I went in store. Poor customer service is not worth the trip to this location.

ADAINE H. | Expérience générale |
Évaluation :

Great staff, not enough on certain days

jannette q. | Expérience générale |
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Brenda was very helpful, seems like a happy environment to work.

ROBERT R. | Expérience générale |
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Storage units were overpriced. When I rented the storage unit, I was not told gates closed at 5:00 pm and that I didn't have access. As a result, we were locked inside the gates for over 2 hours.

Danny C. | Premières impressions |
Évaluation :

You may have more I don't know because I only had to deal with two employees Hymond and Thomas but these two guys are great at customer service and very friendly as well. Believe me coming from a sales manager for a fortune 500 company of many years you should be very proud to have these two gentleman represent your company. I also dealt with a lady on the phone who was very nice and a third gentleman the day I dropped of my rental and they were very pleasant.

jannette q. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Tina S. | Premières impressions |
Évaluation :

It was difficult to communicate with the staff at 3363 Wrightsboro Rd, Augusta, GA 30909 location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinformed me and my truck was taken back by the new staff without my knowledge. Now I have no possessions which were put into storage without my knowledge or my permission. I owe money for holding to the truck for too long while I have no personal property except the clothes on my back. A few days ago, I visited the store to find out what happened to the truck. The property that I parked the truck on and the police had no information. Sharon Gresham was allegedly not working that day but was giving instructions to her employee to relate to me. She was not willing to work with me yet I was told that if I told the store what was going on they could have helped. I called customer service and their reaction was the same. Everyone claimed it was not their choice but that UHAUL demanded it that it should be handled this way. I told the store staff everything from day 1 including where the truck was and that I was waiting to move into my unit but the complex I am moving into had an ownership change so it took longer than expected. The tenant in the unit I will move into was evicted and it added 30 additional days for the vacancy and a few weeks more for the repairs. I was accused of abandoning the truck but I did not do any such thing since my entire household was in it. It was a series of manipulative transactions which could have been prevented but nobody offered me any help and I will never recommend UHAUL to anyone.

grace B. | Expérience générale |
Évaluation :

Please email and send me my move out RECORD FOR MY ONLY STORAGE #202. THANKS FOR YOUR SERVICES.

charles p. | Expérience générale |
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The staff was knowledgeable about the equipment as it pertained to my loving needs.

charles p. | Premières impressions |
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Very helpful and knowledgeable

Hosea H. | Expérience générale |
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Thanks

Hosea H. | Premières impressions |
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I will have to check my account. I was charged a service when I specifically stated I was not interested in receiving. When I called back, the gentleman stated he didn’t know why that figure appear

mark y. | Expérience générale |
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I did not even get a contract for my storage facility nor a key. One lady was rude. They did not close out my account When I moved out and charged for an extra month

Dana S. | Expérience générale |
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Older storage facility. For the price, I expected the doors not to be damaged or rusty. The staff/mgr was not necessarily friendly or helpful when I asked questions.

B S. | Expérience générale |
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Customers don't matter here, especially that hitch guy.

MARVA T. | Expérience générale |
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No comments

TIMOTHY C. | Premières impressions |
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Very friendly service. Clean storage units.

sue t. | Expérience générale |
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Brittany was Incredible! Personal Service and Perfect! She was working Solo for the days I needed my UBox dropped and picked up! Thank You Brittany !! She Deserves a Bonus!! Happy Holidays! Sue

Quinton B. | Réservation |
Évaluation :

.

JONATHAN R W. | Expérience générale |
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Difficult to get in contact by phone, would always go to a remote location. Other then that everything was good.

cathy g. | Expérience générale |
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Provided services beyond the call of duty by assisting me with storage lock.

Selvina W. | Expérience générale |
Évaluation :

None

tasha b. | Réservation |
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Great customer service

Alyssa I. | Expérience générale |
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I had to change my reservation multiple times and they were very accommodating. Great service. I was also able to get my Ubox earlier than expected.

Timothy K. | Expérience générale |
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Helpful staff makes all the difference.

DAVID G. | Expérience générale |
Évaluation :

Need to do a better job sealing outside units so dust and pollen don't cover everything in unit

TRACY L. | Expérience générale |
Évaluation :

I rented from U-Haul for the past two years. I had no issues with break ins or damages regarding my belongings. Very busy location, only downfall that I disagree with is you cannot park lot.

Non reviews have been submitted for this location.

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