_victor r. | Premières impressions
Customer Reviews for U-Haul Moving & Storage on Boca Chica
Pour nous contacter
Brownsville, TX 78521
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff was very knowledgeable and efficient. Gentleman helping with the rental to be commended for his professionalism. Would not rent anywhere else. MerciLARRY S.
_victor r. | Expérience générale
Le client n'a pas laissé de commentaire.ALBERTO A.
Everything was great just one employee was rude when I was checking out of my locker. She was yelling in the room some personal gossip while on her phone, ignoring that the employees were busy helping another customer and me and just barged in and trying to ask about some gossip and showing something on her phone. She was walking around the counters and back room on 1/19/22 at about 12:40p.m. Other than that, my experience was good.Michael E. | Expérience générale
Le client n'a pas laissé de commentaire.Beatriz C.
We decided to drop off the Uhaul on Saturday evening around 6:40 pm.. the rental was due until the next day (11:00 am). As we got there the gentlemen by the name of Mr. Ernie Flores seemed bothered and annoyed in helping us turning in the Uhaul. To the point that he greeted us with â€œisn't someone out there to helpâ€ and he seemed again upset and annoyed when assisting. To his manager- please I highly recommend a customer service class or a refresher on having a positive attitude. I hope you find this review helpful.ZAIDA L.
A discount to ur customers that have a storage unit already While I'm here I wish my storage was at ur special sale price I have been on a roller coaster ride w the pricing on ur storage due to my financial loss n not finding a home or apt to get my stuff outORALIA C.
Le client n'a pas laissé de commentaire.JOSE L.
Very happy with storage facilityjoe g. | Expérience générale
Le client n'a pas laissé de commentaire.ROSA B.
Le client n'a pas laissé de commentaire.Genaro G.
Le client n'a pas laissé de commentaire.DEVER O. | Premières impressions
Eunice at the front office at the Bova Chica facility in Brownsville TX is absolutely the most knowledgeable and customer-service oriented person on your entire staff! She treats others with understanding, empathy, and respect. She is the reason I'll be selecting UHaul for all my moving and storage needs. Thank you for having great helpful staff like Eunice.JON G. | Expérience générale
For starters the manager is awfully rude, the employees aren't well trained, and they end up screwing the customer with gas because the tank is not where they say it is and if you return it with more gas than what they give you the truck they still don't reimburse. One person says another and customer service also says one thing, but the manager since she's the manager says everyone is wrong besides her even though the agent at the store and the agent on the customer service line say the same. Well then train them better. Discourteous attitude and on top of it all talking over the customer very rude unprofessional manager.LORENA S. | Premières impressions
Le client n'a pas laissé de commentaire.Ida T. | Expérience générale
Didn't get the chance to get any of the gentleman's names but they were all extra helpful and very polite.ROXANNE R.
fast service for being out townerAMADO G.
Quicker check-in experience.PATRICK B.
Le client n'a pas laissé de commentaire.JUAN S.
Le client n'a pas laissé de commentaire.Arturo V.
Le client n'a pas laissé de commentaire.ABRAHAM G.
Le client n'a pas laissé de commentaire.JAIME S.
Le client n'a pas laissé de commentaire.ANGEL B.
Le client n'a pas laissé de commentaire.KENT F. | Premières impressions
Was being charged for a UBOX that was not mine. Called various days unable to speak to manager Jackie. Called yesterday 10 times and each time as soon as the girl answered and saw my name on the caller ID I was placed on hold right away and left on hold for 10 minutes at which I then hung up. But when my daughter called from her phone right after I called, seems funny she was connected right away. I still have not received an email fixing the issue and advising that the error generated on their end was a error on their part. Would not recommend this location!Robin S.
young girl that waited on me was EXCELLENT! Very friendly, helpful, and only took a few minutes to get me going.DARAK W.
Joseph did an outstanding job.FAUSTINO C.
Le client n'a pas laissé de commentaire.Justin V.
Le client n'a pas laissé de commentaire.RICHARD H.
Ramp on truck dud not work. But the manager at the Boca Chica location resolved the issue and delivered a replacement truck.KIRBY S.
Le client n'a pas laissé de commentaire.PAUL ANDREW W.
Le client n'a pas laissé de commentaire.Jose C. | Premières impressions
The check in and out process was a hassle, the truck provided has faulty ignition, took like 20 minutes to start, would not rent againAlexander D.
