Customer Reviews for U-Haul Moving & Storage of Altamonte Springs

6915 évaluations

598 W Hwy 436   Altamonte Springs, FL 32714
(W Of I-4)

(407) 788-2815

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(407) 788-2815

598 W Hwy 436
Altamonte Springs, FL 32714
(W Of I-4)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
4

Great job

james W. 
Évaluation :
5

The employee that took my information and got everything set up for me was very polite, and I felt welcome as a customer. The entire process from start to finish, was very smooth. Yes I would definitely recommend this store.

ELAINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GANGESH Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence T.  |  Expérience générale 
Évaluation :
1

1. I reserved everything 2 weeks in advance and When I got there to pick up the truck snd moving supplies they did not have everything I reserved. I was missing one dolly, 40 pads, and an appliance dolly. The one guy behind the counter had no clue about how to check me out and use the computer. neither of the two guys behind the counter were empathetic, apologetic or offered any solutions to them not having my supplies. The were rude and acted as they just didn't care. They did not ask my if I had any questions or show me how to operate this 26ft truck. They just handed me the keys and my receipt. They did not go over my receipt explaining my charges. They basically said here's the keys, here's the truck. The did not say thank you for using uhaul. They did not ask if I had questions. They did not say have a nice day. Nothing. During checkout (before I entered my credit card) I asked them to break down the charges and their answer was I don't know but it will show on your receipt. I said I want to make sure it's right before I pay you. One guy said the “screen won't show me” then basically tried to rattle off his memory what he thought I was purchasing and said if there's a problem after you pay well correct it. I was frustrated and was under a time crunch to get back with the truck because I had rented Help to help me pack the truck. I was so aggravated I will never use U-Haul again.

Terrell H. 
Évaluation :
5

Clean the blood off the vehicles

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VENNESSA J. 
Évaluation :
5

No improvement needed at this time.

Hector S. 
Évaluation :
5

I think the store could use a few more employees. Maybe just on cleaning day; to run trucks when the check out people are busy. Keep the nice courteous staff as well... Kudos to them!

RICHARDE' A. 
Évaluation :
1

People were rude won't use uhaul again because of this experience

KAYLIE S. 
Évaluation :
2

I rented a truck with the fuel gauge saying full. After driving for less than two miles, the fuel gauge read 3/4 of a tank. I drove a total of 9 miles and had to put 10,00 $ in gas to get the fuel gauge to a full tank (roughly 2,7 mpg). I've driven tanks that get better mileage than that.

RYAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER A. 
Évaluation :
5

I tried to drop off the truck at the Orange City location and they wanted to charge an extra 104 $even when the rental was one way. I asked to the rep at the Altamonte location before I rent the truck if i can dropped off in another location without extra cost and he said no. The manager in Orange City was very rude and suggested to call your customer service 800 number instead looking for a resolution.

GEORGE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIBRADA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAJUANA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
3

I dropped off after hours so I was not able to have any interactions with anyone. I'm pretty sure they know how to do their jobs properly.

GINA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASEY D. 
Évaluation :
5

Everything was great, fast service, great customer service! Thank you,

WILLIAM S. 
Évaluation :
3

Your moving help connection was a big hassle. Had to go back and forth to get things coordinated.

Hugh P. 
Évaluation :
4

Only issue was truck had no gas

Vincent C. 
Évaluation :
4

Add more staffing to the location.

Hector S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY A. 
Évaluation :
5

Angi & her team are going a fantastic job!!!

Henry R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyrone N. 
Évaluation :
5

Representative on the phone was very helpful locating the trailer I needed. I was only calling to inquire about availability but she set me up with a reservation in just minutes. Picking up the trailer with simple and easy. Dropping it off the next day was even easier!

BRIAN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
4

The person who was helping me wax very helpful and patient. The equipment was not clean, however it was a trailer.

ANDRIY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

All-around good location. I'll always use.

ROBERT W A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON W. 
Évaluation :
1

They did not have the equipment that was reserved when I showed up. This location is also chronically understaffed @ the desk. The employees have a lackadaisical attitude to their work. When I was checking out they had either old pictures of the truck or pictures of the wrong truck (2 very similar numbers on their lot) which did not instill confidence for returning the truck in good condition. Overall it was a very poor experience.

