Customer Reviews for U-Haul Moving & Storage of 13th Ave

2 005 évaluations

4901 13th Ave S   Fargo, ND 58103
(Between Lowe's & Sam's Club)

(701) 205-3260

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(701) 205-3260

4901 13th Ave S
Fargo, ND 58103
(Between Lowe's & Sam's Club)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything went very smooth. I visited the location in advance to make reservation because the online reservation process does NOT work smoothly. Slow, not user friendly. Overall however, a good experience.

brad A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry L. 
Évaluation :
5

The check-in and check-out process were very smooth. You did a nice job.

Tony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorren Z. 
Évaluation :
1

In my city I usually go to the location on 52nd Ave and veterans. This time around I had to use the 13th Ave location because they were the only ones with the trailer in stock. I arrived and immediately upon arrival I was greeted by cars flying all around the parking lot, a completely backed up return line and employees no where to be found. I eventually after a long wait got my trailer that I reserved a day before, and it had the most of lights not working, the employee just told me to go ahead and I went a long, after multiple glitches in the trailer lights ( that' on my pick up I knew worked because I got a trailer the week before with no problems) also the trailer was not secured in the truck why so ever. I decided to say I'll fix it myself and move on no harm no foul. The next day I was running about 15 minutes behind schedule, so I wanted to call way ahead of time to let them know. I WAITED ON A PHONE LINE FOR OVER AN HOUR JUST TO SPEAK TO A GERY RUDE/ AGGRESSIVE WOMEN WHO TRIED TO ARGUE WITH ME ABOUT MY RETURN TIME THAT I HAD A CONTRACT FOR. after I arrived I had 2 men scoff at my wife as I pulled into the return lane. I asked him if everything was alright and he replied “last name please” with a blank face and slammed the trailer onto the ground. I work construction I deal with attitudes, heavy objects and way more then these people could even comprehend and still treat people around me with respect. The 13th Ave u haul in Fargo ND overall I would rate a 1/10 and would not go back ever again. The disrespect, the un-maintained equipment, and the employees have made me completely turn my head toward the company as a whole and I won't be back. As a 4-5 year frequent customer at the other location. I was even told as I did my return if I have complaints “talk to corporate, I've got nothing for you”

Austin B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jeff O. 
Évaluation :
5

Raymond was both friendly and helpful when I picked up the trailer Went out of his way to ensure I had working taillights in h

Charles C. 
Évaluation :
5

Fix printer

william R. 
Évaluation :
5

I accidentally made a reservation for another location in town, but they were very accommodating and found a vehicle for me to use at their location ....excellent experience

David C. 
Évaluation :
4

The van was a bit dirty... but I'm only saying something because this thing asked really I didn't care it was a nice .group of people there ots a very nice location and convenient for needed.. they even remembered is from 7mtus ago... Wow they also

leah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica G. 
Évaluation :
1

Change the locations of the ratchet strap holders. The dolly I had ripped off my front bumper when I tried to back it off the trailer, than when I got to the drop off and explained it to the guy he pretty much said sucks to be you.

chad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas H. 
Évaluation :
4

Not change the reservation made a month in advance three times, adding 20 miles to the day. Or at least reimburse some mileage when you do so. What should have been 15 or less miles turned into over 30.

Kristy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F. 
Évaluation :
5

say hello to "boss"

Timothy D. 
Évaluation :
5

Greeted you without having to search for a person to return vehicle. Courteous and very accommodating. Asked if we had any problems on our trip, and thanked us.

WARREN B. 
Évaluation :
1

Customer service (Leah) was absolutely horrible, rude and very unprofessional. I was shocked!!!! And it was all uncalled for.

Lynette K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P. 
Évaluation :
5

Quick and easy drop off. Even under a tent to stay dry. Very easy

Bruce V. 
Évaluation :
5

Robbi is the very best at what she does. She's professional, courteous, conscientious, and above all cares about the customer and goes above and beyond to accommodate their needs. I am so grateful to her for her advice and assistance!

