Customer Reviews for U-Haul Moving & Storage of Alvernon Heights

1143 évaluations

1550 S Alvernon Way   Tucson, AZ 85711

(520) 729-1485

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(520) 729-1485

1550 S Alvernon Way
Tucson, AZ 85711

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONCEPCION A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy C.  |  Expérience générale 
Évaluation :
5

Absolutely nothing. Keep up the great work.

Jason L. 
Évaluation :
5

Awesome service! This was the best uhaul experience I've ever had. Such nice staff people. No snide remarks. Just genuine, kind, and helpful. Fab!

MICHELLE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA U. 
Évaluation :
5

Everything was swell

SANDRA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO E. 
Évaluation :
5

This is one of the smoothest pick ups I've ever experienced

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
1

Do not lie to customers

Natasha A. 
Évaluation :
5

All staff at this location were friendly, helpful and professional. All the staff was exceptional, however Kyle Wright went above and beyond to help any way he could. Kyle is a true asset to the company.

Roald G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina A. 
Évaluation :
5

Just continue to do the same thing! My experience there was fantastic and I'm definitely recommending to family and friends.

MELANIE O. 
Évaluation :
5

Awesome and friendly.

JUSTIN P. 
Évaluation :
1

Was towed even after my card was charged

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
5

The person that helped me was super professional and very helpful! I will be definitely using this location in the future just because of him! I believe his name was Gary.

Ramona C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi M. 
Évaluation :
5

I am an old customer and I've always been treated with five star service adrenaline vehicles and I've been in storage I have no problem with either

Galen M.  |  Premières impressions 
Évaluation :
5

Thank you. Smooth transition

natalia p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marrietta N.  |  Premières impressions 
Évaluation :
5

Store open promptly Customer service was excellent, equipment was ready to go .Mangement did not offer visual inspection ,intake was quick. Ingnition on truck was hard to start tumbler needed adjusted on 10 'foot truck.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR S. 
Évaluation :
5

Great customer service and assistance!!!

LAURIE N. 
Évaluation :
5

Grate customer service. The guy answered all my questions.

MARTHA L.  |  Premières impressions 
Évaluation :
3

The unit itself was ok although poorly lit. Many times I did not feel safe going to my unit by myself. On multiple occasions there would be homeless people roaming and even saying in units. For 115 $/month I felt my items were secure but I felt uneasy grabbing what I needed from storage.

Amy D.  |  Expérience générale 
Évaluation :
5

Kyle and his associate are great and super helpful with all things.

THERESA J.  |  Premières impressions 
Évaluation :
5

Kyle was top notch. He was friendly, the place was clean and well organized.

Scott O. 
Évaluation :
5

Kyle was Super Friendly, Very Knowledgeable and Helpful, with all our needs......

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN C. 
Évaluation :
1

Lied on me about stealimg uhaul the manager here made false policr report screenshot bedore uhual delete

Antonio G.  |  Expérience générale 
Évaluation :
5

I would recommend your facility to anyone needing storage for their belongings. I work in the moving and storage business and wi tr h out a doubt it's the best self storage facility in tucson. Friendly and professional staff. Thank you, when and if I need storage again I will only choose this facility. Again you guys and gal are great!

Annette T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Everything was and still is awesome. By far favorite location to go to.

BRYAN B. 
Évaluation :
5

Great location. Great service. Went above and beyond to help us.

CARTHRAL J. 
Évaluation :
5

Pleased overall. Would use the Uhaul location again in the future without reservation.

catherine w.  |  Expérience générale 
Évaluation :
5

Kyle and Kaitlyn were amazing.

Geoffrey C.  |  Premières impressions 
Évaluation :
5

Kyle and his team are awesome! Keep up the good work.

GARY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanna B.  |  Expérience générale 
Évaluation :
5

Great service. Clean facility. Friendly.

Nancy C.  |  Premières impressions 
Évaluation :
5

Management has been awesome and very helpful. The facility is always clean and temperature is always right! Great experience and will highly recommend to others. ❤❤❤

Lucille H.  |  Expérience générale 
Évaluation :
5

They were extremely helpful and well mannered. Would like to say that they made me feel like I had known them as friends. Thanks for be so kind.

