A better explanation of how to hook and un-hook a rented trailer. I have plenty of experience doing so. For someone who doesn't this can be a problem. Went inside to buy a needed adapter and when i returned the trailer was already hitched up.daniel S.
Customer Reviews for U-Haul Moving & Storage on Boca Chica
Pour nous contacter
Brownsville, TX 78521
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jasmin L.
Le client n'a pas laissé de commentaire.Sandra V.
Please don't say insurance is required when in fact it is only recommend.BILLY M.
Le client n'a pas laissé de commentaire.Jose M.
Le client n'a pas laissé de commentaire.MARIANO B.
Everything was great. Top notch customer service and attention to detail. I believe out attendant was Michelle. She was terrific.Miguel R.
Le client n'a pas laissé de commentaire.Gonzalo R.
Necesitan Mas gente en el mostrador, atendiendo la gente que Llega a solicitar un camion o una Bodega.Luis S.
They need people to on there area to get the Vehicle return had to walk to the building and back and return to the return area iFRANK A.
Got a vehicle that has no air conditionRingo L.
Better customer service at front deskAriel S.
The overall experience was excellent! It was my first time using your service and I had no regrets. I recommend U-Haul services 100 %!Enrique M.
I returned the truck 2 days early and was told there's no credit or any compensation for doing so I feel like turning the vehicle in early you should be able to get something for thatsabrina B.
Le client n'a pas laissé de commentaire.ELEAZAR C.
Le client n'a pas laissé de commentaire.Alejandra A.
Too many hidden feesMaria R.
Le client n'a pas laissé de commentaire.jeana R.
Very lengthy process. License plate was expired by 2 years. Other than that the trailer was fine. Return was fast and easy.andy W.
Le client n'a pas laissé de commentaire.Stephen L.
Le client n'a pas laissé de commentaire.JAVIER G.
Service was really good. Staff was really friendly got me in and out super quick.Jose G.
Everything was fine except for the windshield of the truck was not clean.daniel S.
Le client n'a pas laissé de commentaire.Octaviano S.
Le client n'a pas laissé de commentaire.Hugo S.
Le client n'a pas laissé de commentaire.Valentin R.
Le client n'a pas laissé de commentaire.CHARLES M.
Le client n'a pas laissé de commentaire.raphael D.
Thank you for the friendly service.Cynthia C.
Representative just lacking a greeting smile to have made it an amazing customer service but over-all a smooth transition.Erika M.
Although everything was handled professionally, I would appreciate a slightly more friendly demeanor. The employees were not rude or anything, just had a dry personality. Everything was great though.david R.
Excellent serviceJuan T.
Le client n'a pas laissé de commentaire.VijayalakshmiLal V.
Le client n'a pas laissé de commentaire.George G.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.margarita b. | Expérience générale
Le client n'a pas laissé de commentaire.karla g. | Premières impressions
Le client n'a pas laissé de commentaire.ALBERTO R.
All so much so!!!!!!!Raymond F. | Premières impressions
Very much so will doRaymondM F.
Service was outstanding great staffrolando C.
Good luckJohn N.
Le client n'a pas laissé de commentaire.ana maria l. | Premières impressions
It is on an unfortunate note that I write this review. I had reserved and paid for storage area at the U haul facility on Boca Chica and Paredes Ln Rd. for a period of approx. 6 months having paid in advance. I am currently out of state. On Mar 18th my tech went to check on my 2015 Forest River RV, to discover that the catalytic converter had been removed. I spoke to the Asst Mgr. Markos Cruz. I called Mr Cruz who was very attentive and receptive to my dilemma and was apologetic about the incident. I removed my vehicle from the premise on the same date fearing for additional damages. Mr. Cruz advised me he would call the GM J. Guerra. I called Ms Guerra on two occasions,she did not bother to take the initiative to call me or return my calls. I am appalled that a professional at that level does not have the decency to return customer calls, especially since she knew of the damages to my vehicle. They were in excess of 900 for the part stolen. In addition, I understand that some other persons reported the same kind of damage. I called the police and a report was filed to which no response has been noted. I finally spoke to MS Guerra on Mar 25 as she happened to be at the facility. All she told me was that it was up to me and my insurance to resolve the issue and was sorry about the damages, although upon my encumbering the location I was never provided a copy of the guidelines and rules for the facility. Thereby not allowing me the opportunity or option to make a valid decision. After having discussions with the GM and Asst. Mgr. I would say that the Asst Mgr has a better grasp and ability to deal with these types of situations that come about, more people oriented and compassionate about people's situations. In my estimation and having been a high school principal I believe Mr Cruz deserves a mgmt position. Since the removal of my vehicle from your facility, the tech has discovered that while at the facility my vehicle has other damages including the removal of the control module, which manages the automatic leveling system. This part is currently priced at $551,00 plus installation. In conclusion, I had paid the facility rate from Feb to July, however on the reimbursement document the month of April was not reimbursed.......If possible, please respond to this complaint at your earliest convenience.......Thank yougabriel g. | Expérience générale
Le client n'a pas laissé de commentaire.Laura G.
