We rented a Uhaul truck from this location and was charged $28 for fuel cost plus additional $30 for fuel service fee. However, we did fill up the gas to the level we received it when we returned the truck on 7/10/22. We made multiple attempts to contact the GM named Gabriel but this guy just toys with us and keeps on telling us, he will refund us back our money. It's been over a month and we have only received the $28 but not the $30 dollars. We have contacted him multiple times about the $30 and he continues to ignore our request for our money.Connie B.
Customer Reviews for U-Haul Moving & Storage of Anaheim Hills
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Anaheim, CA 92806
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Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Keep up the good work!Charles N.
All greatSERENA G.
Le client n'a pas laissé de commentaire.Carol B.
Answer the phone. Every time I call in I'm on hold over an hour. When I try to arrange a call back, the only time available was 48 hours later at 6pm on a Friday night. Ridiculously bad phone service.Nancy F.
So far the experience has been great. Monique was friendly and very helpful.Steven M.
I had to pay an additional $800 for another company that was suggested by U-haul, to drop off empty container to me in Cali, then later pick-up the full container to deliver to U-haul. Container was delivered to me in Maryland by another U-haul suggested company. U-haul had difficulty following my box and didn't know when it left California nor expected to arrive in Maryland. I did the same last yr but things ran more smoothly no partner companies. This year the staff didn't know what they were doing, long wait times & many transferred calls to get my questions answered. I'm a long time U-haul customer but this is the last straw. Bye U-haulRosemary P.
I was overcharged by $300+, ignored by managers and had to let BBB sort out this issue. I have warned every friend and family member to never use Uhaul and will continue to warn anyone that tells me they are planning a move. Worst experience I have ever had. To improve for future maybe actually stick to the quote given instead of scamming people out of money once you have their items. The entire location is trash and should be shut down.Shanon D.
Location was hard to find using a GPS. When advising the address, Uhaul needs to advise the Uhaul location is in the parking lot opposite of Sierra Madre Circle.Vincent C.
So many double phone calls/emails. No other complaints. A good experienceBrooke M.
Le client n'a pas laissé de commentaire.Jeffrey A.
Le client n'a pas laissé de commentaire.Angela C.
Excellent service!Brenda M.
Nothing. You all were wonderful! Will definitely use it again. Especially over the more expensive competitors.Diego V.
I was charged for 4 gallons of gas. I personally added, and paid for, 4,5+ gallons of gas before returning truck. How could the truck have used over 8,5 gallons of gas in just 39 miles? The fuel indicator shown, in my receipt, is understated as I returned it with nearly 1/4 tank left (almost identical to how it was when I got the truck).Tony G.
This is the third load and uhaul has been great in assisting me. The women you have working are great California girls were wonderful and Arizona. Very happy with the service and notificationsSuzanne B.
Continue the Great Service!Greg B.
Le client n'a pas laissé de commentaire.Brian W.
Le client n'a pas laissé de commentaire.Rosemary D.
Poor survey. The pickup experience was ok, except that the office staff had trouble with the system and were really hard to find. The issue was with the delivery service where the female supervisor disappeared for half an hour, balked at printing a receipt and was generally uninterested in any form of customer service.CRAIG B.
Great service! Good communication!Omar B.
Beyond impressed! Quick,kind,professionalism with every move! From my first phone call to set up Ubox,through prior to dropping off and picking up Ubox to and from my home, being contacted first. From west coast to east coast everything "with lots of glass" in mint condition as I left it. Also the time frame I was given for delivery to destination was kept. Reasonably priced, so worth it! Hands down the group of women who handled my haul were skilled, hard working, knowledgeable and pleasant professionals. Kudos to them all ! Also I was impressed with the space of the Ubox and what you can actually fill it with if organized properly." I used alot of same sized boxes stacked high "maryann A.
Le client n'a pas laissé de commentaire.Kassandra T.
Great all around! Everyone was helpful, the service was awesome. Everything was made beyond easy!BRANDON K.
Le client n'a pas laissé de commentaire.Lee F.
Le client n'a pas laissé de commentaire.olga G.
Great and easy experience! Would use again!Kim H.
Le client n'a pas laissé de commentaire.Sheila C.
Great service and communicationWkeith T.
