Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They were a disorganized mess. They had me hook up a trailer, only to realize it was an "in town only" trailer.
Patrick N.
Évaluation :
1
I had arranged a one-way trailer and the Transportation group called me and told me that there was one at this location and scheduled the pick-up for me. When I arrived I was told there was not one at this location and someone had logged in the trailer wrong or something and that the manager couldn't find one anywhere else in the Twin Cities. I arranged this so I could load a trailer and bring it to Chicago so several plans were made to make this happen. I'm confused why no one checked to see if it was actually there before my arrival that day? The whole situation was completely disorganized. They tried finding one around the cities to no prevail. It was only when I suggested that I could rent a trailer and then just drive it back that would solve my problems. I never received any call or offered a discount or anything for my problems that were caused by your booking mistake. This cost me time, money, and a headache. I'll rent from another company next time.
Jacob M.
Évaluation :
5
Excellent service à la clientèle.
Thomas M.
Évaluation :
5
The only hiccup was that, according to the U-Haul rep at the Apple Valley location, there was a glitch in the system which showed many vehicles available that were not. I was unable to get a truck on Saturday, but, fortunately, the rep was able to get me a truck on Sunday at noon. This issue is more of a corporate issue than the actual location. All three individuals that I worked with were very courteous and efficient!
Timothy L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark S.
Évaluation :
5
The app didn't work, but the staff inside to care of me!!
patrick M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Paula J.
Évaluation :
5
Everything was quick and easy. And the employees were kind and very helpful.
Jessie R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth S.
Évaluation :
5
We had a great rental experience, after being our third uhaul location the same day, Service was Great we were off on our way very Quick. *****
Alejandra O.
Évaluation :
4
Nothing very good experience
Keith P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Courtland G.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rosalee E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael N.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anthony T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barbara G.
Évaluation :
5
Tried hard to use your app-based checkout experience but eventually hit a wall and had to go through the normal process. Would love to see the app experience come to life!
Adam H.
Évaluation :
5
Excellent service à la clientèle. Fast and easy to pick up and return.
Rick E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jodi G.
Évaluation :
5
Excellent service.
Martin T.
Évaluation :
3
They didn't explain to me everything
Bertha M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael H.
Évaluation :
5
I wish I could remember his name, but the gentlemen that helped me was one of the best customer service oriented people I've worked with. He showed genuine care for me and my time. You need more people like him.
Joseph C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Erin R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Steven T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charmaine R.
Évaluation :
5
Very knowledgeable and helpful team.
Receptive.
Yussuf I.
Évaluation :
1
Fire everyone that works there and start over. Terrible experience.
Joseph D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deborah A.
Évaluation :
5
Could not upload driver license photos on app
Michael F.
Évaluation :
5
The guy working there was like honey on a cold Think his name is Sebastian
David W.
Évaluation :
3
The online check in system was too long and we still had to go inside, stand at the counter and wait for keys. Not exactly convenient.
Rachel K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Warren S.
Évaluation :
5
I really appreciated the care in making sure the connections and our ride would be a safe one. Customer service was above and beyond. Great service!
Jenny A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Perry C.
Évaluation :
5
Very helpful and easy
Natalie S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Candy B.
Évaluation :
5
Good customer service,, excellent and polite
Alfonso H.
Évaluation :
4
The seats were covered in crumbs with something smashed into the seats. It was gross, and needed to be cleaned by us ay home before we used it for the day. We could tell there was a disinfectant sprayed in the cab, but a quick vacuuming before we rented the truck would have gone a long way toward our comfort in using it immediately. Other than that, the rental experience was good - friendly staff at check in and the truck ran great.
Trevor M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James S.
Évaluation :
4
Offer hourly exensions on rented trucks.
Juan S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RANDY K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John R.
Évaluation :
5
Check in and out were problem free, this center has always been reliable for us.
James W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda P.
Évaluation :
5
Everything was perfect, thank you!
Donald F.