The only thing is 10ft uhaul they rented me has had issue with key not working right ignition. Its been like that for a while i a regular renter. I dislike renting 10ft trailer gives me problems. I recommend they should get that fixed.MARGARITA C.
Le client n'a pas laissé de commentaire.LUZ B. | Premières impressions
Put cruise control in your trucks!!!!!!!!!!!!!!!!DAVID M.
Everyone we talked to was very friendly and very helpful. Wilton in Boca Chica Blvd. Brownsville, Texas location said he loved his job!BRADLEY W.
Le client n'a pas laissé de commentaire.Beverly L.
Found the moving cart sign out and returning before closing a bit annoying, but guess I understand why y’all have implemented that…MARCO G. | Premières impressions
Store Staff lack courtesy and the fact that for such a big facility only 2 carts are available made us my wife and I carry most of our belongings by hand. Twice we had no carts to move our boxes and the employees at the desk answer was "customers Don't bring them back and that, the fact that we don't get one cart to transport out belongings will teach people to learn not to still them. That made us realize that they were not ready to help customers in all we their needs. We did not see a friendly face, smile, a welcome to the store etc etc.Roberto L. | Expérience générale
Le client n'a pas laissé de commentaire.Jose G.
Le client n'a pas laissé de commentaire.SERGIO B.
Le client n'a pas laissé de commentaire.MARIANO L.
Le client n'a pas laissé de commentaire.RUBY A.
Great/fast service and very friendlyRandy L.
More staff, too many customers but too little people working thereMANUEL C.
Le client n'a pas laissé de commentaire.Marty C.
Michelle was very good with her customer service skills. I felt all my questions were well taken care of. Thank you. I have confidence the storage facility will house my personal belongings with safety and convenience.ESTER G. | Premières impressions
Nice and clean friendly staff.MATILVE R. | Premières impressions
Le client n'a pas laissé de commentaire.RODERICK P.
The girl of the countertop extremely rudeJose Luis M.
Le client n'a pas laissé de commentaire.OSCAR L.
Le client n'a pas laissé de commentaire.SANTIAGO G.
Le client n'a pas laissé de commentaire.Josh F. | Expérience générale
Maybe just improve the vehicle in/out cleanness. Windshield, windows and mirrors.ROBERTO L.
Le client n'a pas laissé de commentaire.Robin V.
Le client n'a pas laissé de commentaire.Yvonne B.
Le client n'a pas laissé de commentaire.VENKATESH B.
Le client n'a pas laissé de commentaire.Stefanie Z. | Premières impressions
Le client n'a pas laissé de commentaire.CECILIA A.
No commentsVICTOR M. | Premières impressions
Le client n'a pas laissé de commentaire.JEANNIE Z.
Need easier website to manage when returning trucks.CHRISTOPHER F.
Have the proper equipment requested available?Miguel T.
Le client n'a pas laissé de commentaire.CARLOS R.
Le client n'a pas laissé de commentaire.Edgar V. | Premières impressions
Employees are useless and no helpMAYRA V. | Expérience générale
Customer service is horrible in this facility no help from employees. All employees look miserable and look like they do not want to be there. With employees like that makes me not want to do business there againEnrique T. | Expérience générale
Le client n'a pas laissé de commentaire.MIGUEL T.
Le client n'a pas laissé de commentaire.RIGOBERTO B.
Le client n'a pas laissé de commentaire.Angelika P. | Expérience générale
Le client n'a pas laissé de commentaire.Jose V.
Le client n'a pas laissé de commentaire.Scott S. | Expérience générale
Le client n'a pas laissé de commentaire.JORGE G.
Le client n'a pas laissé de commentaire.Patricia G. | Expérience générale
Le client n'a pas laissé de commentaire.Gabino C.
Le client n'a pas laissé de commentaire.Gerry S.
Le client n'a pas laissé de commentaire.Rodolfo R L.
Le client n'a pas laissé de commentaire.LUIS L.
Le client n'a pas laissé de commentaire.DAVID L.
Best customer service the guy outside. I rent often this guy beat allRAUL G.
Le client n'a pas laissé de commentaire.JOSEFINA R. | Premières impressions
Nothing. Everything was perfectLUIS O.
too many queen bees and not enough worker bees. too many bosses. im an nco and see it right off. beware pilgrim. LDERSHIP.Todd G. | Online Move In
The employees had no clue how to instruct the client on how to use a Dolly.LINDA A.
Le client n'a pas laissé de commentaire.Jeffery S.