Theresa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M. 
Évaluation :
5

The Manager was very nice and accommodating. She answered all of my questions with patience even tho it was crazy busy

DANIEL L. 
Évaluation :
2

I was told the fuel was slightly below 1/4 tank, but after leaving the center got a notice that there were 50 miles until empty. Was told that if I filled to a 1/4 tank, I'd be credited $22, yet after putting in $25 worth of gas, was still marked only at 1/8 tank. This was also not the center I requested, which added 10 miles to my cost.

Cindy S. 
Évaluation :
5

The running lights on one side of the trailer needs to be fixed. It was ok for me since I used it in day light hours.

john D. 
Évaluation :
5

Excellent service à la clientèle

Rebecca G. 
Évaluation :
3

Store was closed at pickup. Employee never showed up for work. We were 45 min late in getting our move started. Truck was never swept out from previous renter Truck stalled while driving. Twice before getting to my home which was less than 5 miles away Truck stalled Monday afternoon when we headed to storage. I returned early. Waiting for mileage reimbursement. I called yesterday to make aware. Held twice. The agent who called me back took 18 min to answer and never did come back on phone. I requested to be contacted at 701 430 1538. Come on UHAUL you can do better. Very DISAPPOINTED!!!!! We were not a walk up reservation. The truck was secured in person in advance.

HAROLD U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynette M. 
Évaluation :
5

I don't understand the gas charge I got for my rental. Contract: 20006599. I drove 20 miles and added 4 gallons right before drop off. I still got charged to 2 more gallons.

Eric W. 
Évaluation :
1

The truck smelled like cigarettes and I was charged an additional $8 for my rental even though I filled the tank to half as instructed.

Krista L. 
Évaluation :
3

The lady at the front told me if I bring the truck back where she circled on the sheet I could get 35 off my bill when I return it. I had it almost a half quarter more than the line and the gentleman at the front desk only gave me 15 back. I was not happy with his customer service. I was told one thing and then disappointed upon the return.

Molly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney B. 
Évaluation :
3

No employees

lonnie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett R. 
Évaluation :
5

Staff was very courteous and helpful!

Quincy B. 
Évaluation :
2

Leah was awful. We were being helped by another employee, and she kept interjecting and even though the other employee didn't need any help. She missed portions of the conversation but kept interjecting and was unbelievably rude. I will never go back and likely never use U-Haul again because of her. The other employee was very good.

DYLAN L. 
Évaluation :
5

Vacuum under the seats. I didn't have a vacuum or I would have done it.

mary A. 
Évaluation :
5

I have used this location in the past and they always provide fast courteous service.

MICHAEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie L. 
Évaluation :
5

I got charged for an extra 5 miles of moving fee, I took a picture of the odometer before leaving the U-Haul lot 104047 was the mileage. When I looked at my bill afterwards the company had the mileage at 104042. So they wrote down the wrong start mileage. But I have proof on my phone as to where it was before starting out. Other than that it was a good experience

Maliwan S. 
Évaluation :
3

I was quoted a much lower rate and was charged 5x that! It blew my mind! I am very unsatisfied!!!!

Heather H. 
Évaluation :
5

The gentleman who checked me in when I returned the trailer demonstrated resourcefulness in solving problems. There was a cold wind, we were both freezing, the safety chain was jammed and he calmly figured out a way to fix it. He also shows professionalism when I deal with him at the indoor rental counter. A good man and great asset to UHaul!

DEAN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd F. 
Évaluation :
1

Train the Manager and assist manager to talk nice to customers! Don't assume that customers know everything about the rental trucks and the storage location!

KENNETH G. 
Évaluation :
4

Used a car hauler……….strap ratchets needed lubrication, which I did.

MERLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

You need to retire this truck. Motor is shot interior smelled body is dinged everywhere. Gasoline????? Literally drove 21 miles. It used $48 in gas!!!! No idling, just pure road miles. Gas was $ 3,89 per gallon. This thing used a little over 1/2 gal to go 1 mile. Ridiculous.

