Évaluations des clients U-Haul Moving & Storage of Allegheny West

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Allegheny West

Cote générale :

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MILTON D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lataka G. | Expérience générale |
Évaluation :

I was assigned a locker on the third floor that had no card access so I was never able to reach my things till the office was open I complained and nothing was done so I moved my things out the storage unit!

tyana h. | Premières impressions |
Évaluation :

The process was confusing, I ended up paying double, I’m still unclear about so much. I was told one thing while setting up storage and I got there and a totally different process took place. You guys are lucky I’m not in the position to switch companies at the moment but I definitely will as soon as I can you guys were horrendous.

donna m. | Expérience générale |
Évaluation :

This was my second or 3 rd time using U-haul services and have never been disappointed.thank guys

RHONDA B.
Évaluation :

John was a great help to me today! He was friendly, he actually helped us understand the equipment and he was attentive. The other staff were not as customer friendly.

SOPFIA B.
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Le client n'a pas laissé de commentaire.

christine g. | Expérience générale |
Évaluation :

Staff were always accommodating, polite and knowledgeable. The facility was usually clean except when people left their belongings out, which was not often.

Mark T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Darneta B. | Premières impressions |
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STAFF Was very KNOWLEDGEABLE And HELPFUL and Courteous I would recommend having a dumpster available to discard large amounts of trash.

Monique H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

WILMER P.
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Le client n'a pas laissé de commentaire.

Deborah R.
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The customer representative young man with little braids were extremely helpful and demanding why my truck that I made reservations was not able. He remain claim & respectful to me although I was extremely up set . He made sure he compensate me with another truck and apologize fir whom took me my reservation out the system and started a didn't requested for 27” which I had proof for both days a 27” truck reservedvvonfirnation number sent yo me for 11/072020 & 11/08/2020

PATRICIA R.
Évaluation :

It was initially a very intense and stressful experience. Mr Brandon and Mr Simmons helped alleviate some of my worries. I appreciate them and hopefully my belongings will arrive at it's final Georgia destination.

Elvin R. | Expérience générale |
Évaluation :

It was great right up until the end. I wanted to rent a truck to move out my things. Although my driver's license was renewed and unexpired, due to Covid I only had the paper license showing the renewal and 2024 expiration date. PA allows the paper to be carried with the old photo license to show proof of id. This, however, was not accepted by the manager to rent a truck and he offered no other solution to rent a truck. Despite paying $200/month to Uhaul via auto pay for more than 2 years, I could not rent a truck from UHaul to move my property. Uhaul's shortsightened response to my situation forced me to make other arrangements to move my property.

Kevin A.
Évaluation :

Le client n'a pas laissé de commentaire.

Joann W.
Évaluation :

In business this location play dirty, emptied my unit and book a truck to take to my location they never closed the unit out. Also some of my belongings were damaged while in the storage unit... How???a MYSTERY

Nathaniel G.
Évaluation :

Le client n'a pas laissé de commentaire.

ZSANEEN E.
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Le client n'a pas laissé de commentaire.

Leonardo B.
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Le client n'a pas laissé de commentaire.

Tiffany A.
Évaluation :

If you are going to allow customers to drop off vehicles outside of store hours, it would be nice to have access to the drop off area. The gate and storage area was inaccessible and after about an hour on the phone and driving around the property too many times, I was told to put the key in a ziplock bag and toss it over the 14ft barbed wire gate. A waste of my time.

Romero P.
Évaluation :

IT WAS CONVENIENT

ERIC B.
Évaluation :

Nothing. I was attended on time and courteously.

Lena P.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin D.
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Le client n'a pas laissé de commentaire.

David P.
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Le client n'a pas laissé de commentaire.

Marilyn S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MIKAH R.
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Le client n'a pas laissé de commentaire.

Kyle l. | Expérience générale |
Évaluation :

I was contacted a couple weeks after moving my belongings In that there wasn’t a lock on my unit. After a brief conversation I told her that the number on the contract wasn’t the number she was suggesting was mine. Every week after they would call me and say the same thing and I would keep explaining to them I have the contract right in front of me.

Sandra Y.
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Le client n'a pas laissé de commentaire.

Michael S.
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Le client n'a pas laissé de commentaire.

Marco Y.
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Le client n'a pas laissé de commentaire.

Nikiya F. | Premières impressions |
Évaluation :

It was my first time renting and I didn’t know what I was doing but it all worked out.

Jerry P.
Évaluation :

Great friendly service

Deborah C.
Évaluation :

Staff was helpful and friendly.

christopher w. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Reuben R.
Évaluation :

Great experience overall.

Rick G.
Évaluation :

One of the u boxes finally make it 22 days later then the original delivery date! Now the billing is incorrect and NO ONE at Uhaul can help. The one thing U haul did right was swipe my credit card! Can someone PLEASE help!!!!