Le client n'a pas laissé de commentaire.MARY S M.
Rates where double in this location compared to other cities 4 to 10 hours away. Hopefully they can work on the prices.JESUS S.
PÃ©sima atencionSERGIO B.
One employee didn't know what he was doing but another employee stepped in and was very helpfulEMMANUEL F.
Le client n'a pas laissé de commentaire.Zenaida M.
Clean the windows and wash at least the front of the truck.RANDAL G.
When I arrived the person that attended to me was rather short/rude. I asked where I was to put the trailer and instead of acknowledging me at all he just seemed to ignore me and process paperwork on his mobile device. Then asked me if I knew how to reverse because it needed to be parked. I tried to remain polite but the guy was rude and it really annoyed me. Seemed like he had a bad day and ultimately I paid for it.daniel S.
The app itself didn't work well for me. I was not able to upload the photoALFREDO C.
The staff at this location is rude and it’s hard to find people to help during store hours.david g. | Expérience générale
Le client n'a pas laissé de commentaire.Jose M.
Le client n'a pas laissé de commentaire.Marty C.
Le client n'a pas laissé de commentaire.MARIANO B.
We had problems to returning the equipment because the app didn't work that timeJOSE M.
Customer service was excellent. Very kind and helpful. Will recommend this establishment. Thank you . Kimberly DaleKimberly D.
Le client n'a pas laissé de commentaire.FELIX R.
Le client n'a pas laissé de commentaire.MICHAEL R.
The truck had some problems, was made aware of before taking so no fault, but truck need to be retired.JOHN C.
These people move with a purpose, more so than some other uhaul places. Highly recommended. If things take an extra 3 minutes its because they are making sure everything is ok. I've travelled all over the u.s. for the past 20 years in the army. Some are better than others and this is definintly a better experience than most.Todd G.
Location and employees were awesome. Steering was terrible. The entire 4hr drive the cab shook and was uncomfortable. The passenger was shaking in seat the entire ride.Daniel F.
Nothing! It was a perfect experienceDAVID R.
Le client n'a pas laissé de commentaire.Susana H. | Premières impressions
Le client n'a pas laissé de commentaire.DENNIS B.
I like the place and the security.jose l. | Premières impressions
Everything ok and nothing to complain about . MerciMARIANO B.
This was the worst experience ever. Uhaul is the worst!!Ana P.
Excellent customer serviceDANIEL F.
The overall experience was good, but the truck was difficult to turn on you had to wiggle the key for it to turn on...the app was horrible. My rental was not on my profile, was on the phone with reps for about 2 hours until it was finally fixed and when was ready to turn the truck back in the app would not accept my first pictures. Very frustrating!Nancy W.
Le client n'a pas laissé de commentaire.jose R.
Le client n'a pas laissé de commentaire.SAIRA M.
Le client n'a pas laissé de commentaire.SAN JUANA A.
Le client n'a pas laissé de commentaire.edward r. | Premières impressions
Fast and friendly serviceTRACY A. | Premières impressions
Nada todo esta perfectoLUIS S.
Le client n'a pas laissé de commentaire.Marty C.
Le client n'a pas laissé de commentaire.IDA Z.
Under Covid circumstances you all did a fantastic jobLEE L.
Le client n'a pas laissé de commentaire.LUIS S.
Better answers for roadside assistanceMARIANO B.
Have more gas in the tank.MARY L.
Le client n'a pas laissé de commentaire.frances I.
Le client n'a pas laissé de commentaire.Edward W.
Le client n'a pas laissé de commentaire.LUIS G.
Le client n'a pas laissé de commentaire.Stefanie Z. | Premières impressions
Le client n'a pas laissé de commentaire.Alma G. | Premières impressions
Alarm needs to be fixed. It randomly went off like 10 times while we were unloading. Scared my daughter. Other than that it was fine. Please fix that situation.MELVIN R. | Premières impressions
I loved this place!Joe Z.
