Customer Reviews for U-Haul Moving & Storage of Annapolis

474 évaluations

2115 West St   Annapolis, MD 21401

(443) 569-3469

Heures

  • Lun - dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(443) 569-3469

2115 West St
Annapolis, MD 21401

Services dans cet établissement :

Heures

  • Lun - dim : 9h am à 5h pm
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Le client n'a pas laissé de commentaire.

Wiliam C. 
Évaluation :
4

Staff were very helpful & friendly.

Walter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCUS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN G. 
Évaluation :
5

Got in and out quickly. Very good experience overall.

JOHN Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Customer Service Rep, Jade, was so very helpful and friendly. She actually asked us about our experience with the truck when we returned it. We rented it for a food pantry to donate food for hungry families; she went out of her way to make sure we had everything we needed for a successful day. Mrs. Nelsa Brown Annapolis, Md.

NELSA B. 
Évaluation :
4

When we got there to attach the car pull trailer to the 15' truck, the brake light and turn signals did not work. We wasted an hour trying to narrow down the problem. We determined it was a fuse, but there were no mechanics on hand. The girl who was helping us was great though she tried everything she could to get us going.

TRYSTON B. 
Évaluation :
5

Everything went very smooth!

KEVIN S. 
Évaluation :
5

I was re-directed to Annapolis after the hauler I originally reserved was put out of service. The people at the store were courteous and had me on my way in a few minutes. I would use them again.

Glenn L. 
Évaluation :
4

The cargo van smelled of gas. The staff had to have know this because the windows were cracked open to air out the inside of the passenger area. Also, there was an “error” when I tried to upload my drivers license prior to rental. Nothing uploaded for me to send my license.

RICHARD L. 
Évaluation :
5

Your staff person was super helpful in showing me how to connect the trailer to my jeep.

CLAYTON R. 
Évaluation :
5

Fast, easy, great service!

Caileen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dug T. 
Évaluation :
5

Staff were pleasant and helpful.

David P. 
Évaluation :
5

Nothing - nice clean location with several agents available and moving equipment (boxes etc.) laid out for easy selection.

WILLIAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin V. 
Évaluation :
5

Excellent service à la clientèle.

Nicholas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHURCLAYTON S. 
Évaluation :
5

Friendly, prompt service. Great experience.

STEVEN M. 
Évaluation :
5

Easy access pick up and return ! Love it! Thank you

JAMES O. 
Évaluation :
5

Staff was awesome!

JOHNPHILIP I. 
Évaluation :
5

Staff was awesome!

JOHNPHILIP I. 
Évaluation :
5

Availability seems to be very limited for some trailers - in this case the 5x8. Please consider increasing your inventory.

Elizabeth D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart K. 
Évaluation :
5

I used the 24/7 drop off, and it was easy. Once I arrived at the location, on-line I had to answer some questions, take some pictures, and drop off the key. Nice that I could do it on my schedule, not theirs.

HAROLD B. 
Évaluation :
2

Provide a receipt. I was promised a receipt when I dropped off (had to go in because no one came out, contrary to what the sign said). Never received. I went to this location because it was closer. Wish I had stayed with the Edgewater location I used before. Much better service.

Mark B. 
Évaluation :
2

drop off with mobile phone did not work, complicated and not worth the time. Much simpler for customer to send email with pictures than to open special website, enable browser, blah blah blah. Company knows late weekend returns can be routinely expected and location business hours should reflect that, but do not. .

Walter V. 
Évaluation :
4

Customer Service reps were excellent. However, during my trip, the hydraulic brake cover for the trailer came off and leaked brake fluid out of the reservoir, all over my car, and I lost brakes on the trailer for the rest of the trip. I was on hold "forever" calling u-haul to inform them of the incident. but, I made it safely to and from my destination with no hard done.

DONALD W. 
Évaluation :
5

Great service, in & out efficiently and very helpful answering all questions.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARDO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEANNE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Terrific team!

Robert M. 
Évaluation :
5

Amazing staff, very helpful, clean. Just perfect 5/5

TIFFANI W. 
Évaluation :
4

UHaul roadside assistance was useless

Robert S. 
Évaluation :
5

Stock more furniture dollies

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
3

Whenever we had a question or problem there was never anyone in the office to help us. We went to the location several days in a row and no one was ever there. We had to get help from the switchboard/operators.

ANTIONETTE M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
3

Really difficult to return the vehicle after hours! All those photos and questions, etc. The app kept malfunctioning on my phone and I had to start over many times.

JONATHANWILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAKE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENAN H. 
Évaluation :
5

Good experience. Trailer I had reserved had a flat after I inspected. There was another available and they swapped it with no trouble. Very easy process. Thank you.

Matthew B. 
Évaluation :
5

nothing, all good!