Darnetta A.
Évaluation :

The reservation print out should match the actual location. Placing a message in small print that the location is subject to change is not enough. You ask about receiving a text alert so the location change notice should be sent by text or by phone.

Jameen L.
Évaluation :

Le client n'a pas laissé de commentaire.

Basil B.
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Le client n'a pas laissé de commentaire.

Marsha S. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Arthur C.
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Le client n'a pas laissé de commentaire.

brenda M.
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Le client n'a pas laissé de commentaire.

Armon M.
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Le client n'a pas laissé de commentaire.

tamara W.
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Le client n'a pas laissé de commentaire.

Cheryl W. | Expérience générale |
Évaluation :

This was my first time there no one escorted me or show me how to work anything upstairs they showed me about the cards when you get in the building on the elevator all that no one came to the storage unit per say I couldn't get in the storage unit then she gave me another unit on another floor I couldn't get up to the floor cuz you never gave me your number card it was a whole message depressed me and I had to stay there for almost 3 hours with someone for it to come to y'all is it y'all policy to show them what they getting out of work it Etc

jesus S. | Premières impressions |
Évaluation :

its a clean storage place and secure your stuff is safe and the staff do a great job speaking and showing the storage so if you need your stuff safe take it to the storage where its safeand the good part they work with you with the pricing. My stuff are safe in the storage have a great day.....

Marnishia H.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph M.
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Le client n'a pas laissé de commentaire.

Nyera B.
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Le client n'a pas laissé de commentaire.

Keith F.
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Le client n'a pas laissé de commentaire.

Joann W. | Premières impressions |
Évaluation :

Friendly family like employees management was very good natured. Love the comarade.

Kimberly T. | Premières impressions |
Évaluation :

I had a wonderful experience with staff the customer service rep that I dealt with was named Dominique Hood she was absolutely fabulous and because of her I bought the unit please make sure that she she is rewarded for her customer service skills I would refer anybody to her as well as your company thank you

Charles B.
Évaluation :

It is only $9.20 but I disputed this and was told I would be contacted regarding it and I never was and was charged. I stopped to get the gas before returning the truck. I filled it to exactly the amount I received it at and still got charged. I feel like i was nickle and dimed here and that was unfair

Joseph S.
Évaluation :

Better directions to location

Carlos R.
Évaluation :

Would have preferred to pick up the truck at the closer location to me but was not given that option. I made the reservation at the location closer to me.

louis H.
Évaluation :

Le client n'a pas laissé de commentaire.

Rosetta M.
Évaluation :

You can offer frequent customer incentives, like 20% off the next time I use U-Haul. I would most likely use a 20% off coupon, then to ask someone can I use their Ford F150, to move furniture. Most times people (like me) do not want to use their automobile to haul large items on top of the car. Thank you for your prompt services, I was in a bind that day and U-Haul came through. Also the customer services at 2801 Hunting Park was outstanding!!!

Rennetta S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Marnishia H.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES A.
Évaluation :

The truck was making loud noise when you accelerate and hesitant to move . I had better trucks from uhauls and that one was the worst .

Joshua P.
Évaluation :

Not only was this the worst experience I've ever encountered but the staff was just...unable? I'm not sure how else to put it. My reservation was set for 6am on Friday 9/25. I tried using the automated system to pickup my equipment and I can understand that the automated system has its flaws which is why it took some time to confirm who I was, etc. even the individual from customer support was very helpful and for that I'm thankful..but..the employees at the specific location were AWFUL. They (Man and woman) arrived around 6:30 (at this point I still hadn't had my approval) and when I went to ask them a question the first thing that was even said to me and by the male employee was, “we don't open until 7”. When I replied, “but my reservation is for 6” the response I got was, literally, laughter in my face. Finally, when I did get my approval some 45 minutes later I was following the instructions to retrieve the key in some sort of lockbox and when I went to go snag the male employee started walking over to me while saying loudly “I told you we don't open until 7”. Maybe he was trying to intimidate me? I honestly didn't have the time or patience to do with that at the time so I ignored him and went about my business. I was there for a reason and arrogance is something I frankly, couldn't care less about in the moment. Now, I'm a very level headed individual. I like to assess things from all sides but the sheer ignorance and arrogance from those two employees will absolutely make me an anti-U-Haul customer for life. I will NEVER use U-Haul again because of two employees at the Allegheny West location. I am a business man, and the sheer lack of, anything, will cause my stomach to turn over at even the sight of that location. I won't even get into the things I saw when returning my equipment but to whomever is reading this, please, make some changes over there. It's shameful.

Breylin A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

FRED D.
Évaluation :

Le client n'a pas laissé de commentaire.

