Le client n'a pas laissé de commentaire.KIZZIE B. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Alton
Pour nous contacter
Alton, IL 62002
(Next door to Schnucks)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.NAQUAYA JARNEE B.
Received excellent service, Becky was extremely helpful and knowledgeable, would definitely recommend to friends and family.Chad M.
Jayson was very helpful. Quick and easy from start to finish. Job week done!ROBERT W.
Le client n'a pas laissé de commentaire.STEPHEN S.
Joe did an excellent job for me!JANET B. | Premières impressions
Nothing. Joe and the crew are fantastic! They know how to treat their customers right.JACQUELINE J.
Le client n'a pas laissé de commentaire.Simone E. | Expérience générale
Le client n'a pas laissé de commentaire.TYRIQUE C.
I like the fact now that u-haul has climate control storage units therefore no matter how cold it is outside your stuff will never Wilt melt is a whelt melt or be coldShana D. | Expérience générale
Jayson was so helpful and so kind. Very efficient and professional but also so personable and friendly! Big Kudos to him! He is an amazing asset to your team!JENNIFER H.
You should hire the manager of this site to train all of your managers and sites. Professional, courteous, INTELLIGENT- now that was refreshing too.Harvey C.
Le client n'a pas laissé de commentaire.Christina R. | Expérience générale
Becki was amazing, efficient, extremely helpful. First time using this location but it won't be my last.Demario J.
Le client n'a pas laissé de commentaire.Shaun W. | Premières impressions
Le client n'a pas laissé de commentaire.ONEITA J.
Upon returning the equipment, the service person did not promptly greet me and check me out. I had to enter the building and locate the service person who was on a personal phone call and stated he did not notice me. There was a ten minute wait outside before I searched out the person inside.MICHAEL B.
The lady at the front desk who helped us was GREATTom F. | Premières impressions
Le client n'a pas laissé de commentaire.BRANDON T. | Expérience générale
Vehicle was very uncomfortable and a harsh ride.BILLY S.
Le client n'a pas laissé de commentaire.Billy S.
Nice friendly personnel .WILLIAM S.
Very friendly staff from check in to return. Quick service. In the midst of today's covid personality disorders it was a very positive experience. I will recommend to others your site.SARA H.
Great Customer Service, time it took to pick up equipment was great and everything was clean.Alecia N.
Merry Christmas and Happy New Year To All Looking forward for Being Safe Living God Bless The United State’s of America and The Uhaul Employees ❤️SHARON H. | Premières impressions
Le client n'a pas laissé de commentaire.SHIRLENE J.
Le client n'a pas laissé de commentaire.THOMAS W.
The guy I worked with there was helpful and understandingBETTY B.
Le client n'a pas laissé de commentaire.Kyle M.
Le client n'a pas laissé de commentaire.FREDERICK S.
Well organized with helpful staff.John Z.
Le client n'a pas laissé de commentaire.RAYMOND J.
i see no need for improvement. very good servicelloyd W.
Le client n'a pas laissé de commentaire.VERNON W.
Excellent customer service, was able to get me a trailer I needed and get me out the door. Quick/painless!JOHN C.
Le client n'a pas laissé de commentaire.Robin W.
Staff was BEYOND patient and kind. I had a really rough day/move and the people at this location really made it a lot easier with how nice they were.Alison W. | Expérience générale
My U-Haul rep was awesome. From completion of the rental agreement to hooking up the trailer to the truck. She also was right there and ready to go when I returned to unhook. Apologies I as cannot remember her name but your rep in the Alton office with the cool eye makeup nailed it.Eric C.
Nothing. All of these people have been wonderful.JOHN A.
The Alton Illinois U-Haul facility is outstanding! They are very helpful and go above and beyond all expectations of a moving/storage facility!!! Becky and the crew are fabulous and doing a great job there! Will definitely recommend this facility as well as the repeat customers if needed.Linda M. | Expérience générale
Let the customer know when the reservation is made online that the trailer lights don't work right instead of waiting until the customer arrives to pick the equipment up to let them know there is a problem with it.Patrick R.