Everything was perfect!Jaime D.
Do you have a new employee named Marcus and he was excellent extremely friendly. He helped me a lotCHERYL B. | Expérience générale
Le client n'a pas laissé de commentaire.ramon S.
Le client n'a pas laissé de commentaire.efrain l. | Expérience générale
I have been doing business at this location for a few years now and today was the 1st day I had a great experience with Juany Z. She was super helpful, with great customer service and great attitude, not like management. She knew her way around the system and got me me out of there under 10 mins, compared to other times 30 + minutes. Great employee!Richard L.
Le client n'a pas laissé de commentaire.Valentin Lukas O.
Le client n'a pas laissé de commentaire.ADELINA B.
Le client n'a pas laissé de commentaire.Jared H.
Le client n'a pas laissé de commentaire.Nancy P.
Le client n'a pas laissé de commentaire.dale P.
Le client n'a pas laissé de commentaire.Juan P.
Although things were maintained, getting them on the phone was difficult. There's nothing worse than needing to resolve an issue but there's no one to assist you.CHRISTOPHER J. | Expérience générale
The return/checkout was super fast! Really nice and impressedRUBEN C.
I reserved a 15 ft truck and when I asked for it, the employee said I made a mistake and I booked a 17 ft. So I had to pay more. I showed him my reservation email that confirmed my 15 ft, but employee insisted I was wrong and said I had probably found site confusing like most peopleâ€¦ I was like, â€œno, site is self explanatory and Form clearly says it's a 15 ftâ€ as I showed him. He shrugged his shoulders and said he couldn't do anything and to â€œjust pay more, what's the big deal?â€ Like, dude I only feel comfortable with a truck that size, but anyhow I booked it: then upon returning I was helped by a lady who was so lazy she poorly explained her own parking lot and where I had to park and couldn't stand from her desk to show me after her poor explanation. Never againâ€¦ this random customer walked outside with me to show me where to park.Stephany S.
The location was great and the staff was very friendly and helpful. The only problem that I have is that the website and app don't let me pay for my storage online. I have to call each time to make a payment. It would be great if they could fix that. The facility was generally clean, except for the restroom.Desiderio N. | Premières impressions
Le client n'a pas laissé de commentaire.John C.
The team there did pretty good. I would rent from them again. Check in was super easy.paul S.
Le client n'a pas laissé de commentaire.susan S. | Expérience générale
At this time just continue with the excellent level of servicepedro A.
Good services, clean storage and 26 truck ready to go. U-haul good security camaras alarmspaul m. | Premières impressions
Le client n'a pas laissé de commentaire.ronald G.
Great serviceHUGH B.
Return was fast.Belinda G.
Le client n'a pas laissé de commentaire.JESSICA V.
Le client n'a pas laissé de commentaire.EDUARDO RODRIGUE V.
Le client n'a pas laissé de commentaire.Debbie W.
The process is nothing like the youtube video they send you and the process is different also the code they gave me online and by text didnt work.Jesus S. | Online Move In
Le client n'a pas laissé de commentaire.Mariafernanda T.
Le client n'a pas laissé de commentaire.Judith K.
Le client n'a pas laissé de commentaire.Gloria B. | Premières impressions
Give credit for time wasted while waiting to get keys for truck reservation. Waited 45 mins to get the keys and the cashier laughed when I asked if I'd be able to return it later since it took so long.SINDY B.
such an overcharge on gas. bathroom was filthy with noticeable grime build-up all surfacesCELINA G.