Venissa E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george c.  |  Expérience générale 
Évaluation :
5

I first worked with Kyle through through my employer. Since then, I have rented multiple trucks and units due to his consistently excellent service. This level of consistency is rare and he should be commended. I am very vocal about service, good or bad. Thank you for asking for my input. Unfortunately, people are more likely to voice a complaint over a compliment. I expect it is because we have the right to quality care. Excellent service saves everyone time and improves quality and productivity all around. Many thanks to Kyle and his staff.

Victoria P.  |  Expérience générale 
Évaluation :
5

Very clean! Good customer service!

YORVELITH B.  |  Expérience générale 
Évaluation :
5

The only thing I would change is the access hours of the storage unit. But I get why is closed when it does. I have no issues a guy named walker was always helpful when I ran into him.

Casey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALLY H. 
Évaluation :
5

The entire staff was such a pleasure to deal with, always helpful knowledgeable. The equipment was well maintained and provided much needed support in moving and storage. Will highly recommend Kyle and his staff!!!! 5 star service. Thank you for an enjoyable experience .

JOHN J.  |  Expérience générale 
Évaluation :
4

I had a few hiccups during my move which caused me to return my rental later than expected. They were awesome at this location and extended my rental without a hassle. If ever, I need a rental I would recommend U-Haul to my friends and family. Thanks everyone!

GWENDOLYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia O. 
Évaluation :
5

My experience was very good. Extremely pleased with the customer service.

Merle G. 
Évaluation :
5

Excellent service à la clientèle. He helped me find the right size storage unit.

Chunny P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
1

Answer the phone when customers call. not close shop 15min early or avoid talking to customers this was by far my worst experience with uhual

STEPHEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEBASTINE B. 
Évaluation :
5

Service was great and got me out of there fast

GERALDINE A. 
Évaluation :
5

Thanks for the quick renal of the furniture pads, Kyle. Much appreciated -Jayson

Griffin C. 
Évaluation :
5

I have been to three different storage facilities in Tucson this U-Haul storage facility should be a model for the rest of them the manager Kyle is the best manager I have ever had the pleasure of doing business with. An employee by the name of Walker was the most professional staff I've ever had the pleasure of doing business with. The staff at this facility went above and beyond. If I own the company those two wiould be president and vice president. I would recommend and use this facility for any kind of storage that I may need in the future thank you very much gentlemen for going above and beyond. U-Haul in my opinion it's lucky to have such professional and courteous employees.

Lloyd G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juanita v.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly S.  |  Expérience générale 
Évaluation :
5

Very efficient system. Easy to move in and out of. Very clean and secure.

Lisa L.  |  Expérience générale 
Évaluation :
5

Nothing,

GERALDINE A. 
Évaluation :
5

I really disliked having to take pics when I dropped off van. The camera on my phone is temperamental and it took me forever to capture a clear enough image to send. Alvernon Heights is not the best neighborhoods in the world and sitting there at night trying to check in a van for 20mins made me feel like a sitting duck.

FRANCISCO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mario J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M.  |  Expérience générale 
Évaluation :
5

Great experience, location, and facilities.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven V.  |  Expérience générale 
Évaluation :
5

Not a thing. It was quick and easy both when I picked up and dropped off the equipment. The equipment itself was top torch, clean and well maintained. And the staff was friendly and knowledgeable as well.

FRANCISCO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eboni K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XALINA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

boyce B. 
Évaluation :
3

The storage facility was well-lit and seemed secure except for occasionally that it seemed someone was taking up residence there and a few times some rude and shady folks lurking about. It may just be the area. In the summer, the area where my unit was seemed to be close to 90 degrees and in winter quite cold. I'm not sure that the units on the fringes of the building were as climate-controlled as advertised. I waited and asked for a larger unit for about 3 months. When none came available, I moved to another storage facility that is cleaner, safer, and better climate-controlled that had a larger unit available. The employees at U-Haul were always polite and accommodating.

Kimberly A.  |  Expérience générale 
Évaluation :
5

Staff was very accommodating and friendly.

