Customer Reviews for U-Haul Moving & Storage of 13th Ave

2 085 évaluations

4901 13th Ave S   Fargo, ND 58103
(Between Lowe's & Sam's Club)

(701) 205-3260

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(701) 205-3260

4901 13th Ave S
Fargo, ND 58103
(Between Lowe's & Sam's Club)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

I just needed access to my U-Boxes to rearrange things. Robbi is always accommodating and she and Lynn were very helpful. They had all 3 boxes out and ready ahead of time. I really enjoy working with this location. Merci!

Kevin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

santos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie U. 
Évaluation :
5

Great service!

Shawn S. 
Évaluation :
5

I was completely satisfied! Definitely be back!

JIM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WTodd H. 
Évaluation :
5

Great job, the trailer was very clean, staff showed me how to hook up, and service was fast Trailer had excellent suspension and handling. Despite long distance iver bumpy roads and a lot of glass items that were minimally protected, no glass or other fragile items broke.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura D. 
Évaluation :
3

Staff charging cards without permission, yelling at customer over phone, lack of understanding

Jessica G.  |  Expérience générale 
Évaluation :
5

Could have been washed out on the inside.

Dale W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam L. 
Évaluation :
2

Reserved uhaul and storage got to place got uhaul truck then was told only had smaller storage then had to rent 2 more units to fit my belongings I could have been told when reserving I spent rediculous amount of money I could not afford wish I was told ahead of time and had to swear out and clean storage before I could put my stuff in it

Tamara N. 
Évaluation :
5

The staff person was helpful but could be a little more outgoing in the customer service sense. But, he was still helpful and was not rude or anything. The store was clean and the parking lot looked nice, better than the other UHAUL location in town, which looks a little run down. Renting the trailer online and entering everything took quite a while and required a lot of information.

Philip S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLYDE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD N. 
Évaluation :
4

The first locker I was assigned to had stuff in it. It was 730pm when I started moving my stuff in and realized their was stuff in it. The after hours number I called assigned me a new one within 10 mins. Thanks for the speedy fix.

Jessica J.  |  Premières impressions 
Évaluation :
5

All went well

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
5

The exterior and interior windows were filthy and marked up with wat looked finger prints or something and hard to see out of when the sun hit it...I was nosy the ashtray was dirty didn't know you could smoke in rentals

Peggy H. 
Évaluation :
1

Truck was not available when we asked for it. It was requested at 7 am in grand forks, ND then it was pushed back to 9 at Fargo, ND which is an hour away. When we got to Fargo it was pushed back to 1:30pm. We had movers just sitting and waiting for the truck for hours that we had to pay them for. I'm super disgusted about this. This move cost me a tremendous amount of money because uhaul couldn't get me the equipment I needed, when I needed it. If I had known that it would be in Fargo at 1:30, I would have hired my movers for 3:00 pm instead of 7 am. The truck wasn't in the greatest shape. It was a very rough ride and I got out to check if there was a flat tire several times in the one hour trip.

carlyss N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stormy V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan P. 
Évaluation :
5

Awesome as always. 4th time renting from U Haul and will next time I need to move. Super easy!

Kody P. 
Évaluation :
5

More staff should be better trained.

Jill S. 
Évaluation :
5

Staff were very helpful.

Mark S. 
Évaluation :
3

I reserved at different location and was notified a day before that I would need to pick at this location. This added an additional 16 miles to my rental plus fuel to a truck that burned 7 gallons of fuel for roughly 25 miles. The staff was very pleasant but rather unhelpful when I expressed dissatisfaction with the truck. The trucks brakes did not work well. They would not engage when first applied and then grab very aggressively. The air conditioning stopped working 1/2 hour after pick up. As I said, staff was very pleasant but were dismissive when I mentioned mechanical issues.

TIM S. 
Évaluation :
5

Best Uhaul location in Fargo

Julian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

I showed up early. And they got me going right away. Merci.

Roger M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger T D. 
Évaluation :
5

The gentlemen that were working when I picked up my equipment were very friendly and knowledgeable.

