Customer Reviews for U-Haul Moving & Storage of Alvernon Heights

1249 évaluations

1550 S Alvernon Way   Tucson, AZ 85711

(520) 729-1485

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(520) 729-1485

1550 S Alvernon Way
Tucson, AZ 85711

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

jennifer m.  |  Expérience générale 
Évaluation :
5

The workers there are friendly and knowledgeable of their work. Very smooth process and I would recommend this location to anyone planning a move. Merci.

Mark R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
5

Nothing everything was good from start to finish. Thanks for your help.

Joy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
4

Have rented from this location before - staff are always pleasant & know their business! Vehicles are clean and run well. Haven't had any problems, but a recent rental had a maintenance indicator and it was taken care of on my returning the vehicle, so I know they work hard to maintain their fleet. Thanks, keep up the good work!

NATALIE B. 
Évaluation :
5

The staff is always so friendly and helpful we have had to change sizes of our storage unit for our various needs over the last couple of years and they have zero problem helping us get that done quickly.

Richard S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GUY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATALIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david L. 
Évaluation :
5

Also want to say that I had a great experience with the Speedway location - I didn't pay attention when I booked and had it on another day. This location was kind enough to find me another reservation that was available and booked it at the moment. I hate moving and both locations made it that much more bearable. Merci.

MIKI C. 
Évaluation :
5

Rien

Donna K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre H. 
Évaluation :
4

It is very nice to have workers on property that are constantly monitoring for unwanted activity on the premises. If I could offer any critiquing it would be about the sliding doors making the building too accessible to almost anyone. Individuals off the street would be able to see the donation section and walk in to browse. As far as the location, I have been sitting in my truck quietly in the parking lot and would see someone walk by several times and look in my vehicle and it made me wonder what could possibly happen if a customer was inside for too long and left their vehicle unattended. Also, at some point during my rental, a very expensive carpet shampooer and a vacuum were both taken from my unit, either while I was outside or in the restroom. The insurance company has a hefty deductible and is not very understanding about theft of items. Overall it was a very decent experience and the storage space was sufficient and very clean! Very professional staff.

Nicholas P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO R.  |  Premières impressions 
Évaluation :
5

Nothing. It was flawless.

Guy R. 
Évaluation :
5

Thanks for great service

Arturo M.  |  Premières impressions 
Évaluation :
5

Very good service.

BRIAN M. 
Évaluation :
5

Good old-fashioned customer service, like it's supposed to be!

Christopher L.  |  Premières impressions 
Évaluation :
5

not a thing keep up the great work !

EDWARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek W.  |  Expérience générale 
Évaluation :
5

Easy and simple to return and renting

Monghang D. 
Évaluation :
4

Difficult to get someone on phone, expensive, people very attentive and nice.

jerold l.  |  Expérience générale 
Évaluation :
5

Excellent service at this location. Tony was so customer service oriented and helped us attach the hitch and made sure everything was in perfect order. Great crew of personnel! Merci.

JOSEPH D. 
Évaluation :
1

When I asked what would happen if the equipment was not returned on time the guy says "I dont know if I want to rent to you now, since you said that" I was simply asking a question, he acted like I was threatening to steal the truck

JOSEPH C. 
Évaluation :
5

This location was very courteous. We didn't have to get out of our vehicle. They took care of it all.

Brian L. 
Évaluation :
3

The pick up location was changed last minute. The 50$ guarantee isnt real. The trailer was Janke and had gravel in it. Said they didn't have one with a ramp but they did. Just terrible

JESUS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard E. 
Évaluation :
5

Great customer even though they could not help me they understood why i was so very angry!!

Stacie M. 
Évaluation :
5

Nothing, everything was perfect

JASON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID O. 
Évaluation :
5

I am impressed. It was so clean. I am living in 5 states and dealing with the home buyer backlog leaving us in limbo for a little. Tucson is disgusting wherever you go. So I have to say they did an amazing job. The employees were polite and helpful and once inside the building I felt safe and trusted my items would be secure. Doing anything in this area is scary due to the crime. Unloading at night is a gamble and I panicked that someone broke into one of my cars for the third time this year while unloading because the there is no fence around the unloading area, but everything that u-haul could control was excellent.

stephanie t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE E. 
Évaluation :
1

I called the uhaul customer service line to reserve a moving truck. I was told the truck was reserved and available at a specific time. When I arrived at the specified time they had nothing for me. No reservation, no truck and it took far too long for the employee to figure that out and inform me. He seemed completely lost. In the end we went to a different location and rented a truck from them.

STACIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris F. 
Évaluation :
3

There is a sign that states 'rent a truck or trailer and get 1st month storage free'. I mentioned that I had done that, but not given free month. I was told this is for customers arriving to town or departing town. The sign does not state this.

DAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAFIJUL C. 
Évaluation :
5

Employees were knowledgeable, helpful and exceeded my expectations.

CATHY L. 
Évaluation :
5

Gary Whipp and Kyle Wright are not Five star, Ten star but were One Hundred stars. If it were not for Gary, I would have had to cancel my entire move from Phoenix When the movers did not show up to unload me in Tucson, Kyle provided support to help me find another mover. Uhaul should go out of there way to keep these employees working for Uhaul. They deserve the max pay for there positions.

Lawrence B. 
Évaluation :
4

No improvements needed.

PATRICIA F. 
Évaluation :
5

The associate on duty provided excellent customer service

Jason V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
3

The attendant who served me was unable to extend the reservation of my rental to the exact length that I needed. I felt the person could have given more effort. I ended up having to extend the rental myself, which was a cumbersome activity. I was unable to extend it through the website as advertised, and had to call several different phone numbers. The on-line chat tool wasn't a successful process either.

JAMES B. 
Évaluation :
5

Excellent service and very friendly

Sharon S. 
Évaluation :
5

Great service!

DAVID C. 
Évaluation :
5

The whole adventure was quick and easy and reasonable. I feel like I got great customer service! I had purchased a mattress cover which I wound up not needing, and they let me return it no problem even though it was just the tiniest rental, like 36 $total. In the future I'll definitely just rent a van from you guys to move a piece of furniture instead of bothering a friend to borrow their pickup. Merci.

NICOLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel M.  |  Premières impressions 
Évaluation :
5

I had use of this facility for two years. The personnel were always friendly and helpful. I stopped using this facility recently because I no longer needed a storage unit. I liked the fact that they had indoor units which I was able to acquire for my things. I would recommend this U-Haul Storage facility to anyone.

Virginia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Everyone that I dealt with was professional and quick to help every customer.

CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONNA H. 
Évaluation :
4

I was guaranteed delivery of my U box on May 14th I called on May 14th in the afternoon to check on my boxes as the website still had them in Tucson an was told only one box was delivered that 2nd box would not be delivered till Monday May 17th. No one called me I called them! Since it was unknown when second box would be delivered they could not tell me when the boxes would come to me, I was at a doctors appointment on Monday when I got a call my one box would be on the way to me in about 2 hours. When my box arrived I was informed that they could only bring one at a time an I would be charged extra for second delivery if it was at the U Haul location as it had not arrived yet. The second box was damaged, witch I was advised of by the pack & stack company delivering my boxes. At no time was I contacted by U Haul to let me know what was happening. I feel U Haul was in complete breach our contract when guaranteed delivery was not meet and they did not reach out to I had to call them.

Dianna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERALYNRAE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle A.  |  Expérience générale 
Évaluation :
5

I was totally satisfied appreciate their services

raul c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny M.  |  Expérience générale 
Évaluation :
5

Nothing. All good.

RICHARD G. 
Évaluation :
5

Always professional, helpful and clean.

Robert R. 
Évaluation :
5

The manager Kyle and his crew run a great business. Everything is clean, well maintained and they are professional and courteous.

Tyler G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather D.  |  Expérience générale 
Évaluation :
5

Kyle and staff are awesome. Highly recommended this location for all yor moving and storage needs

GARY W. 
Évaluation :
1

They did not have the equipment I reserved, and I was not informed of this until I found out for myself. Despite 5 days between my reservation and the pick up date, no one informed me that the appliance dolly I needed to move a full size refrigerator had been out of stock at that location for "weeks". I was promised by the agent I spoke to that I would be comped for my mileage for the trouble, as I had to find an alternate solution. One solution was provided by the agent, which was to drive to a store location 5,5 miles in the opposite direction of where I needed to go. We chose not to pursue this option and instead enlisted help from friends to move the refrigerator with the regular dolly, as we were on a tight schedule. Sadly, when I returned the truck, my total ended up being just 5 $shy of my original quote. I brought this up to the agent checking me out, and he rudely and misogynisticaly started going over basic mathematics with me. I am so disappointed in this experience. I have used Uhaul for every move prior to this, but will seek service elsewhere in the future.

