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JOHN C.Customer Reviews for U-Haul Moving & Storage of Annapolis
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They gave great advice!
DAN A.Quick drop of and super easy. The guy that helped was very nice. Excellent facility.
AUDRA E.Great staff, very friendly and helpful. In and out very easily
ROBERT H.Your representatives were professional, courteous, and upbeat - do what you need to do to keep them!!
DENNISANDREW Y.Awesome customer service and equipment. I recommend this site.
JOHNNY W. | Expérience généraleThe trailer wasn't shown as returned until I called the main customer service line twice. Guys working at location said they would do it if I left it parked by trailer area, but never did. Next day I had to call customer service. Probably they were too high to work at the location.
Ronald L.Very professional!
MARGARET E.Very friendly staff
MICHELLE S.Bring in a good pest control company and often! Continue the current level of quality customer service and professionalism.
PATRICK P.Customer service was excellent. Truck saw a little beat up, dented, but operated properly.
CHARLES G.They have very nice and helpful employees that work there! Keep it up and stay safe :)
PATRICK P. | Premières impressionsSales Associate was ERY professional and helpful. The previous experience at this location was poor (a week priir), however this experience was great!!
MARK H.Everything was Great!!
CURTIS G.We were told by UHAUL "dispatcher" that pick up at Tempe would allow us exftra miles w/o any extra cost. Also expected UHAUL to accept a 1 day delay in return due to inclement weather which caused UHAUL helpers to not arrive until the day after we were to return the truck. The auto transport was returned several days early bu no accommodation for that.
Cynthia B.I indicated I wanted to drop off in Ft. Pierce instead of Melbourne so the rep high-lighted a phone # to call when I wanted to drop off. I went to the Uhaul Center in Ft. Pierce, called the # and then was told that the place had too many trailers and that I could not drop off there. I was directed to a car lot instead. See drop-off comment,
FRANK C.Thank you for an excellent experience.
ORLANDO P.The staff was beyond friendly and more than willing to answer any of my questions to make sure I got the vehicle and equipment I need for my move. Thank you so much!
NATHAN S.One of the best customer experiences ever. From the signups to the return, the personnel were most helpful, courteous, and knowledgeable.
DOUGLAS C.Pick up was great. Dropping off and using the app sucked , wouldn't let log in or take pictures . Took almost 20 mins to get it all returned
BRIAN B.Tasha at check in - very good. Rob - helped me set up the trailer. Provided some very good instruction on how to manuever. Very professional.
PAUL S.Great customer service!
PEYTON M.Both the storage unit representative and the vehicle rental representative were professional and very friendly.
JOHNNY W. | Premières impressionsVery expensive for one way tow
Terri W.Team was great, nothing to improve
ROMEO S.I was so happy with my experience and the vehicle, that I just had to tell you. The GMC cargo van I was issued was practically new, with only 25000 miles on it and it was comfortable and handled great, the only thing I would have like to have, was a touch screen radio with navigation, as it is such a necessary accessory. Also, I was unaware that the van had a backup camera with a screen in the rear-view mirror, so perhaps going forwards you could have the agent advise the client of this feature and the screen location. I really loved it, Thanks!
STEPHEN S.Pick up time took them extra 20 min. to even talk to me before I could get the truck which I reserved and paid for the night before. Came back an hour early and nobody there to check in so was told to just drop and would get receipt. Got it by text and couldn't print it. 2 days later I finally got in email. Very inconvenient!
CLYDE C.Let people know the intire process for 24/7 service. You need the email on your smart phone for the verication code. Not the home e mail.
john L.Good team over there.
JAMES E.The storage facility worked well for us. The only negative was the evidence of mice in the units.
Sandra L. | Expérience généraleThe transaction was handled in a very professional and courteous manner by the staff. Would gladly recommend this Uhaul center to anyone that would need a moving truck or storage unit.
james s. | Premières impressionsI received a text that my requested pickup location was changed (Pasadena). I called the Annapolis location which I scheduled pickup and Sully was very helpful and assisted me and ensured me that my van rental would be corrected. MANY MANY Thanks!
THOMAS B.Trailer was tough to pull. It might need service.
SETH H.Install hitch correctly and do better customer service
SERGIOEDUARDO C.Staff were all very helpful!
JOHN E.Rob was great. Keep it up.
Robert D.The store manger was great to work with in resolving my issues. The guy that was there when I picked up the trailer, leaves a lot to be desired. The store reeked of pot when I came in and he was obviously impaired. The trailer I picked up was in terrible shape. One of the wheels FELL OFF 370 miles from home.
RICHARD J.The personnel and facility at 2115 West St Annapolis are/is just fine. The problem with the rental (and with this survey) is that I reserved a 15' truck 4 days in advance, and then 1 1/2 HOURS prior to the agreed-upon reservation time I received a phone call telling me that the truck was not going to be available. The location personnel blamed the failure on "Traffic" which was said to be the scheduling people/software at a remote location. The location personnel did offer a $50 credit for the failure, and I made do with a smaller truck.
