Both locations were outstanding but my issues were with calling into the main U Haul number. Still waiting for them to call me back in 15 minutes. Trying to call the store directly was a problem. Never could get through to them. Always the call desk. Your customer service number get a 0, the worst rating. They didn't call back twiceðŸ'ŽTIMOTHYJOSEPH F.
Customer Reviews for U-Haul Moving & Storage of Altamonte Springs
Pour nous contacter
Altamonte Springs, FL 32714
(W Of I-4)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had an 11am reservation I did not get my truck until after 11:30 the main reason for that is because there was only one attendant in the store and he doesn't over 20 minutes on the phone dealing with somebody instead of the customers in the store. When I arrived there was one person ahead of me. By the time he hanged up there were 6 people in line.LAURA G.
Le client n'a pas laissé de commentaire.james P.
Le client n'a pas laissé de commentaire.Michael L.
The manager (male) and two employee (male and female) were super nice. I forgot there names but they worked Friday, and Saturday January 14th and 15th, 2022. I am was very impressed by their kindness. All three of them made my first experience renting a van at UHaul great! There are an awesome team!TANYA W.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.jeanne C.
Le client n'a pas laissé de commentaire.Jonathan C.
Le client n'a pas laissé de commentaire.Auke V.
Le client n'a pas laissé de commentaire.Elizabeth W.
Le client n'a pas laissé de commentaire.Venus R.
Very nice location, good and professional teamwork. If possible, improve WIFI signal.vairo G.
Service was prompt and courteous.Tanya V.
The staff is always very helpful and knowlagable. The lady behind the counter was super nice.DAVID H.
The staff was very helpful. On the phone and at the store.Nancy S.
First issue of Van and needing a credit card. I've rented van twice before and not a problem. Sales rep did not offer alternative and I had people waiting . I was leaving and though if a truck. The truck had trash, parked so tight I had to have sales rep drive it out. I was now 45 minutes into the process and asked for an extension. I was told "not a problem just call to extend an hour." I called to extend then told it wasn't possible! What a stressful and disappointing experience.BRIAN F.
I usually rent uhauls from this location all the time but this time around I wasn't satisfied with the customer service. The day I came to pick up my rental it was pretty busy and I got there early before my pick up time so that I'd be on schedule. I completed all the steps online for my transaction to go quick and smooth, But that was no use. There was a line with two people ahead of me and one behind me. As we are waiting all the staff just looked at us then seemed to have disappeared outside to assistant others while we waited for about 10-15 minutes just to be served. No one said anything, as far as I'll be right with you or one moment. I am 9 months pregnant and just standing there for that long was ridiculous. Also my final receipt was incorrect. I told the people at the store that I didn't want the safe move $14 coverage and before signing the contract they stated it would have to be removed at the and because they couldn't do it on the computer. I was informed and saw that they scratched out the coverage leaving a note that i declined coverage and I will be refunded the $14. Still I was charged. Had I not looked over my receipt I would have been short $14 because of rental not being checked in correctly. This experience could have been much better with good customer service and awareness of the contract.Artiesha G.
Excellent customer service. I definitely recommend this location.CHRISTINE M.
Le client n'a pas laissé de commentaire.Susan Ell C.
Le client n'a pas laissé de commentaire.Joraidelys M.
Le client n'a pas laissé de commentaire.Gilberto F.
Angie was awesome with my reservation she was quick and efficient and explained everything she was great she even dealt with a terrible nagging customer just before me LOL she probably needs a raise and Ashton was amazing as well he switched out my hitch for me reminded me of all the safety features and upon talking to him he mentioned even his grandfather had worked there that's pretty awesome great staff great experience!!!!ANGELA D.
Awesome fast service!Michael D.
I love the contactless pick up and drop off. It's amazing, easy and quick.Sossity P.
Le client n'a pas laissé de commentaire.DIYONNE S.