My overall experience with Ubox was average. The people at the st Augustine location were great but I think are dealing with things that out outside of their control. They are short on inventory (they didn't have a dolly) and have computer issues (I was charged and has a refund of a month rent after my Ubox was already delivered and returned). Angel and Justin are great and are as helpful as they can be, but the process with the booking, shipping and self delivery was not the best. Which I think goes back to the corporate side of Uhal.ashley P.
The service was great from Calif to Arizona The all women crew were great, they called before arrival and were very helpful. I was very pleased with the service and had no stress in this move ThanksSuzanne B.
Le client n'a pas laissé de commentaire.Chance J.
Le client n'a pas laissé de commentaire.ALECS H.
Seriously just use them. Super easy to fill up. You lock the units yourself. So you know what is in what. Very professional. Went from CA to TX. All boxes made it and no problems.Michelle W.
everything went well except check out, my contact is for $111 and some change, i was charged $142 and change, didn't want to argue in person so Im writing this and will call someone on it in the morning or you may call me 626-513-3662CHRISTOPHER A.
Need more training, reps didn't know how to do a simple box return. Stop advertising that you will take boxes back without mentioning terms. Bought boxes online and said couldn't take back because didn't buy there. Gave him my order numbers at least 8-9 times, kept calling on call manager at home fir support, wouldn't pick up after first call leaving staff stranded. Was there for over an hour for a simple return, never got a refund. Returned 48 furniture pads, made us carry them all in, guy came out and carried in last 5. Horrible, horrible customer service.davina A.
Everyone that I spoke to and met through the whole process of moving - they were wonderful! On time, pleasant, careful, concerned that I was happy and that my belongings were going to be safe. I am telling everyone I know that is moving that U Haul is the way to go.Georgia F.
Le client n'a pas laissé de commentaire.HAN L.
CANNOT rate this location as our services initiated in McKinney, TX. The fact that this location was incorrectly provided supports our experience with U-HAUL to date. Will be VERY PLEASED to rate our experience when the proper location is provided.STEVEN T.
Le client n'a pas laissé de commentaire.PETERA D.
Your customer service does not communicate well. They do not listen, they totally messed up our home move and we feel the $3000 should come back to our pockets for a 60 mile move. Nothing went right. I have 3 complaints in. The only good people that were there were basically 2 managers, Allen and Heather and the 2 truck drivers otherwise everybody else can't get their crap together. I will not recommend this to anybody else. In fact if anybody asked you'll get a negative response from me. 60 mile move took over 2 weeks to get our stuff. We were told that in the state when we 1st signed up signed up her face-to-face that the delivery would be like 135 So we were OK with that but then we call customer service to have these picked up and delivered 60 miles away and we're told it's going to be $3000. That's $3000. More than we should have paid. I personally feel you owe us $3000 so my comments for your company will not be good. And since I'm a senior citizen and so's my husband trust me trust me will it everybody we know here about this gouge and Your company Kind of coerced us into having to pay that because you already had our boxes with our stuff in your storage. We had no idea that it was gonna cost thousands more. By the way $3000 more for 10 miles "really". Oh and then not arriving on time. And your customer service had no knowledge of where they where they were due to the shipper having them. We are senior citizens, you had all our possessions in your storage and then you tell us that it's gonna cost us thousands more till deliver to our home 60 miles away, That's EXTORTION. We were stuck between a rock and a heart spot because you already had everything. We're angry and honestly if it wasn't because we paid you $3000 more, we take you to court. But again we're senior citizens on an fixed income. You guys took us to the cleaners.Delbert F.
The process to coordinate a full service move using move.com was a bit problematic since I was quoted one price for two uboxes but charged $100 extra since the location didn't provide a trailer which accomodated two uboxes. I suspect the movers may not be honest and maybe their vehicle didn't work with a two box trailer though so I am not reducing uhaul's rating. I just wished it was more seamless.Lea E.
Le client n'a pas laissé de commentaire.Monica P.
Le client n'a pas laissé de commentaire.Justin E.
Le client n'a pas laissé de commentaire.Somnath B.
Nice job keep it up. ThanksMohammad A.
Le client n'a pas laissé de commentaire.Greg S.
Le client n'a pas laissé de commentaire.Ken K.
There was full communication and I never had any worry about my Ubox. I would highly recommend!SALVADOR P.
Le client n'a pas laissé de commentaire.Moina K.
Overall, we were very satisfied. The one thing you can improve is more transparency on what the process will be and how we can tell if it is n-track. It was very time-consuming to get hold of UHaul.steve R.
Le client n'a pas laissé de commentaire.Eva B.
