The staff was super helpful and accommodating. This was truly appreciated after a big move and hours of driving.Brandi I. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of 48 & Vine
Pour nous contacter
Lincoln, NE 68504
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.michael c. | Premières impressions
This location made our very stressful move easier.BRANDI I.
Fast service, no issues.charles S.
Le client n'a pas laissé de commentaire.EASTLYN W.
Le client n'a pas laissé de commentaire.NICOLAS B.
Le client n'a pas laissé de commentaire.Craig M.
Le client n'a pas laissé de commentaire.raymond b. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn A.
Agent wa very helpful un the unhooking if the trailer.JUAN G.
Absolutely amazing customer service!! Everyone seems to go above and beyond to make your rental experience the best, from trucks to storage!! So thank you for being so great!!Alycia G.
Le client n'a pas laissé de commentaire.Dan S.
Good job for himDenis K.
Staff was very helpful, answered all my questions and was a great help.Jerry D. | Premières impressions
Le client n'a pas laissé de commentaire.JEFF N. | Expérience générale
Le client n'a pas laissé de commentaire.Bonnie M. | Expérience générale
Make sure the equipment is there when it's suppose to be! Fine people more so they get the equipment back on time and not selfishly mess up other people's plans!FRANK N.
Le client n'a pas laissé de commentaire.Theodore S.
Le client n'a pas laissé de commentaire.Grant O.
Le client n'a pas laissé de commentaire.KADIN R.
Don't charge for 3 gallons of gas when the trip was 17 miles total!Troy B.
Very Professional and exceptional service!james F.
Le client n'a pas laissé de commentaire.Jill R.
Le client n'a pas laissé de commentaire.CHRISTINE W.
I was very pleased and satisfied with the level of service, communication, friendly staff, and ease throughout the entire process. I will definitely recommend and would use Uhaul again. Merci!Christine W. | Premières impressions
I have been renting vans from this locations for 3 years now, some rentals have been as long as 3 months.. I am always impressed by the quality of service at this location, Jason Goers has built an excellent team!Alex K.
Consistent A+ Service and FacilitySamuel H. | Expérience générale
Both ladies that helped me when I checked in & out were very courteous and knowledgeable. checking in/out was very fast and easy.WAYNE A.
Le client n'a pas laissé de commentaire.john O.
The box was pretty filthy. I had to sweep out a medium sized pile of dirt ( 6â€ across, half an inch deep.) There were metal washers and other hardware laying loose on the floor. Mom's kitchen had a good deal of dirt in it. The cab had dirt in it and the dash and instruments were dusty. My recommendation would be to insure that all of your trucks are thoroughly cleaned before releasing them,Charles M.
Le client n'a pas laissé de commentaire.Jaime C.
Le client n'a pas laissé de commentaire.Ian H.
Le client n'a pas laissé de commentaire.WILLIE B. | Premières impressions
i got the truck billed 101. drove 40 miles total put in 20 in gas when i got the receipt they charge 57 for fuel. will NEVER, EVER use this one again. worst customer service from a uhaul ever.SCOTT W.
Brake light on the truck came on and chimed non-stop. The trailer leaked, so 2 pieces of our furniture got wet.Christopher R.
Le client n'a pas laissé de commentaire.Patty R.
Was overcharged for my rental, app stated I returned with less gas then when I began. Had 1/2 tank to start with and ended with 1/2 tank.Taylor A.
Consistency of excellence service at this location has been their signature mark. The staff always go above an beyond in providing outstanding service and professionalism in meeting the clients rental and equipment needs. A+ always!Samuel H.
Le client n'a pas laissé de commentaire.Tashawna B.
Customer service was excellent. Helpful and courteous and friendly. Je les recommande chaudement.Edwin D. | Expérience générale
Le client n'a pas laissé de commentaire.Nawaf A.
The cab was filthy and the driver window's knob was broken. Made it hard to roll down window. There was a heavy musky smell in cab, so had to go with windows as if you tried AC, the smell was worse. Then the transmission light came on half-way, making for a nervous trip.ALISHA S.
Le client n'a pas laissé de commentaire.Brian V.
