Customer Reviews for U-Haul Moving & Storage of Albany

10 412 évaluations

139 Broadway   Albany, NY 12202
(USS Slater)

(518) 449-2034

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(518) 449-2034

139 Broadway
Albany, NY 12202
(USS Slater)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de véhicules
  • Entreposage du vin
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The manager at the Broadway location in Albany NY Shannon is absolutely a 10 plus !!

LYNN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cameron C.  |  Premières impressions 
Évaluation :
2

This is the second time I got a storage unit from you guys and it has a lock on it this real stressful

Alex c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kynya C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shakira a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Desmond A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dania O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynne L.  |  Premières impressions 
Évaluation :
5

Excellent customer service. Quick, easy, and professional experience. Things moved quickly, smoothly, and easily. Excellent experience.

Amber F.  |  Expérience générale 
Évaluation :
3

I've been beal with U-Haul off and on for a couple of years specifically the Broadway location. I've have always had an horrible experience. But yesterday Arianna handled everything I needed with no attitude no delays nothing. I was in and out. Thank you

Amani f.  |  Expérience générale 
Évaluation :
3

It was better than other places. Nothing over the top but the job was done in a timely manner and the workers were courteous and knew what they were doing.

Lisa C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul S.  |  Premières impressions 
Évaluation :
4

Danielle, Adriana and Shannon at the Broadway, Albany storage were great handling everything. I'll go there and will refer my family and friends.

Jesse W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyron H.  |  Premières impressions 
Évaluation :
3

Overall, the convenience was ok. Not enough flat carts for storage items. Elevator entry takes a while, when someone else gets to on, I had to swipe my card again.

leslie p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda s.  |  Expérience générale 
Évaluation :
3

8x8 was the smallest unit possible for a 1BR apartment.

AYSHA MARCELL W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELLOUIS M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSICAL O.  |  Expérience générale 
Évaluation :
2

I asked for an 8 by 16 and completed the paperwork, purchased the required lock, which no other storage facilities require, and attempted to access the Unit. When I got to the 5th floor, there was a lock on it. I had to go all the way back downstairs, then outside back to the counter. There were at least 4 staff available who could have told me the unit was locked, or better yet, actually unlocked for me once it was reserved. When I came back to put my items in storage, I accessed the facility but then was denied elevator access. I had rented storage at this facility in the past and had elevator access problems EVERY time I was in the building. It's aggravating, and unnecessary. Nobody offers to fix it, they just have a staff person get on and use their card to get you to your floor. The office was not busy when I was there. My unit could have been unlocked for me once I completed my reservation. I had back surgery a few weeks ago and it is difficult to walk long distances. I don't know why I had to go back and forth up and down 5 floors so I could tell the front desk there was a lock on the unit. They already knew. Waste of time and unnecessarily difficult.

Michelle L.  |  Premières impressions 
Évaluation :
5

Staff were friendly and helpful despite being very busy. Professional through and through. The employees ALL deserve to have their praises sung. Made an annoying task a little less awful thank you!!

Amber F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William O.  |  Expérience générale 
Évaluation :
5

I used to be scared to rent storage units because I never knew what they were like but my unit and the facility settled my fears. Originally we only planned to use it a month or two but ended up keeping it almost 1,5 years. Merci.

Monroe M.  |  Expérience générale 
Évaluation :
5

Staff is very helpful and actually listen to what you have to say and what your questions and concerns are. The employee I mostly dealt with was David. I hope to encounter David the next time I need assistance or have a question.

William O.  |  Premières impressions 
Évaluation :
5

I have been complaining about the hallway lights for about a year for unit 6176 not working. I've been told repeatedly they will be fixed. Rent increased according to the letter to upgrade electrical abs lighting but still the hall lights do not work. I worked like to thank Shannon, Laurie and David for going above and beyond to help me and make me feel valued. Jonathan Knapp. Trucker.

Jonathan K.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly.. would definitely recommend them to a friend or family member 👍🏾👍🏾

Charles W.  |  Premières impressions 
Évaluation :
1

Still waiting for a call from store manager. It's been almost a week.

RAEBETH R.  |  Expérience générale 
Évaluation :
5

Arianna and nauti gave excellent service and had a great attitude as they were preparing to close yet still made sure I was able to get a unit

Cateria F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taylor g.  |  Expérience générale 
Évaluation :
5

I am so happy you were able to provide a place to store my belongings when I had no other options it works

Cleva D.  |  Expérience générale 
Évaluation :
5

Thank you. Back next year!

David B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F.  |  Expérience générale 
Évaluation :
5

The voice mail system is very frustrating, so I have up and drove down there.