Have authentic customer service and actually do what the job decriptions follows.Gilberto E.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.ALBERTO A.
Le client n'a pas laissé de commentaire.ELEAZAR C.
Le client n'a pas laissé de commentaire.Mariza Marie W. | Premières impressions
Le client n'a pas laissé de commentaire.EDGAR G.
As usual, my experience was smooth sailing. Reps were very helpful and knowledgeable. Am very satisfied with the storage and all around service. The location is very clean & hospitable.MARIA L.
Le client n'a pas laissé de commentaire.WILLIAM B.
Quick easy employees very professional and niceSYLVIA D.
Le client n'a pas laissé de commentaire.Terry R.
Staff was very helpful with concerns I had and were able to help me with adequate equipmentMAGDA M.
Le client n'a pas laissé de commentaire.CHARLES M.
Le client n'a pas laissé de commentaire.DANIELA T.
Le client n'a pas laissé de commentaire.DONALD B.
Friendly and efficient. The young man hooked on the open trailer quickly and answered my question .MARIANNE S.
Le client n'a pas laissé de commentaire.Darron B.
Had made a reservation for an 8×10 storage unit only a few days before driving down to Brownsville from Dallas. I showed up early on the morning of the 12th as noted on my reservation. I specifically needed the 8 foot wide unit to get a large sofa in the back along with another sofa i would flip on top of that 1st one. Despite having reserved a unit i was told they gave it to someone else....unbelievable that after having a reservation and relocating all the way from Dallas that you would give away my unit? I commend the staff for trying their best after being put in a bad spot having to tell me that the unit supposedly reserved to me was gone and no 8×10 units available. After several minutes of trying to find a solution as there are no other temp controlled places close bye the staff recommended two 5×10 units. Although not what i reserved and made me have to buy another lock and take care of two units it ultimately worked. I would ask that after the 1st month free the manager honor my original price of $89 per month which was reserved.DARRON B. | Premières impressions
Le client n'a pas laissé de commentaire.JORGE C.
Le client n'a pas laissé de commentaire.dayaana S.
Le client n'a pas laissé de commentaire.JONATHAN M.
Le client n'a pas laissé de commentaire.RAUL M.
Le client n'a pas laissé de commentaire.ELISA C. | Premières impressions
Staff seemed to hate their job. We're literally sighing while doing their job. Didn't even greet when I got there. Felt awkward the whole time instead of welcomed. Trailer was dirtyfrom outside. Had mudd on it. And when I opened it up it had carpet insulation with a handle hand truck in there as well.MELVINMOLINA R.
I had selected a first floor unit for reservation. Apparently the "system" made an error and it was not move-in ready so I did not get a first floor unit I had to get a second floor unit. What is the point of reserving if I'm not going to get what I asked for? Aside from that, check-in took forever. I believe the gentlemen who was helping me was new nonetheless it took almost an hour for everything to be finalized.Daniela G. | Premières impressions
Le client n'a pas laissé de commentaire.MAX P.
Thanks for your help. The employees are very kind and with an excellent attitude.ANTULIO R.
Le client n'a pas laissé de commentaire.CRISTOBAL M.
Keep the friendly customer serviceAlberto G.
Staff lookes bumbed out like if they hate their job. Security sucks. Alarms always go off.MELVIN R. | Expérience générale
Le client n'a pas laissé de commentaire.John Z. | Expérience générale
Le client n'a pas laissé de commentaire.MIGUEL T.
Le client n'a pas laissé de commentaire.COLLEEN P.
Le client n'a pas laissé de commentaire.MARTHA C.
Le client n'a pas laissé de commentaire.RAUL S.
Le client n'a pas laissé de commentaire.Oralia B.
Le client n'a pas laissé de commentaire.victor r. | Premières impressions
Staff was very knowledgeable and efficient. Gentleman helping with the rental to be commended for his professionalism. Would not rent anywhere else. MerciLARRY S.
Le client n'a pas laissé de commentaire.victor r. | Expérience générale
Le client n'a pas laissé de commentaire.ALBERTO A.