Jill S. 
Évaluation :
5

The service and vehicle was cleaned and good. But I have not approved for payment as I had queries. But without approval U-Haul charged my card.

LOHITH CHOWDARY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coretta B.  |  Expérience générale 
Évaluation :
5

Leah's the best

john b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cathrine s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel R.  |  Premières impressions 
Évaluation :
5

Leah was great and worked with us and satisfied all our expectations.

daryl l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Everything went very smooth. I am very satisfied with the service.

Faris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
3

I was not happy that I was given a pickup location within a mile of where I live on east side of Moorhead and then I got a text one hour before my pickup time and had to drive 9 miles to another location through rush hour traffic on interstate to pick up truck. Then had to drive back the 9 miles in the truck during the same rush hour traffic. Why even have pick up locations in Moorhead when don't have the trucks available??

Lori P. 
Évaluation :
5

Brand new truck

Vincent T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vicki Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darci G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anika F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Friendly staff, Leah was great.

daryl L. 
Évaluation :
5

The drop off was so easy!!! Couldn't have asked for a better experience.

Erik H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadia N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angel R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregg O. 
Évaluation :
5

Staff were helpful and friendly. Pick up and drop off was easy and quick.

Jennifer S. 
Évaluation :
4

S.O.

chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexius B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mike E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick L. 
Évaluation :
3

My fuel level wasn't marked correctly when I got it but it was fix in the internet to check out

Edgar S. 
Évaluation :
5

everything went great. Thank you!

Jennifer O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacey S. 
Évaluation :
5

Don't know

joey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon U. 
Évaluation :
1

WOW. I wish I would've looked at the reviews of this location before going here. I deeply deeply regret it. I'll just write the email I sent to their corporate office below: Hi there, I've called and been on the phone with what seems like a thousand people from corporate and no one can seem to give me an answer. Every response is “I'm not in charge of refunds” but I'm not directed to who is. I had a hitch installed at the end of April, and then scheduled a trailer to use on May 20th. Both of these were at your 13th St location in Fargo, North Dakota. I'm in the process of moving from Fargo, North Dakota to Schenectady, NY. The trailer was scheduled for noon on Friday, May 20th. We showed up to get it hooked up to my hitch, but there was an issue with the brake lights and blinkers on the trailer. It wasn't a problem and my boyfriend and I waited for what we were told would be “a few minutes” for their hitch guy to show up. We waited a half hour, so I had my boyfriend ask if we could try a different trailer to see if it was possibly the trailer and not my car. It didn't work on the other trailer either. After that we asked how long it'd be until he showed and we got a whole story about how he has to take Ubers everywhere? (Not very professional to show up late, but also to tell customers that your ONE guy who is supposedly knowledgeable on hitches shows up late regularly because of whatever reasons? Definitely poor customer service.) We ended up leaving and told them to call me when he got in, which wasn't until 2:15. My mom took my car in to figure out what was going on, and I didn't get my car back until 6am on Saturday, May 21st. (This is on May 20th) After we finally got the Uhaul at 5, we were told the issue was fixed and the wiring was working with the lights. When we pulled up to my apartment with the Uhaul, surprise - blinkers worked, the brakes didn't. So my mom took the uhaul back to your 13th St location, where they had my car until 6 am the following day (we wanted to leave by then to get to NY in time). So we had to hook up the Uhaul and test everything out ourselves, because again, your installer doesn't know what he's doing. While we did just take the uhaul and load it up without a car there, we didn't get the uhaul until 5 on Friday. 5 hours after the originally scheduled and confirmed time. Turns out it was an issue with how the guy installed the hitch, which they tried telling me wasn't at that same location (it was). And the same guy had to work to try to fix what he did wrong. On top of all of this, when I tried calling them to get an estimated time on Friday of when my car would be ready, the guy on the phone (Jordan) refused to give me answers and when I asked if he could ask the guy who was working on my car, he interrupted my question and threw me on hold. Remember how my mom stayed at your uhaul location all day? Yeah, so she heard Jordan say “fuck you, fuck you” twice when he slammed the phone down from talking to me. My mom let him know that if he wanted to say “fuck you” to someone, to make sure it's not someone's daughter who is right in front of him. He walked out and didn't say anything to my mom, no apology NOTHING. I had my mom take a picture of him, because this is completely ridiculous. YOU guys messed up, because your installer is clearly incapable of doing his job. YOUR employees who are supposed to treat customers with respect treated us like complete garbage. Because of all of these issues, I want a full refund. This experience has been nothing but terrible. I'm so incredibly disappointed that a company runs this way and treats people the way I was treated. While I can understand things happen, ALL of this was avoidable had your team been competent.