Joseph was just wonderful. So friendly and very helpful. Thank you Joseph. We will be using the Alton uhaul business a lot over next few months. Thank you. Ed BurgerEDWARD B. | Premières impressions
Le client n'a pas laissé de commentaire.LARRY S.
I have no comments for this question. I do want to give a shout out for the tech that performed the work on my van. Christopher Rogers treated me and my van with respect, consideration and professionalism all of which I appreciated. Thank you U Haul of Alton, IL and thank you Christopher. Byron PinkstonByron P.
Le client n'a pas laissé de commentaire.GANEVA M.
I don't like the fact that your employee takes a picture on HIS phone OF MY DRIVER'S LICENSE FRONT AND BACK ... Do these pictures get erased from their phones? I'm not happy about this at all .... But I was over barrel so I had no other choice. If I had another choice I sure would have made it. And if you're going to use a very strong chemical to clean the desk off you should wait till the customers aren't allowed in the building.MICHAEL H.
Did a great job no complaintsSteven F.
This has to be one of the best U-Haulâ€˜s! Is clean the staff is helpful and super friendly second to non-customer service! I highly recommend this U-Haul!CARTER H.
Over all everything was goodtraci a. | Expérience générale
Le client n'a pas laissé de commentaire.RICKEY B.
Everything was great especially Joey he was a big help , and friendly and so was the young lady that was working with himâ€¦.thanks for a great experience!DEBORAH S.
Le client n'a pas laissé de commentaire.Shana D. | Premières impressions
Le client n'a pas laissé de commentaire.linda J.
Le client n'a pas laissé de commentaire.harrison h. | Expérience générale
Le client n'a pas laissé de commentaire.desiree s. | Expérience générale
Joseph Redden was professional & courteous. He explained everything when we picked the rental truck up early that Sat. morning. Rebecca Weakley was friendly & knowledgeable when we returned the rental truck later that same day. The whole process was smooth & we will definitely recommend this location to others.Demetrius M.
Get more workers.Michael H.
Le client n'a pas laissé de commentaire.Seth D.
I have moved 47 times. This is the finest operation with the most professional management I haven't ever encountered.HARVEY C.
Everyone was great at location. The experience with traffic dept. was horrible. I reserved truck on Oct. 13, 2021. Was not notified the piece of equipment I requested was not going to be available. Was given a large truck that would not make corners into my storage unit facility. Worse experience with company ever. Will not ever use your company again and will and have tell everyone about the experience. Sad your company is like that now. I have always used U Haul.....NEVER AGAINCory L.
Le client n'a pas laissé de commentaire.Lauren L.
Le client n'a pas laissé de commentaire.MARK K.
The lady checking in was very professional and personal, upon return the young man checking out was very polite and timely.Alan K.
Amber was amazing!!Kayley P. | Premières impressions
Ask if the truck will be returned after hours and if so explain the process. I was in aware that I had to take pictures till after I returned the key.DEVIN W.
Le client n'a pas laissé de commentaire.john r. | Expérience générale
Le client n'a pas laissé de commentaire.PETER R.
Fantastic customer service and clean facility. I was not oversold on things I did not need and was advised appropriately on things I might consider for a short move.HARVEY C.
Le client n'a pas laissé de commentaire.DALE B.
Keep up the good work.,Stanley P.
Provide information handout on how to determine maximum trailer weight that vehicle can tow. I was told to consult my owner's manual. I had to find out definition of GCWR and what the difference was between towing package and trailer hitch. I determined the maximum trailer weight to be 2 000 lbs which was less than the 3 500 lbs that the representative estimated.Dennis P.
Customer service and location is amazing. My only complaint would be regarding previous customers (technically). Our rental reported 1/8 of a tank. Upon checking, the gauge reported 1/16 of a tank. After starting the vehicle, we didn't even make it out of the parking lot before the gas light came on. We returned it with far more fuel that we got. My recommendation is requiring a decent level of fuel at drop off, a service charge for not returning with stated amount of fuel, and once that charge is made, actually add the fuel before renting to the next customer.Summer P.
Le client n'a pas laissé de commentaire.Kenneth D.
Le client n'a pas laissé de commentaire.MIKE B. | Premières impressions
Very accommodating and helpful!Linda M. | Premières impressions
Becky and the guy was excellent best customer serviceKIRORA T.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.CYNTHIA J.