Everything was great just one employee was rude when I was checking out of my locker. She was yelling in the room some personal gossip while on her phone, ignoring that the employees were busy helping another customer and me and just barged in and trying to ask about some gossip and showing something on her phone. She was walking around the counters and back room on 1/19/22 at about 12:40p.m. Other than that, my experience was good.Michael E. | Expérience générale
Le client n'a pas laissé de commentaire.Beatriz C.
We decided to drop off the Uhaul on Saturday evening around 6:40 pm.. the rental was due until the next day (11:00 am). As we got there the gentlemen by the name of Mr. Ernie Flores seemed bothered and annoyed in helping us turning in the Uhaul. To the point that he greeted us with â€œisn't someone out there to helpâ€ and he seemed again upset and annoyed when assisting. To his manager- please I highly recommend a customer service class or a refresher on having a positive attitude. I hope you find this review helpful.ZAIDA L.
A discount to ur customers that have a storage unit already While I'm here I wish my storage was at ur special sale price I have been on a roller coaster ride w the pricing on ur storage due to my financial loss n not finding a home or apt to get my stuff outORALIA C.
Very happy with storage facilityjoe g. | Expérience générale
Le client n'a pas laissé de commentaire.DEVER O. | Premières impressions
Eunice at the front office at the Bova Chica facility in Brownsville TX is absolutely the most knowledgeable and customer-service oriented person on your entire staff! She treats others with understanding, empathy, and respect. She is the reason I'll be selecting UHaul for all my moving and storage needs. Thank you for having great helpful staff like Eunice.JON G. | Expérience générale
For starters the manager is awfully rude, the employees aren't well trained, and they end up screwing the customer with gas because the tank is not where they say it is and if you return it with more gas than what they give you the truck they still don't reimburse. One person says another and customer service also says one thing, but the manager since she's the manager says everyone is wrong besides her even though the agent at the store and the agent on the customer service line say the same. Well then train them better. Discourteous attitude and on top of it all talking over the customer very rude unprofessional manager.LORENA S. | Premières impressions
Le client n'a pas laissé de commentaire.Ida T. | Expérience générale
Le client n'a pas laissé de commentaire.KENT F. | Premières impressions
Le client n'a pas laissé de commentaire.Jose C. | Premières impressions
Le client n'a pas laissé de commentaire.LUZ B. | Premières impressions
Found the moving cart sign out and returning before closing a bit annoying, but guess I understand why y’all have implemented that…MARCO G. | Premières impressions
Store Staff lack courtesy and the fact that for such a big facility only 2 carts are available made us my wife and I carry most of our belongings by hand. Twice we had no carts to move our boxes and the employees at the desk answer was "customers Don't bring them back and that, the fact that we don't get one cart to transport out belongings will teach people to learn not to still them. That made us realize that they were not ready to help customers in all we their needs. We did not see a friendly face, smile, a welcome to the store etc etc.Roberto L. | Expérience générale
Michelle was very good with her customer service skills. I felt all my questions were well taken care of. Thank you. I have confidence the storage facility will house my personal belongings with safety and convenience.ESTER G. | Premières impressions
Nice and clean friendly staff.MATILVE R. | Premières impressions
Le client n'a pas laissé de commentaire.Josh F. | Expérience générale
Le client n'a pas laissé de commentaire.Stefanie Z. | Premières impressions
No commentsVICTOR M. | Premières impressions
Le client n'a pas laissé de commentaire.Edgar V. | Premières impressions
Employees are useless and no helpMAYRA V. | Expérience générale
Customer service is horrible in this facility no help from employees. All employees look miserable and look like they do not want to be there. With employees like that makes me not want to do business there againEnrique T. | Expérience générale
Le client n'a pas laissé de commentaire.Angelika P. | Expérience générale
Le client n'a pas laissé de commentaire.Scott S. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia G. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEFINA R. | Premières impressions
too many queen bees and not enough worker bees. too many bosses. im an nco and see it right off. beware pilgrim. LDERSHIP.Todd G. | Online Move In