Gary P.Great location but have to do a U Turn to access the parking lot when coming from the south. Not much you can do about that.
Charles J.No confirmation of return until the next day (and at request).
Gus N.One of the best locations to rent equipment from.
Michael H.The trucks need to have a step mounted below the cab doors to make it more accessible to older and handicapped people because they might not be able to load the truck but can still drive them or have a passenger that needs to get in the truck otherwise the equipment is great .
STEVE F.I could not fins a way to reserve an appliance dolly on line. Very frustrating
Robert S.Exceptional customer service. I had a problem. I called before opening hours. The lady was on the phone with me for quite awhile calling others to resolve my problem. I went in to store after it opened. Everyone was cooperative and fixed both of my problems. I can't say enough about such good service. I had rented a truck, extended my time, and rented a unit the next day. I sincerely thank everyone.
MARY O.My reservation indicated that I was supposed to pick up the pick-up truck at the Shell gas station at 2056 West St, Annapolis, MD 21401, but they only had one pick-up truck and it was already rented out. So, I had to go to the main U-Haul Annapolis office to get a pick-up truck. I think the instructions need to be a bit more clear on where you should go to get the vehicle. Otherwise, the rental was great!
THOMAS J.The gentleman Rob goes above and beyond. I make sure to book early AM pickups and drop off because he specializes in customer service. He always seems to be in a positive mood which makes an already stressful situation a little more manageable. Kudos to Rob.
SHAWN R.Everything was excellent clean . Vehicle was in great shape looked like it was almost new and and the customer service reps were excellent!
SHEILA J.From the counter service to the assistance on hooking up the trailer, the Uhaul team team was great.
CRAIG D.My only two comments is when I put the new I guess it was a fan system above the Entry in the building my unit was in you could open up the door at the end the whole way to my unit I had to bring stuff out close the door take it out the entrance. I moved out on the 14th I am not sure if I'm so charge the whole month of November or not I didn't think about asking that when I was there.
LISA S. | Expérience généraleNothing. The personnel were wonderful and helpful.
MARY S.The 2 gentleman working the desk were not only very helpful and kind to customers but kind and respectful to each other. It was honestly so refreshing to see and helped create a great experience for me on an otherwise stressful day.
MARGARET E.Had previously used facility before expansion. Very impressed with new look and care.
GREGORY S. | Premières impressionsService was quick, friendly, and the truck was ready to go!
Brian S.Le service à la clientèle était génial. Everything was clearly explained and staff was very accommodating with an upgrade to a larger vehicle.
JACK B.Had the agent Rob help me again, and he was very helpful again. He is awesome. I look for him every time I visit this location. He is humble and very helpful. Goes out his way to help as much as he can every time.
SHAWN R.The agent Rob was very helpful and went out of his way to help with everything. Job well done.
SHAWN R.Was not able to provide a printed contract due to problems with the printer.
Trueman T.Manager was very helpful.
Genesis P. | Premières impressionsThe representative was very friendly and efficient. We are in and out in minutes!
Cindy B.Great staff and decent facility - not quite as nice as other self storage places but it's pretty clean! The only reason I wouldn't give it 5 stars is that it's nearly impossible to get anyone at that location on the phone - I always get routed to a call center which is frustrating when I've had site specific questions.
Piper W. | Premières impressionsMichael Roland was very polite and friendly. I was very pleased with his attitude. His assistance was greatly appreciated.
MARY B. | Premières impressionsApparently my call was routed to a central booking center from the internet and not the facility in Annapolis that I wanted. The call center provided me with the storage units I wanted and a confirmation number when I got to the Annapolis facility 15 min later those storage units were not available. This was very discouraging. However, Billy at the Annapolis facility on West St. Was very accommodating and helped me find a comparable unit. He did a great job and represented the company well.
Tom T. | Premières impressionsService was great but the truck straight up died on me. Couldn't be revived with a jump bc the starter was bad. The uHaul team was helpful and apologetic but the truck issue really threw a wrench into my moving day plans and required that I leave all my stuff in the truck in a parking lot awaiting repair of the truck. Hoping and expecting a discount on the truck rental given that it died on me and required an audible.
Angela B. | Premières impressionsFantastic customer service from the whole crew! Especially Solomon and his 28 year old manager. I have raved to several folks about my great experience. Merci.
Chukwudinma M. | Premières impressionsU-haul staff very knowledgeable and efficient. When original size storage unit I reserved was not available staff was very helpful to make accommodations to meet my needs.
Tetesa H. | Premières impressionsThe female employee was very helpful. The white male employee working inside at the counter didn't care to much to help me. He preferred I call the 1-800 number instead of getting help in store. This good review is for her help and not for his. Also the map is poorly designed.
