Customer Reviews for U-Haul Moving & Storage of Annapolis

Évaluation :

5

Have more staff working at the end of the work day to manage returns

Évaluation :

5

This full service U-Haul is always a pleasure to use. Fast,courteous service and a wide range of available equipment. Je les recommande fortement. 

Évaluation :

5

the 24/7 rental experience worked pretty well last year. this year it is very frustrating. It is not apparent how to make a 24/7 rental. Upon returning my truck, the online return process failed 3 times at the point of uploading cabin pictures.

Évaluation :

5

Great service, location, staff and ownership!

Évaluation :

5

Staff were very nice

Évaluation :

5

The guy who helped us pick up the truck was great. The only problem was driving the truck out on to a busy street and having to change lanes quickly, then right on to Rt 50.

Évaluation :

5

Great customer service!

Évaluation :

5

Service staff members here were awesome! Raymond was very extremely friendly and helpful!! Thank you!

Évaluation :

3

The cab of the truck was dirty. looked like a soda was spilled all over the window and never cleaned off. We tried to get it off and it wouldn't come off. The cargo area was extremely dirty and we had to sweep it out before we could load our stuff.

Évaluation :

5

Friendly staff that is always helpful. 5 star service

Évaluation :

5

The staff was excellent! Easy comfortable, convenient and flexible. They were so pleasant and helpful during my complicated move. I would definitely recommend them to all family and friends!!!

Évaluation :

4

Friendly and helpful.

Évaluation :

5

Customer service was excellent. Knowledgeable personnel, very helpful, expedient on service.

Évaluation :

2

Truck smelled like vomit. Transmission seemed to have issues. I purchased a pack of moving blankets I did not use or even open and upon returning was told the cost could not be refunded.

Évaluation :

5

I can't thank the staff enough for their quick service. Saved the day for my business when my truck broke down.

Évaluation :

5

Great experience as always.

Évaluation :

5

A young man named Mike at the drop-of on West Street. Annapolis, did an outstanding job with check-in. His attitude and knowledge were very refreshing to a tired traveler. I was tired after 3 days on the road (if you ever pulled a trailer through DC, you would understand what "tired" means!).

Évaluation :

5

Moved up my relocation was not an issue. Received clean trailer and left.

Évaluation :

5

Easy one-stop shop.

Évaluation :

5

Trailer had some gasket missing, so water got into the trailer.

Évaluation :

5

Excellent staff

Évaluation :

4

The equipment does not look that well maintained. Otherwise, the experience was fine.

Évaluation :

5

Staff friendly and helpful.

Évaluation :

3

When we dropped off the trailer, the guy just said to leave it there. No receipt, nothing to prove we dropped it off. UHaul operations are a mess. We won't be using them again unless we have no choice.

Évaluation :

4

Provide an idea how many gallons are in a quarter tank for each vehicle.

Évaluation :

5

Super friendly staff. Nice clean facility. So was the van, mind you it was brand new.

Évaluation :

5

Very flexible staff

Évaluation :

2

Check your trailers to make sure they work. When the customer tells you something is wrong with the trailer, listen to them.

Évaluation :

5

Great customer service and friendly staff!

Évaluation :

5

Excellent overall experience and excellent employees

Évaluation :

5

The UHaul rep was very friendly, experienced, and straightforward. Drop-off was a breeze. Merci.

Évaluation :

4

Best trailer I've ever pulled. Thought the service wS great

Évaluation :

5

Outstanding, efficient, and professional service picking up and dropping off. If needed would return in a heartbeat. Thanks much.

Évaluation :

2

Making the reservation was straight forward. The truck was available when I arrived to pick it up. After returning the truck, I received my receipt by email. If I hadn't of checked the receipt, I would've been charged almost double what I should have been. I had to go into the store to correct it and receive a credit. The employees were helpful and were quick to correct the mistakes (which there were many). However, I shouldn't have to double check and go back to the store. The systems are seemingly archaic and we had to manually do the math to compute the credit - Hopefully it was right. Customer service was good, but I don't think this mistake should've been made in the first place. I'm not sure I would return to this location.