John L. 
Évaluation :
5

Everything went very well !

THOMAS F. 
Évaluation :
3

The unit we currently are renting there was/is quite dirty. Dirt and paper was on floor as well as dust and brown/wet concrete in tract to left wall. I didn't have a broom Tokugawa at

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHELE D. 
Évaluation :
5

The staff was incredibly helpful, polite, and friendly. Exactly what one would hope for in a customer service staff.

Lynne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy T. 
Évaluation :
5

Quick and efficient checkout and return.

ELLEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Everything was fantastic. Kevin Parker was a huge help, the easiest rental I have ever done. Merci.

JOHN G. 
Évaluation :
5

The customer service person was extremely efficient and very helpful.

Allen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEDRA L. 
Évaluation :
5

Wonderful!

Lauren K. 
Évaluation :
5

professional and effecient! Easy to use

CLYDE C. 
Évaluation :
5

quick and easy, great staff, trailer price was also very fair.

Timothy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Amazing help

Karen P. 
Évaluation :
1

Since your company has taken over I have had one problem after another.

Phyllis T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy C. 
Évaluation :
5

The service was fantastic. In and out quick. Great location with tons of parking too.

Thomas A. 
Évaluation :
4

Getting in and out of that parking lot with equipment is hell.

Phillip Y. 
Évaluation :
5

The last truck that I rented had very high miles, engine light kept turning on and the cap was missing. Thrice was also heavily dented. The last trailer I rented was extremely old and I barely could get the rooftop door to open and close, Please upgrade your old equipment or I will have to start using Hurts or Budget Trucks.

Allen T. 
Évaluation :
5

Everything was simple. In and out in a few minutes and was able to drop the truck with the after hours services.

Saray R. 
Évaluation :
5

Kevin in the Annapolis location was very friendly and helpful. Great customer service skills!

April T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arthur S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
5

No improvement needed.

Mark D. 
Évaluation :
3

The truck was returned after hours on the day of the rental (due back 2 days later), but they didn't know it was back until they called me 2 days after I returned the truck. I dropped the key in the after-hours box as instructed. Also, the trailer *was* returned during hours, but I didn't receive the receipt until days later.

Tom R. 
Évaluation :
4

Young man who assisted me at the Annapolis location did a superb job. Man at Rocky Top Storage upon return also awesome.

MARIO B. 
Évaluation :
3

My vehicle was switched at the last minute so I did not receive the appropriate info about the miles on the vehicle. I was told it was good to go and just to bring it back with half a tank. I have rented before and did the same route and it was only 75 miles that I drove but I was charged for 115 miles. No way I drove an extra 40 miles.

James R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jane M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F.  |  Premières impressions 
Évaluation :
5

Customer service- the lady that assisted me when I went to pickup the truck was not friendly at all. She was very nonchalant and not welcoming. The 2 men that I interacted with when I dropped of the truck were both VERY VERY Pleasant, and they were welcoming.

Kourtney W. 
Évaluation :
3

Was charged for cleaning because the uhaul app would not allow me to add photos to prove it was clean. Added photos and only got an error message. The app is a pain and I will not be using Uhaul again because of these errors

Meredith L. 
Évaluation :
5

Great location

Martin H. 
Évaluation :
5

Your service and the employees' attitudes were terrific We also had reason to call customer service while on the road and U-Haul's response was quick, proper and attentive so that we could get back on the road (replaced a broken mirror when hit on the road). I cannot tell you how pleased and impressed I was with your company. 5 STAR!

ROBERT F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
3

Everything there was fine (people/place). However, I reserved a unit on my own and it was no longer available. I ended up having to spend MORE money each month because of this. You should be honest when people "RESERVE" ahead of time and let them know if they NEED that size storage unit, the should reserve a larger one because theirs will not be available when they arrive. This is somewhat false advertising. STICK TO YOUR WORD! If I reserve something, this is precisely what I expect when I get there. Not having to find something else!!! RESREVATIONS are made on purpose. Have it available if you want customers to return in the future. Otherwise, you're not doing yourself any good if you can't stick to your end of the agreement!!!

NANCY R.  |  Premières impressions 
Évaluation :
5

The truck was a little noisey. Not normal engine sounds though. Something else I could not put my finger on. It drove fine though. Thanks

Alexis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HEATHER T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean E. 
Évaluation :
5

Everything was great, the only problem was the truck I rented smelled really bad like cigarette smoke! In fact I even smelled like smoke after a few hours of driving around. Other than that it was a great experience and I will definitely use this location again. Merci!

Brian T. 
Évaluation :
5

Need better customer service , not all them but definitely the one I had

MICHAEL E. 
Évaluation :
4

Overall very easy experience. Long line to pick-up truck because there was some major issue with a customers reservation, but once that was cleared up, the line went smoothly. Turn in was great. No hassles...truck was fine, but certainly not cleaned in the back.