RYAN E.
Évaluation :

The truck was shaky and when I came to buy boxes the employees were not helpful at all...the day I picked up my truck the mgr was there and u can see a difference in attitude among the staff

DAWN M. | Expérience générale |
Évaluation :

Thank you very much I am please to say that I will use there service’s whenever I need too thank you mr Williams for your services

Anthony M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Peter S.
Évaluation :

Perhaps have more moving carts. People tend to use more than one.

WILLIAM N.
Évaluation :

Le client n'a pas laissé de commentaire.

Adam B.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter S. | Premières impressions |
Évaluation :

Ms. Aliyah WILLIAMS was thoughtful and very knowledgeable and professional. Her customer service is laudable. She interacted with a few different customers, U-Haul associates and a vendor in a professional manner. Your facilities are clean, well lighted and easy to access. Thank you.

Martin B.
Évaluation :

I have rented from you 50+ times, my account should be verified enough for me to not wait for verification of my rental agreement. All my documents are updated but your system makes me wait. I finally had to go into office to rent, which is a waste of time

Charlene R. | Premières impressions |
Évaluation :

The staff at this location went above and beyond to meet my storage needs. I would definitely use this facility again and I will recommend this location to my friends and colleagues. P.S. Thank you for the coffee!

Juanita R.
Évaluation :

Everyone here was through and straight to Point all my concerns was fixed promptly. Great customer service

stephen R.
Évaluation :

Those guys at the Hunting Park store are the best, they are all awesome from Brandon on down. Before them there were none, after them, there won't be anymore.

john L.
Évaluation :

Was given a damaged cargo van. Which resulted in closing of a back door and the glass breaking. It was bound to happen. And it happened to me. Fix your shit before you rent your vehicles. This was a first for me. And next time I will inspect. Seems like people who get paid are not doing their job. Was charged $150. I would like tht back.

Daniel D. | Premières impressions |
Évaluation :

The staff is great. Moving across the country sucked but the staff here made this part shockingly easy. Gladly deal with them again.

Mattie D.
Évaluation :

Le client n'a pas laissé de commentaire.

Julie G.
Évaluation :

Make sure customer starts truck before leaving for the day. Had trouble with the key several times trying to start up. Staff acknowledged problem when I turned in truck rental. Because the 1st u-haul location had problems ( precious customer was several hours late... I was sent to this new location). I felt bad to have to cut in line because my truck wouldn't start, but I had 1.15 minutes to go cross town for a pick-up at 6pm ... it was 4:45 when I left. I also had to purchase gas on the way... tank wS slightly Bove empty.

Elias L.
Évaluation :

Le client n'a pas laissé de commentaire.

Ishmeal H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles L.
Évaluation :

Nothing. This process was easy and great.

CARESA M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew R.
Évaluation :

Better knowledgeable staff. Equipment that is ready to be rented. Took a hour and a half to rent a truck.

Steven B.
Évaluation :

Le client n'a pas laissé de commentaire.

Felicia W.
Évaluation :

Le client n'a pas laissé de commentaire.

Giselle S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela N. | Premières impressions |
Évaluation :

Peaceful end to a rough start. Brandon, personally was a great help to me and my family.

DIANE W.
Évaluation :

Remind customers to clean vehicles/ eqipment after use. I found used latex gloves(black) behind driver's seat. I left them there.

Pharide R.
Évaluation :

Answer The Phone, It Stay Bush For 3 Hrs

ryan B.
Évaluation :

I picked up a trailer from this location and drove almost 200 miles to my vacation home. I had dinner reservations and plans the night of my arrival and the day after but had to cancel due to not having a vehicle. The trailer jack to lift off of my vehicle broke internally. I had to call uhual and wait for someone arrive. When they did arrive they told me it wouldn't be fixed for another day or 2. It sucks because I have 3 little kids who wanted to go out but I wasn't able to take them as for the places we wanted to go didn't accommodate a vehicle with a tow trailer. So vacation really wasn't vacation.

ELLEN S.
Évaluation :

The truck I rented was clean and ready to go. However the office was very understaffed for an end of month Saturday. Although I rented a 6th floor climates controlled unit online, there actually weren't an available. If our d this out through a variety of time consuming incidents that day. When I picked up the moving truck in the morning I asked to also be given my locker information then although they wanted me to wait. The lines in the office were so long and I didn't want to have to wait again when I had the movers with me. I was given a unit that turns out was already taken. I didn't find this out until the movers and I had a lot of my stuff up on the 6th floor. Back to the very busy office. After a while I was only able to get a unit on the 5th floor. So now we had to move stuff from different elevator bays and different floors as I had items on the ground, 5th and 6th floors on different sides of the building. Additionally, the manager who had assigned me the already assigned unit in the morning also had told me that I should use the garage door to enter the building with truck to unload, since the drop off bay was flooded. Well, when I tried that, the 15' truck the same guy rented me in the morning didn't clear the garage opening. The missteps of the facility manager and the busy office made an already stressful day even more stressful. It also required me to use the movers for at least an hour more than I would have if the improper information wasn't given in the first place.

