Le client n'a pas laissé de commentaire.ROBERT G.
Customer Reviews for U-Haul Moving & Storage of Ames
Pour nous contacter
Ames, IA 50010
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Benjamin G.
Le client n'a pas laissé de commentaire.Karen E.
Le client n'a pas laissé de commentaire.JACQUES B.
There needs to be a backup system to online check in. I was having software issues. The representative I spoke with via phone was very good, but explained that she didn't have to option of a manual check in. Your representatives should be able to override the online system when they need to.Clark C.
Fabulous experience, due in large part to Shawnda's friendly and competent assistance with both the rental and return process! She is an excellent ambassador for U-Haul!DIANA C.
Le client n'a pas laissé de commentaire.JOSEPH A.
Overall experience was positive... The manager and all of the staff were pleasant, knowledgeable, and helpful.KEVIN K. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon T.
Le client n'a pas laissé de commentaire.Deborah R.
Very clean Staff is friendly and helpfulPat b. | Expérience générale
Le client n'a pas laissé de commentaire.TRACY V.
Everything went great, glad you're in town!STACI H.
Ryan was TOP NOTCH!! He made sure trailer connection to my vehicle was correct and secured.DONNA M.
Le client n'a pas laissé de commentaire.QUENTON S.
Le client n'a pas laissé de commentaire.Bryan W.
Le client n'a pas laissé de commentaire.Barry R.
Le client n'a pas laissé de commentaire.Julie H. | Online Move In
Le client n'a pas laissé de commentaire.TAMARA F.
Check that the junk has been removed from the rear before renting it out to the next customerDean T.
Le client n'a pas laissé de commentaire.Jazlyn C.
Le client n'a pas laissé de commentaire.CHARLES U.
Seems like the store needs a bigger parking lot. The store it self could be a little bigger too.KENNETH B.
There was poor communication from this site and we ended up having to wait almost an hour past our scheduled pickup time to get the truck. I was told on the phone I'd be able to come early to get my truck, but when we got to the store we were told that the previous renter wasn't scheduled to bring the truck back until the exact time we were scheduled to pick it up. When they didn't show up on time, a worker called them to find out they were told they didn't have to have it back until half an hour later. However, everything else went very smoothly and Justine was very helpful to us.Richard Z.
Great Experience! Personal were very helpful and friendly...Mark R.
Trailer was unusable for towing a non running car. Horrible design.RYAN H.
Le client n'a pas laissé de commentaire.Todd K.
I reserved a uhaul from another location and was told a day ahead of my movinfthat it wasn't available.then I was told none closer than ames.Jill M.
Too many trailers and trucks in the parking lot, found it difficult to find a place a park. I realize it was college move in week.Kraig K.
Le client n'a pas laissé de commentaire.ERIN K.
So Easy compared to previous times I have rented.Jason L.
Le client n'a pas laissé de commentaire.KIMBERLY M.
Somehow speed up the time it takes to complete the pickup paperwork and getting the equipmentROBERT S.
Line was long with only one person at the counter, but I wound up just doing my check-in online anyways, which went quickly and smoothly.Jeffrey K.
Le client n'a pas laissé de commentaire.Jose S. | Online Move In
Le client n'a pas laissé de commentaire.Myriam E.
Staff was pleasant, and pickup went smoothly. Truck was clean on the inside, but hadn't been washed.Sid W.
Lots of check-in all at once and the person was great and it was a quick process. He said he came from another store to help out.Todd T.
Le client n'a pas laissé de commentaire.Maureen P.
Need larger lot sizeStan M.
The staff at this store, especially Lawrence Williams, were especially kind and welcoming. Lawrence is one of those employees with extraordinary insight and caring. He seems to sense what customers and staff need even before they know it. He works often and it is always a pleasure to see his smile. Be certain to take good care of him; he is corporate CEO material, in my opinion. The people who work for him also appreciate his kind and thoughtful demeanor. Listen to him and your business will continue to innovate and improve. He knows how to treat people.tamara k. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT F.
Long waits, problems with on-line returning - required sms of code that did not come thru wasted hour to return.ADAM K.
Le client n'a pas laissé de commentaire.CLAUDETTE C.
Great service!!!Michael L.
Le client n'a pas laissé de commentaire.Jamie M.
Easy and fast drop off.Kevin G.