Le client n'a pas laissé de commentaire.Laura F. | Online Move In
Le client n'a pas laissé de commentaire.LUIS S. | Premières impressions
There were not enough employees to take care of the customer's needs in a timely manner. They worked as fast as they could, however there were extremely long wait times to receive service.Karen C. | Premières impressions
Nice people working there!Lyubov M. | Premières impressions
Excellent service à la clientèle.sanjuana v. | Premières impressions
La chica que me atendió fue muy amable y de gran ayuda.Carlos R. | Premières impressions
Just rented and have not moved in yet so not truly able to comment. The office and grounds are in good condition. Staff is friendly and helpful.JULES F. | Premières impressions
Needs more carts to help speed loading up the storageJohn W. | Premières impressions
I'm only rating my experience as average because of my experience with a couple your employees. When I went to rent my truck and storage space in the morning, the employee who helped me was very professional, polite and helpful. However, when I returned a few hours later to unload the truck there were two younger men on staff and while neither one was particularly pleasing to work with, there was one who was extremely rude and unfortunately, this is the second time I've had this experience with this same employee. I had gone in a week or so earlier to inquire about pricing and this same young man was very impolite. It's unfortunate really because if not for this one employee I would've had much better things to say about this UHaul location.DONALD M. | Premières impressions
Avery thing went well didn't take long at all but would be nice to have someone at the front desk .MARIA DELCARMEN B. | Premières impressions
I like the place it’s very clean the only thing that’s missing inside of the storage is a light but other than that we love it it’s clean it smells nice do you only thing is like I said there’s no light inside the storage the roomsrosa h. | Premières impressions
I loved all the process had awesome communication with customer service. I ran into a couple of problem and they fixed them right away. The only thing was that I did not get a detailed receipt. I would like one.Claudia R. | Online Move In
Le client n'a pas laissé de commentaire.Angelika P. | Premières impressions
There was a bit of a wait to be seen but I could see that the employees were working with a balance of care and urgencyMichael E. | Premières impressions
Le client n'a pas laissé de commentaire.GLORIA S. | Premières impressions
Le client n'a pas laissé de commentaire.KENT W. | Premières impressions
Great customer service when I arrived from my long drive Anthony was very helpful and took his time on explaining everything to me very patient and understanding. I would definitely recommend this facility to my family and friends excellent customer service Maria L. | Premières impressions
Le client n'a pas laissé de commentaire.Maria R. | Premières impressions
I was very, very impressed with the organization and cleanliness of this facility. It is squeaky clean, temps are well maintained, staff is awesome. Everything about this facility has exceeded my expectations.Irene L. | Online Move In
Le client n'a pas laissé de commentaire.Maria S. | Online Move In
Great customer service, staff took the time to answer questions and show us the establishment.Domingo D. | Premières impressions
It took longer than necessary to get the storage unit. About 3 out of the 4 employees on duty were chit chatting or on their phones. People in line were upset having to wait till they looked away from their phones. Even though they saw the long line they stepped in and out without worry about their customers.Sandra S. | Premières impressions
One of the 3 storage Rooms had lock on it couldn't move stuff into and i had told person upfront (woman) that we needed 24 hour access she didnt add that so when we drove from san Antonio tx to Brownsville tx we could not get into storage to unload so we had to spend money on a hotel room. So disappointingWillis H. | Online Move In
It was a good experience.Jose R. | Premières impressions
Le client n'a pas laissé de commentaire.Alexis C. | Premières impressions
Nomas no me ha llegado la respuesta si me van a reembolsar por entregar el camión un día antes de su vencimientoJesus R. | Premières impressions
Very patient employee.Melissa I. | Premières impressions
Jackie, Thank you for ur help. The staff was very helpful also.MARY J. | Premières impressions
Le client n'a pas laissé de commentaire.luis n. | Premières impressions
Le client n'a pas laissé de commentaire.Ron R. | Premières impressions
Le client n'a pas laissé de commentaire.jacqueline g. | Premières impressions
Le client n'a pas laissé de commentaire.Kendra s. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel Y. | Online Move In
Well the only thing needed is to explain more how to check our after hours. It's very hardLAURA G. | Premières impressions
Excellent customer service & I will reccommend UHaul to my family & friends.blanca h. | Premières impressions
Great customer service!dalila r. | Premières impressions
Jacob was very helpful.rosie l. | Premières impressions
All around great service. I love it. It's a great system with many options offered by well trained young people who professionally cover everything for renters moving in. Thank you^!^ God bless U All!LUIS G. | Premières impressions
Friendly staff and lots of carts avalable to move furniture.Alfonso G. | Premières impressions
Attentive service, little waiting time, answer all my questions, drop off box is a great option, place is clean.Oscar L. | Premières impressions
Loved the storage and moving carts Excellent staff too very helpfulGuadalupe G. | Premières impressions
Great customer service!!!Emily G. | Premières impressions
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