Cassandra B.
Évaluation :

Nothing just continue doing what u do

Ellen S. | Premières impressions |
Évaluation :

The office hours are convenient but there was not nearly enough staff to run the busy days like Saturdays. Although I had rented a 6th floor unit online, there were none available when I got there. The manager gave me a unit # for a 6th floor unit, but when I came back with the movers a few hours later, that unit had a lock on it. The office was extremely busy and it was difficult to get attention to the issue that I had no place to move in. William was able to find an open unit on the 5th floor and helped the movers get access to both the 6th and 5th floors since now they needed to bring full carts from the 6th floor to the 5th floor. With the busy office, the moving of floors and the overall confusion about the unit I ended up using and paying the movers for at least another hour. Additionally, that morning when I picked up the 15’ truck the manager had told my to avoid the waterlogged bay and drive through the garage door. However, when I tried to do that the clearance of the 15’ truck was too high. The manager who rented me the truck should have known that.

Roger K.
Évaluation :

Le client n'a pas laissé de commentaire.

SAMUEL M.
Évaluation :

Le client n'a pas laissé de commentaire.

Donald K.
Évaluation :

Outstanding

SHARITA C.
Évaluation :

The communication from the managers and workers was the worst

JOHN B.
Évaluation :

N/A

DARRYL B.
Évaluation :

I did not rent a uhaul, please remove my email from any uhaul transactions.

ERICA W.
Évaluation :

Le client n'a pas laissé de commentaire.

Angelique C.
Évaluation :

Le client n'a pas laissé de commentaire.

DYLAN O.
Évaluation :

My truck was rescheduled 10 minutes before my appointment. Nobody called or emailed me to let me know. Next spoke to Jesus on the phone he swore up and down I was notified, was very rude with me as well.

andrea C.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN B.
Évaluation :

N/A

MICHAEL K.
Évaluation :

Le client n'a pas laissé de commentaire.

Kimberly N.
Évaluation :

Le client n'a pas laissé de commentaire.

MORRIA P.
Évaluation :

Le client n'a pas laissé de commentaire.

lev S.
Évaluation :

Le client n'a pas laissé de commentaire.

MELVIN L.
Évaluation :

Le client n'a pas laissé de commentaire.

LOUIS S.
Évaluation :

Donavan was great and helpful. Thank you

Joel F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Alan K.
Évaluation :

Le client n'a pas laissé de commentaire.

MONIQUE A.
Évaluation :

Le client n'a pas laissé de commentaire.

stephen R.
Évaluation :

I don't know his name but the rep who looks like Bon Jovi is excellent. Please give him a raise. He's awesome,does his job well.

Janell F. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

NABILA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth C.
Évaluation :

I was given a U-haul that had a cracked side mirror, which impaired my ability to safely change lanes. The vehicle also had barely any gas and the tire pressure was also low. Nothing in the contract was explained to me either when I picked up the vehicle. When I reached out to the location to let them know I was concerned, they directed me to the roadside assistance I had paid extra for and after waiting 2 hours, I was told they determined the vehicle safe and there was nothing they could do for me. This experience made my move exponentially more stressful and customer service indicated they contacted the manager, but I haven't heard anything.

Tyrone B.
Évaluation :

Since the covid-19 pandemic Councilwoman Bass has served over 200,000 meals. I would like someone from Corporate to contact me to talk about supporting what we have been doing here in Philadelphia. We love for Uhaul to partner with us so we can feed more people across the city.

peter A.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew D.
Évaluation :

Le client n'a pas laissé de commentaire.

ANDREW P.
Évaluation :

Le client n'a pas laissé de commentaire.

Sheyna H.
Évaluation :

Le client n'a pas laissé de commentaire.

Marc A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Catherine H.
Évaluation :

Great service. Fast and easy!

Sicily H.
Évaluation :

Le client n'a pas laissé de commentaire.

Tamika S.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN T.
Évaluation :

Worst experience ever!!!!!

Adrienne C.
Évaluation :

From start to finish everything was made easy! Employees were clear on expectations and were friendly and helpful. William was fantastic (the person who dropped off and picked up the crate in philly (the person in Portland was also delightful!) I would totally recommend ubox as a way to move across country!

Larry B.
Évaluation :

smoothest transaction

Robert V.
Évaluation :

Le client n'a pas laissé de commentaire.

