Évaluations des clients U-Haul Moving and Storage of Anaheim Hills

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving and Storage of Anaheim Hills

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Avery S.
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Can't speak for storage location but Ubox drivers and forklift operators are very nice and super accommodating!

Thoma B.
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Had a great experience with U-Haul & Moving Help, but not with our NO SHOW loaders from Prime Movers, really created a major problem for us! Do not use Prime Movers through Moving Help.

Mary Jean W.
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I will highly recommend UHaul. Excellent customer service and very helpful with all questions. Outstanding employees should be noted: Meghan, who delivered and picked up pods represents your company as an outstanding employee. Her people skills and courtesy will make me a return customer. I can say the very same about Cindy, from your San Clemente office. You folks hire great employees.

Kevin S.
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Le client n'a pas laissé de commentaire.

Deborah S.
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All staff were extremely helpful and accommodated my change in schedule. It's a 10 out of 10 from me!

Pamela R.
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Timely and an easy process.

ROBERT BEHLING A.
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Le client n'a pas laissé de commentaire.

Claire G.
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The two delivery drivers - the one who picked up the box from Anaheim, and the one who delivered it to us here in Minneapolis, were both wonderful. Super friendly and helpful.

Michael D.
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I can't think of anything you could improve. We have used your service twice and have been beyond happy. Your pick up and delivery ladies are patient, helpful and so kind. I will refer everyone I know. Thank you for making our move so easy and pleasant.

Michael L.
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Le client n'a pas laissé de commentaire.

MANUEL C.
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Le client n'a pas laissé de commentaire.

Nelson C.
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My U-Boxes have been stored at the Anaheim Hills location for a few months and the entire staff has been friendly and unbelievably helpful every time I've gone there. They make every visit a pleasure and always have my U-Boxes ready and accessible. 5-Stars and a half-dozen more Thumbs-Up.

Crystal M.
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We used a mover through your app. Everything was great and really eased anxiety over the move after college semester to the start of the new one. Thanks!

Donald C.
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Awesome experience. Everyone who called or helped was so kind and friendly!

Keri S.
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All of the delivery staff/drivers were helpful and great. The warehouse ladies were told me I needed to rent another Ubox instead of just getting one large storage unit. That wasn't true! Having 2 different Uboxes would have made my situation more stressful and more expensive. Discouraging.

Brieana N.
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Oh so many problems with everything related to customer service. Customer service continued passing me around the automated system, probably spent a total of 3 hours on the phone trying to figure out what was going on with my pod since September20th or so. On top of all of that, when my pod got to Austin, I was told I didn't have anything at all booked for delivery- spent another 45 minutes on the phone. Just terrible and insult to injury, my television is destroyed from the move.

dora H.
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you need to explain the cost better. No one told me there would be an additional charge for delivery from the destination location.

James F.
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I highly recommend! Outstanding customer services

Sia N.
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Le client n'a pas laissé de commentaire.

Leanabeth P.
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Le client n'a pas laissé de commentaire.

Christopher P.
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Le client n'a pas laissé de commentaire.

JAMES M.
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The containers r smaller than expected

Susanna M.
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The truck cabin reeked of cigarette smoke, even after you had cleaned it for our pick up.

SJAAKAR C.
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I will never use uhaul again.

Kyle B.
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Great customer service at the State College location. Highly recommend.

Douglas S.
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It was a great experience.

Melonie C.
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The best chose for moving and the cheapest!!

Hillary A.
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Le client n'a pas laissé de commentaire.

River F.
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You incorrectly charged the wrong card which pulled a grand in the negative, then charged the right one without a credit. So I was out a total of 4K for a week until the credit was applied. Horrible customer service, no one wanted to help. Boxes were days late getting to the destination so I had no help to pickup and unload. I kept my end of the contract, I even paid TWICE for a week. Apparently contract rules only apply to the customer, not UHaul. Go with someone else, anyone else. It is worth the money to get what you pay for and in a timely manner.

Justin H.
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Le client n'a pas laissé de commentaire.