Julian L. | Online Move InIF YOU ARE ON THE FENCE ABOUT CHOSING THIS PLACE, JUST GO FOR IT--YOU CAN'T GO WRONG. I went there yesterday to rent a storage unit. I had no idea whatsoever what I wanted because I had never done this before. The assistant waited on me immediately. He allowed me to explain my situation without interrupting. Then he told me what is available, and the gentlemen showed me fantastic "real" examples of the various sizes of the bins and their prices. (They have walk-in samples right there in the office).I also was happy to get a "deal" of the first month free! They let me ask questions and answered all of them very thoroughly. They did not push me to make a decision. They were extremely patient and polite. Also, everyone's appearance was impeccable. As for their store? Unbelievably clean, well lit and bright fresh paint on all items (orange). The grounds (the actual storage area outside) was also clean and well-paved. I feel that my stuff is safe at this facility 1st, because the staff exuded "trust," and 2nd because they have an excellent security system. Plenty of parking. It just doesn't get any better than this. You wlll have no regrets.
phyllis g. | Premières impressionsFirst let me say that everyone at Uhaul, at every location I've ever been to, is amazing, helpful, and provides a great customer experience! The Annapolis, West Street location was no exception - I truly felt like everyone I encountered had my best interests at heart and I was well taken care of. The facility, however, was a slightly different story. I've been a customer at Extra Space Storage in Baltimore, Tucson, and San Diego over the last few years, and while I realize that each facility is different - I've always been pleased with the state of the buildings being well built, dry (or very little evidence of leaking,) and readily available carts. But Extra Space has gotten quite expensive over the years, and it was no longer cost-effective to stay there so I switched to Uhaul after pricing 9 different facilities in my area, mainly because the customer service AND price were so great! The main office and grounds are fine at the West Street location, but going into my building (F) it immediately smelled moldy and musty. Furthermore, my unit showed signs of serious water damage - pink mold on the brick wall that likely weeps when it rains, and substantial rusting along the bottom foot of the metal walls. My understanding was that my unit was the only one of it's size available - potentially on the first floor - and after 6 hours of downsizing and moving from one storage facility to this one, with no sign of carts, and an impending rainstorm, I just wanted to unload as quickly as possible and get it all over with. Otherwise, I would have asked to see any other potential units. I have renters insurance and packed and stacked with potential water damage in mind, but I would be remiss if I didn't share how concerned I am given the state of the unit. The price is right, for now, but if it's raised like most others are I will likely find a different facility.
PIPER W. | Premières impressionsThe excellent rating is for the professional and courteous manner in which your customer service representative, Michael Walker, handled the arrangement for me to rent the Uhaul moving truck I used and the storage unit. He is very knowledgeable and capable in doing his job and getting exactly what the customer needs. The truck I used was very clean and ran well and the storage unit was very clean and easy to access. I would highly recommend Uhaul services to anyone without hesitation
James S. | Premières impressionsThe process for renting the storage unit was easy. The customer service I received from the staff was outstanding. We shared a few laughs and they explained to me how the facility worked. The issue I have is the hours and the passcode access. I would liked to have access to the storage unit 24/7. The major issue is the passcode. The passcode I was given does not work. I was then given a second passcode that did not work. I was given a third passcode that did not work and then given a forth passcode that did not work. I am still without a passcode and that is frustrating. Because of your convenient office hours I was able to get the staff to assist me. However the signage on the gate to the storage unit has the wrong office hours.
Mike W. | Premières impressionsThe second floor don't have any elevator and didn't mention anywhere in the reservation. We surprised when we reach over there and as there is no alternative at that time,we moved there but will not prefer this place.
JAGAN P. | Premières impressionsConvenient and pleasant
Michael Y. | Premières impressionsI have relocated across the east coast on many occasions. Uhaul rates top on the list of service, convenience and rates. I recommend this company to everyone for their moving transportation, products and storage service.
PATRICIA W. | Premières impressionsSince your company has taken over I have had one problem after another.
Phyllis T. | Premières impressionsKevin in the Annapolis location was very friendly and helpful. Great customer service skills!
April T. | Premières impressionsMy storage was bought (Extra Space). I had automatic payments setup. I was charged a late and lied fee when I didn't reply to the notice. But I travel for the government and was overseas when the notice came. It was terribly unfair to be charged these fees. I will not recommend u-haul to anyone.
CHRISTOPHER F. | Premières impressionsit was just not easy
THOMAS F. | Premières impressionsI had a good experience regarding my monthly storage balance and the gentleman was kind, helpful and Professional.
KATHLEEN T. | Premières impressionsExcellent
RAYMOND C. | Premières impressionsDavid was very helpful and understanding. Made the experience very easy
Lillian W. | Premières impressions