I dealt with several different people at this location. EVERYONE ON THEM were excellent!! In a day and age when it is hard to find conscientious and caring employees, this location has done superbly. It was a joy to deal with you!!Kenneth A.
I just wish that someone could walk us through in person how to and where to get into the building and make sure they feel comfortable with everything! I had to call for help the first time! Just rattling off directions is not enough! After I got used to the procedures, though, everything was all right!Virginia F. | Premières impressions
It’s always gets down to the people And these people are great Thank youJOHN A. | Expérience générale
Le client n'a pas laissé de commentaire.Nathan B.
Le client n'a pas laissé de commentaire.COEN G.
Employee was rude.Kim P.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.Michael K.
The reservation process online is quick and easy. The staff are really nice at the Ames location too. We are very pleased with everything! Merci.Scott S.
Everything went great. I will be returning for another rental in the near future.Douglas S.
The online rental and return helps reduce the time you spend waiting in line!CRYSTAL S.
They were great to work with.RYAN G.
Le client n'a pas laissé de commentaire.ERIC L.
Le client n'a pas laissé de commentaire.Scott H.
Long wait using the telephone. The site was confusing to use, initially.JEROME N.
My truck wasn't on full when i got itHEATHER L.
Tried to use the mobile pickup feature, but the app/website didn't work. Wouldn't verify my location or let me scan the location barcodeMICHAEL L.
Le client n'a pas laissé de commentaire.Cory L.
Have a phone number that connects to the front desk rather than an automated systemMary B.
Le client n'a pas laissé de commentaire.Buffi B.
Ryan was extremely helpful when I picked the trailer up. He made sure all the lights were working and even cleaned the connection for the wiring. Excellent service. Dropping off was great as well. Unfortunately I didn't get her name. She came out and helped unhook the trailer and inspect. All around, excellent service.ROGER H.
Le client n'a pas laissé de commentaire.ERIN K.
Justine, who was at the counter Monday morning when I picked up the truck demonstrated great customer service when I came back within an hour of picking up the truck, requesting a larger truck. She promptly made the exchange and a new contract in very little time. Thank you Justine!Xiaoshuang W.
Le client n'a pas laissé de commentaire.Hillary G.
The facility is excellent and very convenient. Renting the storage unit and getting the move out confirmed were not. I am out of state and was trying to rent the unit online or by calling and none of my calls were ever answered and nobody ever called back. Emails were also not answered. Even though online it showed I had a reserved unit when my daughter went to the facility it was not. Luckily she was able to reserve a unit in person.Jacki M. | Expérience générale
Le client n'a pas laissé de commentaire.Dixie P.
Le client n'a pas laissé de commentaire.bob J.
The boys knew what they were doing, very easy to talk to. Had me on my way in a very short time, on pickup and drop off.JOSEPH S.
trailer tongue jack could use some grease it was hard to crank. All employees were excellent to work with!Todd G.
Le client n'a pas laissé de commentaire.JIE S.
Great service and my rental worked out very well.Byron R.
Le client n'a pas laissé de commentaire.ANGEL W.
Repair the equipment correctly instead of using duct tape.PAUL D.
The staff at both check out and check in were professional and knowledgeable. MerciThomas R.
Thanks for the easy and quick return of the trailer. Appreciated the friendliness of the staff.JEAN H.
I appreciated not having to even go inside, the woman came out right away and quickly inspected / detached the trailer. Great service!ALEXA S.
The gentleman that waited on me was excellent. He was very helpful and well spoken and presented himself in a very professional manner.PHILLIP S.
Le client n'a pas laissé de commentaire.Sydney W. | Expérience générale
It just took to long! Dropped it off at 10:15, n it wasn't ready until 5:30!Judy V.
It worked out great for our needs! We will be using them again.Scott C. | Expérience générale
Clean, convenient, friendly staff. Would use again and recommend to others.KENNETH S. | Expérience générale
Le client n'a pas laissé de commentaire.Madhavi C. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph M.
The guys were a great help, energetic and polite.DONALD H.
Not complaining, just noting: - no one EVER answers the phone at this location. Every time I called I went to the corporate help desk. I had a specific question about the location and they were unable to answer. - storage unit was very clean, and van was as expected - attempted to check in for van via app but it refused to work. - a bit unfair to charge me for a full month storage when I only used two weeks. - told the clerk I was checking out of the storage when I returned the van. He said I was all good, but the next morning when I checked the app for receipts for reimbursement I was not checked out of the unit. Had to do it via the app. - App should allow access to receipts after check out. I was eventually able to locate Communications from UHaul and pull info from there. But prior to checking out I had access. They disappeared when I checked out.PAUL G.