My 3rd or 4th time using this location, always friendly and clean place with professional employeesDAVID H.
Chris was excellent and went above and beyond to make sure we were informed and understood and that we had everything we needed. Made our moving experience a lot less stressfulJoshua F. | Premières impressions
Chris at the Homer Adams location in Alton went over and above to help us and make our UHaul experience easy and stress free. Very courteous and would definitely recommend to friends and family.Joshua F.
Le client n'a pas laissé de commentaire.Lamarria T.
Place is jam packed with stuff and people at times. Juggling multiple customers for u-haul and gas station store.VANNETTE M.
Le client n'a pas laissé de commentaire.Caitlin G. | Premières impressions
Le client n'a pas laissé de commentaire.DEBRA M.
Reserved trailer three months in advance only to be told that I would receive confirmation of available trailer in two to three days after scheduled pickup date. Expressed that would be unacceptable. Approximately two hours later received confirmation of available trailer nearly three hour round trip away. After call to main office in Arizona a pickup was arranged within five miles of my home. Strangely enough it was the same location as originally reserved. During the pickup process I got the district feeling the woman processing the rental would rather be doing anything but renting the trailer. Would have been a five star review otherwise.Michael S.
Becky, the lady on duty was very helpful.Jeffrey J. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT R.
The workers at this Location were excellent. I really enjoyed their personality.James C.
Le client n'a pas laissé de commentaire.FREDERICK H.
Just keep doing what you're doing Very helpful employees.PHILLIP S.
Everyone is always so nice. I will pass two or three U-Haul locations just to go to this one.BRANDON M.
Give a discount if only using for a day or less and returned with no issues.CODIE C.
Have more than one person working!!LEROY W.
Le client n'a pas laissé de commentaire.Debra K.
Le client n'a pas laissé de commentaire.Dan S.
Great experience overall and very easy check in and out processes.Barbie B.
Le client n'a pas laissé de commentaire.Douglas F.
Le client n'a pas laissé de commentaire.CRYSTAL M.
Le client n'a pas laissé de commentaire.Cassandra B. | Premières impressions
Le client n'a pas laissé de commentaire.Cassandra B.
Le client n'a pas laissé de commentaire.Jeremy B.
Keep doing great!!!!!DEREK H.
Le client n'a pas laissé de commentaire.Jesse E.
The truck was idling rough. It only had less than 1/4 of a tank of gas. Which I stated on inspection before moving truck. When returned the person stated we needed to put 3/16 of gas in. We then filled up truck for $67 dollars on our credit card which we showed employee. We are entitled to refund of $67.Marcella D.
Le client n'a pas laissé de commentaire.Daniel H.
Le client n'a pas laissé de commentaire.Daniel H.
Christopher was very helpful on my return of the trailer.HEATHER S.
Manager and employees are wonderful and helpfulAlison W. | Premières impressions
Le client n'a pas laissé de commentaire.SAMUELL C.
Le client n'a pas laissé de commentaire.Kathrine D. | Online Move In
Le client n'a pas laissé de commentaire.Chris Z. | Premières impressions
Le client n'a pas laissé de commentaire.PAULA S. | Premières impressions
Le client n'a pas laissé de commentaire.drew R.
Becki weakly was awesome and very nice to us and I would definitely recommend her anytime she was very friendly and had us taken care of in no timePhyllis W.
Le client n'a pas laissé de commentaire.Karl K.
Le client n'a pas laissé de commentaire.Jesse E.
We registered for the unit online and we were given our unit number and code. We were a little confused when we arrived and could not get in. The office was open and we got set up with the help of the clerk, but the process was not clear in the info we were given online. We are not sure how we would have gotten in if the office had not still been open.Gaylene G. | Online Move In
Return was easy and I was pleasedJames C.
The tow dolly was in horrible condition. Was not hooked up properly at the facility and popped off the hitch when loading the car. Luckily it only landed on our bumper and only cause small cosmetic damage. Had to buy WD40 to lubricate the ratchet straps because they wouldn't release properly. Due to the poor condition of the trailer it was a 4 hour white knuckle drive with the car in tow.JARED C.
