Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The person at the counter was very rude & offered no help of any kind. I had to request help & even then he was reluctant. He did not say thank you at or offer any additional information. I would not recommend sending anyone to this facility.
Katina B.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brad L.
Évaluation :
5
The lights on the trailer had an issue. I contacted roadside assistance about that.
JAMES G.
Évaluation :
5
Great customer service, the whole experience was great
Eytan S.
Évaluation :
5
Staff here is always friendly and helpful. Thanks everyone
BARBARA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Colton H.
Évaluation :
5
great experience. Manager is really great
John S.
Évaluation :
4
Smooth process
Lee L.
|
Online Move In
Évaluation :
5
Have rented trailers twice in the past month. Excellent experience. The team is customer focused , friendly and knowledgeable.
JAMES G.
Évaluation :
4
Glad to find a Uhaul facility near my house.
teresa s.
|
Premières impressions
Évaluation :
5
Bill and all the staff at this location always great... Friendly , Fast in checking out and the drive up return is great. Thank you guy for all your help !!!
Barbara B.
Évaluation :
5
Staff was very friendly and efficient in setting a unit convenient for me. Le service a été excellent. We had to rent in Anthem as there was nothing available in Flagstaff. Will always use UHaul for rent or transport.
joe p.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sean J.
|
Expérience générale
Évaluation :
2
When you put on your website a guarantee of a vehicle or 50 dollars off and then say "well you got a truck so it doesn't apply" you really should stick to what you promise. It's just causing people to spend even more than they were planning because we had to make more trips than originally planned because we had to use a smaller truck. Meaning the mileage was higher so we basically payed more for a smaller vehicle
Anthony L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL L.
Évaluation :
5
Awesome staff, the General manager was so great! Friendly and a very easy process!! Will definitely recommend this location!
SCOTT M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jerry S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffery H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael H.
Évaluation :
5
Great staff, Bill was a big help.
Gary W.
|
Premières impressions
Évaluation :
5
My furniture , clothing and hands, shoulder were smeared with black grease ...
Louise H.
Évaluation :
5
Everyone was very friendly and helpful. Trailer worked great.
Scott M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GARY N.
Évaluation :
5
Second time there and staff is awesome friendly.
Christopher B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leonard V.
Évaluation :
5
The representative was friendly and knowledgeable on assisting me with a trailer.
Andrew S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
clinton w.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank C.
Évaluation :
5
Everyone at this location is terrific !!! Always friendly and helpful. Thank you so much !!!
Barbara B.
Évaluation :
5
Mannie was particularly helpful and friendly.
Richard M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christine D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony P.
Évaluation :
5
Excellent service à la clientèle.
shirley g.
|
Premières impressions
Évaluation :
5
Richard was awesome!
WAYNE K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANTHONY J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WAYNE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SCOT S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Todd G.
Évaluation :
5
Staff were friendly and place was nicely kept up. Little to quite, get the boys some music
ABRAHAM N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin T.
Évaluation :
5
I think you guys are doing great you guys are wonderful people working the young lady at the front and also I think it's Cody and they were amazing!!
BARRY K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAMES S.
|
Expérience générale
Évaluation :
5
UHaul in Anthem AZ is my preferred go-to location when renting UHaul equipment. Trucks and vans are always in top condition and staff are courteous, professional and efficient. Fortement recommandé!
Joseph P.
Évaluation :
1
The trailer I rented was extremely old with peeling paint in multiple places. I was a little late bringing the unit back (2 hours) and I was charged a full day's rental. No grace period, no pro rated amount. I find that an extremely poor business practice. I will not be using U-haul again.
BRIAN L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eric M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRA O.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Walter W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ed C.
Évaluation :
5
Super staff, friendly and helpful.
CRAIG W.
Évaluation :
5
A very nice facility with knowledgeable people.