Le client n'a pas laissé de commentaire.Brent P.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.RUOCHENG Y.
Major mix up that I had schedule to pickup U-Box on 8/21 at 1:00 pm and when I arrived it was not ready. The system did not have it accurately updated. As there was no fork lift operator on site (I see this as a problem), they had to call another employee to show up to get my container ready for pickup. 2 hours later I was able to get my container. The other problem was that when I picked up my container there were NO moving pads provided. Your employees should have noticed this and made sure that they were in the U-Box when I originally picked it up. While I was disappointed with these 2 items, I would use U-Box and this facility in the future.DONALD W.
Le client n'a pas laissé de commentaire.JOY P.
This location is outstanding! We are very happy with our experiences with them.JAMES P.
Le client n'a pas laissé de commentaire.Karoline J. | Expérience générale
Le client n'a pas laissé de commentaire.SUBHANWIT R.
Le client n'a pas laissé de commentaire.Chad C.
Le client n'a pas laissé de commentaire.Robin K.
Le client n'a pas laissé de commentaire.Pam s. | Expérience générale
The facility is well lit and very clean. Unfortunately, the same cannot be said for staff. We arrived at the storage facility on Thurs., Aug. 19th at 5am to move items out and realized we needed assistance from the office as my college son had left the lock key at our house which is out of state. We patiently waited for the office to open. When the office opened my husband was informed he would need a locksmith because the associate doesn't cut locks; fine no big deal. However, when we finally had a locksmith come out and open the door for us and husband went back to the office to obtain u-haul truck rental there was only one person working and a line of customers had been formed. Apparently the second employee had showed up to work but left abruptly after realizing she left phone at her friend's car. Our initial goal of moving early was delayed but obtaining the truck rental was a nightmare due to shortage of staff and long lines. More staff is needed.Maria A. | Expérience générale
Le client n'a pas laissé de commentaire.Lauren S. | Expérience générale
Le client n'a pas laissé de commentaire.GERRY J.
The Staff was not readily available and I had to go looking for them to help with things.Roxi Z.
Le client n'a pas laissé de commentaire.Lisa H.
Le client n'a pas laissé de commentaire.Alexzandria C. | Expérience générale
Le client n'a pas laissé de commentaire.Jason M. | Expérience générale
Le client n'a pas laissé de commentaire.DILLON E.
Mobile app to return vehicle was non functioning. I think I got charged a service fee because the app wouldnt allow me to submit an ODO picscott B.
Excellent customer service !William B.
Le client n'a pas laissé de commentaire.John O.
Le client n'a pas laissé de commentaire.MARC L.
Le client n'a pas laissé de commentaire.DANIEL B.
Le client n'a pas laissé de commentaire.BENJAMIN K.
Le client n'a pas laissé de commentaire.Gregory H. | Expérience générale
The customer service individuals at Uhaul in Ames were extremely helpful, patient and thorough in their interactions with us. They answered all of our questions and gave clear instructions for accesding the storage unit. We can't say enough for how easy they made our day of moving! Thank you for great customer service and a secure location to store our daughter's belongings while not at school. We will return!Cindy E. | Expérience générale
This is our second year using UHaul Storage. It is excellent! The facility is clean. The staff is helpful and friendly you can't go wrong!!!David G. | Expérience générale
Le client n'a pas laissé de commentaire.Anna M. | Expérience générale
Le client n'a pas laissé de commentaire.Josey S. | Expérience générale
It was an awesome experience for my first time using uhaul..Canmaska T. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan A. | Expérience générale
The staff was wonderful with all the people that were using the storage unitsMichael A. | Expérience générale
Le client n'a pas laissé de commentaire.Angie S. | Expérience générale
Our check-in experience was amazing thanks to the worker who was very helpful and patient. The facility was very clean and well lit. The only negatives I encountered were trying to get through to the office - I waited for over an hour for one of my calls only to be given the national U-haul representative that said she couldn't answer any questions for me. I was also disappointed that the carts that they leave to help move were never available even though we were the only people there at one point (found out people were taking them and storing them in their vehicles). This made moving harder since we had relied on having them.Jennifer G. | Expérience générale
Le client n'a pas laissé de commentaire.Kobe H. | Expérience générale
Very clean and well kept facility. I would recommend for short or long term storage.Sue P. | Expérience générale
Amazing staff. I only use Uhaul and will continue to use themTheodore S. | Expérience générale