Le client n'a pas laissé de commentaire.ARASH Z.
Le client n'a pas laissé de commentaire.SEDIGHE N.
Using the uhaul storage pods ended up to be one of the worst moving decisions I have made and I will never do that again. When I initially called to set up the uhaul pods, the staff said, â€œit's super simple,â€ they would be delivered, I could pack them up, they would be stored and then WHENEVER I wanted, they would be dropped off at the requested location. The initial steps occurred with the hiccup that uhaul decided to change the location of the pod pick up/storage location, which was farther from both the place I was moving from and to. This issue was dealt with, not by uhaul being accommodating and helpful, but because I had hired some wonderful very accommodating movers (independent from uhaul) so they solved any initial issues with getting the pods delivered, packing them up and returning them to the storage. I stored the pods for a few weeks. When I called to request them to be delivered at the new location (30 miles from the uhaul storage) by the next week, I was told there were no delivery trucks from uhaul available to drop off the pods for at least a month! And even that wasn't guaranteed. I would have to hire an independent moving company to pick them off and drop them off separately or do it myself. I was quoted $650 to have them picked up and dropped by a different co, which did not include unpacking. When asked if their were other options, the uhaul rep very reluctantly told me no. Moving is stressful as it is and uhaul added to the stress, additional costs I was required to pay to get my things back and created additional issues while being extremely limited in their abilities to rectify the problems their service created. Not to mention during this whole experience I was 28 weeks pregnant, working full time and in grad school full time so my bandwidth to deal with these issues was pretty non-existent. I felt like uhaul did NOT meet the expectations they set for this service. I will never use them again and will advise others to seriously consider all other options.alexisnada R.
latch on box was damaged, could not open. Regardless of how many times we tried to change the contact number it was never done. (At least 10 times)annmarie G.
Box wasn't able to be picked up during given window...believe it was due to UHaul and not the movers.Hillary L.
Le client n'a pas laissé de commentaire.James B.
The wood uBox structure is poorly built as they are breaking apart at the door and very difficult to close and open. I see there are newer containers that constructed with metal outside in my area - and those look much better constructed.Penny W.
From start to finish U-haul was professional, courteous, and communicated their intentions. I am very happy with the service and the customer relations they provided.Michael C.
Le client n'a pas laissé de commentaire.Linda W.
Le client n'a pas laissé de commentaire.Kaman C.
Had drop off at our new house on 6/25 and scheduled return on 6/27. Not only was my china hutch delivered with shattered glass but pickup didn't happen until 7/14. Nobody came to pick it up and then I was charged again due to their inability to pick it up. I got a refund via corporate. Even after that I called nearly every other day to get the uhaul picked up. Constantly getting told that "You'll get a call from our driver and it will be picked up today". The ubox ended up being stuck in our driveway for 2,5 weeks!! Stopping furniture delivery and multiple other aspects of our move in. This was the worst customer service I have ever experienced being given the constant run around. Don't give pick-up dates if they aren't true and deliver broken furniture that I'm still waiting on the insurance quote on. All the negative impacts on the move were via the jacksonville/ north little rock location, not the California location.Kaylynne R.
Le client n'a pas laissé de commentaire.Denalle W.
Le client n'a pas laissé de commentaire.Kathryn H.
Le client n'a pas laissé de commentaire.Matthew K.
Mr. Michael the manager was very nice and professional, And was very knowable too.HAMID S.
Less wait time on the phone. Every time I called I could plan on a 30 minute wait time.marla V.
Anaheim Uhaul service was excellent. It was when I arrived in TN that many things went wrong and service was poor with Uhaul in TN.jessica R.
Excellent experience!! California to North Carolina not one issue everything arrived safely and on time. Communication from UHaul was above board I always knew what was happening and where my belongings were. Highly recommend UHaul for your moving needs!!!Peggy K.
Everything went well & according to plan!!Gail F.
Le client n'a pas laissé de commentaire.Andrew W.
This is the Second time using U-Haul Containers in three months for my Family's cross country move. I'm happy to say I'd recommend U-Haul for anyone who wants to be sure their belongings arrive safely and on time!!!!REBECCA T.
What the service center says is completely different than each site!! It's basically a nightmare!melissa F.
Actually I had too many pads lol so before they were shipped I provided half the pads back to u haul store where we orders boxes from. Definitely use you again and be a huge testimonial for you. All women provided the service and they were terrific!! SeamlessScott N.
