Évaluations des clients U-Haul Moving & Storage of Annapolis

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Annapolis

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Benjamin J. le

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I received a call 2 days prior to my arrival in which the uHaul representative confirmed I would be dropping of ALL equipment at the Annapolis location. When I arrived and tried to drop the auto transport (so I could unload the moving truck), I was told they couldn’t accept it because that location was under construction. No mind the fact that there would 5 other auto transports sitting in the giant parking lot for this location, nor the fact that they would take truck, since putting these things in the parking lot would have zero impact on the interior construction job...

David L. le

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Nothing. Great customer service at this location from David

Christopher N. le

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Le client n'a pas laissé de commentaire.

Brian F. le

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Le client n'a pas laissé de commentaire.

Keith F. le

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Le client n'a pas laissé de commentaire.

Charles M. le

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Le client n'a pas laissé de commentaire.

Frank J. le

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Le client n'a pas laissé de commentaire.

Robin H. le

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Le client n'a pas laissé de commentaire.

Charles K. le

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Central location, friendly efficient staff and process.

Henry Clay B. le

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It was a night drop off so I didn't talk to anyone.

Sam A. le

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Had a furniture dolly with my order that the staff forgot to include.

Sara H. le

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I went into this location to setup my rental so it would be right. I asked to have my Uhaul returned at the Cincinnati airport, but the return location was not anywhere near the airport. I was almost late for my flight. Also, I asked about a lock for the back and was provided the recommendation of a Master Lock, which I used. It was damaged after the drive and I ended up having to call a locksmith to get the lock off of the truck. This was after 600 mile drive on a cold Sunday night. And it cost me $95 for the locksmith. Because the lock was recommended by a Uhaul employee I feel like Uhaul should refund me the cost of the locksmith.

Paul M. le

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Le client n'a pas laissé de commentaire.

Daniel M. le

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Made drop off easy and convenient

Rolf R. le

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Le client n'a pas laissé de commentaire.

Erica T. le

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Le client n'a pas laissé de commentaire.

John B. le

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Everything was good about the location & the trailer except that the bulb for the top left light (for brakes,turn signals, running lights) was out. It was still a very efficient operation.

Keith L. le

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Le client n'a pas laissé de commentaire.

Holly B. le

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Le client n'a pas laissé de commentaire.

William B. le

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Le client n'a pas laissé de commentaire.

Michelle L. le

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Le client n'a pas laissé de commentaire.

James B. le

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Customer service was perfect .

Mary A. le

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Our pickup was scheduled for 8am but the office didn’t open until 9am.

Robert H. le

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Le client n'a pas laissé de commentaire.

mark A. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Le client n'a pas laissé de commentaire.

Stephen M. le

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First, send the correct U Haul location via email, that was the most irritating hour of my life! Doesn't U Haul track peak rentals (end of month/ first of month), I reserved on line to streamline my rental, and when I finally got to the correct location, Erica, the only person on duty was swamped. She was pleasant and professional, but needed help, the people in line were grumbling. The trailer had a bunch of manila line tied to it, a little dirt in the bottom and some magnetic letters. The trailer performed as expected, overall not my typical U Haul experience.

Brian R. le

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The actual U-Haul Moving and Storage locations apparently are great. Helpful staff, great equipment/location. The gas stations and other locations are hit and miss. Some great, some terrible. Recommend an actual U-Haul business location whenever possible.

Michael G. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

khareem B. le

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The mileage was incorrect both times, when I checked into this location. No blankets were initially available with my order as well

Mike M. le

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Trailer towed great

Travis W. le

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Le client n'a pas laissé de commentaire.

Charles C. le

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Longer service hours would be convenient.

Kyle B. le

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Le client n'a pas laissé de commentaire.

Carlos D. le

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Le client n'a pas laissé de commentaire.

Udai S. le

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Le client n'a pas laissé de commentaire.

michelle W. le

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Le client n'a pas laissé de commentaire.

Marc G. le

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Very nice staff and helpful

Kathryn S. le

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Nothing to do with the location, but the app is terrible! I planned to use it for pickup and it is so unused friendly! It asked me to find the vehicle then re verify all of my personal info, my ID number, have a back up contact, etc. all of which would be done prior to getting the truck! Funny thing is if I wouldn’t have walked indoors to get help I’m not sure how I would e received the keys since they were behind the counter! Staff were helpful and I’m glad the parking lot had enough space to maneuver.

David K. le

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Le client n'a pas laissé de commentaire.

Marian C. le

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Convenient location to Public Storage, friendly and helpful staff. I will be back!

Steven M. le

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Le client n'a pas laissé de commentaire.

Ray D. le

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The location and truck were very clean but the customer service rep was rude and unconcerned about my needs. I would not go back there due to her attitude.

Christopher G. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Le client n'a pas laissé de commentaire.

jaxon E. le

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The D-ring inside the trailer broke, which was securing property that was damaged as a result of the equipment failure.

donald P. le

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Staff polite and friendly. Vehicle ran well... No problem with vehicle. Thanks

John K. le

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Your system to check out the trailer was not functioning correctly. I clicked the link to upload my license and it failed to upload then when I and the representative tried multiple times to resend the link it was showing inactive. This resulted in a 15 minute wait of the representative manually doing stuff on their end to try and get your system to work properly... this did not appear to be their fault as much as Uhauls IT system

Darryl M. le

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The Pick Up and Return Process was smooth and easy. The young lady working (Kim) at this location was very pleasant and informative. Would definitely be using this location again.