PAMELA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
5

I have used this location and the service has always been friendly and efficient.

EVERT V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

franky g.  |  Expérience générale 
Évaluation :
5

Well accommodateable appreciate the service

Cherry S.  |  Premières impressions 
Évaluation :
4

This was where I wanted to rent my truck from but wasn't allowed to. These people were helpful with a reported claim on the truck .

Ashley K. 
Évaluation :
5

Rental vehicle did not have AC. Renting from North Dakota, this wasn't a problem for most of my trip until I reached Nevada. Also no bluetooth and usb dock. Time to update the technology in the vehicles.

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALLAS L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY K. 
Évaluation :
4

It would be nice if the trucks get washed from time to time, esp the windows. They tend to get pretty mucky this time of the year when the snow melts and are not the best to see out of the driver and passenger windows.

Braden K. 
Évaluation :
5

Top notch customer service, by far the best I've ever experienced and I've been all over the states

BRANDON A. 
Évaluation :
2

I had originally booked it at the Veterans location. Arrived, started getting processed and then asked to go to the 13th location which was out of my way. Although, I know things happen, Very frustrating. (There was one of what I needed outside but, maybe already reserved, broke down or something). That just made me more upset. No explanation was given at all

Patricia Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Very clean and the staff was very helpful and friendly when I called. I felt like my stuff was very safe because it is an indoor, locked system. thank you

Thomas L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kuda M. 
Évaluation :
1

Reserved a trailer to move a dresser. Hooked up trailer and wire harness was broken on trailer. So had to use a motorcycle trailer as they didn't have another one like I reserved. And it didn't have as high of sides on it as the one I reserved. I had to lay my dresser on its side instead of being able to leave it upright and got a scratch on it. Don't they check to make sure things are in working order before letting them be reserved?

Trent D. 
Évaluation :
5

Y'all the best and very understanding ! Thanks again for everything!

ETTA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy W.  |  Expérience générale 
Évaluation :
2

Customer service agents were inattentive and aloof. They spoke to me as if they didn't have time. I'm sure they didn't as they were all outside smoking and chatting immediately after treating me like I was taking up their time.

Mila R. 
Évaluation :
3

They had a problem with their computer system, led to a long wait.

Patrick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian O. 
Évaluation :
5

I set up the reservation online and I have a copy of the reservation amount. My husband went to pick up the trailer and the reservation attendant charged me an additional $8 for insurance that I did not agree to but he told my husband that I had check marked it when I made the reservation. It is only $8 but I have proof that did not agree to that at the time of the reservation. other then that everything was great.

JENNIFER L. 
Évaluation :
1

Stop scamming people

Marc Ivan T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

henry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna H. 
Évaluation :
5

First I received a courtesy call because I wasn't there yet and the was told no problem that the truck is there for me.The guys were friendly and greeted me right away! I was out in less than 10 minutes! That was awesome!

Tracie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca D. 
Évaluation :
1

Male employ seemed like he would rather be in mom and dad's basement playing video games. Maybe it's just his personality! Ya!! That's it. Always a great experience with exelent equipment. You guys are the best at what you do. Fine oiled machine.

bill T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
1

I got charged 60$ for fuel when I brought the back with truck exactly the same amount as when I left. Definitely not cool and will be getting my services elsewhere.

dale G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert A. 
Évaluation :
5

Very nice facility and staff very helpful

richard o.  |  Premières impressions 
Évaluation :
4

Quick pickup and drop off. Friendly staff

Kris K. 
Évaluation :
2

Truck was a pig sty, looked as if someone vomited in the interior, plus it stunk like cigarette smoke. Also, when I picked up the equipment, they did not have a dolly for me, even though I RESERVED it....doesn't that mean the equipment should be on site for me? Uhaul sucks, not the first time this has happened to me.

tim P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dalton C. 
Évaluation :
1

This location send a vehicle out for an expected trim of 150 miles with a 1/4 tank of fuel. I filled the tank to 3/4 to ensure I wouldn't be stranded without fuel. i returned the vehicle with 1/2 tank. When I asked for a return or discount on my mileage I was told no. When I asked if I could remove fuel from the tank because they were refusing to reimburse me I was told no. It amounted to $50 worth of fuel that was stolen from me.

DAMIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Z. 
Évaluation :
3

Location was closed and with all the snow build up from the blizzard I couldn't see inside building.

Thomas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

I was very impressed with the person who helped us at the drop-off location. Even though the temperature was only 11 degrees and it was very windy, the U-Haul employee was cheerful and efficient at check-out. She was a model employee. I would definitely recommend this location for people looking to utilize U-Haul in Fargo, ND.

SHAWN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PROFIRIO G. 
Évaluation :
5

The young lady that helped me with my rental was very pleasant and very congenial. Service was fast and very professional. I haven't rented a truck in years and i was very surprised at how easy it was especially when I brought the truck back. Great people.

EVERT V. 
Évaluation :
5

Friendly customer service

KEVIN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE G.  |  Expérience générale 
Évaluation :
5

Awesome experience, staff was very knowledgeable and very helpful.

Dennis D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernard a.  |  Expérience générale 
Évaluation :
5

Unit is clean, security appears to be a high-priority, staff was very friendly and fun to talk with, and the rates are affordable.

Buster S.  |  Premières impressions 
Évaluation :
1

The was a young men so disrespectful and Racist I was getting the storage unit and the truck he told me to stop using my phone it like I was her child he told me because I’m still using my phone he’s not going to be able to rent me a truck and the unit I can’t recommend this location to anyone

Nadege B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RODNEY A.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful. What a joy of experience.

JENNIFER P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evan T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENTON H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danelle O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

doreen O.  |  Premières impressions 
Évaluation :
5

Appreciated being able to drive inside through the big garage doors and load/unload out of the weather and with good lighting. The carts were sturdy and rolled easily. Overall, the facility is top-notch.

KENDALL N.  |  Expérience générale 
Évaluation :
4

I had 24 hr access until the very day I opened my 2nd storage unit and they cut everyone off at 10p. It was difficult maintaining everything until I regained my 24 access again. My online account access closed and I lost ability to control my online payments. At that point I found an apartment and started the renting process again and terminated my storage services. It was a very clean facility and convenient especially in the winter months. I will utilize Uhaul storage in the future when necessary. It was a challenge when there were a few late payments and I was locked out from my unit. When they opened it it was not just them removing the additional locks from the unit but they needed to restore the passcodes. This process held me back from getting into my unit when I had moving help with me. And the after hours couldn't help with this. I think in our day and age this is something that can be done very easily from a remote location. Merci

Corinth B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie H.  |  Premières impressions 
Évaluation :
4

Employees need better training, Especially when it comes to listening to the customer. Very disappointing.

JENNIFER P.  |  Expérience générale 
Évaluation :
5

The person that set me up with my storage locker was fantastic! They were very thorough and took time to ensure everything met my company's needs in the contract.

Brian L.  |  Premières impressions 
Évaluation :
1

I don't ever plan on using this company again! I have used Uhaul many times spending thousands of dollars, customer service is pitiful! NEVER again!

TIMOTHY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

North Central S.  |  Premières impressions 
Évaluation :
5

This was the most pleasant move I have been through. This U-Haul facility is amazingly clean and well taken care of. I would use them again, If I had to move back to Fargo.

james p.  |  Expérience générale 
Évaluation :
4

Only bad thing was the fact that the restrooms were still out of order. Other then that everything was great.

kimberly h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAILEY B.  |  Expérience générale 
Évaluation :
4

Just to let you know we really enjoyed the starch units they were well cleaned And they were well lit It was a very nice facility we enjoyed our stay with you guys

Cindy K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Londell G.  |  Expérience générale 
Évaluation :
4

Great Job

patricia m.  |  Expérience générale 
Évaluation :
5

Need to communicate how to end storage unit.

Jodi R.  |  Expérience générale 
Évaluation :
5

Leah and all of her employees were very helpful!

