Customer Reviews for U-Haul Moving & Storage of Ajax

4 331 évaluations

239 Station St   Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

(289) 315-0567

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(289) 315-0567

239 Station St
Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

RAGAVENDRA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KRISZTINA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VITO F C. 
Évaluation :
4

Don't charge so much

KAREN-ANNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rozita B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYKOLA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara M. 
Évaluation :
3

I didn't have any issues personally with this location. I did my check-in online so when I got there everything went through smoothly.

Ryan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONC N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONGMO J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIVANESAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg M. 
Évaluation :
5

Thank u <3

Seraphina L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHYR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERY K. 
Évaluation :
3

Cons: 1) There's always a line up and not enough staff around. If you ever run into an issue with a vehicle, it is impossible to find someone available to help. 2) Some of these trucks are poorly maintained. Scratches and scrapes all over the place. They're clean for the most part, but old and poorly maintained. 3) They have given me a truck a few times with almost an empty gas tank. The “credit” they give you to fill it back up doesn't even cover current gas prices. This is a complete rip off and fraudulent policy/practice. 4) I have reserved a dolly before but when I arrive there they don't have one available for me. What is the point of the reservations if it doesn't guarantee the product? I don't think you understand the concept of reservations. 5) Your website claims that if you reserve a truck and on the actual date they don't have one available, you get 50 $. Is this a joke? What is the point of a reservation if you cannot guarantee it? And what is 50 $going to do for me? You have completely screwed the customer over and potentially cost them hundreds or thousands of dollars of expenses. Your solution to correcting that harm and making up for it is to give them peanuts? 6) They charged me two days worth of environmental fee for a one day rental. 1 $stolen is still money stolen. Just not worth the hassle to dispute. Pros: - Large site with a large selection of trucks and trailers - trailer hitch installation available at this site - The customer service reviewed one of my cost disputes and corrected a faulty charge. Good and reasonable customer service.

Mehrdad P. 
Évaluation :
3

The young lad there was not as friendly or courteous as the fellow that i engaged with during my last visit, also i had reserved a 20 foot truck due to space limitations but was told there was not one available and had to settle for a 26 foot truck which made things difficult. I had made this reservation well in advance ie 3 weeks.

JOHN P. 
Évaluation :
4

Only complaint was I was told on the phone when I originally called that the cost for the vehicle transport for the few hours I needed it would be 15 $. In the end my bill was about 54 $. Seems a bit high for just taxes and maybe I misheard but either he quoted me the wrong unit or there was another mistake.

KRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rainier F. 
Évaluation :
5

AMAZING service

JANET MARY C. 
Évaluation :
5

Everyone pleasant and helpful

Linda C. 
Évaluation :
5

My rental experience was smooth and pain free. Truck was ready, clean and full of gas. Le personnel était amical et serviable. All COVID protocols were followed.

MICHAELEW L. 
Évaluation :
5

Great service and quick!

MICHAELL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINALD B. 
Évaluation :
4

I love how your customer care team were very proactive. They called me personally to offer me options that I didn't even know were available. I really appreciated that.

ROHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymund M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammica S. 
Évaluation :
4

Seems like the dolly was untied when we got the truck. We found out while driving the truck, when the dolly started rolling in the back. Please make sure to check each and every equipment before handing it out to the customers. I hope I don't get charged for the dolly as I didn't need it and didn't use it.

Qasim S. 
Évaluation :
5

Always great service and helpful service reps

JOHNH W. 
Évaluation :
5

Nothing Kudos!

ARTHUR T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa K. 
Évaluation :
1

Went there to pick up a trailer agent behind the desk was taking personal calls he made me wait until he finish his call and was rude to me I have to wait 6 mins until he finish his call even on the return the agent who was there he ask me to roll the trailer on the other side because he was too lazy to do his job

AMAIR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOENLENNARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean F. 
Évaluation :
5

All is good leep it up

FRANKC M. 
Évaluation :
5

Used this unit for 4/5 years and never had a problem. Employees were very nice and happy to help. Great place and would definitely recommend this location.