Lee M.
|
Expérience générale
Évaluation :
3
Your process is way too disconnected and complicated. I once leased a 70 000 $truck for three years. Way less hassle than renting a200 $space from you for 2 months. Seriously, streamline your process. Kinda painful Thought you should know
Kevin O.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chris C.
|
Expérience générale
Évaluation :
4
Longer evening hour access when it's cooler would have it easier. Staff friendly but needs to know how to move chatty customers along when people are waiting in line.
Phyllis S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allen M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Klaus H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
linda M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert W.
Évaluation :
5
People were great, you guys are awesome. Thank you
Gary W.
Évaluation :
5
We've been renting a storage facility @ the Anthem location for the last 9,5 months. Customer Service has always been exceptional. However, on the last day of our rental (moved out 2 weeks early) i was disappointed to learn that the last month would not be prorated. We rented a pickup truck, from Uhaul for 2 hours to bring our trailer to our new place. As we moved out early, I would have thought that we would not have been charged for the rental. (We were) So on top of not being prorated we were billed for a 24 hour truck rental. That was verydisappointing especially during these Covid times.
DENNIS I.
Évaluation :
1
Shipped unwanted moving boxes. I did not order the 272 $package and then it took too much effort to get refunded and still they sent additional wardrobe boxes after the fact...Corp-Uhaul is out of control!
John AND Y.
Évaluation :
5
Everything and everyone was great!!!! On moving day everything is crazy, and I think you should start offering delivery of the truck and people will pay for it! Thank you for making my crazy day a little better!!
JAY J.
Évaluation :
5
Very efficient pick up process, and drop off. I always use this location due to their exceptional service.
Daniel T.
Évaluation :
5
Good people, good service, good equipment! That's why I go back to North 41st Drive, Anthem, AZ location.
Joseph P.
Évaluation :
5
The agent that helped me, Kiersten (sp?) was great. She was very friendly, clear with all the information I needed and made sure I was clear on everything before I left.
PAUL T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN F.
Évaluation :
5
Great staff
Doug B.
|
Premières impressions
Évaluation :
1
Absolutely the WORST experience in any category of purchase. 45 minute wait times, disconnect calls with no ability to return the call when disconnected twice. Booked me for the wrong day. Website extremely difficult to use for booking, cancellation and a sneaky 20 $fee that was not explained well at location. Return was not explained that if you want to use mobile, must NOT return keys until finished. I have all pictures needed and location photos but cannot upload. Overall horrible and time sucking, incompetent and complacent company.
KENNETH C.
Évaluation :
4
The pickup I rented smelled of cigarettes something awful. Maybe a no smoking policy, deodorizers or better interior cleanup would help.
Michael S.
Évaluation :
5
The 26' truck was pretty dirty when we picked it up. The seats were dirty, there were crumbs and dry liquid in the cup holders, the floor mats and windows were dirty and the steps into the driver and passenger had dried food on them. The actual truck area where we loaded our belongings was clean. We had to clean the cab before we could drive it as it was pretty dirty. Apparently, the truck showed up really dirty and the U-Haul team cleaned what they could before we arrived for pick up. The people at this location were very helpful upon pickup.
JOSEPH B.
Évaluation :
5
Each of the staff I came in contact with was helpful and courteous. If I ever need another uhaul trailer I'll definitely go to this location again.
RICHARD S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arsim M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bradley S.
Évaluation :
1
Got charged an extra day because I was 15 minutes late recommend to anyone to drive an extra 10 minutes and go elsewhere
MICAH S.
Évaluation :
5
When I received my truck it had bugs all over the outside and I was informed not to worry about that I didn't have to wash the U-haul before I took it back. I took pictures.
SHELBY C.