Rebecca W.
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I overall had a great experience...I was supposed to receive my box on Aug 4 but it didn't arrive here on time. I have no problem with that I just wish some one would have called to let me know so I didn't spend the day waiting when I could have been getting other things done. But I enjoyed all the staff!!! I was very happy with choosing uhaul. I would choose them again or recommend them. Again it was no problem my things didn't arrive on time, weather, shipping logistics etc i understand, I just would have liked a courtesy phone call.

Leslie M.
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This was a disappointing experience from the start! First my boxes were late. Then y'all didn't have enough for the first day so y'all didn't bring any I didn't get my boxes until three days later because y'all kept giving me excuses that the forklift was broke and then the hydraulics was broke and then you didn't have enough covers for the boxes. Been you are like picking it up which caused me to have an extra day at my hotel and put me behind schedule. Then you couldn't tell me when where it was going to be dropped off that instead of spring it needed to goTo Kingwood location. Then the lady that was picking my boxes up was very rude to me on the phone so no I didn't have a good experience with Uhaul.

Lance P.
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Improved communication. We got automatically generated emails that were inaccurate and had a hard time getting a live person on the phone to make sure there wasn't a mix up.

Debbie V.
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Customer service was great and everyone was ready to help any way they could.

Mohammad S.
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Excellent customer service and information provided. We are very happy U-Haul had the U-box service.

KYAN M.
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Le client n'a pas laissé de commentaire.

Rebecca W.
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At this point they have only been picked up. So for a could not have asked for a better experience!

victor P.
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Although I had some scheduling issues generated on the web site, the U-Haul staff was very polite, helpful and diligent over the phone to get the scheduling corrected and keep everything on track. My U-boxes were delivered and picked up on time at both ends of the move.

Chelsea W.
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Le client n'a pas laissé de commentaire.

Greg D.
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Le client n'a pas laissé de commentaire.

Stephen and Lisa S.
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It was an easy way to move goods across the country.

Laurie S.
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Did not need furniture pads and took up a lot of room in container and were heavy to move. Glad they were free. Wish there was an option when ordering Ubox to click yes or no to furniture pads. Glad I had extra room in Ubox to move the pads would have been made of box was full and had to figure out what to do with pads or have to make a trip to Uhaul to return them. When dropped off box for loading the box was not level on driveway so container shifted while standing. Made opening and closing door difficult. Thankful my building had a security guy who was able to help get the box closed. There was no way I could have done it by myself. Please to see forklift drivers were woman and Uhaul did not gender discriminate. Women were friendly, on time and patience. Excellent customer skills. Would recommend the Ubox to friends.

Natalie G.
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Le client n'a pas laissé de commentaire.

James K.
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This is my 2nd time in 3 years using UBox and both times have been a horrible experience both times I find. Myself having to stay on top of it almost daily from dates and times and things changing. Monique the manager at the Anaheim branch helped me as much as she could. Outside if that, this is been a horrible thing experience and I would look to use PoDS next cause of how horrible this was. I've been close to $8000 on those moves and am very upset with the process.

Kristen L.
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The women working here were excellent at their jobs. Super fast getting us hooked up on the trailer and on the road.

Marshall B.
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Great service on both ends (California and Michigan). U-Box is a great concept. Thank you!

Elizabeth Z.
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Le client n'a pas laissé de commentaire.

Jonathan H.
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Absolutely terrible communication on Uhaul's end. When I picked up my truck, I was informed by text that this would be my drop off location. However, when it came time to drop off the keys, there was no drop off box as stated by the check-out instructions I was sent. I spent 30 minutes in the parking lot trying to find the box while placed on hold with the Uhaul customer service line, with no answer in the end. The next day, I receive a call stating that they were sorry but they were not a 24 hour drop off site, contrary to what I was informed. For what it's worth, the caller was polite and helpful, but from my end it is still unclear whether the poor communication was from from mistakes made at this site or at another call center. Ultimately, it has caused me to waste my time on two separate occasions, the first when I went to return the truck and the second when I have to go back to return the keys.