GABRIEL L. 
Évaluation :
5

Tony was absolutely incredible. Friendly, knowledgeable, and wanted to ensure you have the best experience possible. Greatly appreciate his help and kindness

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT A. 
Évaluation :
2

Movers were very rough with my stuff.

DONNA V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randall C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole C. 
Évaluation :
5

Friendly and efficient.

Timothy M.  |  Premières impressions 
Évaluation :
5

Kyle and Gary were fantastic. They were helpful and courteous. The facility is impeccably clean and professional. The process was organized and smooth.

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan H. 
Évaluation :
5

Very easy, professional return.

Kristine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose J. 
Évaluation :
3

Our initial location had a truck break down and they forgot to call me to relocate my reservation. I was on time for my 12 n appt and after waiting a half hour to speak to someone, I was informed of the relo. The new location added 10 miles to my rental and it pick up took another 45 min to drive snd get checked out. They were supported to have furniture dolly at original but the née location only had one. It was a fiasco to say the least. They were supposed to discount me 0,1 per mile and I never even got that, even after I mentioned it to the agent.

GLEN W. 
Évaluation :
4

All employees wear masks

Ameerah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Gary Whipp was very kind and efficient. Will definitely return to this location again.

JESSICA I. 
Évaluation :
3

The late fees are to high

TINA G.  |  Expérience générale 
Évaluation :
5

Keep it up. Xlnt service level

JEFFREY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMY L. 
Évaluation :
5

Great customer service, kind people working there.

Erma W. 
Évaluation :
5

We had an outside unit and loved the fact we could drive right up to the door 24/7. Good check in system also.

Judi B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael b.  |  Expérience générale 
Évaluation :
5

Very professional and courtesy staff. The location was very clean inside and out, I want to personal thank the GM Kyle for going above and beyond to make sure all my expectations and needs were met. I will also like to send a shout out to the gentleman who checked in my rental I believe his name is Gary, thank you very much for all your help and also for making the rental return process so easy , thank you for your great customer service and professionalism. last but not least I personally want to thank all of the team at the Alvernon location for staying open during this pandemic and for also putting your lives on the line to make sure that all your customers are taken care of. If no one has told you guys that they are grateful well I'm sure there's plenty of us like me who are who are extremely grateful for your services, hard-working dedication.

Raymond M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Greg B. 
Évaluation :
5

Great Job to the team

JOE F. 
Évaluation :
4

Drop off was quick and efficient. The employee was friendly and helpful.

Michael W. 
Évaluation :
5

Tony was great, he did an excellent job explaining the rental agreement. Tony also show us where the storage unit was and how to check in/out of the facility. Tony provided a welcoming environment.

Marcos M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james E. 
Évaluation :
4

Dropped off trailer and out in under 10 minutes. Très sympathiques et professionnels.

Jay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laren F. 
Évaluation :
5

Very clean.

gabriel c.  |  Expérience générale 
Évaluation :
5

Kyle is a very valuable, kind and professional employee. Nice facility

laurie j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorance W. 
Évaluation :
5

very pleasant experience

MICHAEL B. 
Évaluation :
4

The uhaul truck smelled like cigarettes bad so maybe out air freshener or have no smoking in uhauls

TINA C. 
Évaluation :
5

A short note to commend the Site Manager. He was professional, courteous, and went above expectation to loan me the hitch mount (I left mine at home). I appreciate the ease of conversation, and the willingness to assist. Thank You!!

CARL W. 
Évaluation :
4

Explain to customers why they should take out insurance from Uhaul. Make the price affordable so its a no brainer. The reason customers should get the insurance is if something bad happens it won't be on there insurance driving there rates up. Also there is a place to clean the vehicles across the street from where I rented the truck have someone clean them. We rented the truck for 49 dollars if we put on 30 miles. We put on 80 miles and it came to 81 dollars plus 14 dollars in gas. I was told you dont have unlimited mileage anymore so in the future I will shop around. In this day of covid seems pricy to me. I am retired and on a fixed budget so I have to watch the funds. I don't think the pick up truck needs to be an 8 cylinder maybe go with 6 or 4 once the truck is loaded your taking your time so you don't break anything. Just some random thoughts.