Danielle L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD P.  |  Premières impressions 
Évaluation :
5

Friendly.

CARL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCOS P. 
Évaluation :
5

Kyle is such a great employee. He is so nice, helpful and courteous.

ELSA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD P.  |  Expérience générale 
Évaluation :
1

Got charged for a dolly that never got picked up and now can't get my money back.

valerie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
5

Very good service by the team

Simon M. 
Évaluation :
5

Very friendly manager. Great service.

ANDREW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIANEY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL F. 
Évaluation :
4

The vehicle Interior was dusty and the seats were dirty

DERRICK M. 
Évaluation :
5

They were outstanding!

MARY N. 
Évaluation :
5

I met the employee at the drop off location. He was friendly, professional and quick. Good experience. The pick up experience in Austin was exceptional!

Brian B. 
Évaluation :
5

Great professional friendly service from staff! I would definitely recommend this location 1550 s Alvernon way. Tucson AZ. Thank you staff and UHaul

JAVIER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILIO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sangeun P.  |  Premières impressions 
Évaluation :
5

Thanks

Alfred W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
1

Closed early, so no one was on site to check in our vehicle. Charged me for returning vehicle late, but we were on time. Now I am going to have to spend time disputing these charges.

Basil A. 
Évaluation :
5

Great experience!!

JEFFREY K. 
Évaluation :
5

The trailer was fine for the most part, however we did find a nail in the left tire shortly after picking it up. We were told that they couldn't do anything to help us and that we had to call roadside assistance. We tried unsuccessfully to get ahold of roadside assistance, but since the tire was holding air pressure we ran with it that way. We had no further issues and I understand why alvernon heights couldn't help us, but maybe uhaul as a company could revisit this policy issue to make it more convenient to improve future customer satisfaction.

JOHN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOOKERT III J. 
Évaluation :
5

The rental process online is very time consuming and unpredictable.

Grant T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

M Elizabeth C. 
Évaluation :
5

My experience was excellent, very professional, friendly, and quick. Merci

JOSE O. 
Évaluation :
5

Kyle Wright was very helpful.

PETER J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONCEPCION A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy C.  |  Expérience générale 
Évaluation :
5

Absolutely nothing. Keep up the great work.

Jason L. 
Évaluation :
5

Awesome service! This was the best uhaul experience I've ever had. Such nice staff people. No snide remarks. Just genuine, kind, and helpful. Fab!

MICHELLE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA U. 
Évaluation :
5

Everything was swell

SANDRA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO E. 
Évaluation :
5

This is one of the smoothest pick ups I've ever experienced

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
1

Do not lie to customers

Natasha A. 
Évaluation :
5

All staff at this location were friendly, helpful and professional. All the staff was exceptional, however Kyle Wright went above and beyond to help any way he could. Kyle is a true asset to the company.

Roald G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIS F. 
Évaluation :
5

I am an old customer and I've always been treated with five star service adrenaline vehicles and I've been in storage I have no problem with either

Galen M.  |  Premières impressions 
Évaluation :
5

Thank you. Smooth transition

natalia p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marrietta N.  |  Premières impressions 
Évaluation :
5

Grate customer service. The guy answered all my questions.

MARTHA L.  |  Premières impressions 
Évaluation :
3

The unit itself was ok although poorly lit. Many times I did not feel safe going to my unit by myself. On multiple occasions there would be homeless people roaming and even saying in units. For 115 $/month I felt my items were secure but I felt uneasy grabbing what I needed from storage.

Amy D.  |  Expérience générale 
Évaluation :
5

Kyle and his associate are great and super helpful with all things.

THERESA J.  |  Premières impressions 
Évaluation :
1

Lied on me about stealimg uhaul the manager here made false policr report screenshot bedore uhual delete

Antonio G.  |  Expérience générale 
Évaluation :
5

I would recommend your facility to anyone needing storage for their belongings. I work in the moving and storage business and wi tr h out a doubt it's the best self storage facility in tucson. Friendly and professional staff. Thank you, when and if I need storage again I will only choose this facility. Again you guys and gal are great!