Évaluation :
5
Very nice Establishment. Could not find a better place.thank you...
everrett b.
|
Expérience générale
Évaluation :
1
I reserved a 26' truck online to be picked up in Anthem, AZ and dropped off in Surprise, AZ. I called the location directly and confirmed that the truck reservations were correct. The man on the line confirmed the pick up and drop off locations. When we arrived at 7am on the day of pick up we were told that the location did not have a truck. We were instructed to go to another uhaul. We then asked if we could rent the truck that they had in their lot which was the same size. The office staff told us that the truck needed to be returned to the Anthem location. Lack of customer service, quality care, and lack of motivation to help us. We ended up taking the truck and returning to the same location because we had scheduled movers at our house. I will never use this location and I will be letting my friends that live in Anthem know about the ordeal. Poor experience!
David H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOSEPH L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia F.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vicky K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tamara M.
Évaluation :
5
The gentleman that helped me check in & out, and the gentleman that helped me hook up we're both extremely pleasant to work with. Both very professional. I have used this location multiple times and will continue to come back.
Christopher M.
Évaluation :
5
Larry was a great help and Kiersten and a tall guy with a beard (Saturday evening) were super helpful and very friendly. Couldn't ask for better staff. Keep up the great workm
JARED R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
william k.
|
Expérience générale
Évaluation :
5
all is good.
John R.
Évaluation :
5
Always great service at the Anthem location. Inventory is good if you need boxes, tape, etc.. Vehicles are clean and full fuel tanks. Appreciate the friendly customer service reps. Merci.
JEFFREY D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ron S.
Évaluation :
5
Friendly helpful staff at the desk.
richard V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN T.
Évaluation :
5
Quick and professional...just the way I like it!
JOSEPH T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alyssa L.
|
Expérience générale
Évaluation :
5
great staff
Raymond R.
Évaluation :
5
Bill and his staff at the Anthem Uhaul make a generally not so fun day of moving a seamless experience of getting in and out quickly. Great job.
Chad C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike G.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lee M.
|
Premières impressions
Évaluation :
5
Courteous and efficient staff, clean/new equipment. Very happy with my experience.
James P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CATHERINE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
everrett b.
|
Premières impressions
Évaluation :
5
Kiersten was very helpful and accommodating.
Teresa B.
|
Premières impressions
Évaluation :
4
Drop off was easy.
Gregory M.
Évaluation :
5
The staff is always friendly and helpful.
MELE K.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dave B.
|
Expérience générale
Évaluation :
5
Very satisfied. Frequent customers
JUNE Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin P.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Julio R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike C.
|
Premières impressions
Évaluation :
5
Very friendly and helpful staff. Will use this location again for sure!
ADAM W.
Évaluation :
3
Average help.
DOMINGA B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Stacey C.
|
Premières impressions
Évaluation :
4
Good Experience
Lyle S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BARTON B.
Évaluation :
5
Every thing was excellent. No improvements needed.
lowanda O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael M.
Évaluation :
5
This is the best UHaul or any storage facility I've ever seen. The people are so nice to work with and the facility and equipment are always clean in great condition.
AGUSTIN R.
Évaluation :
5
I had very difficult time trying to make this reservation online. We were fortunate that the trailer we needed was truly available at this location. On site service could not have been better.
MARLENE C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LOUIS C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAN R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Aleia T.
|
Expérience générale
Évaluation :
5
Very good customer service.
Mark L.
|
Premières impressions
Évaluation :
5
U-Haul continues to be a genuine bargain. Excellent prices for quality products and a large variety to meet the moving needs. Anthem AZ location is always friendly, and check-in/return process is always quick and efficient.
DANIEL T.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ben G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DIANNA B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
HENRY J.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
IAN W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brent W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
linda t.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jennifer K.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
larry w.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JAYMI T.
|
Premières impressions
Évaluation :
5
Bill was very helpful.
John W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ryan t.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marc S.
|
Expérience générale
Évaluation :
1
They do not actually give three days to pay the bill, only two. I have left a horrible review on Google and will also on Yelp. I am also contacting my bank. I will be moving out as soon as I can. Very rude and unhelpful people who obviously need to cheat others out of $I6. Matthew was quite nasty as is, apparently, the manager who would not give me three days to pay, but only two. Have fun dealing with my bank. Even the lady at the 800 number agreed that they only gave me 2 days, as did Matthew until he backtracked when he saw the manager onkly gave me 2. If it's due on the 28th of the month, I have until the 3Ist. to pay. They only gave me until the 30th and then charged the late fee.
