Customer Reviews for U-Haul Moving & Storage of Apache Station

3674 évaluations

2340 E Apache Blvd   Tempe, AZ 85281

(480) 968-0493

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(480) 968-0493

2340 E Apache Blvd
Tempe, AZ 85281

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Evann T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Marcus was a class act. I showed up NEEDING a vehicle 15 minutes before the location closed. He exemplifies customer service and he's definitely an asset for the company and this particular location. I'll drive 90 minutes out my way and pay the 0,59 a mile fee just to deal with this man if I ever need a truck/ van again.

JOSEPH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT T. 
Évaluation :
5

The gas was on e. So I put in 20 gallons of gas. I had about 38 miles to golcanyon. Drop off at storage. Than 38 back. If you had a chart showing distance and amount of gas I would of put in 10 gallons of gas. You can have a chart for flat roads . A chart for hilly roads.

brian M. 
Évaluation :
2

Person working that day was unhelpful rude and complained about being so tired he almost fell asleep while completing my order.

Jordan H. 
Évaluation :
4

The staff member (young guy) who helped me at the store on Apache was very helpful!, This was after the store at 800 McClintock did not open on time to honor our reservation -- that was not helpful at all! However, the customer service person whom I called at the 800 number helped me get the truck I needed from the Apache store. Lastly, I did not find the fuel measuring tool on the contract accurate --it caused me to buy at least 5 gallons extra when returning the truck.

Barry S. 
Évaluation :
5

Well run, courteous, organized, accommodating,

Eva Z. 
Évaluation :
5

Keep up the great work!

ALBERT T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell N. 
Évaluation :
5

Was a few ants in the cab and it smelled funky but over all everything was Great and the customer service was quick 👌

RICKEY C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jason F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
3

Truck was old and would ride with a jerking motion going down the highway. Windows were not clean. The driver side door has an air gap near the top and air flow and water would enter. Wheels had caked on mud.

Glenn T. 
Évaluation :
5

Efficient and courteous and helpful. Thank you.

Eva Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAPHEAL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amythest S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Great friendly and fast service! Thanks for assisting me with my move!!

LANCE C. 
Évaluation :
5

Jarom was great overall

ELIZABET M. 
Évaluation :
5

very helpful and knowledgeable

BRIAN B. 
Évaluation :
5

It's intimidating for a woman to walk in to place like this and ask for help. But the guys in the shop were courteous, friendly, and professional.

Deborah S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACK O. 
Évaluation :
5

Excellent service as always!

SHAWN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL V. 
Évaluation :
5

Super nice and efficient,

Boyd B. 
Évaluation :
5

Nice crew there. Fast and friendly.

Barbara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhenggang Z. 
Évaluation :
3

Ensure the right pickup location is verified. I waited 45 minutes on hold at my requested pick up location only to find out that it wasn't confirmed, even though I spoke to someone a few days prior to change my drop off location. I was never told the pickup location didn't have the trucks available. I would have easily went to a different location 2 miles away and saved myself the hassle of waiting on hold.

Kevin S. 
Évaluation :
3

The only person working at this location was a young man named Jerom. He was very busy there by himself but did an outstanding job serving your customers. Got us checked in and was very personable.

Bradley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn W. 
Évaluation :
5

More counter help needed

MICHAEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

IAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grayson M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

I love this place and you must reserved it . They are really Busy but service is good if you are nice and patient as well.

Keya J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK V. 
Évaluation :
5

The employee that helped was super helpful and nice!

MORGAN J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
4

I had to visit 3 different UHaul locations before I could drop off the trailer I rented. The first location was where the contract stated. When I got there, the Manager stated they were over capacity and couldn't take it. I mistakenly volunteered to drop it off closer to my house (13 miles away), and she said that would be great. Upon arriving at the 2nd location, the Manager refused to accept the trailer because it was not the contract. I spent over 1,5 hours waiting on the phone to contact someone to change the drop off location. The Dispatch office never answered the phone after 5 tries and 50 rings. Needless to say, UHaul customer service regarding drop offs is worthless and a negative rating. The 2 Managers that I spoke to did not help at all and inform of the drop off requirement. I had to drive over 50 miles extra to drop the trailer off. Be forewarned if you are renting something 1 way about the drop off requirements. U-Haul should train their staff to help the customer not burden them with their companies problem.

DOUGLAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDDALE E. 
Évaluation :
1

The young guy the most rude person ever

Peyman A. 
Évaluation :
5

I honestly can't recommend anything. Everything was fast and efficient.

STEVEN R. 
Évaluation :
5

Email receipt for turning in truck

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF W. 
Évaluation :
4

After hours check in didn't work. I couldn't get the website to get my location. Calling the phone number resulted in 30-60 minute hold times to confirm the trailer was received. I never got an email closing out the rental unless this survey is intended to be that email.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA MARIE M. 
Évaluation :
5

CONTINUE DOING WHAT YOUR DOING NOW!