Sean T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADRAIN R. 
Évaluation :
5

Customer service was good. Truck was good. This location has always been reliable.

ALEXANDER I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE' P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL ELLIOTT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
1

The employee, Destiny, left the truck running while returning my truck and decided to charge me for the gas. I have the receipt for filling up the truck.

Taylor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrina R. 
Évaluation :
3

The guy who helped has an in deference that was a stark contrast from the pickup location

Walton Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XU Y. 
Évaluation :
4

Good location, will use again.

William T. 
Évaluation :
5

The entire experience met my expectations, especially the employees who were very helpful to someone who doesn't use technology very often.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCIA J. 
Évaluation :
5

Angi is amazing!!!!!! Great Manager!!!!!

HENRY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JALEN J. 
Évaluation :
5

Absolutely Nothing! From the time that I picked up the trailer in Altamonte springs fl until I returned the trailer in Waterford Michigan nothing but excellent well trained employees with customer service...

DAVID M. 
Évaluation :
5

Never change... you're the best people

JOSE H. 
Évaluation :
1

i have been overcharged even though I did not use any of furniture pads and fill the tank back in to the same level as I picked that up. Someone should call me asap otherwise I will post a google review as well. Merci.

MURAT C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shauna A. 
Évaluation :
2

i request online from these place hand truck and dolly.when i pick up the truck the counter man told me the dont have dolly and handtruck so he give me apliancce hand truck.thats the best they cut do. thats you called U-HAUL; BAD BAD BAD

RAFAEL M. 
Évaluation :
5

Awesome people

JOSE H. 
Évaluation :
5

Easy check in and return

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie M. 
Évaluation :
1

The tires were so out of balance it was like being in a blender. I bought gas but was charged to gas up the truck. Trevor, asst mgr was snotty and zero help. It takes over 20 minutes on hold to get a live person.

Glenn N. 
Évaluation :
4

Less paper work

STEPHEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH B. 
Évaluation :
4

Once the car tow is hooked uplease just check and make sure that all the tail lights & blinkers are all in working condition . I was pulled over on 3 different times due to the fact that the right turn blinker wasn't connected right or maybe just not working properly . I'm sure it wasn't on purpose & just a simple ohversight ‘I know things happen & we are only human and we all make mistakes. Unfortunately it cost me a moving violation of 98,63 $ and each time I was pulled over for it , it did slow me down quite a bit and got me to my destination way past my arrival time. So besides costing me extra money I didn't really have to spend and getting me into town much later then I should have and the only other thing was when I got loaded all up and had to get beck to have the car two connections done I was also charge a hookup fee . This is something I was never made aware of when I paid for the truck, two and hand doily . I had already paid for everything and was very surprised that I was being charged again for something else when I got there .. So besides the hidden fee & the right blinker not working properly everything else was really great . Anyway I got the truck turned in Friday with extra gas in it and everything was good ,,I turned the truck and two in with no problem and the equipment was in the same clean condition as when I originally picked it up . Thank you , Lacey Klein

LACEY K. 
Évaluation :
1

Customer service was miserable, unhelpful, and purposely sent be to a location across town. Hung up the phone and cussed me out. Horrible customer service. The store location did not give me a hand truck but charged for one, the money was not returned and had to pay for something I never recieved.

CARRIE L. 
Évaluation :
5

U-Haul is very easy to work with.

DIANNE A. 
Évaluation :
5

By wiping the inside of the truck down. It had pollen all everywhere from the last person had it plus finger prints. But overall it was very useful

ASA M. 
Évaluation :
5

Understaffed earlier in the weekday. The weight of the 12X8 enclosed taxed the limit of smaller female strength. Also, staff should be more independent and self confident without having “to check with my manager” for the simplest and most basic common sense questions.

RICHARD O. 
Évaluation :
5

The customer service is great exep the part we're they were too busy Thank you

Angel L. 
Évaluation :
1

Requirements for service was not acceptable. Next time I will go somewhere else.