Candra A.
|
Premières impressions
Évaluation :
5
Very good customers service skills.
Thomas H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phyllis O.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Janie M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Stephen H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin N.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacob L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arthur L.
|
Online Move In
Évaluation :
5
Mannie has a great customer service, Totally pleased
ISAAC G.
|
Premières impressions
Évaluation :
5
The staff is the best I've encountered
LEA J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward A.
|
Premières impressions
Évaluation :
5
nice and friendly people!
Elizabeth L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CAROL P.
|
Expérience générale
Évaluation :
5
Thank you. One stop place for moving / storing household items.
Stephen N.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONALD B.
|
Premières impressions
Évaluation :
4
👍
Thomas B.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
larry w.
|
Premières impressions
Évaluation :
5
The whole process was very organized and well thought out.
KEN W.
|
Online Move In
Évaluation :
1
My reservation was not recognized in your system. On Oct 15, 2020 I made Reservation #: 858045-00110689, Storage Space, Reserved: 15' x 40' x 99' RV/Boat/Vehicle/Parking. This was not available. I needed this for 3 vehicles. Now I have a non-covered 12'x33' which is not enough space. On multiple occasions I confirmed my reservation. Each time my reservation could not be found unless I provided this number. Each time nothing was available. Yesterday, the only spot available was this smaller non-covered space.
Brian P.
|
Premières impressions
Évaluation :
5
The staff at Anthem UHaul made our arrival in AZ very pleasant and easy. Highly recommend the storage facility!!
Leslie F.
|
Expérience générale
Évaluation :
4
We all can use improvement and this is why the rating. It is excellent at the Anthem location...keep up the great work.
Darren B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Teri N.
|
Premières impressions
Évaluation :
5
Manager is off the charts helpful!
Candice K.
|
Expérience générale
Évaluation :
5
Perfect combo with truck rental.
CHRISTOPHER H.
|
Premières impressions
Évaluation :
5
Staff is very courteous and helpful with questions. The gated 24 hour access was very convenient. Highly reccomend this location.
Patricia C.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angela H.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
IAN W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ginny K.
|
Expérience générale
Évaluation :
5
Bill and his crew were easy to work with and always helpful when we had questions.
Terry S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian H.
|
Expérience générale
Évaluation :
3
I was very disappointed with some of the staff at this facility especially the woman who does your billing. Her tone was snotty and demeaning and she made it seem like I was inconveniencing her with my questions. I have always had great customer service with u haul until my experience at your anthem location. However, I needed to rent a truck recently and I was hesitant to use this facility but it was the only one with the truck I needed. Matthew was at the office that day and he was exceptional. He was so polite and helpful and personable. I was happy with my experience for that day. But overall I would not recommend this facility nor would I use it in the future.
NATALIE B.
|
Expérience générale
Évaluation :
4
The key pad at the entrance to the storage facility needs to be fixed or replaced - it is way too difficult to get your card read. It is obviously broken because it never used to be the way it is now.
CYNTHIA N.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEA J.
|
Premières impressions
Évaluation :
5
Bill was great at getting me setup for an RV storage unit
Chris R.
|
Premières impressions
Évaluation :
5
Perfect for my temporary storage need. Will use in the future, if needed.
Roger C.
|
Expérience générale
Évaluation :
3
I only rated average because I have spent 5+ minutes failing to check into my unit and checking out every time. I would have to swipe my card over and over again. In our AZ heat it's extremely frustrating and I'm so glad it's over and I no longer have a storage unit.