JIMMY W. 
Évaluation :
5

Not at single issue. I got a call the day before with confirmation on time and location to pick up the truck. Gary the SerRep was very professional and helpful. Overall not a single issue and I do recommend this place.

Ramon N. 
Évaluation :
2

There where people use in drugs and know one cought it.

Darrell C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ralph H. 
Évaluation :
4

Try to work face-to-face with the U-Haul agent. I had a good experience at this dealer. Friendly staff, good equipment.. jd

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg M. 
Évaluation :
5

Used the app to check out truck and was alittle confused on whether or not to list all little scratches (not dents) on truck.

MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector S. 
Évaluation :
4

Great service. I was very satisfied with my service. The only issue I had was that I could not get into my account online to change my information. A software problem.

stephen j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawnelle w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscella P. 
Évaluation :
5

Very kind and professional staff, Kyle was Great. Impressed with the cleanliness of storage facility and the security measures you have in place.

laurie j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G.  |  Premières impressions 
Évaluation :
5

The guts who helped me out were awesome.

Carter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Narsireddy A. 
Évaluation :
4

These guys are good. They are polite enough.

DANIEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Geven G. 
Évaluation :
5

I was pleased with how easy it was to pick up and return the truck. I was dreading this whole thing but at least it was super easy to get the truck!

Jennifer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S.  |  Premières impressions 
Évaluation :
5

This is the only place I use, I have rented from them since 2016 off and on.

linda h.  |  Premières impressions 
Évaluation :
5

Very good job were treated very good and will be using your service again thank for everything

Deborah H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G.  |  Online Move In 
Évaluation :
5

Always convenient, clean, and high standard of customer service.

Lisa L.  |  Premières impressions 
Évaluation :
5

My daughter is a student at the University of Arizona in Tucson. This is her Junior year. At the end of each school year we have always used this storage facility to store her things during the summer. Each year we have Excellent treatment. Kyle and his staff are AWESOME!!!! We will be back at the end of her school year in June 2021 to store her things again. Thanks again to U-Haul Storage of Alvernon Heights …. from the LaMar Family

teresa l.  |  Expérience générale 
Évaluation :
5

When it came to getting the storage unit, after moving with Uhual back to Tucson, Kyle made the process as easy and friendly as could be. I have worked in customer service for 14 years and Kyle is, without a doubt, one of the best employees I have ever had the privilege of working with. He was incredibly efficient and willing to go above and beyond to help with every detail of my move. It is hard to accurately put into a few words on a comment page how easy he made the transition and how appreciative I am for the hard work and obvious expertise he has.

Robert R.  |  Expérience générale 
Évaluation :
5

Kyle and all the staff were very friendly and helpful. Keep up the excellent job!

Carole W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B.  |  Premières impressions 
Évaluation :
5

Tony was a good guy to have at my drop off location explained the storage so Thoroughly showed me everything and I’m only 19 so I don’t know anything so he was a big help

Isaiah F.  |  Premières impressions 
Évaluation :
3

My daughter and grandchildren were with me at the storeage unit. There were several street / homeless people loitering on the grounds. One of them accosted us and continually badgered us with in appropriate remarks while we unloaded our U-haul truck into our U-haul storage unit. When I asked the desk clerk if there was a routine security patrol. He remarked that U-haul was not responsible for how people behaved and went on to say they had cameras and alarms to protect the units. Clearly this clerk was more concerned with property damage than customer safety. Things in a unit,are, after all, just things. It seemed to eluded him that there is a customer safety issue here. The clerk was cold and devoid of empathy, or simply obtuse, maybe all those things. Either way the point being a routine security patrol doesn't cost much and would deter the loitering and vagrants from hanging about U-haul grounds. Maybe you could teach some manners, empathy and perhaps constructive thought patterns to the desk clerk, doesn't think much about customer safety.

DEBORAH C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerardo V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C.  |  Expérience générale 
Évaluation :
5

Great experience! Will definitely be back in the future for any storage needs.