Nothing young lady was very friendly went above and beyond to make sure things were goodSherri B.
Everyone I dealt with was professional, extra helpful, and polite. Nice to see this these days.James H.
Overcharged twice in one weekend added fees and wanting customers to do there job on phone apps then charging CONVENIENCE FEESJEFFREY S.
Le client n'a pas laissé de commentaire.KENNETH M.
Le client n'a pas laissé de commentaire.Don L.
Very professional service.Michael N.
1. Friendly and knowledgable people 2. Give hard copies still 3. Your people check in and outVALERIE C.
Le client n'a pas laissé de commentaire.Jacob W.
Le client n'a pas laissé de commentaire.Donald S.
Le client n'a pas laissé de commentaire.Joshua T. | Premières impressions
Jay was great to work with, very informative and polite!Mary Kay M. | Premières impressions
Le client n'a pas laissé de commentaire.wade l. | Premières impressions
The on-line process was recommended and was convenient. Problem is when I arrived on the move-in day, I requested my "free" month of storage as promised earlier in person (gave me a paper coupon) and again the on-line process said I qualified for a free month rent. I was told that since I did everything online, I did not qualify for the free month rental. I asked why that was and was told "I don't know why corporate won't let us do that". I went home and called U-Haul customer service. The representative applied the free month rent to my account and said the local business manager would call me. I haven't received a call as yet. The place is very clean and the people seem nice, just has been a pain having to spend a half hour on the phone to get something resolved that shouldn't have had to be done.Brad L. | Online Move In
Le client n'a pas laissé de commentaire.Anthony S. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth C. | Premières impressions
Le client n'a pas laissé de commentaire.Christa C. | Premières impressions
Le client n'a pas laissé de commentaire.Kaitlyn W. | Online Move In
The store in Alton IL.. on homer Adams was awesome and the crew is even better ...... Thanks again.... Becky. Christopher. And Joey And the others....... Mr. Mrs. Daniel and Danielle....Danielle M. | Premières impressions
Le client n'a pas laissé de commentaire.Yvonne G. | Premières impressions
We had just traveled 12 hours moving states and were exhausted. I walked into the Uhaul facility and Amber made me feel right at home. She was energetic, chipper, and right to the point. I appreciated a friendly face after the long day! She took me on a tour of the facility, which I also appreciated because I would have been lost otherwise. She let me know all of the safety features about the storage units and what they do for upkeep. Thanks Amber!Ashley K. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca J. | Premières impressions
Salesman was so nice. Gave great info. I love yr system.susan b. | Premières impressions
Storage easy to use and clean the climate controlled area is outstandingAlice S. | Premières impressions
The woman that helped us was very patient and friendly!Shirron I. | Premières impressions
Le client n'a pas laissé de commentaire.Steve M. | Premières impressions
Le client n'a pas laissé de commentaire.Terri R. | Premières impressions
Le client n'a pas laissé de commentaire.Michael V. | Online Move In
Amber and Becki were amazing helping us with all our questions. Thanks again!!Jason K. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey J. | Premières impressions
Le client n'a pas laissé de commentaire.NANCY F. | Premières impressions
Amber was awesome! From the first inquiry on the phone to helping after we got settled in our beautiful unit! Great customer service means the world! Thank You!!!Joel E. | Premières impressions
The unit I had put my credit card down on was taken when I arrived to move in and I had to take another unit the only reason I choose Uhaul storage was the convenience of loading and unloading at the first unit I had put my credit card to hold. I will have to do with what they offered me but not as convenient as the first one I wanted.kenneth k. | Premières impressions
Le client n'a pas laissé de commentaire.Marge B. | Premières impressions
S.O.Steven K. | Premières impressions
Le client n'a pas laissé de commentaire.REBECCA H. | Premières impressions
Very good service. Good security. Very very clean. Staff and manager very helpful. Very good service.linda P. | Premières impressions
The carts are great. I wish I had them to help with the loading at home.Elizabeth J. | Premières impressions
The team at the Alton U-Haul Storage facility were very helpful in explaining all of the storage options, getting us set up with our storage unit rental, and showing us around the storage facility.Charles W. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!