I don't like your website. I was never able to create an account. It made it difficult to work out issues with billing. But the physical space was good. Hours worked well and if my daughter was needing it next year, I'd use it again.Tammy K. | Expérience générale
I spoke with Justine a few times getting things set up. She was always friendly and helpful!!!Brittany M. | Expérience générale
Le client n'a pas laissé de commentaire.Scott N. | Expérience générale
Le client n'a pas laissé de commentaire.Priscilla T. | Expérience générale
Le client n'a pas laissé de commentaire.Torey M. | Expérience générale
had everybody up front helped out customers Made the transaction very smoothchuck s. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda P. | Expérience générale
The staff was very professional and helpful especially during a very busy time in a college town. Well done Ames UHaul team!Kim J. | Premières impressions
Le client n'a pas laissé de commentaire.Olivia J. | Premières impressions
I had reservation for a first front storage unit, confirmed in person May 25th, got there on July 24th no unit was reserved, I had the confirmation number printed out. Had to take the last unit on second floor. Lucky they had one left.RICKY S. | Premières impressions
Le client n'a pas laissé de commentaire.Alexis D. | Expérience générale
Le client n'a pas laissé de commentaire.Angie S. | Premières impressions
Ryan and his crew were always helpful, kind and conscientious. The storage was always clean and we never had a worry about security because we knew that each room was alarmed. Great location, great crew, helped to solve a great problem that we hadTimothy F. | Expérience générale
I was so happy with the service my daughter received at the u-haul facility. I was so frustrated that I spent literally hours on the phone trying to get through to u-haul only to be told they had no idea about my questions. So it was a welcomed surprised that the service at the actual facility was AMAZING!!!Jennifer G. | Premières impressions
Le client n'a pas laissé de commentaire.Lindsey K. | Online Move In
The people at this location are GreatJOHN A. | Premières impressions
Le client n'a pas laissé de commentaire.Becky J. | Premières impressions
Le client n'a pas laissé de commentaire.FRANK A. | Expérience générale
Le client n'a pas laissé de commentaire.Tony M. | Expérience générale
Le client n'a pas laissé de commentaire.Kyle C. | Expérience générale
Our experience with Ames U-Haul was just great!Mahdi A. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM G. | Expérience générale
The access hours aren't terrible, but 24 hours would be more convenient.Erik F. | Premières impressions
Le client n'a pas laissé de commentaire.Kiley K. | Premières impressions
Very easy move in, friendly workers.Brynn H. | Online Move In
I wasn't going to write this but I've been getting daily annoying emails bugging me to write a review so here you have it. We had a unit here for 1,5 years and for the most part things were satisfactory. In the last month we stopped by our unit several times as we prepared for a move. Multiple times during that month the hallway where our unit was located was completely blocked by piles of junk. Many other units where blocked including our own. To make matters worse we had trouble finding carts because many were buried beneath the junk. We told the staff about it and they said they'd notified the person but that they couldn't do anything about it. When my husband stopped by he saw people looting from the piles. It was clear they were looting and we're not the owners because of how they were talking about their finds. It made it clear how little the security measures actually did.Andrea A. | Expérience générale
Le client n'a pas laissé de commentaire.Alyssa E. | Premières impressions
Le client n'a pas laissé de commentaire.Tina M. | Premières impressions
The stupid alarm system kept going off even though I swiped my card. Also wasn't given a code for my account or at least I can't find it.James B. | Premières impressions
This was my second time renting from this facility. The staff is friendly, knowledgeable and helpful. The process was quick and easy. Fortement recommandé!Dylan H. | Premières impressions
Awesome!Jason S. | Premières impressions
Le client n'a pas laissé de commentaire.Maria A. | Premières impressions
The facility was very clean and well organized.Nicholas B. | Premières impressions
Le client n'a pas laissé de commentaire.Madhavi C. | Online Move In
Le client n'a pas laissé de commentaire.Amanda T. | Premières impressions
Le client n'a pas laissé de commentaire.ALEJANDRO M. | Premières impressions
Other than having to wait for some moving carts, the move-in process was very smooth!Kristin T. | Premières impressions
Le client n'a pas laissé de commentaire.Amber D. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory H. | Premières impressions
Manager is great! Super helpful and friendly.Anna M. | Premières impressions
Could not get into storage bdg.Cecelia H. | Premières impressions