Kayla S.  |  Expérience générale 
Évaluation :
5

Very nice staff. They were very helpful in maneuvering our 26’ truck to the storage unit.

Mary H.  |  Premières impressions 
Évaluation :
5

Very helpful staff! Easy access to indoor units

Leslie B.  |  Expérience générale 
Évaluation :
5

Everyone working there is so polite helpful and friendly. Manager Kyle set the tone at this location. The result ? This is the best Uhaul location in the USA. And I have been to many

Vincent G.  |  Expérience générale 
Évaluation :
5

Loved this climate control space. Easy access with the key card and carts available too.

sharon W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea S.  |  Online Move In 
Évaluation :
5

Increase video surveillance inside building and you'll have a regular fort Knox facility ;) (I've done law enforcement and ran security at multiple military and government contract sites so if you need any advice just ask) ps: Your a very professional guy and doing a great job. Uhaul finally has a facility manager that knows what he is doing and doing it well.

george c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan M.  |  Expérience générale 
Évaluation :
5

Very helpful staff as we were storing goods prior to a possible evacuation from a wildfire. The local tv news told of UHaul's disaster relief program. Thank you for a free month. Thus facility is excellent.

sharon W.  |  Premières impressions 
Évaluation :
5

Love the customer service and the perfect location. Very very clean and would recommend everyone to use uhaul.

Annette H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R.  |  Expérience générale 
Évaluation :
5

I really loved everything about my experience from beginning to end. The only thing I am disappointed about is that my indoor storage unit has no ceiling... I am nervous about my belongings being damaged. If there was even mesh on top I would feel slightly better, but the metal grid on top with massive square openings makes me think that creature friends will make their way into my unit. If that was resolved, I would happily and confidently suggest the storage units to anyone.

Jacqueline W.  |  Premières impressions 
Évaluation :
3

The person that took my information didn't get my name right so couldn't help me get into my informatioin.

Katherine B.  |  Premières impressions 
Évaluation :
3

A couple times I went in there was nobody upfront waited for almost 30 minutes both times. I had to cancel a U-Haul truck three times and I had emptied out my storage and told them I was moving out and then I got a letter saying rent was due a week after and I moved out of the 2 storages I was in. I need to do better in this area

MARISELA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamina B.  |  Expérience générale 
Évaluation :
5

My experience with U-Haul was great. I was at another storage for 9 months that I hated. I only move my stuff there yesterday. I love it there already. Everyone is so nice and polite. Ii wouldn't recommend the other storage I was in before to anyone but I would recommend U-Haul to everyone Thanks for everything... Stay safe. Barbara Sale

barbara s.  |  Premières impressions 
Évaluation :
5

Went very well for me but there was 4 customers waiting by the time I completed my transaction. I believe he was working alone, I would suggest some help

Tamberlyn H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria T.  |  Expérience générale 
Évaluation :
5

Kyle was patient and provided excellent service.

Tyler G.  |  Premières impressions 
Évaluation :
5

The folks at the uhaul were very nice. I love this new center.

CONSTANCE P.  |  Premières impressions 
Évaluation :
5

Excellent service, convenient location, knowledgeable staff, and overall great experience. Merci les gars!

Teresa W.  |  Premières impressions 
Évaluation :
5

Honestly the best service Ive had. Well informed efficient and professional. Gotta love it :)

Maria L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean O.  |  Expérience générale 
Évaluation :
5

Uhaul has always been great to us, the staff is very helpful and friendly. I would definitely recommend you guys to a friends family and anybody on the planet , thank you team for the best storage experience. You had us covered like a u-haul.

Vincent P.  |  Expérience générale 
Évaluation :
5

Both employees working on 4/12/20 were very friendly and efficient they deserve to be acknowledged thank you

Debra F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis A.  |  Expérience générale 
Évaluation :
5

Kyle, our manager at the Alvernon location in Tucson, is just excellent. Helpful, friendly, professional. Would recommend without hesitation.

Nancy E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA S.  |  Expérience générale 
Évaluation :
5

The staff was wonderful. We had issues with the security card and it was quickly fixed. We had contact with 3 different employees while moving in over two days. They were all very nice and helpful.