Rosie Q.
|
Expérience générale
Évaluation :
2
Unit has taken Rats
John H.
|
Premières impressions
Évaluation :
5
Great services. Will reccomend it.
gene m.
|
Expérience générale
Évaluation :
2
I made a reservation for a 10x15 room and guarenteed it with a credit card for 8-3 when I arrived on 8-5 it took them over an hour to find it. And when they did they said since I wasn't there on the 3rd they didn't have the room anymore. So they gave me rooms to make the same size as a 10x15 but my belongings don't fit. I ask them why didn't they keep my reservation and start charging my credit card, which is what they said they would do and all they could say was "I don't know". 't know.
byron G.
|
Premières impressions
Évaluation :
5
Staff has always been super helpful. Keep up the good work!
Toby T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alyssa L.
|
Premières impressions
Évaluation :
1
Le client n'a pas laissé de commentaire.
CINDY G.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
lisa d.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rock Solid H.
|
Premières impressions
Évaluation :
5
Bill was very helpful and friendly. Excellent service!
Bruce B.
|
Premières impressions
Évaluation :
5
Your facility people were most gracious and helpful. Superbly polite. One gentleman, Matthew (?), was checking me in at the end of my visit when I turned in my trailer. He was awesome. When he didn't know the answer to something, he simply brought me inside and asked his coworkers questions. He didn't try to make things up, or argue with me, or anything. He wasn't too big to ask for help. Love that in employees. Ask questions when you are not sure something is right!! Thank you for a great staff. I have had it too many times with people who make things up and only end up being wrong. This was great.
Misty D.
|
Premières impressions
Évaluation :
5
Great place. Very secure and clean. Plenty of carts and parking.
TRISH H.
|
Expérience générale
Évaluation :
5
Staff was very helpful and facility was well maintained
EDWARD K.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
London L.
|
Premières impressions
Évaluation :
5
Awesome company! Will use you again in the future!
Colin R.
|
Expérience générale
Évaluation :
4
Great location. Just wish I'd received a refund when I checked out 15 days before the month ended. NOT GOOD CUSTOMER SERVICE ABOUT THAT!
Colleen R.
|
Expérience générale
Évaluation :
3
Staff was awesome! What wasn't is that my entry clicker still doesn't work. It took two hours for me to get in and drop of camper. Then we were stuck in the complex. Again the staff was awesome but you need to fix your tech.
Toby T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
mike n.
|
Premières impressions
Évaluation :
5
I was a little upset when I reserved a trailer and they called the day before when we were leaving to go to Anthem and said it wasn't available after all. We rented from up here in Lakeside was a lot cheaper!
Suzanne C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK K.
|
Expérience générale
Évaluation :
4
I know you do not care, however, I just had to say we have rented from your facility since we have been in North Phoenix for soon to be 13 YEARS! We have spent over 20 000 $during that time and NEVER ONCE did we get a call from ANYONE at U-Haul saying thank you, your a piece of s--- or anything. Just a BILL that in the last several years has steadily gone up almost 10 % a year when inflation has been around 2 %. When I did call twice to bring this up I was told that is not our decision and basically if you do not like it, politely pound sand! We have also rented U-Hauls and got no special consideration for having a storage facility, etc. Good luck with your future business as we will not ever be renting with you again because YOU ALL DO NOT CARE! Feel free to call, but I am sure you won't. Thank you for letting me get this off my chest! Mark Storrer (720) 635 - 1655
MARK S.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Greg M.
|
Premières impressions
Évaluation :
4
Rental truck was older with high mileage I would of liked a more modern truck with power windows and mirrors. I was charged to load my car on to transport trailer which to me should be part of the rental not extra. The online reservation system has bugs and when I thought I had booked a reservation I found out later it did not take place so had to do it all manually,
Gary G.
|
Expérience générale
Évaluation :
5
Prompt, helpful, friendly staff. The 10x10 unit was clean and ready for our daughter to transfer all of her one bedroom apartment belongings.
Christine W.
|
Premières impressions
Évaluation :
4
Nice and friendly.
Kurt R.
|
Expérience générale
Évaluation :
5
We have use this location for several times and the crew are always help, friendly and professional.