Annette T.  |  Expérience générale 
Évaluation :
5

Pleased overall. Would use the Uhaul location again in the future without reservation.

catherine w.  |  Expérience générale 
Évaluation :
5

Kyle and Kaitlyn were amazing.

Geoffrey C.  |  Premières impressions 
Évaluation :
5

Kyle and his team are awesome! Keep up the good work.

GARY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanna B.  |  Expérience générale 
Évaluation :
5

Great service. Clean facility. Friendly.

Nancy C.  |  Premières impressions 
Évaluation :
5

Management has been awesome and very helpful. The facility is always clean and temperature is always right! Great experience and will highly recommend to others. ❤❤❤

Lucille H.  |  Expérience générale 
Évaluation :
5

They were extremely helpful and well mannered. Would like to say that they made me feel like I had known them as friends. Thanks for be so kind.

Venissa E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george c.  |  Expérience générale 
Évaluation :
5

I first worked with Kyle through through my employer. Since then, I have rented multiple trucks and units due to his consistently excellent service. This level of consistency is rare and he should be commended. I am very vocal about service, good or bad. Thank you for asking for my input. Unfortunately, people are more likely to voice a complaint over a compliment. I expect it is because we have the right to quality care. Excellent service saves everyone time and improves quality and productivity all around. Many thanks to Kyle and his staff.

Victoria P.  |  Expérience générale 
Évaluation :
5

Very clean! Good customer service!

YORVELITH B.  |  Expérience générale 
Évaluation :
5

The only thing I would change is the access hours of the storage unit. But I get why is closed when it does. I have no issues a guy named walker was always helpful when I ran into him.

Casey S.  |  Expérience générale 
Évaluation :
5

The entire staff was such a pleasure to deal with, always helpful knowledgeable. The equipment was well maintained and provided much needed support in moving and storage. Will highly recommend Kyle and his staff!!!! 5 star service. Thank you for an enjoyable experience .

JOHN J.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. He helped me find the right size storage unit.

Chunny P.  |  Premières impressions 
Évaluation :
5

I have been to three different storage facilities in Tucson this U-Haul storage facility should be a model for the rest of them the manager Kyle is the best manager I have ever had the pleasure of doing business with. An employee by the name of Walker was the most professional staff I've ever had the pleasure of doing business with. The staff at this facility went above and beyond. If I own the company those two wiould be president and vice president. I would recommend and use this facility for any kind of storage that I may need in the future thank you very much gentlemen for going above and beyond. U-Haul in my opinion it's lucky to have such professional and courteous employees.

Lloyd G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juanita v.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly S.  |  Expérience générale 
Évaluation :
5

Very efficient system. Easy to move in and out of. Very clean and secure.

Lisa L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mario J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eboni K.  |  Expérience générale 
Évaluation :
3

The storage facility was well-lit and seemed secure except for occasionally that it seemed someone was taking up residence there and a few times some rude and shady folks lurking about. It may just be the area. In the summer, the area where my unit was seemed to be close to 90 degrees and in winter quite cold. I'm not sure that the units on the fringes of the building were as climate-controlled as advertised. I waited and asked for a larger unit for about 3 months. When none came available, I moved to another storage facility that is cleaner, safer, and better climate-controlled that had a larger unit available. The employees at U-Haul were always polite and accommodating.

Kimberly A.  |  Expérience générale 
Évaluation :
5

Friendly and efficient.

Timothy M.  |  Premières impressions 
Évaluation :
3

The late fees are to high

TINA G.  |  Expérience générale 
Évaluation :
5

We had an outside unit and loved the fact we could drive right up to the door 24/7. Good check in system also.

Judi B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael b.  |  Expérience générale 
Évaluation :
5

Very professional and courtesy staff. The location was very clean inside and out, I want to personal thank the GM Kyle for going above and beyond to make sure all my expectations and needs were met. I will also like to send a shout out to the gentleman who checked in my rental I believe his name is Gary, thank you very much for all your help and also for making the rental return process so easy , thank you for your great customer service and professionalism. last but not least I personally want to thank all of the team at the Alvernon location for staying open during this pandemic and for also putting your lives on the line to make sure that all your customers are taken care of. If no one has told you guys that they are grateful well I'm sure there's plenty of us like me who are who are extremely grateful for your services, hard-working dedication.