Évaluation :

5

Best uhaul experience I've had. Will use this location in the future.

Évaluation :

5

The staff of this U-Haul location is absolutely awesome. Quick check in, they hooked up the trailer carefully to my car and did a thorough inspection before I left. Upon my return the unhooked it and everything was quick and easy.

Évaluation :

5

This was absolutely a 5 star experience. Asked for extending the rental like three times. They answered the phone in seconds and everything was possibly. I rented a Uhaul quite a few times from other locations, this was absolutely the best ever. Store and vehicles were super clean, staff was extremely polite and helpful.

Évaluation :

5

Customer service was excellent! By far the best U-Haul experience I've ever had!

Évaluation :

5

Excellent service

Évaluation :

5

Great staff at both pickup and dropoff

Évaluation :

3

You first assigned me a pickup location that didn't have any trailers. Fortunately I was able to get the pick up changed to Annapolis at the last minute. The trailer was rusty and pretty beat up on the outside. Inside was OK clean.

Évaluation :

2

The facility and the people were very nice. HOWEVER, the truck that I was promised was not there and did not arrive for 2 hours after it was scheduled to be picked up. I understand that the people who had it, turned it in late but U-Haul should not schedule back-to-back rentals with no time built in between them. This caused an unacceptable delay.

Évaluation :

5

Best option for my needs

Évaluation :

3

Ask customer questions. I don't use Uhaul very much so I don't think to tell associate whether it's going to be an in town or one way rental. Also, better training of employees using the computerized system would help cut down wait time.

Évaluation :

5

Tailgate needs to be adjusted. One side hard to put the pin in.

Évaluation :

5

No improvement needed.

Évaluation :

4

All of the lights did not work on the trailer. The right one above the door did not have a cover or a bulb the 2 lower turn signal/brake lights on either side of the door don't work. The trailer brakes did not feel like they were working.

Évaluation :

5

staff was great

Évaluation :

5

I had to search MANY MANY surrounding cities for a trailer going one-way. This happened even though there were MANY uhaul locations with trailers sitting , unreserved , but I was told they WERE NOT AVAILABLE FOR ONE-WAY trips!!!! I do not and will not EVER understand why equipment, UNRESERVED is not available for ANY desired destination...

Évaluation :

5

The truck storage area leaked water after a rain storm and got my sofa wet. One windshield wiper was also broken.

Évaluation :

4

Christina Banares was very helpful and made the rentals an easy process.

Évaluation :

5

Every employee I spoke with were very nice, thank you!

Évaluation :

5

All of your staff at the Annapolis office were super helpful and friendly. Just overall excellent treatment and experience.

Évaluation :

5

Jador was very personable and provided excellent service. This young man represents Uhaul very well. Raymond, I believe the manager, is also to be commended. Merci.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

At This particular facility, the staff were absolutely wonderful!

Évaluation :

5

Ray and Tasha were so helpful, I would recommend this facility

Évaluation :

5

Staff was most helpful in providing the location. Access was good. Location very convenient.

Évaluation :

5

Nice customer service (storage).

Évaluation :

5

Dealing with Raymond and his team was awesome. Just rented a new 10x10 space. Process went smooth. Delivered on everything he promised. Great location too!

Évaluation :

4

Awesome customer service and equipment. I recommend this site.

Évaluation :

4

They have very nice and helpful employees that work there! Keep it up and stay safe :)

Évaluation :

5

Both the storage unit representative and the vehicle rental representative were professional and very friendly.

Évaluation :

4

The storage facility worked well for us. The only negative was the evidence of mice in the units.

Évaluation :

5

The transaction was handled in a very professional and courteous manner by the staff. Would gladly recommend this Uhaul center to anyone that would need a moving truck or storage unit.