Ronald T.
|
Expérience générale
Évaluation :
5
Staff at anthem u hail were excellent in helping with my issue Especially Josh who is working the front and very helpful and I appreciate it
EDWARD K.
|
Premières impressions
Évaluation :
4
Easy in easy out. Very nice experience. Thank you.
BOB C.
|
Expérience générale
Évaluation :
5
They worked with me when I was behind in my payments..
Carol Ann S.
|
Expérience générale
Évaluation :
5
Very helpful staff! And NICE,
Suzanne C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Perry S.
|
Expérience générale
Évaluation :
3
Although the customer service was excellent, the website is not. I reserved a unit in which the website clearly states that it will fit a two-bedroom 1200 square foot home. When I got there to check in yesterday the customer service agent asked me to please look at the size of the unit to make sure that it was going to be big enough for what I needed. When I did I was shockingly surprised. There is no way that 1200 ft² of home would fit into that unit it was the size of a walk-in closet but 10 ft tall. She also informed me that I am not the only one that has said that. Apparently it happens all the time. So I was technically forced to go up to the next size which is an extra 50 $a month. At that point in time I had no other choice but to go with that. If I had had more time I would have taken my business elsewhere.
Melissa G.
|
Premières impressions
Évaluation :
5
When you can contact a company two states away and trust them to completely supervise a temperature controlled unit for you by holding the key, maintaining who accesses the contents and controls moving out without you ever being there, that is the company I will choose every time.
Cecelia V.
|
Expérience générale
Évaluation :
5
Met and exceeded expectations.
LISA G.
|
Expérience générale
Évaluation :
5
.
Marc K.
|
Expérience générale
Évaluation :
5
Great service. Staff was friendly and helpful.
Edwin T.
|
Expérience générale
Évaluation :
5
n/a
Stephen T.
|
Expérience générale
Évaluation :
5
excellent service
James L.
|
Expérience générale
Évaluation :
1
Uhaul makes you go online and dispute damage made by someone else before you take the truck. No more uhaul for me I will go with a company that inspects vehicles themselves vs putting it on the custom
KEVIN Z.
|
Expérience générale
Évaluation :
5
A year-long experience that was professional and pleasant.
Wayne M.
|
Expérience générale
Évaluation :
5
Everyone in the office are extremely helpful and easy to work with!
Brett H.
|
Expérience générale
Évaluation :
5
Very helpful and knowledgeable staff. Thank you for everything!
Rebecca P.
|
Expérience générale
Évaluation :
5
Everything went very smoothly. I couldn't ask for better service from the personnel, especially the General Manager, Bill Kiff. I understand why people use U=Haul even though there are other options.
Bruce V.
|
Premières impressions
Évaluation :
4
Merci
Tammy V.
|
Expérience générale
Évaluation :
5
Very accommodating staff. Would highly recommend/
Ro V.
|
Expérience générale
Évaluation :
5
Excellent service. Employees very helpful.
DENNIS T.
|
Expérience générale
Évaluation :
3
A little confusion on account of the new area not being ready to rent,, also lost my deposit/reservation in the system.
Bob S.
|
Premières impressions
Évaluation :
4
Friendly and helpful even though they were having computer issues at the time of my visit to set up storage
Jonathan M.
|
Premières impressions
Évaluation :
5
Personnel amical
DEBBIE O.
|
Premières impressions
Évaluation :
2
To expensive
JAMES B.
|
Expérience générale
Évaluation :
5
Both employees were very helpful and courteous. Will continue do to business here!
Shawn K.
|
Premières impressions
Évaluation :
5
Very helpful staff. Facility is nice and clean
Stephen H.
|
Premières impressions
Évaluation :
5
Everything from start to end was amazing. Beautiful clean facility and never felt unsafe. Very friendly and helpful staff. Thanks for everything.
Penelope H.
|
Expérience générale
Évaluation :
5
Helpful, found what we needed even when computer said storage unit wasn't
Brian B.
|
Premières impressions
Évaluation :
5
Kiersten was GREAT!!!! Big help!! Thank you!!