Alison S.
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The process used to 'schedule' delivery of the U-Boxes leaves the customer with an anxious waiting period just prior to their actual move. I was not given time of delivery until the day prior to the actual delivery which made it difficult to secure the help of movers from Movinghelp.com. I had to call numerous times, both in Anaheim and in Denver, to determine the delivery time. In Denver, I received the information less than 24 hours from the time of delivery, leaving me with little time to secure movers. The movers could not be reached after 6pm - which was the time I received the "scheduler's" phone call to confirm. This was frustrating and caused problems with my new landlord regarding the timing of arrival. Both Selena (in Santa Ana) and Yasi (in Denver) were wonderful as they coordinated delivery & pickup of the U-boxes. They deserve a huge shout out for their professionalism and service.

Seth K.
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From the moment I scheduled delivery, this has been, quite frankly, a complete NIGHTMARE. I've had to call at least a dozen times, if not more, speaking to I don't know how many people, being made to sit on hold for a combined total of several hours, and speaking to people who either didn't know answers to things but made things up anyway (which is COMPLETELY unacceptable and unprofessional) or passed the buck constantly ("You need to speak to this other person," "I can't help you over the phone - you need to go to the store and have them do XYZ," "I can't help you in the store - you need to call the customer service line," etc.). Specifically, I first spoke to a clueless agent who tried to say that my U-Boxes could be delivered the same day I made the call (it was in the evening time on May 18 or May 19, I believe, and the boxes were 1200 or so miles away at the time). She also tried to book movers who were in Oakland, CA, when my boxes were in Los Angeles, and I am now in Dallas, TX. I asked her several times about these points because this did not make sense, but she insisted that the details were correct. She had no idea what she was doing, and had I relied on her, I would have been screwed. The second person I spoke to said he couldn't even see my account and that I would need to call the store to have them put in an operations request to have my account fixed because he couldn't do it. My thought was, “Why are you making the CUSTOMER do YOUR job to fix a technical issue on YOUR side?!” After calling the store, getting told they had no idea what was going on, and being asked to call yet ANOTHER person (someone in scheduling) the next day, I spoke to a manager. The manager was nice, and she gave me a $50 credit for my trouble, telling me I could take it to the store after my order was finished so that the $50 credit could be applied as a refund to my U-Boxes. Then, she told me I would still need to make that call the next day to the regional scheduler, apologizing that I had to do so. So, the next day, I did, and after spending more time on hold, I finally seemed to get things scheduled for a June 3 guaranteed arrival date. Then, on June 3, I get a call from the Moving Help that the boxes were not there and would not be there until June 8 – the MOVING HELP had to tell me, not U-HAUL, who should have informed me! Obviously, I was upset. I called to find out what happened, and they told me that I should have been informed, but no one did; they transferred me to the regional office in Dallas, and the agent at the regional office apologized that they had dropped the ball in informing me. They did tell me that I would get back $50 per day for the shipment being late ($250) and that that would be processed once the order was done. I FINALLY got my boxes on June 9, when the Moving Help (who were amazing and gracious, given the circumstances) were able to deliver and unload for me. Now, on June 10, I went by the closest store (7043 Greenv

Heather B.
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Le client n'a pas laissé de commentaire.

Brenda G.
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The staff who delivered/picked up was awesome! Very friendly, professional and overall impressed.

Maggie M.
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Delivery and pick up was great. Excellent service

Tony L.
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Le client n'a pas laissé de commentaire.

Emily C.
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Megan was amazing! She provided excellent customer service and perfect communication. We could not be happier with this service. Everyone should use U-boxes!! Thanks so much for all your great help!

Zac F.
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Le client n'a pas laissé de commentaire.

rose G.
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Follow-up as promised! Great service overall! So happy and thank you! A FIVE STAR COMPANY!

Kandi K.
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Le client n'a pas laissé de commentaire.

Nelson C.
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Pickup crew arrived on time and waited patiently while I finished getting ready for uBoxes to be picked up. Forklift operator was extremely gentle with the uBoxes and didn't jostle or jolt my stuff at all. They were very careful to load and secure the uBoxes onto the truck. I would happily use this crew every time - they were great!