Phillip G. 
Évaluation :
5

Excellent staff!

Cynthia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Both employees I worked with were fantastic. Thanks to each.

CARL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pablo L. 
Évaluation :
2

The owner, or young lady behind the front desk was very unfriendly, and uninviting. She was very rude. The young man assisting her was very pleasant. Thankfully he was there.

PHALANA W. 
Évaluation :
4

Can be a long wait when another customer is being serviced.

WALTER L. 
Évaluation :
5

Staff at this location was nicer and more knowledgeable than the staff of nearby large locations.

GARRETT P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
5

Manager was super nice and helpful. Interior of truck was a bit dirty but overall a good experience.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRETCHEN G. 
Évaluation :
2

Answer the phone... my card was charged 19,70 $ after I turned in the truck with more gas than what I got it in and the guy in Jacksonville FL told me I was only being charged 3,40 $ for over miles... Please do better at stating your charges

Mario W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misti S. 
Évaluation :
5

Maybe adding a fragrance in vehicles it did smell like a dirty garage.

LUCYMAR R. 
Évaluation :
4

None the staff was nice whole experience was easy.

CARMEN S. 
Évaluation :
5

My experience was excellent

JAMES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coulby G. 
Évaluation :
2

My pick up time was 9:30 am I waited in line from 9:10-9:40 am. Only 1 rep helping people at the counter. Took another 20 minutes to leave because of a slow computer. I was told that I still only had until 1:30 to return the equipment or be charged 50 $for being late. I had to rush what I was doing to avoid being charged. I was credited 5 $for the auto transport being short a strap, I had to use my own strap to keep the car down. I think I will just use penske next time.

Rc S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
2

The pick up and drop off was great. The issue was I was charged for a extra day. I called the location and they told me I needed to talk to customer service so they transferred me to customer service where they called the location back and talked to the asst manager and he said there was a mistake a d would refund the extra day. I am not sure why I needed to make a 40 minute phone call for a simple mistake that should have been taken care of at the location.

Mario S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devey June G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEKEISHA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janelise R.  |  Expérience générale 
Évaluation :
5

A Comfortable experience

Emil F.  |  Online Move In 
Évaluation :
5

I always use u-haul. They are the best for real.

Pashka K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lara A.  |  Premières impressions 
Évaluation :
5

The customer service service is great.

NICOLA S.  |  Expérience générale 
Évaluation :
5

Good staff plus neat clean facility. Thanks !

Lou B.  |  Expérience générale 
Évaluation :
5

Everyone was excellent

Dawnette K.  |  Premières impressions 
Évaluation :
5

All the staff was very courteous and professional. I would recommend this facility to anyone needing storage.

Ricky S.  |  Expérience générale 
Évaluation :
5

Staff is THE BEST at this location. A++ service!! Thank you

Karen W.  |  Expérience générale 
Évaluation :
5

Great service the manager Phil was great

Tim M.  |  Expérience générale 
Évaluation :
5

Phil the General Manager was awesome. Excellent service à la clientèle. He greeted you from when you walk through the door and let you know he'll be with you shortly. I'll highly recommend this place.

takeysha b.  |  Premières impressions 
Évaluation :
5

Phillip is very kind, professional, and expeditious with all inquires. Thank you sir for a wonderful experience at the Uhaul location you manage!

Brenden B.  |  Expérience générale 
Évaluation :
5

The staff was amazing to work with and Phil went above and beyond to help me out.

Douglas W.  |  Expérience générale 
Évaluation :
5

Very helpful staff and a easy quick move in

Christopher L.  |  Premières impressions 
Évaluation :
4

It was nicer than others I have had in the past.

Eduardo R.  |  Expérience générale 
Évaluation :
5

Great manager

PETER T.  |  Expérience générale 
Évaluation :
5

I would recommend this top-notch facility in a heartbeat due to the excellent management!

BARBARA H.  |  Expérience générale 
Évaluation :
5

Excellent facility and the friendliest and most helpful staff I’ve ever dealt with!