Stacey R.
|
Premières impressions
Évaluation :
5
Very clean
rosemarie d.
|
Expérience générale
Évaluation :
5
Excellent service throughout the move. Totally there for us. Very helpful.
George H.
|
Premières impressions
Évaluation :
5
Thanks nice experience
stephanie a.
|
Expérience générale
Évaluation :
5
Jacob?? Jason?? was a superb customer service guy. Polite, professional and helpful.
Ro V.
|
Premières impressions
Évaluation :
5
Clean, convenient location. Would definitely use again!
David B.
|
Expérience générale
Évaluation :
5
Manager Dan and staff guaranteed a good experience.
Chris D.
|
Expérience générale
Évaluation :
5
I don't think I could expect better over all treatment and facility . Clean , halls well lighted , maybe they might explore lighting the individual spaces but I see the other side ( turn them off )
Norman K.
|
Expérience générale
Évaluation :
4
Custmer service was good, wait time was a little long the second time I came in.. Perhaps more agents on duty would help during busy times
stephanie a.
|
Premières impressions
Évaluation :
5
Everybody was helpful and had a good attitude thank you very much
rob h.
|
Premières impressions
Évaluation :
5
Great service!
Theresa J.
|
Expérience générale
Évaluation :
5
Will definitely come back for all of my storage and rental needs. I've always been treated well here.
David B.
|
Expérience générale
Évaluation :
5
Excellent all the way around!
RONALD C.
|
Expérience générale
Évaluation :
5
Very helpful, friendly and professional people working at this location. Storage facilities clean and in good repair. I have rented from here also and will rent from them again.
Scott M.
|
Premières impressions
Évaluation :
5
The lady was extremely helpful with our storage unit concerns.
Julie F.
|
Expérience générale
Évaluation :
5
A One treatment from staff and manager. Would recommend this facility for RV storage.
Judith M.
|
Expérience générale
Évaluation :
5
All was fantastic
Jill G.
|
Expérience générale
Évaluation :
5
Everyone was very courteous & helpful to my daughters & I! Thank you!
Sandra E.
|
Premières impressions
Évaluation :
3
Facility is nice and clean. Manager seems to care. Security system is old and glitchy. Usually not a problem until it is. We decided to close our storage there because we were not able to access.
Theresa N.
|
Expérience générale
Évaluation :
5
The crew swarmed the truck to check it in and had me on my way in no time.
Virgil (Don) S.
|
Premières impressions
Évaluation :
5
Really convenient access, hours open, staff available even on Sunday and weekend holiday!
camerion j.
|
Expérience générale
Évaluation :
5
Great people and very helpful. Facility was secure, clean and easy to enter and exit. I will use them again in a year when I get back to Anthem.
Roy S.
|
Expérience générale
Évaluation :
5
The staff were friendly and accommodating. Access was easy.
Robert R.
|
Expérience générale
Évaluation :
3
Cost for self-storage too high.
Arthur F.
|
Expérience générale
Évaluation :
5
Provided excellent service.
Mary G.
|
Premières impressions
Évaluation :
5
Had unit for a year. Unit always accessible. Staff helpful & friendly. Place clean. The only bummer was I couldn't pay online before the bill was actually due. Had to wait for actual due date to pay.
Shawn Z.
|
Expérience générale
Évaluation :
5
I am so grateful for the generosity U-Haul extended me upon my arrival. The 30 day free mini storage REALLY helped me out of a jamb. Thanks again. You guys will be highly recommended to everyone.
Michael C.
|
Expérience générale
Évaluation :
5
Great facility! Sparkling clean, friendly employees and convenient location.
Martin L.
|
Expérience générale
Évaluation :
5
Very please with the assistance, instructions, building and ease of access.
Eva B.
|
Premières impressions
Évaluation :
5
Anthem U-haul and storage is top notch. Has been there for me and my family over the years many times. Thank you for being local.