Raymond M.  |  Premières impressions 
Évaluation :
5

Tony was great, he did an excellent job explaining the rental agreement. Tony also show us where the storage unit was and how to check in/out of the facility. Tony provided a welcoming environment.

Marcos M.  |  Premières impressions 
Évaluation :
5

Very clean.

gabriel c.  |  Expérience générale 
Évaluation :
5

Kyle is a very valuable, kind and professional employee. Nice facility

laurie j.  |  Expérience générale 
Évaluation :
2

There where people use in drugs and know one cought it.

Darrell C.  |  Expérience générale 
Évaluation :
4

Great service. I was very satisfied with my service. The only issue I had was that I could not get into my account online to change my information. A software problem.

stephen j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawnelle w.  |  Expérience générale 
Évaluation :
5

Very kind and professional staff, Kyle was Great. Impressed with the cleanliness of storage facility and the security measures you have in place.

laurie j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S.  |  Premières impressions 
Évaluation :
5

This is the only place I use, I have rented from them since 2016 off and on.

linda h.  |  Premières impressions 
Évaluation :
5

Very good job were treated very good and will be using your service again thank for everything

Deborah H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G.  |  Online Move In 
Évaluation :
5

Always convenient, clean, and high standard of customer service.

Lisa L.  |  Premières impressions 
Évaluation :
5

My daughter is a student at the University of Arizona in Tucson. This is her Junior year. At the end of each school year we have always used this storage facility to store her things during the summer. Each year we have Excellent treatment. Kyle and his staff are AWESOME!!!! We will be back at the end of her school year in June 2021 to store her things again. Thanks again to U-Haul Storage of Alvernon Heights …. from the LaMar Family

teresa l.  |  Expérience générale 
Évaluation :
5

When it came to getting the storage unit, after moving with Uhual back to Tucson, Kyle made the process as easy and friendly as could be. I have worked in customer service for 14 years and Kyle is, without a doubt, one of the best employees I have ever had the privilege of working with. He was incredibly efficient and willing to go above and beyond to help with every detail of my move. It is hard to accurately put into a few words on a comment page how easy he made the transition and how appreciative I am for the hard work and obvious expertise he has.

Robert R.  |  Expérience générale 
Évaluation :
5

Kyle and all the staff were very friendly and helpful. Keep up the excellent job!

Carole W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B.  |  Premières impressions 
Évaluation :
5

Tony was a good guy to have at my drop off location explained the storage so Thoroughly showed me everything and I’m only 19 so I don’t know anything so he was a big help

Isaiah F.  |  Premières impressions 
Évaluation :
3

My daughter and grandchildren were with me at the storeage unit. There were several street / homeless people loitering on the grounds. One of them accosted us and continually badgered us with in appropriate remarks while we unloaded our U-haul truck into our U-haul storage unit. When I asked the desk clerk if there was a routine security patrol. He remarked that U-haul was not responsible for how people behaved and went on to say they had cameras and alarms to protect the units. Clearly this clerk was more concerned with property damage than customer safety. Things in a unit,are, after all, just things. It seemed to eluded him that there is a customer safety issue here. The clerk was cold and devoid of empathy, or simply obtuse, maybe all those things. Either way the point being a routine security patrol doesn't cost much and would deter the loitering and vagrants from hanging about U-haul grounds. Maybe you could teach some manners, empathy and perhaps constructive thought patterns to the desk clerk, doesn't think much about customer safety.

DEBORAH C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerardo V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C.  |  Expérience générale 
Évaluation :
5

Great experience! Will definitely be back in the future for any storage needs.

Kayla S.  |  Expérience générale 
Évaluation :
5

Very nice staff. They were very helpful in maneuvering our 26’ truck to the storage unit.