Évaluation :

4

My only two comments is when I put the new I guess it was a fan system above the Entry in the building my unit was in you could open up the door at the end the whole way to my unit I had to bring stuff out close the door take it out the entrance. I moved out on the 14th I am not sure if I'm so charge the whole month of November or not I didn't think about asking that when I was there.

Évaluation :

5

Had previously used facility before expansion. Very impressed with new look and care.

Évaluation :

4

Manager was very helpful.

Évaluation :

4

Great staff and decent facility - not quite as nice as other self storage places but it's pretty clean! The only reason I wouldn't give it 5 stars is that it's nearly impossible to get anyone at that location on the phone - I always get routed to a call center which is frustrating when I've had site specific questions.

Évaluation :

5

Michael Roland was very polite and friendly. I was very pleased with his attitude. His assistance was greatly appreciated.

Évaluation :

2

No elevator to 2nd floor…..really?! And unit very hard to locate, even front desk had trouble

Évaluation :

4

Apparently my call was routed to a central booking center from the internet and not the facility in Annapolis that I wanted. The call center provided me with the storage units I wanted and a confirmation number when I got to the Annapolis facility 15 min later those storage units were not available. This was very discouraging. However, Billy at the Annapolis facility on West St. Was very accommodating and helped me find a comparable unit. He did a great job and represented the company well.

Évaluation :

5

Fast friendly knowledgeable staff, facility was clean and maintained well. It was a great experience. Merci.

Évaluation :

3

The staff in the office needs more training. It would be nice if it was open earlier as the before hour box never seems to work. Our unit and hallway wasn't very clean either and we needed to call to get glass cleaned up. I did however love the location since we were renting a truck.

Évaluation :

5

The manager and cashier who helped me and checked me out were both friendly, efficient, and helpful. Excellent servicemembers.

Évaluation :

3

Service was great but the truck straight up died on me. Couldn't be revived with a jump bc the starter was bad. The uHaul team was helpful and apologetic but the truck issue really threw a wrench into my moving day plans and required that I leave all my stuff in the truck in a parking lot awaiting repair of the truck. Hoping and expecting a discount on the truck rental given that it died on me and required an audible.

Évaluation :

5

Fantastic customer service from the whole crew! Especially Solomon and his 28 year old manager. I have raved to several folks about my great experience. Merci.

Évaluation :

5

U-haul staff very knowledgeable and efficient. When original size storage unit I reserved was not available staff was very helpful to make accommodations to meet my needs.

Évaluation :

5

Prices reasonable

Évaluation :

4

The female employee was very helpful. The white male employee working inside at the counter didn't care to much to help me. He preferred I call the 1-800 number instead of getting help in store. This good review is for her help and not for his. Also the map is poorly designed.

Évaluation :

5

IF YOU ARE ON THE FENCE ABOUT CHOSING THIS PLACE, JUST GO FOR IT--YOU CAN'T GO WRONG. I went there yesterday to rent a storage unit. I had no idea whatsoever what I wanted because I had never done this before. The assistant waited on me immediately. He allowed me to explain my situation without interrupting. Then he told me what is available, and the gentlemen showed me fantastic "real" examples of the various sizes of the bins and their prices. (They have walk-in samples right there in the office).I also was happy to get a "deal" of the first month free! They let me ask questions and answered all of them very thoroughly. They did not push me to make a decision. They were extremely patient and polite. Also, everyone's appearance was impeccable. As for their store? Unbelievably clean, well lit and bright fresh paint on all items (orange). The grounds (the actual storage area outside) was also clean and well-paved. I feel that my stuff is safe at this facility 1st, because the staff exuded "trust," and 2nd because they have an excellent security system. Plenty of parking. It just doesn't get any better than this. You wlll have no regrets.