James H.
Évaluation :

Location was not open into 9:30 the location say 9:00 clock so why would I say the truck was clean if I can't even trust them to open up on time then once I got the truck the gas was low but then I get charged for gas never again

michael G.
Évaluation :

William and the other lady. She didn't have a name tag on. Were exceptional. Truck was ok. Did the job.

shaniquia s. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

PETER C. | Premières impressions |
Évaluation :

This was the only pleasant part of a horrible experience with U-Haul. "William" at U-Haul Moving & Storage Of Allegheny West...Thank you for your help and professionalism. If not for him, I'd probably not use your services again. Peter Cazeau 351-444-2621

Dorthea C. | Expérience générale |
Évaluation :

There was only one instance while there and I was informed immediately. I did incur some damage but was compensated for it. Overall and other than that it served the purposes I needed it for.

Khalid M. | Online Move In |
Évaluation :

First: the staff was great, friendly, and very helpful. The card I was assigned to get access into the building didn’t work. After numerous of failed attempts, I was given another access card, didn’t work. Staff member enter their code so I can get access. I gather my belongings and go to the unit, it was locked. I had to wait for team member to remove the lock. Face to Face with team members: Great! Overall Logistics of the Building/Access: Failed!

Tyreek M. | Expérience générale |
Évaluation :

Staff was & still are very unprofessional & hostel towards patrons , there loud & unruly . I’ve cancelled my contract with u-haul because of this

Brenden R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Navpreet S. | Premières impressions |
Évaluation :

I moved from NYC to philly so I emptied my storage unit in NYC and wanted to transfer my stuff to this facility. After making my reservation online- I called the facility to discuss office and access hours given I would be arriving in Philadelphia later in the evening- the person who answered the phone hung up on me 3 times mid conversation. She also did not offer me to try to set up 24 hour access by paying $10 extra and told me “don’t show up here before 9.” I thought that was unprofessional. When I got to the facility at 9am I had to wait 2 hours in line prior to getting my storage unit. Very disappointing. I had to return the U-Haul Trailer I had rented and due to the wait my time went over and I had to pay another days worth of rental costs. Overall I thought the communication was poor and customer service lacked professionalism. Although the young lady that helped me at the counter when my turn finally came was very nice.

Lynette C. | Premières impressions |
Évaluation :

first time using a self storage facility everything concerning my move in went smoothly no problems employees very helpful.

Juliana M. | Premières impressions |
Évaluation :

Brandon and his staff were truly accommodating and made my experience of renting a truck and storage facility a good one. They explained all the charges, there were no surprises. I was frustrated with UHaul and vowed to NEVER use them, but Brandon reversed my mind about UHaul. I guess not all UHaul’s are the same. Thank you Brandon, keep on providing great customer service, keeping your facility clean and before long, you and your team and your facility ONLY will be the best one in the nation!

Latonya W. | Premières impressions |
Évaluation :

The staff was very polite. They are so professional.

Paul D. | Expérience générale |
Évaluation :

The staff was just awesome, had no problems at all.

lisa b. | Expérience générale |
Évaluation :

Everyone we had gone there everyone was very friendly and helpful great place to keep your stuff when needed

Kimberly S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Charles H. | Premières impressions |
Évaluation :

Friendly and helpful staff

tracy m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela O. | Expérience générale |
Évaluation :

Staff was rude my nephew got locked in during alarm setting, not a good experience

Mohammad H. | Premières impressions |
Évaluation :

Very polite and helpful

DAISHA A. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Vernon Q. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Robert C. | Expérience générale |
Évaluation :

Elevators malfunctioned too often. Better access to restrooms.

Crystal B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Heather R. | Expérience générale |
Évaluation :

Everything went well during the time I utilized the storage facility. The only issue was upon my arrival to my destination with the items I kept in storage I noticed dead roaches and live roaches on my belongings. This was disturbing as I had to get my new place sprayed before I could continue.

Deeneen P. | Expérience générale |
Évaluation :

The facility itself was ok with the exception of the fact that we were never told that there would be a huge pillar that occupied a large majority of our space. Also when we tried to cancel when we called the gentleman left us on hold for 40 minutes. Then when I called back he said he would look at our storage and make sure it was cleaned and call back in five minutes. He never did he also said we'd get a full refund bc it was the day we cancelled was the day we were charged and I never heard back from him I had to call my bank to figure the charge and ensure the cancellation. Horrible horrible customer service

Brooke R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

susan m. | Expérience générale |
Évaluation :

I had 2 U-boxes and 1 Storage Unit at U-Haul of Allegheny West. My experience with everyone at this facility was extremely pleasant. All were accommodating, very helpful and friendly. I was particularly impressed with how the office personnel managed a busy time, efficiently handling each customer's needs in a positive, competent manner. If they did not know the answer to a question, they were happy to do the necessary work to find out. I have dealt with many U-Haul facilities (West and East coast) and Allegheny West has been the best! Thank You

Sierra P. | Premières impressions |
Évaluation :

Brandon was very nice and professional. His customer service skills were great and he made sure all my needs were met.