Felix H.
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The Midwest City, Ok staff were excellent. Call in service needs improving as I had to call twice to arrange the shipment of my boxes.

Gary E.
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Put a sign the building it's very hard to find

alex C.
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Le client n'a pas laissé de commentaire.

Derek R.
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Le client n'a pas laissé de commentaire.

TINA R.
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Uhaul services and all the employees that I spoke to were extremely helpful and nice! They made this transition seem seamless.... Would highly recommend Uhaul to anyone having to do a major move!

jill A.
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Le client n'a pas laissé de commentaire.

Nancy S.
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Excellent experience

marc B.
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Know that customers sometimes pay with cash!

Mac Y.
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Le client n'a pas laissé de commentaire.

Heather C.
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Le client n'a pas laissé de commentaire.

Katrina M.
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more information and instructions regarding access to this facility. Truck was very slow and sluggish.

Charles W.
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Le client n'a pas laissé de commentaire.

gail R.
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Nothing. Plenty of communication; U-Box holds more than you would think; furniture pads were a bonus; good, friendly staff; good price; would use again.

THOMAS M.
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Excellent if anything too many furniture pads for one container.

david A.
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Had a awesome experience at Prescott Valley UHaul.

Robin L.
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Excellent service moved from CA to TN

Jim L.
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Le client n'a pas laissé de commentaire.

Margaret H.
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Through my whole experience with U-Haul over these past few weeks, I am completely satisfied. ALL of the employees I had spoken with through that time, had always been patient and courteous. I will definitely refer to family and friends this is the way to go when moving. I have no comments for improvement. You guys are great!

Kirk W.
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Awesome service - would use it again.

Barbara S.
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Le client n'a pas laissé de commentaire.

robert S.
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would deff use again.

nancy C.
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I was very happy with how my items arrived, the time etc. The only improvement I can think of is a small ramp. On one end my movers had one and it helped immensely. I would have been happy to put down a large deposit for one. I think it should be an option.

Emmanuel O.
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Very nice crew

denise W.
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Le client n'a pas laissé de commentaire.

kari H.
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everything was great, until I was somehow enrolled in a monthly fee. I had everything delivered in the middle of February and in march i was charged for a month storage fee of $98.15. No one can tell me who this happened when the account shows everything was paid and returned.

RICHARD S.
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Le client n'a pas laissé de commentaire.

kari H.
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great experience, would recommend U-haul pods to friends.

Denise C.
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Maybe we should have the option of paying for less moving pads. I also didn't realize I paid for them. I thought I had to turn them back in.

Alexandra L.
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You gave soooo many furniture pads! Perhaps cut the number of furniture pads down in half, and include a dolly instead for ubox rentals. Otherwise almost everything else was great. I was upset with the communication, I had to call to schedule a time for delivery for both drop off and pick up. Where the drop off was, there was an HOA and no part of Uhaul told me that there were regulations for drop off if there is an HOA - that should've been stated before. Otherwise I am recommending u boxes to everyone!

Eric T.
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Very good experience

David M.
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Le client n'a pas laissé de commentaire.

Ron M.
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This was a wonderful experience, both staffs at pick up (Laguna Niguel, CA) and delivery (Reno, NV) were extremely courteous & professional. Will highly recommend this service and will definitely use again if the need arises. Kudos to you all & thank you!

Brian M.
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Nothing. You nailed it.

Patricia P.
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I received conflicting information from different employees. Very confusing. I also was told the storage units would be delivered between 6 pm and 9 pm. The driver was surprised because she said she works until 5 pm. The storage arrived at 1pm.

Nancy L.
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11/10 would recommend this service to others. Everyone I spoke with and who helped me and my family along the way were so nice and helpful and we're able to answer every single question I had. Amazing service, thank you guys so much!

Nan P.
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I hate moving. But my U-Box experience was the best ever. The drivers contacted me on the delivery and pick up days and were considerate and polite. I was/am tickled that UHaul has kick-ass female drivers who delivery the U-Boxes. I am impressed. My move was easier with the UBox and I highly recommend.

Candice J.
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Le client n'a pas laissé de commentaire.

Kailie B.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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