DavidJ- J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYRA C. 
Évaluation :
5

Keep up the good work.

SUZANNE V. 
Évaluation :
4

Our experience with Uhaul was horrible. We reserved a 20 foot truck three weeks in advance of our move, and on 10/30 (the day before our move) we received a call telling us the reservation had been dropped. All they could do for us was book a 15 foot truck. When we arrived to the location the morning of our move, they had no truck for us. We were basically tearing our hair out, and when I called Uhaul asking for a second 50 $refund because our reservation had been dropped TWICE, the woman I spoke to informed me that we lost our truck because we checked in late, which we did not. Thankfully, at the last second, David, a nice young man at the 2115 West St location was able to get us a 10 foot truck. Overall, I was astonished at this level of incompetency. The next time we move, we are going to try our absolute best to use another moving truck service.

Anna M. 
Évaluation :
5

Very professional and courteous.

donald T. 
Évaluation :
1

After having my reservation confirmed the day before pickup I was told upon arrival that they did not have the equipment I had reserved. It was until they were able to swap a truck with another customer for the trailer I reserved that I was able to proceed with the day's planned move. U-haul has to do something about taking reservations for equipment they cannot provide.They use as an out small print in the reservation confirmation "if available". BTW their confirmation is only to confirm they received your request, not that they will have the equipment you requested. I will ALWAYS use an alternative and tell my friends and colleagues to do the same. They are just not reliable!

Peter J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OCTAVIA F. 
Évaluation :
4

When I picked up the trailer I rented, I found one of the tail lights was out. The staff responded quickly, courteously and replaced the light so I could be on my way safely and legally. Really well done on the part of the two men who took care of my needs. They are to be commended. Well done!

THOMAS GERHARDT H. 
Évaluation :
5

Thank you for fantastic service!

Aisling C.  |  Premières impressions 
Évaluation :
1

My storage was bought (Extra Space). I had automatic payments setup. I was charged a late and lied fee when I didn't reply to the notice. But I travel for the government and was overseas when the notice came. It was terribly unfair to be charged these fees. I will not recommend u-haul to anyone.

CHRISTOPHER F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY D.  |  Expérience générale 
Évaluation :
1

it was just not easy

THOMAS F.  |  Premières impressions 
Évaluation :
4

Storage facilities can be hit or miss. The staff availability was low, but given everything with COVID that's understandable. The locker I rented had a lock that didn't prevent the unit from being opened, were it a long term rental I would have had them fit it with the proper lock. Great staff, not trying to get anyone in trouble :)

JONATHAN M.  |  Expérience générale 
Évaluation :
4

I had a good experience regarding my monthly storage balance and the gentleman was kind, helpful and Professional.

KATHLEEN T.  |  Premières impressions 
Évaluation :
5

I like customer service , facility hours .

MIRNA C.  |  Expérience générale 
Évaluation :
3

PLEASE READ COMMENTS ALREADY SUBMITTED. I DO NOT WISH TO REPEAT. NOTHING AGAINST GUYS ON THE RECEIVING END. BUT THE SALESPERSON ON PHONE NEEDS TO BE TRAINED IN HOW TO BE MORE SPECIFIC IN DESCRIPTIONS OF STORAGE UNIT ABOUT TO BE FILLED FROM LARGEST SIZED UHAUL TRAILER TO NOT MAKE IT SO AWKWARD, WE WOULD STILL BE UNLOADING THIS MORNING FROM YESTERDAY AT NOON IT SEEMS. WAS HORRIBLE FIT FOR MY NEEDS. THEY DID ACCOMMODATE ME TO THE BEST OF THEIR ABILITY, But would have preferred honesty or better description in the original sales talk on phone so i could have been prepared to go to another Uhaul storage if necessary. It will do for now. I have no choice.

Jane M.  |  Premières impressions 
Évaluation :
5

Excellent

RAYMOND C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE C.  |  Premières impressions 
Évaluation :
2

The company is so shoddy and badly organized that they don't even realize that I'm not a new customer. I've been at the storage facility for over a year. My first contact with them was when they spammed me trying to sell me insrance. My second contact was when they told me I had a late fee because they weren't getting the automatic payment that I set up ages ago. I'm disappointed that they've taken over the facility and will probably just move my stuff to a place that seems to have it together a little better.

DAVID C.  |  Premières impressions 
Évaluation :
5

El was a great help

FRANCO M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER B.  |  Expérience générale 
Évaluation :
5

David was very helpful and understanding. Made the experience very easy

Lillian W.  |  Premières impressions 
Non reviews have been submitted for this location.

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