Amirah C. | Expérience générale |
Évaluation :

I had a positive experience with Uhaul.

Wondo L. | Premières impressions |
Évaluation :

Poor ..

Kimberly S. | Premières impressions |
Évaluation :

I was very pleased the supervisor helped me with all my needs. Very clean in secure.. Thanks for all y’all help!!

Austin D. | Expérience générale |
Évaluation :

My experience at and with this facility was overall excellent.

robert g. | Expérience générale |
Évaluation :

Very nice staff clean building/ storage... access ability 💯

garland b. | Expérience générale |
Évaluation :

It was a pleasure to use the U-Haul services and facility. The staff were knowledgeable, professional and helpful. I would recommend this U-Haul business to my family, friends and community.

Myha C. | Premières impressions |
Évaluation :

Wrong information online, wrong truck and storage. Poor customer service at site.

Anjelika R. | Premières impressions |
Évaluation :

Nice and clean friendly staff and great pricing.

Dorine L. | Expérience générale |
Évaluation :

It was a pleasure coming to the storage facility all the time. The security was superb.

Julinda R R. | Premières impressions |
Évaluation :

Brandon thanks for ALL your help!

Louise B. | Expérience générale |
Évaluation :

The customer service was outstanding, they care about their customers with excellence, I am so greatful how they cared for our belongings.

pete h. | Expérience générale |
Évaluation :

Need more staff on weekends especially. Opening hours, was waiting in line 45min to make a payment on my storage unit at 10am on 12-7-19 sat. Only had one employee at hunting park Location.......

Carlista P. | Expérience générale |
Évaluation :

N/A

LaReese G. | Premières impressions |
Évaluation :

The staff was very polite and assistede with securing a storage facility and returning the truck as well. The building is very nice and clean. I feel safe leaving my belongings in that facility.

Sara N. | Expérience générale |
Évaluation :

I always met with very friendy staff. Never had a bad experience. Thank you

Deborah W. | Expérience générale |
Évaluation :

I'm grateful for the experience. Personnel was kind and friendly. They went above board to make sure I had what I needed. Thank you did your service.

Constance L. | Expérience générale |
Évaluation :

The facility it self was above average however the staff could use some customer service training especially the older black male who works at the front desk.... He is very condescending !

Rhonda S. | Expérience générale |
Évaluation :

None

Nathaniel S. | Expérience générale |
Évaluation :

Didn't expect to utilize their services as long as i did. However, any mishaps i personally made were rectified. Therefore, my experience with this U-Haul company @ this location was phenomenal.

teda h. | Expérience générale |
Évaluation :

One of the staff was very helpful and patient but the manager was very rude to me and his own staff. My items are now stolen. They can't find them. I'm still waiting

James B. | Expérience générale |
Évaluation :

Need to file an insurance claim. Sofa was stained by a ceiling leak.

evelyn c. | Premières impressions |
Évaluation :

The young lady who assisted me was very poised &professional. She explained the rental access process very thoroughly.

Robert F. | Premières impressions |
Évaluation :

I am happy with the service i received. The facilities are well maintained, the staff was friendly and helpful and got be set up very quickly. I could not have asked for a better experience.

Bruce P. | Premières impressions |
Évaluation :

Very much satisfied, with customer service, storage facility, equipment, thank you.

juanita m. | Expérience générale |
Évaluation :

Great

Valerie P G. | Expérience générale |
Évaluation :

Our individual needs were addressed with courtesy, creativity and speed and were grateful for the helpful employees.

Richard W. | Expérience générale |
Évaluation :

I closed out the unit and then was sent two friendly reminders about payment then two letters about late-Lien payments. I called 4 times to rectify and I still don't know if this has been taken care

Juanita M. | Expérience générale |
Évaluation :

Awesome

Valerie P G. | Premières impressions |
Évaluation :

Jemel and Aliyah were SO helpful to us. We had an unusual situation which required a creative solution and they helped us find it and work through the details. Everyone was extremely polite. So clean!

Jasmin O. | Expérience générale |
Évaluation :

N/a

CHERYL G. | Premières impressions |
Évaluation :

This is the worst experience that I have had in all the time I have used your services. I have been overcharged for something that was not my fault. I will write the Corporate Office in regards.

Patricia D. | Premières impressions |
Évaluation :

The entire process was made seamless by the knowledge of the staff. Superb service!

Aaron W. | Premières impressions |
Évaluation :

Took a little while but my issue got resolved. Will follow up with the manager this week. None of the on hand staff wanted to take responsibility for the error they caused. But, it's all good

Sergei B. | Expérience générale |
Évaluation :

Very good service, friendly workers. The place is clean and organized. The only thing I would change is the price for the smallest storage unit. Otherwise, it’s a well maintained placed.