Kelly B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS S.  |  Expérience générale 
Évaluation :
5

This is a great storage place with very friendly, helpful people.

jenny w.  |  Expérience générale 
Évaluation :
5

The experience with telephone support and the the in-store member, Klay were all very good customer experiences. They were all professional, efficient and friendl.

FRANKLYN T.  |  Premières impressions 
Évaluation :
5

Thank you for a great staff and excellent facilities.

Alex O.  |  Expérience générale 
Évaluation :
5

I have give compliments to the staff for being so friendly and courteous.

michael s.  |  Premières impressions 
Évaluation :
5

Fast, friendly and very accommodating

stephen j.  |  Premières impressions 
Évaluation :
5

The UHaul staff was always very friendly and able to assist us when needed.

Wendy H.  |  Expérience générale 
Évaluation :
5

This is the best run Uhaul location in the USA. Managment at this location is top level. Glad I found this place

Vincent G.  |  Premières impressions 
Évaluation :
5

Very accommodating and pleasant to deal with made a stressful weekend a little less so Thank you guys so much

Barry M.  |  Premières impressions 
Évaluation :
5

Kyle was extremely helpful. He went out of his way to help me solve an issue. It was refreshing to have someone so willing to assist me. Thanks Kyle! I appreciate you!

Sherry S.  |  Expérience générale 
Évaluation :
5

EXCELLENT Staff, EXCELLENT Customer Service, EXCELLENT Facilities! 5 STAR +++++ BEST experience I have had with any storage facility, including other Uhaul sites. THANK YOU for all you do!!!!!!!!!!!!

CHERIE D.  |  Premières impressions 
Évaluation :
2

UHAUL WAS GOOD AT ONE TIME BUT NOW THEY CHARGE STUPID RATES FOR EVERY LITTLE THING. ITS ALL ABOUT THE MONEY NOT THE CUSTOMER AT UHAUL!!

Randy Y.  |  Expérience générale 
Évaluation :
4

THE COURTEOUSNESS OF STAFF AND TRUCK RENTAL WERE GREAT!! EVERYONE WHO WAS THERE WORKED ABOVE AND BEYOND TO HELP ME. VERY GREAT PRICES TOO

Felicia B.  |  Expérience générale 
Évaluation :
5

Particularly great staff. Always helpful and positive.

George E.  |  Expérience générale 
Évaluation :
5

Have no problems with U-haul very helpful answered all my questions.

Greta C.  |  Premières impressions 
Évaluation :
5

The manager (Kyle Wright) took excellent care of me. I would absolutely recommend this Uhaul location to others. Because of great service received I recently rented a Sprinter van from this location.

Jeremy B.  |  Expérience générale 
Évaluation :
5

No issues whatsoever with the service received from this location.

James T.  |  Expérience générale 
Évaluation :
5

Excellent

john Y.  |  Premières impressions 
Évaluation :
4

No issues, fast service

leslie B.  |  Expérience générale 
Évaluation :
5

I moved across the country and utilized this storage. It was great! Thank you, U-Haul!

Richard B.  |  Expérience générale 
Évaluation :
5

I love it

Norma J.  |  Expérience générale 
Évaluation :
5

They were courteous., friendly and professional.. They both went up and beyond the call. I was a mess but they made me feel welcomed. Merci

Lisa M.  |  Premières impressions 
Évaluation :
5

This place was great! Everyone was nice and went beyond helpful. Good people.

Jeff D.  |  Expérience générale 
Évaluation :
5

Work people were very helpful. The facility is clean.

Frank B.  |  Premières impressions 
Évaluation :
3

The facility was safe and secure. Great place to store my furniture.

WILLIAM GILBERT B.  |  Expérience générale 
Évaluation :
3

Requeted a climate control but aasigned a non climate unit.

gary p.  |  Expérience générale 
Évaluation :
5

Service was amazing!!

EARBY R.  |  Premières impressions 
Évaluation :
5

The staff was friendly and helpful.