Évaluation :
3
I was quoted online a different price for storage and when I went to sign for it the price went up. The very rude male that waited on me said that there was nothing he could do for me. Then when I went to check out of storage and paid the upcharge rent for 3 days, they said they could do nothing for me again. Every time I went to storage the employees were all out smoking. Not helpful.
Lisa s.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL P.
|
Expérience générale
Évaluation :
3
Using the website to make a contactless pick up was pretty much not functioning. Then after going inside, pick up was slower than anticipated. Getting a photo of my license, which I'd already entered upon making the reservation, was apparently too difficult for one employee and after more than 5 attempts another employee had to step in to get it one in one try. All that said, everyone was pleasant.
David B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jesson E.
Évaluation :
5
Awesome experience! I arrived a day earlier than planned. Thankfully my reservation was available, so we moved in. This location is top notch!
Rick M.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Debbie A.
Évaluation :
5
The manager went over and beyond to help me. Another lady helped me when she saw me (70 years old) struggling putting something in the truck. Two awesome people so willing to help. Thank you. Its not something that is seen everyday.
Kathryn S.
Évaluation :
5
Best U-Haul store I've ever rented from.
Kathy N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Troy C.
Évaluation :
1
I waited for 45inutes to pickup called customer care was on call for 45 minutes no one answered
umeshwar R.
Évaluation :
2
I did not appreciate there already being a dolly and moving blankets in the back of the cab attached to the walls if we needed them. If I needed those, I would have asked for them in the initial reservation. All they did was sit there and take up space that we could have utilized, but instead, I had to pack around those items.
Thomas O.
Évaluation :
4
Le client n'a pas laissé de commentaire.
David J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffry G.
Évaluation :
5
Both Rental and return staff were extremely proficient and helpful.
Brian T.
Évaluation :
5
Thanks for being accommodating to my needs. Service is quick, efficient, and effective.
Brandon G.
Évaluation :
5
Keep a good work
Hy Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MAURICIO B.
Évaluation :
1
Charged me for furniture pads even though they were never used.
Michael B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Albert R.
Évaluation :
5
I am a satisfied customer. No suggestions.
Steven G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elden P.
Évaluation :
5
Process was very straightforward and easy, employees were very helpful, keep up the good work
Jack G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashlyn R.
Évaluation :
3
The staff were cold and and male on duty was disrespectful and unprofessional by trying to answer my questions/concerns rather than focusing on the customer HE was was dealing with. Both agents seemed like they would rather be elsewhere or didn't enjoy their job.
Curtis U.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Frank L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joel T.
Évaluation :
2
There were a couple items wrong I pointed out. My pickup location was changed further east and I was told I would be getting more miles. That did not happen. I was also told extra miles would cost 29 cents a mile. That did not happen I was charged 40 cents!!!!
Karla B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
beverly t.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey C.
Évaluation :
5
Great service and friendly staff!
Dana B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas O.
Évaluation :
4
I spent 2 hours at Uhaul trying to pick up a truck after hours and never got it. 4 people helping via chat, talked to 3 people on the phone. No one could figure it out, some error online and via the app on the final page of Pending Charger. It might be because I'm a corporate account, seems to always be an issue with corporate accounts. I paid movers to sit around. I had to shift all my jobs the next day back because I had to get the truck Monday morning once Uhaul opened. Super frustrating and disappointing.
Kelly Z.
Évaluation :
5
Check in employee was very helpful and friendly. Outside lot employee was very helpful and friendly. Upon returning the trailer I experienced the same helpful and professional service. I have used this Uhaul location several times and never been disappointed. Than you!
Timothy M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Douglas B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Husam I.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy Z.
Évaluation :
5
Improvement not necessary as this location knows exactly what they're doing and delivers to the customer every time. I've been using them for 20 years. Class act.
Christopher D.
Évaluation :
3
Have clearer instructions for returning vehicles after hours
Amber B.
Évaluation :
5
I have used this U-Haul site at least 4 times. Always great service and vehicles.