Le client n'a pas laissé de commentaire.CARLOS M.
Le client n'a pas laissé de commentaire.DONNA D.
The staff was great and very helpful!EARLE K.
The customer service was greatTIJUANA P.
Le client n'a pas laissé de commentaire.VANESSA D.
Le client n'a pas laissé de commentaire.susan C.
Le client n'a pas laissé de commentaire.BARRIE C.
Friendly, professional, and helpful. Excellent experience. ThanksKEVIN R.
The lady at the counter was a little sour, but to her defense it was busy.DAVID H.
Le client n'a pas laissé de commentaire.Kenneth B.
You need to make sure your employees do their job!! I asked if the dolly was in the truck and he said yes, i get home and to my surprise, NO DOLLYðŸ˜¡ since it was right at closing, i could not get a dolly anywhere and had to load EVERYTHING by hand, it took me all night!! I was so pissed off!!FRANKIE G.
Le client n'a pas laissé de commentaire.JEFFREY A.
Le client n'a pas laissé de commentaire.GRANT B.
Caleb was hospitable kind and extra helpful. Thanks to all for your service.VANESSA D.
Le client n'a pas laissé de commentaire.Connie D.
Friendly staff. Quick and easy rental process. Hooked up the trailer for me, and I was on the road in no time. Boxes and supplies were priced reasonably.ALEXANDER D.
Nothing - technician was excellent, very professional!Donald H.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Richard G.
Le client n'a pas laissé de commentaire.Susan C.
When I got there no one was inside. Then when I went to look for someone the lady gave me an attitude. I understand they were busy and was willing to look for someone but the attitude was unnecessary.Crystal G.
Le client n'a pas laissé de commentaire.MARIA C.
Staff was friendly and patient. All areas were clean including the storage unit. I'm very happy with the decision to go with the UHaul storage facility.Susan C. | Premières impressions
Excellent 5 start service!Keny C.
I got stuck with a dirty truck and got charged for it.Tony J.
Fast and good serviceJOSE R.
A trailer was rented -- it served the need - but the trailer was 'well used' previouslyRichard H.
The staff at this location are great. After only renting from this location 4 times they already know my name. The staff if they see you pull up with a return will come out to greet you even, not common at most other places.David H.
Le client n'a pas laissé de commentaire.JAVIER P.
Le client n'a pas laissé de commentaire.RENE D.
They always help me very muchMICHAEL J.
They are unfairly charging us $150 for damages that the vehicle didn't have. The clerk failed to send us a text message to take picture of the alleged damages.PEDRO R.
Le client n'a pas laissé de commentaire.Richard Z.
Le client n'a pas laissé de commentaire.VIVIAN H.
Le client n'a pas laissé de commentaire.Amy T.
Le client n'a pas laissé de commentaire.Pedro O.
Always have a smile and very friendlyChandra D.
Le client n'a pas laissé de commentaire.DIEGO G.
Every staff member I have had the pleasure of working with has been wonderful. Even if they did not have the equipment I needed they helped me find it and reserve the item. This location is first in class.DAVID H.
Angie was super good and professionalJason T.
Okay - So It did not start well because the other facility didn't send my hitch over to them, even though they asked, but once this facility got my hitch in, Altamonte Springs went above and beyond to get it installed correctly and quick and the customer services was legit. I can't say I've had the best experience at all U-Haul locations, but always been a big fan of the Altamonte Springs group. Good work.David N.
Le client n'a pas laissé de commentaire.COLIN C.
Best trailer to haul never swiveled on the road 6 x12 is greatDavid S.
Le client n'a pas laissé de commentaire.MATTHEW M.
Le client n'a pas laissé de commentaire.JERRY S.