Vipul K.  |  Expérience générale 
Évaluation :
4

Staff are rated as Excellent. The storage facility is clean. However, 1. only 2 carts available for all customers 2. only 1 door to to the facility, my locker is in the back-long walk

Paul S.  |  Premières impressions 
Évaluation :
5

Great customer service!!!

Shaina D.  |  Premières impressions 
Évaluation :
3

There is riff raff that hang around the units sometimes.

Michael K.  |  Expérience générale 
Évaluation :
5

Staff was friendly and professional. Helped me out a lot. Would recommend using Uhaul storage for your needs.

GLENN D.  |  Expérience générale 
Évaluation :
5

U haul was great. I will definitely return for services in the future if needed!!!

Michelle S.  |  Expérience générale 
Évaluation :
5

Love the staff , very helpful

sam H.  |  Expérience générale 
Évaluation :
5

Love the service like family

sam H.  |  Premières impressions 
Évaluation :
5

Great facility ! Wonderful service I recommend it!

mary a.  |  Expérience générale 
Évaluation :
5

Very helpful customer service

Peter S.  |  Expérience générale 
Évaluation :
5

Nice facility - still new but kept up over the past year. Merci.

KATHLEEN P.  |  Expérience générale 
Évaluation :
5

These Guys Where Awesome.! Help My mom an i with a Box truck and Storage place. THANKS GUYS.

Angel P.  |  Premières impressions 
Évaluation :
5

Keep doing what you’re doing!

frank c.  |  Expérience générale 
Évaluation :
5

Walker was great! If he’s not a manager, he should be!

Juliet C.  |  Premières impressions 
Évaluation :
5

Great service and friendly employees

mary a.  |  Premières impressions 
Évaluation :
5

All the reps were friendly and helpful.

John V.  |  Expérience générale 
Évaluation :
5

Great...friendly people, nice facility!

Nancy E.  |  Premières impressions 
Évaluation :
5

Easy and quick

Gina M.  |  Premières impressions 
Évaluation :
5

Kyle Wright is awesome. He handled our snafu very well and got us sorted out quickly and easily. He's a true asset.

Devyn B.  |  Premières impressions 
Évaluation :
5

Very helpful, super easy and convenient! Loved the cleanliness of the facilities and the van! Definitely will be back and will refer you to my friends.

Deana F.  |  Premières impressions 
Évaluation :
4

Great customer service!

Holly E.  |  Premières impressions 
Évaluation :
5

Kyle and Gary gave me amazing customer service! They were incredibly accommodating and friendly. The storage facility is clean and safe. Je les recommanderais à n'importe qui.

Sandra L.  |  Premières impressions 
Évaluation :
4

Concerned about people and their dogs living in units.

MELANIE D.  |  Expérience générale 
Évaluation :
5

Kyle, the General Manager, was awesome and so was another employee. They were quick to serve us and were respectful, knowledgeable, and helpful. Best U-haul place and experience I've ever had.

steve t.  |  Premières impressions 
Évaluation :
5

Walker was very helpful with all the information I needed. Merci.

Becky G.  |  Premières impressions 
Évaluation :
5

Kyle, Nico and every employee I met went above and beyond to assist me with my questions, my concerns and even accompanied me to the unit to explain and clarify any questions or doubts I had!

Lita R.  |  Expérience générale 
Évaluation :
5

Very professional and clean. The free use of carts is also a bonus.

Keionte W.  |  Premières impressions 
Évaluation :
5

Every staff person I encountered was friendly and helpful.

Wayne B.  |  Premières impressions 
Évaluation :
5

My only criticism is that it's seemingly impossible to reach the actual store by phone. Many times I had questions specific to that location, & could only reach a nonlocal agent, who couldn't help me.

Thomas J.  |  Expérience générale 
Évaluation :
5

All staff is great!