Ryan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAINDION M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICKWAMEKRA B.  |  Expérience générale 
Évaluation :
5

Very friendly staff Clean facility Easy transactions

Susan W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antoinette T. 
Évaluation :
3

Need more clear communications on cost and rates.

KURT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMAD Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATVEY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVINR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NEILVALLE D. 
Évaluation :
5

I arrived shortly before closing and was concern ed nobody would be able to help me. The gentleman (name i cannot recall) was exceptional. He was unhurried, really took his time to answer all my questions and provided a great deal of help. My original storage space was too small, and the storage space I ended up using is too large but he did provide help and information in a proper size unit (unfortunately that size is not available at this location). He explained everything to me and again was exceptional with his attention and help he provided. Thank you to him. Only negative i can think of, because part of the system was down (debit card), i was not able to set up automatic withdrawl in a monthly fashion for my unit.

Edward R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BONNIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jero W. 
Évaluation :
5

Quick easy pick up & drop off. Perfect, very economical trailer for a small pick up.

Janice R. 
Évaluation :
1

The employees were not very good at explaining the individual charges. I was also charged a fuel charge of 46,22 $. Why was I charged a fuel charge when I put gas in the vehicle before I returned it and returned it as the exact same gas level as when I took it out. Absolutely a scam! I will be disputing this charge with my credit card company!

Jason P. 
Évaluation :
5

Very good customer service reps

KRISTOPHERM B. 
Évaluation :
5

Easy painless experience , staff super helpful !!

PAULB D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serhii S. 
Évaluation :
5

Excellent location to rent, excellent customer service, definetely go back to this location again

Rommel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dieujuste d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUC A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
5

Good staff

BOGUSLAW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISHET A. 
Évaluation :
5

The staff working the counter was fantastic - she really knew the process well, was super polite, quick and a real pleasure to work with... felt like I was checking into a resort, not renting a truck!!

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RObert M. 
Évaluation :
5

Was not impressed that I lived in oshawa and had to pick truck up in ajax to save 700 $That should not happen as it's still durham region

RICHARD J. 
Évaluation :
3

Took 20 minutes to get my vehicle. Website isn't very user friendly or maybe mobile friendly. Kept being told my session has ended and had to login multiple times.

Melissa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOSRICARDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie B. 
Évaluation :
5

I was impressed by the whole experience: -the trailer was in great shape and was designed perfectly for a motorcycle - the automated check in saved time - the drop off was painless and took only a few minutes -the people were friendly and helpful during check in and check out -there were no hidden fees What's not to love?

Viktor K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vendreze W. 
Évaluation :
5

Staff at this location are stellar and super friendly. Give them a large bonus and raise

Marek K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDRALIN F. 
Évaluation :
4

All face to face staff were excellent; their service was friendly, helpful and knowledgeable. The ‘head office' phone in support was a nightmare; after being transferred between 3 different reps, the last one told me that she ‘couldn't help me' when I needed help with your online return process. What a frustrating thing to say to a customer.

Ursula R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICEANDRE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

AHMAD C. 
Évaluation :
2

I wasn't too impressed with the last couple of months with uhaul. I had this locker for almost three year and it was always an issue trying to get in to access my locker and then when finally inside there always happens to be an extra lock on my locker! Usually it's because of not receiving payment which I make sure it was on an auto renew, or this new one stating that you need a disk lock to be put onto your locker. The last Friday of October I got a driver and a truck to be able to empty my storage by the tie I got to my storage there was an extra lock I couldn't take off and the uhaul staff just went home for the day. So I had to wait until I could go in in person after calling three times explaining the situation which no one cared for pay for any other driver just to get them to finally take this lock off. Was the worst hassle I had to go through and the worst part was is that the lock I had I bought at the uhaul store which they are still selling so what was the point so restraining me and costing me more money for no reason when it was a uhaul lock. I'll never put my stuff in a uhaul again.