Kayley K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany C. 
Évaluation :
4

Need more employees to keep up. I know it's difficult to get help.

Chris C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryce P. 
Évaluation :
5

Nothing I can think about for now. You did excellent. You have great customer service. I was very much satisfied.

EVELYN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hussain A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
5

Make sure it's clean when given back, so the next family doesn't have to clean it.

priscila U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamiran B. 
Évaluation :
5

Wonderful customer service by Leah when I picked up the trailer and the gentleman who took the trailer off my truck. It was a stressful day and those two made it easy. I know how hard it is to find good employees these days. These 2 are top notch.

Tammy O. 
Évaluation :
5

Everything went very smooth. I visited the location in advance to make reservation because the online reservation process does NOT work smoothly. Slow, not user friendly. Overall however, a good experience.

brad A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
5

The check-in and check-out process were very smooth. You did a nice job.

Tony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorren Z. 
Évaluation :
1

In my city I usually go to the location on 52nd Ave and veterans. This time around I had to use the 13th Ave location because they were the only ones with the trailer in stock. I arrived and immediately upon arrival I was greeted by cars flying all around the parking lot, a completely backed up return line and employees no where to be found. I eventually after a long wait got my trailer that I reserved a day before, and it had the most of lights not working, the employee just told me to go ahead and I went a long, after multiple glitches in the trailer lights ( that' on my pick up I knew worked because I got a trailer the week before with no problems) also the trailer was not secured in the truck why so ever. I decided to say I'll fix it myself and move on no harm no foul. The next day I was running about 15 minutes behind schedule, so I wanted to call way ahead of time to let them know. I WAITED ON A PHONE LINE FOR OVER AN HOUR JUST TO SPEAK TO A GERY RUDE/ AGGRESSIVE WOMEN WHO TRIED TO ARGUE WITH ME ABOUT MY RETURN TIME THAT I HAD A CONTRACT FOR. after I arrived I had 2 men scoff at my wife as I pulled into the return lane. I asked him if everything was alright and he replied “last name please” with a blank face and slammed the trailer onto the ground. I work construction I deal with attitudes, heavy objects and way more then these people could even comprehend and still treat people around me with respect. The 13th Ave u haul in Fargo ND overall I would rate a 1/10 and would not go back ever again. The disrespect, the un-maintained equipment, and the employees have made me completely turn my head toward the company as a whole and I won't be back. As a 4-5 year frequent customer at the other location. I was even told as I did my return if I have complaints “talk to corporate, I've got nothing for you”

Austin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jeff O. 
Évaluation :
5

Raymond was both friendly and helpful when I picked up the trailer Went out of his way to ensure I had working taillights in h

Charles C. 
Évaluation :
5

Fix printer

william R. 
Évaluation :
5

I accidentally made a reservation for another location in town, but they were very accommodating and found a vehicle for me to use at their location ....excellent experience

David C. 
Évaluation :
4

The van was a bit dirty... but I'm only saying something because this thing asked really I didn't care it was a nice .group of people there ots a very nice location and convenient for needed.. they even remembered is from 7mtus ago... Wow they also

leah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica G. 
Évaluation :
1

Change the locations of the ratchet strap holders. The dolly I had ripped off my front bumper when I tried to back it off the trailer, than when I got to the drop off and explained it to the guy he pretty much said sucks to be you.

chad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas H. 
Évaluation :
4

Not change the reservation made a month in advance three times, adding 20 miles to the day. Or at least reimburse some mileage when you do so. What should have been 15 or less miles turned into over 30.

