Customer Reviews for U-Haul Moving & Storage of Annapolis

1 050 évaluations

2115 West St   Annapolis, MD 21401

(443) 569-3469

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(443) 569-3469

2115 West St
Annapolis, MD 21401

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Awesome customer service and equipment. I recommend this site.

JOHNNY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurence L.  |  Online Move In 
Évaluation :
4

They have very nice and helpful employees that work there! Keep it up and stay safe :)

PATRICK P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ami B.  |  Premières impressions 
Évaluation :
5

Both the storage unit representative and the vehicle rental representative were professional and very friendly.

JOHNNY W.  |  Premières impressions 
Évaluation :
4

The storage facility worked well for us. The only negative was the evidence of mice in the units.

Sandra L.  |  Expérience générale 
Évaluation :
5

The transaction was handled in a very professional and courteous manner by the staff. Would gladly recommend this Uhaul center to anyone that would need a moving truck or storage unit.

james s.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ali R.  |  Expérience générale 
Évaluation :
4

My only two comments is when I put the new I guess it was a fan system above the Entry in the building my unit was in you could open up the door at the end the whole way to my unit I had to bring stuff out close the door take it out the entrance. I moved out on the 14th I am not sure if I'm so charge the whole month of November or not I didn't think about asking that when I was there.

LISA S.  |  Expérience générale 
Évaluation :
5

Had previously used facility before expansion. Very impressed with new look and care.

GREGORY S.  |  Premières impressions 
Évaluation :
4

Manager was very helpful.

Genesis P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick H.  |  Premières impressions 
Évaluation :
4

Great staff and decent facility - not quite as nice as other self storage places but it's pretty clean! The only reason I wouldn't give it 5 stars is that it's nearly impossible to get anyone at that location on the phone - I always get routed to a call center which is frustrating when I've had site specific questions.

Piper W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean E.  |  Premières impressions 
Évaluation :
5

Michael Roland was very polite and friendly. I was very pleased with his attitude. His assistance was greatly appreciated.

MARY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD C.  |  Premières impressions 
Évaluation :
4

Apparently my call was routed to a central booking center from the internet and not the facility in Annapolis that I wanted. The call center provided me with the storage units I wanted and a confirmation number when I got to the Annapolis facility 15 min later those storage units were not available. This was very discouraging. However, Billy at the Annapolis facility on West St. Was very accommodating and helped me find a comparable unit. He did a great job and represented the company well.

Tom T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce W.  |  Premières impressions 
Évaluation :
3

Service was great but the truck straight up died on me. Couldn't be revived with a jump bc the starter was bad. The uHaul team was helpful and apologetic but the truck issue really threw a wrench into my moving day plans and required that I leave all my stuff in the truck in a parking lot awaiting repair of the truck. Hoping and expecting a discount on the truck rental given that it died on me and required an audible.

Angela B.  |  Premières impressions 
Évaluation :
5

Fantastic customer service from the whole crew! Especially Solomon and his 28 year old manager. I have raved to several folks about my great experience. Merci.

Chukwudinma M.  |  Premières impressions 
Évaluation :
5

U-haul staff very knowledgeable and efficient. When original size storage unit I reserved was not available staff was very helpful to make accommodations to meet my needs.

Tetesa H.  |  Premières impressions 
Évaluation :
4

The female employee was very helpful. The white male employee working inside at the counter didn't care to much to help me. He preferred I call the 1-800 number instead of getting help in store. This good review is for her help and not for his. Also the map is poorly designed.

Julian L.  |  Online Move In 
Évaluation :
5

IF YOU ARE ON THE FENCE ABOUT CHOSING THIS PLACE, JUST GO FOR IT--YOU CAN'T GO WRONG. I went there yesterday to rent a storage unit. I had no idea whatsoever what I wanted because I had never done this before. The assistant waited on me immediately. He allowed me to explain my situation without interrupting. Then he told me what is available, and the gentlemen showed me fantastic "real" examples of the various sizes of the bins and their prices. (They have walk-in samples right there in the office).I also was happy to get a "deal" of the first month free! They let me ask questions and answered all of them very thoroughly. They did not push me to make a decision. They were extremely patient and polite. Also, everyone's appearance was impeccable. As for their store? Unbelievably clean, well lit and bright fresh paint on all items (orange). The grounds (the actual storage area outside) was also clean and well-paved. I feel that my stuff is safe at this facility 1st, because the staff exuded "trust," and 2nd because they have an excellent security system. Plenty of parking. It just doesn't get any better than this. You wlll have no regrets.