Jason I.  |  Expérience générale 
Évaluation :
5

Wasn't to happy that we paid a full month of rent and was there only half of the month and kinda felt that we should have gotten some of our money back. If this the cases can take business elsewhere. Since i do a lot business with uhaul

james b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris T.  |  Expérience générale 
Évaluation :
2

The renting process online was seemingly smooth, when I upgraded the size of the unit in store, it seemed my payment wasn’t processed the 1st time, kind of annoying but not a big deal, I rented the unit towards the end of the day, so I didn’t get a chance to come back and put a lock on my unit since they close at 1, so night manager locked it (Which I appreciate the extra care) but, it took them 3 days to remove the lock from my unit for different reasons like incorrect code, no one was available to unlock it, they needed to call a locksmith, they were busy and they just simply forgot… so I didn’t have access to the unit for almost 3 full days and I had to postpone a trip out of town.

Eve B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catharine S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAILEY B.  |  Premières impressions 
Évaluation :
5

company charter

nick g.  |  Premières impressions 
Évaluation :
5

Thanks to all the staff; they were cheerful, helpful, gave clear directions and made sure we understood what to do at every step in the process. Having that month of storage as we moved to a new state was so important fir a less stressful move. From renting the truck to taking the final boxes out of storage it all went well- even when things didn't go exactly as I hoped with the move itself. I recommend UHaul without hesitation!

CHRISTA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi R.  |  Premières impressions 
Évaluation :
5

Like that totally online

Nicholas Y.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT Y.  |  Expérience générale 
Évaluation :
4

Lights need to be available in individual storage rooms. Hallways was bright but not enough light to see inside of your storage unit.

valerie b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily J.  |  Expérience générale 
Évaluation :
5

This is the most professional team I have ever seen, and their facility is the best there is! The staff there are all extremely helpful, knowledgeable, courteous, and absolutely professional! I'd like to give a special shout out to Jordan! He is the best of the best! And everybody working at this facility is a star in their own right! The facility is squeaky clean and more secure than the SuperMax! I recommend this facility without hesitation! I will always be a loyal customer to this facility!

EDWIN M.  |  Expérience générale 
Évaluation :
5

very clean, easy access. very friendly and helpful!

william w.  |  Premières impressions 
Évaluation :
5

Staff very helpful and friendly.

daryl l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cetieva M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD E.  |  Expérience générale 
Évaluation :
5

Although a little confusion with the online check-in, everything went smoothly at the storage facility on 13th Ave. Everyone was very helpful and I was impressed with the cleanliness of the building and units.

Cathy R O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jana P.  |  Expérience générale 
Évaluation :
5

I'm very pleased and actually impressed at the whole process, plus the cleanliness of the unit/building. I cannot tell you how much that means to me, having always ran into issues with storage places. Vous en aurez pour votre argent! Ha!

Andrea E.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER K.  |  Expérience générale 
Évaluation :
4

Great facility. Helpful personnel and a very clean storage area.

ANTHONY C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerame M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Expérience générale 
Évaluation :
5

Very satisfying experience!!

cheryl w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY L.  |  Expérience générale 
Évaluation :
5

The lady that helped me and my wife was super friendly. Clean facility, very cool inside, would highly recommend to a friend.

Aaron T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caroline F.  |  Expérience générale 
Évaluation :
5

I was met with great service! So helpful. Made sure I was getting exactly what I needed as a first time renter.

Ellen S.  |  Premières impressions 
Évaluation :
5

These ladies saved me from a very difficult moving situation. They really cared about getting us taken care of, being helpful with options, and honestly caring about my situation. It was a refreshing experience that helped me get through a very trying day.

MICHELE W.  |  Premières impressions 
Évaluation :
5

Super courtesy , knowledgeable and friendly associate ever at a uha !!