Le client n'a pas laissé de commentaire.Victoria M. | Premières impressions
First reservation lost. When checking on move in date found this out and was thankfully able to make new reservation. It didn't matter that I had a reservation number.Pam s. | Premières impressions
Le client n'a pas laissé de commentaire.Abdifatah J. | Expérience générale
Very friendly and helpful employee. Very clean climate control facility. Certainly, I can recommend U-haulNicole V. | Premières impressions
System was down, therefore i had to complete my move in over the phone and then again a week later. Staff was very friendly, however it was kind of a pain to move in due to unforeseen circumstances.Lauren S. | Premières impressions
Really helpful and understanding.Chase M. | Expérience générale
The only problem I had was with the sliding door. Sometimes it would not open automatically when I was going out with a load, and I would have to go out the small door and swipe my card to get it to open. Such was the case the whole time I was moving out. This was inconvenient.David S. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle R. | Online Move In
Le client n'a pas laissé de commentaire.Richard L. | Premières impressions
Le client n'a pas laissé de commentaire.Scott F. | Premières impressions
My only complaint is that the unit that I reserved online was not available when I went to the facility. You oversold the number of 5x5 units and I had to pay more money to get a 5x10. Not happy about that!!!Mike F. | Premières impressions
Le client n'a pas laissé de commentaire.Colleen M. | Online Move In
Le client n'a pas laissé de commentaire.Erica A. | Expérience générale
Le client n'a pas laissé de commentaire.Kimbre h. | Premières impressions
The whole process was simple and painless and getting into the building and unit was quick. I wish the halls were marked a little easier to find where you unit is located but we found it quick enough. I will honestly continue to use the storage options as long as need be. Felt much safer than previous companies I've used.Amanda P. | Online Move In
I understand that the building needs to be secure but punching your code in 7000 times is really difficult to do without setting off alarms. Also, we pulled into the garage thing and the was absolutely no signage telling you where the button to open the door again was located. Setting everything up online was extremely simple and is why I chose u-haul in the first place.Chelsea S. | Online Move In
Le client n'a pas laissé de commentaire.Dann S. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN G. | Expérience générale
Great job! Excellent option for storage.Adam B. | Premières impressions
We were not Uhaul believers before, but we sure are now. The customer service was incredible at all 3 locations we visited throughout our trip and the trailer is the best quality I've seen. Merci.Madison M. | Expérience générale
When i came to pick up my things out the storage, I couldn't even get the lock open, and when i ask the the lady for help, she wasn't HELPFUL AT ALL and made it seem as if it was my job to find someone to open the "jammed" lock!MESHALLAH M. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn S. | Online Move In
Seemed a little understaffed in the office. No one was there when I came in and there was a wait before staff came into the office. I was a bit confused about the green zip tie on the unit door. I was not told that would be there so I did take it off to proceed with loading my unit. Unit was very clean and was as expected.patty h. | Premières impressions
Le client n'a pas laissé de commentaire.Michael K. | Online Move In
Entry system not well explained and my first access card did not function.Loren W. | Premières impressions
Le client n'a pas laissé de commentaire.KEVIN G. | Premières impressions
Le client n'a pas laissé de commentaire.Allison B. | Premières impressions
Great service and very helpful!Shawn B. | Premières impressions
Le client n'a pas laissé de commentaire.Diane S. | Premières impressions
Le client n'a pas laissé de commentaire.Debra F. | Premières impressions
Le client n'a pas laissé de commentaire.Kara B. | Online Move In
Everything was so user-friendly and easy to understand! The entire process of reserving a unit, checking in, and moving our belongings in was so efficient, clean, and unstressful!Julia M. | Premières impressions
We made a big move this year and used their boxes and truck. all went very well. Staff helped a lot.Mahdi A. | Premières impressions
The website needed to be more transparent about not taking checks and that there were different levels / prices for the neccesary insurance. The facility is very nice and clean.Dallas T. | Premières impressions
I dont like companies that send me surveys, just like your cust service reps if i wanted to give them a review i would seek out a way to do so. Not be bothered by emails for useless surveys.Corey W. | Premières impressions
Employee was courteous and polite, and recommend things for an easy transaction.ronald c. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!