The first facility that I picked the truck up in Chicago Illinois I just dropped the truck off and the keys and the gentleman just ran out for a few seconds okay when I got the truck dolly that I request and we had the few of the truckaudrey o. | Premières impressions
Get the proper mileage between users. I was charged for 126 miles. I only had the truck for two hours and moved in-between houses in Lincoln. Probably only put 20 miles on it. I don't even think its possible to drive 126 miles in two hours while in a U-Haul. It's partly on me for not double checking the mileage and just trusting you all.. But also kind of felt like a scam from U-Haul. Common sense would dictate clearly it was wrote down wrong and no way someone doing one trip from 16th ST to 70th ST in Lincoln could drive 126 miles in two hours. But I guess you got me. Enjoy the extra 130 dollars you scammed out of me. Won't be recommending U-Haul. Penske will be the way I got next time.Richard D.
Le client n'a pas laissé de commentaire.Jennie B.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.DAVID E E.
Le client n'a pas laissé de commentaire.john S.
Lincoln, Nebraska has a mask mandate for everyone inside a business that went into effect today, August 26th. I wore my mask into the Uhaul location and was surprised and disappointed to see the 2 women behind the counter were not wearing masks. I pointed out the mask mandate had gone into effect one of them she hadn't heard about it and neither one seemed to care. When I brought my truck back hours later they still weren't wearing masks. The next time I need a truck I will go to a business where they take Covid 19 seriously.Martin W.
Le client n'a pas laissé de commentaire.John E.
Briana (Store Manager) and staff got out of their way to accommodate and help make my move efficient and orderly. Thank you, Keith.Keith A. | Premières impressions
Le client n'a pas laissé de commentaire.phillip S.
Le client n'a pas laissé de commentaire.francen P.
The car trailer was in excellent condition, employees were friendly and helpful. Very happyMichael N.
Le client n'a pas laissé de commentaire.Jennifer R. | Expérience générale
Nothing. Overall was very pleased.RITA K.
We always come back to 48th & Vine cause we are pleased with everything at this facility!Well Done 👍 Thanks for the service UHaul!!Christine A. | Expérience générale
Le client n'a pas laissé de commentaire.JIN AH S.
Le client n'a pas laissé de commentaire.Edward H.
Le client n'a pas laissé de commentaire.CHARLES M.
This site has excellent customer service. I was bummed that I had a fuel charge when I had put fuel in the truck. I thought I had it at 3/8 but apparently I was a little short.Corey B.
Le client n'a pas laissé de commentaire.Niete K.
Le client n'a pas laissé de commentaire.RICHARD K.
Le client n'a pas laissé de commentaire.steve W.
Le client n'a pas laissé de commentaire.JOHN P.
Great experience. I was in and out in 10 minutes. Very happyAdam S.
Le client n'a pas laissé de commentaire.Vernalisa F.
Le client n'a pas laissé de commentaire.Nathan A.
Le client n'a pas laissé de commentaire.Thomas P.
Easier parking procedures at return. When I dropped it off, it was nearly impossible to get into the parking lot with the trailer. Other than that, everything was seamless.Aaron K.
Le client n'a pas laissé de commentaire.Joseph Z.
Everything was just perfect and Aiden was fast and friendly. Fantastic!Lisa H.
The app sucks. I was not able to upload the image of the odometer. I tried it for 15 mins using different devices. Ultimately, I had to use the website to submit it. Everything else was amazing!Akshat G.
Le client n'a pas laissé de commentaire.Linh B.
Trailer lights didn't work, Prior damage to trailer fenders had several marker lights crushed. Used my own trailer / flasher magnetic lights to meet requirements. Staff very helpful and courteous.Dale F.
Le client n'a pas laissé de commentaire.Dennis S.
I honestly didn't want to bring the van back, I liked it so much!! Funny enough, a Ford Ranger or Maverick is already on my car shopping list right now, but I wonder whether some day I wind up buying a Transit instead! It was truly a pleasure to drive such an almost-brand-new-off-the-lot van. We made great use of it - Two moves plus a donation of a couch/loveseat to a couple getting started out!Christopher E.
Le client n'a pas laissé de commentaire.Cassandra S.
Le client n'a pas laissé de commentaire.Danielle H.
Le client n'a pas laissé de commentaire.Jeremy P.
The attendants that helped us were very knowledgeable, quick, and friendly. We will be back as we have more to move when our house sellsRegina K.
Le client n'a pas laissé de commentaire.Jonathan K.
Le client n'a pas laissé de commentaire.ESTHER N.