Dennis J.
Évaluation :
5
Excellent costumer service.
Carlos S.
Évaluation :
5
Nothing. It was an awesome experience. Also When I dropped off the uhaul my phone fell out of my pocket I went back to uhaul and the lady found it for me. She was awesome. She needs a raise. Thank you so very much!!!
Mike M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan J.
|
Online Move In
Évaluation :
5
Everything was fine.
James P.
Évaluation :
4
Brand new truck, but inside windows were filthy, steering wheel was sticky. Someone didn't care about cleanliness…
Dominic Y.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roshanda T.
Évaluation :
3
Do NOT promise one location for pickup, the move it 60mi 2days prior (utterly useless option given for original reservation that had to be cancelled) . If app pickup is not available, don't promise it.
BRUCE C.
Évaluation :
5
Always an awesome facility and staff! My favorite location!
MARVIN E.
Évaluation :
5
Staff were always accommodating and courteous. Great experience over the past 5 years❤️
ROGER M.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marilyn R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vicky S.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Becky S.
|
Expérience générale
Évaluation :
4
I would recommend Apple Valley,MN facility.
Media P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JUDITH S.
|
Premières impressions
Évaluation :
5
I have rented U-Haul for many years and for me that is the only way to move or store.
MARION H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
kathy s.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael M.
|
Expérience générale
Évaluation :
4
Very deceiving signage. We moved from a 10x10 to a 5x10 thinking the price was 89.95. Every sign in the store says 89,95 we sign the contract and found that we are being charged 119,95 it was quite upsetting to say the least. This was deception at its best. Half the size should have been half the price!
STEPHEN O.
|
Premières impressions
Évaluation :
5
Good job checking me in & showing me my locker & set up, thank you.
Becky S.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kristopher T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ARKAT T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Savannah S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael M.
|
Premières impressions
Évaluation :
5
Staff was very helpful in offering a tour and answering questions. Great customer service experience.
Leland O.
|
Online Move In
Évaluation :
5
Good team
Michael H.
|
Premières impressions
Évaluation :
5
Always impressed by team in apple valley. Friendly and efficient. Also the facility is very clean!
Iman M.
|
Premières impressions
Évaluation :
4
Good people very helpful. Love u haul.
tasha g.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
LYNN S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANNE N.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristopher T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vicky S.
|
Premières impressions
Évaluation :
5
1st month free is great!
cheryl c.
|
Premières impressions
Évaluation :
3
I thought I was supposed to get one month free, but my card was charged for rent already
Keley L.
|
Online Move In
Évaluation :
5
We have used this Uhaul location for many moves and have always been satisfied. We have also used storage facilities and are also satisfied. Staff is knowledgeable and helpful with vehicles and moving needs such as boxes, tapes and so on.
Sieni l.
|
Premières impressions
Évaluation :
5
I was very well treated. Things are clean. The climate control is great to work in.
Don H.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Richard B.
|
Premières impressions
Évaluation :
4
the first guy who offered to find a unit for me walked with me the two or so blocks to a unit that he and i could not find. This was disappointing service. When I cam back with things to store, another man said I would not want the unit that the ftist guy was trying to provide for me, since it was up some stairs or such. . The second guy selected a unit that was close to the entrance, and though it cost more, it was far more valuable.
wayne l.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jacqueline G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth O.
|
Premières impressions
Évaluation :
5
Everyone was so nice! 😃
Teresa T.
|
Premières impressions
Évaluation :
5
Able to improve my storage unit location for me,
eugene p.
|
Premières impressions
Évaluation :
5
The site is very clean and well taken care of. It is a full service facility. The staff is awesome and incredibly helpful.
Timothy C.
|
Premières impressions
Évaluation :
5
I was a wonderful experience! I had a really bad night. The gentleman that helped me was very kind. I believe he could sence it. When I came back with my furniture, that young man was kind also.
tessie S.
|
Premières impressions
Évaluation :
5
Awesome customer service
Rhonda M.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.