My license is good enough to identify me to get on an international airplane flight, this is per the US government. I can rent a car, book a hotel, and make all kinds of major purchases with it. Only UHaul won't take it for an ID, and had to call my wife, who was sleeping at 8:30am on a Saturday, to verify my ID. Also, I drove this truck 30 miles. It took 4,2 gallons of gas when I topped it off on the way back. You effing thieves stole from me. There's no way that truck gets 7 miles to a gallon. You gave me a truck that wasn't topped off and insisted I top it off before bringing it back. You suck, and I'm not done with this.
Randal J.Customer Reviews for U-Haul Moving & Storage of Apache Station
Testimonials From Recent Customers
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I was totally ok with everything except I returned to the store with the door still opened at 7:01 and needed help returning because it said cannot find contract. He didn't help me
Dawncia S.I understand that it's hard to find people who want to work but when the vehicle was given to me I would recommend that a sales rep goes over the truck with you. We found out later that one of the windshield wipers was missing the rubber on it. When I dropped it off I told the person working there. The person in AZ was very nice and helpful but was very busy with other customers. Merci
Kenneth K.Very disappointing in returning my vehicle in the time that it took to wait in line and also I was not aware of after so many miles charge more per mile very disappointing
LARONDA W.Everything went fine, from check in to return. During the tiip the truck shook the kidneys pretty well, but no lasting affects.
charles C.I ordered a truck from a location, and I got to the place no one was there or had no truck. I had to call wait on hold for 15 min only to have me go to another location. At that location, I waited 20 mins, then returned the truck the wait was too long.
Donavan W.The only thing I didn't like was the Chevy truck I couldn't and just the lights for the dash the print was so small on the dash I do use my reading glasses to see it. It was a 2022 so the truck was brand new only had 7000 something miles on it And rode better than my truck so I rode nice it didn't seem like the AC blew hard enough. It was filled efficient. The auto stop at a red light was OK once I figured it out but for me I would never buy a Chevy truck like this that's just my opinion I I am a dodge ram Cummings guy
Christopher P.Quick and efficent check out!
Steven W.Keep doing what you are doing however I wish you gave veteran discounts. I am a veteran you see.
Jacqueline M.The only problem was getting the size truck we requested. Two fell through and finally the 3rd place had one. Where we picked up the truck the person that assistant was very nice .
Julia W.Nothing, the experience was excellent!!
Robert B.We had a lovely experience checking in with Laticia Joshlin. Laticia was friendly, helpful, and made the pickup process extremely easy. The person that helped us during drop-off Wednesday 9/7 around 630p was equally as helpful and kind. We would recommend renting from the this location. Thanks for all the help!
Pierce M.Pickup was fast and smooth. Jay was awesome to work with. the first trailer did not have working lights and he subbed in another one quickly and got us on our way.
Chris F.Prompt, pleasant service.
James B.I never received my receipt via email.
Gregory D.Excellent Service
Donald A.Charged me an extra $60 for no reason
Jonny W.Give them a drop off close to where they were informed they were near. Not 20 minutes away. I found a location 2minutes away from where i was staying . I called and tried to change my drop off location but was denied instead they gave me a credit for inconvenience
Joe C.Representatives were very helpful and accommodating!
Justin A.You have done enough
Joseph N.Great experience ! Fast and easy
ENRIQUE N.I'd have loved to have more information regarding the 24/7 option prior to making a decision.
Ezra L.Staff was not friendly. Staff was not informative. Staff tried to say mileage on truck was different than what was given to me. Overall poor experience. Staff needs to be retrained.
Cedric C.This was our second stop to pick up a U-Haul. The first location canceled our reservation. I didn't know that was possible.
Raymond P.Make sure the location set to pick up actually has the item ordered. We got switched to another location and we were not notified
Jeff L.Very well organized and customer friendly
Randall S.Asked every time they changed location on pick up if there would be a dolly and piano dolly that I paid for. Didn't show up with truck.
RYAN M.Customer service was fast, friendly and the process was quick and easy!!!
LANCE C.Alex, the hitch professional, was great in terms of getting me rescheduled for a hitch installation after a problem with the online order (unavailability of the original hitch I had ordered). Everything went very smoothly. Merci!
Carl H.Terrible experience! Rented a U Box and they didn't have it for me on the day, so I had to drive out to Mesa since they had one. (I did have a confirmed reservation by the way). Today I'm on hold for over 40 min and was told I need to come back tomorrow!! My flight leaves tomorrow!! This is a piss poor service and really needs some cleaning up!! I couldn't even reach anyone yesterday! I was in hold for 36 min and was disconnected! I'm on hold still 46:13 maybe I will be able to speak to someone but this is BAD!!!
jessica W.I had my daughter use this facility as well just a week earlier
Curtis S.Good customer service even being the only one at the location to check in trucks and issue new trucks.
Loriana S.Awesome service! Thanks
Jill S.BE HONEST
Aquanette W.Actually it was great. I love the after hours drop off system. Very impressive. Only concern is the drunks and homeless by lightrail station yelling across the street. Wish there was a self locking tongue lock to prevent theft. Not the best neighborhood for nice equipment.