Kristy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F. 
Évaluation :
5

say hello to "boss"

Timothy D. 
Évaluation :
5

Greeted you without having to search for a person to return vehicle. Courteous and very accommodating. Asked if we had any problems on our trip, and thanked us.

WARREN B. 
Évaluation :
1

Customer service (Leah) was absolutely horrible, rude and very unprofessional. I was shocked!!!! And it was all uncalled for.

Lynette K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
5

Quick and easy drop off. Even under a tent to stay dry. Very easy

Bruce V. 
Évaluation :
5

Robbi is the very best at what she does. She's professional, courteous, conscientious, and above all cares about the customer and goes above and beyond to accommodate their needs. I am so grateful to her for her advice and assistance!

Theresa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

franky g.  |  Expérience générale 
Évaluation :
5

Well accommodateable appreciate the service

Cherry S.  |  Premières impressions 
Évaluation :
5

Very clean and the staff was very helpful and friendly when I called. I felt like my stuff was very safe because it is an indoor, locked system. thank you

Thomas L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy W.  |  Expérience générale 
Évaluation :
5

Very nice facility and staff very helpful

richard o.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE G.  |  Expérience générale 
Évaluation :
5

Awesome experience, staff was very knowledgeable and very helpful.

Dennis D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernard a.  |  Expérience générale 
Évaluation :
5

Unit is clean, security appears to be a high-priority, staff was very friendly and fun to talk with, and the rates are affordable.

Buster S.  |  Premières impressions 
Évaluation :
1

The was a young men so disrespectful and Racist I was getting the storage unit and the truck he told me to stop using my phone it like I was her child he told me because I’m still using my phone he’s not going to be able to rent me a truck and the unit I can’t recommend this location to anyone

Nadege B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RODNEY A.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful. What a joy of experience.

JENNIFER P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evan T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENTON H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danelle O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doreen O.  |  Premières impressions 
Évaluation :
5

Appreciated being able to drive inside through the big garage doors and load/unload out of the weather and with good lighting. The carts were sturdy and rolled easily. Overall, the facility is top-notch.

KENDALL N.  |  Expérience générale 
Évaluation :
4

I had 24 hr access until the very day I opened my 2nd storage unit and they cut everyone off at 10p. It was difficult maintaining everything until I regained my 24 access again. My online account access closed and I lost ability to control my online payments. At that point I found an apartment and started the renting process again and terminated my storage services. It was a very clean facility and convenient especially in the winter months. I will utilize Uhaul storage in the future when necessary. It was a challenge when there were a few late payments and I was locked out from my unit. When they opened it it was not just them removing the additional locks from the unit but they needed to restore the passcodes. This process held me back from getting into my unit when I had moving help with me. And the after hours couldn't help with this. I think in our day and age this is something that can be done very easily from a remote location. Merci

Corinth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie H.  |  Premières impressions 
Évaluation :
4

Employees need better training, Especially when it comes to listening to the customer. Very disappointing.

JENNIFER P.  |  Expérience générale 
Évaluation :
5

The person that set me up with my storage locker was fantastic! They were very thorough and took time to ensure everything met my company's needs in the contract.

Brian L.  |  Premières impressions 
Évaluation :
1

I don't ever plan on using this company again! I have used Uhaul many times spending thousands of dollars, customer service is pitiful! NEVER again!

TIMOTHY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

North Central S.  |  Premières impressions 
Évaluation :
5

This was the most pleasant move I have been through. This U-Haul facility is amazingly clean and well taken care of. I would use them again, If I had to move back to Fargo.

james p.  |  Expérience générale 
Évaluation :
4

Only bad thing was the fact that the restrooms were still out of order. Other then that everything was great.

kimberly h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAILEY B.  |  Expérience générale 
Évaluation :
4

Just to let you know we really enjoyed the starch units they were well cleaned And they were well lit It was a very nice facility we enjoyed our stay with you guys

Cindy K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Londell G.  |  Expérience générale 
Évaluation :
4

Great Job

patricia m.  |  Expérience générale 
Évaluation :
5

Need to communicate how to end storage unit.