Maureen S.  |  Premières impressions 
Évaluation :
4

Unfortunately I wasn't given the key to access the unit. Causing me to keep the the rental an additional day.

DEBORAH P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marelyn A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith S.  |  Premières impressions 
Évaluation :
5

Just love working with Uhaul staff there services.

Jerry R.  |  Premières impressions 
Évaluation :
5

Staff was friendly and helpful

Cleva D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leslie p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roderick f.  |  Premières impressions 
Évaluation :
4

Excellent service à la clientèle

wanakea c.  |  Premières impressions 
Évaluation :
3

I was not able to move my stuff into the storage unit due to the fact that there was a lock that wasn’t removed on the unit previously nor was it mentioned how to gain access to my unit.

thomas c.  |  Premières impressions 
Évaluation :
1

We signed up online and paid for a unit in your Erie St facility. We received an email with the access codes (but no instructions on how to use them) and were told that our unit was unlocked and ready for us. When we arrived, we had trouble figuring out how to get in due to poor instructions and were only successful after another customer helped us. When we got to the unit, it was locked,. Repeated calls to customer service wen unanswered. The cell of the GM went to a voice mail and was never answered. The intercom was never answered and there was no one on site to help. We drove to the Broadway Office where Megan was very helpful, switched our rental to that building, and then showed us how to work the security system. A process that should have been easy took two hours in total.

Jack T.  |  Premières impressions 
Évaluation :
5

I want to thank you for having this facility available to me in times of need that was awesome

Richard C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAQUIES P.  |  Premières impressions 
Évaluation :
2

I had some issues on my move in day. I was assured on Saturday 5/22 that the customer elevators would be in order by Sunday 5/23 which was the day I was moving into my unit with a full apartment of items. On Sunday when I arrived with my full UHaul I also rented there was no working elevator. I asked an employee inside who said "someone was working on it right now." I went back and waited for awhile by the elevators but no one was currently working on it. I finally went back inside and asked that someone operate a freight elevator because I needed to load my things into the unit that day. Finally someone came but it was a pretty big issue and many other customers were trying to move in and out of units so it was difficult to use the elevator and the employee had a hard time keeping up with the various floors people had to go to.

Melissa r.  |  Premières impressions 
Évaluation :
3

Was given a unit with a pillar in the middle, thus minimizing storage space.

PRINCEAMARU SHAKUR ABDUL M.  |  Premières impressions 
Évaluation :
5

We just moved our girls belongings into one of the storage units and also rented a van to transport everything. The staff was so helpful and courteous it was just a smooth experience overall. Thank you guys for allowing us to make this move for our girls so easy!

Marian L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F.  |  Premières impressions 
Évaluation :
5

Gina made everything good.

Kevin C.  |  Premières impressions 
Évaluation :
5

Very smooth process. Place appears clean.

David B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khaliah H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alene Marie D.  |  Premières impressions 
Évaluation :
3

I am very displeased with uhaul as I got the storage unit and a truck. I was told that the lock would be removed off the unit so I could load my things and much to my suprise when I got to the storage unit after uhaul closed but storage was still open my unit still had a store lock on it which caused me to have to drive back to we're I picked up my stuff which added more miles and took more gas. I really hope this is not how uhaul does business

Marget A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina L.  |  Premières impressions 
Évaluation :
5

I had a few issues when I came to "move in". The girl at the desk was EXTREMELY helpful and patient with my situation. If I could give her 5 stars I would give her 10!

Jamie A.  |  Online Move In 
Évaluation :
5

Excellent service à la clientèle

CHRISTOPHER A.  |  Premières impressions 
Évaluation :
5

Thanks for all your help.

tina t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemonde A.  |  Premières impressions 
Évaluation :
5

Nice place

Bruce R.  |  Premières impressions 
Évaluation :
3

l am a very busy man, l get 1 day off a month!!! The elevator was down. There wasn't a sign & the front desk didn't seem to care? Very unprofessional, l will not recommend your facility & our relationship will be short. The gentleman who signed me up was extremely helpful & courteous. Saturday staff however, didn't seem to care that the elevator was down & didn't or couldn't tell me when it would be operational?

Victor N.  |  Premières impressions 
Évaluation :
5

I received help right away when I tried to get in and when I lost my entry card staff assisted me efficiently.

Rhonda s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

damita m.  |  Premières impressions 
Évaluation :
5

The staff and customer service is really AWESOME. The members of the staff not only are courteous, friendly, and very nice but they take their time out to help you with what you need and need to know.

DEREK L C.  |  Premières impressions 
Évaluation :
5

the customer service rep at the counter was excellent. Very friendly and helpful.

christopher f.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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