Jeremiah M.  |  Expérience générale 
Évaluation :
3

Charging me 200 $for 8 days of storage is terrible. Not offering a prorated rate and locking me out until I paid is nothing but greed.

Scott D.  |  Expérience générale 
Évaluation :
5

Uhaul is my they are the best. Prices are more expensive than I expected.

TRACY V.  |  Expérience générale 
Évaluation :
5

Friendly staff!

oneida c.  |  Expérience générale 
Évaluation :
5

Quick and easy!

oneida c.  |  Premières impressions 
Évaluation :
5

The uhaul and storage they were great and I wanna thank Mr. Andy for helping me and understanding you guys are awesome and keep up the good work

Britney B.  |  Expérience générale 
Évaluation :
5

Thanks  for the service  and the staff was very friendly  and professional. Great place for get your things in a storage . Thanks for make easier  for me and my family.

Javier F.  |  Expérience générale 
Évaluation :
5

The two employees that helped me were professionally wonderful.

Alicia O.  |  Premières impressions 
Évaluation :
5

Thanks

KIM G.  |  Expérience générale 
Évaluation :
5

The guys that worked there displayed excellent customer service. They acknowledged my presence and apologized for my wait time. When it was my turn they took care of my needs in a timely manner.

Carol D.  |  Expérience générale 
Évaluation :
5

Convenient location for my needs, staff is always friendly and accommodating. I have used this location several times and have never been disappointed. Recommend the services to anyone. Merci.

Lorrie C.  |  Réservation 
Évaluation :
5

Facility was clean, employees friendly, helpful, and efficient. Great experience.

Jenny H.  |  Réservation 
Évaluation :
5

It was a JOY to do business with this facility! It was clean, safe, and everyone I interacted with was pleasant and professional. Thank you again if I am ever in need I will certainly be usin again!

Danielle A.  |  Expérience générale 
Évaluation :
5

The owner & staff were very helpful

Lisa C.  |  Expérience générale 
Évaluation :
5

Great and friendly staff and excellent manager Melissa with excellent customer service

Ibrahim M.  |  Expérience générale 
Évaluation :
5

Great experience! Helpful staff!

KATREECE D.  |  Expérience générale 
Évaluation :
5

She was very nice and did an excellent job to help me satisfied my needs

Miriam L.  |  Réservation 
Évaluation :
5

Melissa was great

Cory H.  |  Expérience générale 
Évaluation :
5

It was a pressure doing bisnnes with this company at 598 w hw in Altamonte springs everything went perfect for my needs i recommend i give them a 10 Thank you great job Sabina Rodriguez

Sabina R.  |  Expérience générale 
Évaluation :
5

Convenient and affordable

David L.  |  Expérience générale 
Évaluation :
5

This was the best storage experience that i have encountered. Management here is the best. This will always be my first selection for storage. I'm Highly reccommend U haul storage located on state rd

Yonnie R.  |  Expérience générale 
Évaluation :
5

The Altamonte team went above and beyond helping me resolve complications from a corporate made scheduling error. They were great! Caring and dedicated to customer support and satisfaction!

Laura R.  |  Expérience générale 
Évaluation :
5

Kind and professional!

felicia l.  |  Réservation 
Évaluation :
5

I had an excellent experience and will probably use again in my new location

thomas s.  |  Réservation 
Évaluation :
1

You told me you would have a climate control unit available. Not only did you not a 53 foot truck can not make a delivery.

Shari C.  |  Réservation 
Évaluation :
3

being told that all I have to do is fold the moving blankets and I'm good.... THEN getting multiple calls being told I'm about to be charged... not cool

David C.  |  Expérience générale 
Évaluation :
2

The staff was working very hard. They were very busy and very short staffed. I had been to this location a few times before and have never had an issue. This time my experience was terrible

Timothy S.  |  Expérience générale 
Évaluation :
1

Worst move of my life! Box did not arrive as scheduled. Delivered to a location different than noted on agreement. No one could find it for 2 days. Then not delivered for 2 more days. ZERO stars!

Franklin T.  |  Expérience générale 
Non reviews have been submitted for this location.

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