The staff at this location is rude and it’s hard to find people to help during store hours.david g. | Expérience générale
Le client n'a pas laissé de commentaire.Susana H. | Premières impressions
I like the place and the security.jose l. | Premières impressions
Le client n'a pas laissé de commentaire.Belinda A. | Expérience générale
Le client n'a pas laissé de commentaire.edward r. | Premières impressions
Fast and friendly serviceTRACY A. | Premières impressions
Everything was as expected. No complaints here. Would definitely recommend!Melissa C. | Expérience générale
Le client n'a pas laissé de commentaire.delia g. | Expérience générale
Le client n'a pas laissé de commentaire.Stefanie Z. | Premières impressions
Le client n'a pas laissé de commentaire.Alma G. | Premières impressions
Alarm needs to be fixed. It randomly went off like 10 times while we were unloading. Scared my daughter. Other than that it was fine. Please fix that situation.MELVIN R. | Premières impressions
Very very kind and understanding great group of peopleRICKY M. | Expérience générale
Terrible service, was given a call a day on September 13 at 12:33 pm and was left a message saying I had 24 hours to go and place lock on storage unit or would be moved out. I made sure to call the next morning on September 14 at 9:59 am and was told a message was going to be sent to make sure it wasn't done. Showed up today and was told that my storage unit was moved out and would have to rent again.Efrain L. | Online Move In
Moved boat out of storage 9/10 should have notified office to avoid charge on 9/13Jeremy T. | Expérience générale
Le client n'a pas laissé de commentaire.LUCILA M. | Expérience générale
Le client n'a pas laissé de commentaire.Ignacio P. | Expérience générale
Le client n'a pas laissé de commentaire.Laura F. | Online Move In
Le client n'a pas laissé de commentaire.Analis A. | Expérience générale
Great all around! Clean place, friendly staff and great prices!juan m. | Expérience générale
Le client n'a pas laissé de commentaire.LUIS S. | Premières impressions
There were not enough employees to take care of the customer's needs in a timely manner. They worked as fast as they could, however there were extremely long wait times to receive service.Karen C. | Premières impressions
Nice people working there!Lyubov M. | Premières impressions
Le client n'a pas laissé de commentaire.henry c. | Expérience générale
Excellent service à la clientèle.sanjuana v. | Premières impressions
La chica que me atendió fue muy amable y de gran ayuda.Carlos R. | Premières impressions
Just rented and have not moved in yet so not truly able to comment. The office and grounds are in good condition. Staff is friendly and helpful.JULES F. | Premières impressions
At lobby girl did twice the mistake with my order and then went to clear my storage which was gonna be change then told the manager and she saw what went on and she didn't even say sorry or nothing just stayed quietNailea M. | Online Move In
They will charge me twice for a medium storage and give me a storage unit that was already occupied by someone else. It was already closed when I found out. I had to unload my furniture in someone else's house because I had to leave my old apartment and leave out of town at the same time. Terrible experience. Lack of knowledge and consideration.Jesus R. | Expérience générale
Le client n'a pas laissé de commentaire.Elisabeth C. | Expérience générale
Needs more carts to help speed loading up the storageJohn W. | Premières impressions
Although the unit I rented was great, the staff members could be more friendly.Katia P. | Expérience générale
Automatic doors were a problem; often times not working. Cart availability also a problem. Understaffed, long waits in line.Grady D. | Expérience générale
I had reserved First Floor and was not granted that. Also when my reservation was done, it said a free lock was included. But when i asked the young lady at the desk she said i would have to pay for it.CASSANDRA B. | Expérience générale
Si volviera a necesitar volvería acudir a ustedes gracias por estar aquí en el valle nuevamente gracias y Dios les bendiga , bye byeJuana E. A. | Expérience générale
I'm only rating my experience as average because of my experience with a couple your employees. When I went to rent my truck and storage space in the morning, the employee who helped me was very professional, polite and helpful. However, when I returned a few hours later to unload the truck there were two younger men on staff and while neither one was particularly pleasing to work with, there was one who was extremely rude and unfortunately, this is the second time I've had this experience with this same employee. I had gone in a week or so earlier to inquire about pricing and this same young man was very impolite. It's unfortunate really because if not for this one employee I would've had much better things to say about this UHaul location.DONALD M. | Premières impressions