Wanda M. | Premières impressions |
Évaluation :

Terrific experience,walked thru the door/was greeted by a very friendly, pleasant man who was eager to help me & offered great information. His name was Mr. Simmons who knew job well & was excellent!

laura f. | Expérience générale |
Évaluation :

The unit was great and kept my belongings safe and dry. I met 2 employees that were wonderful (can't remember their names, but wish I could). Everyone else seemed lazy and completely uncaring.

EVAN K. | Expérience générale |
Évaluation :

Had to call 4 times to refuse a charge based on a vacant unit I had cancelled, this unit was then rented out to someone else and I was charged for it, this is fraud and theft, staff was very rude

Michel R. | Expérience générale |
Évaluation :

Thanks

Gerald M. | Expérience générale |
Évaluation :

Thanks

Tamikah M. | Expérience générale |
Évaluation :

The mgr was rude to me and staff. Moving out was a nightmare. I moved away and couldn’t check out over the phone. I paid three extra months extra until I found a way around this issue. It was Just bad

RAYMOND Z. | Expérience générale |
Évaluation :

Great

Cassandra B. | Premières impressions |
Évaluation :

Very professional ,courteous polite took his time and explain everything to me

Larry D. | Expérience générale |
Évaluation :

Na

doyle b. | Expérience générale |
Évaluation :

Satisfied with your service

Cara V. | Premières impressions |
Évaluation :

None

Melvin M. | Expérience générale |
Évaluation :

Very professional and quick service.

jonice T. | Premières impressions |
Évaluation :

Very fast service

Ykisme W. | Premières impressions |
Évaluation :

great service

KINDA S. | Premières impressions |
Évaluation :

Brandon was VERY professional nice guy helpful

Crystal C. | Expérience générale |
Évaluation :

This storage place is spacious, clean, professional and helpful.. The prices are good but insurance is high. $55 for smallest unit to $71 after insurance is high. I hope the insurance rates go down.

Melody W. | Premières impressions |
Évaluation :

A good experience

Rhonda F. | Expérience générale |
Évaluation :

Had a great experience, well lit and clean. It is hard to navigate through

Malika G. | Premières impressions |
Évaluation :

Brandon was excellent in assisting me with my storage unit, very personable. I look forward to working with this team at Allegheny West.

Larry M. | Premières impressions |
Évaluation :

Team did a great job helping my family and were very customer service orientated.

Erez S. | Premières impressions |
Évaluation :

I booked it on line from New York. However then I arrived I had to reregister again and provide information that was not asked on line, Like 3 references and my Home insurance. You should be more cl

Shamera H. | Premières impressions |
Évaluation :

The gentleman who assisted me with getting my unit was very professional and kind... when returning the truck i had a horrible experience

Gael V. | Expérience générale |
Évaluation :

Everything was above average

Breanna C. | Expérience générale |
Évaluation :

Everything was helpful. They helped create ease of mind while I was overseas.

Sarah H. | Premières impressions |
Évaluation :

Great experience

Gael V. | Premières impressions |
Évaluation :

For yesterday being my first time in a U Haul in years was a very good one. The person who took care of me is named Brandon and his service was great. I truly like Brandon’s service.

Jayne Y. | Expérience générale |
Évaluation :

Premises safe and secured, well-managed, cleanliness throughout including the bathrooms, orderly, well-lit, climate-controlled, Staff: professional, well-informed, courteous and amiable.

Timothy Y. | Premières impressions |
Évaluation :

Is a good location with convient elevators and carts to use Made my move easy to by myself

desiree h. | Expérience générale |
Évaluation :

Nice clean facility. Friendly staff.

MIRANDA G. | Expérience générale |
Évaluation :

Treated very well.

Robert S. | Expérience générale |
Évaluation :

Would be nice to have two large dumpsters set to be on premises at least 2days out of the week.

Myteesha R. | Expérience générale |
Évaluation :

The young woman was always professional, respectful and sensitive to my needs.

Katelyn S. | Expérience générale |
Évaluation :

The staff at this uhaul were lifesavers in a day full of issues caused by other locations. They were efficient and polite, made sure the equipment was safe, and took time to try to resolve problems.

Rhonda S. | Expérience générale |
Évaluation :

Its clean and secure.would recommend this place to friends

Steve G. | Premières impressions |
Évaluation :

Your staff did a great job. Very attentive. Answered questions. very helpful.

DESIREE S. | Premières impressions |
Évaluation :

William Simmons was the best. Turned my stressful situation into a smooth situation. He was so polite, with a calm voice and extremely helpful. Awesome!!!

Randall S. | Expérience générale |
Évaluation :

I understand that you have a business to run and due to some bad clientele some unfortunate or misfortunate things have occurred but I truly believe that the customer aspect on an individual basis

destiny s. | Expérience générale |
Évaluation :

N/a

Sheryl B. | Expérience générale |
Évaluation :

Very neat and clean

Kevin W. | Expérience générale |
Évaluation :

It was great great facility... storage could be 24/7

DIANNER H. | Expérience générale |
Évaluation :

The Uhaul system is a well thought out process and it works brilliantly.