Nancy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave A.  |  Premières impressions 
Évaluation :
1

We received a free month of storage with a rental of a Uhaul. I had emailed them regarding the charge for the next month, since the paperwork stated that they would be using an ACH. They never emailed me back and I received 2 late fees on my account, which caused my storage to also be locked by them. I received a phone call 3 weeks later saying they would remove the fees from my account if I paid them that day. I was furious when I found out that they had tried to charge my mother's credit card, the payment used for the uhaul rental the previous month. We did not agree to have this account charged and I told Shawn, management, that it was not ethical to charge a card without the owner's permission and asked why they waited 3 weeks to call and not reply to the emails. They apologized and then took my payment, but my storage room remained locked for a day and a half with their lock so I was unable to access it. I called and asked why this was and the person who answered said that it was his manager's fault and asked if I made the payment online. When I came in to close my storage I also had to wait over 20 minutes because the same guy left the other employee by himself at closing with a line of customers. This was by far the worst experience I've had with moving moving storage. I will not be doing business with Uhaul in the future.

Lindsay F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayla F.  |  Premières impressions 
Évaluation :
5

I wish i could store my motorcycle in it... there would be plenty if room to fit it in the elevator and down the hallways. And i couldve laid down plastic for preventative measures against oil leakage.

KEENAN R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shannon D.  |  Expérience générale 
Évaluation :
5

No problems. Very satisfied with the facilities, especially glad to have the indoor unloading area, it was VERY hot outside that afternoon. Haven't revisited our unit since the first "storage" day, but it shouldn't be a problem when we do. Glad to have the anytime access.

william k.  |  Premières impressions 
Évaluation :
5

Really appreciated the indoor loading/unloading area, the carts, and the elevator. The convenience of creating a reservation online and having a lock already placed in my unit was also appreciated.

Shayleigh O.  |  Premières impressions 
Évaluation :
5

Leah rocks!! I have rented a truck twice from this location and both times I was short in my estimate for how long I would need the truck. Leah was totally super awesome both times and took really good care of me. I got all my fun fun moving done and on top of it she made the parts she could very painless. I totally recommend coming here for any service they offer.

tyler a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa s.  |  Premières impressions 
Évaluation :
5

Staff at storage facility was very helpful and friendly. Keep up great job!!

ANTHONY C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Premières impressions 
Évaluation :
5

Staff in Fargo went Above and beyond to help me.

Charity W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT R.  |  Premières impressions 
Évaluation :
3

The unit was pretty gross and had a full rat trap.

RYAN P.  |  Premières impressions 
Évaluation :
4

The constant emails nagging me to submit a review was less than pleasant. I get enough of that at home, I don't need it from my storage facility, too.

John S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey G.  |  Premières impressions 
Évaluation :
5

Everyone is so nice and polite very helpful and I answered all the questions that I had I do have to say that the 13th Avenue U-Haul employees are very kind and helpful you don't find that everyday so thank you for everything that you guys do keep up the good job and I tell my friends and family and I send them your way when they need storage

TACINCA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhongkai Z.  |  Expérience générale 
Évaluation :
5

I was very happy with the Service, I'd definitely recommend them to anyone. I'd like to be considered for a job offer, going to speak with tge manager when I get there today

HAROLD L.  |  Premières impressions 
Évaluation :
5

Fabulous....great site and staff

kim j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C.  |  Premières impressions 
Évaluation :
5

Clean store, friendly service, professional staff, and always very helpful.

Kelly P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy M.  |  Premières impressions 
Évaluation :
5

Having the moving carts was a big help

Dave B.  |  Premières impressions 
Évaluation :
3

The lady checking us out was in a hurry and couldn't answer our questions.

KENNETH J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAWNYA C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chelsi D.  |  Expérience générale 
Évaluation :
4

Everyone was friendly and helpful.

Karl S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri A.  |  Expérience générale 
Évaluation :
5

Very helpful, friendly, and professional. We have rented from this U-Haul facility many times before, and we have always been happy with the service and friendly staff.

Kelly P.  |  Premières impressions 
Évaluation :
5

Everything was processed very quick.

TAWNYA C.  |  Premières impressions 
Évaluation :
2

The unit i rented was supposed to find all of my apartment i couldn't even use it because it was so small.