Ernest J. le

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Le client n'a pas laissé de commentaire.

Christopher N. le

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in returning my rental this morning i asked for a plastic bag so i could put gasoline soaked shoes in ( topping off gas tank, excess spilled), without eye contact and in nasty voice she said, no, i could see plastic trash bags that would work fine..this was my second encounter her, the first time when i pick up the truck, she was short and edgy.. after letting her know my feelings she waved her fingers at me me and called me a racists, in turn i called her what she was a "bitch", and advised her should not be in customer a service job...will not use this location again..

Debbie F. le

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Everything went perfect. Erica was a big help.

Benjamin D. le

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Location is brand new and should not be open yet. No hard wire internet. My reservation was switched to U-Haul Truck Share 24/7, but this location was not set up for this service. The customer rep and to do the rental transaction on his phone. Drivers seat did not move. Headlight switch was broke. I had to pull over in the rain to get the headlights turned on.

Richard M. le

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The young gentlemen that I dealt with at the new location on West Street in Annapolis was PHENOMINAL. He was very polite, courteous, thorough and responsive. Did a great job getting us on the road and checked in on return. Excellent Service! He deserves a lot of praise as the only employee working in that new store with a lot of traffic. Cudo's to a Great Employee. Rich McNulty CEO, Critical Peake Services

Chris J. le

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App didn't register rental so that was frustrating when we tried to return rental early since this location is not open on Sundays

Cindy G. le

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The pick up was not made clear. We were told the location/ would be open. We made two reservations both times they were made incorrectly by the U-Haul representative. It took two hours to walk through the process to pick up the truck. I would never recommend for anybody to do it remotely. The price point is great-Isaac made the return easy. I had called prior to getting in touch with Isaac upon return the vehicle and that experience was not good. The person was hospitable but did not give me good information.

Peter G. le

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Staff person was extremely helpful and courteous. I would definitely recommend this location.

John S. le

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Le client n'a pas laissé de commentaire.

Charles H. le

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Le client n'a pas laissé de commentaire.

Edward S. le

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Le client n'a pas laissé de commentaire.

Johnson W. le

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Le client n'a pas laissé de commentaire.

Joanne A. le

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Le client n'a pas laissé de commentaire.

paul D. le

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Le client n'a pas laissé de commentaire.

David C. le

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Better maintenance on suspension of vehicles, truck didn't handle well. It was clean, so there was no issue with cleanliness.

Arianne T. le

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Le client n'a pas laissé de commentaire.

Kate S. le

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Excellent service and product.

Shelly W. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

john C. le

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Le client n'a pas laissé de commentaire.

Henry R. le

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Le client n'a pas laissé de commentaire.

Thomas K. le

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Le client n'a pas laissé de commentaire.

Pedro Q. le

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Good customer service.

Robert C. le

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Le client n'a pas laissé de commentaire.

Stephen W. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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The young lady who waited me was pleasant.

Brenda S. le

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Tasha in your Annapolis location was wonderful!

GARY C. le

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Le client n'a pas laissé de commentaire.

BRIAN G. le

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Le client n'a pas laissé de commentaire.

mary P. le

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Understand this is a new location for U-haul, but there were cleaning buckets at the door which was hard to go in and out of. Also,U-haul gave me a paper that showed how much gas to put in once the truck was used. I waited in a gas line and put in the recommended 10 gallons. When I went back to U-haul they were going to charge a $30 fee plus almost $5 per gallon for the extra they said needed to be put in. First of all, it is not a good situation to take a truck with 1/4 gallons of fuel. It seems like a scam since they aren't going to add any more fuel anyway. You get the amount of gas in the truck when checked out.

JAY D. le

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Counter lady arrived 20 minutes late instead of the stated 9:00 am opening. We had hired moving helpers and they ended up waiting for me to arrive with the UHaul truck because of the delay caused by the late check-in and the multiple customers in line backed up waiting on this young lady to show up to work. .

Mario C. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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Everything was good. The store manager was very helpful.

Heather M. le

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Le client n'a pas laissé de commentaire.

Young han P. le

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Le client n'a pas laissé de commentaire.

Heather T. le

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Le client n'a pas laissé de commentaire.

Gary H. le

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Le client n'a pas laissé de commentaire.

Diane L. le

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Le client n'a pas laissé de commentaire.

tom H. le

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Le client n'a pas laissé de commentaire.

jeff M. le

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Le client n'a pas laissé de commentaire.

bill V. le

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Le client n'a pas laissé de commentaire.

Kyle B. le

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Le client n'a pas laissé de commentaire.

Reggie L. le

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Le client n'a pas laissé de commentaire.

James B. le

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New location, very friendly and easy to work with. My reservation was there waiting for me and quick turn around when returned. Will definitely be using this location again when the need arises.

David A. le

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Lots of room to drop off truck. Easy to get large truck in.

Cathleen F. le

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The woman at the counter was too busy. They need more help there

walter D. le

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Le client n'a pas laissé de commentaire.

Ryan F. le

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Le client n'a pas laissé de commentaire.

Julie M. le

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Le client n'a pas laissé de commentaire.

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