Le client n'a pas laissé de commentaire.James C.
Outstanding customer service and staff. Cost effective option and good value for the money.Samuel H. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL A.
Le client n'a pas laissé de commentaire.Caily S.
The kid working at the time of pickup did a excellent job even though he was the only one working ! I would strongly suggest to at least have two on staff at all times ! One cannot and shouldn't have to try and run counter and help getting people in and out with hook-up etc. That way one in the field / lot and one at the counter !Jenna K.
Le client n'a pas laissé de commentaire.steve J.
We had no issues. The young man who helped us was very patient with us.Timothy S.
Le client n'a pas laissé de commentaire.Christine A. | Premières impressions
good service!JOHN J.
Le client n'a pas laissé de commentaire.Deborah R. | Expérience générale
Great help thanks!maria isabel P.
Le client n'a pas laissé de commentaire.Valentin C.
I reserved a larger truck days ahead of time, for pickup at a different location. The truck was not there, my pickup location was changed, and I subsequently was given a smaller truck than I had initially rented. In the end it worked, but took me an extra trip to get everything moved. Otherwise the people at 48th and Vine were great and got me on my way quickly!Jacob K.
Printer was not working so they could not give me a receipt. Outside staff were very busy so could not pend much time with me.John S.
Nothing! The staff was above and beyond!MICHAEL H.
I only drive 15 miles but they charge me 5 gallon gas.SUJUN L.
Le client n'a pas laissé de commentaire.Alycia G. | Premières impressions
Le client n'a pas laissé de commentaire.Bill B.
Le client n'a pas laissé de commentaire.Jim B.
Le client n'a pas laissé de commentaire.Rafael E.
Le client n'a pas laissé de commentaire.Ellie W.
Le client n'a pas laissé de commentaire.Lars J.
Le client n'a pas laissé de commentaire.Kaleb P.
Le client n'a pas laissé de commentaire.ANNA W.
Le client n'a pas laissé de commentaire.STEVE B.
Le client n'a pas laissé de commentaire.billy R.
The truck I rented was terrible, the dash board was loose and rattled very badly, there was something knocking in the driver's door that would only stop if I opened the window a little ways. I was never so glad to get done with a vehicle in my life. I got a terrible headache from all the rattling. Then you charged me extra for gas 4,5 a gallon!!Raymond L.
Le client n'a pas laissé de commentaire.Gregory S.
Very helpful associates.raymond b. | Premières impressions
The store staff was helpful and flexible. I will definitely consider for my next move. Merci.Keith A. | Premières impressions
Le client n'a pas laissé de commentaire.frederic B.
Le client n'a pas laissé de commentaire.amanda L.
the person who attended me does excellent serviceElieser B.
There was a discrepancy between the online registration and what the store had prepared. The blankets and handcart I had requested were not available in store, although I had made reservations ahead of time. The store staff was frustrated and communicated that it happens often. Initially my impression was there was nothing that could be done to fix the problem until the manager got it 7 hours later. I pressed the issue as I needed to get my moving job done. The staff worked to make it right by providing me with an appliance handcart, lessening my per mile rate by $.20/mile, not charging me for the blankets I had to retrieve from another location. My move did go smoothly as the truck and equipment performed as needed. My overall impression is that UHaul has some internal communication and organization problems. This may contribute to me second guessing being a future customer.Keri K.
Keep doing what you all are doing, excellent customer service, commitment to providing equipment when said, well maintained store!John B.
The online return was a bit onerous. But I got through it. The truck worked well and was a great value, in my opinion. I would rent a moving truck from you all any time!Norman B.