Jodi R.  |  Expérience générale 
Évaluation :
5

Leah and all of her employees were very helpful!

Jason I.  |  Expérience générale 
Évaluation :
5

Wasn't to happy that we paid a full month of rent and was there only half of the month and kinda felt that we should have gotten some of our money back. If this the cases can take business elsewhere. Since i do a lot business with uhaul

james b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T.  |  Expérience générale 
Évaluation :
2

The renting process online was seemingly smooth, when I upgraded the size of the unit in store, it seemed my payment wasn’t processed the 1st time, kind of annoying but not a big deal, I rented the unit towards the end of the day, so I didn’t get a chance to come back and put a lock on my unit since they close at 1, so night manager locked it (Which I appreciate the extra care) but, it took them 3 days to remove the lock from my unit for different reasons like incorrect code, no one was available to unlock it, they needed to call a locksmith, they were busy and they just simply forgot… so I didn’t have access to the unit for almost 3 full days and I had to postpone a trip out of town.

Eve B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catharine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAILEY B.  |  Premières impressions 
Évaluation :
5

company charter

nick g.  |  Premières impressions 
Évaluation :
5

Thanks to all the staff; they were cheerful, helpful, gave clear directions and made sure we understood what to do at every step in the process. Having that month of storage as we moved to a new state was so important fir a less stressful move. From renting the truck to taking the final boxes out of storage it all went well- even when things didn't go exactly as I hoped with the move itself. I recommend UHaul without hesitation!

CHRISTA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi R.  |  Premières impressions 
Évaluation :
5

Like that totally online

Nicholas Y.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT Y.  |  Expérience générale 
Évaluation :
4

Lights need to be available in individual storage rooms. Hallways was bright but not enough light to see inside of your storage unit.

valerie b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily J.  |  Expérience générale 
Évaluation :
5

This is the most professional team I have ever seen, and their facility is the best there is! The staff there are all extremely helpful, knowledgeable, courteous, and absolutely professional! I'd like to give a special shout out to Jordan! He is the best of the best! And everybody working at this facility is a star in their own right! The facility is squeaky clean and more secure than the SuperMax! I recommend this facility without hesitation! I will always be a loyal customer to this facility!

EDWIN M.  |  Expérience générale 
Évaluation :
5

very clean, easy access. very friendly and helpful!

william w.  |  Premières impressions 
Évaluation :
5

Staff very helpful and friendly.

daryl l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cetieva M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD E.  |  Expérience générale 
Évaluation :
5

Although a little confusion with the online check-in, everything went smoothly at the storage facility on 13th Ave. Everyone was very helpful and I was impressed with the cleanliness of the building and units.

Cathy R O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana P.  |  Expérience générale 
Évaluation :
5

I'm very pleased and actually impressed at the whole process, plus the cleanliness of the unit/building. I cannot tell you how much that means to me, having always ran into issues with storage places. Vous en aurez pour votre argent! Ha!

Andrea E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER K.  |  Expérience générale 
Évaluation :
4

Great facility. Helpful personnel and a very clean storage area.

ANTHONY C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerame M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Expérience générale 
Évaluation :
5

Very satisfying experience!!

cheryl w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY L.  |  Expérience générale 
Évaluation :
5

The lady that helped me and my wife was super friendly. Clean facility, very cool inside, would highly recommend to a friend.

Aaron T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline F.  |  Expérience générale 
Évaluation :
5

I was met with great service! So helpful. Made sure I was getting exactly what I needed as a first time renter.

Ellen S.  |  Premières impressions 
Évaluation :
5

These ladies saved me from a very difficult moving situation. They really cared about getting us taken care of, being helpful with options, and honestly caring about my situation. It was a refreshing experience that helped me get through a very trying day.

