Customer Reviews for U-Haul Moving & Storage of Apache Station

Évaluation :

5

The truck was clean, but it seems to be in dire need of a wheel alignment; there was way too much play in the wheel. I was so concerned about an accident. I don't understand how this truck could be rented out, it clearly is a safety issue. I recently rented a 26 footer and the drive was great! I'm an experienced driver, even drove semis back in the days, but that 20 footer has issues that need to be addressed asap! The transmission even seemed to have had an issue; took way too long to shift gears. I really like the guy who works there, which is one of the reasons I rent from this location, he is professional and courteous.

Évaluation :

1

The Sales Rep was extremely rude to me this morning. Huffed and puffed as if I was bothering him when I came in for an appointment. After paying, he handed me the keys and told me “pick whatever truck”. Didn't inspect the truck with me nor pull the truck up. Very poor customer serviceâ€" although I live across the street I will never come to this location again.

Évaluation :

1

The truck was dirty and not clean, and radio not working, there as a bad tire which had this truck to drive out of line. This was the worst services ever. Never will rent again from this location.

Évaluation :

2

There was no one on site when I arrived during operating hours. Door was unlocked and there was no information regarding the absence of any employee. Agent showed up about 5-10 minutes after I arrived. Transaction went well although the agent was neither friendly nor unfriendly. Matter of fact although he did inform me that the rental rate was the same for 4 hours or 24 hours. Trailer hookup was quick and efficient and he made sure my break lights and turn signals were operational. Drop off was efficient as well. Overall not a pleasant experience.

Évaluation :

4

First trailer had a low tire and the employee swapped me to another trailer immediately as to prevent any issues during my use. I appreciated that very much.

Évaluation :

5

Equipment was trustworthy and the service was great on both ends.

Évaluation :

3

I found person there quite unfriendly and tart. Unfortunately, my car battery was sitting on a strap and my car wouldn't start. It seemed as though this was an inconvenience this man did not want to handle. Perhaps he was having a bad day. His cool lack of concern was somewhat disturbing. I noticed it with other customers too. If this had been my starting point and his attitude I may have thought twice about using UHAUL. Otherwise the truck and auto transport were great!! Thank you

Évaluation :

5

Nothing that you don't already do! What a stress-free experience. Beautiful vehicle, observed it being sanitized, and the ride was great. We moved to California with great ease! Thank you so much!

Évaluation :

5

The self drop off didn't work. This is the second time I have dropped a van after hours and I was unable to complete the self drop off. I will likely be charged an additional 20 $due to this. The website said it could not find my location and followed directions making sure my “share location” was turned on. Other than that , this location is great!

Évaluation :

1

My rental was supposed to be at one location and was not. They sent me to another location, and then they did not have my truck. I had to go to a 3rd location for my rental truck. This is unacceptable, and on top of that the people who worked at your locations were extremely rude.

Évaluation :

5

Friendly, fast service

Évaluation :

5

As a first time online order, I was not clear how to proceed with the dash board. I received a call that the pick up location hà d to be moved 3,5 miles away due to availability from what the online information noted. I received a phone call and a text with the updated location, but my online control panel (dashboard) still notated the old location. The dashboard was not able to complete the picck up due to being out of distance for the vehicle. I had to go inside the office to have it changed. Also, I used the vehicle for one extra day, and was not able to locate, in the dashboard, where to extend it by a day. I had to call in to request to have it done on the phone. The site was not intuitive as to where to go to extend without calling. No big deals just something to work on.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

4

I was towing a Ford Ranger. Barely fit on trailer. Wheels rubbed the inside edge of trailer rails. Which made it wobble excessively. Straps to secure tires did not fit! I had to purchase some cargo straps to secure the vehicle to the trailer. Associate was very helpful. Equipment clean and well maintained, I said no because the straps did not fit.

Évaluation :

3

Location didn't have all equipment we reserved Truck cab was dirty Overall everything was fine and worked for what we needed but was frustrating getting it all sorted. The location is also still pending my original authorized credit card amount even though I've already paid the full amount due and that transaction has settled.

Évaluation :

5

The employee was nice and helpful

Évaluation :

4

No issue.

Évaluation :

2

There's only one employee working this location. He is very busy and has other customers to attend to. The wait time to get any assistance took longer than expected.

Évaluation :

5

Train you new people a little better the gal I talked to from the reservation center kept trying to put me in a truck instead of the trailer I wanted then she sent me to a center that was 20 minutes away instead of the one I picked up the trailer at, the fella at the rental center handled the reservation mistake and got me on the road quickly.! But all is good this is the 3rd trailer I rented in over a month and no other problems!