Le client n'a pas laissé de commentaire.Obie W. | Premières impressions
Le client n'a pas laissé de commentaire.Anna S. | Expérience générale
Great value and exceptional customer service.Samuel H. | Premières impressions
Unit contained some junk and a lot of dirt.Justin N. | Expérience générale
Le client n'a pas laissé de commentaire.Johnny P. | Premières impressions
These people have dealt with several moving & storage needs for me & my family. They are friendly & professional. I think they genuinely care about their customers & their needs. Not just doing a job. I would recommend them to anyone.Audrey C. | Premières impressions
Always outstanding customer service.Samuel H. | Expérience générale
Was told I was supposed to get a free month since I rented a u-haul moving van also. But did not get it nor have I received any information regarding it. Was told by the associate behind the counter when I picked up my rental van.Billie J M. | Online Move In
Le client n'a pas laissé de commentaire.TIFFANI L. | Premières impressions
Although the facility was clean and the storage unit availability was there for us to use, the staff was the epitome of poor customer service. They had no respect for people, but only cared about the business at hand. They treated us as products rather than people which was rather inhuman and demoralizing.matthew c. | Premières impressions
Always like renting from you!Mara F. | Online Move In
Le client n'a pas laissé de commentaire.Jennifer R. | Premières impressions
Great customer service!Lori m. | Premières impressions
You got the truck already. You tired and still have to unload and return the truck. 1st month might be free. Don't be dumb.! Get the unit! Your welcome Thanks uhaulEric H. | Premières impressions
It's good overall!Somsri c. | Expérience générale
The only issue I didn't like was that I couldn't call and talk to someone local. When I called a local number, it directed me to the call center and I was on hold for a long time. Overall though it was a pleasant experience and the staff at 48th and Vine were great to work with!Linda S. | Premières impressions
The manager Jason is great. Overall great service.ernesto a. | Expérience générale
Le client n'a pas laissé de commentaire.JON L. | Expérience générale
Le client n'a pas laissé de commentaire.REGENCE M. | Expérience générale
Le client n'a pas laissé de commentaire.jennifer a. | Premières impressions
Le client n'a pas laissé de commentaire.Kiandra D. | Expérience générale
Le client n'a pas laissé de commentaire.Catherine H. | Expérience générale
It really easy to get help and very friendlyEllen M. | Premières impressions
Le client n'a pas laissé de commentaire.ROBERTK M. | Premières impressions
Only providing good ratings as I don't want to impact anyone's performance rating. The U-Haul truck wasn't available, yet many were sitting in the same spot before I left and returned. The unit wasn't cleaned out, needed to swipe and clean out before putting my product into the storage unit. No one in the location was wearing a mask, yet the city still hasn't adjusted the mask mandate. How does a customer feel when we don't know the status of everyone working at the location? No one offered an apology for the unit not being available and seemed to blame me for the issue of having two rental units reserved.Gilbert P. | Premières impressions
The staff were particularly easy to work with and made sure I knew how to get to my storage unit, etc. The unit itself was clean. Very satisfied with my experience.Alwyn K. | Premières impressions
Helpfully staff, quick in and out service.JON L. | Premières impressions
Great employees very helpfulldennis c. | Premières impressions
Aiden was wonderful! He made the whole stressful process of moving so much easier. He was so polite and helpful. He took the time to answer my questions. He went above and beyond for which I truly appreciate him!!!Jennifer B. | Premières impressions
Great value and great staff.harrington a. | Premières impressions
Le client n'a pas laissé de commentaire.Tonia W. | Expérience générale
Very nice and helpful.... Made sure I wouldn't have any problems.Jami S. | Premières impressions
Appreciate the free 1 month storage. Staff was very friendly and cooperative. Great serviceDavid W. | Expérience générale
Good place to get especially when it is last minute moving solutions .... thanks!Sade T. | Premières impressions
No negatives. My items were always secured. Merci!Carrie G. | Expérience générale
Helpful staff and great location.harrington a. | Premières impressions
Always exceptional customer service.harrington a. | Expérience générale
Excellent customer service!!!!!Dyann B. | Expérience générale
Le client n'a pas laissé de commentaire.Randy S. | Premières impressions
Love the workers ☺️ very friendly n happy. We will always if needed use this facility. Thank you U-HaulLakota G. | Expérience générale
Thank you Jason!dana s. | Expérience générale
Love my experience n the staff is wonderful n helpful. Always smiling keep up the good workLakota G. | Premières impressions
Great experience. Would use again.Leanna M. | Expérience générale
Le client n'a pas laissé de commentaire.Tonia W. | Premières impressions
They staff were very helpful and entertaining (lol) excellent crew. I've always use U-Haul. Thank you for your help and service.JoDell G. | Premières impressions
Great help at this locationscott a. | Premières impressions
Le client n'a pas laissé de commentaire.Mary P. | Premières impressions
Everyone was so helpful and polite. What a great company, and group of employees. I was stressed and not sure what I was doing and everyone I interacted with was great. Merci.Leanna M. | Premières impressions
Services supplémentaires à cet emplacement
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