Avery thing went well didn't take long at all but would be nice to have someone at the front desk .MARIA DELCARMEN B. | Premières impressions
Le client n'a pas laissé de commentaire.gilberto z. | Expérience générale
I like the place it’s very clean the only thing that’s missing inside of the storage is a light but other than that we love it it’s clean it smells nice do you only thing is like I said there’s no light inside the storage the roomsrosa h. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle S. | Expérience générale
I loved all the process had awesome communication with customer service. I ran into a couple of problem and they fixed them right away. The only thing was that I did not get a detailed receipt. I would like one.Claudia R. | Online Move In
Le client n'a pas laissé de commentaire.carole c. | Expérience générale
Le client n'a pas laissé de commentaire.VERNIE E. | Expérience générale
Le client n'a pas laissé de commentaire.Angelika P. | Premières impressions
There was a bit of a wait to be seen but I could see that the employees were working with a balance of care and urgencyMichael E. | Premières impressions
Le client n'a pas laissé de commentaire.GLORIA S. | Premières impressions
Muy buen servicioMARCO G. | Premières impressions
Le client n'a pas laissé de commentaire.KENT W. | Premières impressions
Great customer service when I arrived from my long drive Anthony was very helpful and took his time on explaining everything to me very patient and understanding. I would definitely recommend this facility to my family and friends excellent customer service Maria L. | Premières impressions
No comments at this timeJOSUE M. | Premières impressions
Le client n'a pas laissé de commentaire.Maria R. | Premières impressions
Great Service super fast and easy to rent a U-Haul and storage room!!Irma L. | Premières impressions
The room wasn’t clean had wood in itPABLO G. | Expérience générale
The place was very nice. Two things frustrated me though. First, every time I was there, except at move out, there was only one employee and it took a while to get help. The second is I rented the storage space and then I got the uhaul to move my stuff. The place where I rented it said I would get my first month free with you. When I called I was told I had to rent the uhaul and then the storage space which makes no sense. I asked if I could discuss it with the manager. They took my information and I never heard back. I'm big on customer service and it was lacking here.Kathryn W. | Expérience générale
Le client n'a pas laissé de commentaire.Tanairy N. | Expérience générale
Le client n'a pas laissé de commentaire.Miriam R. | Premières impressions
I was very, very impressed with the organization and cleanliness of this facility. It is squeaky clean, temps are well maintained, staff is awesome. Everything about this facility has exceeded my expectations.Irene L. | Online Move In
Le client n'a pas laissé de commentaire.Maria S. | Online Move In
Le client n'a pas laissé de commentaire.Rosa E. | Expérience générale
Le client n'a pas laissé de commentaire.Lindanna S. | Expérience générale
Great customer service, staff took the time to answer questions and show us the establishment.Domingo D. | Premières impressions
Le client n'a pas laissé de commentaire.CIPRIANO E. | Expérience générale
Le client n'a pas laissé de commentaire.Rick H. | Expérience générale
It took longer than necessary to get the storage unit. About 3 out of the 4 employees on duty were chit chatting or on their phones. People in line were upset having to wait till they looked away from their phones. Even though they saw the long line they stepped in and out without worry about their customers.Sandra S. | Premières impressions
Le client n'a pas laissé de commentaire.consuelo m. | Expérience générale
Le client n'a pas laissé de commentaire.jorge P. | Expérience générale
Le client n'a pas laissé de commentaire.mariana r. | Expérience générale
Le client n'a pas laissé de commentaire.Orianna G. | Expérience générale
One of the 3 storage Rooms had lock on it couldn't move stuff into and i had told person upfront (woman) that we needed 24 hour access she didnt add that so when we drove from san Antonio tx to Brownsville tx we could not get into storage to unload so we had to spend money on a hotel room. So disappointingWillis H. | Online Move In
It was a good experience.Jose R. | Premières impressions
Le client n'a pas laissé de commentaire.ARTURO J. | Expérience générale
Customer service would a good class for the Staff.PETE F. | Expérience générale
Le client n'a pas laissé de commentaire.Scott S. | Expérience générale
Le client n'a pas laissé de commentaire.LETICIA VARGAS A. | Expérience générale
Le client n'a pas laissé de commentaire.JUAN R S. | Expérience générale