Évaluation :

5

Customer service from all the staff was excellent.

Évaluation :

3

Treat people fairly!

Évaluation :

1

I was charged 284,63 $ (including a 100 $hold) then later charges 251,47 $. Why? I only rented a 20' van and returned it in less the. 24 hours. Nobody is answering the 1800 number!!!

Évaluation :

5

Marcus did a god job / Courteous and eficent

Évaluation :

4

Should get rid of the old red trailer...should not rent it anymore...while there were other trailers available in the same size I got the oldest/hideous not worth the name UHaul!

Évaluation :

3

Yesterday we rented a 26' Uhaul, me thinking evertime a uhaul is used it is cleaned out! Well this one wasn't, there was oil or engine fluid SPILT and I BUSTED MY ASS AND FELL IN THE BACK OF THE U-HAUL!!!! Why wasn't this cleaned up before I rented it out and for my safety? You guys failed and this all could have been prevented if someone in your end did their job and did a walk through, but no, now I have this huge bruise on my butt/leg and can barely walk. I had to stop and clean this mess up, which wasn't even my mess!!!! Who do I need to get in contact with to get this situation handled!?

Évaluation :

3

Unsullied trucks ride rough and hard to steer.

Évaluation :

5

Best U-Haul store around. Great customer service over there, will be back for all my future moves.

Évaluation :

2

The online system charged me 10 $for gas. When I returned it to the mark it indicated before I left.

Évaluation :

5

I suppose I should have asked, but I have never really driven a large truck and it would of been helpful having them go over the various features such as how to drive on steep grades, shifting to lower gears, etc. None of this was gone over, and there's no manual in the truck and your website/app info isn't very helpful with specifics to the truck I was in.

Évaluation :

3

Never received a checkout email. Checked my credit card and saw that it had finalized. But NEVER found any email related to my checkin.

Évaluation :

5

Marcus was very, very helpful and easy to deal with.

Évaluation :

5

very helpful, I was able to rent a van same day. Merci.

Évaluation :

4

Tell customer service not to tell people these have cruise control when they do not. This was the third place we were told had this size uhaul so finally able to pick up. Original drop off location no one at location so ended dropping off at another location that was great!

Évaluation :

5

Easy to rent at this location, also everyone is friendly and very helpful. Plus with all their customers, they remembered me. Very nice experience. Merci

Évaluation :

4

The pick up site was fine and friendly. The truck was the problem. It disgusting on the inside. There was died soda on the dashboard, fluid stains on the inside windshield, crumbs in the seats and used napkins/tissues in the passenger side door handle, which covered a half eaten candy cane stuck to the handle. There were several broken slats in the load bay which made tying my equipment down difficult. On top of all of the issues above the engine developed a loud ticking noise and the check engine light came on. Which also brought a smell of exhaust in the cab of the truck. Luckily we were within 10 miles of our final destination when this occurred.

Évaluation :

3

If you' all promisse something to a customer that goes thru a lot of hassle to rent a truck, you' all better do it. I was promised to get extra miles for free because the truck i needed & reserved wasn't available at the nearest location in my apartment & a few hours later I got called it wasn't available at such location anymore & transfered the pick up at a further location which obviously caused me to use more miles, then I got charged for them! Very very bad experience U-Haul!

Évaluation :

5

Not much. Easy in and easy out!

Évaluation :

5

Great customer service!!!

Évaluation :

3

The man who came to review and check the truck when we returned it wasn't wearing a mask in a mandated county...

Évaluation :

5

The representative was very efficient. The rental went easy. The truck was clean and in great shape

Évaluation :

4

The truck was old and had a very rough ride. Time for an update!

Évaluation :

4

I originally made the reservation to pick up for this location. However, Uhaul traffic gave me a call in the morning telling me that they had to change my pickup location, but that I could drop off at the original location. I went to that location after work, and they said that the trailers were reserved and they could not give me a trailer, they could not let me drop it off at the original location, and would not reshuffle the trailers to accommodate their mistake. They told me my reservation was at the original location, so I had to drive back there to pick up and drop off. Location was good, coordination from traffic was utterly awful.

Évaluation :

5

Outstanding service and support. Walked through me trailer checks and was able to provide support quickly.

Évaluation :

5

Staff was very helpful

Évaluation :

5

The manager was extremely helpful with my ubox.

Évaluation :

5

A great and easy experience that helped make my move go as smoothly as possible

Évaluation :

1

Even after 'moving out' they stole money from my bank every month so I had to spend hours on the phone each month to get them to return my money. MAKE SURE THEY CANCEL CC AUTO PAY WHEN YOU MOVE OUT.