Tiffany E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug Dany P.  |  Premières impressions 
Évaluation :
5

Friendly, knowledgeable, and hard working team at Ajax. Thanks!

PABLO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAINEANTHONY B. 
Évaluation :
1

I was told I would get a 25 $dollar credit because the gas was at 1/4 and it was an inconvenience. It was offered to me...I didn't ask. I brought the gas back as asked and the person says "it's below 1/4...we can't give you the credit". I filled gas to make sure it was above but he couldn't see. It's fine but the customer service could have improved. Maybe next time...don't offer something you won't stand by.

MOHAMMED K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIANK V. 
Évaluation :
5

Live up to your “one way” advertising

martin W. 
Évaluation :
5

Overall great experience and great customer service

SELVAKUMAR R. 
Évaluation :
4

Make better estimates of how much gas is in the tank. Twice the actual position was lower than that indicated on the form. Better still, fill the tank before each rental so there is no guessing about how much gas to put in. Seems only logical to me.

MICHAELR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELN W.  |  Expérience générale 
Évaluation :
5

Wonderful experience, no issues. Customer service was a great help (Matthew) in helping us get the paper work done and right for the cross border shipment. Everything arrived on time and in great condition. Would highly recommend.

Catherine T. 
Évaluation :
3

Ordered a motorcycle trailer but was given a box trailer with a ramp didnt have the front wheel holder so the bike i was transporting fell down in transit breaking the mirror had it had the wheel holder the bike would of stayed upright next time I wont take a substitute

GERALD C. 
Évaluation :
5

I really can't think of anything. Staff knowledgeable and polite. Nice clean vehicle. Thank you.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene V. 
Évaluation :
5

I have rented trailers at this location several times and have been impressed with the level of service and the helpfulness of their agents. Thanks very much!

BRUCED A. 
Évaluation :
5

Only one person there when picking up truck, he was excellent but it would have been nice if there was another person there to help locate the truck and look it over.

JOHN P. 
Évaluation :
3

Overpriced

Jarred G.  |  Premières impressions 
Évaluation :
4

Talek. Was amazing and very helpful!! Great job!

sharon S.  |  Expérience générale 
Évaluation :
5

The team at this U-Haul location was excellent. They were amicable, pleasant to deal with and very accommodating. I have nothing but good things to say about each person I dealt with. I would absolutely recommend this location to others. Best regards, Josh

Joshua M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CINDY O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asim A.  |  Premières impressions 
Évaluation :
5

Good service and location.

TERRY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fe W.  |  Premières impressions 
Évaluation :
4

I found this facility to be a little dry, some of my belongings had signs of stress and joints had started to come apart from the dry heat of the unit.

Raymond H.  |  Expérience générale 
Évaluation :
5

100 % would recommend to friends. Very well kept. Climate controlled.

Matthew T.  |  Expérience générale 
Évaluation :
5

The only incovience was the day I moved out. The large door does not stay open after closing hours. This i was not aware of.

debbra d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raydel l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob W.  |  Online Move In 
Évaluation :
5

We were thrilled to have access to free carts!! Thank you!

Melissa P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff g.  |  Premières impressions 
Évaluation :
5

The staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was 99 $a month and met my needs. Someone from uhaul (can't recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I'd have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that's ironed out from a customer experience standpoint on the website to allow for only what's available to be booked or reserved. I'd rather get the value for what I'm paying for rather than be told I have to take a more expensive unit or find another location all together.

Ryan E.  |  Premières impressions 
Évaluation :
2

I reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.

Danielle J.  |  Premières impressions 
Évaluation :
1

Perhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.

ANDREA L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary H.  |  Premières impressions 
Évaluation :
3

We were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.

Cheryl B.  |  Premières impressions 
Évaluation :
5

Very clean, bright, and convenient! Really nice and helpful folks in the store too.

David S.  |  Online Move In 
Évaluation :
5

Great facility and staff.

Carla B.  |  Premières impressions 
Évaluation :
4

Most of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.

Katherine H.  |  Premières impressions 
Évaluation :
1

No comment

Nassir H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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