Mario M.
|
Premières impressions
Évaluation :
5
I stored an RV here and would definitely use them again. The Anthem U-Haul is the cleanest storage facility of all the ones in the area.
CRAIG J.
|
Expérience générale
Évaluation :
5
Great place to store your belongings
Mike P.
|
Expérience générale
Évaluation :
5
Nice, clean storage with easy access. Have recommended to several friends.
Lori R.
|
Expérience générale
Évaluation :
5
Thanks for all the help and first month storage was free! Awesome.
Michael C.
|
Premières impressions
Évaluation :
5
Superior customer service and reasonable rates.
leo h.
|
Premières impressions
Évaluation :
5
great experience
Stephen T.
|
Premières impressions
Évaluation :
4
Had storage for over 4 yrs.. no issues or concerns
Sean G.
|
Expérience générale
Évaluation :
4
The ease of access and convenience of this unit made my transition between moves a bit easier and it was much appreciated.
Kristen D.
|
Expérience générale
Évaluation :
5
GM was very helpful in getting me my storage. The facility is clean and well maintained.
Brian V.
|
Premières impressions
Évaluation :
5
Friendly and knowledgeable staff. Clean equipment and storage unit. Overall a great experience
David W.
|
Premières impressions
Évaluation :
5
great
Susan J.
|
Expérience générale
Évaluation :
5
Very patient
Amy P.
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle.
Mark T.
|
Premières impressions
Évaluation :
5
Great service, friendly staff
Lesley C.
|
Expérience générale
Évaluation :
5
Brian was very helpful. He does a great job for you
William P.
|
Expérience générale
Évaluation :
4
Current manager is not a people person.....needs some PR training. The rest of the staff was great.
Gordon A.
|
Expérience générale
Évaluation :
5
Staff has always been nice, presentable and customer oriented. Nice job on hiring at this location.
KRISTI M.
|
Expérience générale
Évaluation :
5
So far so good
Roxanne M.
|
Premières impressions
Évaluation :
5
Thank you for wall your help.
jane s.
|
Expérience générale
Évaluation :
5
Overall a very professional staff, going above expectations. Merci.
Terrance M.
|
Expérience générale
Évaluation :
3
It's how you finish not the in between. We left an expensive tool behind after cleaning out our unit. We received a call letting us know it was found and we could pick it up anytime.
Daniel M.
|
Expérience générale
Évaluation :
4
Over all GREAT! Thank you! The only problem that I can see, is that over time the parking lot became increasingly difficult to maneuver due to an influx of uhaul trucks and trailers.
Marla H.
|
Expérience générale
Évaluation :
4
Great customer service. Friendly and professional!
KENNETH C.
|
Réservation
Évaluation :
5
Very efficient, cordial and helpful. What else could I ask for?
Tom B.
|
Réservation
Évaluation :
5
Very nice place to do business.
Martin H.
|
Réservation
Évaluation :
5
Great manager, staff and facilities.
Martin H.
|
Réservation
Évaluation :
5
It was great, I'd use it again
Kay H.
|
Expérience générale
Évaluation :
3
I choose another place but thank you
Darin M.
|
Réservation
Évaluation :
5
No Comment
BRIAN M.
|
Expérience générale
Évaluation :
3
staff have been excellent. The current manager is not. Selective enforcement Power trip. He says one thing and does another. Not business friendly. Avoid this location use new storage on Gavalin pkwy
TIM T.
|
Expérience générale
Évaluation :
5
Clean, friendly, good location.
Wayne M.
|
Réservation
Évaluation :
5
The 2 guys in the morning when I went there were fantastic I never experienced a great bunch of people thanks I wished I I remember there names
GLENN S.
|
Réservation
Évaluation :
5
Very considerate customer service. Answered all my questions accordingly.
Greg D.
|
Réservation
Évaluation :
4
Everyone was very helpful
Victoria G.
|
Réservation
Non reviews have been submitted for this location.