Adrienne B. | Expérience générale |
Évaluation :

The staff was excellent in providing good customer service. I enjoyed the cleanliness which I give this u- haul a 10. I recommended 2 customers checking out and my cousin moved in on Thursday.

KINDRA L. | Premières impressions |
Évaluation :

My experience was good

Franklin O. | Expérience générale |
Évaluation :

n/a

Carol M. | Expérience générale |
Évaluation :

The customer service From Brandon Donavon was poor. Both delivery to my house and the pickup from my house were late. Lacks phone educate. Perhaps a class in developing customer service skills.

Beverly S. | Expérience générale |
Évaluation :

Workers did not want to do any work until a manager was on site. Employees were rude, short tempered and overall negative

Richard Q. | Premières impressions |
Évaluation :

The movers were great. The only thing bringing this grade down a bit was that the architecture of the building has several columns where getting a true 10' room is difficult.

Mia B. | Réservation |
Évaluation :

I like everything about this location & how it's ran...I have no complaints...

ELVA W. | Réservation |
Évaluation :

Location had changed since I was last there the entrance had moved there were two workers but only the female worker knew how to work everything this made for a long wait to be served

BRENDA H. | Expérience générale |
Évaluation :

Was very satisfied with the staff n facility....couldnt complain even i wanted to but i dont

Judith s. | Expérience générale |
Évaluation :

The entire U-Haul storage box experience was a nightmare. No one in any dept. could tell me where my box was located, and everything Cust. Serv. reps told me to expect did not happen.

YVETTE M. | Expérience générale |
Évaluation :

Well maintained facility

Michelle W. | Expérience générale |
Évaluation :

The staff was racist made derogatory remarks about me threatened and harrassed me..I would not recommend this uhaul to anyone I know and would strongly oppose it to anyone thinking of going there.

JOSE G. | Expérience générale |
Évaluation :

I have not used this facility. Don’t know why I got this.

Rich B. | Réservation |
Évaluation :

I am a new customer here. I am not happy with this facility at all. They are infested with roaches. When I told the manager he just stated, Yeah we know the exterminator will be here soon.

Jacqueline S. | Expérience générale |
Évaluation :

N/a

Ryan H. | Expérience générale |
Évaluation :

Brandon at the front desk was an absolute professional. He was working the very busy desk by himself, and went above and beyond to make sure each and every customer was happy. He deserves a raise.

Tia D. | Réservation |
Évaluation :

A great facility for storage

Richard M. | Expérience générale |
Évaluation :

noted occasional roaches in unit on move out and we had none upon leaving our belongings initially

Christopher W. | Expérience générale |
Évaluation :

.

Gina C. | Expérience générale |
Évaluation :

This was one of the worst experiences of my life. I was given incorrect information from the start, it is impossible to get someone on the phone, "Brandon" was unsympathetic, & hung up on me.

Eleanor C. | Réservation |
Évaluation :

It was good.. just very hot and had hard time finding carts to use.

Bryant R. | Expérience générale |
Évaluation :

Not organized at all.

Lucy P. | Expérience générale |
Évaluation :

None

crystal D. | Expérience générale |
Évaluation :

unprofessional

Adam J. | Expérience générale |
Évaluation :

not enough people at register. had to wait too long in line.

YAGHOOB F. | Réservation |
Évaluation :

above avergae

Natalie J. | Expérience générale |
Évaluation :

pest control is needed. there are roaches in elevator.

Marcy L. | Expérience générale |
Évaluation :

The experience with the UBox was a nightmare. I scheduled the delivery of the box in advance and called the day prior to confirm. Despite that, box didn’t come and no one knew where it was.Never again

jennifer m. | Expérience générale |
Évaluation :

Very understanding

Tiffany C. | Expérience générale |
Évaluation :

The 24-hour access isn’t available anymore. That sucks!!!

tamara h. | Expérience générale |
Évaluation :

Everyone was very helpful. Provided me excellent customer service.

Jasmine d. | Expérience générale |
Évaluation :

I had a storage unit and moved out before the due date payment. But, my unit still had the lock on there that I forgot to take off. Now they are charging me for the monthly fee; the unit is empty!!!!

Leroy N. | Expérience générale |
Évaluation :

N/A

fateen m. | Expérience générale |
Évaluation :

Staff and most of all the manager was horrible will never store there again

roberta h. | Expérience générale |
Évaluation :

The check in was a bit problematic

tonya s. | Expérience générale |
Évaluation :

Yeah it was an excellent place to store my belongings and I would recommend anybody to store their belongings there.

Non reviews have been submitted for this location.

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