NEIL E. 
Évaluation :
2

Canceled my pickup 3 times without notifying me. Hold line is horrible, never pick up and you wait for longer than 30 minutes every time.

emma S. 
Évaluation :
3

Answer the phone, be up front, and not cancel the order without informing the customer !

Emma S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKSHAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shuang G. 
Évaluation :
1

I didn't have any issues at this uhaul location. My problems were with the online reservation. I was sent to the storage facility down the street and was supposed to be able to check out a 10' truck which was there at the facility. Unfortunately I had no instructions on how to do this because I selected check out at counter and no one was there. I went further down the street to the location at 2340 E Apache Blvd, Tempe, AZ 85281 and was helped there. I was informed that even if I had been able to do the mobile pickup, I wouldn't have been able to because the keys were dropped off at this facility. The uhaul system was being extremely slow so I waited for a long time. The only redeeming aspect of my rental were the employees at this uhaul facility, that understood my frustration and helped me get a different truck. It is unfortunate that the great customer service I received was overshadowed by everything else.

JULIAN R. 
Évaluation :
5

Great service

JONATHAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linddie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

The owner and his staff were very helpful and flexible, ready to meet our needs!

BARRY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kamal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriano T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen S. 
Évaluation :
5

Thank you, you are personable and professional person.

PAMELA C. 
Évaluation :
2

I had to knock on the back door before I was able to find anyone. The employee seemed like he was having a really rough day and hated his job. I tried not to judge because we've all been there. I'm sure the pay isn't great and I expect that the company is a typical corporate workplace. I'm putting this one mostly on the employer, not the employee.

MAX W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
1

I would like for them to review the prices

Faisal A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL I. 
Évaluation :
5

The employee that was there was very helpful. The last time I was there, another guy was grumpy. There was a little gravel in the trailer at pick up but otherwise it was a great experience.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed R. 
Évaluation :
1

The charged significant extra fees after asking me to bring a truck back in the evening and then charged a 20 after hours fee! Additionally I sent an email to the GM and never heard back, Also the truck I reserved was not available and I had to take a different truck

Kristyn J. 
Évaluation :
5

Pay your quality employees more or someone will. The guy behind the counter knew what he was doing, got it done in reasonable and professional manner; like he has every time I've been in. I don't remember his name because the transaction was flawless which made it easily forgettable until I specifically try to recall details. I do know that guy has been there every time I've been in the store. I specifically DON'T want to have a memorable experience at a uHaul store. I want to go in, conduct business, then go move big and/or heavy things from A to B. So keep it up.

Daniel V. 
Évaluation :
5

The app did not let me upload photos when I was dropping off the truck. You should recommend using website for drop off.

RISHABH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tuesday B. 
Évaluation :
5

Jarred was so helpful and willing to help overcome any hiccups !

Paula P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
5

This location is amazing and so is the GM. I will rent here before any other location.

BRIAN D. 
Évaluation :
5

I love the side mirrors on the vans.

Eva Z. 
Évaluation :
4

slow customer service due to computer issues

Jackson R. 
Évaluation :
5

The employee John that helped me at counter was very friendly.

Megan E. 
Évaluation :
5

Keep up the great work!

Melissa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan E. 
Évaluation :
1

On the contract make sure the employee doesn't lie about the condition or fuel level. The fuel level was 1/4 of a tank and I was charged 253 because they said I took the truck full tank. I drove the truck only 19 miles There is no way I could use a whole tank of gas. I dont recommend this location.

Monique R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAPHAEL B. 
Évaluation :
5

The guy who helped us was professional and made the process super easy!

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW S. 
Évaluation :
5

I've used this location 5 times and always good service

Trina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALYSSA E. 
Évaluation :
4

Great staff, however their computer system needs some work. Ended up going into a physical location as the system bugged and wouldn't let me rent.

josh J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN S. 
Évaluation :
5

The staffing at the location is definitely minimal. With the line out the door I would highly recommend hiring and staffing more personnel on busy days.

CHRISTOPHER W. 
Évaluation :
3

The self checkin app. Failed to work and had to restart several times. Than just at the the end it gave a truck to us that was not available. Had to hunt down the employee working to have the recheck us in

alvin C. 
Évaluation :
5

All employees are super helpful, patient and listen to the customer. They have a great selection of moving supplies and did an excellent job hooking up our auto transport for a cross country move. I highly recommend this location!

Tracy P. 
Évaluation :
1

Was over charged, never got a receipt, was on hold for 34 minutes, couldn't talk to anyone about it.

Caily C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Megan E. 
Non les évaluations ont été soumises pour cet établissement.

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