Évaluation :

3

First let me say that everyone at Uhaul, at every location I've ever been to, is amazing, helpful, and provides a great customer experience! The Annapolis, West Street location was no exception - I truly felt like everyone I encountered had my best interests at heart and I was well taken care of. The facility, however, was a slightly different story. I've been a customer at Extra Space Storage in Baltimore, Tucson, and San Diego over the last few years, and while I realize that each facility is different - I've always been pleased with the state of the buildings being well built, dry (or very little evidence of leaking,) and readily available carts. But Extra Space has gotten quite expensive over the years, and it was no longer cost-effective to stay there so I switched to Uhaul after pricing 9 different facilities in my area, mainly because the customer service AND price were so great! The main office and grounds are fine at the West Street location, but going into my building (F) it immediately smelled moldy and musty. Furthermore, my unit showed signs of serious water damage - pink mold on the brick wall that likely weeps when it rains, and substantial rusting along the bottom foot of the metal walls. My understanding was that my unit was the only one of it's size available - potentially on the first floor - and after 6 hours of downsizing and moving from one storage facility to this one, with no sign of carts, and an impending rainstorm, I just wanted to unload as quickly as possible and get it all over with. Otherwise, I would have asked to see any other potential units. I have renters insurance and packed and stacked with potential water damage in mind, but I would be remiss if I didn't share how concerned I am given the state of the unit. The price is right, for now, but if it's raised like most others are I will likely find a different facility.

Évaluation :

2

The price is great for the area but I ended up going to another facility because the climate control wasn't very controlled and the facility and units were filthy and bug invested. The entrance doors aren't sealed so the climate control is only slightly there and it lets in bugs. Both units when I moved in had paint chips and dirt all over the floor, bugs and spider webs everywhere, and the lighting was very dim. I ended up paying double for an indoor climate controlled unit right down the road. Price is a factor when selecting a unit but I would pay slightly more and use this facility if it were better maintained. My time here was free with a trailer rental so it's not a big deal and I appreciate the free month.

Évaluation :

5

Excellent

Évaluation :

4

Some water leakage in back. Three boxes on floor were wet when we unloaded. Some items mildewed. Sally Mason

Évaluation :

5

The excellent rating is for the professional and courteous manner in which your customer service representative, Michael Walker, handled the arrangement for me to rent the Uhaul moving truck I used and the storage unit. He is very knowledgeable and capable in doing his job and getting exactly what the customer needs. The truck I used was very clean and ran well and the storage unit was very clean and easy to access. I would highly recommend Uhaul services to anyone without hesitation

Évaluation :

4

Good job

Évaluation :

4

Jade and Billy were very friendly and accommodating.

Évaluation :

5

Jade, Michael, Malik, and the young man who helped me unload my storage unit contents in 100 degree heat, were Fabulous! Very helpful and considerate!

Évaluation :

2

I have used another company and I was expecting a much better experience when moving into my storage unit. Upon arrival the check in was smooth, but the employee did not go over any of the documents provided other than the directions to my unit. The employee cursed to other customers and it was unprofessional. With this being a new facility, I assumed my unit would be clean as I have used another company and did not have to clean the unit before placing my items inside. The unit had a lock on it when I arrived and I had to return to the customer service desk to get it opened. When opened there were mouse traps and bugs everywhere. I cleaned it all up and placed my items in the unit, but again this was not the experience I was expecting when getting this unit. Especially when comparing to another company and not having to clean my unit before using it.

Évaluation :

2

The process for renting the storage unit was easy. The customer service I received from the staff was outstanding. We shared a few laughs and they explained to me how the facility worked. The issue I have is the hours and the passcode access. I would liked to have access to the storage unit 24/7. The major issue is the passcode. The passcode I was given does not work. I was then given a second passcode that did not work. I was given a third passcode that did not work and then given a forth passcode that did not work. I am still without a passcode and that is frustrating. Because of your convenient office hours I was able to get the staff to assist me. However the signage on the gate to the storage unit has the wrong office hours.

Évaluation :

5

Great communication and easy process!

Évaluation :

3

Answer your phone!!

