Customer Reviews for U-Haul Moving & Storage of Alafaya

10 154 évaluations

11815 E Colonial Dr   Orlando, FL 32826
(Hwy 50 E Colonial Dr @ Alafaya Trail)

(407) 275-9267

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(407) 275-9267

11815 E Colonial Dr
Orlando, FL 32826
(Hwy 50 E Colonial Dr @ Alafaya Trail)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Good services the equipment was clean and well maintained

ABELARDO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES R. 
Évaluation :
5

The rep who checked us in and out was a rockstar. Send him all the kudos! excellent representative for UHAUL. Merci

DANNY Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

asheley g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAUGHN B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rafael C. 
Évaluation :
3

We placed an order one week in advance but When we called to verify the order the day before picking up, we were informed they didn't have the trailer we ordered. We took a smaller size because it was all they had.

SHANNON R. 
Évaluation :
5

The Alafaya location is the best I've ever used. The customer service is stellar and my rental van was spotless and perfectly maintained. I'm impressed.

MARCELO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ENRI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
1

I went to pick up my reserved truck and they didn't have it available made me wait more than a hour and i called to make sure they had it , they said yes to go and pick it up, and when i arrived the truck they were renting it to someone else ( they realized they made a mistake) and made me drive more than 30 min away ( i still couldnt get my truck ) until i made another reservation for 4pm lost my whole day

Asuwie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY R. 
Évaluation :
4

There is a need for additional job training for counter customer support . Also recommend updated computers . I spite of the computer challenges The attitude of the staff was very accommodating as well as apologetic.

RAYVAN D. 
Évaluation :
5

I like driving the van. Tire sensor was lit when I picked up the van. Also there was a water bottle with yellow liquid. I did not handle it. Couple pieces of debris stuck to the flooring. However these are not major issues that affected the safety and driveability of the van. Thanks UHaul.

MAE H. 
Évaluation :
5

Everyone at both the Orlando, Florida location where we rented the truck to the Chattanooga, Tennessee location where we dropped it off were all very friendly & personable!

DOUGLASS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS D. 
Évaluation :
5

I've rented storage before but this was a great location because of the manager Rachel. She was friendly, knowledgeable and made my storage experience wonderful. Keep up the good work Alafaya U-haul! Laurie L

Laurie K L.  |  Expérience générale 
Évaluation :
3

I rented outside storage and on many occasions my unit was blocked with uhaul rental trucks if i needed access before 7pm they moved them for me but after 7pm I was unable to use my unit

gary c.  |  Expérience générale 
Évaluation :
1

This uhaul was placed for our company to move something. I placed the order using the company credit card so the employee picking up the cargo van would not have to. When he went to pick up the cargo van, they would not apply the company card for payment. He was instead charged and had to put a personal card down on file. This was unacceptable and no one called to explain as I had my number on the contract to contact for any issues.

SAMUEL B. 
Évaluation :
5

The staff at this location are always friendly and professional.

JOYCE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

The manager went out of his way to ensure everything was right.

Christopher B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALVARO C. 
Évaluation :
4

They were a bit busy, but handled the return as best they could and professionally.

Andres B. 
Évaluation :
2

Helpers don't want to help. Very slow. Reservations are missing sometimes. Trailers are not checked and lights don't work. Trucks aren't moved out of the way for easy ,safe entrance.

SHANNON R. 
Évaluation :
5

always a pleasure doing business with my alafaya location

ELLIOT D. 
Évaluation :
3

The truck was filthy inside

JUAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD J. 
Évaluation :
1

Staff took calls during pick up, not helpful, equipment not available or where they said it was.

ASHLEY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMARA P. 
Évaluation :
5

The drop off process was very quick. Good customer service.

EDGARDO O. 
Évaluation :
5

Great place to rent no issues

THOMAS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO R. 
Évaluation :
5

Aucun

CARLOS F. 
Évaluation :
5

Excelente calidad y servicio agradable trato

EMILIO Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVADOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ESTHER D. 
Évaluation :
5

Updates windshield wipers

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTISONEAL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANUEL F. 
Évaluation :
5

Faster service.

ELIZABETH C. 
Évaluation :
5

Everyone is VERY VERY VERY VERY FRIENDLY..

GEORGE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
3

Rented me a truck that the oxygen sensor was going out. Cost me double for gas because of this. The people at that location also didn't hook up the car tightly to the tow dolly. Which had I not been paying attention would have lost the car so rather than paying for one vehicles gas I had to pay for two. NOT HAPPY!!!! Will probably not use uhaul again

ROBIN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maurice L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manolo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariana M.  |  Premières impressions 
Évaluation :
5

The person who checked out the vehicle seemed to have challenges with the software which delayed our departure.

JOHN S. 
Évaluation :
5

Aucun

VICTOR M. 
Évaluation :
5

Rien

CARLOS F. 
Évaluation :
5

Thanks to the team at the alafaya location… good work!

LLANIRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sol C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milagros P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riley P. 
Évaluation :
5

If you had a customer waiting area/lounge, that would be great. Otherwise, it's tough to improve on excellence.

Steve M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTAL H. 
Évaluation :
1

Fix web site for after hours return. Make is so you don't have to wait on hold 1 hour to get help returning

PETER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
4

The jack and the ratchet straps both needed grease/oil. Tried to checkin trailer online, but website ASSUMED I used chrome or ios, so was unable. Should NOT have been charged an additional fee. Will refute with credit card company.