I was originally supposed to pick up the 10' truck in Winter Park. I was sent to Altamonte Springs with no update notification. I was then sent to Sanford, where the man tried to charge me $800, when my total was $536 and I was supposed to receive a $75 discount for this inconvenience and a larger truck at no additional charge. I ended up back at Altamonte Springs and my mom picked up the truck as I was on my way into surgery. I cannot recommend U-haul at all. I reserved my truck months in advance. The location and staff solved what has been a nightmare situation. Shoutout to Angie who needs a raise and a promotion for helping sort this out all day that Friday. If you're reading this, I made it to my surgery as well and moved through the night after since we lost our entire day to this situation.JENNIFER J.
We had to unpack our uhaul to find our tools in the front to find an alan wrench that would fit to adjust the mirrors. It was a total safety hazard to not be able to adjust them and I could not see properly. If you guys are going to lock the mirrors so people cannot move them, then you need to make sure before the vehicle leaves your facility that they are correctly positioned. We lost 2 hours of time, just to make sure the truck could be safely driven. Not Cool. Who locks a mirror anyway. Especially on a rental vehicle where lots of different size people drive it. Why would you make them so they could not be adjusted.Allison W.
Le client n'a pas laissé de commentaire.VALERIE H.
I ran about 200 trucks a year from U-Haul they've always been really good to me I appreciate itMICHAEL J.
Le client n'a pas laissé de commentaire.ADOLFO M.
The guy got us set up quickly! We were set up and ready to go in ten minutes!jennifer G.
Le client n'a pas laissé de commentaire.EFRAIN H.
Le client n'a pas laissé de commentaire.Deborah W.
I have used this location multiple times. I will continue to rent from this location thank youJOHN G.
Le client n'a pas laissé de commentaire.Richard Z.
open early sundaysEFRAIN R.
Le client n'a pas laissé de commentaire.JACKSON C.
Le client n'a pas laissé de commentaire.EDWARD D.
Nothing. I always rent from this facility. Staff is outstanding.EDWARD D.
Lady went above and beyond to do what she could to help me given what I experienced. Appreciated her efforts.joseph H.
Le client n'a pas laissé de commentaire.KERRIN W.
Le client n'a pas laissé de commentaire.CAROL R.
The trailer floor was very dirty.don W.
Do not over charge for mileage. On return have a representative come out and check the mileage when the vehicle is returned. Instead you send me a receipt with false mileage. The bed of the truck was full of trash and the inside front seats when I picked up the truck.Judy M.
Mobile app not the greatest experience. Poor reception at this location. Had to connect to store's wifi. Truck's AC didn't work. Lock on the back roll up door was broken.WILLIAM P.
Le client n'a pas laissé de commentaire.HAZRAT A.
Staff at this location always display a customer friendly and positive attitude about satisfying my needs fr rental service.EARL M.
Le client n'a pas laissé de commentaire.LINDA G.
Do not take a reservation 2 days ahead of time if you know you don't have the truck. You cost me a $35-dollar uber ride to another location 15 miles away then charged me for the mileage and I had to fill it tank. Lastly, I had to pay for returning it to my original pick-up location. Just bad business. It was a True WTF uhaul moment.CHRISTOPHER G.
Le client n'a pas laissé de commentaire.Anahi A.
I return the truck yesterday at 7 am and I'm still waiting my email receipt. And manager had a bad actitud with us the same day when we pick up the truckORLANDO D.
Clean inside of the trailer; I wiped down the floor with a rag and the rag was totally BLACK when I finished!!!!!!!!!!! THANKS!!!!!!!!!!don W.
Le client n'a pas laissé de commentaire.lynn S.
Le client n'a pas laissé de commentaire.LISA H.
Something for short people to stand on to get in & out of truck.SHERRY M.
Le client n'a pas laissé de commentaire.Ruben D.
The staff is very rude and do not show any empathy towards their customers. There is only one young gentlemen that was of a lot of help, which I can't remember his name. But the other ones and the manager (lady) if there is more than one, was horrible.Socrates Samuel S. | Expérience générale
Le client n'a pas laissé de commentaire.irise J. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!