Évaluation :

3

The second floor don't have any elevator and didn't mention anywhere in the reservation. We surprised when we reach over there and as there is no alternative at that time,we moved there but will not prefer this place.

Évaluation :

5

We only left cuz unit was too small

Évaluation :

5

Excellent and professional customer service.

Évaluation :

4

Convenient and pleasant

Évaluation :

4

I was bummed to be charged a $20 late payment fee. I assumed that when I gave a credit card to pay for the rental it would set up a recurrent payment plan. I did not receive an email telling me there was a Balance due. Only an email once a late fee had been assessed

Évaluation :

5

I have relocated across the east coast on many occasions. Uhaul rates top on the list of service, convenience and rates. I recommend this company to everyone for their moving transportation, products and storage service.

Évaluation :

5

Fine.

Évaluation :

3

Whenever we had a question or problem there was never anyone in the office to help us. We went to the location several days in a row and no one was ever there. We had to get help from the switchboard/operators.

Évaluation :

1

Since your company has taken over I have had one problem after another.

Évaluation :

5

Kevin in the Annapolis location was very friendly and helpful. Great customer service skills!

Évaluation :

3

Everything there was fine (people/place). However, I reserved a unit on my own and it was no longer available. I ended up having to spend MORE money each month because of this. You should be honest when people "RESERVE" ahead of time and let them know if they NEED that size storage unit, the should reserve a larger one because theirs will not be available when they arrive. This is somewhat false advertising. STICK TO YOUR WORD! If I reserve something, this is precisely what I expect when I get there. Not having to find something else!!! RESREVATIONS are made on purpose. Have it available if you want customers to return in the future. Otherwise, you're not doing yourself any good if you can't stick to your end of the agreement!!!

Évaluation :

5

Thank you for fantastic service!

Évaluation :

1

My storage was bought (Extra Space). I had automatic payments setup. I was charged a late and lied fee when I didn't reply to the notice. But I travel for the government and was overseas when the notice came. It was terribly unfair to be charged these fees. I will not recommend u-haul to anyone.

Évaluation :

1

it was just not easy

Évaluation :

4

Storage facilities can be hit or miss. The staff availability was low, but given everything with COVID that's understandable. The locker I rented had a lock that didn't prevent the unit from being opened, were it a long term rental I would have had them fit it with the proper lock. Great staff, not trying to get anyone in trouble :)

Évaluation :

4

I had a good experience regarding my monthly storage balance and the gentleman was kind, helpful and Professional.

Évaluation :

5

I like customer service , facility hours .

Évaluation :

3

PLEASE READ COMMENTS ALREADY SUBMITTED. I DO NOT WISH TO REPEAT. NOTHING AGAINST GUYS ON THE RECEIVING END. BUT THE SALESPERSON ON PHONE NEEDS TO BE TRAINED IN HOW TO BE MORE SPECIFIC IN DESCRIPTIONS OF STORAGE UNIT ABOUT TO BE FILLED FROM LARGEST SIZED UHAUL TRAILER TO NOT MAKE IT SO AWKWARD, WE WOULD STILL BE UNLOADING THIS MORNING FROM YESTERDAY AT NOON IT SEEMS. WAS HORRIBLE FIT FOR MY NEEDS. THEY DID ACCOMMODATE ME TO THE BEST OF THEIR ABILITY, But would have preferred honesty or better description in the original sales talk on phone so i could have been prepared to go to another Uhaul storage if necessary. It will do for now. I have no choice.

Évaluation :

5

Excellent

Évaluation :

2

The company is so shoddy and badly organized that they don't even realize that I'm not a new customer. I've been at the storage facility for over a year. My first contact with them was when they spammed me trying to sell me insrance. My second contact was when they told me I had a late fee because they weren't getting the automatic payment that I set up ages ago. I'm disappointed that they've taken over the facility and will probably just move my stuff to a place that seems to have it together a little better.

Évaluation :

5

El was a great help