Alex A.  |  Expérience générale 
Évaluation :
5

bon

Hong Z.  |  Expérience générale 
Évaluation :
5

Great location

ELAINE L.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Kelley g.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful

Steven J.  |  Premières impressions 
Évaluation :
5

Great place

patricia f.  |  Premières impressions 
Évaluation :
5

great customer service!

karla a.  |  Premières impressions 
Évaluation :
5

Move out employee very helpful and polite. Excellent customer service

Maureen S.  |  Expérience générale 
Évaluation :
5

Clean, friendly employees

Vicki B.  |  Expérience générale 
Évaluation :
5

Good customer service

Jacklin W.  |  Premières impressions 
Évaluation :
4

Tony was very nice, professional and he answered all my questions.

paula B.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and professional. Would definitely use Uhaul trucks and storage again.

GLENN D.  |  Premières impressions 
Évaluation :
5

Very friendly service!

Dwayne S.  |  Premières impressions 
Évaluation :
5

Great staff especially Gary who I have dealt with in the past. This location is one of the best U Haul facilities I have done business with over the many years I have been a U Haul customer.

arthur j.  |  Expérience générale 
Évaluation :
5

Staff was awesome

Alvaro S.  |  Expérience générale 
Évaluation :
5

Your staff were always helpful and courteous

Lupe O.  |  Expérience générale 
Évaluation :
5

very helpful

Shanti M.  |  Réservation 
Évaluation :
2

Completely disgusted. After being attacked and rental stolen, after 30days I found out about a storage unit I was now being charged for. Tried to get help but no luck. Lost everything again

Orest M.  |  Expérience générale 
Évaluation :
5

All the employees where professional, attentive and courteous. The facilities were very clean and newer.

Elzy G.  |  Réservation 
Évaluation :
5

Uhaul of Alvernon-Way exhibited excellent customer service from the beginning. The friendly staff and the secure facilities made a very difficult move from my house less stressful.

MARKEISIA V.  |  Expérience générale 
Évaluation :
5

The employees were very helpful, friendly and courteous.

Martin L.  |  Réservation 
Évaluation :
5

This facility was really great, starting with renting my truck, then getting the perfect storage unit that was spotless, buying my lock on site, and also they communicated promptly and are pleasant.

pamala b.  |  Expérience générale 
Évaluation :
4

Good facility overall. Access hours worked well.

Rosa O.  |  Expérience générale 
Évaluation :
5

Big smiles and friendly warm service. Great Job

Steven M.  |  Réservation 
Évaluation :
5

Very friendly staff, convient hours and very secure location. I felt safe and secure every time I went. I never worried about anything happening to my possessions. I would recommend it to anyone!

sabrina a.  |  Expérience générale 
Évaluation :
4

Loved the "free box" box in the lobby, and the return-unused-box option. How about a lock rental option too? Getting auto pay set up was a hiccup, but was resolved quickly and easily by friendly staff

Shanley T.  |  Expérience générale 
Évaluation :
4

L

Thomas S.  |  Réservation 
Évaluation :
5

Staff very professional and helpful!

nerissa u.  |  Expérience générale 
Évaluation :
5

Great service!

Thea Katrina P.  |  Expérience générale 
Évaluation :
5

Very Good Service, Making my daughters move to the University of Arizona a pleasant success. U-Haul employee was very polite. He gave well wishes to my daughter who will be a freshman at U of A.

Teresa L.  |  Expérience générale 
Évaluation :
5

Super friendly, excellant rates!! Generally very informative, really good experience.

Ralph S.  |  Réservation 
Évaluation :
5

Walker was very pleasant and helpful great customer service .

Michelle n.  |  Expérience générale 
Évaluation :
4

no comments

Bonita G.  |  Expérience générale 
Évaluation :
5

Manager Jayson was super helpful, knowledgeable, and had great customer service.

Alex A.  |  Réservation 
Évaluation :
5

easy check out, easy trailer rental with promotion included. Only one in the city to give me a usable unit with my 1 way. real good

Michael B.  |  Expérience générale 
Évaluation :
5

The staff was polite and professional and both getting and moving out of the storage was quick and easy. Thank you for the excellent service

Carlos K.  |  Expérience générale 
Évaluation :
4

The facility was always clean and well maintained. The employees who I have interacted with were always very friendly.

LInda H.  |  Expérience générale 
Évaluation :
5

Staff was always helpful

daniel G.  |  Expérience générale 
Non reviews have been submitted for this location.

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