Le client n'a pas laissé de commentaire.JENNIFER S. | Expérience générale
Worst experience I've ever had. Will never use service again. And will personally make sure my friends and family never use againJonathan M. | Expérience générale
Le client n'a pas laissé de commentaire.manuel c. | Expérience générale
good customer servicemiguel g. | Expérience générale
Le client n'a pas laissé de commentaire.Alexis C. | Premières impressions
Le client n'a pas laissé de commentaire.JENNIFER S. | Premières impressions
Aucunmanuel c. | Expérience générale
Nomas no me ha llegado la respuesta si me van a reembolsar por entregar el camión un día antes de su vencimientoJesus R. | Premières impressions
Le client n'a pas laissé de commentaire.NORMA C. | Expérience générale
Le client n'a pas laissé de commentaire.Emmanuel B. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth M. | Premières impressions
Awesome employees and convenient location.diego V. | Expérience générale
Very patient employee.Melissa I. | Premières impressions
I wasn't able to move in on the day I wanted (before New Year's Eve) because it had a green lock instead of the green tag I was told it would have. I had to delay my vacation to be able to move in to New Year's Eve to be able to talk to a representative at the office.Carlos E. | Online Move In
Staff never present to help. Storage unit dirty and unkept.arely h. | Expérience générale
So many hidden charges made it way more expensive than I thought it would be. Not worth what I paidAdan G. | Premières impressions
Keep up the great service.Carlos S. | Expérience générale
Jackie, Thank you for ur help. The staff was very helpful also.MARY J. | Premières impressions
Le client n'a pas laissé de commentaire.luis n. | Premières impressions
Workers need to better inspect the trucks. If it wasn't for my husband taking pictures before we left the facility, they would have charged us for pre existing damages on the truck.Sergio B. | Premières impressions
My experience with haul on Boca Chica was so awesome no issues what so ever. I will be recommending all my family and friends.Yolanda G. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer W. | Expérience générale
Le client n'a pas laissé de commentaire.Cristina G. | Expérience générale
Is a dirty facility Nobody cleans and pick up trashManuel E. | Expérience générale
Le client n'a pas laissé de commentaire.Ron R. | Premières impressions
Le client n'a pas laissé de commentaire.patrick Jason m. | Expérience générale
Le client n'a pas laissé de commentaire.jacqueline g. | Premières impressions
This is the most unprofessional business I've dealt with. I use your company regularly, when I have to use this facility I plan on difficulties. I usually don't make comments, however this time it was a pathetic display of business practices. I reserved a drive-up storage Unit. The employee acknowledged the reservation and charged my card. When we went to the unit, there was a lock on the door. He said he would be right back. When he returned he said "my manager said it's rented out. I asked what does a reservation mean? He said I can call another place to see if anything is available. I said as long as it is another U-Haul. He said it was. When I got there, it wasn't. Due to my time restraint I had to use that establishment. The same size unit cost 30 dollars more. I need to rent a truck on the 19th to move to Florida, I will now rent a Ryder because of this unprofessional dealings. This manager should be put back to being a truck washer, keeping away from having contact with any customers.William H. | Premières impressions
very nice and helpful workersGiacomo F. | Premières impressions
Le client n'a pas laissé de commentaire.miguel m. | Expérience générale
Le client n'a pas laissé de commentaire.Jesus R. | Expérience générale
Le client n'a pas laissé de commentaire.Kendra s. | Premières impressions
Le client n'a pas laissé de commentaire.DIANA F. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel Y. | Online Move In
Le client n'a pas laissé de commentaire.OLIVIA C. | Premières impressions
Well the only thing needed is to explain more how to check our after hours. It's very hardLAURA G. | Premières impressions
Excellent customer service and knowledgeablearmando v. | Premières impressions
I made an online reservation to limit the time I spend in the office/store. The person attending me must've been a new employee because he spent about 5 minutes looking for an existing reservation before he gave in and began a new one. I had already paid for my first month (aside from the free one) & all I needed was the key to the storage unit. He spent another 10-15 minutes on this before he tried searching for my reservation again. This time, he found it. He gave me my key, provided me with my receipt, & we went straight to the unit. Unit had dirt and small debris & when I asked if it could be cleaned out the employee said, that's how they are. Also, the address on all my paperwork is wrong. I provided my address about 4 times & it somehow wasn't recorded correctly. I called the office after this & spoke with the same guy. He said he'd correct it & update it online. So far, it hasn't been. I've worked with U-Haul for years - this is the crappiest customer service I've experienced. Ever.arely h. | Premières impressions