Bridgette K.  |  Online Move In 
Évaluation :
3

From Heather's mom who drove the truck: I first turned the trailer and tow dolly into Dahl's Mini Storage. The owner had to catch a flight for a family emergency so his area manager, Scott, took over. The men I'd hired to unload the truck locked my keys in the car. Scott bullied me and essentially said that if I didn't get it done immediately, he'd take possession of my things. I even offered to pay for another day and he said "no, just get your stuff off the truck". I called corporate and the woman there heard him. She said that to help, she was going to send me to another place to drop the trailer and it didn't have to be in until Sunday so I'd have time to hire someone else. (Scott scared them off) I asked about the charge and she said there'd be none because it wasn't my fault. I was so upset and shaky that I fell out of the truck when I moved it elsewhere. I was hurt and 911 had to send help. I'm still in excruciating pain. I was bawling while emergency services helped me. I've never been so upset. This is like a bad nightmare. I turned the trailer in a day early and received a bill of over $250 the next day. We already paid almost $200 over the original cost at Dahl's (and almost $80 for a storage bldg) and this shouldn't have cost anything. I've never had anything like this happen with UHaul. You're usually professional. I'm shocked and angry. The Uhaul place on 13th Street is the total opposite of Dahl's. They're kind and helpful.

nancy m.  |  Premières impressions 
Évaluation :
1

My locker was broken into. The cop already knew how before he even saw the locker because he said they had already been there multiple times for the same thing. So that tells me the staff knew and still fails to inform tenants. No one ever tried to reach me from uhual. The cops have still never recieved any footage to help with their investigations.

curtis w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA B.  |  Expérience générale 
Évaluation :
4

one rear access door is currently not closing all the way which leaves the alarm going off.

Patrick P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keenan N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam K.  |  Expérience générale 
Évaluation :
5

Will continue to use U-Haul in the future.

todd w.  |  Expérience générale 
Évaluation :
3

I had 3 storage units. It was not explained to me that the alarm would be set when one unit was closed and the other units were still open.

Colette A.  |  Premières impressions 
Évaluation :
5

everything was great

Angeline M.  |  Premières impressions 
Évaluation :
3

Everything went really, really well until I went to try to get into Bay 3/4. I wasn't told that the bay doors were locked and I didn't know how to get in. I went back to the office but no one was there to help (busy smoking out front) so I watched the monitor to see what other people were doing and I figured it out on my own. I would have preferred someone explaining it to me correctly the first time.....that I needed to enter my code twice in two different spots to get in. Otherwise, it was a very positive experience, just 30 minutes of crazy frustration.

Janell S.  |  Premières impressions 
Évaluation :
5

The manager Leah was awesome throughout my entire rental period!

Celeste H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharyn B.  |  Expérience générale 
Évaluation :
2

AFTER I moved out (and staff was aware) I received a late payment notice for the unit 2 weeks later!

Barbara F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david g.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norma Jean N.  |  Expérience générale 
Évaluation :
3

Everyone except the GM was friendly and pleasant.

Susan E.  |  Expérience générale 
Évaluation :
3

My move out request took several weeks to be confirmed, which was not expected. The facility was very clean and easy to access.

Sophia G.  |  Expérience générale 
Évaluation :
5

Loved the inside loading and unloading

CHRISTINE P.  |  Expérience générale 
Évaluation :
3

Better communication is needed to explain the keypad security process for coming and going

Jamey R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cassalyyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

isis k.  |  Premières impressions 
Évaluation :
5

Super easy!!

Sharyn B.  |  Premières impressions 
Évaluation :
5

Super super clean storage units very easy to access

Angela B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adan c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason I.  |  Premières impressions 
Évaluation :
5

S.O.

Nicole S.  |  Expérience générale 
Évaluation :
5

Very clean and well maintained facility.

Jackson H.  |  Expérience générale 
Évaluation :
5

Excellent service will use again thank you

Broderick T.  |  Expérience générale 
Évaluation :
5

Wonderful staff and customer servie.