Mary H.  |  Premières impressions 
Évaluation :
5

Very helpful staff! Easy access to indoor units

Leslie B.  |  Expérience générale 
Évaluation :
5

Everyone working there is so polite helpful and friendly. Manager Kyle set the tone at this location. The result ? This is the best Uhaul location in the USA. And I have been to many

Vincent G.  |  Expérience générale 
Évaluation :
5

Loved this climate control space. Easy access with the key card and carts available too.

sharon W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea S.  |  Online Move In 
Évaluation :
5

Increase video surveillance inside building and you'll have a regular fort Knox facility ;) (I've done law enforcement and ran security at multiple military and government contract sites so if you need any advice just ask) ps: Your a very professional guy and doing a great job. Uhaul finally has a facility manager that knows what he is doing and doing it well.

george c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan M.  |  Expérience générale 
Évaluation :
5

Very helpful staff as we were storing goods prior to a possible evacuation from a wildfire. The local tv news told of UHaul's disaster relief program. Thank you for a free month. Thus facility is excellent.

sharon W.  |  Premières impressions 
Évaluation :
5

Love the customer service and the perfect location. Very very clean and would recommend everyone to use uhaul.

Annette H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R.  |  Expérience générale 
Évaluation :
5

I really loved everything about my experience from beginning to end. The only thing I am disappointed about is that my indoor storage unit has no ceiling... I am nervous about my belongings being damaged. If there was even mesh on top I would feel slightly better, but the metal grid on top with massive square openings makes me think that creature friends will make their way into my unit. If that was resolved, I would happily and confidently suggest the storage units to anyone.

Jacqueline W.  |  Premières impressions 
Évaluation :
3

The person that took my information didn't get my name right so couldn't help me get into my informatioin.

Katherine B.  |  Premières impressions 
Évaluation :
3

A couple times I went in there was nobody upfront waited for almost 30 minutes both times. I had to cancel a U-Haul truck three times and I had emptied out my storage and told them I was moving out and then I got a letter saying rent was due a week after and I moved out of the 2 storages I was in. I need to do better in this area

MARISELA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamina B.  |  Expérience générale 
Évaluation :
5

My experience with U-Haul was great. I was at another storage for 9 months that I hated. I only move my stuff there yesterday. I love it there already. Everyone is so nice and polite. Ii wouldn't recommend the other storage I was in before to anyone but I would recommend U-Haul to everyone Thanks for everything... Stay safe. Barbara Sale

barbara s.  |  Premières impressions 
Évaluation :
5

Went very well for me but there was 4 customers waiting by the time I completed my transaction. I believe he was working alone, I would suggest some help

Tamberlyn H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria T.  |  Expérience générale 
Évaluation :
5

Kyle was patient and provided excellent service.

Tyler G.  |  Premières impressions 
Évaluation :
5

The folks at the uhaul were very nice. I love this new center.

CONSTANCE P.  |  Premières impressions 
Évaluation :
5

Excellent service, convenient location, knowledgeable staff, and overall great experience. Merci les gars!

Teresa W.  |  Premières impressions 
Évaluation :
5

Honestly the best service Ive had. Well informed efficient and professional. Gotta love it :)

Maria L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean O.  |  Expérience générale 
Évaluation :
5

Uhaul has always been great to us, the staff is very helpful and friendly. I would definitely recommend you guys to a friends family and anybody on the planet , thank you team for the best storage experience. You had us covered like a u-haul.

Vincent P.  |  Expérience générale 
Évaluation :
5

Both employees working on 4/12/20 were very friendly and efficient they deserve to be acknowledged thank you

Debra F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis A.  |  Expérience générale 
Évaluation :
5

Kyle, our manager at the Alvernon location in Tucson, is just excellent. Helpful, friendly, professional. Would recommend without hesitation.

Nancy E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONICA S.  |  Expérience générale 
Évaluation :
5

The staff was wonderful. We had issues with the security card and it was quickly fixed. We had contact with 3 different employees while moving in over two days. They were all very nice and helpful.

Kelly B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS S.  |  Expérience générale 
Évaluation :
5

This is a great storage place with very friendly, helpful people.

jenny w.  |  Expérience générale 
Évaluation :
5

The experience with telephone support and the the in-store member, Klay were all very good customer experiences. They were all professional, efficient and friendl.

FRANKLYN T.  |  Premières impressions 
Évaluation :
5

Thank you for a great staff and excellent facilities.

Alex O.  |  Expérience générale 
Évaluation :
5

I have give compliments to the staff for being so friendly and courteous.

michael s.  |  Premières impressions 
Évaluation :
5

Fast, friendly and very accommodating

stephen j.  |  Premières impressions 
Évaluation :
5

The UHaul staff was always very friendly and able to assist us when needed.