MICHELE W.  |  Premières impressions 
Évaluation :
5

Super courtesy , knowledgeable and friendly associate ever at a uha !!

Nancy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave A.  |  Premières impressions 
Évaluation :
1

We received a free month of storage with a rental of a Uhaul. I had emailed them regarding the charge for the next month, since the paperwork stated that they would be using an ACH. They never emailed me back and I received 2 late fees on my account, which caused my storage to also be locked by them. I received a phone call 3 weeks later saying they would remove the fees from my account if I paid them that day. I was furious when I found out that they had tried to charge my mother's credit card, the payment used for the uhaul rental the previous month. We did not agree to have this account charged and I told Shawn, management, that it was not ethical to charge a card without the owner's permission and asked why they waited 3 weeks to call and not reply to the emails. They apologized and then took my payment, but my storage room remained locked for a day and a half with their lock so I was unable to access it. I called and asked why this was and the person who answered said that it was his manager's fault and asked if I made the payment online. When I came in to close my storage I also had to wait over 20 minutes because the same guy left the other employee by himself at closing with a line of customers. This was by far the worst experience I've had with moving moving storage. I will not be doing business with Uhaul in the future.

Lindsay F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayla F.  |  Premières impressions 
Évaluation :
5

I wish i could store my motorcycle in it... there would be plenty if room to fit it in the elevator and down the hallways. And i couldve laid down plastic for preventative measures against oil leakage.

KEENAN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannon D.  |  Expérience générale 
Évaluation :
5

No problems. Very satisfied with the facilities, especially glad to have the indoor unloading area, it was VERY hot outside that afternoon. Haven't revisited our unit since the first "storage" day, but it shouldn't be a problem when we do. Glad to have the anytime access.

william k.  |  Premières impressions 
Évaluation :
5

Really appreciated the indoor loading/unloading area, the carts, and the elevator. The convenience of creating a reservation online and having a lock already placed in my unit was also appreciated.

Shayleigh O.  |  Premières impressions 
Évaluation :
5

Leah rocks!! I have rented a truck twice from this location and both times I was short in my estimate for how long I would need the truck. Leah was totally super awesome both times and took really good care of me. I got all my fun fun moving done and on top of it she made the parts she could very painless. I totally recommend coming here for any service they offer.

tyler a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa s.  |  Premières impressions 
Évaluation :
5

Staff at storage facility was very helpful and friendly. Keep up great job!!

ANTHONY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Premières impressions 
Évaluation :
5

Staff in Fargo went Above and beyond to help me.

Charity W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT R.  |  Premières impressions 
Évaluation :
3

The unit was pretty gross and had a full rat trap.

RYAN P.  |  Premières impressions 
Évaluation :
4

The constant emails nagging me to submit a review was less than pleasant. I get enough of that at home, I don't need it from my storage facility, too.

John S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey G.  |  Premières impressions 
Évaluation :
5

Everyone is so nice and polite very helpful and I answered all the questions that I had I do have to say that the 13th Avenue U-Haul employees are very kind and helpful you don't find that everyday so thank you for everything that you guys do keep up the good job and I tell my friends and family and I send them your way when they need storage

TACINCA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhongkai Z.  |  Expérience générale 
Évaluation :
5

I was very happy with the Service, I'd definitely recommend them to anyone. I'd like to be considered for a job offer, going to speak with tge manager when I get there today

HAROLD L.  |  Premières impressions 
Évaluation :
5

Fabulous....great site and staff

kim j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C.  |  Premières impressions 
Évaluation :
5

Clean store, friendly service, professional staff, and always very helpful.

Kelly P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy M.  |  Premières impressions 
Évaluation :
5

Having the moving carts was a big help

Dave B.  |  Premières impressions 
Évaluation :
3

The lady checking us out was in a hurry and couldn't answer our questions.

KENNETH J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAWNYA C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chelsi D.  |  Expérience générale 
Évaluation :
4

Everyone was friendly and helpful.

Karl S.  |  Expérience générale 
Évaluation :