Thank you all for providing a great experience. Keep up the great work.Alejandro M. | Expérience générale
Le client n'a pas laissé de commentaire.Rose F. | Premières impressions
Le client n'a pas laissé de commentaire.melody r. | Online Move In
Le client n'a pas laissé de commentaire.hector l. | Expérience générale
Le client n'a pas laissé de commentaire.tanya g. | Expérience générale
Your staff is on point, knowledgeable and very professional. Smiles from everyone, staff and customers alike, highly recommended this location.Jennifer W. | Premières impressions
Great place to store my cars thank you.hipolito g. | Premières impressions
Le client n'a pas laissé de commentaire.ricardo s. | Expérience générale
Staff is very friendly and very helpful. But the storage room of 5x10x10 is too small and very expensive for that kind of size. It was not clean it has a lot of dirt inside. Location to far where I got my storage, kind of scary.Diana C. | Premières impressions
Le client n'a pas laissé de commentaire.Tomas G. | Expérience générale
Excellente expériencejose s. | Expérience générale
Le client n'a pas laissé de commentaire.Mariela R. | Expérience générale
Awesome for the last 3 yearsRAY S. | Expérience générale
Excellent customer service & I will reccommend UHaul to my family & friends.blanca h. | Premières impressions
Been calling for a few days to still waiting on a call backphillip l. | Expérience générale
N/avicor g. | Premières impressions
Le personnel était amical et serviable. The facility was clean and appeared to be well maintained.stefan b. | Premières impressions
Great customer service!dalila r. | Premières impressions
I do not have any kind of rentalsDEANNA LISA G. | Expérience générale
U Haul texted me about a free 5x8 trailer. but the facility refused to give one to me for free. I had to drive to another location to get it. U haul is Uhaul. You guys need to figure this out and makeLAKSHMAN C. | Expérience générale
Young man who helped me was very helpful and attentive great employeeMirtha M. | Premières impressions
MUY AMABLE LA SRITAVictor B. | Premières impressions
Jacob was very helpful.rosie l. | Premières impressions
All around great service. I love it. It's a great system with many options offered by well trained young people who professionally cover everything for renters moving in. Thank you^!^ God bless U All!LUIS G. | Premières impressions
Friendly staff and lots of carts avalable to move furniture.Alfonso G. | Premières impressions
Attentive service, little waiting time, answer all my questions, drop off box is a great option, place is clean.Oscar L. | Premières impressions
spence little biJuan R. | Expérience générale
Excellence service and never had a problem with the service I got.Erica C. | Expérience générale
S.O.Dianida C. | Expérience générale
Loved the storage and moving carts Excellent staff too very helpfulGuadalupe G. | Premières impressions
Awesome customer service!!!charlene T. | Expérience générale
Great customer service!!!Emily G. | Premières impressions
Great facilitylorena v. | Expérience générale
Tops! No better anywhere. The ladies and gentlemen were absolutely excellent.mark m. | Expérience générale
Superb staff! Very helpful, pleasant, and hard working. Spotless environment. Merci.mark m. | Premières impressions
Muy buenas personas, amables y servicialesJUDITH A. | Premières impressions
Outstanding service. I could give a lengthy explanations as to how they are giving "OUTSTANDING" service but I only have 200 characters to work with. Customer service outstanding without a doubt.Gregson M. | Expérience générale
Top of the lineJames p. | Expérience générale
Spaces are tight and can be difficult to get in and out.glenn h. | Expérience générale
Very accommodating. Spaces are a little tight to get into, especially when post is in the way to back up trailer. Otherwise excellent service.glenn h. | Premières impressions
Going back for spring of 2019 for an other six months for my RV it comes highly recommended can go back to Canada with no worries the rent is very reasonable cheaper then paying for gas.louise l. | Expérience générale
The young lady was very friendly, knowledgeable and helpfulJoe B. | Réservation
Great service, easy to acquire, no fuss to cancel. You guys are awesome!! Thank you.MARIBEL A. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!