Would use U haul any day again. The staff are amazing! thank youJacob R.
I called to ship my u-box on 4/9. By 4/20 I had not received any communication on the status of my box in regards to the shipping process. I sat on the phone for 4 hours on 4/20 to find out that my u-box was missing. No one reached out to try and contact me to let me know, find a solution etc. If I never called on 4/20 would they have ever contacted me about my box? I'll never know. My box shipped 2 weeks after my first contact with the company which pushed the guaranteed delivery date out 2 more weeks. Luckily, the box arrived 2 days after the first guaranteed delivery date, so I didn't have to wait a full month to receive my items. When your box arrives you have to wait 24 hours to retrieve it. No one told me this either, so I had facilitated a truck to pick up my box & then I couldn't get it. The entire process was stressful and inconvenient and communication was terrible.Audrey R.
I want to specifically call out the employee by the name of Monique. She went above and beyond the call of duty to help me with this reservation. She not only took all the time I needed to resolve my issues and complete my reservations, but she gave me her personal cell phone in case I needed to reach her. This was because it can be awhile on hold to reach someone. This employee needs to be commended for her superior service. She gives U-Haul a very good name. Please ensure that her supervisor recognizes her for the work she did. Also, when I visited the Anaheim location to get into my boxes, everyone was very friendly and accommodating. When I just called your main number, I reached a gentleman by the name of Rod and he also provided superior service. He should also be commended for good service. Meagan is the woman who initially delivered the boxes to my home that I sold and then picked them up. She was terrific!! Please ensure that management recognizes these employees for their supervisor service. Merci.Laurel K.
Le client n'a pas laissé de commentaire.KURT M.
have better service at finale location. He was rude belittling and verbally threateningPattie G.
Our only problem was calling the office for information.. On hold forever. We finally just drove to the location to speak with someone.PEGGY S.
Just one word I was impressed with you guys!!berguge C.
Overall, I did like the service and would recommend it to anyone. But, my personal experience was not all that good. My container got lost and I was led along for over a week before it was found and finally delivered 13 days late. I also had damaged furniture due to the handling of the box, it clearly got twisted, tipped to the side, or somehow mishandled to cause the damage.Marshall S.
The process was very easy. Everything arrived safely and staff was all friendly. My box arrived early to its destination. I would recommend. The only hiccup was with origin pick up. I had to delay the pickup time for an hour and was given a 10:30 AM time. Totally fine and was thinking 11-11:30 would be ideal since I had to reschedule. The truck came at 12:30 for pickup without a call on being delayed. I had a few errands to run so if I knew it was going to be delayed by over an hour I would have gotten those things done.Rebecca K.
Le client n'a pas laissé de commentaire.Bob B.
Le client n'a pas laissé de commentaire.John P.
No commentDonald J.
Le client n'a pas laissé de commentaire.Kaylee B.
Le client n'a pas laissé de commentaire.BRETT W.
You need more employees in your call centers. We have spent hours and hours waiting on hold during this whole process. The people we saw in person and in the stores are all wonderful but the phone system needs major work.Kelly K.
Le client n'a pas laissé de commentaire.Andrew W.
Suck a bad and unknown location. Dont have key drop. Had to drive back to give them a key next day.GUNDUZ S.
Le client n'a pas laissé de commentaire.HIENDRICK F.
Le client n'a pas laissé de commentaire.Shannon H.
Le client n'a pas laissé de commentaire.Marlene D.
Le client n'a pas laissé de commentaire.Carol B.
I could not have imagined that even during the Pandemic my first time experience with U-Haul would have gone so smoothly. My reservation was for a cross country move. U-haul voicemails and emails were a unexpected pleasure. I was alerted to pickup and final destination with updated information and even promptly refunded for several days of delivery delays. I highly recommend U-Haul Container's stress free pickup and delivery services!REBECCA T.
Did not go to locationJEFF M.
I was really impressed with my experience. Everyone was so helpful and made sure that our things got to where they needed to go. The only inconvenience was the dimensions of the pods internally was ever so slightly smaller than what was listed online, and this meant our couch didn't fit so we had to leave it. We hated the couch anyway, but I could see other people getting really frustrated in that situation. You might want to update the specs online to be a half inch smaller or so to account for the wood warping.Hillary A.
Teresa was very nice, very helpful! Made the experience much better and less stressful. Thank you so much!Jonathan G.
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