Wendy H.  |  Expérience générale 
Évaluation :
5

This is the best run Uhaul location in the USA. Managment at this location is top level. Glad I found this place

Vincent G.  |  Premières impressions 
Évaluation :
5

Very accommodating and pleasant to deal with made a stressful weekend a little less so Thank you guys so much

Barry M.  |  Premières impressions 
Évaluation :
5

Kyle was extremely helpful. He went out of his way to help me solve an issue. It was refreshing to have someone so willing to assist me. Thanks Kyle! I appreciate you!

Sherry S.  |  Expérience générale 
Évaluation :
5

EXCELLENT Staff, EXCELLENT Customer Service, EXCELLENT Facilities! 5 STAR +++++ BEST experience I have had with any storage facility, including other Uhaul sites. THANK YOU for all you do!!!!!!!!!!!!

CHERIE D.  |  Premières impressions 
Évaluation :
2

UHAUL WAS GOOD AT ONE TIME BUT NOW THEY CHARGE STUPID RATES FOR EVERY LITTLE THING. ITS ALL ABOUT THE MONEY NOT THE CUSTOMER AT UHAUL!!

Randy Y.  |  Expérience générale 
Évaluation :
4

THE COURTEOUSNESS OF STAFF AND TRUCK RENTAL WERE GREAT!! EVERYONE WHO WAS THERE WORKED ABOVE AND BEYOND TO HELP ME. VERY GREAT PRICES TOO

Felicia B.  |  Expérience générale 
Évaluation :
5

Particularly great staff. Always helpful and positive.

George E.  |  Expérience générale 
Évaluation :
5

Have no problems with U-haul very helpful answered all my questions.

Greta C.  |  Premières impressions 
Évaluation :
5

The manager (Kyle Wright) took excellent care of me. I would absolutely recommend this Uhaul location to others. Because of great service received I recently rented a Sprinter van from this location.

Jeremy B.  |  Expérience générale 
Évaluation :
5

No issues whatsoever with the service received from this location.

James T.  |  Expérience générale 
Évaluation :
5

Excellent

john Y.  |  Premières impressions 
Évaluation :
4

No issues, fast service

leslie B.  |  Expérience générale 
Évaluation :
5

I moved across the country and utilized this storage. It was great! Thank you, U-Haul!

Richard B.  |  Expérience générale 
Évaluation :
5

I love it

Norma J.  |  Expérience générale 
Évaluation :
5

They were courteous., friendly and professional.. They both went up and beyond the call. I was a mess but they made me feel welcomed. Merci

Lisa M.  |  Premières impressions 
Évaluation :
5

This place was great! Everyone was nice and went beyond helpful. Good people.

Jeff D.  |  Expérience générale 
Évaluation :
5

Work people were very helpful. The facility is clean.

Frank B.  |  Premières impressions 
Évaluation :
3

The facility was safe and secure. Great place to store my furniture.

WILLIAM GILBERT B.  |  Expérience générale 
Évaluation :
3

Requeted a climate control but aasigned a non climate unit.

gary p.  |  Expérience générale 
Évaluation :
5

Service was amazing!!

EARBY R.  |  Premières impressions 
Évaluation :
4

Staff are rated as Excellent. The storage facility is clean. However, 1. only 2 carts available for all customers 2. only 1 door to to the facility, my locker is in the back-long walk

Paul S.  |  Premières impressions 
Évaluation :
5

These Guys Where Awesome.! Help My mom an i with a Box truck and Storage place. THANKS GUYS.

Angel P.  |  Premières impressions 
Évaluation :
5

Walker was great! If he’s not a manager, he should be!

Juliet C.  |  Premières impressions 
Évaluation :
5

Great...friendly people, nice facility!

Nancy E.  |  Premières impressions 
Évaluation :
5

Easy and quick

Gina M.  |  Premières impressions 
Évaluation :
5

Kyle Wright is awesome. He handled our snafu very well and got us sorted out quickly and easily. He's a true asset.

Devyn B.  |  Premières impressions 
Évaluation :
5

Very helpful, super easy and convenient! Loved the cleanliness of the facilities and the van! Definitely will be back and will refer you to my friends.

Deana F.  |  Premières impressions 
Évaluation :
4

Great customer service!

Holly E.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful

Steven J.  |  Premières impressions 
Évaluation :
5

Big smiles and friendly warm service. Great Job

Steven M.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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