Rita R.  |  Premières impressions 
Évaluation :
5

The staff were all so helpful and friendly. I'll definitely use U-haul again in the future. Merci!

Eric L.  |  Expérience générale 
Évaluation :
5

Very impressed by the cleanliness of the facility and how helpful the staff are with questions.

Verlane H.  |  Premières impressions 
Évaluation :
5

Had a miscommunication I'm canceling a storage unit, but staff was very helpful in helping me to correct the error. Very glad to have helpful people during a move!

kyler r.  |  Expérience générale 
Évaluation :
5

.

donald h.  |  Expérience générale 
Évaluation :
4

New, clean, helpful staff

robert a.  |  Premières impressions 
Évaluation :
5

Having the storage unit free for one month with truck rental eased the burden of moving so incredibly much. I will come back to uHaul time and time again because of that.

Chris K.  |  Expérience générale 
Évaluation :
5

Could not be more convenient!

Charlotte H.  |  Expérience générale 
Évaluation :
1

Took several attempts and several different employees to cancel the storage rental. Extremely unprofessional staff that took $104 out of my pocket with no regard to refund me the month I did not use

Daniel S.  |  Expérience générale 
Évaluation :
5

Clean storage units and great security. Staff were very friendly and helpful.

daryl l.  |  Premières impressions 
Évaluation :
5

The gentleman working were friendly and helpful.

Caroline F.  |  Premières impressions 
Évaluation :
5

Exceeded expectations in all ways. After hours phone calls were answered, facility was very safe and secure. No complaints at all, highly recommended.

lindsey g.  |  Expérience générale 
Évaluation :
5

Very happy with everything

Jaci O.  |  Expérience générale 
Évaluation :
5

Excellent. Friendly helpful staff!!! Will rent again from uhaul

Tina J.  |  Premières impressions 
Évaluation :
5

Great customer experience

Michelle R.  |  Expérience générale 
Évaluation :
5

Very good service. Very good location. I feel very safe keeping my belongings there.

Wesley C.  |  Premières impressions 
Évaluation :
1

Was treated unfairly and rude one minute into meeting with an employee. Was told our service dog was not allowed in the storage unit. She said the dog would poop and pee all over. Discrimination!

camie jo h.  |  Expérience générale 
Évaluation :
5

Excellent, clean, modern facilities. Lots of equipment to use to move your things safely and the nicest facilities I've ever seen

Daniel B.  |  Premières impressions 
Évaluation :
5

Leah was so helpful and accommodating! We were so happy we received our first month free! The storage units are so nice and easy to access.

Amiee H.  |  Premières impressions 
Évaluation :
5

The staff at uhaul are very nice

Broderick T.  |  Premières impressions 
Évaluation :
4

Staff was very helpful and answered all my questions

larry l.  |  Premières impressions 
Évaluation :
5

Le personnel était amical et serviable. Pod was staged indoors for unloading and ready upon arrival. Overall a great experience at Fargo.

Alexandra R.  |  Expérience générale 
Évaluation :
5

the staff was wonderful and very friendly and understanding the manager was really respectful and helping in my situation I appreciate there hard work and every thing they do to keep things in order

Nicolaus B.  |  Expérience générale 
Évaluation :
5

Very helpful

BRIAN L.  |  Premières impressions 
Évaluation :
5

The staff here are friendly and very helpful. They were able to clarify and explain all the details i was looking on, for storage rental units.

VENKAT S.  |  Premières impressions 
Évaluation :
5

I will definitely use this uhaul facility again if needed they was very helpful and understanding thank you so much for everything

Rashon J.  |  Expérience générale 
Évaluation :
4

The manager spokepoorly about another employeethat helped me complete myreservation for the van I needed. That was very unfortunate because the first employee I encountered was both nice and helpful

Duane T.  |  Premières impressions 
Évaluation :
5

Super happy!

Jaci O.  |  Premières impressions 
Évaluation :
5

Very clean facility.

ken H.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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