Mike M.I chose to drop off my uhaul at a closer address and you all switched the day before my reservation. I had to drive 2 hours round trip to just pick up to uhaul which I didn't account for that additional gas in my budget. And when I spoke to customer service they basically told me it is what it is and no sort of compensation was going to be credited to me.
Garrett D.The tail pipe had been cut down so it was very loud. The entire truck was banged up and dirty. It ran rough, and could barely keep it at 30 mph going uphill. Even though I paid for damage waiver, I had to document the excessive damage before leaving lot. Your digital system was not user friendly, timed out several times, the associate had to reset and I had to start all over. I spent 45 minutes in the lot retaking multiple pictures because there was so much pre existing damage.
Linda A.Personnel amical
Matthew K.I had no problem with this specific location. My problem is with uhaul as a company. I couldn't get ANYONE on the phone to help me. I waited on hold for hours multiple times just to get hung up on every single time. I also requested no less than 5 call backs and waited for hours and no one called me back. Your customer service is severely lacking. I also bought moving help only for the company to call me and say they had no availability yet they were still available to book on the website. And I still have not received a refund for the moving help that I never got. The truck itself was great and easy to use and it was clean. Again, this location isn't the problem. It's the customer service that is horrendous.
Bailey M.I will tell you what i think of my recent experience. I am going to ask my attorney if i can sue you for trying to charge my credit card $7380. this is the 3rd time you have charged one of my credit cards with no authorization from me. i am tired of it and now i had to block my credit card so no more charges would go thru. i will never use uhaul again as long as i live
Ronald W.The truck inside was clean. The check engine light was on but roadside was helpful and the truck ran well. I paid for a dolly but they and I forgot it. Bummer
Maura L.I rented a trailer for two days and took it back in less than 24 hrs and didn't get a refund for one day.. crazy stuff …I am unhappy that they lost my reservation, made me wait two hours in the parking lot for another customer to empty his trailer in storage before I could rent the same size of trailer…still had to go and load it up and drive back four hours to where we were going…it was all a crazy mess
Kara C.Our original location got switched to this location. They did not have the correct dolly that we reserved. There was a problem upon return but it got resolved.
Amy S.Thanks for your great service helping me and I will continue to do business with you 😀 👍
sao M.The representative who called me to provide the rental pick up location had provided a pick up location in Tucson, AZ which is 117miles away from Scottsdale, AZ where I lived. The representative advised that is the only location that has a truck size I reserved. I had made reservations 3months ahead of time to avoid issues. The only thing that representative offered for my inconvenience was 50mile add on to my miles. There was no supervisor available that day since it was Sunday. I did call the next day and requested a supervisor immediately and miraculously some how a truck the size I reserved appeared in several locations in Phoenix metropolitan area. Very unhappy with the service I received with the representatives in charge in calling customers with the location pick up.
Daisy T.The dropoff was very efficient. I appreciated that after a long trip!
Dinesh H.I had reserved a dozen moving blankets with my truck. When I showed up at the location they did not have any moving blankets. I had to go to Harbor Freight and spend $85 on moving blankets that I should have been able to rent for less than $15, and the blankets were lesser quality. I have generally had good experiences with Uhaul but this was distinctly a negative one. The truck rental went fine.
Mike F.Two young fellas helped rent and drop off trailer, good workers
Quinn O.The store didn't open up at 7am as I was already 10-15 mins early. I wanted my entire time I requested. Then the truck was Filthy fill with crumbs a snickers bar opened! Almost killed my dogs off the strength of me needing to use your establishment… Gatorade bottles pencils you name it! It's the start of the day and you guys provided me with a dirty vehicle and you guys opened up late, not providing yourself to properly sanitize the truck. This is not acceptable.
Cherrelle M.Was wrongfully charged. I brought the truck back within 4 hours from taking it. Received the receipt saying I had it for 5 days and drove an extra 100 miles. Completely unacceptable. Criminal and fraudulent.
Ashley S.The customer service is horrible. The kid at the counter was to lazy to check the van I rented. He said I'll email you a receipt after I inspect the line of other vehicles. They never emailed me a receipt and wouldn't give me a hard copy. I won't be going back to the one on Apache Road. The uhaul on Country Club is so much better.
MICHAEL C.The young man at the counter was extremely rude while helping me find the right vehicle
Rome B.Staff was very helpful
ADAM L. | Expérience généraleThe manager was extremely helpful with my ubox.
YuChan K. | Expérience généraleA great and easy experience that helped make my move go as smoothly as possible
Erica W. | Expérience généraleEven after 'moving out' they stole money from my bank every month so I had to spend hours on the phone each month to get them to return my money. MAKE SURE THEY CANCEL CC AUTO PAY WHEN YOU MOVE OUT.
TROY N. | Expérience généraleYou loaded the u-box on the trailer backwards. My movers could only partially open the door because of the hitch Then they fraudulently charged my debit card.
Karyn H. | Expérience générale