phyllis g.  |  Premières impressions 
Évaluation :
3

First let me say that everyone at Uhaul, at every location I've ever been to, is amazing, helpful, and provides a great customer experience! The Annapolis, West Street location was no exception - I truly felt like everyone I encountered had my best interests at heart and I was well taken care of. The facility, however, was a slightly different story. I've been a customer at Extra Space Storage in Baltimore, Tucson, and San Diego over the last few years, and while I realize that each facility is different - I've always been pleased with the state of the buildings being well built, dry (or very little evidence of leaking,) and readily available carts. But Extra Space has gotten quite expensive over the years, and it was no longer cost-effective to stay there so I switched to Uhaul after pricing 9 different facilities in my area, mainly because the customer service AND price were so great! The main office and grounds are fine at the West Street location, but going into my building (F) it immediately smelled moldy and musty. Furthermore, my unit showed signs of serious water damage - pink mold on the brick wall that likely weeps when it rains, and substantial rusting along the bottom foot of the metal walls. My understanding was that my unit was the only one of it's size available - potentially on the first floor - and after 6 hours of downsizing and moving from one storage facility to this one, with no sign of carts, and an impending rainstorm, I just wanted to unload as quickly as possible and get it all over with. Otherwise, I would have asked to see any other potential units. I have renters insurance and packed and stacked with potential water damage in mind, but I would be remiss if I didn't share how concerned I am given the state of the unit. The price is right, for now, but if it's raised like most others are I will likely find a different facility.

PIPER W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary K.  |  Premières impressions 
Évaluation :
5

The excellent rating is for the professional and courteous manner in which your customer service representative, Michael Walker, handled the arrangement for me to rent the Uhaul moving truck I used and the storage unit. He is very knowledgeable and capable in doing his job and getting exactly what the customer needs. The truck I used was very clean and ran well and the storage unit was very clean and easy to access. I would highly recommend Uhaul services to anyone without hesitation

James S.  |  Premières impressions 
Évaluation :
2

The process for renting the storage unit was easy. The customer service I received from the staff was outstanding. We shared a few laughs and they explained to me how the facility worked. The issue I have is the hours and the passcode access. I would liked to have access to the storage unit 24/7. The major issue is the passcode. The passcode I was given does not work. I was then given a second passcode that did not work. I was given a third passcode that did not work and then given a forth passcode that did not work. I am still without a passcode and that is frustrating. Because of your convenient office hours I was able to get the staff to assist me. However the signage on the gate to the storage unit has the wrong office hours.

Mike W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jennifer s.  |  Premières impressions 
Évaluation :
3

The second floor don't have any elevator and didn't mention anywhere in the reservation. We surprised when we reach over there and as there is no alternative at that time,we moved there but will not prefer this place.

JAGAN P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cynthia i.  |  Premières impressions 
Évaluation :
4

Convenient and pleasant

Michael Y.  |  Premières impressions 
Évaluation :
5

I have relocated across the east coast on many occasions. Uhaul rates top on the list of service, convenience and rates. I recommend this company to everyone for their moving transportation, products and storage service.

PATRICIA W.  |  Premières impressions 
Évaluation :
1

Since your company has taken over I have had one problem after another.

Phyllis T.  |  Premières impressions 
Évaluation :
5

Kevin in the Annapolis location was very friendly and helpful. Great customer service skills!

April T.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HEATHER T.  |  Premières impressions 
Évaluation :
1

My storage was bought (Extra Space). I had automatic payments setup. I was charged a late and lied fee when I didn't reply to the notice. But I travel for the government and was overseas when the notice came. It was terribly unfair to be charged these fees. I will not recommend u-haul to anyone.

CHRISTOPHER F.  |  Premières impressions 
Évaluation :
1

it was just not easy

THOMAS F.  |  Premières impressions 
Évaluation :
4

I had a good experience regarding my monthly storage balance and the gentleman was kind, helpful and Professional.

KATHLEEN T.  |  Premières impressions 
Évaluation :
5

Excellent

RAYMOND C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE C.  |  Premières impressions 
Évaluation :
5

David was very helpful and understanding. Made the experience very easy

Lillian W.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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