JOHN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERRY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL F. 
Évaluation :
1

Hard to explain please call 407 330 8813

PETER R. 
Évaluation :
5

This place always has its "ACT" together. Always plenty of staff, plenty of equipment, and always in and out in less than 15 minutes. And the time it wasn't , was my fault, or should I say my trucks fault, and they helped to fix the problem. I rented a trailer and my trucks ground wasn't good enough. Uhaul Technician found a better ground to get me on my way !!! What more can I say.... Best Uhaul in Orlando that I've found so far. (Not that the others arent good...lol)

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESTINY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO A. 
Évaluation :
5

Holy cow, I really can't believe how painless this experience was. No wait time on either pickup or return. Absolutely FANTASTIC!

Isaac M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M. 
Évaluation :
5

Todo Excelente, pero la transmisión del camión que alquile no funciona bien Otra cosa, por accidente, al momento de entregarlo, lo cerré y dejé la luz prendida

Carlos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

A G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY L. 
Évaluation :
5

Everything is great Keep up the great customer service

SPENCER M. 
Évaluation :
5

No pun intended but I traveled a long road before I was able to get what I needed to make the trip successful. First I ordered a hitch to be installed on my vehicle so I could tow your car carrier. I was promised a date for installation. The hitch never arrived in time for the installation meaning I would not be able to take my trip. But because I was very proactive calling the local branch every day for an update we were able to get the hitch ordered from another location and get it transferred to the installation location. None of this would've happened unless I was on top of it and pushing pushing pushing. When the hitch arrived your technician was unable to install. So U-Haul said I had the correct hitch but they advised me they were not able to do the installation even though we had the proper hitch. So now I had no vehicle to tow the car carrier. I drove to another U-Haul location and it wasn't until then that I found out you had pick up trucks that can tow. This other location unlike the first location offered me the vehicle A pick up truck add a flat rate of $.69 per mile. I was traveling about 1200 miles and that would've been a very expensive rental. At this point I thought I would not be able to make the trip so I instinctively drove to the location that I had a reservation for the car carrier that's a car transport carrier. When I got there I saw they had five pick up trucks and offered to rent me one for a flat rate of 330 $per week including 750 miles. Something that the other two locations did not make me aware of. So it seems like different locations offer different things and there is no common offering at all the locations. Also even though the reservation was originally made through your corporate office in Arizona there is very little communication between the customer the branch that's doing the installation and your corporate office. And again if I wasn't on top of everything day every single day making phone calls I never would've been able to make The trip. So well I had success in the end it was because I took the bull by the horns and kept picking away until I got a location to give me what I needed. Again there seems to be little if any communication between your corporate office and what's going on at the branch level. Why didn't the very first branch you couldn't get the hitch on tell me that you guys had pick up trucks and call around to help me find a pick up truck at another location again I was not even aware you had pick up trucks until I continued to drive around to other U-Haul locations. In the offer that was made to me by the third location where I finally got the pick up truck and also rented the transport carrier that location was offering me something entirely different than the first two locations offeredSo once again there does not seem to be consistency between your branches and your people need to be trained better on helping people problem solve by using U-Haul's and making people aware of U-Haul's options. Thank you Mike Ochwat

MICHAEL O. 
Évaluation :
5

The store in North Miami Beach could learn a lot from this store. They are on top of it.

RONALD G. 
Évaluation :
4

Very friendly and helpful staff. However unable to open cargo door on first two vehicles I was assigned but luckily checked that out before leaving the lot. Driver door did not close properly and key provided did not open cargo door lock on vehicle I rented. But I was able to accomplish my task with it just the same. These were not safety issues.

PAUL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

It was marked as full but after driving it 5 miles I had to put 8 gallons of gas in the tank. Still returned it full so it cost me more in gas than it should have.

Debra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo P. 
Évaluation :
2

They didn't tell me until the morning that I rented the truck and showed up, that they were out of hand trucks/Dolly's. That can literally make or break a move. That was really crappy of them to not even inform me ahead of time.

DUSTIN L. 
Évaluation :
5

Have staff wear mask for their safety and ours.

Ricardo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMAD A. 
Évaluation :
5

Great service, fast and reliable!! Tamir And his friends are awesome !!

GOVI K. 
Évaluation :
5

These folks are very good at their job and know what they are doing. they are also have good customer service skills.

RONALD G. 
Évaluation :
5

Everyone there was so helpful

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce L. 
Évaluation :
5

The Team at this location is excellent and function superbly. The equipment is always well prepared and ready to go when I've needed it. Outstanding Team

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMIGDIO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONYAILA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

judith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUDY R. 
Évaluation :
5

Staff was courteous and very helpful. My only complaint is that for three days at the end of my rental four September they would not prorate the three days or even a week and charge me a full months storage when I really didn't need it even after I rented a truck.

John B.  |  Expérience générale 
Évaluation :
5

Mr Chestnut was excellent!

Angel C.  |  Premières impressions 
Évaluation :
5

Rachel was very helpful

Michelle D.  |  Premières impressions 
Évaluation :
5

Rachel and her team at the Orlando Alafaya location were absolutely amazing. They went beyond and made my move flawless. Thank you again Rachel

Laurie K L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joeseph F.  |  Premières impressions 
Évaluation :
5

Ms Douglas excellent employee, she made our experience with u haul happy

Cynthia d.  |  Expérience générale 
Évaluation :
5

Only downside is that Uhaul trucks would block entry to door.

Wisnolda D.  |  Expérience générale 
Évaluation :
5

The staff is professional and courteous. The facility is clean and we'll maintained. I would definitely recommend this location to everyone.

tyler c.  |  Expérience générale 
Évaluation :
5

Experience was very nice, all the representatives were kind and courteous and ready to help.

John B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LE ROY D.  |  Premières impressions 
Évaluation :
5

The staff was very nice and helpful. Easy pickup and drop off. I should had come here 2 years ago. Thanks for everything.

Jeff C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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